LG Electronics Complaints & Reviews

I purchased LG Topload Washing Machine three months back and since then it's troubling me. Technician visited my home 5 times, out of which 3 times they changed different big parts of machine. It's still troubling, now when I called their ASM Prashant Vara, he said no problem in our product and nothing can be done now. Worst after sales service from LG and ridiculous people who treat customers as beggars.

Google Nexus 5 AKA LG D821 was bought on 18.8.2014 from Delhi. It went blank all of sudden on 19.5.2015 just after 9 months of purchase. The handset was shown to Service Centre at Patparganj Industrial Area, Delhi. The Centre Manager, Mr.Anuj Gupta, was not willing to accept the technical fault in the phone. Instead he started an argument and misbehaved. After the initial arguments, just to prove his point he mischievously and deliberately projected the fault in the mother board and stated that it is due to water. He gave an estimated of around Rs.12, 000/- though it is under Warranty. The phone went dead on 19.5.2015 and after a couple of hours it started working. Now, the Manager of the above Centre has entered the visit in the system. He confidently stated that now no one of any other service centre can over rule this reason across the country and I would be turned away just on the basis of computer record and without checking the handset. He was challenging on this point and guided me even to Corporate Office in Greater Noida. He drew a route sketch and asked me to go there and face consequences of his action.

I bought a LG Microwave Modal MC2881SUS (Rs 14800/-) on 30-Dec-2014. On my very first use in convection mode it stopped after 10 min showing error "E-02". I raised a complaint to customer care on same day (Complaint No. RNA[protected] After 6 days service engineer visited and told me that its thermostat is faulty and need to be replaced. Since it was a new product I better opted to get it changed with another one from the shop. I got a new microwave from the shop, another piece same modal. After 4 months o[censored]se I got the same problem again. Showing error "E-02". I raised a complaint on[protected]. Complaint No. RNA[protected]. On[protected] service engineer visited & told me that it thermostat & PCB are faulty and need to be replaced. He also placed an order for the mentioned part on same day. Now 22 days have passed and when I called the service center I came to know that this product has been discontinued & its parts are no longer available. I called the regional manager of LG (in Varanasi) but I could not get a proper reply.

I purchased a LED TV model 32LB550A on 23.10.2014 from SARAVANA Electronics &Home Appliances, Pondicherry and bearing extended warranty card number FPD[protected]. The TV was not working from 10.5.2015 and a compliant was registered with phone number[protected] on 11.5.2015. The very next day i.e., 12.5.2015 a SMS received from the LG customer care saying that the work done is satisfactory or not ? if yes press 1 or not 2 . But the thing is, nobody has come and repair that. But it is pathetic to receive the SMS like that. Is it the customer care or service of LG ?

We bought an LG LCD TV 65 inches less than a year back. Three months back, the screen showed big black spot and the service engineer came and checked it. He announced that the panel is faulty and needs replacement. The whole panel was replaced. Now in less than three months the TV again shows a black spot on some other place. The service engineer again announces that the LCD panel is faulty. If for such a costly invenstment, the same part has got spoilt twice in one year, what is the guarantee that the panel will not get spoilt again in 2 months? Once the TV is out of warranty, no replacement no part change would be possible. So I requested the officials that I need a TV replacement or atleast free extended warranty for the part/product. But after 5 days of complain also, there is no action. I have contacted Gayatri the area officer, Mr Mallick the ASM, Mr Swamy another official. But not a single satisfactory answer. For a product of 4 lakh, the company is not ready to take responsibility of a faulty product. Name : Ashish Sarawagi Mobile : [protected] Location : Marathalli, Bangalore RNA No : RNA[protected]

