LG Electronics Complaints & Reviews

My split AC model no. : lsa 5mr3t lg split ac is creating problem since 14/08/2014 and complain made as below. 1) RNA[protected]/08/2014 and LG service engineer visited and told that circuit board to be replace. Surprisingly instead of replacing i found that service engineer closed the complaint by own telling that ac is working. 2) After getting sms from LG that ac is working and complain closed i again register complain RNA[protected]/08/2014. Engineer visited and then replaced relay and capacitor instead of replacing circuit board. While testing it was found its not working same problem of AC tripping within 2 seconds he told they will send other expert service engineer to resolve the problem. 3) complain made again RNA[protected]/09/2014 as your service engineer not visited our site. 4) Complain made again RNA[protected]/2014 engineer visited and told gas to be top up. he came after 15 days for filling gas and problem didn't solved. 5) complain made again RNA[protected]/10/2014 he visited today 10/10/2014 and told circuit board to be replaced and it will take more time. He also told your voltage is high i.e. 235 VAC measured by multi-meter. I am having 2 more ac one of lg and other onida. If Voltage is the problem why other two ac are working properly. Lastly I contacted outsource and they repaired my AC in 2 days, Problem found in condenser leakage due to which gas was leaking within hours and was creating tripping problem I hate LG products from then onwards and telling all my friends to think twice thrice before procuring LG products. When i told service manager about this they told you had done yourself from outsource hence we cant do any thing. See how this people removed their hands without taking any action against service center even after wasting my more than 60 days. I am bussiness man and don't have much time to waste on consumer court for such issues. Regards A I Bhatkar

We have bought LG Washing machine from National radio electronics at kasargod and the machine is at the following address: T V Usha Kumari Anupam Quarters Kailaspuram Road-Udyagiri Kasargod- Phone:[protected]Mobile: [protected]) The System is now not working and after online complaint booking the staff hardly comes and verifies the product You are thus requested to Look into the matter and do the needful

I had purchased an LG convection microwave on 24.10.2008 from an exclusive LG dealer in Kolkata. The model no. of the machine is MC 7688DP. The machine has been under constant AMC since expiry of the guarantee period. The present AMC is supposed to expire on 14.03.2015.Recently I had booked a service call(RNA[protected] as the timer knob is giving trouble. The service engineer on call informed that the spare is not readily available. After that I was called from your office and assured prompt service. However even after the lapse of more than a week I am yet to receive either any service or a courtesy reply. So Life's not good for me as you promise.

Had asked for service guy to have a look at microwave LG Model No MB 344AA, service guy says the model is outdated and the spare parts are not available have to exchange the microwave and collects 280 rupees as service charge without doing anything and does not even give the bill/ receipt .

Sir, I have purchased an LG 42 inch LED TV (Model no 42LB5610) on 31 Dec 2014. It has been four days and innumerable phone calls to the LG customer care centre but, no one has till date visited my house to install the TV. Following requests/ complaints have already registered but no action has been taken till date. (a)RNA[protected] Dated 31 Dec 2014. (b)RNA[protected] Dated 02 Jan 2015. Please help. My mobile no [protected]. Address-253/B. PO: CME Dapodi. Pune. Maharashtra.PIN 411031. Yours Sincerely Sonu Sharma.

Dear Sir, My self Sahir Patel i am from India ( Ahmadabad). since 6 month back i have bought LG- G-pro light in ( Golden color ) since that time i am suffering a lot of issue in my handset even many times i have visited to LG customer care but they people couldn't soul the issue. Now i am least bothered and finally planing to go to consumer court and explain everything what i faced. Before go there i am writing you last time this mail and hoping my problem would be resolve. Sir as i am also Sr. Manager level person in corporate world and i am belong to service industries only, so expecting good and quality of services from you guys. If i will not get satisfied with this response then i will change my home consumer product also, I am having LG LED, Freeze, And washing machine also. I feel like i have lost my 18000/- INR after seen the logo of LG treatable brand. never suggest to anyone For more information please call me on [protected] Thanks & Regards!

