LG Electronics Complaints & Reviews

Request for extension of AMC Under LG Happy Living Plan [protected][protected]----- Washing machine model :LG WM SA WP 9526 S Sr No. 908MGWJ043657 Invoice No. [protected] Dt:[protected] Purchased from Shop-Details below Shop: Rajkamal Electronics Pvt. Ltd. RKS Ameerpet 7-1-616/6, Beside Petrol bunk Hyderabad - 500032 Ph No.[protected]/52/53 Under LG Happy Living Plan AMC was done for the period from[protected] to[protected] by Authorised Service Center of LG Electronics P.Ltd. AMC service provider's details as below Service contract No. name of proprietor: Srinivas Phone No: [protected] [protected]@gmail.com Srinivasa Electronics Plot No.106. Kamalaparsanna Nagar Allwyn Colony, Kukat pally Hyd - 500072 ( WM = to be read as "LG washing machine" ) When they recently attended to WM complaint No. RMA[protected] probably on[protected], the serviceman came to attend the complaint of drain nob slippage and just told us the inside panel is to be replaced and gone away.and he did not care to enquire whether we are ready to get replaced the inner panel what he told and never contacted us again. Two days later when I was able to contact Mr. Srinivas on his phone No. [protected], I requested him to get AMC extended to our WM further. He declined to get AMC extended to my WM saying that as per Sr.number of the machine AMC can not be extended further. I told him as per LG Happy Living Plan AMC was available up to 6 years from the date of purchase of the machine & we purchased it on [protected] & we can avail the AMC extended for one more year ie up to[protected].as per LG Happy Living Plan Even then he totally refused to extend the AMC for WM. With the particulars & facts given by us kindly advise us & arrange AMC extended to our WM up to[protected] as per LG Happy Living Plan which guarantees extended AMC up to 6 years from date of purchase of machine. Thanks - G.S. RAMARAO E-MAIL: [protected]@rediffmail.com Phone: [protected], [protected] ( Hyderabad )

Mitchelle Desilva had bought an LG AC in Aug 2012 and the AC stopped working within 4 months. It took us nearly 2 months of follow up with the dealer and your service center to identify the issue and fix it. Since then our AC has stopped working 3 more times each within 4-5 months of repair and we have to keep following up for nearly 2 months to get the issue identified and sorted, Infact, there is also a payment of ~INR 4k to the LG authorized deal for each instance. My AC has again stopped working after my last rounds of repair and I am really fed up with pursuing your service centre each time to spend a few days figuring out the issue and not being able to rectify it. I have already written thrice on this forum but still no resolution. Really fed up with the product. Are you selling defective products so that you can make money on repairs ? This is the fifth time in 2 years that the AC has stopped working and your service centre is asking me once again to pay 7k. Eight times you have msged bk that someone will get in touch with me and I am providing my contact details for the fifth time I wrote on this forum on 21st Sept. Its a month now and no one has bothered to even offer a resolution. . My phone no. is [protected]. My email ID is [protected]@gmail.com. Mt complaint no. RNA [protected].

I have purchased LG Fridge No. 322 RPJL on 01.10.2014 from Kolkata. After complaining twice your representative visit my residence on 09.10.2014 and inform that the freeze have manufacturing defect and the will replace it within 2 days. Now, more than 20 days over they haven't replace it till date and they are not properly communicating me also.

