LG Electronics Complaints & Reviews

I own an LG NEXUS 5×. Due to the Boot Loop hardware issue, which had happend on 22nd of April 2017, I had given my phone to the authorised service central for repair. They had promised to solve my issue within 7 days of time. I had called after 7 days and they asked me to wait for another 7 days. But even after several days from the promised date, I had not received the motherboard and no improvement. They are saying that phone parts are not available and are waiting.In most of the country due to this problem LG is refunding but here they are saying that they will replace the motherboard and it will fix.But parts are not available.This is causing me a lot of stress and i am waiting for the past one month for this to get solved .My phone was purchased in Nov 2015 and was well within 18 months extended warranty period. This is important and I need the solution to it at the earliest or I would be forced to file a complaint in the consumer court.

My refrigerator was making a lot of noise for few days and cooling was reduced too. I had placed a complaint for repair of the same with LG Customer care through their toll free number on 10th may. The technician visited our house on 11th may and said that a part of the refrigerator has to be replaced. He placed the order for the same in front of me. My refrigerator stopped working after he left and till today nobody turned up at my place to replace the faulty part. The numerous calls to the toll free number cannot give me any assurance as to when my refrigerator will be repaired. It's almost a week without refrigerator at my place and I have no clue when my refrigerator will be up n running. The pathetic and abysmal after sales service of LG disappoints me. Hence I shall refrain from buying any LG products and will advise my friends and family members from buying any.

I have purchased Nexus 5X in December 2015 after first release in India. The device was was was working perfectly but it got in to boot loop yesterday. I did factory reset in recovery mode, wipe cach memory and tried - but no luck. I have approached the LG service center in Chennai and they checked it and informed that its a motherboard issue. They told there is no motherboard available for Nexus 5X as the product is stopped by LG. I have spent 32500 INR for the phone and its not fair to ignore the customer just because LG stopped production. Kindly replace the motherboard or do the refund.

Regards,
Prasoon
+91 [protected]

I bought the LG 32 in LED TV (Model: 32LB563B) 2 years back through Flipkart. Few weeks back, all of a sudden three white spots of one rupee size started appearing vertically at the left most side of the TV.

I googled about it and found some forum that discussed exactly the same problem that I was facing. Looks like it is a common problem in LB series of LG TV that introduced a new technology. Some glass type material covering...

Our LG washing machine is not working for more than 6 months and we are going on complaining on the toll free number and we are been providing with a mobile no to be contacted [protected].And when we are giving call to this no the fellow is playing with us telling everyday that on the very next day our person will visit. We don't understand actually what your company fellows are doing and what kind of service customer will expect from your company. So please arrange to give us a reply whether we will get service from you actually or we will throw the washing machine giving a full stop. Last time when We complained online, one of your fellow came and took the photograph. So don't do this type of scenes this time. We are really fed up of your people.

I bought 42; lg smart tv 2 yeras ago. Just after one year its backlight board gone and i fixed it for 10000 inr and they ask to take insurance and. Ow its hdmi connectors are not working,, with in two and half years of time given that much trouble, now i m thinking you installing bad quality materials to push your customer to take your dodgy insurance. When i live in uk i bought a lg tv and which works brilliant for 7 yeras with out any complaints. Now im not gonna buy any of your product from india. Its really terrible.

We have facing lof of problem, my LG LED TV Model No. 700tv is not working last 15 days. I call to compained his customer care no.[protected] but no body give reply to us and I also compained our surat local customer care department, but he will give reply we have no part for this model. Every time he call part will be received after 2 to 3 day. But he hasn't give any solution. So please register my compaint and do needful at earliest.

Thanks and Regards.

Rajesh Dalal
[protected]
Surat

We have placed the order through gem - vide. Sanction no.: gems34863-5 sanction date:[protected] to gem/2016/s/l g
Electronics india private limited/472 for 2.0tr inverter ac (Lg) js-q24auxa - 01 no., accordingly the amount for said ac rs.47, 490.00 has been blocked, in spite of telephonic contact to said agency for several time they couldn't able to supply and giving causal reply that due to march end we couldn't you supply.
Ours is the central government institute (Jawahar navodaya vidyalaya, washim), as per our budget sanction we had placed the order and booked the same during the financial year 2016-17.
After passing about one and half the said company is simply reply that we cannot supply.
Kindly look into matter and sort the issue

Principal,
Jnv, washim (M. S.)
Contact[protected]

I made a complaint on my LG LCD TV not working properly. LG Customer care assigned a third party service center name Suresh Electronics, Gandhi road, Alwarthirunagar which is a fraud company. These guys took my TV and charged rs3800 and gave 6 months warranty. I thought it is LG Service center operation. Later again my TV not working in a month and when I contact them, they lethargically says again you have to pay.. This is another issue which cannot be seen.. I complaint the same to LG customer care and sent many mails to which they haven't responded nor taken any action. One day they allocated a service engineer and that guy tried to investigate the issue but left half way and escaped. Cheated guys.. Please don't ever buy any LG product because service is worst.

