LG Electronics Complaints & Reviews

The customer care support from LG service centre in Chennai is getting worse day by day. After lodging a compliant frequent follow ups are required. Technicians do not report on time or call back on status. The washing machine is still not fixed - almost more than 3 weeks A/C service is also worse. They have taken my outside AC unit and its more than a year and have not returned back. As I dont have the pickup receipt they are not taking it seriously blaming on their external service guys. The LG service centre head Dinesh or Service supervisor Giri are not concerned to either follow up or revert back. I had expected much better service from an International company but nonetheless the poor service and lack of response is completely shocking. Not sure how up the ladder a customer has to take their requests because from the technician to the service head the behaviors are the same. Complaints via the phone, email to customer care and direct visits to the service centre - done all and I am still waiting Regards Shabnam Meeran Chennai

Dear LG Customer Care, I have two issues that i would like to bring to your notice. I need your help in resolving them or finding an alternate solution that would help me. I have an LG front loading washing machine (LG – TROMM, 2006 model) that needs a PCB replacement. The technician visited my house over two weeks ago (probably around Nov 18-19, 2014) and informed me that the washing machine needs a PCB replacement and that I would be intimated of the status of this complaint in the coming days. However, I have never been contacted by any service center or any technician ever since. I called up the concerned service center’s manager today and was informed that my complaint was closed on the 2nd of December as the part was not available. My First issue is that I was never intimated of this fact! I have been under the impression that I would be contacted and would be updated with the status! The complaint was closed with ever intimating me about its closure. There was a PCB replacement earlier for my washing machine on two occasions. I am now being informed that this PCB is not available anymore. What do I do in this situation? Can you kindly suggest me an alternate way to address this issue? Its just 8 years I purchased this machine, and its support is already being discontinued. My second issue is that i cannot be expected to buy a washing machine every few years. I cannot buy a new washing machine costing few tens of thousands just because its PCB is not available anymore. I sincerely need your assistance on this issue. Please help. Complaint Number : RNA[protected] Expecting your assistance and help. Regards Ramesh

Sir, I have bought the frost free double door (with 5 power-saving stars 240 litre with 5 yrs warranty) refrigerator 3 years ago. First complaint was on 9/09/2014 as there is no cooling on the lower part. The company people came and changed the timer first and it go well for 1 month. Again the same complaint reported on 10/11/2014 and was rectified. This is the third time we are having the same complaint as the lower portion is not working now, we made a complaint on 30th november 2014 vide register number RNA[protected] .Till date no one is responding even after one week of our repeated request. It is big mistake I think I made choosing LG for my house hold products, it made me to doubt on other LG Products also. "LIFE IS NO GOOD WITH LG" I kindly request you to please take actions and help me. With regards JAMES PHILIP [protected].

Dear Sir/madam, I am Dr Priya from chennai.I had purchased Lg products for 5.45 lakhs on october end from Asia sales agency OMR road, thuraipakkam.I had bought a refridgerator model no GR-J297WSBN(NS) dated[protected].invoice no 4888.They sold me this piece saying that we can directly connect to Lg water purifier, now the service person is saying we need a motor and a overhead can to connect...just imagine how the hall would look if such connections are done?If they had clearly told me this i would have purchased the one with non plumbing model.The owner Mr.Mayank and the sales person Mr.Karthi dont respond at all.I have already mailed my querry to Lg, one person called to confirm the situation...but no response...after spending soo much im terribly unhappy..Kindly suggest me how can i go about to the consumer court.Kindly do the needful. Regards Dr Priya.

Dear Sir I have purchased the LG in month of[protected], Model-LGE445AINDBK Service Centre:UNIQUE TELEMATICS(IN[protected]S) is unable to do the repairing since third time given for JOBWORK. Last time Given ON 11/11/2014 & Still the reply is will let you know. I think that i have to complain now in Consumer court for Factory, Shopkeeper & Service centre Regards Manoj K Shendre [protected]/[protected]

Dear LG Customer Care,

I have two issues that i would like to bring to your notice.

I need your help in resolving them or finding an alternate solution that would help me.


I have an LG front loading washing machine (LG – TROMM, 2006 model) that needs a PCB replacement.

The technician visited my house over two weeks ago (probably around Nov 18-19, 2014) and informed me that the washing machine needs a PCB replacement and that I would be intimated of the status of this complaint in the coming days.

However, I have never been contacted by any service center or any technician ever since.

I called up the concerned service center’s manager today and was informed that my complaint was closed on the 2nd of December as the part was not available.

