LG Electronics Complaints & Reviews

I am Nikhil Kelaskar. I had purchased LG 28 ltr. Convection microwave oven model no. MC2883SMP ON[protected] from vijay sales Andheri. From very next day I notice that oven is not working in grill mode. I lodged complaint on LG Call center Company send service engineer but he could not found the real problem. After his 3rd visit he told me as there is problem in heater of oven we have replace this but as this is a manufacturing fault, company should give me a replacement. LG company provide me faulty Microwave oven HENCE hence should give replacement. So Please help me immediate replacement of the defective set sold to me by LG Electronics Company.

Complaint no. RNA[protected] We bought this tv just two monthsago. suddenly one day the tv was not working for cable signal alone We raised complaint for changing the tuner part in tv 10 days ago. But they are saying so many reasons for the past 10 days and not responding at all. It's seriously disgusting and disappointing with the service you provide. How many days do u think we can sit in home without having tv??. Please replace the part immediately or refund the money and take back your TV.

- shyam kumar [protected]/ vishwa bharati from kalimpong, darjeeling, WB - purchased a LED TV apr 2013 - no picture, only sound aug 2014 - 1st call to customer care Aug last weak - received 1st msg from LG- on 22/9/14 " RNA[protected], in process ( reason : parts have been ordered to LG BRN/HO action)" - main board replaced, paid more than 3000 INR, - TV was functional for one day - visiting tech was called, waited for 15 days -...

I had purchased LG microwave oven 28 ltr. Convection(model no. 7880PSR, S/N. 209AMVD022807) costing Rs. 14, 100/- on Dec 16 2013 from Varuna Electronics, vivekanand Marg. The oven door melted after one month and the complaint was lodged with the LG customer Care. The complaint number generated was RNA[protected] on 18.02.2014. It took full two months to resolve the issue as the parts required for changing the door took a long time to come at the service center. Once the door replaced, I assumed the oven will work properly, but again the door started contracting and it became loose which hampered cooking anything on it. The complaint RNA[protected] was lodged on 01.04.2014. It had to be taken to service center where the technicians could not fix the door properly, they could not figure out the problem and the door is always loose. Few months elapsed and again the oven started sparking and plate was broken while cooking and on 29.09.2014 complaint no. RNA[protected] was generated. That complaint has yet not been resolved from the company’s end, the service technician misbehaved and refused to replace the door. The microwave door is still loose and is on verge of melting, there are gaps between the door and which hampers proper cooking. Again the complaint no. RNA[protected] on 15.12.2014. LG is a reputed company but it is not living up to its name. The service center and the company dealer donot behave properly with the customer and refuse to extend any kind of after sale service. I am experiencing many difficulties with the oven and the service center is not ready to replace it. It is not working properly and out of eleven months the product spent three months at the service centre only and it has been lying useless from past two months. I have complained to Area Sales Manager and the Service Center Manager also but without any success and they are not ready to accept that there is some manufacturing defect in the product. Once the warranty period is over, the service will be chargeable and for no reason I will be stuck with the defected microwave. My request for replacement fell on deaf ears, hence I sent the written notice to the service center, Varuna Electronics (dealer) and the LG head office in Noida on 11/10/2014.Till date, I have received no response from any of them. Please replace the defected microwave with the new one so that I get full value for my money. Having paid full money, the customer does not deserve to use the defected product.Please intervene and resolve the issue as soon as possible. Thanks and Regards, Smita Sachan Dissatisfied Customer [protected]

I have a washing machine of LG make which was purchased in December 2006 for Rs.25, 500.00, Model-LG Tromm WD10165TP. Despite of lodging complaints with LG Customer Care on several occasions the defect has not been repaired. On each occasion, I got reply that part is not available. Thanking you, P. S. Jha

I have purchased new microwave LG 21L convection on 7th dec 2014 but till date no one has done visit for demo of new product(how to use). becuase we are working so could be available on sunday only therefore requested to service centre & customer care so many time to arrange visit on sunday only but denied by service centre in sonepat . Service centre guy bahaved very harshly for denying visit on sunday because of their weekly off on sunday. So now i feel this was the worst experience of me with LG company who is not able to provide services as per their committment with hiding few points(services are subject to ...). I am feeling harrasment by this company and not able to use this product so only one choice I have that, i will return this product to seller. (Croma centre, rohini, delhi). my complaint no is RNA[protected].

Hi, I bought the model 32lg80fr on 2009. My son hit he screen and panel got broken. Logged a complaint in customercare and they informed that there was no stock for the model. Kindly let me know the process and proceeds for getting it correct.