I have compliant regarding refrigerator but i am not satisfied with the services provided by your service engineer at mohali location because again light is not work properly of refrigerator i have complaint more than for 3 times so i want that my problem solve immediately and as soon as possible (My refrigerator model is gl-285feg5/2011) as i don't understand that lg is the big brand but service is not good and poor service.
I want an immediate action as my problem is still not solve i have call your service provide again and again. I want new service engineer for my complaint and complaint is still pending for 15 days
As i am not satisfied with your services by service engineer so i want to change part to be replaced again but now with another service engineer.

Myself, tanmoy mukhopadhyay is an unfortunate owner of a lg air conditioning machine. Actually i was a loyal customer of lg electronics with so many lg products in my belt for years together. Till now i was reasonably satisfied with the lg service until this nightmare taken place. I am complaining for my ac for around past 2 months (Please refer complaint no rnp[protected] but till date it could not be serviced in a proper manner and fashion and as a result of the same we are facing huge problem in this hot summer. Along with the lg customer care, i had taken up the matter with your local authorities and representatives n number of times, but all in vain.
At the one hand they are counting me as a "loyal customer" on the eve of their completion of 20 years in india and sending me emailers, and at the same time continuously denying the required service, even if i am covered under the amc scheme. Its bit surprising!!!
May i urge you that if you can do something about it.
Thanks
Tanmoy mukhopadhyay
68/24, h p dutta lane,
Golf gardens,
Kolkata — 700033
[protected]

Complaint was lodged on 11.05.2017 on toll-free no. [protected]. Technician came on 12.05.17. As per him, there is a hole in deep freezer which leads to gas leakage and he told that it is a mishandling case. I want to tell you that i am a student living in rented house. I do not use it much. If it is a mishandling case than it was done by the shopkeeper during transportation. Sir request you to kindly help me to repair freeze as it is under warranty.
Thank you.

Hi, SInce more than 1 month continuously complaining about the display with following complaint numbers :

Complaints number as follows :
rnp[protected]
rnp[protected]
rnp[protected]

LG is not replacing the display even after repeated complaints, Even after 4 week of raising the complaint we still have no clue about the repair happening, I recommend LG not to keep customers waiting with false hopes and uneven charges. The TV is still under warranty and I do agree their has been a damage, if I have to pay Rs.25000 for just the repair, that too I still have no update about when is it happening. Its almost crossing 4 weeks. If this is the case with LG I would rather pay 10 or 15 thousand extra to buy another brand Sony or Samsung or any other leading brand, why should I pay Rs. 25000 just for the display replacement.

I don't see any value for the customer with LG Products. This makes me think once again that "IS IT WORTH TO BUY LG PRODUCTS."

Please answer "IS IT WORTH" if "YES" where is the value for our money, If "NO" then thanks a lot and I will rework on all the appliances and look for some reliable brand. There is not sense in celebrating 20 years,

The company has to understand 1 think, Out of nearly 2 billion population, even the 10 % of population purchases LG products, they are not the returning customers and the 10% of people will instruct another 20% of people not to buy LG. Soon this will extinct in india, Your will gradually loose the business nad the company will find losses. They need to simplify and correct their system. LG IS WORTHLESS i think so. I shall never suggest LG products in my whole circle.

I have lg washing machine cum dryer.
Model no : f1480yd25alspeil under valid annual maintenance contract.
Job no: rnp[protected] dated 04/05/17.
My washing machine was making lot of noise during the wash cycle. I filed a complaint on your customer care service center in jaipur. Mr. Sanjay chouhan (Technician) visited my home and informed that the gear unit of the drum needs to be replaced and he took the machine to the service centre on 04/05/17. He assured me that the machine will be returned after full repair in 2 days time i. E 06/05/17.
I didnt get any response until 10/05/17. I tried to contact the service manager on mobile no :+91-[protected] and he once again assured me that the part has arrived and machine will be delivered to me on 12/05/17.
Ince then i m trying to contact the person but unfortunately he blocked my number.
Today 13/05/17 i tried from another number and he forwarder the phone to ms. Xyz and she was very rude and hung the phone without giving any clarity about my complain. Mr. Sanjay chouhan is also no picking up my phone.
I request you to kindly look into this matter and send a new washing machine of the same model as i presume this machine seems to be irreparable because of the unavailability of the part. I also demand a refund of charges incurred as i am giving my clothes to the laundry everyday.
I hope my matter will be taken into deep consideration as otherwise i would have to take a legal action against the company for unnecessary trouble, harassment and unacceptable attitude from the staff.
I am presently owning 10 high end products from lg but after this incident i dont seem to buy or recommend lg product.
Yours,
Dr. Arun gupta
Senior consultant oncology
Jaipur
Mobile no: +91-[protected]

I have purchased three lg product (Lcd tv, refrigerator and microwave)
Out of this within warranty tv and microwave repaired. After lapse of warranty tv matrix damaged and microwave magnetron and fuse unserviceable.

