LG Electronics Complaints & Reviews

My device is Nexus 5X on the latest stock firmware
(7.1, I believe). It is not rooted, the bootloader not unlocked, pure.

The circumstances of the boot issue are rather odd.
I was typing a message in Hangouts using Gboard and
misspelled a word. Right before correcting it, the
device froze absolutely, did not respond to anything.
I force rebooted it and it went into boot loop
(would reboot itself mid boot animation). Once it loaded,
so I opened Hangouts again to type the message.
The part of the message that I wrote before was already there.
I tapped the text field and the device froze again, same condition.

After it's been through a few half-cycles of booting,
I went into recovery mode and wiped all the data from
the phone. However, it did not help and seemed to make
the situation even worse as not it doesn't even get
to the boot animation, but instead turns off (does not
reboot anymore) after showing me the Google logo.

Dear sir
Today i have registered my complaint on customer service center complaint reference no. Rnp[protected] dated 26/05/2017 regarding my refrigerator that it is giving loud noise and vibration through compresor. So i have shut down the refrigerator. I am still waiting call from your technician as suggested by customer care. I am sorry to say that there is no response from technician after my reminder complaint in customer care.
I am not expecting this type of poor service from a reputed company
With regards
R. K. Saxena
Block no.60, plot no.11, nehru nagar east, bhilai (C. G)
Mob no. [protected]
Telephone no.[protected]

I had bought an lg air conditioner on 12 03 17 from chandra traders velachery chennai
The installation was not properly done for it the whose coming into the indoor unit was not sealed from outside
Because of that ac went down two times
When i asked the authorized service centre refimac chennai they sent service engineer to repair but the correction was again not properly done as they said the installation fault cant be corrected and i have to call
Installation department and i am totally upset by coordinating with them
They are the worst service providers and they have non professional tele calling staff who attend when i call for a complaint

Please check and what we can do on this.

I brought a LG 42 inch TV model number 42L85700-TB manufactured on Aug 2012 and brought on Feb 2013. I brought it for Rs.63500/- On May 2015 I got a shade kind of issue on my TV. When I contacted the customer care they told they will send a technician to check it up. The technician who came to check it told the complaint is due to a damaged chip in the panel of the TV. After that I contacted LG again and after a month time I got response...

I have registered a complaint RNP[protected] on 1st May. Had a agent visiting on 4th May.He told some one else will contact me for further process. Post 5 days one person called me to inform the part is delayed.Finally i receive washing machine body and spin motor, after installing they said there is another part needs to be replaced. Service Lead / Manager Bharath who is not responsive, Outsourced service guy i believe . Now its 25 days my machine is dead and no update. Never an LG Product

With reference to the above mentioned subject, here by we would like bring to your notice that today lg technician, mobno:[protected] visited our place to repair lg washing machine the reason i didnt mention technician's name is because he refuced to tell his name and refuced to give his office number even he was not ready to show his id card. Coming to the concerned issue he has replaced the tube in washing machine and said his work is over and needs payment. We said, we need to check the machine whether its working properly or no??? So we told him to wait for 10minutes but he was not ready to wait at all and he was getting into argument then we had a doubt that is he really a lg technician??? Bcz lg technicians behave in a very soft & high manner. From past 10yrs we are a lg customer but we never had such a bad experience with a person like this. After getting doubt we asked his name, he refuced to tell his name. We were asking for his id card, he said he will not show his id card and he removed the fixed tube from washing machine and left frm our place and he entered into our neighbour's house and he was explaing to them that "i came for repair i had fight with customer and etcccc". We are shocked and wondering that does lg's technician behave in that manner??? Misbehaving with customer and entering neighbour's house and telling all these is really sick. We are worrying that why had we purchased lg product. This kind of employees will be a big disaster for lg brand. Kindly, i request to take action on the concerned person so that in future like me no person will get hurt by lg.

I have been chasing the lg customer service since more than a month now,
1. They are just saying motherboard will be vaialbale wait
2. They are giving me 50% worth back and asking me to buy another lg phone with that.

