LG Electronics Complaints & Reviews

Dear Sir / Madam, Please refer to the following emails on the subject (Copy pasted below): Cdr Vishwadeepak Singh’s emails dated 16th April, 21st April, 28th April, 21st May and 23rd May 2015. LG Electronics email dated 20th April 2015. Maharashtra State Consumer Helpline emails dated 21st April, 28th April and 23rd May 2015. In addition, Cdr. Vishwadeepak Singh had telephonic conversation with representatives of LG Electronics, wherein they promised to pay adequate compensation, as follows: Conversation with Ms. Dipali Chavan, of LG Electronics, on 16th April 2015. Conversation with a lady from Headoffice of LG Electronics, on 22nd April 2015. Conversation with Mr. Prashant Patil of LG Electronics, on 23rd April 2015. Please note that despite clear communication to LG Electronics and initial assurances by them, LG Electronics representatives have not been responding to my communications or to the communications sent by Maharashtra State Consumer Helpline post 23rd April 2015. It is requested that the matter be given due weightage and necessary steps be taken forthwith to resolve this matter earliest which has been pending since January 2015. Regards, Commander Vishwadeepak Singh [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Sat, May 23, 2015 at 12:55 PM Subject: FW: Long pending Service complaint To: mah.[protected]@gmail.com Cc: vishal.[protected]@lgepartner.com, PRASHANT PATIL, dipali.[protected]@lgepartner.com Dear Sir / Madam, It is stated with regret that LG Electronics people have become totally unresponsive on the matter. They have chosen to ignore the warranty offered by them and have "adopted a couldn't care less attitude''. It is requested that the matter may be escalated so that LG Electronics honors its commitment. Regards, Cdr. Vishwadeepak Singh On Thu, May 21, 2015 at 12:49 PM, Vishwa Deepak Singh wrote: Dear Sir / Madam, Further to my email of 21th April, I was given a call by your Head office, wherein a lady advised me to talk to Mr. Prashant Patil of LG Electronics, who would amicably do a settlement. I spoke with Mr. Prashant Patil subsequently who assured me that I would be given best compensation and he would get approval from the Head office for it soon. It has been almost a month since that time and no further communication has been received from Ms. Deepali Chavan / Mr. Prashant Patil / Head Office. Please note that it is going to be almost 04 months since the complaint was lodged with LG Electronics and my LG TV has not been serviced or compensation paid as the TV was in warranty. Request you to take immediate action on it under intimation to me. Regards, Commander Vishwadeepak Singh On Tue, Apr 21, 2015 at 11:53 AM, Vishwa Deepak Singh wrote: Dear Ms. Deepali Chavan, Reference your email of 20 Apr 2015, it is requested that the following facts be considered while deciding on a Compensation amount: 1. My LG TV was in perfect working condition when entered into extended warranty contract. 2. LG Technician opined that a component needed replacement, which it was learnt that LG Electronics had stopped manufacturing. 3. The refund amount of Rs. 16, 450/- is very less. 4. I would have to invest twice the refund amount to buy a similar LG product (mandatory) which is not logical. Kindly review your offer in the light of above mentioned facts. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. On Mon, Apr 20, 2015 at 4:34 PM, dipali.chavhan wrote: Respcted sir As per your Invoice Unit has been purchased in 20/12/2009 and unit has completed more than 5yrs . And you have taken AMC no NG022822 from 30/10/2013 – 29/10/2015. Amount mentioned on bill is 47000/- Rs. Unit has completed 63 month. As per company policy Depreciation is 85% and Refund is 15% (without AMC ). As per company policy Depreciation is 65% and Refund is 35% (under AMC). As your unit is under AMC so Refund amout is 16450/- Rs. But the amount is non-refundable it can be redeem by buying LG product. With Regards Deepali Chavan From: Vishwa Deepak Singh [mailto:vishwadeepak.[protected]@gmail.com] Sent: 16 April 2015 19:37 To: dipali.[protected]@lge.com; sachin.[protected]@lge.com Subject: Long pending Service complaint Dear Ms. Dipali Chavhan, Reference your telephonic call from Mr. Ravi’s mobile where in you made an offer to provide some compensation. As insisted by you that you need an email from me to reply via email, I am summarizing the complaint below: I had purchased a LG TV model LG LCD 42LG80FR. The Vijay Sales outlet had given a purchase receipt in the name of my wife Jyotsna Singh for an amount of Rs. 47, 000/- (Rupees Forty Seven Thousand only). Presently the TV is covered under a service warranty taken in Oct 2013 for a period of 2 years. The TV had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement. Two weeks later a faulty component was delivered by LG Electronics. The LG technician Mr. Mahesh inspected and told that it was faulty and asked company to take it back. Since February 2015 I have been following up with customer care and service technician repeatedly but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile – [protected]. Fact is that LG Electronics personnel have wasted more than 2 months with no results. Please resolve this ASAP. Kindly explain me how you arrive at the compensation amount by calculating depreciation as you had stated during your telephonic conversation with me. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Tue, Apr 28, 2015 at 10:27 AM Subject: Re: Consumer Complaint against LG Electronics ( Long pending service complaint) To: Maharashtra consumer helpline Cc: dipali.[protected]@lgepartner.com, vishal.[protected]@lgepartner.com, prashantj.