LG Electronics Complaints & Reviews

I raised a complaint with your customer care no. on Thursday, 29th Oct 2015. The RNA no. is[protected]. The next day, a technician by the name Krishnamurthy attend the issue that i raised with my LEC TV procured less than a year ago. The find the fault and raised an indent immediately for a spare part with your team. Informed that Saturday the spare part will be allotted to him and he will fix the issue by then. Unfortunately, there was no response from him until saturday evening. when called he said that he is yet to get the part and will definetly fix it on Sunday, i.e. today, 1st Nov 2015. Until this time no response from him. Reaching his mobile number failed as he didnt atten the call. When i called your customer care number, they asked me to talk to the Service Incharge Vishnu Vardhan on [protected], but again he has no courtesy to respond to many of my missed calls. Finally when i got Krishnamurthy on line, he informed that Vishnu Vardhan is not handing over the spare part as auditing is going on and instructed us to talk to him. My question to you is having bought your procured is it a curse that we should run pillar to post to talk to your executives to know the status?? I have to cancel all my appointments on weekends and mere waiting for a response which seems not at all coming!

My Indoor unit is not working properly, whenever i switch on its power from MCB the Indoor unit start to vibrate and run in max power with its air flap closed and after 30 seconds it shuts itself down and also its power LED is not working. Now after the installation i am facing so many issues, Whats the point of spending 46, 000 Rs if we can't even use the AC. I have lodged multiple complaints but everytime the service person comes evaluates the machine an say the same thing that the indoor unit has to be replaced, but no one is doing anything to help us. I had booked the Invertor AC model BSA18IMA in OCTOBER and upon arrival the box of the indoor unit was completely damaged the dlivery person said that the indoor unit got wet in the warehouse but the unit is fine and i need not worry as the installation guy will inspect and if there is any issue it would be replaced immediately. The customer service people give number of service centre, then on contacting them service centre people give number of some service personal and then they say we can't replace it nor they are accepting to fix it. Number given to me from customer support Mrs. Kadambari Patil[protected] Everytime she either passes the phone to someone or give a number of someone else. Number given by Mrs Kadambari Mr. Mayur [protected] Please help and resolve this asap... Its been more that 20days and i am still not able to use my AC

I had purchased LG Split AC from Sumaria on 23-Oct-10. Model Number LSA5CP5AF6 for Rs 26000.

It stopped cooling lately and I logged request RNA[protected] on 1-Oct-15. On 7-Oct LG confirmed that part required (condenser) is no more available.

I requested decent commercial compensation but all I am being offered is Rs 3900 which is 15% of original value. This is almost equal to scrap value.

I requested Mr. Ritesh Mathur (LG Area Sales Manager) and later with Mr. AJAYAN G. as per escalation helpdesk’s request but my request was summarily rejected. Should not LG provide better (40 percent) commercial compensation as I am not at fault for unavailability of part? Can you please help me get better compensation?

My request to decommission AC sooner to pave way for another AC was rejected by Mr. Ritesh as well. I’m being told I must wait for 3-4 weeks for LG to process compensation and old AC cannot be decommission earlier. This has put me through immense suffering as I cannot install another AC till LGs process completes. Why cannot LG decommission AC earlier and keeping processing approvals later? It is acceptable for me to if compensation process was to take long time but not supporting me in getting new AC installed is clearly aimed at harassing LG customers like me.

Dear Sir, Writing this letter to you for justice as on dated 30of April 2013 i had bought LG ac LSA 3MP3M one ton ac form MADHU ELECTRONICS at Gulmohar status, samarth nagar bus stop, next to business bank, Nasik 7. Phone number [protected]. With invoice number 15696 at price of rupees 26800. Sir the product was running good for few months and as it was in one year warranty. After 9 months it has stop giving cooling. So i called Madhu electronics and mr Gaurav [protected] who was in charge at that time attended and checked. Found gas leakage issue and he said it must be installation mistake. So i have to pay for gas i.e. 1100 rupees to get it refilled. Which i paid in cash. As the machine worked properly for 8 months and the warranty to the machine was over. I had to file complain again to your respective call centre and registered my complain no. RNA[protected] on dated 28 April 2015 .We again found same mistake and again I was asked to pay rupees 1100 which i paid in cash, this time the in charge was mr kishor [protected] which I did as my warranty period had expired And the machine worked properly for 2 months I filed complain again to your respective call centre and registered my complain no. RNA[protected]. Now this time it Mr Tapan [protected] who is handling my case. Sir I trusted your brand do I have to pay again and again. Please take immediate step by interfering in this matter as I feel I have been cheated by selecting your brand. I hope you will take immediate step and I don’t have to pay any further in future. Yours faithfully, Ashok singh 12 deema apartment Dsouza colony College road Nasik 422005 [protected] [protected]@gmail.com