- i dont want to wait any more for the motherboard as its been so many days not sure whether the replaced one will work for more than few months.
- i have bought the phone on 1st jan 2017 and after 1 year 3 months the phone is not working. I paid 30 thousand rupees to use a 30k worth quality phone and they are now expecting me to use 15k midiocre phone.
1) i dont want a lg phone again after this bad customer service
2) why should i use a mediocre phone when i have paid 30k rupees.

I have registered a complaint to consumer court but still no satisfactory response.
I atleast need 60 to 70% of my phone's worth back as soon as possible.
The poeple from service centre are not responding properly, its like a mental harassment while talking to them.
I am facing all these problems because of lg manufacturing defect not my mistake still no help from them

I have booked a complaint for my LG refrigerator 340L, double door on22.5.17 with the consumer customer care no.[protected] and it was noted by them. They have sent their representative that day who has found out the defect and informed me that the fridge to be taken to their service centre by a vehicle and to be serviced there. The representative promised that they would do the needful on that day itself.. In spite of repeated request over phone, they are yet pick up the fridge and todo the repair service and their response to me is very poor. I made a complaint to their customer care Manager also but nothing not even a notification at what date and time they could attend my complaint is done

We had bought GC-B217BPJV model and We started having a problem on 11 May 2017 where the refrigerator stopped cooling.

We registered a complaint RNP[protected] on 12th May 2014. LG service man first attended the case post 3-days after multiple calls.
He said PCB board need to change cost is 4500 I said ok after multiple call he came on 20th May, but that PCB is the different model so he went back. next after 2 days he again came and change the PCB board but again fridge not working then he told me Compressor also gone so we need to change. after that, he is not picking my calls.

Service boy Name is Asgar and his number is: [protected]
Today is 12th day and still, my fridge is not working

After several (at least 50 calls) LG customer care said AAP NISHCHINT RAHO AAPKA KAAM JUJD SE JULD HO JAYEGA.
But after 12 days no cold water in my Home in the hot summer time. Thanks, LG to provide this type of service.
Local Service center not answering the phone. Worst service in my life.
I don't know where should I go and complaint. Now we are at a stage where we cannot take it anymore. I will go to any level to ensure it is addressed. The first attempt is by sending this email.

Frustrated Customer
Regards
Ramdas Kasav
[protected]

I have purchased a Lg oled tv 55 inch on 19/01/2017 as it got unknown problem suddenly on 20/04/2017 as i complained to Lg customer care as Service Engineer visited but he unknown regarding tv he was not able to diagnosis the issue kindly find the attachment of Tv Invoice & Letter Regarding Tv all details Please i am looking after for Refund lg is very worst Brand of World

I bought a lg split a/c 1.5 ton on 7th april 2017 from (Bansal electrovision pvt. Ltd. Gurgaon). After one month ac has started problem. I filed a complaint with customer care on 8/5/2017 (Complaint no. – rnp[protected]. A technician came and checked and remarked as pcb problem. After that he said that your a/c will be changed. I mailed them also regarding this. Now it has been 15 days, i haven't get any service or replacement. It is the worst ever service i've seen.

I have purchased Google Nexus 5X 16GB on 13th Dec 2015 with extended warrantee of 6 months. Now my handed is completely dead. For repairing purpose I was visited LG mobile Service Centre Sakinaka Mumbai but these people was not ready to accept my mobile because of motherboard issue and told me to contact Mr Saurabh on [protected], but when I spoke with mr. Saurabh after 10 days he told me to wait for another 15 days as he do not have spare parts of my handset.
I request you to resolve my query as soon as possible

manish
[protected]

I anirudha saha chowdhury purchased adouble door refrigerator from capital electronics -madhyam gram, kolkata
which is a defect one and i am asking for my money back or replacement but capital electronics personnel misbehaving with me and my wife and lg company rather than replacing making excuse for servicing, my coplain is why i will take serving of for newly purchased refrigertaor which is just 2 month old.

I wany my money back.

Please help me getting my money of 27500/ back with penalty for loss occured to me during this 2 months . As all food item rotten for refrigertaor defect.

Regards
anirudha saha chowdhury
[protected]

I have purchased lg dual inverter ac from lg showroom yesterday 1.5 to 18npxa bill no[protected].
Today engineer from sahu lucknow has come for installation but for extra copper pipe and outdoor stand they are changing more than the market and when we are saying that we will provide you the extra pipe and stand locally the are not agreeing on this.
This is rediculas and lg should look upon and act urgently because this is a very bad patch on your company image where your engineers are behaving like thieves.