[protected]@lge.com Dear Sir / Madam, It is stated with deep regret that LG Electronics people are not doing anything on the matter. I was called by some representative from LGE Head office on 22 April, who advised me to talk to Mr. Prashant Patil. Subsequently, Mr. Prashant Patil made verbal assurances and promised to do an amicable compensation. However, post that nothing has moved and LGE people are back at passing time. It is requested yet again, that immediate action be taken as it is going to be 3 months of no service despite warranty. Regards, Cdr. Vishwadeepak Singh On Tue, Apr 21, 2015 at 12:59 PM, Maharashtra consumer helpline wrote: Please note that CGSI has been appointed to organize and implement Consumer Helpline for the State of Maharashtra by dept. of Consumer Affairs Govt. of Maharashtra and Govt. of India. We request you to kindly look into this complaint and reach an amicable solution at the earliest. Maharashtra State Consumer Helpline CGSI [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Tue, Apr 21, 2015 at 12:04 PM Subject: Re: Consumer Complaint against LG Electronics ( Long pending service complaint) To: Maharashtra consumer helpline Dear Sir / Madam, I have been following up for servicing of my 42 inches LCD LG TV with LG Electronics for more than 2 months now. The TV is covered in warranty but LG Electronics has stopped manufacturing its components. LG Electronics is offering me a token refund amount which is very less. Please look into this matter at your earliest convenience. I am pasting below my correspondence with LG Electronics. Best regards, Commander Vishwadeepak Singh [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Tue, Apr 21, 2015 at 11:53 AM Subject: Re: FW: Long pending Service complaint To: "dipali.chavhan" Cc: vishal.[protected]@lgepartner.com, PRASHANT PATIL Dear Ms. Deepali Chavan, Reference your email of 20 Apr 2015, it is requested that the following facts be considered while deciding on a Compensation amount: 1. My LG TV was in perfect working condition when entered into extended warranty contract. 2. LG Technician opined that a component needed replacement, which it was learnt that LG Electronics had stopped manufacturing. 3. The refund amount of Rs. 16, 450/- is very less. 4. I would have to invest twice the refund amount to buy a similar LG product (mandatory) which is not logical. Kindly review your offer in the light of above mentioned facts. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. On Mon, Apr 20, 2015 at 4:34 PM, dipali.chavhan wrote: Respcted sir As per your Invoice Unit has been purchased in 20/12/2009 and unit has completed more than 5yrs . And you have taken AMC no NG022822 from 30/10/2013 – 29/10/2015. Amount mentioned on bill is 47000/- Rs. Unit has completed 63 month. As per company policy Depreciation is 85% and Refund is 15% (without AMC ). As per company policy Depreciation is 65% and Refund is 35% (under AMC). As your unit is under AMC so Refund amout is 16450/- Rs. But the amount is non-refundable it can be redeem by buying LG product. With Regards Deepali Chavan From: Vishwa Deepak Singh [mailto:vishwadeepak.[protected]@gmail.com] Sent: 16 April 2015 19:37 To: dipali.[protected]@lge.com; sachin.[protected]@lge.com Subject: Long pending Service complaint Dear Ms. Dipali Chavhan, Reference your telephonic call from Mr. Ravi’s mobile where in you made an offer to provide some compensation. As insisted by you that you need an email from me to reply via email, I am summarizing the complaint below: I had purchased a LG TV model LG LCD 42LG80FR. The Vijay Sales outlet had given a purchase receipt in the name of my wife Jyotsna Singh for an amount of Rs. 47, 000/- (Rupees Forty Seven Thousand only). Presently the TV is covered under a service warranty taken in Oct 2013 for a period of 2 years. The TV had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement. Two weeks later a faulty component was delivered by LG Electronics. The LG technician Mr. Mahesh inspected and told that it was faulty and asked company to take it back. Since February 2015 I have been following up with customer care and service technician repeatedly but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile – [protected]. Fact is that LG Electronics personnel have wasted more than 2 months with no results. Please resolve this ASAP. Kindly explain me how you arrive at the compensation amount by calculating depreciation as you had stated during your telephonic conversation with me. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. On Wed, Apr 15, 2015 at 10:51 AM, Maharashtra consumer helpline wrote: In the first place please write complaint letter to service provider preferably by register post. If the party does not respond to your letter within 15 days you may refer the matter to CGSI for further escalation. Our Toll Free No is[protected]. Please send us request email explaining in brief nature of your complaint. If you made any correspondence with opposite party forwarded to us. If not 1st make correspondence with the party and then having failed approach us. Maharashtra State Consumer Helpline CGSI. On Tue, Apr 14, 2015 at 1:55 PM, Vishwa Deepak Singh wrote: Dear Sir / Madam, My 42" LG TV is under comprehensive service warranty. It had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement . Two weeks later a faulty component was delivered. The LG technician told that it was faulty and asked company to take it back. Since February I have been following up with customer care and service technician but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile - [protected] Please resolve this ASAP. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected].