I have purchased a LG washing 2 years back of work 36, 000. Looks like LG company purposefully not protected from Rats and Cockroach. The bottom part of the WM is kept open. Now rats and cockroach and damaged my Washing Machine for which I have to pay nearly 10, 000 for replacing dashboard. This is utterly companies mistake or looks like loot money from the customers for replacing these very expensive parts. If any Manager is reading this I request them to provide the parts for free or I will be posting this in all social media. I am sure, you will loose more than rs.10, 000. I already filed a complaint at LG support. Complain No. RNA[protected] Someone please contact me ASAP. Mob: [protected]

I had bought my LG G2(d802) on 19/04/2014. After a month I bought the phone the touch pad was not working and the touch pad was changed 3 times . After they tried to change the circuit 2time still the problem was there. After this on 10/11/2014 I went to the service center and they told that the phone will be replaced but till now there was no replay from them . My job sheet number is RNA[protected].Now i just want my money back because LG just wasted my time and money just they don't care about there customer. one month ago i sharing my problem to uday kulkerni but they says model is out of stock. i am LG's old customer but they don't care about it.so now i want my money back

I have a LG flex cell phone. It is great, however it seems to be very slow receiving messages. My wife and I have the same cell phone company service provider. She has an old model of an i-phone. She seems get the messages instantly, however I get the same message 5 to 10 minutes later. I have contacted the cell company about this and their response is that there is no difference in red service for both phones. Can you explain this? Is there something in your LG system that makes it different? What can I do to fix this? As I said, besides this detail, I find the flex the best thing on the market. Jose Del Valle [protected]@hotmail.com

The customer care support from LG service centre in Chennai is getting worse day by day. After lodging a compliant frequent follow ups are required. Technicians do not report on time or call back on status. The washing machine is still not fixed - almost more than 3 weeks A/C service is also worse. They have taken my outside AC unit and its more than a year and have not returned back. As I dont have the pickup receipt they are not taking it seriously blaming on their external service guys. The LG service centre head Dinesh or Service supervisor Giri are not concerned to either follow up or revert back. I had expected much better service from an International company but nonetheless the poor service and lack of response is completely shocking. Not sure how up the ladder a customer has to take their requests because from the technician to the service head the behaviors are the same. Complaints via the phone, email to customer care and direct visits to the service centre - done all and I am still waiting Regards Shabnam Meeran Chennai

Dear LG Customer Care, I have two issues that i would like to bring to your notice. I need your help in resolving them or finding an alternate solution that would help me. I have an LG front loading washing machine (LG – TROMM, 2006 model) that needs a PCB replacement. The technician visited my house over two weeks ago (probably around Nov 18-19, 2014) and informed me that the washing machine needs a PCB replacement and that I would be intimated of the status of this complaint in the coming days. However, I have never been contacted by any service center or any technician ever since. I called up the concerned service center’s manager today and was informed that my complaint was closed on the 2nd of December as the part was not available. My First issue is that I was never intimated of this fact! I have been under the impression that I would be contacted and would be updated with the status! The complaint was closed with ever intimating me about its closure. There was a PCB replacement earlier for my washing machine on two occasions. I am now being informed that this PCB is not available anymore. What do I do in this situation? Can you kindly suggest me an alternate way to address this issue? Its just 8 years I purchased this machine, and its support is already being discontinued. My second issue is that i cannot be expected to buy a washing machine every few years. I cannot buy a new washing machine costing few tens of thousands just because its PCB is not available anymore. I sincerely need your assistance on this issue. Please help. Complaint Number : RNA[protected] Expecting your assistance and help. Regards Ramesh

Sir, I have bought the frost free double door (with 5 power-saving stars 240 litre with 5 yrs warranty) refrigerator 3 years ago. First complaint was on 9/09/2014 as there is no cooling on the lower part. The company people came and changed the timer first and it go well for 1 month. Again the same complaint reported on 10/11/2014 and was rectified. This is the third time we are having the same complaint as the lower portion is not working now, we made a complaint on 30th november 2014 vide register number RNA[protected] .Till date no one is responding even after one week of our repeated request. It is big mistake I think I made choosing LG for my house hold products, it made me to doubt on other LG Products also. "LIFE IS NO GOOD WITH LG" I kindly request you to please take actions and help me. With regards JAMES PHILIP [protected].

Dear Sir/madam, I am Dr Priya from chennai.I had purchased Lg products for 5.45 lakhs on october end from Asia sales agency OMR road, thuraipakkam.I had bought a refridgerator model no GR-J297WSBN(NS) dated[protected].invoice no 4888.They sold me this piece saying that we can directly connect to Lg water purifier, now the service person is saying we need a motor and a overhead can to connect...just imagine how the hall would look if such connections are done?If they had clearly told me this i would have purchased the one with non plumbing model.The owner Mr.Mayank and the sales person Mr.Karthi dont respond at all.I have already mailed my querry to Lg, one person called to confirm the situation...but no response...after spending soo much im terribly unhappy..Kindly suggest me how can i go about to the consumer court.Kindly do the needful. Regards Dr Priya.