My First issue is that I was never intimated of this fact! I have been under the impression that I would be contacted and would be updated with the status! The complaint was closed with ever intimating me about its closure.

There was a PCB replacement earlier for my washing machine on two occasions. I am now being informed that this PCB is not available anymore. What do I do in this situation? Can you kindly suggest me an alternate way to address this issue? Its just 8 years I purchased this machine, and its support is already being discontinued.

My second issue is that i cannot be expected to buy a washing machine every few years. I cannot buy a new washing machine costing few tens of thousands just because its PCB is not available anymore. I sincerely need your assistance on this issue. Please help.


Complaint Number : RNA[protected]

Expecting your assistance and help.

Regards
Ramesh

I have purchase LG Washing machine on Saturday(29/11/14) from Croma, Sector 29, Gurgaon, It was delicered on Sundey (30/11/12). It was told by Croma Sales Paerson (Mr. Vijay) that Monday the company executive from LG will visit my house for installation and operation demonstration. 4 days have passed after delivery, no one from company have visited my house nor I have received any calls from LG. Really I do not know whom to approach . I have also not received any call from Croma, tried calling the sales persons, the cell phone is switched off . Please help me regards Somnath Mukherjee +[protected]

Hi, I am Mamta Singh from New Delhi.I informed you that you delivered wrong order.On 26th nov evening time I placed My order a travel adaptor in white colour for my lg optimus g pro998...I got my order on 28th nov.when I opened that voucher I got samsung travel adaptor which I didn't place it.I need only lg travel adaptor in white colour which I ordered on 26th nov.I am sending some pictures of that wrong order which you delivered as samsung company...please send me lg travel adaptor in white colour.my contact no.is [protected].

I, Dr. Palak Parthiv Patel, have purchased the LG Refrigerator on 15th February 2014, Bharuch, Gujarat. Now since 2 months the handle of the refrigerator has been broken. I have complained to the customer care of your LG Service. They gave me the complain number - RNA[protected] and guaranteed me the change of handle in 7 days. But there was no response from your side except a person came for taking the photograph of the handle. We complained to the local LG care provider after that. There number is[protected]. We called them more than 7 to 8 times. but sometimes they say piece has not yet arrived, sometimes say that the complain is cancelled. we demanded for an engineer for the repair of the handle but we are not happy by your service. We are now fed up of calling them daily without getting any response, since 1 month. So finally i decided to send an email complain hoping a proper response from you. I don't understand how the complain gets cancelled without the consumer getting any repair/replacement. Kindly look forward to it and do proceed. Or else we are sorry for the harsh step as a consumer from our side then after. Please Reply. Regards, Dr. Parthiv Patel & Dr. Palak Patel Mb No. [protected] Add: A-26, Pushpadhan Bungalows, near HDFC Bank, Link Road, Nr. Shrawan Crossing, Bharuch-392001 Gujarat.

Dear Sir, This is in regards to my LG led of 42".. the model no for the same is 42LB5510. Since we have purchased other products of LG so opted for a LED of lg only, but are regretting now. We have got the tv installed 3 days back and after installation we found the volume too low for a 42" TV. We did complain at the lg service centre, the complain no for the same is RNA[protected] but in return we got a response that this model has low volume only.. i have mentioned the same on the complain form too. Also we told our dealer from where we purchased the tv ie Kohinoor (Malad link road) they did send their person to check and the person also found the volume low. we need to do the full volume of 100 while watching television... At such level of volume it should be difficult to hear but we watch with full volume. Also with a size of 42" people put in the living room, whereas we have kept in our bedroom and facing this problem. Our bedroom which is of 100 sqft, we need to do full volume of settop box as well as TV to watch it... i think something is something terribly wrong as this output is not expected from a 42 "TV of such brand. A genuine request to change the television and please look into this matter, At this volume it is not acceptable to us. Since we also use other products of LG ie Split ac & Fridge. so as a loyal customer we would require the best solution for the same. Please advice

WE HAVE GIVEN OUR COMPUTER MONIOTOR FOR DISPLAY REPAIR AT M/S GAYATRI ELECTRONICS(LG AUTHORISED DEALER) AT RAJAHMUNDRY ON 24 OCT 2014.THEY SAID WILL BE REPAIRED UNDER WARRANTY WITH IN 10 DAYS. BUT MANY TEN DAYS HAVE GONE WITOUT PROPER RESPONSE. ALSO THEY SAY PARTS NOT BEING SUPPLIED BY LG. NAME OF COMPLAINTEE: P.RAMBABU COMPLAINT NO:RNA[protected]. EMAIL ID:[protected]@gmail.com. KNOWING LG PRODUCTS AFTER SERVICE EXCELLENT WE HAVE PURCHASED BUT NOW OUR CONFIDENCE IS SHAKEN BY YOUR CHANNEL PARTNER AND LG MANUFACTURER. EXPECTING EARLY REPLY... OTHER WISE I MIGHT KNOCK THE DOORS OF CONSUMERS FORUM. P RAMBABU

