LG Electronics Complaints & Reviews

Inspite of repetitive complains made for improper servicing of AC from last 6 mths, no proper solution has yet been received. Even complaints have been made to ASM in mumbai, malad, but it has all been in vain. Will be glad if any higher authority can take up the matter.

Like my no. o[censored]nattended earlier complaints once again service centre has been closed my complaint ref. no.RNA[protected] with repeated comment that ''Customer Can't be contacted'' I have two mobile numbers ([protected], [protected]) which are 24*7 available. But due to ''no solution'' with service team for beyound repair product they are trying to close the compalint permanently.

I made a purchase of LG songstar at a LG store in Bangalore on 1st may 2015 and the recording memory chip was missing and it was confirmed by the stores and promised they would arrange as soon as possible .The matter was escalated and so far it has not been resolved and the LG authorities claim that the recording memory chip is not included in it

1. Whenever I call Customer care no. 3 language options are given. But representative speaks only in Hindi. 2. Made a service request for defective washing machine on 30.5.15 vide RNA[protected]. Technician visited on 31.5.15. and detected that one motor has to be replaced. Nothing has been done so far 3. Called call center today. Representative simple did not understand that all I wanted to check my repair status but booked a fresh complaint vide RNA[protected] stating that my old complaint has been cancelled. But I checked through the track repair and found it still under progress.

This is with reference to my Complain no.[protected]. My LG washing Machine was not functioning properly hence I call for technician from LG to look into the problem. The technician visited my residence and informed that some parts are required to be changed, I agreed to replace the faulty parts and the same was order by the company technician. Further, I was informed that the washing machine will be repaired within 2 days time, now even after 8 days there was no communication for LG, further I contacted the company's Ahmedabad centre and it was informed that the parts is not available hence washing machine will not be repaired. It is very socking to learn that parts are not available with the company. Moreover, the customer service doesn't even cared to inform the customer. I regret to say that a renowned brand like LG is acting like this. I hope that the company will take this matter seriously and will take necessary action in the matter

I bought a 32LB5820 model LG TV on 31/03/2015. Now sound is not available from the TV. I registered a complaint on 30/05/2015 on the no. [protected] (RNA[protected]. The complaint has not been resolved yet. Please make it convenient to resolve my complaint without further delay.

my issue is pending since last 2 months for the product under-warranty. Warranty End Date : August 2015. 1. RNA[protected] Dated : 23/03/15 - Closed without my consent 2. RNA[protected] Dated : 07/05/15 - This also been closed without my consent, when i tried calling customer care on 19/05/15, they said its been closed.

Hi, I have raised a ticket for AC not cooling on 28-May-2015. Ticket No RNA[protected] I have taken an AMC# 14000960 This ticket is open since 5 days and local technical team is delaying by 1 day since 4 days. There has been no resolution since then. If LG company cannot provide service then why do you generate AMC and fool the customers The repair center head and LG Noida Employee whose mobile number is [protected] are not resolving the ticket and kept on lingering the ticket. Please escalate the issue and get the matter resolved asap Regards, LG Customer

I have purchased a new LG double door refrigerator from “RAJ MUSICO” Shop No-19 A-B, Sadar Bazaar, Saudagar Lines, Agra, Uttar Pradesh 282001 on 23rd may 2015. But the refrigerator was defective and was confirmed by the service engineer on 26th may. I am still using facing the issue and it has not been resolved. I have been delivered with a defective product and nothing has been done from the customer care side. I am an unsatisfied customer and will update the same to others as well if my issue has not been resolved. I need refund back or a replacement as soon as possible. Right now we are not able to use the new refrigerator in this high temperature and heat. What is the point of buying a refrigerator. If the faulty product was delivered then it should be replaced their and then only. Details: Product number: GLB 292SGSM Name: Dinesh Taneja Date of purchase: 23rd may 2015 Dealer details: RAJ MUSICO Shop No-19 A-B, Sadar Bazaar, Saudagar Lines, Agra, Uttar Pradesh 282001 Complaint number: RNA[protected] Thanks Saurabh Mathur

