LG Electronics Complaints & Reviews

I have bought two LG fridges and one LG top load 10kg washing machine on 4th May 2017 expected delivery on 8th as Monday. But they called on Monday saying only washing machine n one fridge will be delivered or else Tuesday they will deliver all three items. But then on 9th they brought only the fridges saying washing machine was not in stock. Past three days I am after them to deliver my Washing machine but have failed to do so . I am surprised how irresponsible they can be and the sales person Mr.Vinay and manager ph# [protected], don't even pick up my call or have the decency to address the matter I am left with only a bill of 44000/- n nothing. LG must look into​ this carelessness on behalf of Pai and ensure I get my new product delivered immediately.
Bill # 1993
Subhashini Chhabra

I bought an lg split ac 1.5 ton himalaya cool. Firstly i had a problem with the ac due to leakage of gas. After the fixture of leakage the cooling of the product is not the same as it was earlier. Also it produces a sound in the internal part of ac. I am using many lg products at my home including ac 's. But this ac disappointed me. Due to which i m thinking of some other brand. I hope the company would fix my problem soon as i bought the ac for comfort but i m facing a problem this summer.

Hi with due respect i would like to complaint against LG services in Hoshiarpur city, myself Davinder Singh (Avatar Singh) being as a loyal consumer of LG electronics as i had purchased LP Air condition, LG Refrigerator in 2015/16 and LG Washing machine, LG Microwave on 6 may, 17 with invoice no 40629 Tin:[protected]. I would like to share an incident as on dated 9th May, 17 our LG refrigerator is making some noise from backside due to low electricity supply (may be due to 1 phase only) we called on customer care number around 16:00 and got the reply that LG personals’ will visit on 10th may, 17, suddenly LG personal’s visited our house around 17:30 to monitor/troubleshoot the refrigerator for approx 30 mins and they replied that the compressor got damaged and need to be replaced but we requested them that may be the refrigerator is making noise due to low electricity supply but LG personnals denied and said it is confirmed that the compressor is have to be replaced depending upon the availability of same in their stock, moreover they asked for Rs.250/- as service charges in order to monitor the refrigerator which is not being disclosed earlier while lodging the complaint but we paid and they said it will be deducted from the day of replacement of compressor once it got arranged. They asked us to switch off the refrigerator and said that they will call back after going back to their office to confirm the status of the availability of the compressor. After being waiting for next 24 hrs we got no response and turned on the refrigerator on 10th may morning in order to save our dairy products and it is now working fine and perfect temperature till now.
For your acknowledgement, its being 48 hrs now we are still waiting for them or their reply but sorry to say they are least bothered to call back for the availability of the compressor, also we would like to update you that your LG service guys are professionally untrained/ineffective in order to troubleshoot to find out the root cause/fault of the refrigerator and making unnecessary replacement of the compressor which is already working fine.
Henceforth we expect some serious action to be taken against these two LG service guys who are delivering negative customer experience in the mindsets. We are happy using all LG products but such type o[censored]nexpected incidents makes us think twice while investing in LG brand moreover we trust all your LG products but currently very dissatisfied with your paid services.

I had purchased an lg tv (Lg uhd led 43uf770t) from vijay sales last year on 01/02/2016. However tv's motherboard had to be replaced on 27/05/2016 after just 4 months. That was covered under warranty. After this, on 28/02/2017, tv stopped working and the motherboard had to be replaced once again. This time it was not covered under warranty so as per lg engineer who had visited cost of replacement is rs. 10, 629 which i refused to pay as replaced motherboard again damaged within 9 months. I had lodged complaint with lg, complaint no. Is rnp[protected]. Also sent mail on 09/03/2017 to [protected]@lge.com and continuously following on mail from last 2 months but no reply from them as whether they are going replacing motherboard free of cost or not. Motherboard which was replaced on 27/05/2016 and damaged again on 28/02/2017 must have warranty of 1 year. Since tv was under warranty period company refuse to issue me warranty of replaced motherboard on 27/05/2016.. Please help me to replace it free of cost.

