LG Electronics Complaints & Reviews

Its regarding lg water purifier purchased on april 2017 & we are experiencing problem within 2 months of installation. However, at the time of purchase only, they said that within 24 -48 hrs, your problem will be attended.& we keep on trying, they come as per their wish.

The worst service we have experienced from the lg agents.
After registering in the lg web portal also, the service engineer comes on the fourth day and now they are saying that the part needs to be replaced for which they again require four more days to replace it.

Do any one of you understand the importance of water. I mean we are really suffering. It was our biggest mistake to go for lg product. How can they have this type of casual approach towards customer.

My lg g4 is having a boot loop issue again. This issue came before also in the phone and since it was under warranty, it was fixed. But now this issue has come up again. We went to the lg service center and they said since it is not under warranty, they will not fix it free of cost.

First of all i want to know when this issue previously came. At that time why phone was not replaced. Since you made a temporary fix to it. Now it has come up again. This is not user's fault and it is manufacturing fault.
You can not make fool out of customers.

I have come across many people and they have made it fix even after warranty. I want my phone to be fixed since it related to manufacturing and it was not replaced when it was under warranty. Had it been done that time, i would not have faced this issue now. Its been week my phone is not working.

Kindly acknowledge this and revert as soon as possible.

I complaint to repair my fridge on[protected] they sent one electrician he changed taimer and baiameter sencer he charged them 1800+900 and vat and service charged 350 but after paying it's not working good. Now he is not interested to come again. Pls do what ever possible
Thanks regards
Sanjay kumar soni
C-325d mahesh nagar
Jaipur, rajasthan
Mobile no [protected]

Sir

We are huge fan of lg, but too disgusted to hear the reaponse from the service centre last week. No, there wasnt any fault with them, but the company. We have been using lg mc8048wr (28l) microwave oven but got stucked with the touchpad. It (Touchpad) need to be replaced. But as the company stopped this model, your technicians says its beyond us. What to do?

My lg nexus 5x turned off suddenly and its not turning on. I checked the lg service center they mentioned motherboard issue.
I could see many nexus 5x phones are affected with the same issue. During my visit 10 + members came for same issue and the only response is out of warranty and we have to pay 12k.

I am not sure whether its a software glitch which corrupted the hardware or vis versa.. Google started giving refund / replacement for such issues which ever sold from google store. Lg has not given any response yet.

They simply redirect to check with google or pay 12k for replacement. Whose problem is this? When you have manufaturing defect phones why do you sell it in first place.. How many users are affected what is the remedy?

I have complained about my split ac and from last two month but nobody is listening even service center is charging again and again even the worker's are dose't have manner to talk with the customer. Pathetic and worse service.
L. G machanic visited 5 to 6 times and everytime he find out new problem but did not find a solution even the service center guy having manner to deal with the customer.

My lg washing machine no proper working bad service my problem no clean cuff and coller my products price 37500 thousand and fully automatic bud this service meualy no clean proper clothes very low quality clothes cleaning please help me and refused my money no solution my problem i am complaints submit 8-10 time please help me my phone no [protected]

I got lg led tv dec 2015, as my prior got damaged in chennai floods dec 2015 (Just 1 year old). Now, my tv doesn't work and the engineer charged my 3000/- saying motherboard got fault. I am surprised how can lgmanufacture such a poor quality boards where sony tv stays easily 10 -12 years with absolutely no repairs. Should this be lg's responsibility to replace foc.
I need lg to respond, as i could see many people have similar issues particularly in 18 - 24 months period.

I purchased a lg double door refrigerator feb 2012 (Model lg gl 338 ve5)
The fridge is in excellent condition but requires replacement of broken door handle. On giving complaint to lg the answer given is 'this part is no longer manufactured so nothing can be done'
Complaint no rnp[protected] dated 06june17

Registered mobile no:[protected]

Basically lg is trying to say that they expect you to throwaway there products after 5 years and indirectly trying to say that you buy new product

So basically life of any lg product is 5 years

Conveniently lg does not display the phone numbers/email ids of any company official at senior level at there website

Once product is sold you are conveniently forgotten
It is desired that a resolution /repair may be done

I felt lg as one of the best service provider and using many of its products as home appliances.