BEST SERVICE FROM LG I had requested for installation and demo for my newly bought LED TV on 17-05-15 morning and given registration no. RNA[protected]. It was also told that service engineer from Insight Kottayam will call and assist me in setting up the tv. Since nobody has contacted till 18-05-15 evening I had contacted again your customer care. I was assured that my request will be sent again and they will arrange a callback. On 19-05-15 morning also I had called LG CC and I was given telephone nos of the service centre at Kottayam, Kerala( Insight- [protected] & [protected]). I tried on both these nos several times and found switched off.Again I contacted the LG CC and after transferring calls between several departments and long wait I was again giver a no to contact [protected], claiming area service manager. I tried this no several times and again found this number is also not available. As I have arranged leave on 19-05-15 for this installation and demo I contacted LG CC again by 1pm. After transferring calls between different sections again I got a fake promise that they will arrange a call back and my request will be forwarded to head office. Till this time (4:15 pm) I haven’t got any calls or even a message from your service agent or LG. I never expected such a pathetic service by LG though it is a multinational company. Even local bands have better mechanism for customer service. I think it is a total waste service agent you have in Kottayam, Kerala (Insight). If this is the kind of service you are offering for installation, I can’t even imagine what will happen for a repair service in future.

Dear Consumer Support, I am very distress to say that I have purchased LG Split AC on dated 27th of Aug 2012 of which I am very disappointed. I have made a complaint of my split air conditioner on 2nd of May 2015 ref no, (RNA[protected] and it was told that it's a problem of compressor. Again complaint was made on 8th (RNA[protected]Technician Supervisor Rakesh ([protected]) told its problem of compressor, several people from LG (Tech) visited to my office and replaced the compressor thrice problem still remain no body having any solution, till today we are suffering that’s why I m sending this msg to you and this is my last try as I have just lost all my patience with LG. I shall be please if you take immediate attention on this matter. Thanks/Pawan [protected]

Dear Sir, I have purchased LG Tv on sept 2013 from Snehanjali Electronics, Dahanu Road Yesterday all of a sudden my TV stopped working. I called LG service engineer and he came for repair, He told me the display of the TV has gone and need to be replaced The cost will be Rs 16000 How can a Display of TV gets damaged within two years. It seems that they are not selling genuine products. A branded company's TV should not get damaged within two years. Regards Felix Lukose

Hi Team, I am an old customer with LG since 10 years almost.my mom bought a new fridge from LG as we trust the brand from mohanSingh Market From AB Electronics on 15Th May evening.Since then my experience is so bad with LG that this fridge is not able to evn Make ice in 24 Hours and its not cooling.I tried to get in touch with ur support staff BUT no response from your end.Model Number of the product is GL-D402JHSL.I want it to replaced as soon as possible with a brand new one.All because of you I am loosing my trust on LG.I bought it on the name of Saroj Mehta.And have even registered a complain on ur customer Service. I hope u will cooperate and will not loose yours customers Regards Gaurav Mehta [protected]