J.M.D.R. Kumarasiri, No.10/94, Kurunegala Road, Minuwangoda, Sri Lanka. [protected] The Sales Manager / Service Manager LG Electronics – Head Quarters, Korea. Dear Sir, Complaint about refusing / neglecting to provide service information for LG TV – Abans LG Service Centre, Kurana, Sri Lanka I am a Sri Lankan proud LG TV user since year 2000. I used LG 29 inch CRT TV (Model Number CT – 29K30EN and Serial Number 103KT00115) for 14 years. It was a superb TV. Due to the trust built about LG products recently I bought a new LG LED 32 inch TV. Last week my LG 29 inch previous TV broke down and needed to replace the Ply back Transformer. The part number pasted on it was erased when the TV was opened. Today we went to Abans LG service centre at Kurana, Sri Lanka for get repaired it or to get the part number of the Ply Back Transformer. But unfortunately the person who worked their told us that the company can’t repair it and he refused to tell us the part number at least. We tried to repair the TV for donating for a poor family which can’t afford for a TV. We are very sorry for ill-treating and neglecting of Abans LG Service Centre and they have no right to disappoint and neglecting a LG customer. But I strongly believe that it is not the concept of your company. That’s why I send this mail to you. I am a Personal Capacity Development Training Consultant in Sri Lanka and I speak to at least 5, 000 people here per a month, in my Training Programmes. I wish to tell you that Word of Mouth is most powerful than Advertising. I kindly requesting you to send me the part number of the Ply Back Transformer of LG 29 inch CRT TV -Model Number CT – 29K30EN. I will be able to purchase it from the open market here or through e-market. Awaiting your quick response. Thank You. J.M.D.R. Kumarasiri. Tel: +[protected] E-mail: [protected]@gmail.com Copy: Head Office, Abans Service, Sri Lanka. ([protected]@abanservice.lk)

I have a serious issue with my cell that even when i dont remove the sim card from the cell phone it shows the error that sim card has been removed and the phone get restart immediately. I purchased the cell from Vijay Sales, Bhiwandi in 2013 and is out of warranty period. Yet I want it to get solved. How it shows such error even when not disturbed. After several retsrts the phone detects the sim and start to find network properly. Either I need to remove the sim card once and then insert it again to the respective place. Please help

My LG refrigerator gone faulty, I have booked complaint with LG customer care No during Oct 2014. Service engg. attend the complaint and said compressor gone faulty and has to replace. If you replace it through LG service centre it takes more money and i have to repair it, and I can repair it personally with same material with less amount. Being service engg of LG I agree and allow him to repair. After repair the freeze will not work for few days also and now he is ignoring my phone also. In this matter LG centre is also not co-operating me. It means that they all are cheating the customer. I hope from his complaint I get any help from LG. U.W.KAWALKAR

I have purchased a LG microwave oven model MC 8040NSR on 2/4/2011. On 3/3/2013 i entered an AMC with your company (book let no:MH025792). Last week we observed that it is not rotating properly and gave a complaint ( RNA[protected]. Now they closed the complaint stating that "discontinued part"..It is very sad to hear from a reputed company that within 3 1/2 years of purchase and also product under AMC, parts are not available.. I contacted Mr. Ganapathi(mobile:[protected]), and he told me that as per company policy they will refund 55% of purchase value. If this is the case, why customer has to enter AMC or LG is allowing to enter AMC. Within 3 1/2 years of purchase and since i bought a well branded product from you, i am loosing 45% in addition to the AMC amount of Rs. 2608/-and tax amount 1373/-. Hence I request that since the product is under AMC, company has to replace with a new equivalent model. VARGHESE.C.S.

Respected sir/ Madam I am a regular consumer of the LG product. But this time I had purchased a double door refrigerator and found that the lamination coated on the doors are peeling off. The product which is hardly a year old looks like many year old and gives a shabby look. Secondly there is ice formation in the lower case of the refrigerator. The engineer could not understand why there is ICE FORMATION. but immediately suggested that we should not use those place where there is ice formation. On 29.12.2014 at about 16:00 hrs I received a call from Mr. Raj ( tel No. [protected]) who told that peeling off the lamination is routine and we cannot do anything. He also promised to send another engineer to check the ice formation. Till date another engineer visited to solve the problem. It appears that it is the policy of the company to wait for the warranty period to be over which is in the January 2015. So that the company can charge a customer towards visiting charges and make profit. Can I expect a fair deal??????? Omprakash Dhoot