Parts not available.. they said we ll exchange...made a draft of Rs 30866 given it on 20 may but no sign of TV as yet'. I would like to get my money back so that i can buy some other make...i have another TV which is working fine for last so many years.. My complaint no is RNA[protected] Kindly take action otherwise I 'll have to go to d consumer court

Dear Sir, 1. I have booked a Fridge Model D322 FF4 through CSD depot, Meerut Cantt on 15 May 2015. The payment of Rs 25099/- has been made to LG Elect through CSD, Mumbai. The order No is LS[protected] dated 15 May 2015. The due date of delivery as per order is before 22 May 15. However till date the delivery has not been made even after lapse of 15 days. 2. I have contacted to M/s Geetanjali Electronics through whom the delivery is to be done. They have no answer and info that it would take another 10 days more. Further, your customer care has also no answer and refused to take my complaint further. 3. May I request you to kindly deliver the fridge at the earliest or cancel my order and refund at the earliest. Regards Biswal

We have been a LG customer for 8 years now...We had LG AC and Washing Machine. But this time for the installation of our 2 nd AC, the Company authorised servicemen who came for installation were very rude and didnot even start the installation process when we asked them to put the outdoor unit of AC to the 3rd floor back wall. He said such is not possible and then he even left us there...We donot know his name. We have his number:- [protected]... AC model:- LSA5VF3 Sl no:- 7697, 4660 (Donot know if it helps..)