URGENT /IMMEDIATE / PRIORITY FAILURE TO RESOLVE MY ABOVE COMPLAINT TODAY WHICH IS OLD MORE THAN 40 DAYS WILL FORCE ME TO TAKE LG COMPANY IN CONSUMER COURT DATE & TIME COMPLAINT LODGED-26/05/2015 AT 8.13AM NO . OF DAYS EXPIRED SINCE COMPLAINT LODGED --- MOORE THAN 6 DAYS TYPE OF COMPLAINT------ NEW COMPLAINT LODGED SAME AS OLD COMPLAINT MADE IN APRIL 2015 WAS WRONGLY CLOSED AS THE PROBLEM WAS NOT PROPERLY DIAOGONISED BY TECHNICIAN & WRONG REPAIR SERVICE PROVIDED IN OLD COMPLAINT DAMAGES OCCURED DUE TO DEFECIENCY IN SERVICE--RS 27000 RESPONSE BY SERVICE CENTRE PEOPLE---- NO ONE PICKS UP THE PHONE CALLS. .CALL BACK .FOLLOWING NO. TRIED BUT UNSUCCESSFUL MR. PRASHANT PATIL----[protected] TECHNICIAN----[protected] SERVICE CENTRE[protected] / 28352882 /[protected]

Dear Sir / Madam, Please refer to the following emails on the subject (Copy pasted below): Cdr Vishwadeepak Singh’s emails dated 16th April, 21st April, 28th April, 21st May and 23rd May 2015. LG Electronics email dated 20th April 2015. Maharashtra State Consumer Helpline emails dated 21st April, 28th April and 23rd May 2015. In addition, Cdr. Vishwadeepak Singh had telephonic conversation with representatives of LG Electronics, wherein they promised to pay adequate compensation, as follows: Conversation with Ms. Dipali Chavan, of LG Electronics, on 16th April 2015. Conversation with a lady from Headoffice of LG Electronics, on 22nd April 2015. Conversation with Mr. Prashant Patil of LG Electronics, on 23rd April 2015. Please note that despite clear communication to LG Electronics and initial assurances by them, LG Electronics representatives have not been responding to my communications or to the communications sent by Maharashtra State Consumer Helpline post 23rd April 2015. It is requested that the matter be given due weightage and necessary steps be taken forthwith to resolve this matter earliest which has been pending since January 2015. Regards, Commander Vishwadeepak Singh [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Sat, May 23, 2015 at 12:55 PM Subject: FW: Long pending Service complaint To: mah.[protected]@gmail.com Cc: vishal.[protected]@lgepartner.com, PRASHANT PATIL, dipali.[protected]@lgepartner.com Dear Sir / Madam, It is stated with regret that LG Electronics people have become totally unresponsive on the matter. They have chosen to ignore the warranty offered by them and have "adopted a couldn't care less attitude''. It is requested that the matter may be escalated so that LG Electronics honors its commitment. Regards, Cdr. Vishwadeepak Singh On Thu, May 21, 2015 at 12:49 PM, Vishwa Deepak Singh wrote: Dear Sir / Madam, Further to my email of 21th April, I was given a call by your Head office, wherein a lady advised me to talk to Mr. Prashant Patil of LG Electronics, who would amicably do a settlement. I spoke with Mr. Prashant Patil subsequently who assured me that I would be given best compensation and he would get approval from the Head office for it soon. It has been almost a month since that time and no further communication has been received from Ms. Deepali Chavan / Mr. Prashant Patil / Head Office. Please note that it is going to be almost 04 months since the complaint was lodged with LG Electronics and my LG TV has not been serviced or compensation paid as the TV was in warranty. Request you to take immediate action on it under intimation to me. Regards, Commander Vishwadeepak Singh On Tue, Apr 21, 2015 at 11:53 AM, Vishwa Deepak Singh wrote: Dear Ms. Deepali Chavan, Reference your email of 20 Apr 2015, it is requested that the following facts be considered while deciding on a Compensation amount: 1. My LG TV was in perfect working condition when entered into extended warranty contract. 2. LG Technician opined that a component needed replacement, which it was learnt that LG Electronics had stopped manufacturing. 3. The refund amount of Rs. 16, 450/- is very less. 4. I would have to invest twice the refund amount to buy a similar LG product (mandatory) which is not logical. Kindly review your offer in the light of above mentioned facts. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. On Mon, Apr 20, 2015 at 4:34 PM, dipali.chavhan wrote: Respcted sir As per your Invoice Unit has been purchased in 20/12/2009 and unit has completed more than 5yrs . And you have taken AMC no NG022822 from 30/10/2013 – 29/10/2015. Amount mentioned on bill is 47000/- Rs. Unit has completed 63 month. As per company policy Depreciation is 85% and Refund is 15% (without AMC ). As per company policy Depreciation is 65% and Refund is 35% (under AMC). As your unit is under AMC so Refund amout is 16450/- Rs. But the amount is non-refundable it can be redeem by buying LG product. With Regards Deepali Chavan From: Vishwa Deepak Singh [mailto:vishwadeepak.[protected]@gmail.com] Sent: 16 April 2015 19:37 To: dipali.[protected]@lge.com; sachin.[protected]@lge.com Subject: Long pending Service complaint Dear Ms. Dipali Chavhan, Reference your telephonic call from Mr. Ravi’s mobile where in you made an offer to provide some compensation. As insisted by you that you need an email from me to reply via email, I am summarizing the complaint below: I had purchased a LG TV model LG LCD 42LG80FR. The Vijay Sales outlet had given a purchase receipt in the name of my wife Jyotsna Singh for an amount of Rs. 47, 000/- (Rupees Forty Seven Thousand only). Presently the TV is covered under a service warranty taken in Oct 2013 for a period of 2 years. The TV had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement. Two weeks later a faulty component was delivered by LG Electronics. The LG technician Mr. Mahesh inspected and told that it was faulty and asked company to take it back. Since February 2015 I have been following up with customer care and service technician repeatedly but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile – [protected]. Fact is that LG Electronics personnel have wasted more than 2 months with no results. Please resolve this ASAP. Kindly explain me how you arrive at the compensation amount by calculating depreciation as you had stated during your telephonic conversation with me. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Tue, Apr 28, 2015 at 10:27 AM Subject: Re: Consumer Complaint against LG Electronics ( Long pending service complaint) To: Maharashtra consumer helpline Cc: dipali.[protected]@lgepartner.com, vishal.[protected]@lgepartner.com, prashantj.[protected]@lge.com Dear Sir / Madam, It is stated with deep regret that LG Electronics people are not doing anything on the matter. I was called by some representative from LGE Head office on 22 April, who advised me to talk to Mr. Prashant Patil. Subsequently, Mr. Prashant Patil made verbal assurances and promised to do an amicable compensation. However, post that nothing has moved and LGE people are back at passing time. It is requested yet again, that immediate action be taken as it is going to be 3 months of no service despite warranty. Regards, Cdr. Vishwadeepak Singh On Tue, Apr 21, 2015 at 12:59 PM, Maharashtra consumer helpline wrote: Please note that CGSI has been appointed to organize and implement Consumer Helpline for the State of Maharashtra by dept. of Consumer Affairs Govt. of Maharashtra and Govt. of India. We request you to kindly look into this complaint and reach an amicable solution at the earliest. Maharashtra State Consumer Helpline CGSI [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Tue, Apr 21, 2015 at 12:04 PM Subject: Re: Consumer Complaint against LG Electronics ( Long pending service complaint) To: Maharashtra consumer helpline Dear Sir / Madam, I have been following up for servicing of my 42 inches LCD LG TV with LG Electronics for more than 2 months now. The TV is covered in warranty but LG Electronics has stopped manufacturing its components. LG Electronics is offering me a token refund amount which is very less. Please look into this matter at your earliest convenience. I am pasting below my correspondence with LG Electronics. Best regards, Commander Vishwadeepak Singh [protected] Forwarded message[protected] From: Vishwa Deepak Singh Date: Tue, Apr 21, 2015 at 11:53 AM Subject: Re: FW: Long pending Service complaint To: "dipali.chavhan" Cc: vishal.