Hello sir/madam, This complaint is in regard for my LG Nexus 5 that I bought on December 12, 2013. You see, I had received the lollipop update few weeks back and after the subsequent 5.0.1 update, I noticed anomalies in my phone functionality. It was switching off on its own. I tried deleting the cache memory and things worked fine for sometime but then on December 24, 2014 at around 2pm it switched off again automatically and did not restart even after numerous attempts. I let it be for some time and then tried again but still the same. I then kept my phone on charge, it only flashed the Google screen but it did not restart even after sufficient charging. Since Christmas was a holiday I went to the LG service centre, the one near Thermax chowk, Sambhaji Nagar, Pune on December 26, 2014. They took my phone and said that the engineer will call me. The said engineer, Mr. Arshad called me eventually and informed that the motherboard has to be replaced and since my phone was not on warranty anymore it will cost me around Rs 12, 600. I researched the net and was shocked to learn that this was an issue with the 5.0.1 update. I called Mr. Arshad back and said that since this problem with my phone was because of the faulty update why should I pay the money. He said that it does not matter and the money had to be paid by me. I asked if there was any alternative he said that replacing the motherboard was the only way. I even asked him could he please consider my phone in warranty as it was only 14 days since my warranty had expired. He said to take this matter to his superiors. Sir/Madam I would like to tell you all that I just love my LG Nexus 5 and have taken extreme care of it since the past year. I was saving money to buy LG Nexus 6 for my mother on her birthday in March. But after this incident I am having second thoughts. I would request you to kindly allow my phone to be repaired under warranty or get it replaced so that I do not have to pay for a mistake that did not happen from my end. Archit

I had called LG Toll free number on Friday, 26th Dec '14 and informed my problem with the washing machine, they immdly sent me an sms giving RNA No.[protected] and told me that a service technician would call me by 3.00 pm on 26th and come and attend before 7.00 pm failing which they would come on 27th Dec. But as usual, LG Service tech neither called nor came to sort out the problem. One person called from your toll free number on Friday and spoke to me in hindi (language I dont know) and I immdly told him I am in office, pls tell me what time you are coming. The great guy, banged the phone and to my surprise, I get an sms on Sunday, 28th Dec, morning at 7.30 am, stating LG THANKS YOU FOR GIVING AN OPPORTUNITY TO SERVICE YOUR TOP LOADER. I called LG toll free again around 1.30 pm on Sunday, spoke to one Ms.Pooja, who inturn gave me a fresh RNA No.[protected] and told me that she will ensure, the LG Service technician will attend to my problem on Sunday itself. Again, neither did any service tech come nor any calls received till now. I called your toll free no. at 10.40 am today, who told me that the call has been passed to the concerned service office in Bangalore, and gave me a number[protected], I called them 3 times, no one in answering the phone. I can't understand how a reputed Company like LG can cancel a call without attending the problem???? what kind of customer service is this?? People in LG work with a lethargic attitude??? I presume when a service call is made, it is the duty of LG Service Tech to come and check the problem and sort it out. Please let me know if someone can come & sort out the problem with out washing machine. I am really fed up with LG every time I have a service call or installation of a new machine. I hope you understand my problem that I cannot apply leave and sit at home endlessy waiting for LG guys to come. They dont even have the courtesy to call and find out where my house is to come and service, instead they conveniently close the call without attending. What kind of training and job is given to people at LG?? causing only hardship to customers.I would appreciate if you can send a technician to solve the problem today, failing which I have no other choice, but to escalate the issue and exchange this junk LG machine for a different better brand.

I had purchased l.G. Double door refrigator from snehanjali on 14/10/14. On 24/10/14 I had made my first complain with the store as fridge was not working properly. At the time of purchase I was informed that if any problem persists within first 15 days I will get new piece as replacement from company. Problem is that in the lower portion of fridge where we can keep fruits, vegetables and any other things gets extra cooling and all our items gets freezed. Till today I had made complains around 10 times and many different persons from L.G. Had came but nobody had solved our problem. So kindly look into the matter and replace our fridge as early as possible.

Sir, Pl refer complaint number rna[protected]. Complaint was lodged for double door with water dispenser many days back. No one is attending the issues. Promised to repair before 27 dec but concerned officials are switching off their mobiles. Will you pl help. Regards Col santhosh. K. M D 37, Jal vayu vihar, Mundamveli, Kochi [protected] [protected]