Although i registered a complaint regarding my television issue last one month back, till now no remediation carried out. Even service engineer visited no progress made from last one month.

Tv model: lg 42lv3500
Issue as per service engineer: mother board issue. Estimate provided and agreed.

It's very disappointing and felt unhappy with conversations from local service centres too. No one taking proper responsibility and not guaranteeing any expected date too.

At same time note that the local customer care service person mr. Amar, lg customer service, panjagutta hyderabad talking nonsense when am trying to enquire about status of part.

Hence request you to look into immediately.

My double door lg fridge is not getting cooled. When i lodged a complaint during the first week of april, 2017, one technician had come and given a quotation for rs.2300.00 as he was not able to furnish suitable replies to my questions i had lodged another complaint. This time a new technician had come and given a quotation for rs.6420.00. Why is this so? Is lg cheating the customers? I have sent so many e-mails to your customer care division and also feed back through online survey. Nothing is happening. They are compelling me to pay rs.6240.00. Why i should pay rs.6420.00?

O. K, finally i agreed to pay the cost of the spares but not service charges. Even then your area service manager at chennai is adamant and demaning me to pay rs.6420.00.

Please therefore interfere in the matter and resolve the issue to my satisfaction. Do not leave me disappointed once again.

I purchased new LG K 10 phone from Amazon it made shutter noise while taking pic even taking pic in sober occasions like funeral procession it made loud shutter sound in camera I was shocked no way to stop this ugly shutter noise I contacted Company and they did not help and said this sound will keep coming its a manufacturing fault no way u can control this sound of shutter

I am a victim of famous LG Nexus 5x bootloop issue. The phone keeps rebooting and never starts. This is a well known issue happening globally due to faulty motherboard. When I visited authorized LG service center, they are asking me Rs.10000 for replacing motherboard. Why should I pay Rs.10000 for a hardware issue due to faulty motherboard provided by company?
LG kindly take cognizance of this issue and I expect my mobile to be repaired free of cost.

Ameya Deshpande
ameya.[protected]@gmail.com

Dear sir.¿..
I have lg 42 smart. Led tv with 3 d, smart and so many facilities... But last one and half month... I have complain in lg tv... Last one and half month
... But there is no response to me... Worker have come my home and see the tv card problem... It is not available... After that again he had come with card... There is another cable... Worker man told to me... Every day different complain but it can not solve the complain... My complain start in may 4 2017... But till today there is not response to me... Why these type of company wil continuous in india... Those who are not response to any body...

This second time complain... But??? ¿¿???¿???
No result no response, no answer, no service man head replay, no head of salesman officer replay... Wha india wha india...

Hi lg team,
Have purchased led-22lf480a led tv monitor dated 22nd april2016 from cams corner (P) ltd from the branch 25 garia main road kolkata 84.
Its just one year crossed, and today morning the picuture is not coming in led. I already logged call in lg customer care vide doc no rnc[protected].
But i asked a quick service from lg customer care by today. Pl arrange a urggent inspection. Not only this i already have 1yr extended warranty card so my claim need to be addressed asap. Hope u will not loose ur customer. Can i have a prompt response before going for consumer forum.
Rgds sayan dutta
[protected]

My customer care complaint number was RNP[protected].

I am from Kharar, Punjab. On June 1, 2017, through LG customer care i asked for repair of my Split LG AC. The engineer they sent took 5 days before it got blast in the outdoor unit. In the evening of June 1, they came and said it was power supply unit problem in the indoor unit and they need to replace the part, costing rupees 1300. On June 3, they came and replaced the part. After replacing it, they said there was malfunction in outdoor unit, as they need to fill gas in the unit, check for leakage etc, and change capacitor, and the charge of all which they rounded up to 5500/-.

