LG Electronics Complaints & Reviews

Complaint Ref No: RNA[protected]. Dtd. 20th September 2014 Am writing this mail with a heavy heart. Have decided not to go ahead with any of LG Products in future due to poor, pathetic and irresponsible people in the customer service. The undersigned lodged a complaint as detailed above, understood from LG service personnel there is some problem with one of the parts and hence there was no cooling. I had asked for replacement and when the product arrived, the fridge door had a few spots and probably a small dent hence had to reject the product, this shows your standards of quality checks in LG…... Till now as on today's date i.e; 14th October 2014 there is no news regarding the replacement of the product. Can you imagine running a house without a Refrigerator for almost last 25 days???? Whenever i give a call to customer care @[protected], am always given different contact where am supposed to call and interact. First, was asked to contact "Direct Service[protected] and[protected]" no response. Then was asked to call Sweta @[protected], the phone was never picked up nor was there any response to my sms. Again call centre asked me to contact Mr. Murlidhar @[protected] No response. Then Call centre asks me to contact Mr. Kishore @[protected], my issue was acknowledged but no commitment on when the replacement is going to happen. When I chase with your logistics, they say we have got no clearance from LG, Mumbai office. What am I supposed to do now, again call up customer care, they handover me a new name along with a new phone number, etc. What the hell is going on…….could somebody take the responsibility and address my issue please. Pathetic response of LG Customer care and concerned officials. Regards, D.N.Behera [protected]@rediffmail.com

Hi, I have bought the following model LG 32LN5110 32 inches LED TV (HD Ready) - OD[protected] from Flipkart. LG Complaint No.: RNA[protected] Just after a month, the TV stopped working and the LG customer service manager (Prashant Patil) told me that they will replace the TV with exactly similar features. Now it has been close to 30 days and Prashant Patil - Customer Service Manager, Mumbai, is making me fool. Today (14th Oct, ’14), he sent TV which is of lower version (without ECO Sensor, Energy Saving, and the new TV lacks many other small features). Now, when I asked Prashant that why he sent this TV without any features as compared to the TV which I have bough, he says that he has this only TV in their stock. Now I told him that deliver the TV which has features as compared to the existing one and take the TVs. Prashant says that he will file FIR against me in the police station for not co-operating with him and also LG can stop offering their service to me. Discussion with LG Service Center Customer Asim Sheikh and Prashant: Prashant is not willing to provide the right TV and is forcing me to keep the new TV which they have delivered today and this TV really does not have any feature. He is also threatening me that he will file FIR against me in the police station. Kindly solve the issue.

I purchased LG front load washing last two months back, same day I was facing quality issues. I informed LG show room (DAS agency in Palakad). They sent LG technician, but still my problem not yet resolved. I spoke many times LG service Centre and LG area manager Name Mr. Ligesh ([protected]). They assured return back the product and refund the money. Almost two months over still I didn’t get any update on this.

Hi I bought LG washing machine on Last Diwali (2013). My machine is making tremendous noise in last stage of washing process. I raised complain in Mar 14 Jun 14 Aug 14 but LG local service center is not able to repair it. I raised complaint yesterday 10/12 and asked customer support to exchange my washing machine and she confirmed that she is raising request for exchange and she told me that with in 24 hrs problem will be resolved. As I did not get any reply in next 24 hrs I called back LG support, I came to know that your request is pending and it is only for repair and not for exchange. I do not understand why LG support staff is lying to us! Then I connected to LG escalation team and they send one technician and he said machine is ok and he resolved my complain with out my concern. My machine is still not working and its making horrible sound. Last Complain number: RNA[protected] Vivek Patel [protected]

Suddenly my 14 months old side-by-side refrigerator stopped cooling on morning of 5-Oct-2014. Fridge was on with all temperature controls working without any cooling. I registered a complain with customer care, complaint number RNA[protected]. On Monday (6-Oct-2014) the service advisor visited the house and declared that the gas had leaked and they need to order gas as it is imported. On 9-Oct-2014 another service advisor came home with replacement cooling gas. On checking he mentioned that gas was all fine and compressor is not working. He checked with 1st advisor and both agreed that compressor has gone bad. Since then I have been trying to call both of the service advisors and they keep telling me that they have ordered for replacement part but LG factory keeps sending them wrong parts!! Can you believe this? LG is so irresponsible? Why the hell you are selling products with pricing through the roof if you cannot even send a proper replacement part for 2 weeks???? Today (13-Oct-2014), the service advisor tells me that if in another 1 day proper part number does not come, then I can escalate in LG office as he cannot do anything more. Where the hell is LG Management? Are you guys listening/reading??? If you have any decency left kindly help to service customers as promised or stop selling such expensive products!! -Adetya [protected]

