LG Electronics Complaints & Reviews

TW0 LWA5BP3AI ACS WERE ORDERED BY ME ON[protected] AT CROMA REGAL BUILDING NEW DELHI SHOP -PAYMENT MADE BY NEFT ON[protected]. CROMA HAD PROMISED FREE DELIVERY NEXT DAY. ON[protected] TWO DELIVERY PERSONS CAME TO DELIVER ACS-THEY TUMBLED THE ACS UP THE STAIRS VERY ROUGHLY.THESE TWO WERE NOT SUFFICIENT TO MAKE DELIVERY TO THE LOCATION WHERE ACS WERE TO BE FITTED WHICH HAD BEEN DISCLOSED TO CROMA WHO HAD ASSURED PROPER CREW WOULD DELIVER. THE TUMBLING MAY HAVE CAUSED DAMAGE TO ACS. THIS WAS INFORMED TO CROMA WHOSE REP TOOK PICTURES OF THE AC CARTONS ON NEXT DAY.THESE PICTURES WOULD NOT REVEAL INTERNAL DAMAGE.I HAD TO ARRANGE TO TAKE ACS TO FITTING POINT. I INFORMED CROMA OF THIS AND ASKED WHAT IS TO BE DONE FURTHER TO CHECK THE ACS AND TO INSTALL THEM. THERE IS NO RESPONSE FROM CROMA. ACS ARE NEEDED FOR MY DAUGHTER WHO IS RECOVERING FROM SEVERE INJURIES FROM HIT AND RUN ACCIDENT. WHAT MUST I DO TO HAVE THE ACS FITTED? THERE IS SEVERE HEAT WAVE HERE. SHOULD I GET ACS FITTED BY NON CROMA AND NON CROMA PERSON? WHAT IF ACS HAVE BEEN DAMAGED DURING DELIVERY? WHAT ABOUT WARRANTY? PLEASE ASSIST URGENTLY. THANK YOU. ASHOK SARAN.FLAT NO.9, 40-42, JANPATH, NEW DELHI, 110001.

I'm a customer of LG for different producs. My servive request no RNA[protected] booked on 23/05/15 (Sat) at abt 10 am for the cooling problem of Refrigerator. But yet (26/05/15) nobody turn up after calling several times to cust care. At the !st day I do rcv a msg frm lg abt the srv engr details (Mr Narendra Kumar - [protected]).After calling him he said tht he won't come as he is leave and gave me the no of his supervisor Mr Vikas - [protected] but mr vikas didn't pick his ph. Again contacting Narender he told to wait till 3 pm on sat but as nobody called up i again called CC and they told me tht engr will call within 24 hrs. Again on Sunday when I called CC they told me tht srv rqst has been CANCELLED due to the ambiguity of my service area/ land mark which i gave as India Gate/Kastuba Gandhi Marg. He too told me that actually the India Gate locality cannot be traced in lg system and suggest me to give another mark as there may me more than one India Gate (Hahahaha) and suggest me to do some cleaning of fridge so tht it will work. At 8pm again i called CC and he told tht my srv no is still ACTIVE and the srv engr will call within 24 HRS. Till yestday(25/05) night nobody called meup...i don't know which type of watch LG is refering for 24Hrs for calling the customer. Wht is the policy/penalty of LG if they won't attend within 24hrs? Pls look into this matter urgently...how cud a renowned company like LG cud harrash the customer like this as they must be knowing this is the summer season and its abt 45deg in Delhi... Regards Sudidhi Das ([protected]) All the calls above to CC [protected] is called from the no [protected]

My Compliant No is RNA[protected], was booked on dated 24th May 15. Service engineer came at around 5 p.m., by he said timer not works, its time to replace new one and at that moment we doesn't have . He was committed to come tomorrow or any one else date 25th May 2015. But one one come or call. when i call customer care to take number of service supervisor he not picked my calls. i call him several times also, drop messages.number - [protected] / [protected]. Now kindly, tell me LG is given this kind of services who services managers are not pickup calls. If iam not wrong LG is one of the fine tune electronics company. As we have all products of LG in my home. We are LG customer since 1997 as that time LG TV was coming in the name of JOYMAX... Kindly support... waiting for ur reply Manvinder Singh [protected]

