LG Electronics Complaints & Reviews

Hello sir/madam, This complaint is in regard for my LG Nexus 5 that I bought on December 12, 2013. You see, I had received the lollipop update few weeks back and after the subsequent 5.0.1 update, I noticed anomalies in my phone functionality. It was switching off on its own. I tried deleting the cache memory and things worked fine for sometime but then on December 24, 2014 at around 2pm it switched off again automatically and did not restart even after numerous attempts. I let it be for some time and then tried again but still the same. I then kept my phone on charge, it only flashed the Google screen but it did not restart even after sufficient charging. Since Christmas was a holiday I went to the LG service centre, the one near Thermax chowk, Sambhaji Nagar, Pune on December 26, 2014. They took my phone and said that the engineer will call me. The said engineer, Mr. Arshad called me eventually and informed that the motherboard has to be replaced and since my phone was not on warranty anymore it will cost me around Rs 12, 600. I researched the net and was shocked to learn that this was an issue with the 5.0.1 update. I called Mr. Arshad back and said that since this problem with my phone was because of the faulty update why should I pay the money. He said that it does not matter and the money had to be paid by me. I asked if there was any alternative he said that replacing the motherboard was the only way. I even asked him could he please consider my phone in warranty as it was only 14 days since my warranty had expired. He said to take this matter to his superiors. Sir/Madam I would like to tell you all that I just love my LG Nexus 5 and have taken extreme care of it since the past year. I was saving money to buy LG Nexus 6 for my mother on her birthday in March. But after this incident I am having second thoughts. I would request you to kindly allow my phone to be repaired under warranty or get it replaced so that I do not have to pay for a mistake that did not happen from my end. Archit

I had called LG Toll free number on Friday, 26th Dec '14 and informed my problem with the washing machine, they immdly sent me an sms giving RNA No.[protected] and told me that a service technician would call me by 3.00 pm on 26th and come and attend before 7.00 pm failing which they would come on 27th Dec. But as usual, LG Service tech neither called nor came to sort out the problem. One person called from your toll free number on Friday and spoke to me in hindi (language I dont know) and I immdly told him I am in office, pls tell me what time you are coming. The great guy, banged the phone and to my surprise, I get an sms on Sunday, 28th Dec, morning at 7.30 am, stating LG THANKS YOU FOR GIVING AN OPPORTUNITY TO SERVICE YOUR TOP LOADER. I called LG toll free again around 1.30 pm on Sunday, spoke to one Ms.Pooja, who inturn gave me a fresh RNA No.[protected] and told me that she will ensure, the LG Service technician will attend to my problem on Sunday itself. Again, neither did any service tech come nor any calls received till now. I called your toll free no. at 10.40 am today, who told me that the call has been passed to the concerned service office in Bangalore, and gave me a number[protected], I called them 3 times, no one in answering the phone. I can't understand how a reputed Company like LG can cancel a call without attending the problem???? what kind of customer service is this?? People in LG work with a lethargic attitude??? I presume when a service call is made, it is the duty of LG Service Tech to come and check the problem and sort it out. Please let me know if someone can come & sort out the problem with out washing machine. I am really fed up with LG every time I have a service call or installation of a new machine. I hope you understand my problem that I cannot apply leave and sit at home endlessy waiting for LG guys to come. They dont even have the courtesy to call and find out where my house is to come and service, instead they conveniently close the call without attending. What kind of training and job is given to people at LG?? causing only hardship to customers.I would appreciate if you can send a technician to solve the problem today, failing which I have no other choice, but to escalate the issue and exchange this junk LG machine for a different better brand.

I had purchased l.G. Double door refrigator from snehanjali on 14/10/14. On 24/10/14 I had made my first complain with the store as fridge was not working properly. At the time of purchase I was informed that if any problem persists within first 15 days I will get new piece as replacement from company. Problem is that in the lower portion of fridge where we can keep fruits, vegetables and any other things gets extra cooling and all our items gets freezed. Till today I had made complains around 10 times and many different persons from L.G. Had came but nobody had solved our problem. So kindly look into the matter and replace our fridge as early as possible.