On June 4, in evening, they came and checked for leakage and there was none. Then, they said they need to check pressure overnight, so they ll come in morning. Same time, they said should I receive call from customer care, I should lie to customer care and to tell them that my AC is repaired and working and that my complaint should be closed. They said they ll repair it by next morning by all means. I told them there is no need to lie if its just matter of overnight.

On June 5, next day at 10 AM, they checked pressure and filled some nitrogen gas in morning and left saying they ll come in evening, and told us not to turn the ac on, which we did not. By 1:30 pm, after three hours, there was a loud blast in the outdoor unit AC. All the society people gathered as the noise was so loud. Luckily, no one was near when blast happened, so no life was lost. I called them to check the matter, and they blamed us saying we turned the AC on and its the only reason for blast. This is how they deal. I called head of engineer and he said the same. Then, for three days I called customer care and the regional heads and managers discussing the matter and they are not ready to pay for loss and are blaming on the press of button.
After all they don't want to pay from their pocket..

The every neighbor wanted to know which company's AC was it, as I am sure they would now want to avoid buying this company product. I am not hesitating in telling anyone that its LG.

Firstly, its their part of much negligence and carelessness that they leave such a big blast on the stake of pressing a button. If they knew it could happen, they should have disconnected the wires. Height of shamelessness is they say we alarmed you not to press the button.

No one in our house pressed that button and to me its quite possible that there could be another fault due to which that blast occurred, but they are not ready to accept. Its obvious they don't want to pay for losses for which they try to escape from the damage done.

I have bought lg v20 mobile a month back from reliance.in first week itself heating issue started in 40000 rupees cell phone so i have visited reliance store pheonix market city pune to show to the sales person, he told me to visit service center located in
Swargate and promised that your problem will get solved or you will get noc from service centre for replacement after that i went out of town. So i came back 2days before and decided to show my phone at service centre as a month time gone now phones started getting heated up badly, low single bars, hanging and short battery life. When i went to lg service centre, these people saying mobile is fine but heating issue will be their and they refuse to give me noc. The spoke person their was very rude and spoke to me as if am using smart phone for the very first time. Lg has cheated me, is it a joke that 40000 rupees phone has so many problems in just 1 month... Can you please take out matter into consideration at the earliest.

Ankit beohar
[protected]
[protected]

We had problem in tv speaker, we have called lg service number, an executive came and took our tv and went... After that we dint get any calls or no response from anyone. He took our tv on 30th may... Now that is june 7th someone else is calling to inform mother board and everything is gone. It'll be 7000cost to get it ready or.. You sell it for me we'll give 1500rs. It's seriously annoying and ridiculous. What we need to do now?! Please help us to get our tv back and we feel that there are chances to remove our tvs original tools and give is duplicate one. Please help... The executive numbers are [protected] and today who called us from the number [protected]

1) we registered complaint no rnp[protected] dated 13.04.2017 with lg on their toll free no [protected]
2) they sent 2 persons from zen tech services who informed us that they are authorised service centre and will repair the tv.
3) as the tv was out of warranty, they charged inr 7400 for changing back light led and advised that the same is under 3/6 month warranty,
4) again on 01.06.2017 the same problem returned and we re-registered complaint again ref no - rnp[protected].
5) now we are being advised that the same company which earlier did the service of our tv is not a part of lg service and their invoice is not valid due as the same was not sent from lg electronics. The way us to pay for the same which is not acceptable.

Please resolve problem in my microwave product no. 810ABJX002436. It repair by your service center on[protected] but again same problem detected. i complaint again on phone but no response is there.MY Microwave is not working. in april month your service man repair PCB and charge Rs. 2700/- but problem is as it is till today.pl. take up matter as soon as posible. thanks

ANITA MATHUR
33, GANGARAM NAGAR,
GOPALPURA BYE PASS,
JAIPUR RAJASTHAN
Mob. no. [protected]