I am S.Rajeshkumar, from Tiruvannamalai, bough a refrigerator from your esteemed company LG
Model – GL B205KMLN
Dealer - Saravana Electronics stores Tiruvannamalai
Purchased date [protected]
Net cash payment -Rs.13, 450.00.
Now a day’s all are preferring a good and perfect products for all applications because of ease o[censored]se and maintenance, and so we were preferred (leading company) our LG product, but due to some more inconvenience only am writing this to you.
It has been worked (good condition) till[protected] without any problem but on that day by evening it has not working i.e, not getting cooling. I tried to contact customer care support ([protected]) on[protected] at 18.42pm but they said due to net work problem, they cut the call. Again i called on[protected] at 12.03pm that time also they are not responding properly, so i went to Saravana Electronics asked them to registered complaint, because the vegetables, milk and fruits getting expired due to refrigerator fault.
And on next day[protected]sunday) morning 7.23am that time only my complaint get registered and my RNA[protected] complaint has been generated as record. And that day itself a service boy (Name – Mr.Prakash and his Mobile number – [protected]) came to attend my problem at 16.30pm. He came and directly replaced the Thermostat without finding out the problem, I too awaited to get a solution, but then also my product has not working (i.e, not yet cool), he then called to his manager and due to his suggestion he again replaced my original Thermostat, and he said the problem is gas filling and here in Tiruvannamalai there is no source for this problem, so my problem will clear within 2 days like that he said.
So I waited, and I tried to remember the LG area manager (Mr.Idrish and his number [protected]) on Monday[protected] at 11.49am he too said within 2 days your problem will let to clear.
Again I waited and called the manager Mr.Idrish on[protected] evening at 17.46pm he said he is in driving and he will call me back within few minutes, but no response, so again I called him at 18.39pm he is not picking my call, I just keep shut.
On[protected] morning again I called to customer care support at 11.48am, so I got call from [protected] and [protected] that they said the concern service engineer will attend your fault within today or tomorrow morning.
Due to that call I too wait up to[protected] evening, no one came so to get the feedback I tried to LG Area manager Mr.Idrish at 19.24pm, he is not responding my call, so I called to this number [protected], I asked them the feedback but it is a lady, and she is not in the position to give me any feedback, and after few minutes again I called to the LG area manager 19.30pm talked for 5.37 minutes, he is not in the position to answer me he said that
1. After 6.00pm he will not attend any call regarding customer service
2. Also he said during leave days why should I answer you and how should I attend the problems
So, due to this kind of statement I too shout at him and cut the call
On[protected] morning 10.19A.m got call from local service boy Mr.Prakash and he came to home with two service Engineers Mr.Masthan and Mr.Imran at 11.14a.m they were came and tried to finding out the problem and they didn’t discuss with me and heated the flow lines and replaced the strainer (filter) and refilled the Gas and then they welded the joints at five specific joints. Then my LG refrigerator starts cooling slowly. And on the spot Mr.Prakash gave me the feedback asked me to fill it, and I too marked excellent in that feed back for their work that has been done at that time. So they went back.
On the next day[protected] fully my product LG refrigerator worked but as not as better cool as on the first day of it’s cooling, but also I purchased some vegetables, milk and fruits, kept it in refrigerator
The next day[protected] morning my product LG refrigerator stopped working, no more cooling, again complaint to the customer care at 13.47p.m.
Next day[protected], Again I call to customer care centre at 12.21p.m and they registered my complain send an sms RNA[protected], and so got call from area service centre [protected], again I explained my problem that I have faced in detail, they were not listened to my speak and simply they cut the call. In evening I planned to go and contact the dealer of LG product SARAVANA ELECTRONICS, talked to them and explained my problem that I was faced for past 10 days they asked the bill and they make a copy and wrote down my mobile number, totally I was very upset of preferred the LG(Life Good) but from my side it is bad.
On[protected] morning waiting for the call from Dealer but again I fooled, then in evening I called to them asked the feedback, they said we will call to the customer service centre and will provide you the best solution.
And in evening again the same 2 service engineers from LG (Mr.Masthan & Mr.Imran) came to home find out the solution that they have been done a wrong service at the last time, the exact leakage is at left side flow line of the compressor, but they exactly done the service, heated and welded on the right side of the compressor, this time only they find out the fault, but till date my refrigerator life time of working in good condition is only 56days, after that it is being idle in home for 12 days.
We were fully upset and my family facing so many problems on these days
1. 2 times of wastage of vegetables
2. 2 times wastage of fruits
3. Wastages of lime juice 10litres
4. Wastage of butter
5. Waste of pooja holidays
6. So many times wastage of milk
7. Also till now we are unable to buy milk for home
8. Relatives were came for holidays, we are unable to provide anything from the help of LG refrigerator
We are totally disturbed of your product LG refrigerator manufacturing defect, service, maintenance, customer satisfaction also customer feedback.
We didn’t expect this from your esteemed company
We are not ready to prefer again in LG products
Kindly consider this as my painful incident and I request you to no need to do this again for any one, because all are expecting something really good products from our LG, and do the need full as soon as possible.