Hello,

Below is the detail:

In dec 2016, my friend (Rajesh verma) approached to lg service center of haldwani to repair my lg g-4 handset (Registered emai:[protected]@yahoo.in).
(Registered office:h-12u/1, durga city center haldwani, nainital
Phone : [protected], [protected]).
The phone was not booting up and sw was hanged.
They asked for my bill which i sent them by mail as i am physically...

Sir
I had called the lg customer care on [protected] on 15.4.17 and lodged complaint that my AC was not working or cooling.I asked for ticket number of complaint but it wasn't given and on 18.4.17 an engineer aman shrivastav came along with another man from universal services, daryaganj, Delhi.mobile no. Of aman is [protected] and he charged RS 3700 for gas filling, welding and servicing. But from the same night AC stopped cooling and when I complained to the said helpline then said that no complaint is lodged and to give the complaint ticket number. The engineer also stopped picking up phone whereas he had written on bill receipt o[censored]niversal services that warranty is for 6 months and in case of any such cooling problem then they will rectify it without cost.
I fail to understand that if my complaint was not registered by lg Helpline then how did engineer come to me knowing my mobile number and address.
Whether lg has a fraudulent Helpline which doesn't give ticket no. But send engineer to defraud customers of money without doing any work and shows himself as an authorised engineer of lg and of its authorised dealer in Delhi.
Please help me
Dev surya
S/oadvocate dharmendra sinha
Times of India group
C/o Mr r.prasad
Additional district magistrate
Cabinet vigilance
Flat no. 609, fancy apartment,
Vasundhara enclave Delhi.
Mobile no. [protected]
[protected].

I brought lg smart tv and main board stopped working withi 18 month and now they are asking for money to repair. Such big name but produce many defective products which stop working in less that 2 years. Funny customer care and cco guys are not professional too, if any lg guys read this then call me on [protected] for more details.

Request you please have a look and fix this soon as possible else i ha r to post this post to facebook or linkedin as cheap products from lg like local products

I have purchased LG refrigerator on 26th Sep-16 model no- LG REF FF255L GL- Q282SGSR.EGSZEBN2S from CROMA Sec-22- Chandigarh with invoice no- SLF02A[protected].

I got a problematic product as since last 6 months it has been repaired more than 4 times.
Compressor has been changed by LG still i am facing cooling issues. Every month i am lodging complaint to the service center.
no doubt LG customer care people are sending their representative to solve the problem. but i am quite unhappy with LG product.

As on today -9th may-2017 my refrigerator is still not working properly as ice chamber is not able to make ice and lower cooling chamber is unable to cool the things inside.
i have again lodge a complaint as usual every month but from my heart i don't want to use this product.

i am expecting replacement against this problematic product delivery.

I purchased an lg refridgerator with model code: b772gsph and item description lg ref gr-b772gsph. Asvqebn from snehanjali retail pvt ltd, malad west. I have the original bill (Voucher no: ord5143725 dated 03/05/2014)
The mrp of this fridge was around 70k

I raised a complaint for repair as the fridge stopped working in 2.5 years and lg said they dont have spare parts (Paper heater is the part)

I was told to pay extra money and get a new fridge as they dont have spare parts. The extra money to be paid is 35k. Lg cannot give a bill in the name of customer itseems. Can someone help me as to how i can put a case against them in consumer court. I have a mail trail of all the conversations with the official complaint email of lg.