I have placed a repair request of my washing machine on 23rd May(RNA[protected] is given to APPOLO SYSTEMS [protected]).it is quite disgusting to inform that the telephone no shared by your Customercare is not functioning.when I tried to contact the reply was the no is temporarily disconnected.Lg should at least keep the correct functioning number of your authorised service partner.More disappointing fact is that your executive is groping in the darkness to resolve this issue when I reported this. You speaks high of your Customercare in reality a hollow promise. Pl understand the embrassment of a customer and pain on not resolving his problem appropriately. Stop pseudo commitments and provide genuine reasonable authentic service and find reputed service partners . Also inform the service charges that can be levied by these so called your esteemed service agents. Please look into the issue and give urgent instructions for undertaking repair.

SIR, I PURCHASED A SPLIT AC FROM ELECTRONICS CENTRE, BENACHITY, DURGAPUR, WEST BENGAL, PIN 713213, PH NO[protected], 2585828, I WAS INTERESTER IN BLUE STAR OR HITACHI, BUT THEY FORCED ME TO PURCHASE LG SPLIT AC AS THEY TOLD ME THAT " I[censored] PURCHASE A LG AC IT WILL BE INSTALLED TODAY ITSELF BUT I[censored] PURCHASE ANY OTHER AC IT WILL TAKE TO INSTALL TWO DAYS AS THERE ARE NO PERSON TO INSTALL THAT AC." I AGREED AND WAITTING FROM 1400 HRS. IT IS ALREADY PAST 2145 HRS AND THEY ARE NOT ATTENDING MY CALL ALSO. U ARE REQUESTED TO TAKE NECESSARY ACTION AND I WOULD LIKE TO GIVE IT BACK AS IT IS NOT MY CHOOSE PRODUCT

I have refrigerator of LG and bought some 5 yr back. I raised a complaint some 10 days back that the cooling in my refrigerator is not to the mark then people visited and they took over 1500 rs and got the gas filled and clean. later after 2 days the compressor started noising a bit I again raised my concern to LG customer care they came and now said that the compressor is not working properly and now you have to pay 4000 Rs more, I said while doing the previous service some 3 to 4 days back did you guys not check whether the compressor after filling the gas is picking up or not ? they were just not bothered to have a look still they told that next day i.e 21st May the concerned engineer will come and he will change the compressor then later of 21st I received a call that the engineer may not able to make it coz they are busy so they will make apperance on 23rd May morning, now since morning no one has visited and no one is picking up the call. The guy whose name and number has come from LG with my complaint number over sms has picked up the phone and saidhe will check and call back but it is now 4 hours he is not picking up. One manager named satish Pandey - phone no - [protected] is just not picking my call at all those he was supposed to help me coz he was the one appointed by LG over a concall with customer care executive is just not bothered to help. What a service now LG is promising and delivering is something not digestible. I am going to post on mouth shut also and to social media also Regards Aman [protected]

I made a complain on[protected]RNA[protected] regarding my Refrigerator which suddenly stop freezing the technician came on 04-05-15 and he made a replacement and collected his Service charge and then went and again from the same day the Refrigerator stops freezing, Make a complain again (RNA[protected] again the technician came and made some replacement this goes on more than 4 times and every time i got a complain Number and also made so many reminders through Customer care but the Problem is still the same its been more than 20 days i am with this problem . ASM of that area Ms Payal Dont take problems seriously and always made some false promises ..Please try to resolve this one as soon as possible so that i can Come out from this problem ... Vineet Singh [protected]

I had purchased an LG 1.5 T split AC and today two technicians came to install it. The leader was a fellow by the name of Rizwan. Right from the beginning, the fellow was rude and ill behaved. After fixing the metal plate for the inside unit, he walked outside in the garden asking his junior to carry on the work. He was chewing tobacco (which I believe is banned!) and spitting around in the garden, and when I asked him not to spit in the garden, he was infuriated. He barged inside and asked his junior quickly finish the job because he did not want to stay here. Later, I asked him to show the two supporting plates for the outdoor unit and he just did not bother. He went on and on with phone calls with some Mr Jain about a complaint in Defence Colony, and some where else, speaking to other clients. Exasperated, I reminded him that he was on call at my site and he has to give priority to this job. He responded most rudely that I should be aware that he was busy!! And that he is not anyone's employee. At that point, I asked him to pack up because this man does not know the ABC of client servicing. The bigger question arises is that is LG committing a fraud on its customers by outsourcing such jobs to people, possibly the lowest tender, who are basically goons. They have no control on such staff. I am sending this complaint to LG corporate office in India, in Korea and also spreading it on the social media. Not only this, the LG customer care number which I had called to make a complaint further directed me to the CCO as well as the so-called technicians office. I was given two cell phone numbers - [protected] and [protected]. I got no response on either. The first number I was told is of the customer care officer (CCO), some woman called Anju. This number was switched off. I got no response on the second number. I am giving you exactly 48 hours to respond before I escalate the issue.