Sir, Pl refer complaint number rna[protected]. Complaint was lodged for double door with water dispenser many days back. No one is attending the issues. Promised to repair before 27 dec but concerned officials are switching off their mobiles. Will you pl help. Regards Col santhosh. K. M D 37, Jal vayu vihar, Mundamveli, Kochi [protected] [protected]

I, MR. WASIM SHAIKH WOULD LIKE TO BRING TO YOUR NOTICE THAT I PURCHASED AN LG TELEVISION, MODEL NO. LG42LB5610 106CM(42) LED TV THROUGH FLIPKART ONLINE SERVICE ON THE 23RD OF DECEMBER, 2014 AND THE PRODUCT WAS DELIVERED TO MY RESIDENCE ON THE 25TH OF DECEMBER 2014. ON THE SAME DAY, WE REQUESTED THE LG CUSTOMER CARE AND ALSO REGISTERED OUR PRODUCT MODEL FOR INSTALLATION SERVICE. SINCE THEN, THE RESPONSE FROM THE CUSTOMER CARE OF LG ELECTRONICS IS HIGHLY DISAPPOINTING AS ITS BEEN 3 DAYS SINCE THE DAY OF DELIVERY THAT THERE IS NO PROPER ACTION TAKEN FROM THEIR SIDE. ITS BEEN MORE THAN 7-8 TIMES THAT WE HAVE REGISTERED OUR PRODUCT AT THE CUSTOMER CARE SERVICE AND HAVE RECIEVED NO VALID RESPONSE. SUCH AN ACT IS HIGHLY DISAPPOINTING, AS THE CUSTOMER EXPECTATIONS ARE NOT FULFILLED. AND YET WE ARE WAITING FOR THE RESPONSE AS THE PRODUCT IS JUST LYING IDEAL. I REQUEST YOU TO PLEASE TAKE THE NECESSARY STRICT ACTION REQUIRED FOR THE SAME, AS THE PROMISES MADE BY THE ABOVE SAID COMPANY ARE NOT FULFILLED AND ALSO THEIR SERVICES ARE NOT UP TO THE MARK.

Sir, I had lodged a complaint with LG India (RNA[protected]regarding water leakage from my inverter AC model no BS-Q126B8R4 6 months back. Service engineer inspected my AC and despite his best efforts he was not able to solve the problem. I was asked to wait 3 weeks for an inspection of AC from some engineer from Chennai. Nothing materialized. After repeated teleconference with your customer care as well as Mr. Soji from regional sales, I was informed that replacement has been arranged. It has been more than 4 months now since the replacement of product was approved and still I haven't received my AC. They first issued a cheaper, featureless model of inverter AC BS-Q126B8A4 without even confirming with me. I have expressively told your regional sales head Mr. Shinu as well Mr.Soji that I am not willing to accept cheaper model as replacement as long as the corresponding model BS-Q126B8R8 is available in the market. I have been waiting for six months now. The attitude and approach of your team that handled my case so far has been appalling. They dont attend call, give false assurances, and gave false information about availability of product. Because of your inaction, I have no option but to appeal to consumer court citing deficiency of services and for not honoring warranty. Legal notice will be sent if case is not closed to my satisfaction within one week. Yours faithfully, Dr.Arun Gopinath [protected]

Sir, I had lodged a complaint with LG India (RNA[protected]regarding water leakage from my inverter AC model no BS-Q126B8R4 8 months back. Service engineer inspected my AC and despite his best efforts he was not able to solve the problem. I was asked to wait 3 weeks for an inspection of AC from some engineer from Chennai. Nothing materialized. After repeated teleconference with your customer care as well as Mr. Soji from regional sales, I was informed that replacement has been arranged. It has been more than 4 months now since the replacement of product was approved and still I haven't received my AC. They first issued a cheaper, featureless model of inverter AC BS-Q126B8A4 without even confirming with me. I have expressively told your regional sales head Mr. Shinu as well Mr.Soji that I am not willing to accept cheaper model as replacement as long as the corresponding model BS-Q126B8R8 is available in the market. I have been waiting for six months now. The attitude and approach of your team that handled my case so far has been appalling. They dont attend call, give false assurances, and gave false information about availability of product. Because of your inaction, I have no option but to appeal to consumer court citing deficiency of services and for not honoring warranty. Legal notice will be sent if case is not closed to my satisfaction within one week. Yours faithfully, Dr.Arun Gopinath [protected]

I AM FROM NASHIK & SUBMIT A FAULTY LG DVD WRITER TO LG SERVICE CENTER ON DATE 10-11-14. Till date[protected] no any positive response from LG Service center.Every time I call them & they gave me new mobile no.& told me that your DVD writer will come next week, I brought NEW Liteon DVD & gave to customer but till date not receive LG DVD replacement."THIRD CLASS SERVICE" from LG service center Nashik. I would not recommend LG Brand again in my life to any one.also they gave JOBsheet without any address & get customer sign before they give product replacement.