I, MR. WASIM SHAIKH WOULD LIKE TO BRING TO YOUR NOTICE THAT I PURCHASED AN LG TELEVISION, MODEL NO. LG42LB5610 106CM(42) LED TV THROUGH FLIPKART ONLINE SERVICE ON THE 23RD OF DECEMBER, 2014 AND THE PRODUCT WAS DELIVERED TO MY RESIDENCE ON THE 25TH OF DECEMBER 2014. ON THE SAME DAY, WE REQUESTED THE LG CUSTOMER CARE AND ALSO REGISTERED OUR PRODUCT MODEL FOR INSTALLATION SERVICE. SINCE THEN, THE RESPONSE FROM THE CUSTOMER CARE OF LG ELECTRONICS IS HIGHLY DISAPPOINTING AS ITS BEEN 3 DAYS SINCE THE DAY OF DELIVERY THAT THERE IS NO PROPER ACTION TAKEN FROM THEIR SIDE. ITS BEEN MORE THAN 7-8 TIMES THAT WE HAVE REGISTERED OUR PRODUCT AT THE CUSTOMER CARE SERVICE AND HAVE RECIEVED NO VALID RESPONSE. SUCH AN ACT IS HIGHLY DISAPPOINTING, AS THE CUSTOMER EXPECTATIONS ARE NOT FULFILLED. AND YET WE ARE WAITING FOR THE RESPONSE AS THE PRODUCT IS JUST LYING IDEAL. I REQUEST YOU TO PLEASE TAKE THE NECESSARY STRICT ACTION REQUIRED FOR THE SAME, AS THE PROMISES MADE BY THE ABOVE SAID COMPANY ARE NOT FULFILLED AND ALSO THEIR SERVICES ARE NOT UP TO THE MARK.

Sir, I had lodged a complaint with LG India (RNA[protected]regarding water leakage from my inverter AC model no BS-Q126B8R4 6 months back. Service engineer inspected my AC and despite his best efforts he was not able to solve the problem. I was asked to wait 3 weeks for an inspection of AC from some engineer from Chennai. Nothing materialized. After repeated teleconference with your customer care as well as Mr. Soji from regional sales, I was informed that replacement has been arranged. It has been more than 4 months now since the replacement of product was approved and still I haven't received my AC. They first issued a cheaper, featureless model of inverter AC BS-Q126B8A4 without even confirming with me. I have expressively told your regional sales head Mr. Shinu as well Mr.Soji that I am not willing to accept cheaper model as replacement as long as the corresponding model BS-Q126B8R8 is available in the market. I have been waiting for six months now. The attitude and approach of your team that handled my case so far has been appalling. They dont attend call, give false assurances, and gave false information about availability of product. Because of your inaction, I have no option but to appeal to consumer court citing deficiency of services and for not honoring warranty. Legal notice will be sent if case is not closed to my satisfaction within one week. Yours faithfully, Dr.Arun Gopinath [protected]

Sir, I had lodged a complaint with LG India (RNA[protected]regarding water leakage from my inverter AC model no BS-Q126B8R4 8 months back. Service engineer inspected my AC and despite his best efforts he was not able to solve the problem. I was asked to wait 3 weeks for an inspection of AC from some engineer from Chennai. Nothing materialized. After repeated teleconference with your customer care as well as Mr. Soji from regional sales, I was informed that replacement has been arranged. It has been more than 4 months now since the replacement of product was approved and still I haven't received my AC. They first issued a cheaper, featureless model of inverter AC BS-Q126B8A4 without even confirming with me. I have expressively told your regional sales head Mr. Shinu as well Mr.Soji that I am not willing to accept cheaper model as replacement as long as the corresponding model BS-Q126B8R8 is available in the market. I have been waiting for six months now. The attitude and approach of your team that handled my case so far has been appalling. They dont attend call, give false assurances, and gave false information about availability of product. Because of your inaction, I have no option but to appeal to consumer court citing deficiency of services and for not honoring warranty. Legal notice will be sent if case is not closed to my satisfaction within one week. Yours faithfully, Dr.Arun Gopinath [protected]

I AM FROM NASHIK & SUBMIT A FAULTY LG DVD WRITER TO LG SERVICE CENTER ON DATE 10-11-14. Till date[protected] no any positive response from LG Service center.Every time I call them & they gave me new mobile no.& told me that your DVD writer will come next week, I brought NEW Liteon DVD & gave to customer but till date not receive LG DVD replacement."THIRD CLASS SERVICE" from LG service center Nashik. I would not recommend LG Brand again in my life to any one.also they gave JOBsheet without any address & get customer sign before they give product replacement.

Subject : Damaged and defective product. Complaint no:RNA[protected] I brought LG washing machine on 20th Dec 2014, the engineer came on 23rd dec for installation.. After installation there was a continuous leak from the washing machine. He told due to improper light he cannot come to the conclusion why it is leaking. He said, he has to come again to analyze this leak. He came again today (25th Dec) and examined the machine and found out a large rent in the drum from where it was leaking with a tap plastered over it. He also shot a video of it.. When the shop from where the machine was purchased "vikas electronics" was approached they bluntly refused for any help and told "it is not there responsibility"... I did not got satisfactory reply from the service executive also(phone no- [protected]) who was very rude. Now what am i supposed to do with this defective new product lying in my bathroom. It is harassment of the customers from the shopkeepers as well as the company. I request you for a total and immediate solution for this nuisance.