I PURCHASED NEW LG AC FROM LOCAL DEALER ON MAY 11 2015, WHEN DEALER SENT MECHANIC CAME TO INSTALL AT MY HOUSE ON MAY 20, 2015 HE FOUND ON OPENING OF SEALED CO BOX THAT FRONT GRILL OF AC IS BROKEN ONE WHEN I CONTACTED CO OFFICERS THEY SAYS THAT IT CAN NOT REPLACE IT.

I had purchased LG Optimus L9 in Year 2013 and working fine till a month back when LG pushed a new android version to my mobile. I generally do not update or upgrade unknown softwares but seeing the software upgrade for android from LG, I downloaded it. In the process of installation, the new android software threw an error and hung. I tried to restart my mobile but it got stuck in booting process. I went to Customer care and they told the new version of software was not compatible with my Hardware. Question why did LG push the new android version if the new software was not compatible with LG optimus L9? After much of frustration I agreed to get my mobile serviced in LG customer care, KH Road, Bangalore on 12th May 2015. The motherboard was replaced for Rs 4635. Service Details: Service Tax Regn. No: AAACL1745QST003 TIN No: [protected] TCR No: PBANKH/5430 After a day I noticed the volume of my ear speaker has subdued alot after servicing. Today again, I went to the customer care to show my mobile, after checking my mobile they told that ear phone speaker needs to be replaced? Question- How come my earphone speaker has now problem after servicing? After reaching home, my mobile is getting shutdown in every 5 mins after they have checked? What the ? I really despise LG mobiles? I am writing this complaint and request every online person who comes across my complaint to "NEVER BUY ANY LG PRODUCT, They are cheaters, rob the people of their money and running a scam through service center- Pay some extra money and buy Apple or samsung atleast they do not cheat". I being IT Product Manager of a Software company and will make sure none of products my company purchases are either directly or indirectly manufactured by LG. LG, Thank you so much for being a pain in my Head. Thanks, Gautam malik [protected]/ [protected]

My t.v display problem. And my complain no. is RNA[protected] and second complain no. is RNA[protected]. My complain does not solve till now. And when we call lg officer they not pick up the phone and when they pick up the phone not good response. And i am paid the amount.

I have purchased a 1.5 ton LG split AC from Great Eastern Trading co. Dum Dum Nagerbazar. Kolkata700074. 0n 8th May, 20015. Till date I did not get any demonostration on the product. I contact toll free number of LG customer care[protected]. But did not get any positive response and required action.

I am writing 4th email regarding the complaint of my microwave oven and waiting for reply from customer care for the same. Local LG person (Veena Kamath [protected]) is saying an electronic part of my microwave is discontinued so they can't help. I tried calling customer care (Mr Irfan) who is not ready to listen to the problem...just said talk to Veena Kamath...Am i suppose to discard and buy a new microwave just for a small electronic part? Pathetic service by LG.

Dear Customer, Your Complain RNA[protected] is in process(Reason : Gas Charging.).For any support, call on [protected] Service executive has done a great job... but when i ask for bill.. no bill was there.. he ask to pay me Rs.2800 i dont know how... i ask tell the cost... he said 1300 for freezer and 1200 for gas filling... i speak to his senior in phone he also tell the same... but when i told that i have recording that i have to pay Rs.2300 then he started panic... he say its service charge... then he except that 1300 for freezer, 618 for gas with tax and 300 service charge... total comes 2218... Then i told that bring bill tomorrow and then i will pay Rs.2218 to executive... It is very dissapointed that after service lg team who visit ... they charge there own price coating... they dont show the rate list of product... Definitely i will complain in consumer court regarding this matter... Regards Akshay