Subject : Damaged and defective product. Complaint no:RNA[protected] I brought LG washing machine on 20th Dec 2014, the engineer came on 23rd dec for installation.. After installation there was a continuous leak from the washing machine. He told due to improper light he cannot come to the conclusion why it is leaking. He said, he has to come again to analyze this leak. He came again today (25th Dec) and examined the machine and found out a large rent in the drum from where it was leaking with a tap plastered over it. He also shot a video of it.. When the shop from where the machine was purchased "vikas electronics" was approached they bluntly refused for any help and told "it is not there responsibility"... I did not got satisfactory reply from the service executive also(phone no- [protected]) who was very rude. Now what am i supposed to do with this defective new product lying in my bathroom. It is harassment of the customers from the shopkeepers as well as the company. I request you for a total and immediate solution for this nuisance.

i have purchased fully automatic washing machine from DEEP ENTERPRISES KHED from last 4 month machine is dead so i logged complaint at service centre c/n.RNA[protected] till date complaint has been not solved i request you kindly take neccessary action my name VINOD PATNE AT POST KHED, TAL KHED DIST; RATNAGIRI 415709 MOBILE N.[protected] MAIL ID ; [protected]@gmail.com

I wanted to raise this compliant to the highest level in the management of LG Electronics India Ltd. in order to make them aware of the miserable state of affairs within your service and call center functions. Since last four days I have been requesting your call center representatives to connect me to some one senior in the head office since the local representatives of your company are absolutely incapable and are least bothered of the concerns of the customer. I am based out of Mumbai and had bought an LG washing machine from Kohinoor Electronics, Malad, Mumbai. On 20th December 2014 I had raised a request for installation of the machine (RNA[protected]. This was the beginning of my ordeal with this miserable corporation. At the time of booking the request I was given two numbers of the service centre which was supposed to process my request. From 20th Dec 10:15 am till 21st Dec 11:00 pm I tried to contact on both of these numbers over 100 times. Yet the calls were either being cancelled by the person on the other side or they only kept ringing. I was informed the turn-around-time for responding to the request is 24 hours. This turn-around-time was also breached. Finally I received a call from your Technician (Mr. Sanjay) at around 2:45 pm on 21st. He told me that he will be at my place by 4:00 pm. Hence I called my wife, who was then in Dadar, and made her travel by cab for almost an hour so that she could be present while the demo for the machine was being provided. No one turned up till 5:00 pm. I then tried to call Sanjay a number of times but he was not picking up my calls at all. Finally, at 5:47 pm I called up your call center and asked them to connect me to the supervisor of Sanjay. I also told them that I had a flight to catch for US and would need to leave my place latest by 10:00 pm. I was told that someone senior would get in touch with me as soon as possible. In the mean time, at around 6:15 pm, due to the escalation of my request Sanjay finally called me. He told me that he had been to some other place and would be late coming to my place. I told him as well that I wanted to speak to his senior. He told me that his senior will call in 5 minutes. I never received any calls after this. To make the matters worse even Sanjay stopped picking up my calls. I called up the call centre again. This time they told me that no one would be able to contact me since the service centers are closed for the day. On my repeated insistence they finally managed to share with me the contact numbers of two of the seniors in service department for Mumbai. One was Mr. Shekhar and the other was Mr.Praful. Mr. Praful did not pick up any of my calls in spite of me trying over 30 times to connect with him. He was very much available on the line since he used to talk to others while I used to call him yet he had no interest in talking to me. Mr. Shekar did pick up the call but told me in clear terms that he was HELPLESS. Due to all the above-mentioned delays I was forced to re-schedule my flight by a day and in the process had to bear a loss of Rs.8, 000. At 11:00 pm I had to go to drop my wife to Dadar and come back. The above is the story of only DAY 1. The experience which I went through in the coming days is more frightening and miserable than the above. I have spent over 40 hours talking on phone to your call center guys and service center guys over this period. I had to again re-schedule my flight the next day and am still stuck in India since the issue has not been resolved. I would need to connect with SOMEONE SENIOR in your HEAD OFFICE since your guys here in Mumbai do not deserve to be spoken to. I would like to give a complete description of all the issues encountered by me during this period, like to know what is the solution which your seniors can offer me and also what is the action they have taken / intend to take against a number of people (over 15 of them so far) who have been responsible for all the ordeal I am forced to go through. SPECIFICALLY, I want to know what is the action which LG Management intends to take against two of their call center supervisors, Mr. Supratik and Mr. Javed who have crossed all the possible limits when it comes to deliberately harassing the customer so that he is forced to disconnect the call. I am willing to share all the evidences which your management may require; I have over 40 hours of voice recording of the conversations that I have had with a number of employees of your company. You can also find some more details in the two complaint numbers: VCA[protected] & VCA[protected] Can someone urgently call me on +[protected] or +91 [protected]

i renukaradhya purchased lge400 in[protected], and its started to get hang up in 8months only, this is my second set i totally fed up with lg mobiles, costlyest service charges.for more details about this complaint on my mobile no [protected] bengaluru.

I am Nikhil Kelaskar. I had purchased LG 28 ltr. Convection microwave oven model no. MC2883SMP ON[protected] from vijay sales Andheri. From very next day I notice that oven is not working in grill mode. I lodged complaint on LG Call center Company send service engineer but he could not found the real problem. After his 3rd visit he told me as there is problem in heater of oven we have replace this but as this is a manufacturing fault, company should give me a replacement. LG company provide me faulty Microwave oven HENCE hence should give replacement. So Please help me immediate replacement of the defective set sold to me by LG Electronics Company.