The grill section of my MWO has rusted. While the service engineer claimed that the rusting was minor, it increased significantly in a month or so. On re-lodging the complaint, I received a call from someone from your Noida office ([protected]) on May 14, stating that the grill cavity of my MWO has indeed gone bad and will be replaced, but that I will be charged for it. I pointed out to him that my MWO is under AMC and that I will not be liable to pay any charges. To this, he initially said that he will get another person on a call bridge to talk to me, then said that he will call back in 20 mins, which of course, he never did. I messaged him and called him but there was no response. Facing non-response from your end too, I called your area service manager Mr Nishant Batra at [protected]. Mr Batra told me that they had had a discussion and decided that my MWO rusting was normal. He further said that even if it is replaced now, it will rust again. I wanted to ask him - if we have a bath today, we will still need to have a bath again tomorrow. Does that mean that we stop bathing? Anyway, I appraised him of my experience and asked as to how something which was bad and was to have been replaced at a chargeable basis suddenly became good when I pointed out that the MWO was under AMC. Mr Batra resolutely refused to say anything. I messaged him requesting for his email ID so that I could mark him on my email communications. He refused to do that either Just what exactly is going on?

I submitted my LG Washing Machine for repair at Udaipur Service center. Its been 5 months, Still I havent received my Washing Machine back. I am calling them again and again and they are giving me the same answer that they are waiting for the cable to come. what kind of cable take 5 months to come. I even talked to higher authorities and still havent received any assurance or solution instead of those hollow promises.. Please look forward to this matter LG Customer Care center Classic ELectronics Udaipur Regards Anant BHanawat

My washing machine, make - Inverter Direct Drive 7 kg F1256QDP5 is in use since more than 2 years. It vibrates a lot during spin, I need to run to it to hold it tight at one place. I have tried balancing the machine - no result. Kindly suggest a solution.

Complaint no[protected]: for 47 inch television. Repeat motherboard failure in 2 years and cost escalation of 45% for the same motherboard part. Case closed arbitrarily without repair and no response from neither customer support over phone, email or from the escalation contact provided for Mumbai region ASM. The television is now lying faulty for the last 15 days [protected]@hotmail.com

Hi, I have purchased LG window AC 1.5 on 04/27/2015 from Croma (Noida). And now i am facing problem with it. I Called LG customer service they gave me request no RNA[protected]. Engineer came today and said they need to refill the gas. I don't understand its just one month and we are getting this type of issues (GAS LEAKAGE), I am very upset with this type of services . And now i want refund or replace my AC as soon as possible . Because its just one month and we have started facing this type of issues ... Gas leakage . I Hope you will do the need ful. My contact no :- [protected], [protected] Email Id- [protected]@yahoo.com Regards, Manju Jana

We have a 32" LG LCD TV purchased in 2009. recently i started facing some issue while viewing. the LG technician told us that the part (motherboard) is not available anywhere as TV is more than 5 years old. and they have told that buying a new one is the only option. TV model number: 32LG80FR

i request to customer care for servicing or split ac ON[protected].Request no given by customer care RNA[protected]. AFTER REPEATED calls to customer care my ac service is still pending.customer care gave me ano [protected] to contact at jaipur.MY AC is on the name of Ashutosh saraswat and jagat bandhu my mobile no is [protected]. kindly arrange for my ac service.It is a matter of sorrow that LG customer are facing such type of problems.my ac is in warranty period.

LG india Mumbai Branch Service is another level of pathetic with no response or upholding any commitment that has been given, further my senior parents have been made to repeatedly be after them without them even getting back on simple things, they have ensured my family is harrased and distraught by providing pathetic service and attitude with which things were dealt with.They refused to provide, all the things that were asked for that will prove that LG is providing sub standard part and providing poor quality also they refuse to escalate the problem to anyone with competence and fail to provide the contact details of GM customer service, why is he not reachable for the customer what is his JOB. The employees in question are Ashwath-Branch Service Head Prashant-Service head. My Contact No:[protected]