अदरणीय महोदय, माना भ्रष्टाचार सर्वव्यापी हो गया है, परन्तु कुछ प्रतिष्ठान अपनी उच्च कोटी की गुणवत्ता के उत्पादों एवं बिक्री के बाद उत्कृष्ट सेवा के लिए ही जाने जाते हैं । इन्ही मे से एक संस्थान आपका भी है । महोदय मैं लम्बे समय से आप के विभिन्न उत्पादों को प्रयोग करता हूँ तथा आपके बिक्री बाद सेवा केन्द्रों की सेवाएँ ली है और हमेशा संतुष्ट ही नहीं प्रसन्न हो कर लौटा हूँ, परन्तु पहली बार दिनांक[protected] को आप के बिक्री बाद सेवा केंद्र ( मोबाइल ), मीना बाज़ार, सिविल लाइन्स, इलाहाबाद, उत्तर प्रदेश, मे न केवल नुकसान उठाना पड़ा बल्कि अपमानित भी होना पड़ा । घटना का संक्षिप्त विवरण निम्न प्रकार है । 1. महोदय मैं आपके उक्त सेवा केंद्र पर दिनाँक[protected] को करीब 5:40 PM के आसपास अपने फोन LG-GT540 का साफ्ट-वेयर लोड कराने अपनी पत्नी के साथ गया था । 2. सेवा केंद्र मे उपस्थित व्यक्ति ने जिसने अपना नाम राणा बताया फोन उपडेट कर उपडेशन शुल्क Rs. 150/- भी ले लिया परन्तु कोई रसीद देने से इंकार कर दिया यहा तक की सादे कागज पर भी । 3. जब मैंने उस पर रसीद देने के लिए दबाव बनाना चाहा तो वो भड़क गए यहा तक कि एक महिला कि उपस्थिती का ख्याल किए बिना वो अश्लील भाषा का प्रयोग करते हुये अपनी सीट छोड़ कर ग्राहक गैलरी में मेरे पास आ गया और बल पूर्वक मेरे हाथ से मेरा मोबाइल छिन कर उसका मेमोरीकार्ड एवं सिम मेरी ओर उछाल दिया और मोबाइल, बैट्री तथा बैक कवर काउंटर के भीतर बैठे अपने दूसरे साथी को थमा दिया और कहने लगा रसीद चाहिए तो दो दिन बाद आना । वो लगातार उग्र भाव-भंगिमा (aggressive body language) के साथ अश्लील एवं अपमानित करने बाली भाषा का प्रयोग कर रहा था । इसी बीच उसके दूसरे साथी ने मेरे मोबाइल की बैट्री बादल दी । 4. अब मेरे पास तीन विकल्प थे 1) मै भी अपने चिर-परिचितों को बुलायूँ और फिर ... 2) पुलिस में शिकायत दर्ज़ करूँ 3) मैं बिना रसीद के अपना मोबाइल लूँ और आपके संज्ञान मेँ घटना लायूँ, इस विश्वास के साथ की आप मेरे लिए न सही अफ्ने व्यापारिक प्रतिष्ठा को बनाए रखने के लिए ही सही उचित एवं प्रभावी कार्यवाही अवश्य करेगें । महोदय एक सभ्रांत नागरिक होने के नाते मैने तीसरे विकल्प को चुना और आशा करता हूँ की आप तत्काल कोई प्रभावी कार्यवाही करेगे क्यूँ की हो सकता है मेरी जगह कोई दूसरा ग्राहक पत्नी के सामने हो रहे अपमान के बाद भी अपना मानसिक संतुलन बरकरार न रख सके । धन्यवाद । आपका श्याम सुंदर दास अग्रवाल, मोबाइल न०: [protected]

I am submitting this complaint after too much of patience. I purchased LG AC on 29th may 2014 from Chitra Electronics Gurgaon, and I am repenting my decision to buy it.This is the worst AC I have ever seen. I have three Samsung brand AC in my house but time I decided to buy LG AC It the fifth time I am having problem with this AC.in one year. 1)-.first time cooling was not there and water started leaking from AC vents service center people came and filter cleaning was done and drain pipe adjustment was adviced.but no body came to adjust it. 2)-Ac stopped working service center people were called said problem in stablizer replaced it and charged 1200 Rs .3)- NO cooling again service center people came did something and went back. 4)-Service centre people called for routine service and detected problem in temperature setting for which they said this remote is not for this AC and it has to be replaced but till now it has not been replaced. 5)- 4-5 days back again water started leaking from AC complaint lodged, one person came on Thursday said pipe adjustment is to be done for which we will come tomorrow and money will be charged, they came just now changed the pipe and charged 120 RS. Your company is taking it very casually because it is in warranty period and any problem is to dealt free of cost.cost. I am sure as soon warranty finishes your dealers will attend the problem quickly because you have given them the target to collect money by selling the items and they follow your instruction to make a fool of customer. I am not at all satisfied with this AC which is giving so much of problem in warranty period.SO it is my request to replace my AC before I serve you legal notice. I assure you that in future I will never buy LG PRODUCTS nor advice any one to buy these products, rather discourage them for the same.Waiting for a quick reply. ONE of the biggest shock to me which my daughter gave is that she bought LG WASHING MACHINE few days back without telling me to give me surprise and washed clothes in it before I came back from office

Dear Sir/Madam, I have purchased a 1.5 Ton split AC in 2011 at Jhunjhunu (Raj) from your local dealer.After the installation I called to him for replacement of AC because when we have start the AC then noise started in the AC .Dealer and your technical person visited but no solution provided by them.I have requested to him for replacement but he said no problem in machine some, we are identifying the problem.After that I am transferred from the Jhunjhunu.Next year I have also complaint to him but till date no solution provided by them (dealer & Co. side). So, you are requested to please look the matter on priority. We are the regular user of LG products, first time we are facing such type of problem in big brand. We hope the best support from your end. Regards, Roopendra Singh Meel Mob.[protected] *If you want other details I will sent you .