Dear Sir/Mam,

I had a purchased LG TFT Monitor on 11 Jan 2017. After one year it have black dark line in display. I had register my complain on 24 April 2017.complain no is RNP[protected] next day technical service executive Mr. Deepak Sharma Mob No. [protected] contacted to me and said that your TFT display panel will come with in a week and he had closed my complain.
But when i call him on 13 May 2017 he said he is out of station and gave me another mobile No. to talk above subject.
When I Called that no ([protected] Mr. Vivek Uniyal) Mr. Uniyal said this display is out of stock and he will confirm to me on 15 May 2017.but now its approx 1 month have been passed nobody contact for above subject.
LG is a world's leading and growing company and also celebrating 20 years of love and trust but customer technical support department are busy in making fool to customers. its absolutely shows cheating behavior of LG's technical support staff/agencies.
So I am again request to you Kindly replace my TFT monitor now.

Thanks & Regards
AMIT TEJYAN

I am anesteemed user of lg products having air conditioner front loading washing machine and areferigerator lg-ref-ff-559l-grb652yls-plat silver with water dispenser on[protected]. For the last few months cooling is not that effectivesometimes ice formation is also not there in the freezer. So many complaints have been lodged but no out come jodhpur based service centre is preesurising us to leave refrigerator at service centre. It is very difficult to send this much big refrigerator as our residence is also on the first floor. We request you to please look into the matter and ask service centre people to give service, otherwise i will think of purchasing lg appliances in future. With regards.

Mukesh kumar saxena
25b7chopasani housing board jodhpur, rajasthanmob [protected]

I had purchased a double door lg regrigerator on 26th feb '2017 which is defect one. And i dont service i want my money back or replacement as i purchased it from capital electronics madhyamgram, kolkata. The refrigertaor is of worst quality and defect one many time service person came and we complain also but not hearing our words. If dont get my money back or replacement than i will consumer sace against lg company for cheating with such defect refrigerator.
I will file consumer case in consumer form for chating and want my money back with full loss of my money for food/ vegetable item alll those rotten. Due to refrigertaor defect.
My name is anirudha saha chowdhury
my no. [protected]

I own an LG NEXUS 5×. Due to the Boot Loop hardware issue, which had happend on 22nd of April 2017, I had given my phone to the authorised service central for repair. They had promised to solve my issue within 7 days of time. I had called after 7 days and they asked me to wait for another 7 days. But even after several days from the promised date, I had not received the motherboard and no improvement. They are saying that phone parts are not available and are waiting.In most of the country due to this problem LG is refunding but here they are saying that they will replace the motherboard and it will fix.But parts are not available.This is causing me a lot of stress and i am waiting for the past one month for this to get solved .My phone was purchased in Nov 2015 and was well within 18 months extended warranty period. This is important and I need the solution to it at the earliest or I would be forced to file a complaint in the consumer court.

My refrigerator was making a lot of noise for few days and cooling was reduced too. I had placed a complaint for repair of the same with LG Customer care through their toll free number on 10th may. The technician visited our house on 11th may and said that a part of the refrigerator has to be replaced. He placed the order for the same in front of me. My refrigerator stopped working after he left and till today nobody turned up at my place to replace the faulty part. The numerous calls to the toll free number cannot give me any assurance as to when my refrigerator will be repaired. It's almost a week without refrigerator at my place and I have no clue when my refrigerator will be up n running. The pathetic and abysmal after sales service of LG disappoints me. Hence I shall refrain from buying any LG products and will advise my friends and family members from buying any.

I have purchased Nexus 5X in December 2015 after first release in India. The device was was was working perfectly but it got in to boot loop yesterday. I did factory reset in recovery mode, wipe cach memory and tried - but no luck. I have approached the LG service center in Chennai and they checked it and informed that its a motherboard issue. They told there is no motherboard available for Nexus 5X as the product is stopped by LG. I have spent 32500 INR for the phone and its not fair to ignore the customer just because LG stopped production. Kindly replace the motherboard or do the refund.

Regards,
Prasoon
+91 [protected]