Hi, I purchased LG Washing Machine from Vijay Sales Pune and that time LG was having Lucky draw for people who buy their products. On our purchase we also fill our details for Lucky draw and later we were told that we have won Microwave. We didn't get anything even after following up with Vijay sales for more than a year. Vijay Sales executives inform that they haven't received it from LG and are following up with them for the same. I have purchased Washing machine in Feb 2014 and today its May 2015. I would like to try once through this forum else i will escalate it to Higher management of LG India. I am attaching challan for your reference

We bought a LG AC this Sunday(5/24/2015) and the product got delivered on tuesday(5/26/2015). Installatoin people messaged us on monday itself that they would come and install. but when we tried to reach them or customer care there is no progress. despite of paying full amount, we have not received any ontime service from LG service. On top of we kept calling tem by all means but in vain. what a pathetic service, can't they call and confirm by when they can install so that the buyer will not be wasting money/time for following up.

I have purcahsed 285L single door refrigreator in last year which is giving problem of ''Door Hard to Open'' due to very high vacuum inside the refrigreator and this problem directly related with human safety issue and not a easy operation. LG has replaced the ''Gasket'' twice and failed to rectify the problem also refrigreator's orginality has been disturbed by applying hit and trial methods of service team and now finally they said that we can't do any thing in this, due to design problem of LG and you should manage with the same problem. I want the refund or replacement of the same and also till the issue not closed, LG shall be fully responsible fo any damage related with machine and human safety

i raised a complaint regarding the replacement of the AC compressor on 24th of may 2015. few people from LG came at my place checked and the compressor is faulty. where i specifically mention in my complaint regarding the faulty compressor already and there wasn't any need for such a check up. they forced me to give service charges i.e, rs. 562 and gave me the receipt of the same. they said engineer will visit me in soon and change the compressor as the compressor is order and they will change it by 25th may 2015. on 25 may again people from Lg came and again said compressor is not working it needs to be changed. here the point is after i paid the service charges the request for compressor was not been made but gain they said the work will get done on the 25th may itself. since then i am calling customer care and nobody really is paying attention to my complaints neither they were ready to give a cause for such delay. neither i was intimated of such delay. i called customer care today i.e 27th of may 2015 asking for status then customer care executive started laughing when i was informing him the problem and issues for which i am calling. i asked him what was there to laugh them also he kept his laugh on which made me little angry but again i was in my best behavior so told him this is not what he should be doing and just asked him to forward the call. when i asked him his name he said he is Amit and his employee id. 217. i asked him to forward the call to customer care supervisior. after a long request he finally forwarded the call. point is i did tried earlier to get in touch with the supervisor but my calls were always put on hold and ultimately were ended from their side. Now i asked the supervisor for mr. raj narain the supervisor of the escalation department (as informed by him) to register the complaint regarding such behavior of the customer care executive. he refused to take any complaints rather he said we dont have any such mechanism for such complaints. if they dont have such mechanism then how does these issues as regularised. when i asked him where should i complaint then he said website but again on website i didnt find any such thing. he totally refused to give me his employee id which i think should not be a issue but if it was then atleast my complaint should have been registered when asked multiple times. i need LG to look into the matter and take necessary action. i need and apology regarding the kind of harassment i faced and also for the mental harassment that i have been facing dealing with such people. i hope necessary steps will be taken from LG's side.