I had requested for repair service by LG on their website on 27/10/15. However, on 28/10/15 it was marked as completed. I again contacted their toll free number on 28/10/15 and explained the issue. Although assured of a positive action, the same is yet to be taken up till 29/10/15. I had earlier submitted by microwave to LG for repair which has not been returned even after almost 30 months. My refrigerator repair earlier took months and constant pursuing. LG products are substandard and their service is horrible. Their customer service agents / officers do not respond or provide only false assurances. In fact I had booked an appointment for[protected] hours on 28/10/15 but their service agent, M/s Apollo Systems at Trivandrum told me that I could not expect a service before 1100 as no technician will report at 0800 hours. Satheesan Kartha [protected]

On 9th august 2015 we purchased a refrigerator worth almost forty thousand rupees.the fridge stopped working on 8th october i.e after hardly 2 months o[censored]se.complaint was registered immediately (RNA[protected]. after 7 days and contacting the customer care and service center innumerable times a technician came for repair. he reported that the pcb was damaged due to power fluctuation even though no power fluctuations have affected our apartment building for atleast the last 5 years.and also the label on the product clearly specifies that it is protected against voltage fluctuations and that stabiliser isnt required. later on there was no follow up from the service center and they also refused replacement of the product quite unreasonably.its been 20 days since the fridge stopped working and the problem still hasnt been resolved.the responses from the service centres are worse than unsatisfactory.

I had purchase LG Home Theater Model No. HT 856PF from LG Shoppe, Jamshedpur via Invoice No. 1595/ LS/R1/12-13 Dated:28th Jan 2013. Last week in the said system voice output was not coming, but rest of the function were working as per the command from remote. Contacted the service centre and they deputed their service engineer for check up. Without any diagnosis, next day LG service team from Jamshedpur and Jharkhand Circle called me at different intervals and said they cannot repair the system and it needs replacement and I have to pay an extra ₹12, 000/- for buy back scheme.It seems the model that I was having is not sold in India, and they cannot support the service now.
I never knew LG is such type of fraud company wherein they are refusing to give after sales service to an product which has been purchased by me 2 years and 09 months and secondly they say the product is not sold in India and it seems any home theater if goes faulty it has to be replaced by new one. I have contacted M/s. Sony, Bose and other electronic manufacturing company, they have all said they support customer not less than 05 years and it is repairable. They have also used harsh language and misconduct with my family when I communicated to them that I will be raising the issue at different consumer forum. They have challenged me nothing will come out of it, in the end I have to purchase a new set from them.