It was a bad day we went to viveks sale in chennai on 14 th April, We booked LG split AC mosquito away for 43 K after the confirmation of Mr.Sendhil AGM ( cell no :[protected]) sales who were there with a promise to deliver within 4 days inspite of repeated reminders to both Viveks & LG they sent us pillar to post till end of May pointing each other fingers and LG AGM was the worst after 2 days he never responded to the calls though he was the one who promised. We have given up as viveks also were not in a position to help as LG apparently sent them also into a tizzy . The installation was done by a local guy arranged by Viveks very poorly done which posed threat to our lives as the out door stand started rattling we had to beg them to come and fix the bushes to arrest the rattling . God Saved us .

I purchased LG Topload Washing Machine three months back and since then it's troubling me. Technician visited my home 5 times, out of which 3 times they changed different big parts of machine. It's still troubling, now when I called their ASM Prashant Vara, he said no problem in our product and nothing can be done now. Worst after sales service from LG and ridiculous people who treat customers as beggars.

Google Nexus 5 AKA LG D821 was bought on 18.8.2014 from Delhi. It went blank all of sudden on 19.5.2015 just after 9 months of purchase. The handset was shown to Service Centre at Patparganj Industrial Area, Delhi. The Centre Manager, Mr.Anuj Gupta, was not willing to accept the technical fault in the phone. Instead he started an argument and misbehaved. After the initial arguments, just to prove his point he mischievously and deliberately projected the fault in the mother board and stated that it is due to water. He gave an estimated of around Rs.12, 000/- though it is under Warranty. The phone went dead on 19.5.2015 and after a couple of hours it started working. Now, the Manager of the above Centre has entered the visit in the system. He confidently stated that now no one of any other service centre can over rule this reason across the country and I would be turned away just on the basis of computer record and without checking the handset. He was challenging on this point and guided me even to Corporate Office in Greater Noida. He drew a route sketch and asked me to go there and face consequences of his action.

I bought a LG Microwave Modal MC2881SUS (Rs 14800/-) on 30-Dec-2014. On my very first use in convection mode it stopped after 10 min showing error "E-02". I raised a complaint to customer care on same day (Complaint No. RNA[protected] After 6 days service engineer visited and told me that its thermostat is faulty and need to be replaced. Since it was a new product I better opted to get it changed with another one from the shop. I got a new microwave from the shop, another piece same modal. After 4 months o[censored]se I got the same problem again. Showing error "E-02". I raised a complaint on[protected]. Complaint No. RNA[protected]. On[protected] service engineer visited & told me that it thermostat & PCB are faulty and need to be replaced. He also placed an order for the mentioned part on same day. Now 22 days have passed and when I called the service center I came to know that this product has been discontinued & its parts are no longer available. I called the regional manager of LG (in Varanasi) but I could not get a proper reply.

I purchased a LED TV model 32LB550A on 23.10.2014 from SARAVANA Electronics &Home Appliances, Pondicherry and bearing extended warranty card number FPD[protected]. The TV was not working from 10.5.2015 and a compliant was registered with phone number[protected] on 11.5.2015. The very next day i.e., 12.5.2015 a SMS received from the LG customer care saying that the work done is satisfactory or not ? if yes press 1 or not 2 . But the thing is, nobody has come and repair that. But it is pathetic to receive the SMS like that. Is it the customer care or service of LG ?

We bought an LG LCD TV 65 inches less than a year back. Three months back, the screen showed big black spot and the service engineer came and checked it. He announced that the panel is faulty and needs replacement. The whole panel was replaced. Now in less than three months the TV again shows a black spot on some other place. The service engineer again announces that the LCD panel is faulty. If for such a costly invenstment, the same part has got spoilt twice in one year, what is the guarantee that the panel will not get spoilt again in 2 months? Once the TV is out of warranty, no replacement no part change would be possible. So I requested the officials that I need a TV replacement or atleast free extended warranty for the part/product. But after 5 days of complain also, there is no action. I have contacted Gayatri the area officer, Mr Mallick the ASM, Mr Swamy another official. But not a single satisfactory answer. For a product of 4 lakh, the company is not ready to take responsibility of a faulty product. Name : Ashish Sarawagi Mobile : [protected] Location : Marathalli, Bangalore RNA No : RNA[protected]