LG Electronics Complaints & Reviews

My nexus is in boot loop issue which was caused due to android update and service centre is charging around 11000 for the pcb replacement. So its not an issue due to me. This issue is because of faulty hardware provided to me on which the android update resulted to a dead phone. Please provide the solution for this problem. I do not want to pay a single buck for the same as this issue is because of handset or android software.

I want either a new handset with the guarentee that the same problem will not come or refund to my phone or free of cost fix for the issue.

Mother board problem. I am a nexus lover.. I have nexus 5x 16gb variant.. I purchased one year ago and was really satisfied with the set.. But after the warranty period it worked great for more than an year and half. Recently i've updated android nougat. And it worked fine for couple of days and suddenly it stopped working, ive taken it to couple of local phone repair stores and got my battery replaced for the phone and it didnt help. I've then taken it to local lg service station and they told me its motherboard issue and it will cost me 10k rupees.
I donot know what to do now. Ive heard if nexus gets this bootload or motherboard problem, lg would replace it with a new phone. But i have not got any information personally regarding this and both google and lg customer service centers are mum about it and tell me that there is no refund and i need to buy a new motherboard.
How can someone do that? I mean i have used my phone so delicately and i never ever dropped my phone, its still in mint condition and right after i update to new android version, i get this motherboard issue.
What should i do now?
I love lg sets all my products are of lg, but now i lost hope from the products they deliver. So i request you to please replace my cell. Thank you

This is regard to my nexus 5x device which got soft bricked due to the android 7.1.0 update... I took it to the lg service centre he said the mobile has caused some motherboard damage we should replace the motherboard... It costs 14k and i have no idea y should i pay 14k fr the problem that was created by the android update.. My one year warranty has been expired 2months ago.. And i have no idea what is the problem with the device.!

Hi 3 year old fridge which had problem in the middle door from first month of purchase has been broken now.. We had filed a complaint in the first month too but the representative just loosened the screw and went off.. Model number is global 388, capacity 377 l.. Now the technician says fridge has been discontinued, please suggest what to be done now... We want our middle door to be fixed..

I have lg LED tv 32LN5150 which was not start so i moved to sukriti enterprises authorised service centre, bareilly and they changes mother board on[protected] .but my tv still not start from day once and service centre employees not responded in any call and said that they would came evening, next morning. Now its 5-6-2017 and no one come to my home for service and also talk misbehaviourly, Ankush bansal, ashutosh vihar colony, bareilly, mob [protected]

I bought LG TV(receipt attached) from the LG Shoppe store on 2 October 2016. The salesman, Neeraj(contact # [protected]), promised 5% cashback on the amount after 3 months if I paid through HDFC credit card, which I did. There was no cashback after 3 months. When I contacted Neeraj, he mentioned that the issue will be resolved. I called him numerous times/interacted with him on WhatsApp but he kept on giving excuses. I never got cashback.

Then he shared contact number of his store manager(Harvinder, contact # [protected]). I also contacted him multiple times and requested to arrange the charge slip(which got generated when I made payment through HDFC credit card) but he kept on making excuses and eventually never got me the slip.

Having lost all hope and faith in the brand, I want to escalate this. It's hard to explain how much mental harrassment the store salesman & manager(Neeraj/Harvinder) have caught me over the last 4 months over this.

Still hoping to get a solution.

I bought an ac from croma high street phoenix mumbai. I requested the installation to take place on a saturday, they promised but sent people on sunday only. Two technicians came and misbehaved with me for wasting their time. And threw my stuff and went back without installing because they said it's not possible for them. This is highly unacceptable from lg

On dated 4.4.2017 i bought an ac model jsq18nrxa. Lg shopee owner sale this ac while promissing a cashback of 7.5% will be refunded to you within one month and amount is ardusted in your next installement. Bill invoice also shows 7.5%cashback. Till date i am not getting cashback. Refund it as soon as possible. I am attaching my bill copy in attachment.
Kamal
Hn 13/185, mc colony
Kanda chungi wali gali
Sirsa-125055 (Hry)
Mob no-[protected]
[protected]

My lg nexus 5x has become unusable due to boot loop hardware issue. I had submitted it to lg service center (Plot no 36, rama road moti nagar industrial area) for repair. They kept on saying that it is a software issue and kept the phone with them for over a week and were not able to fix it. They are not even acknowledging that this is a hardware issue, which i easily found after few google searches. Also in my case it is clearly a hardware issue as the phone works absolutely fine if i cool it down, but goes in boot loop as soon as it warms up.
It is very disappointing that despite knowing the problem is with there motherboard, lg in not even informing there own service centers about the issue and how to resolve them.