My family and relatives are regular customers of LG.
My sister, Mrs. Bindu Sivadas, SAYANTH NIVAS, Narath PO, KANNUR, had purchased one
LG- LED 32LB 530A. ATR, TV, Serial No.411PLFJ080179., from your branch at Manjeri, KANNANKANDY FRIDGE CENTRE, located at Calicut Road, Manjeri, on 18 APRIL 2015, vide invoice No.MJI/218.
After successful installation of the TV at my residence at Karikkad, near Manjeri, the TV confronted with a series of break-downs, all registered and attended by LG SERVICE CENTRE personnals, located at 7/1507, KUTHUKAL, CH BYE PASS ROAD, MANJERI. The details of all such calls shall be collected from the service centre.
On[protected], I registered the last complaint call, and the next day, a service executive reported at my residence, after inspection, he said that he has to change some board inside the TV, for the fourth time since the purchase, and added that I have to wait for a couple of days for the goods to arrive.
Losing all hope for this particular TV, I decided to return it to the service centre.
On[protected], I packed the TV and all its accessories and returned it to the above LG SERVICE CENTRE, and they issued me a receipt.
Please see to the matter and take necessary steps to issue a new TV, to me.
I do not need the old repaired TV, any more, as I fear frequent failure in future.

Thank you,
sincerely,
RISHI.

Dear sir we have brought LG Refrigerator in 2013 now we have faced a problem on lack of cooloing issue for our refridgerator on 01.07.2015 after successful calllog to LG helpline they came and detected the problem is due to struckage of gas.The technician told that refill of gas will not cover under warranty and charged RS1850 and fixed the issue on 09.07.2015 and said if any problem got within 3months of refilling we will do free service..but again same problem persists after 92days of gas refilled i.e we have faced same lack of cooling issue in refrigerator on 11.10.2015 and i had calllogged LG helpline on13.10.2015 the technician came and detected same strucking and leaking of gas and also Evaporator Part has been damaged he said us if the part is replaced and refilling of gas is done the issue will get fix..till they hav''nt responded until i ncalllog them...for this they are charging RS2100 from us..They were not giving good dservice and response to us why problem is occuring..we are not satisfied with LG service.only our product of LG only got same problem within 3years please consider my complaint/request and take neccessary action on this issue...give reply as soon as possible..

1. LG TV Model No. 42L W5700-TA 2. SL. No. 111PLNB020767 3. Manufactured Yr. Nov 2011 4. Purchase Date[protected] 5. Bill No. 0597003 6. Purchase Price Rs. 74500 7. Dealer Name Pai International, Mangalore 8. Consumer Name Narinder Singh Kaundal Logged complaint on LG Website on 07.08.15 regarding no display on TV screen. Was informed that PCB has stopped functioning and LG has stopped manufacturing PCB(within 3.5 years). LG Customer care personnel gave mobile no. of Mr. Srinivasan (LG Chennai Annanagar Zone Incharge). Contacted him and was advised to send billing details, model no., sl. no. to his mail id (n1.[protected]@lge.com). I have mailed all details to him on 03.09.15 and person from LG collected documents from my home (Flat No. 105-E, Muktha Rang Apartment, 4th Main Road, S-Block, Annanagar, Chennai) on 30.09.15. Mr. Srinivasan informed since LG has stopped manufacturing PCB and as per company's policy, 35 % depreciation amount of purchase price will be reimbursed within 10 days. Contacted him on 15.10.15 and asked him about the status of reimbursement of money. He informed that Chennai Office has forwarded my case with all relevant documents to their Head Office but unable to get it processed further. Nearly 3 months have passed but LG has been unable to resolve my issue. They are neither replacing the defective part nor refunding the amount as per their Company policy. Request to take-up to the higher authority of LG and resolve my issue at the earliest. Regards NARINDER SINGH KAUNDAL MOBILE NO. [protected], ANNA NAGAR, CHENNAI-600040

I HAVE PURCHASE LG AC Before 18 months .. now my ac compressor is not working i have complaint but still not any response from company or retailer . it's almost 1 month done when i was noted complaint . and now winter season comes i have trouble one months without ac in pic summer, who is responsible . they cheat with me. if any clause in indian gov. to punish retailer plz do help ... Complain no. retailer : electronic palace contact : +91-[protected].

My TV model 42LW5709 was not working from 09/10/15 due to power fluctuation even after using Power surge protector. LG Mechanic told that PCB board has gone and the part is not available. He told that the TV has to replaced and residual value will be only 10-15%. How can LG does not have any protection against power fluctuation and part not be available for 3-4 old year model? I have to pay local mechanic Rs.13k to get it repaired and he could get the part from market. I want LG to enquire and pay me for the losses.