Hey, This is Roma. I am here to tell you some good things about LG. After 4 years lg has grown up and selling good quality refrigerator in india and uk market. Their customers are increasing day by day. But some people have always frustrated in india and put some poor things on any. So don’t go with poor. Avoid them. LG is largest company of india and always focus on good and better quality product. For more inquiry you can go through with this.

AFTER 4 YEARS IN USE THE REFRIGERATOR STOPPED COOLING ! AFTER REPEAT COMPLAINTS ALSO THEY WERE NOT ABLE TO REPAIR. LATER LG SERVICE PEOPLE SAID THEY NEED TO REPLACE IT !! "BUT THEY NEVER REPLACED". I REGISTERED THE COMPLAINT MANY TIMES ON THEIR CUSTOMER CARE NO, BUT THEY CLOSED EACH COMPLAINT WITH SOME USELESS EXCUSE, NOW THERE SERVICE CENTRE IS NOT RESPONDING TO MY CALLS. I FEEL REGRET TO CHOOSE LG PRODUCT.

Dear Sir, This is with reference to an incidence that I want to bring in your kind notice. I have been a loyal customer for LG, I have 2 LCD, 3 A/C and 1 refrigerator from LG (which stands for Life’s Good, which in my case means life’s bad). I assumed that LG product life should be for at least 10 years which is not the case now I know. One of my LCD Model # 32LG80FR purchased in February 2010 became faulty now and was not working. I have already taken AMC for the product which is valid till September 2015. I have made a complaint at LG customer center (Complaint # RNA[protected]for the same. Now, as per company it can’t be repaired or replaced. LG manager Mr. Sahil Chaudhary claims that company has stopped manufacturing the model of that LCD and therefore the parts can’t be replaced/repaired. They are offering us to buy a new 32 inch LCD worth some INR 30, 000/- and get a discount of 15% to 35%. I was speechless when I heard this, first I paid amount of AMC which assures you that your product will either be repaired or replaced but now the answer is to just receive 15% to 35% discount. Why would have I invested in AMC if this was the case. I have Paid amount of AMC and now is expected to buy a new LCD. As per AMC the product was 100% covered, in the sense that faulty part will either be repaired or replaced. Not sure from where this discount has come up? Really feel like completely distrustful. I feel cheated and above all disheartened with the way it has been handled. I have to make really 10 to 15 calls to follow up with LG executives, none of them even bother to call me and update me with the status. I had first made a complaint to the customer care, got a message that Engineer Shyam Sunder ([protected]) will attain the complaint however, he did not turn up, I have called him and he gave me other number of his TL saying that he don’t have my call to attend as per his daily schedule. Then I called up the TL and he gave me number of some other engineer. I followed up with this new person and in turn he also said that the complaint is not with me. I had to call up the TL again to request him for sending someone to check the error. Finally after so many follow ups the engineer visited our home and checked LCD. And as per him the fault is in the mother board which needs a replacement and for which he has taken all the details and said he will confirm for the same by tomorrow. He did not called up to tell me the status therefore I called up again tomorrow to follow up on the status in which he has confirmed that they can’t repair or replace the product as they don’t have product. He has connected my call to his TL Mr. Jeetender Jhangra who has also confirmed the same that they can’t do anything. I called up at LG customer care to understand the problem and want to speak to some senior to resolve my problem and they have provided mobile number of Mr. Manoj Chauhan (supervisor) who handles such complaints. I called up Mr. Chauhan and intern receives the same response and then he has connected to his Manager Mr. Sahil Chaudhary. My affection towards LG products seems to be very irrational act of mine. From consumers point of view this is against the policy of consumer protection in India. May I request you to assist or judge the situation from customer’s point of view who completely trusts LG product and commitment but has been shown downhearted. Please find attached scan of my Product Bill and AMC (Annual Maintenance contract) copy. Thanks & Regards Nitin Manchanda B 35, Omaxe Green Valley, Sector 42, Faridabad 121010 [protected]