I HAD PURCHASED DOUBLE DOOR LG REFRIGERATOR ON 10th AUGUST 2014 AND AFTER LESS THAN TWO MONTHS IT STOPPED WORKING. I HAD LODGED COMPLAINT IN CUSTOMER CARE LG ON 10th OCTOBER 2014, COMPLAINT NUMBER RNA[protected]. THE TECHNICIAN AND ENGINEER WHO VISITED US TOLD ME THAT THIS PIECE IS DEFECTED, AND THERE ARE SO MANY DEFECTED PARTS IN THIS REFRIGERATOR. YOUR ENGINEER AND TECHNICIAN TOLD ME THAT THIS REFRIGIRATOR WILL BE REPLACED VERY SOON BECAUSE THE DEFECT IS MAKING DEFECT AND THE FAULT IS FROM LG. BUT AFTER SO MANY DAYS THERE IS NO RESPONSE FROM YOUR SIDE. THE RESPONSE FROM LG IS VERY POOR. YOUR CUSTOMER CARE TEAM DO NOT KNOW ANYTHING AND ALSO NON COOPERATIVE. WHY SHOULD I SUFFER WHEN THE PIECE IS DEFECTED. THIS SHOULD BE THE LAST LG PRODUCT IN MY HOME BECAUSE THE WORST RESPONSE FROM YOUR SIDE. SORRY TO SAY THIS BUT YOUR CUSTOMER CARE SERVICE IS REALLY VERY POOR. KINDLY REPLACE THE PRODUCT AS SOON AS POSSIBLE.

Dear LG Team, I have bought LG LED TV LB6500 47inch in Reliance digital for 92k on[protected] and got delivered on the next day and LG service came for the installation on[protected] ..he completed the installation and when he switched on the tv the display was only half working the other half is simply white in color there was a issue in display he turned off and on many times and couldnt solve the issue..he even called to his seniors and no one could solve he then left saying his senior would come and gave his number..i was waiting and no one came when i called his number he said he's going to head office and will not come..i dont know where the problem is i called to reliance digital and they said a complaint was registered..but the next day when i called to LG customer service they are saying that no call is registered for complaint and evening the another person came again for installation he's saying that a call is registered for only installation and not for complaint he asked for bill copy and i gave to him.. i again called the reliance digital and asked them to register my complaint..why this is happening and when will i get my product replaced..i request LG authorities to understand the value of money we use in ur product solve this issue ..my name karthik contact no is [protected] pls check and solve the issue soon..i also attached images for your ref..

Dear Sir/Madam, This is an official complaint about the Faulty product been sold and ignorance received by Company employees toward our complaint. I have purchased an LG Fridge from LG showroom ‘SUPER ELECTRONICS PVT. LTD’ for with Bill no. ‘LGSHOPEE/80/JUN/2014’ under the name of ‘Mrs. Kanta Arora’. We noticed that there is a fault in refrigerator Door when we have got the delivery, then a guy named ‘Mr. Deep Jyoti Sarkar’ visited our place to check the fault on 25th October’2014 as he got a complaint from Retailer. He confirmed that there is a Manufacturing Fault and it should be replaced due to the fault, however refused to take the product along and was very rude in his response. He also applied some tape and Vaseline on the Door from his own side and I refused him to apply anything from his side and let the company that the action. After doing further argument, he provided the contact details of his Senior Mr. Kapil Bansal’. He simply refused to accept the fact and straightway said that this fault will be repaired and nothing will be replaced. My question to him was ‘WHY WOULD I GO FOR REPAIRED PRODUCT WHEN I PAID IN FULL TO GET A NEW PRODUCT, IS THIS A LOTTERY SYSTEM?’ On which his reply was ‘JAB MEINE BIOL DIYA KI NAHI HO SAKTA TO NAHI HO SAKTA’ is the response from an Area Manager? I asked him that should I report it further to consumer court to get this looked into, the his response was ‘JAH JAANA HAI CHALE JAO, KUCH NAHI HO..CHAHE TO SUPREME COURT CHALE JAO’… ‘MEIN HE TOP BOSS HOON OR MERE UPPAR KOI NAHI HAI, TO JO MEINE BOL DIYA WOHI HOGA’, again rude way of entertaining complaint. I have raised the same with LG Shoppe guy on[protected] and they said that we cannot do anything in this case as it was already raised to LG and now it’ll only be repaired. Firstly, I never made any direct complaint to LG, it was raised by LG Shoppe guy and now they’ve also refused to entertain on our complaint. Now, today another guys named ‘Madhav’ visited my place and was very rude. He simply said that this will only be repaired, not replaced. My complaint points: - Why would I repair a brand new product, which has a manufacturing fault? - Is this the way you treat your customers complaint and give such responses? I want you guys to look into my complaint on serious note and get the product replaced. Else, issue me the docket number of the complaint and will get that raised to Consumer court with your response so that they should also know how you guys deal with customer on sale on new product. We’ll look forward for your response within 48 hrs. Regards, Mahesh Arora +91 [protected]