[protected]@lgepartner.com, PRASHANT PATIL Dear Ms. Deepali Chavan, Reference your email of 20 Apr 2015, it is requested that the following facts be considered while deciding on a Compensation amount: 1. My LG TV was in perfect working condition when entered into extended warranty contract. 2. LG Technician opined that a component needed replacement, which it was learnt that LG Electronics had stopped manufacturing. 3. The refund amount of Rs. 16, 450/- is very less. 4. I would have to invest twice the refund amount to buy a similar LG product (mandatory) which is not logical. Kindly review your offer in the light of above mentioned facts. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. On Mon, Apr 20, 2015 at 4:34 PM, dipali.chavhan wrote: Respcted sir As per your Invoice Unit has been purchased in 20/12/2009 and unit has completed more than 5yrs . And you have taken AMC no NG022822 from 30/10/2013 – 29/10/2015. Amount mentioned on bill is 47000/- Rs. Unit has completed 63 month. As per company policy Depreciation is 85% and Refund is 15% (without AMC ). As per company policy Depreciation is 65% and Refund is 35% (under AMC). As your unit is under AMC so Refund amout is 16450/- Rs. But the amount is non-refundable it can be redeem by buying LG product. With Regards Deepali Chavan From: Vishwa Deepak Singh [mailto:vishwadeepak.[protected]@gmail.com] Sent: 16 April 2015 19:37 To: dipali.[protected]@lge.com; sachin.[protected]@lge.com Subject: Long pending Service complaint Dear Ms. Dipali Chavhan, Reference your telephonic call from Mr. Ravi’s mobile where in you made an offer to provide some compensation. As insisted by you that you need an email from me to reply via email, I am summarizing the complaint below: I had purchased a LG TV model LG LCD 42LG80FR. The Vijay Sales outlet had given a purchase receipt in the name of my wife Jyotsna Singh for an amount of Rs. 47, 000/- (Rupees Forty Seven Thousand only). Presently the TV is covered under a service warranty taken in Oct 2013 for a period of 2 years. The TV had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement. Two weeks later a faulty component was delivered by LG Electronics. The LG technician Mr. Mahesh inspected and told that it was faulty and asked company to take it back. Since February 2015 I have been following up with customer care and service technician repeatedly but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile – [protected]. Fact is that LG Electronics personnel have wasted more than 2 months with no results. Please resolve this ASAP. Kindly explain me how you arrive at the compensation amount by calculating depreciation as you had stated during your telephonic conversation with me. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected]. On Wed, Apr 15, 2015 at 10:51 AM, Maharashtra consumer helpline wrote: In the first place please write complaint letter to service provider preferably by register post. If the party does not respond to your letter within 15 days you may refer the matter to CGSI for further escalation. Our Toll Free No is[protected]. Please send us request email explaining in brief nature of your complaint. If you made any correspondence with opposite party forwarded to us. If not 1st make correspondence with the party and then having failed approach us. Maharashtra State Consumer Helpline CGSI. On Tue, Apr 14, 2015 at 1:55 PM, Vishwa Deepak Singh wrote: Dear Sir / Madam, My 42" LG TV is under comprehensive service warranty. It had stopped working in Jan 2015. I contacted LG customer care. Service technician visited and said that a component needed replacement . Two weeks later a faulty component was delivered. The LG technician told that it was faulty and asked company to take it back. Since February I have been following up with customer care and service technician but to no avail. Every time I am told a new excuse/ false promise but no results. The service people are just passing time. Last I was told that the company would provide replacement. Off late they are not taking calls. The names of LG service people are: Mr. Mahesh: Mobile - [protected]. Mr. Ravi : Mobile - [protected] Please resolve this ASAP. Regards, Cdr. Vishwa Deepak Singh [protected] / [protected].