Tell me what type of product you are selling that become defective after warranty. Are you not maintains your product quality. If after lapse of warranty items got unserviceable then please tell me what is your product life.

Somnath biswas
Microwave complain no. Rnp[protected]

Respected sir,
After the observation of my fridge your technician has comed up with the result that the fan of the refrigerator is not working, the heater viz used to control over freezing of fridge is not functioning, the sensor are not working. Since it has been 2 day no proper attention is given to my complain. Its been only 3 months to purchase my product and your company lg is asking me to change spare parts. What is the use to take such a costly refrigerator. It seems that your reputated company is just selling its name to us. When i called their senior representatives they are not picking my call a representative NIKITA told that she will call but not contact has come. My vegetables and fruits are getting rotted since 2 days when refrigerator was opened by their technician. Now by this complain I am asking to you that will you refund my money or not? If a well known company like you (LG) will give a very very bad experience to there respective customer and will not sort out the problem then we have to move to our respective consumer court and to print and electronic media with all valid proof and all documents.
So as a customer i am asking to you please refund our money if you are not capable to sort out problem and you are not in the position to take care of your customer care. And also take action against your all employee who is always present their to take benefits like salary and other perks but they are very careless and do not think about the goodwill of there company which is providing them bread and butter.
So please look on this matter on urgent basis without any delay or fail now. And do needful for your valuable customer.
I am looking for your support and sure will get positive and immediate response.

Thanking you.

Regards

Vineeta Kamal Kishorpuria

Respected sir

I mohammed buyied new lg dual inverter air condition on 18th august of 2016. On 10th may 2017 it was not working only blower fan was working no cooling. So called lg customer care [protected] at 07:25 am karthika received my call and very rudely said due to heavy call flow he cannot take my complain when i asked him about complaint number he shouted at me telling me that when he cannot take my complain can't even provide me complain number. Then again i called at 7:27am [protected] sandhaya received my call and said me the same thing due to heavy call flow she cannot take my complain i asked hem about the feed back email id or phone number so she booked my complain and gave me the complain number rnp[protected]. After that at 12:00 pm two technicians came one name was mubashir and took my outdoor pcb board said that it is burnt due to voltage fluctuations. After three days i. E on 13th may 2017 two another new technicians came fix the same pcb board and said the problem is with the compressor then i called again customer care [protected] at 12:23 rahul received my call and gave me shiva kumar number [protected] and said he is area manager of hyderabad he will solve your problem. I called to shiva kumar at 12:31pm, 12:50pm he did not answer my calls then i again called [protected] at 12:51 pm tanveer received my call and said you wait for some time he is busy with some meeting you call him after some time he will surely receive your call then i again call him at 1:06on, 1:15pm, 3:46pm he did not answer my calls again i made a call to [protected] at 3:47pm ravi receive my call i told him about my problem so he gave me asm number [protected] kishore kumar i made him several calls 03:51 pm, 04:38 pm, 04:39 pm, 04:41pm, 04:53pm even he is not receiving my calls 05:03. I purchased the air condition so that i can use in summer. Worst customer service ever seen. After purchasing so expensive air condition i am facing these kind of problems. While purchasing lg sales man told me that this is the best air condition with best customer service. I request you to please look into the matter.

Thanking you
Mohammed

I, prescilla dsouza had purchased lg ac (Product model no. Lsn3cr2a; serial no. 108pasl002386) from s. L. Electronics kalina in october 2011. As the cooling was not effective since october 2016 i placed service call no. Rnp[protected] on
[protected].
.
Bhushan electronics (Lg service centre) picked up the ac and informed me that part no. Acg53967408
Is not available and hence ac cannot be repaired.
.
I informed s. L. Electronics kalina and they informed that they will take up the matter with lg since lg company is dutybound to service the customer complaints.
.
But now i have been informed by them that they will not replace the ac nor consider my request for discount in purchase of new ac.
.
The weather is getting hot and hot everyday. Please help me to get the issue resolved as it is the 6th month i have been pleading with the company for solution.

I have complained about my cashback not receive so much but my complaint not have been completed now

I purchased lg washing machine on 28.11.2016.

Cashback have to receive within 90 days but more than 180 days happened

No one has replying to my mail

I have mailed so much times to you

Please do the need full as soon as possible.

— customer details —

Name : yogesh

Street :

City :

State :

Post code :

Tel : [protected]

Country : india

E-mail : [protected]@gmail.com

Two split AC just 2 years old.

Jan 2017 re instaled with fresh copper piping and gas recharged.
Mar 2017 both AC malfunction and when checked by LG service they inform that further expenditure of Rs 19000 required to make both AC functional again.

LG repair Agency in Jan 2017 was Sai Enterprises, Mumbai, Agency
in May 2017 LG Agency is Synergie Services, Mumbai they say that they are not responsible for poor service by other agency.

End result the customer has to bear the costs with no help from Co. Inspite of writing email directly to company there is NIL response.

My recommendations to Prospective customer and friends never ever buy a LG product, they are poorly manufactured products cannot even last for 2 years,