My name is bernard john and my number is +91 [protected]

Complaint registration number : rnp[protected]Thru [protected])
Date of registration: 24th april 2017
Product: lg split ac
Said complaint was registered on 24th april 2017 vide rnp[protected].
25th of april 2017: received a call from mr. Mehdi introducing him self as service engineer at about 1330 hours to which i requested him to visit my place after 1800 hours for which he accepted.in between 1800 to 2000 hours there were n numbers of calls for which no out come.
26th of april 2017 received call from same guy inquiring about the complaint to whom i intimated that the problem is with swinger and requested him to come along with required spare part. As advised sent photograph of the unit thru whatsup to mr. Shiva kumar [protected] reported to be customer officer from whom i am not getting no reply till new.
From 27th april 2017: contacting [protected] to remind and as advised by mr. Sanjay, mr. Bheem and mr. Prasad reported to be some team leaders contacted mr. Kishore [protected], mr. Rakesh [protected] and ms. Lakshmi [protected] and [protected] wasting time and money which all went useless till now.
Today the 7th may 2017 received calls from one mr. Prabhakar who advised to contact mr. Shiva kumar on [protected] whom i was trying to but getting no reply and about 2100 hours of today received a call from one mr. Manoj claiming him self from lg service from delhi asking for details of complaint.
Important point to be noted that, this sort of game was took place some one and half year back when i requested for some repairing for the unit which was replaced with lower level of my unit with out my concerned and i could not get the original till date even after vigorous efforts.
Kindly see that, my problem is addressed at the earliest and i must not cheated again by lifting this unit also by the great cheating lg. (Sorry to mention this but try to understand the loss)

Respected Sir,
This is to bring you notice that lg refrigerator 360ltrs double door model no. GL- T402HPZM. is getting cooled even after setting it to the lowest temprature. After complaining to call centre the service men which was sent is not able to find the problem. He said he will contact us after 24hrs but no call has come since 3 day we wait. After complaining a complain on your email site nor any of your representative is trying to contact us . I think that your company is not concerned about your customers after selling your product . after spending ₹46, 000 on refrigerator what is the use of your product. The company is totally very irresponsible in attending their customer. Yesterday suddenly my freezer stopped functioning and all the freezer product which was stored in freezer get melt . totally unsatisfying this refrigerator is . after sending mail no call has come from customer care . I dont think the company is not very concerned about its reputation in the market.
I am attesting the images when the refrigerator has stopped functioning ⬇⬇⬇ you can observe the indicator of refrigerator is on and of freezer is off.

I bought 2 LG AC products for my house. I called up customer care for installation and they assigned S P Associates Hyderabad (RNP:[protected]. The installation folks came last Saturday and told that they need to get more tools to do the installation and left. They have not come back to install. Phone calls made to the service center allocated to me by LG - S P Associates (Ph No: [protected]) goes unanswered. I do not know what to do with the LG Product now.

This is extremely frustrating experience, not one I imaged with a market player like LG. Definitely, any future purchase I make, I will not consider LG brand after this.

I was calling because my grandfathers phone won't charge and the person Jake ID #410195 was terrible! I needed to use the warranty still on his phone because he needs a way of commutation and Jake was absolutely helpless and seemed he couldn't care less about the situation. I asked to speak to a manger or supervisor but he kept telling me no. Awful experience to say the least! When we do get him a new phone I am sure it will not be an LG because this service was absolutely awful. I waited on hold for a half hour to be told he would have to send his phone in and wait about 3 weeks to have a working phone which is not acceptable by any means! He has some health issues and needs to have a way to call somebody if he needs to. This way by far the worst service I have had and to be denied to speak to a superior over and over was uncalled for. I have worked for many different companies and know that there is always someone else you can talk to but this employee was terrible.

Respected sir,
This is to bring to your notice that lg refirgerator 230ltrs double door which was bought around 7 yrs back malfunctions... I. E. It doesn't cool. The main problem is that the complaints had been lodged with the lg customer care few years back and even the respective mechanic makes a visit... But niether of them had been able to solve the problem... The problem is fixed up for time being say for a month or a two... But starts again... Again the same complain lodging, the same visiting... The same fixing and the problem continues... And the cycle follows... Although the time span is long but the fact is the problem had been persisting from quite a long tym... We request u to look into the matter urgently and significantly. Or else self looking forward to bring the mattter upto some higher officials,... Regards.!!
Nitesh..[protected], [protected].