HI, I've been in contact with the LG customer service team, but they are not able to replace the compressor of my refrigerator, model no. GR-642BEPF. Every time a service request is created for this issue, I am told that they have ordered the compressor and it will come soon. But yet this has not happened.Need assistance from higher level to solve this issue. Regards, Js Sodhi [protected]

DEAR SIR / MADEM; MY SPLIT AC NOT WORKING CONDITION SO I AM MAIL IN SERVICE CENTER SULAKE CENTER. AUTHERIC PERSON CONTECT ME CELL NO [protected], [protected] THAT PERSON COME AND MY HOME CHECK FALT AND INDOR AND OUTDOR AC UNIT REINSTAL TO PACKING UNIT THAT PERSON SHOP ONE WEEK BACK INSTAL AC THAT ONE NIGHT WORKING CONTION NEXT DAY NOT WORKING. NEXT DAY I TOLD THAT PERSON COME MY HOME COMPERSOR SHORTAGE IN ME. SO I PAY MANY RS. 5650.00 AC NOT WORKING CONDITION BUT I PAY MANY. THAT PERSON NO ACTION. THAT PERSON BILL NO, 1023 / 02.04.15 AND 1034 / 14.04.15 SHOP NAME : COOL CARE NEW NO. 8 ( OLD NO.22 ) IYAH MUDALI LANE, CHINTADRIPET, CHENNAI - 600 002 CELL NO ;[protected] [protected] SIR PLEASE TAKE MY ACTION AND MY ADD; R.SIVAKUMAR NO ; 5/1B AASINI NAGAR, I st STREET, THIRUMULLIVAYAL, CHENNAI - 600 062. MY CELL NO ; [protected] THANKING YOU R.SIVAKUMAR.

I purchased a new LG 65" LED TV from Ezone Pune on 26 January 2015. The TV was delivered in first week of Feb-2015. Within 15 days of operation a patch appeared on the right hand side of the screen. Initially I thought it was due to a fault in the cable TV service, however when the same patch appeared while surfing the net also I logged a complaint at ezone and on the LG website on 15 March 2015. A technician attended the complaint and confirmed the defect. I immediately called the customer care officer and asked him that I would like to have a replacement of the TV set and I would not accept a defective unit which failed within days of purchase. The officer told me that a request for replacement was sent to LG HO and that they would revert within one week. No one bothered to call me even after one week. When I called them I was told that the HO had approved the replacement but the TV was not in stock and they would revert within one week. Again no one called after one week. When I called again I was given a new phone number and told that my complaint would be handled by Mr Balaji ([protected]). Mr Balaji told me that the TV was available at Kolkata and would revert with the exact delivery date in two days. Again no one called and my called were also not answered. When I called from another number I was told that the TV in Kolkata was diverted to another customer and I was given one more number Mr Vinayak[protected] 73). He said that he would revert within one week but again no one called me. When I called again Mr Vinayak said the TV would not be replaced and HO had never approved any request for replacement. I don't know what is going on at LG and why a global company like LG treats its customers with such disrespect. It has been 60 days now that my complaint is open yet there is no response from LG. Can anyone reading this direct me to the Head of Customer Care as I don't think there is anyone else now who can do much to resolve my complaint. Regards, Atul Wable Cell: [protected]

Sir My refrigerator was not working properly since last 10 days It's cooling stop suddenly with the voice ssshhhhh...We complained it But no action has taken by your distributor in my region till now Distributor Name:-National Electronics near ZamaMasjid Kasganj (207123) Consumer add.:- Rajesh Kumar Varshney Bada Bazaar Sahawar Town, Kasganj (207245)

I Meena bhakta had lodged a complaint on 9 th may 2015 regarding not providing small part of LG refrigerator(tray) even after 1 week there is no response from the LG service centre, balmatta road, mangalore, dakshina kannada dist, karnataka state.consumer cannot expect such kind of service from a company like LG electronics.hoping to get a response immidietly.