Parts not available.. they said we ll exchange...made a draft of Rs 30866 given it on 20 may but no sign of TV as yet'. I would like to get my money back so that i can buy some other make...i have another TV which is working fine for last so many years.. My complaint no is RNA[protected] Kindly take action otherwise I 'll have to go to d consumer court

Dear Sir, 1. I have booked a Fridge Model D322 FF4 through CSD depot, Meerut Cantt on 15 May 2015. The payment of Rs 25099/- has been made to LG Elect through CSD, Mumbai. The order No is LS[protected] dated 15 May 2015. The due date of delivery as per order is before 22 May 15. However till date the delivery has not been made even after lapse of 15 days. 2. I have contacted to M/s Geetanjali Electronics through whom the delivery is to be done. They have no answer and info that it would take another 10 days more. Further, your customer care has also no answer and refused to take my complaint further. 3. May I request you to kindly deliver the fridge at the earliest or cancel my order and refund at the earliest. Regards Biswal

We have been a LG customer for 8 years now...We had LG AC and Washing Machine. But this time for the installation of our 2 nd AC, the Company authorised servicemen who came for installation were very rude and didnot even start the installation process when we asked them to put the outdoor unit of AC to the 3rd floor back wall. He said such is not possible and then he even left us there...We donot know his name. We have his number:- [protected]... AC model:- LSA5VF3 Sl no:- 7697, 4660 (Donot know if it helps..)

The grill section of my MWO has rusted. While the service engineer claimed that the rusting was minor, it increased significantly in a month or so. On re-lodging the complaint, I received a call from someone from your Noida office ([protected]) on May 14, stating that the grill cavity of my MWO has indeed gone bad and will be replaced, but that I will be charged for it. I pointed out to him that my MWO is under AMC and that I will not be liable to pay any charges. To this, he initially said that he will get another person on a call bridge to talk to me, then said that he will call back in 20 mins, which of course, he never did. I messaged him and called him but there was no response. Facing non-response from your end too, I called your area service manager Mr Nishant Batra at [protected]. Mr Batra told me that they had had a discussion and decided that my MWO rusting was normal. He further said that even if it is replaced now, it will rust again. I wanted to ask him - if we have a bath today, we will still need to have a bath again tomorrow. Does that mean that we stop bathing? Anyway, I appraised him of my experience and asked as to how something which was bad and was to have been replaced at a chargeable basis suddenly became good when I pointed out that the MWO was under AMC. Mr Batra resolutely refused to say anything. I messaged him requesting for his email ID so that I could mark him on my email communications. He refused to do that either Just what exactly is going on?

I submitted my LG Washing Machine for repair at Udaipur Service center. Its been 5 months, Still I havent received my Washing Machine back. I am calling them again and again and they are giving me the same answer that they are waiting for the cable to come. what kind of cable take 5 months to come. I even talked to higher authorities and still havent received any assurance or solution instead of those hollow promises.. Please look forward to this matter LG Customer Care center Classic ELectronics Udaipur Regards Anant BHanawat

My washing machine, make - Inverter Direct Drive 7 kg F1256QDP5 is in use since more than 2 years. It vibrates a lot during spin, I need to run to it to hold it tight at one place. I have tried balancing the machine - no result. Kindly suggest a solution.

Complaint no[protected]: for 47 inch television. Repeat motherboard failure in 2 years and cost escalation of 45% for the same motherboard part. Case closed arbitrarily without repair and no response from neither customer support over phone, email or from the escalation contact provided for Mumbai region ASM. The television is now lying faulty for the last 15 days [protected]@hotmail.com

Hi, I have purchased LG window AC 1.5 on 04/27/2015 from Croma (Noida). And now i am facing problem with it. I Called LG customer service they gave me request no RNA[protected]. Engineer came today and said they need to refill the gas. I don't understand its just one month and we are getting this type of issues (GAS LEAKAGE), I am very upset with this type of services . And now i want refund or replace my AC as soon as possible . Because its just one month and we have started facing this type of issues ... Gas leakage . I Hope you will do the need ful. My contact no :- [protected], [protected] Email Id- [protected]@yahoo.com Regards, Manju Jana

We have a 32" LG LCD TV purchased in 2009. recently i started facing some issue while viewing. the LG technician told us that the part (motherboard) is not available anywhere as TV is more than 5 years old. and they have told that buying a new one is the only option. TV model number: 32LG80FR