I am having a side by side door refrigerator from LG just 16 months back. It has started giving an error "DH E" almost 10 days back. After that when I approached LGs customer care for the above complaint, their service engineers have visited us 4 times up till today and each time with different stories related to problems with various parts of my so called LG Refrigerator. And if this the quality that LG is delivering then I must say this was the last time, I have purchased any LG product. And my above problem is still unresolved even after 4 visits from LGs not so experienced and well quipped service engineers. In the first visit they suggested there is a gas leakage problem. (Costing to me - Rs 281 being visiting charges) In the second visit, they were of the opinion that it is a problem of sensor replacement & that got replaced.(Costing to me - ~Rs 800 being service charges & part replacement) In the next visit, they come up with a new excuse that a senior has told them that sensor can not be replaced without replacing the heator . The next visit made us aware of the fact that PCB is not working and will cost us around Rs 5000 ONLY. AND ALL THIS IS HAPPENING IN A 16 MONTHS OLD FRIDGE. Regards Samir gupta +91 [protected] [protected]@gmail.com Address : D-139, I floor, Noida sector 40, UP, India

I have purchased on slit AC in April 2013. Since then till April 2014 I have to book almost 10 service requests. And every time after a rigorous follow up the service people comes but fail to fix the problem and promise to send senior technician for which I again had to wait for 4/5 days. Once they found that the installation was not proper and hence took almost one month time to fix the problem. Once thy have taken the entire system to their work shop and when it came back I found lot of scratches in the AC which I complained to their Regional service head for which he promised to follow up but did not looked into after 5/6 call to him. Now also the AC is not working at all I am really fed up I request them to look into this, I have decided to take them to the consumer court for all the harassment, cheating and lost of peace. Even today I got a number from their customer service which they told that the person is head of customer service but when I call him he did not pick the call even after sending him a SMS also he didn't bother to reply. This shows their attitude towards customer and fraudulent intention to cheat the customers with faulty products.

Dear Sir/Madam, This is w.r.t Job No- RNA[protected] regarding replacement of defective compressor (Under warranty) of LG-Air Conditioner (Spilt Type). Said Compressor was replaced by M/s R.K.Services, Mathura vide their Invoice No- 959 dated 30/09/14. In which they charged Rs. 1685 for gas charging & Rs. 567 - as service charge, Total- Rs. 2252=00 I told to Service Engineer that compressor is under warranty then why I shall pay the charges, but he said that w/out payment he will do nothing. So I paid the amount to him. When I told regarding above unauthorised charge matter to LG Representative Ms Pooja Mathur, after her enquiry she confirm that party should not charge for the product under warranty and ensure that party will return the amount. Almost 10 days past, But regret to say that nothing happened in spite of repeated requests. Kindly look into the matter and do the needful at the earliest. Regards, K.Sehgal GM-Plant Mahaan Proteins Ltd. [protected]

The LG FRIDZ which we purchased on 08.06.2011 is out of order from 07.10.2014 .We rang to the toll free number of LG . But received no response even after 24 Hrs . The product is still in warranty period . Please send your service engineer immediately to the following address Model Number GL- 254AM5 Year 2011 Number 105NRRDO43454 250 Ltrs Frost free Our home Adress B.Lata 303 A, Surya Towers, Bhavani Nagar, Malkajgiri, Behind ANUTEX, SECUNDERABAD, Phone number :[protected] & Mobilie [protected]

SIR, ON[protected] A SUM OF Rs.4172/- HAS BEEN PAID TO ONE Mr.WESLEY, LG ENGINEER WITH MOBILE NO.[protected] ON A/C OF AMC FOR THE PERIOD FRO.08-06-14 TO07-06-18. WHEREAS THE INDIVIDUAL HAS GIVEN ONLY JOB SHEET. BUT TODAY WHILE ATTENDING LG WASHING MACHINE, SOME OTHER ENGINEER DEMANDED AMC RECEIPT, AND I HAVE SHOWN THEM THE ONE AVAILABLE WITH ME. BUT HE TOLD THAT IS NOT AMC RECEIPT.BUT BASED ON RETAIL INVOICE GIVEN BY HIM BEARING INVOICE NO.1294 DT.[protected] FOR Rs.300/-+37 SERVICE TAX, I THOUGHT HE IS NOT CHEATING. BUT NOW I HAVE A DOUBT WHETHER HE HAS PAID THE AMC AMOUNT TO THE COMPANY OR NOT AND I AM IN DILEMMA.PLEASE SEND ME AMC COPY. THANKING YOU, YOURS R .JANAKIRAMAN