Complaint 1. This is to bring to ur notice the extremely inefficient services being provided by lg at our society ireo uptown sector 66 gurgaon. My flat no. Is c1502. We had paid rs 7000 for shifting d ac by 6 inches. It was not considered feasible by your engineer mr. Rizwaan and ayaz. So they told us not to get it done with an assurance that refund of rs.7000 will b done in two days. For d refund, i have issued 4 cancelled cheques and sent n number of reminders by sms and calls. But even 3.5 months is not enough for d simple refund from ur end.

Complaint 2:one of ac in my flat (All fitings by lg) was not working. Engineers visited number of times to examine and after 3 visits they said a particular part needs replacement. But then again nobody has come to replace the part after diagnosing d problem 10 days back. And to add your, there is no communication form ur engineers. V have to keep calling them for updates. It is peak summers and v need the ac now. What is d fun of fixing the ac after summers are over. To add to this the engineer had serviced the ac s sometime back but he never reported any problem.

Today after 6 weeks of complaining they come up with a solution that they will change the machine and not the defective part. (Probably they are not sure what is wrong with the machine)

Complaint 3: today (2-6-17) they tried to replace multi v3 ac machine with multi v4 machine. The way they conducted themselves reflected their inexperience. They asked us to take a day off. Ayaz and rizwaan said they will start by 10 and finish the work in 4 hours. But they started at 5 pm and have left at 9pm with the acs still not working. They tore apart the gypsum, spoilt the house in all possible manner and couldn't replace the machine. Now they want to replace the frame on which multi v 4 machine will be suspended. The frame has to be custom made. All this reflects their inexperience and inefficiency (Which is evident by the fact that they couldn't reverse the neft in 3.5 months)

Please replace our machine with a similar machine or repair the older machine.

I am attaching the service report and other pics which will throw some light on the inefficient service

Pls resolve the issue at the earliest. Your staff takes no responsibility and is least interested in resolving the problem.

Our washing machine is top load bought 5 years ago. A few days ago the drum inside was not rotating. We called the hotline no & soon after that we received a call from an Engineer by name Suresh who promised to come that next day (30th May 2017). We waited the whole day, not going out anywhere. Finally by 4.30 I called him only to be told that he wasn't coming that day.
I called the toll free no again & registered this frustration, speaking to a lady Stella. She had an Engineer (Ashraf )come. After inspecting he said that the Gears need to be changed & he would arrange for pickup to be taken to the works. This was on Tue the 30th May 2017. The pickup came only on the 1st June.
Today, I get a call from the works stating (nothing to do with our problem) the outer casing is NOT available in stock as it is an old model!!!
The problem identified was one thing- and what this guy was talking was something else. He did'nt even know the problem!!! HE SAYS YOU HAVE TO GO IN FOR AN EXCHANGE & BUY A NEW MODEL
Can someone URGENTLY get to these JOKERS that are playing with consumers appliances and trying to make money. When I told them I would complain to LG. Go ahead do so was the answer!!!

Nexus phone handed over to replace mother board to apk technology pune in the month of marcht (21st march 2017)

I have seen very poor response from this service dealer & is not bothered to keep his commitment

Not answering my follow up call is normal i am surprised how reputed company like lg electronics can continue with such irresponsible service partner

What are the criteria in selection of such service partner

Look forward for positive action from you

Call fr service in March 17. Said replace it with 35%value of old piece. It took mth for registering replacement from service center LG Aurangabad Maharashtra. After depositing amt 25965 Rs on 24/5/17 still not getting AC. People from service center now avoiding and not accepting calls from me. Now I want my money refund. Sending details in attachment..