From: Kamalendu Ghosh 240/4/D, Circus Maidan, Nutanchati P.O & Dist: Bankura, (W.B) Pin: 722101 Mob: [protected], [protected] Ref: Complain R.N.A[protected] dated 20/5/2015 at 11:14 a.m I have purchased Two L.G. LED T.V bearing Model No. 32LN4900 from a local dealer of Bankura viz ‘Melodious’ of School danga, Bankura on 06/11/2013 and among them one TV SET suddenly get out of order (bearing Sl No. 309PLAG007592)within one year o[censored]se. At that time your men appointed in service changed the Mother board without any cost (as it was within the warranty period) for which I am grateful to you. But again on 19/05/2015, the same TV set as mentioned in the aforesaid Sl. No. getting trouble in different type unlike the previous trouble. This time it is functioning as good as normal when it is being used with the USB port i.e by pen drive/ External Hard disk etc, but function of channel selection/Tuning failed. After lodging complain a Technician or an assistant who ever may be, attended my residence, checked the function of the T.V set and suggested to change the mother board again. I am using L.G’s other product like A.C Machine, Refrigerator, Mobile etc trusting the dependability of L.G’s product quality. Today is the 7th consecutive day, where I am waiting for repair, requested the dealer several times but no action has been taken so far to resolve the problem, rather they are not bothered to pay any importance to my say. I have had no other option but to compelled to purchase a new T.V set of another company on 25/05/2015 from the same dealer. I can’t just believe that an esteemed company like L.G produces such products where durability status is like Chinese products in nature. Now it is your option either to change my notion or to accept defames quality control failure. I am not ready to bear any expenses for the faulty T.V set, rather I would request my friends and relatives to think twice (who are fanatic of L.G product like me) before purchasing any L.G product. Thank you for delay in compliance and please continue such customer uncared service from your end to a senior citizen like me. Thanking, ( Kamalendu Ghosh)

I brought LG washing machine in Jan 2014 the service people have repaired 8 time bud it is the same when they returned Washing machine I felt the worst service provider and worst washing machine. U can see I have used 6 month and 6 month in their servicing center and I have taken 2 year more extra warranty bud now no service people have come after calling for nearly a month. After Having on a Search Google, I Got to Know About CLICK2COMPLAIN.COM They Helped Me A lot & Recovered My Amount From LG WASHING MACHINE Best Wishes To CLICK2COMPLAIN.COM Good Luck For All Members.

I have brought a split LG AC. Dealer told me that installation is free. I have made all arrangements for installation. I have even rented bamboo ladder for it also, but the Dealer is not sending the man for installation even after repeated request. The details are given below - Dealer Name: M G Electronics Baguihati KIolkata - [protected] Installer conatact no as given by Dealer: Mr Gourang - [protected] It has been more than 7 days but nobody is addressing my problem. I am very much irritated. Please check it ASAP.

From: Kamalendu Ghosh 240/4/D, Circus Maidan, Nutanchati P.O & Dist: Bankura, (W.B) Pin: 722101 Ref: Complain R.N.A[protected] dated 20/5/2015 at 11:14 a.m I have purchased Two L.G. LED T.V bearing Model No. 32LN4900 from a local dealer of Bankura viz ‘Melodious’ of School danga, Bankura on 06/11/2013 and among them one TV SET suddenly get out of order (bearing Sl No. 309PLAG007592)within one year o[censored]se. At that time your men appointed in service changed the Mother board without any cost (as it was within the warranty period) for which I am grateful to you. But again on 19/05/2015, the same TV set as mentioned in the aforesaid Sl. No. getting trouble in different type unlike the previous trouble. This time it is functioning as good as normal when it is being used with the USB port i.e by pen drive/ External Hard disk etc, but function of channel selection/Tuning failed. After lodging complain a Technician or an assistant who ever may be, attended my residence, checked the function of the T.V set and suggested to change the mother board again. I am using L.G’s other product like A.C Machine, Refrigerator, Mobile etc trusting the dependability of L.G’s product quality. Today is the 7th consecutive day, where I am waiting for repair, requested the dealer several times but no action has been taken so far to resolve the problem, rather they are not bothered to pay any importance to my say. I have had no other option but to compelled to purchase a new T.V set of another company on 25/05/2015 from the same dealer. I can’t just believe that an esteemed company like L.G produces such products where durability status is like Chinese products in nature. Now it is your option either to change my notion or to accept defames quality control failure. I am not ready to bear any expenses for the faulty T.V set, rather I would request my friends and relatives to think twice (who are fanatic of L.G product like me) before purchasing any L.G product. Thank you for delay in compliance and please continue such customer uncared service from your end to a senior citizen like me. Thanking, ( Kamalendu Ghosh)