Dear LG Team, I purchased LG L60 from one Retail store in Dombivli @ 7000/- on 18Th Oct 2014 ( Bhai Duj) for my brother. When i went home I found mobile was not functioning properly it got restarted twice & also got hang several times I went to the store next day and shown the problem. Dealer told software issues wont have replacement & he asked me to go to service center which is too far from my location in Kalyan. I am a working for Times Group - Pune. Some how I managed to go to service center today, when I went there the service person said they will format the pc and kept the phone with them. When I asked for DOA as device is not functioning properly from start the person attending to me said " Are you an Engineer? We will first format the device and then check and will let you know for the same." I don't understand why should I Rome here and there after paying money & also how to go to service center 2-3 times. I request you to kindly provide me DOA letter so that I can take fresh pc from dealer, Cash back will be appreciated as Dealer is not supportive and have not taken the responsibility of DOA unit by asking me to go to service center. Hope you response back to my query & resolve my problem. Simmi Vinod Sharma TOI - Pune

I purchased LG LED monitor Model 16M35A-BA.ATRGMSD on 23rd Sept and the monitor just worked for 30 minutes, after that monitor never worked. > Dealer refused to take it back stating i need to file a complaint against LG Customer service and get the product repaired/replaced. > i called up LG Customer server and raised a request RNA[protected], the LG Support guy (Satyanarayan - [protected]) came to my home and checked monitor and said that the monitor needs to be replaced. He took all releavant documents along with photo of the bar code on the LED Monitor and Invoice copy. After that no repsonse for 10 days, when i am calling the person is not answering my call. After calling from a different landline number he received my call as soon i asked about the progress with LED Replacement he said he will call back in 5 min and hangs up but never callled back. > later he said he cannot do anything he has forwarded all the papers to Prashant Babu ([protected]) and Prashant Babu is in-charge of replacement. However prashant never picks up the call. This is very frustrating.. SUCH A BAD CUSTOMER SERVICE EXPERIENCE. > Prashant Babu ([protected]) keep on telling that we dont have the model and dont know when it will come. It has been past one month and we are still NOWHERE. LG Company itself is saying they dont have that model available, however there are thousands piece available for sale out in the market. THIS IS CALLED BRAND CUSTOMER SERVICE. Prashant has been very very rude on the call, if this is how you will serve customer, then i will have to say, I WILL NEVER BUY ANY LG PRODUCT IN FUTURE NOR RECOMMEND IT TO ANYONE.. PLEASE GIVE ME MY MONEY BACK OR GIVE ME A REPLACEMENT. DONT KNOW WHERE TO GO.. WORST EXPERIENCE EVER

Dear Sir, Registered a complaint on 27th October, 2014 Afternoon (Ref No : RNA[protected] they said the service is scheduled at 11:00 to 12:00 Hrs on 28th October, 2015 and asked us to be present., but there was no call or any response from Lg side again called them they said they have changed the category to Most priority but no updates late and again i had called LG CS they have said the tech people will call before 8PM which they dint, today (29th October, 2014) when i called the same thing is being repeated stating elevated the issue etc... They can say will it be possible or not so that we can check out for alternative and opt our self from buying LG product which is unable to provide service to his customer. Regards Sreenivas Nambiar +91 [protected] [protected]@gmail.com

Purchased through Flipkart on 26 Oct 2014 till date no one from LG service centre appeared to show the demo of the purchased item.contacted to customer care but of no use as they given the mobile no.[protected] of Ms.Bhavna patel CCO and the service centre no..[protected]/[protected] of M/S.Krishna Electronics.Neither of them is responding nor sending any staff for the same. Will never suggest to any of my friends for this company... My address. Munmun Banerjee/Sayan Banerjee A-1 Rutvik Park society Navjivan Ajwa Road Vadodara 390019 Mob-[protected]