Hi, I bought a new LG AC from Reliance digital and within a year i faced alot of problems like cooling issue, water leakage from AC indoor one and too much noise. After calling them since a month none of them are getting this issue solved. i called Ms. Selvi, Mr.Balaji, Mr.Jai, Mr. Prasad and also service center guy(M/s Comfort cool) that fellow just keep on disconnecting the calls. Everyone are just making the customers fool and giving mental...

I purchase a new lg 5 star split ac at a cost of rs.36000/- from sangeeta electronics, patna on 02.06.2016. The vendor stated me that it has 4 years warranty and you are free from any grievance and enjoy ac. Within a year the ac giving problem of non-cooling. I made a online complaint no. Rnp[protected] dated 29.03.2017 and a lg man come next day and inspect the ac and said no problem of cooling though it was very less cooling. After a month indoor system is giving smell again i lodged complain no. Rnp[protected] dated 26.05.2017 but no one turn up to inspect the ac. Again i sent a email for non-attending it was conveyed that your complaint has been transferred to another jurisdiction. Any how a man come and inspect the ac and told that there is leakage of gas from evaporator and remove the indoor from the wall and moved for return. I told him to repair he said that it is not his duty it will be repaired by replacing the evaporator at the workshop with cost which comes to rs.[protected]/- (Change of evaporator, charging of gas, service charge and transportation of ac to workshop and back) as lg gives warranty for compressor only and leakage of gas is not covered under warranty.

I was completed shocked to know the performance of lg electronics. Last year i expend approx. Rs.45000/- (Rs.36000/- for ac+3500 for stablizer + rs.1000 for fitting brackets, +2000 installation charge+ 2500 for wiring + charge of electrician). All this goes wastage within a year due to worst product of lg electronics.

I am the badly sufferer so i suggest to other customers not to purchase any lg products and keep away himself from this company as its slogan is good but performance is very bad.

I am also filled a separate grievance on jago grahak jogo i. E. National portal o[censored]nder the ministry of consumer affairs, government of india for misleading the consumers.

I purchased an LG AC 1 year ago.The AC has a guarantee of 4 years on conditioner. On 13th June the service center guy changed the gas in the AC and the AC has been leaking and not cooling the room. Now the service center persons are not picking up my calls and are totally ignoring me from half a month and the AC lies in worse condition. They have already charged 2100/-
INR for the cost so far.Worst after sales services. Please help us from being cheated

Worst service from LG. My refrigerators was not working I called to customer service center - [protected]. Customer executive also lodged my complaint and told that they will send the service person on tomorrow but from last 1 weeks no one came to my home for repair only service persons are calling and saying will come Visit tomorrow. After a week the person name sadiq ( choor) mob number is [protected] came for a servicing and he took 3800/- for LG refrigerator servicing. From the next day my fridge was totally dead i called so many times to customer care they said will send the person soon but till now no one has come bldyl choor ... now that service person he never lift my call plplplplpl dont for lg product you don get proper service .

I had bought LG refrigerator in Oct 16 which is under warrenty currently. Since last one month I have noticed leakage problem. I had raised multiple complaints, yesterday I got call from service center for replacement of my product. Now LG is asking for more money to replace my fridge with the same capacity which I had bought as the same model is not available with them. Its a fraudulent business practice by LG. Why will customer pay extra because of defective LG product. Can any responsible LG representative look into this

Gl-278ve5/home appliances refrigerators single door refrigerators serial number (Or imei/meid) 103nrbz007221 purchased date 06/30/2011 place of purchase fairdeal arcade nagpur proof of purchase
After first complain in year 2014 in warranty period the refrigerators was repaired taking into repair station, after that the problem of low cooling is frequent, each time they try to repair, and charge for repairing, but still not resolve, and not given any amicable solution till now.in first repair, they changed almost all the original part. Now at this time i feel cheated,

I have purchased an LG AC and complained to the service centre about it's improper functioning right from the day of purchase but the mechanic from the service is centre could not solve it. They have visited a number of times but could not figure out the problem. Instead they told me to buy a new stabilizer and I did the same but in vain. Mr. Rajesh from the service centre advised me to take a vedio recording of the problem as the problem occurred at midnight or early morning which was sheer harassment. But they were unable unable to solve my problem. After spending 35, 000 for the AC I have to sleep in this hot weather without it.