We had bought the LG Plasma TV in October 2010 from M/s. Malaika (LG Outlet) Mira Road for Rs.65, 000/-. Everything was fine for these years and this week when we were watching the television it suddenly stopped working. First we thought there was some cable wiring mistake, so we got the cable wiring checked by the cable service provider and the earthing checked by the electrician. The electrician said all the wirings are okay and there is no problem. We don't know how this television stopped working. When we called up the helpline they sent a technician and when the technician checked he said the panel and other parts are not working and the total cost of repairing would be Rs.25, 000/-. We are absolutely disappointed with LG products. If we pay Rs.25, 000/- for repairing, why not pay few thousands more and buy a brand new television set of some good brand.

We had purchased a LG refrigerator FFM237AGNN on 17th March, 2012 from Kohinoor Televideo Pvt Ltd, Mumbai. The refrigerator ceased to work on 11th May 2014 and a complaint was registered with LG (Complaint # RNA[protected] on 12th May 2014 based on the complaint, A technician visited the house on 20th May to fix the problem. An order was placed for a compressor which was fixed on 11th July after a delay of almost 2 months and the refrigerator was delivered to the residence on 12th July. However the refrigerator again ceased to function on 14th July evening inspite of being checked by the Technicians on 14th July morning. The matter was taken up with Mr. Vasu LG Area Service Manager who promised to look into it but with no solution till date. This is pathetic service from LG, a Multinational Company which prides itself of being provider of high quality service to its consumers.

I have purchased LG LED TV Model 32LB554A, On Date 18/7/2014, After few Days I have face problem in that on the center on the screen LED sowing Gray Dot this issue I have many time discussed with Your Toll free customer care Number but he give me only Technical support but he not log the complaint, Date 21set 2014 your Executive Log my complaint and Tech check the unit and apply some technique but problem is not solved, that the reason I have again a Log the complaint senior Tech check the unit and confirmed it to be panel issue and said that it needs to be changed. I am face this issue on day first, it’s a some Manufacture defect. It’s a new product please replace this product for the same model. Company totally cheated me, no any mail response no body senior contact with me. Repairing not a solution for all issues. RNA[protected] RNA[protected] RNA[protected]

I logged complaint on 5th Nov as our washing m/c was not working. The LG engineer (Mr.Altaf) visited the premises & diagnosed that drum needs to be replaced along with issue with drainage system. He said that the machine is 7 yrs old & no spares available so its as good as its scrap. I purchased 2 LG washing m/c & 1 double door LG fridge so now I feel being cheated as LG selling there outdated products in market and then saying no service is available. I followed up with local LG Manager Mr.Manoj & Mr.Balaji Sabde however, this communication was always one sided as I never received proactive response from LG for reported problem. After 3 weeks of follow-up, LG Manager demanded for invoice receipt of washing m/c which I sent immediately but despite my pro-activeness there is no updates from LG side. When I asked about Regional Service Manager information, then Mr.Balaji responded rudely saying he don't now & check with customer care. He don't know his boss name? Very poor serve from LG, henceforth I wont go for this brand nor recommend anyone :-(

Dear Sir/Madam, I, Pramod Agrawal, had purchased a 32” LED on 22nd December 2013 from M/s Lifestyle.(Add: Dimrapur Chowk, Raigarh, Chhattisgarh). The model number of the monitor is 32LN4900. The LED was not functioning and since it was under warranty for a period of 1 year, a complaint was lodged via telecon at the toll free number of LG on 17th November, 2014. The complaint number was RNA[protected].The mechanic visited our premises within 24 hours & he clicked snaps of our LED saying that parts of LED were to be purchased. On 19th November 2014, I received a message from LG stating that my complaint was under process as the parts for the LED were being purchased. On 21st November 2014, I received a call from LG stating that the parts for the LED had been received and they also stated that the payment was to be made by me. When I stated that my LED was under warranty, they said that I should bring my LED to the service centre. Please note that is it the responsibility of the customer to take the product to the service centre? Please state if the service of taking the LED from customer’s premises to service centre is chargable which is what the toll free personnel informed me. A manual job sheet was prepared by the service centre personnel. Meanwhile I received a message from LG that my complaint had been resolved despite the fact that no repair had been carried out. However, I took the LED to the service centre to speeden the process of repair. Despite the fact that my LED is under warranty, I was told that the LED was not in warranty. Please look into the matter & resolve the issue as early as possible as my LED is lying in the service centre. Please provide me the details as to when would my LCD be repaired. Anticipating a quick response, Regards, Pramod Agrawal Add-Railway Bangla Para Near Swami Vivekanada School Raigarh –Chhattisgarh Mobile No- [protected]