No proper response on complaints.. We have called 4 to 5 times customer care...but no proper response. We have put complaint through mail also... No reply for mail also... This cause lots of pressure in us... Their sales person and website are not having clear idea of the product... Totally dnt waste ur money on LG products... Last 3 months I m in great pressure... wasted 50k..

I did not get the problem resolved till now.

Please resolve my problem.
I am fighting with LG from last 50 days to resolve my problem.
Due huge sound coming from indoor unit, I requested to resolve issue. My product purchsed just two months back.
LG hyderabad region heads Mr. Kishore [[protected] ] and technical head Mr.Rajesh are involved in the issue.
After check Rajesh confirmed that the product part need to be raplaced with new one. Kishore is not taking care of replacement of the part.
They are not replying to my messages and no person from Lg is replying to my mails.

Kishore is not taking the responsibility to resolve this issue.
They are not even saying that once after replacement of the part, the issue will get resolved.
They are simply saying "We will replace the part, event if the problem still comes we will look in to it" they are saying.

With out solving my issue status of the quires is changed to "solved".
I hope this mail will reach to head of the department and solve the problem.

Bought lg 22 inches from vijay sales in may 2015. June 2016 the motherboard spoilt immediately after warranty. When contacted customer care. The service engineer said motherboard will cost me 3500/- and if i get it done personally from him wl cost me 3000/-. Dint get it. Now when i contacted customer care they sent the same person who is charging 4600/- for the same motherboard. For the product i bought for 11000 have to spend 5000/- more. Very dissatisfied with lg services. Customer care never reachable

I called customer care to register a complaint about LG washing machine. I was told that someone from LG will visit my place to check the issue. Next evening someone came who didn't had any knowledge about the washing machine, and in the end he told that they have to take it to service center and it'll cost around 10000. But nobody turned up next day, and after calling up customer care again, I found out that they didn't send anybody. The person who came to our house was from local repair shop, and he lied saying that he's from LG.
This is such a serious issue security wise and financially also. I don't know if LG people have some tie ups in the background, otherwise how did some random guy got the information about my complaint and my address.
Regarding the complaint made, LG guys picked up the washing machine and we haven't received it back still.
This is not expected from such a renowned brand like LG. Their customer service is bad and I seriously hope LG people to do something about it. The guy who visited my house could have harmed me. It might have turned up into something serious.

I had registered complaint in lg for microwave, the engineer visited and told us that he will get the part and repair our product, we tried to contact him, but no use. Now we called customer service they said we have to pay visiting charge again. Every time i called up their customer service, new person picks up and I have to tell entire thing again. It happened 5 to 6 times. And tbey are not ready to solve the issue.

My family has been customers of LG for years. We purchase all LG brand products. Until this point I believed LG was a company that stand for honesty and integrity. My washing machine malfunctioned in March. I contacted LG since the product was only 2 years old with a 10 year warranty. LG instructed me to contact their authorized service center, which I did. The service center took a week to come out. Once they came out I was then informed that I would not be responsible for repairs but had to pay $258 for gas and mileage to come out. This did not seen right since I was contacting who LG stated I had to use but I paid the cost. When the service man left the home I tried to use my wash machine and it still did not work! I immediately called back. He came back a week later and took my machine with him for repair. I have been unable to get any updates on my machine. They have not returned phone calls or LG phone calls. After contacting LG more than 7 times I still do not have my washing machine nor can anyone offer any explanation as to how LG and the service provider can keep my machine and not be obligated to fix, or replace my warranty covered machine. I have a family of 5 which includes a toddler and a disabled child of which I have been forced to take clothes to the laundry which is not an ideal setting for an Autistic child. I purchased this washing machine for $1, 634.93 because I believed it would last my family and it was a LG product that I thought would be a great investment. I was wrong. Because I can afford to just purchase a new machine, my family and I are left with nothing. No answers, no washing machine, and no warranty being honored by LG. A lifelong customer is lost!