Complaint no. RNA[protected] We bought this tv just two monthsago. suddenly one day the tv was not working for cable signal alone We raised complaint for changing the tuner part in tv 10 days ago. But they are saying so many reasons for the past 10 days and not responding at all. It's seriously disgusting and disappointing with the service you provide. How many days do u think we can sit in home without having tv??. Please replace the part immediately or refund the money and take back your TV.

- shyam kumar [protected]/ vishwa bharati from kalimpong, darjeeling, WB - purchased a LED TV apr 2013 - no picture, only sound aug 2014 - 1st call to customer care Aug last weak - received 1st msg from LG- on 22/9/14 " RNA[protected], in process ( reason : parts have been ordered to LG BRN/HO action)" - main board replaced, paid more than 3000 INR, - TV was functional for one day - visiting tech was called, waited for 15 days -...

I had purchased LG microwave oven 28 ltr. Convection(model no. 7880PSR, S/N. 209AMVD022807) costing Rs. 14, 100/- on Dec 16 2013 from Varuna Electronics, vivekanand Marg. The oven door melted after one month and the complaint was lodged with the LG customer Care. The complaint number generated was RNA[protected] on 18.02.2014. It took full two months to resolve the issue as the parts required for changing the door took a long time to come at the service center. Once the door replaced, I assumed the oven will work properly, but again the door started contracting and it became loose which hampered cooking anything on it. The complaint RNA[protected] was lodged on 01.04.2014. It had to be taken to service center where the technicians could not fix the door properly, they could not figure out the problem and the door is always loose. Few months elapsed and again the oven started sparking and plate was broken while cooking and on 29.09.2014 complaint no. RNA[protected] was generated. That complaint has yet not been resolved from the company’s end, the service technician misbehaved and refused to replace the door. The microwave door is still loose and is on verge of melting, there are gaps between the door and which hampers proper cooking. Again the complaint no. RNA[protected] on 15.12.2014. LG is a reputed company but it is not living up to its name. The service center and the company dealer donot behave properly with the customer and refuse to extend any kind of after sale service. I am experiencing many difficulties with the oven and the service center is not ready to replace it. It is not working properly and out of eleven months the product spent three months at the service centre only and it has been lying useless from past two months. I have complained to Area Sales Manager and the Service Center Manager also but without any success and they are not ready to accept that there is some manufacturing defect in the product. Once the warranty period is over, the service will be chargeable and for no reason I will be stuck with the defected microwave. My request for replacement fell on deaf ears, hence I sent the written notice to the service center, Varuna Electronics (dealer) and the LG head office in Noida on 11/10/2014.Till date, I have received no response from any of them. Please replace the defected microwave with the new one so that I get full value for my money. Having paid full money, the customer does not deserve to use the defected product.Please intervene and resolve the issue as soon as possible. Thanks and Regards, Smita Sachan Dissatisfied Customer [protected]

I have a washing machine of LG make which was purchased in December 2006 for Rs.25, 500.00, Model-LG Tromm WD10165TP. Despite of lodging complaints with LG Customer Care on several occasions the defect has not been repaired. On each occasion, I got reply that part is not available. Thanking you, P. S. Jha

I have purchased new microwave LG 21L convection on 7th dec 2014 but till date no one has done visit for demo of new product(how to use). becuase we are working so could be available on sunday only therefore requested to service centre & customer care so many time to arrange visit on sunday only but denied by service centre in sonepat . Service centre guy bahaved very harshly for denying visit on sunday because of their weekly off on sunday. So now i feel this was the worst experience of me with LG company who is not able to provide services as per their committment with hiding few points(services are subject to ...). I am feeling harrasment by this company and not able to use this product so only one choice I have that, i will return this product to seller. (Croma centre, rohini, delhi). my complaint no is RNA[protected].

Hi, I bought the model 32lg80fr on 2009. My son hit he screen and panel got broken. Logged a complaint in customercare and they informed that there was no stock for the model. Kindly let me know the process and proceeds for getting it correct.

I have purchased a LG washing 2 years back of work 36, 000. Looks like LG company purposefully not protected from Rats and Cockroach. The bottom part of the WM is kept open. Now rats and cockroach and damaged my Washing Machine for which I have to pay nearly 10, 000 for replacing dashboard. This is utterly companies mistake or looks like loot money from the customers for replacing these very expensive parts. If any Manager is reading this I request them to provide the parts for free or I will be posting this in all social media. I am sure, you will loose more than rs.10, 000. I already filed a complaint at LG support. Complain No. RNA[protected] Someone please contact me ASAP. Mob: [protected]