I had complained for my refrigerator on last Monday 20 oct . Last 8 days the technician are fooling me by giving time again and again . It's been pathetic experience from LG . The service team is totally useless and I think they never ever must be attending any complaints Regards Devang Dhruv [protected]

Same fate for me. LG complaint no- RNA[protected] LG PC monitor 18.5 inch Model LG Flatron W1934S Price 6800 It got 5 Year warranty(3Yr + 2 Yr extended warranty) Purchased on 28 Aug 2009 Location - Trivandrum, Kerala Issue - Monitor panel issue on 22 Aug 2014(With in extended warranty) Straight lines appears horizontally at the centre. I registered complaint to LG customer care on 23 Aug 2014. They revert back next day. And assured to replace monitor asap. After 3 days got SMS " Your complaint has been closed .Thanks..." I contacted local LG customer care at Karamana, Trivandrum, they said its no problemthey will do replacement once new monitor arrive. After 1 month informed me they had stopped manufacturing old type panels. And informed me to give refund amount of 15% of monitor's price(i.e.. by deducting depriciation amount) Now they need me to return my PC for getting the refund. Its not written any where in the Terms and Conditions of extended warranty that they take back the monitor and give refund of just Rs1000(after deducting depreciation amt). Its solely the responsibility of manufacturer to replace the faulty panel. At last all the burden is on the consumers shoulder . Email i got in 2009 includes this in Terms n Conditions: "In the event of any unforeseen circumstances, spares not being available then the company's prevailing depreciation rules and policies will be binding on the purchaser to accept as a commercial solution in lieu of repairs." Regarding extended warranty details - http://www.in.lge.com/valueoffer/LCDMonitor2year/main.htm SO CONSUMERS THINK TWICE BEFORE SELECTING A BRAND TO BUY A MONITOR.

Given installation and Demo request from last 6 days, but customer care dont have time to call and even not picking up the call. I bought LG LED TV LG 32LB530A from sanpdeal. Name:- Rohit Bosamia Adress:- Fulwadi, ramji Mandir Road, Street no c-7 Jetpur-360370 Gujarat Contact no:- [protected] Rajkot LG Service center no [protected] and [protected], is Unanswerd everytime i had call. I had called them thousands of time. Please also tell them incoming call is free now, why dont they pickup and aswer. I need a strict action against service center personal, Need to teach a lesson, this is not the way of providing service.

I had been to LG service centre at Saki Vihar in Ensa Industrial Estate, Andheri. The timings of the centre are 9 am to 6pm which is displayed outside the centre. But the staff comes not before 9 45 am. When complained to the service centre manager MR. Kartik he replied saying the staff will come by 9 45am 10am and I quote "staff late aayega toh kya hua". And after inquiring with the guard of service centre it was found that Mr Kartik himself comes at 11 to 11 30am. Pathetic service ...worse service centre and instead of improving the service and puntuality the staff themselves argue and tell the cuatomer they will come late. If LG doesnt value their time atleast value the time of customer.

Dear LG, I have bought washing machine with dryer and refrigerator from LG from Sharaf DG in the UAE, and since then I am living in a night mare . I bought the items on October 20 and was delivered on the 23 as per my request . I received a message from al yousuf who are he agent in UAE that delivery will happen and I have to keep the yellow part of the invoice for installation, when the delivery man came to my home I begged him to give me the yellow invoice and he said no, you have Sharaf DG invoice, I said I recieved a message from your company and he said no and refused to give me, he gave me number to call for installation, I lost this number and the night mare began, I called the LG toll free number and she kept me on hold with no help and never called me back, I called again another lady started asking me about so many details invoice number which I do not have and said I am unable to help you, what can I do, I called Sharaf DG more than 30 times with no help what SO ever, so I had to go to the shop and leave my work to go there, then the shop manager called LG manager who promised to send someone to my home, and left happily hoping my washing machine will get installed, he said he will call me, I received a call but was praying, so I missed it, then I called back, and here is the important part when I called back the technician of LG said, I called you because I was near your home but you did not answer so I left after waiting for four days he came and left in 15 minutes because I didn’t answer, I begged him to come back and pay him taxi charges he said no and was very very very rude as if I am begging him, here I am my machine is not yet installed, I am taking rude attitude from call center and technicians because I bought from LG in the UAE . I REGRET BUYING THIS 2 APPLIANCES, I BOUGHT THEM BECAUSE ON THE NET THEY MENTIONED YOUR APPLIANCES ARE THE BEST HOWEVER THEY FORGET TO MENTION IN THE UAE YOU WILL GET THE WORST SERVICE EVER . I THOUGHT I SHOULD SHARE THIS WITH YOU MAY BE YOU WILL BE ABLE TO SAVE THE REPUTATION AND HELP ME AS NO ONE IS ABLE TO HELP ME HERE. Thanks Iman