Dear Sir I have purchased the LG in month of[protected], Model-LGE445AINDBK Service Centre:UNIQUE TELEMATICS(IN[protected]S) is unable to do the repairing since third time given for JOBWORK. Last time Given ON 11/11/2014 & Still the reply is will let you know. I think that i have to complain now in Consumer court for Factory, Shopkeeper & Service centre Regards Manoj K Shendre [protected]/[protected]

Dear LG Customer Care,

I have two issues that i would like to bring to your notice.

I need your help in resolving them or finding an alternate solution that would help me.


I have an LG front loading washing machine (LG – TROMM, 2006 model) that needs a PCB replacement.

The technician visited my house over two weeks ago (probably around Nov 18-19, 2014) and informed me that the washing machine needs a PCB replacement and that I would be intimated of the status of this complaint in the coming days.

However, I have never been contacted by any service center or any technician ever since.

I called up the concerned service center’s manager today and was informed that my complaint was closed on the 2nd of December as the part was not available.

My First issue is that I was never intimated of this fact! I have been under the impression that I would be contacted and would be updated with the status! The complaint was closed with ever intimating me about its closure.

There was a PCB replacement earlier for my washing machine on two occasions. I am now being informed that this PCB is not available anymore. What do I do in this situation? Can you kindly suggest me an alternate way to address this issue? Its just 8 years I purchased this machine, and its support is already being discontinued.

My second issue is that i cannot be expected to buy a washing machine every few years. I cannot buy a new washing machine costing few tens of thousands just because its PCB is not available anymore. I sincerely need your assistance on this issue. Please help.


Complaint Number : RNA[protected]

Expecting your assistance and help.

Regards
Ramesh

I have purchase LG Washing machine on Saturday(29/11/14) from Croma, Sector 29, Gurgaon, It was delicered on Sundey (30/11/12). It was told by Croma Sales Paerson (Mr. Vijay) that Monday the company executive from LG will visit my house for installation and operation demonstration. 4 days have passed after delivery, no one from company have visited my house nor I have received any calls from LG. Really I do not know whom to approach . I have also not received any call from Croma, tried calling the sales persons, the cell phone is switched off . Please help me regards Somnath Mukherjee +[protected]

Hi, I am Mamta Singh from New Delhi.I informed you that you delivered wrong order.On 26th nov evening time I placed My order a travel adaptor in white colour for my lg optimus g pro998...I got my order on 28th nov.when I opened that voucher I got samsung travel adaptor which I didn't place it.I need only lg travel adaptor in white colour which I ordered on 26th nov.I am sending some pictures of that wrong order which you delivered as samsung company...please send me lg travel adaptor in white colour.my contact no.is [protected].

I, Dr. Palak Parthiv Patel, have purchased the LG Refrigerator on 15th February 2014, Bharuch, Gujarat. Now since 2 months the handle of the refrigerator has been broken. I have complained to the customer care of your LG Service. They gave me the complain number - RNA[protected] and guaranteed me the change of handle in 7 days. But there was no response from your side except a person came for taking the photograph of the handle. We complained to the local LG care provider after that. There number is[protected]. We called them more than 7 to 8 times. but sometimes they say piece has not yet arrived, sometimes say that the complain is cancelled. we demanded for an engineer for the repair of the handle but we are not happy by your service. We are now fed up of calling them daily without getting any response, since 1 month. So finally i decided to send an email complain hoping a proper response from you. I don't understand how the complain gets cancelled without the consumer getting any repair/replacement. Kindly look forward to it and do proceed. Or else we are sorry for the harsh step as a consumer from our side then after. Please Reply. Regards, Dr. Parthiv Patel & Dr. Palak Patel Mb No. [protected] Add: A-26, Pushpadhan Bungalows, near HDFC Bank, Link Road, Nr. Shrawan Crossing, Bharuch-392001 Gujarat.

Dear Sir, This is in regards to my LG led of 42".. the model no for the same is 42LB5510. Since we have purchased other products of LG so opted for a LED of lg only, but are regretting now. We have got the tv installed 3 days back and after installation we found the volume too low for a 42" TV. We did complain at the lg service centre, the complain no for the same is RNA[protected] but in return we got a response that this model has low volume only.. i have mentioned the same on the complain form too. Also we told our dealer from where we purchased the tv ie Kohinoor (Malad link road) they did send their person to check and the person also found the volume low. we need to do the full volume of 100 while watching television... At such level of volume it should be difficult to hear but we watch with full volume. Also with a size of 42" people put in the living room, whereas we have kept in our bedroom and facing this problem. Our bedroom which is of 100 sqft, we need to do full volume of settop box as well as TV to watch it... i think something is something terribly wrong as this output is not expected from a 42 "TV of such brand. A genuine request to change the television and please look into this matter, At this volume it is not acceptable to us. Since we also use other products of LG ie Split ac & Fridge. so as a loyal customer we would require the best solution for the same. Please advice