LG fridge No service after sales I had purchased lg fridge model no GL 528 YSX4 on March 2011, the door of the fridge is damaged company does not have door to replace and suggests to scrap the fridge costing 40000Rs . I am in continuous followup with complain no RNA[protected] and very much unsatisfied with their zero response

Dear Sir, We are Extremely Frustrated with the Service that LG Offers to us after being a patron for the Brand for all these Years, we had a Problem with the AC for which we called LG Directly and they sent their Technician they mentioned that Gas was over we asked them to fix they did it & NOW the Problem starts Post that when they refixed it the AC started Leaking inside as well as Outside. we called the Technicians again Post which there has Been an Issue and they do not respond the Outsourced agency sends amateur technicians but Make the Senior Citizens run around. we will be Forced to go to consumer court as this Issue has not Been resolved.

Hi, I have bought my LG TV in 2010 and now it started to give me issue and doesn't go beyond time screen. LG technician told me that it is a motherboard issue and will be resolved in 2-3 days. After 3 days they called me that the product is discontinued and it cannot be repaired and they offer me 15% buy back scheme on the second TV. My INR 50, 000 cost of TV is of no use now. I tried to contact LG brand and everywhere but no success. Please help me. I was not expecting this from a big brand like LG. Atleast they should give support to the products which are already in market. If this is the case then i would not recommend anyone to buy LG products.

Dear All, Kindly be informed that I’m very offended from LG as I bought LED smart model F6300 since 2 months ago only and it’s under warranty and LCD had been detected by 2 white spot and after refereed to your service center they refused repair this fault because of the spots must be more than 5 spots! How come ? is this written in LED manual or warranty card to know this info before buy your product ? for sure No It’s not best image and service from big company same LG I hope solve this issue & I trusted from LG and bought all your products Waiting your feedback and appreciated fast action please Mohamed Madbouly +[protected]

Hi, I had purchased this fridge three months back and there has been moisture droplets which has been formed between the top freezer door and bottom door. I don't open the fridge door frequently as well. Technician had re-fixed the door but the issue is still persistent. Vegetables are getting spoilt due to moisture droplets which are formed. I'm very dissatisfied by the way the customer service as they haven't addressed my issue and I have to keep making repeated follow ups. Technicians are not competent. I have been using LG for the past years and decided to purchase this fridge just because of good service and quality of LG, however i'm very unhappy with my purchase after seeing the poor service from LG. I am attaching the photos in this request. I expect that the issue be resolved. complaint number- RNA[protected] Regards, ArunaRamani [protected] [protected]@yahoo.com

Hi, I had purchased a 3D LED TV (on 29th Sep 2014) which comes with magic remote. It started having issues within 9 months and when I complained to LG support, they said that there is no repair possible and the only option is to replace the remote and buy a new one. Since it has now completed 1 year, no warranty replacement is possible. I didn't expect after spending so much money on the TV, I have to replace the remote in 1 year. Pathetic product. Would request a replacement of the Smart remote. Manoj [protected]

I have purchased a Double Door fridge of 240 Ltr. Model GL-254VTG5 on April, 2011. But I am very sorry to inform you that I haven't got good service from this product, because on the end of 2011, one fine morning the fridge began to noise heavily. Immediately we called the service engineer of LG. They came and told that the back side pipe of the fridge, just beside the compressor has been broken down because particularly in this model it has been build in fiber body but it should be in copper body. He described and taken the fridge into their custody for repair. After 15 days they returned back the fridge by a truck driver who unloaded the fridge by himself and plugged it on but at that time it was not working. Again he took the fridge and after another 15 days they returned the fridge. Again the fridge creating problem that it is not getting cool and after too many initiative we can lounge our complain and your engineers came and after inspection they told that compressor has stopped working.
Now we are quite surprised about that if the compressor would stop working few months later, then our dream fridge from a dream company like “LG Electronics”. From the very beginning (at the time of first dispute and after reconnection) I am telling to your engineers that the working condition of the fridge is not proper. But they did not bother on that and told that noting is it. I already had experienced 25yrs. In working condition of our old fridge Kelvinator which was still in working condition when we purchased this new fridge.