Had given my nexus 4 to dadar serivce center on 15/11/2014, with valid warranty. Was told id get it in 10 days. called the toll free number and they said it had been cancelled as they could not get in touch with me.this is a lie as i had recieved msgs saying parts had been ordered. the contact number on the job sheet [protected] is invalid. How do i know whats happening? Is this any way to treat a customer? do you expect me to keep making trips to the service center just to inqure about complain statuses? RNA[protected] job sheet number

I bought a LED TV, model: LG 47LM76100-TB 22 and after 19 months, I faced a problem in the display. The technician from Goldiran, the representative of LG Company in Iran, checked the TV and informed me that the panel of the TV is off and the fee for repairing the TV is equal to 90% of the initial price of the TV??!! It is very interesting for me the TV with this high price didn't work for me even for 2 years and this is a big cheating from LG Company that sells equipments with problem. Shame on LG Company for this big cheating and I believe that LG is the biggest cheating company worldwide.

I had bought LG refrigerator double door 2 years back. It was working properly, but suddenly 5 days back the cooling stopped working. The fridge is getting powered on, but the cooling is not happening. We are trying to get in touch with LG Customer care no [protected] and getting no good response from them. On multiple follow ups, they inform that it is pending with service center, Pune and not with us, we have escalated this issue. Isn't it their responsibility to check whether the customer issue is resolved or not, and track the issue if the issue is not getting resolved since many days. The Pune service center for LG is the worst service center ever i have seen. Insipte of multiple calls, they behave as if they don't need any customers. They are not taking the customers seriously. This is an BIG ISSUE for any customer if not getting proper response from LG service center. Its been 5 days now and our fridge is not working. One of the technician visited and informed that this is gas choke up problem and another technician will visit. Now, is this meant as proper service by LG ??? Please think about the customer, we are having small kid in house, we cant even keep milk for him. It's an home appliance which is required on daily basis. I am frustrate so much by LG, so will make sure none of my friends will by LG henceforth. Not only fridge, not any LG product should be bought.

Dear Sir, Pls.update the below compliant old compliant[protected] new compliant[protected] Again unit has been taken & no response from them I have logged a complaint on 30.09.14 at 11PM (RNA[protected] stating my LG make AC, not working properly ( No Cooling), after 4 days on 05.10.14, I have received a call from one of your engineer Mr.Salim, stating that he is in our locality & will be visiting my place today, since it was a Sunday & prior intimation has not been given, I was not in home, but I request for him to visit after 4.30 PM, for which he has not given any conformation, but without my knowledge my call has been rescheduled & after that I have got a call from another engineer Mr.Palani on 06.10.14 & appointment has been scheduled for 5.00PM, which never happened, while I contacted him, he has taken a con call with another engineer Mr.Yuvaraj, where he intimated that he will visit by 6.00 or 6.30 PM, since he has other appointment, hence I myself requested him to attended the call next morning at 11.00AM, since I know the value of appointment & other customer should not be troubled. Finally Mr.Yuvaraj has came by 12.00 PM & started his observation, I have given a complaint stating cooling issue, for which he said he has been informed with water leakage issue & for gas filling a separate team will be coming & I have had other issue like swing not working & remote sensing not good, for which he told he will check out for spares & will let know or will come in the evening, but till now I have not got any proper response for him, I have made a call to him in the morning for which the response & attitude is very disgusting, I have requested him to provide any senior contact no, for which he told to ask the customer care & disconnected the call with out any manner, as a customer I was very upset about the attitude of your engineer & the system of service providing. I know that I might be wasting your time, making you to read this letter, but pls think their may be few customer who will be giving feedback's which will help you to improve the quality of service. I am using more than 3 lg products, here after I will think twice before buying or recommending your products. Pls help me to sort the issue & I will be very thankful to you. Regrds, [protected]