Dear sir, I have purchased LG LED 42 Tv on 15 sept2014. Model 42LB 6700 . SNO408plzu120021. I have filed complaint regarding WiFi connection of my TV. to the toll free number[protected]. The complain number is[protected] on 15 th oct. But I am so sorry to say that NO ONE has ever cared to solve my problem eversince. Once they said that they have NO Qualified Technician for this job. I am shocked with this reply I have always believed in LG products and their services. But now I hope that my complain will be attended to and solved with due care and speed. GNDesai

I HAVE LOGGED COMPLAINT NEARLY 2 MONTH BACK REGARDING LG 258 Litres GL-D292RPJL(PG) Frost Free Double Door FRIDGE. IN WHICH COMPANY HAS NOT SUPPLIED TWO MAJOR ASSORIES LIKE TWO STEEL ZIG ZAG RODS FOR HOLDING 1.5 LITER COLD DRINKS BOTTELS AND ONE CHILLER DOOR WAS MISSING. WE OBSERVED THAT MAIN ASSORIES WAS MISSING OR STOLEN FROM FRIDGE. IN 2 MONTHS THE COMPANY RESPONSE WAS VERY POOR TO RESOLVE MY THAT ISSUE. ONE SIDE THAT MNC IS SPENDING CRORES OF RUPEES IN ADVERTISEMENT AND ANOTHER SIDE THEY ARE CHEATING WITH CUSTOMER BY SUPPLYING DEFECTIVE HOME APPLIANCES. COMPANY REPRESENTATIVE TELLING ME THAT FRIDGE IN NOT HAVING THAT ASSORIES BUT THAT CAN BE PROVED CLEARLY BY GIVEN IMAGE THAT ARE MISSING. NOW I WILL TAKE THAT ISSUE WITH CONSUMER FORUM. I HAVE PURCHASED THAT ON 25 AUG 2014 SURYA PRAKASH GUPTA [protected] HOSHANGABAD

Dear LG Team, I called customer care for my Semi-Automatic Washing Machine Repair, after dialing selected Telugu option to speek with Customer Care Executive. I said I am from Telangana and given my Complete Address, in-spite of this Executive keep on asking me where you will live, what is your Area Name. I said i have given my complete details to you but he is not getting my point and again started asking where you will live tell me the area name. Really it is irritating. My Mobile No: [protected]

I had purchased LG 32 inch LED on 27 july 2014, Had to replace the TV with in 20 days due to some issue(some chip had gone bad) and now just within 14 months my display has gone bad and you have quoted me Rs 12000/- to replace it. LG products are pathetic and i am really disappointed with it. This was my first LG product and the experience is very bad.

I had to give my Split AC for repair. So i called the customer care centre in Mumbai to take my AC for repair.The pick up person came after 3 days to take the AC from my home inspite of customer care committing to take the AC within a day. Then now i am continously calling the service center for delivery of my AC. They said to deliver the AC on 22nd Oct 2014 but till date i have not received the same. Also they don't even bother to call and reconfirm when the AC will finally be delivered. I am sorry but this is substandard and pathetic service which i didn't expect from LG.You should change your tagline from "Life's Good" to "Consumer's Life Miserable"