Respected sir i purchased a LG refrigerator (model no LG275VS5) ON 16/10/11 FROM great eastern trading co via tax cash memo no --c/08159/11-12 after wards the machine suffered a problem and was sent for repair via complain no RNA[protected] but at the time of delivery after repairing of the machine, it was found that the outer body was badly dented and damaged i subsequently called the service centre and talked with mr subir of (sunshine---83, golaghata road, vip tower, block f kol-48), he told me not to worry and will replace the refreigerator body and door which is damaged . but after that more than one and half year has passed but no action has been taken in the mean time i had a talk with a number of lg personnel, who only promised that the action will be taken to repair the same the complain no for the above conversation for talks are RNA[protected] RNA[protected] RNA[protected] RNA[protected] LATELY I HAD A TALK WITH MR SAMANTA (LG AREA MANAGER KOLKATA who told me that since the body cant be changed now, i can go for an exchange offer, whereby he will offer 80% depreciation for the old refrigerator, and i have to buy the new one at dealer price . but there is a difference of around[protected] between market price and dealer price when i ask him to consider the amt as the difference is big, there is no fault on my part for the damage caused to the product he simply refused telling that superiors are not agreeing pls help and tell what to do as there is no fault of mine, but i am made to suffer for the last 2 years, due to no action taken by the company looking for an early response thanking you regards ajoy kumar saraf [protected] [protected] [protected]

Our Complaint # is RNA[protected]. We had registered the complaint on 28/9/2014. We were told a person will come within 24 hours. The person came only on 1/10/2014. He took away the Refrigerator on 1/10/2014. We called the mechanic on 4/10/2014 (Mr. Vipul Patel [protected]) he told to contact the service centre (Phone #[protected], the supervisor their said that it will take time. We were told that the refrigerant had leaked because of a cracked tube. We again called all the numbers & Mr. Shailesh (Service Centre Head [protected] ) on 6/10/2014 but no one is picking up the phone. Our Refrigerator is not available since last 8 days!! Our request was at least the phone should be picked & we should be told the status.

TV SCREEN FLICKERING PROBLEM UNRESOLVED SINCE 24.08.2014. PLEASE ARRANGE REPLACEMENT OF TV AND REFUND RS.892/- COLLECTED BY LG FRAUDULENTLY. I AM GIVING THE WHOLE EPISODE TO MEDIA AT YOUR RISK AND CONSEQUENCES. REGARDS, JIGNA VYAS [protected] [protected]

We bought the said machine last year in September 2013 through invoice no 3271 from M/S HariOm Electronics, Khalapur Distt Raigad. Since right beginning, washed cloths has many dirty spots. So many times, we did complaint and comany' s representative attended but not able to resolve the said issue. Last week, again somebody from the company came, he apprised us that the dirty spot issue can not be resolved and assured us that company will give refund of the total amount paid by us for purchasing the said machine and collected from us ID and address proof, the refund is yet to be received. The last complaint No is RNA[protected]. Padam Kumar Agarwal 1003, Siddhi Grandeur, Plot No 84, Sector 19, Kharghar, Navi Mumbai 410210 [protected] [protected]

Sir, My name is varun malik (from baraut, baghpat, uttar pradesh) ([protected]) I had bought a LG top loading model (wf-t7239ul) 3 years back for around 14000/-. Now the problem with the washing machine is that it drain out water from pipe while washing. My understanding is, the issue with the machine is some error in the program. There is no mechanical issues with the machine. I called up the customer care and logged the complaint(complaint no-rna[protected] . The service guy came home and checked the machine and told that the issue is with the PCB. He told that there is no repair for the PCB and hence the PCB have to be replaced for a price of around 3000/-. My expectation was that the service guy will re program the machine and the issue will be fixed. It was a surprise for me to know that the solution that the LG service center provide for a program error is to replace the PCB. Its pathetic that after spending 14000 for a washing machine, I need to spend another 3000 with in 3 years for a minor program error. I would like to bring into the notice of the authorities and people about the poor quality of the PCB in LG washing machine and how much the customers are being cheated after spending their money on products like this.

i had booked a repair service for LG Colour TV. My TV is only 05 years old and was having an audio problem. Within 2 days, LG service engineer attended the defect and he said that the fault could not be rectified as the spares are not available. LG has stopped making such spares of COlour TVs and have no product spare support. it is very surprising that LG has stopped to provide spares within 05 years of service life. CTVs usually last over 10 years in regular homes. it is ok that today most prefer LCDs and LED TVs, but what will happen to the colour TVs?? these electronic companies have marketed so well that CTVs are not available only in thier product list. Even a poor in Mumbai has to buy a LCD as conventional TVs are not manufactured nowadays!!!

Dear Sir, I have written my complaint, number of times, but no one is attending the same by means of your electronic online services. I am Nilkanth T.Naik [protected], from Ponda - Goa Purchased L.G.Front Loader Washing Machine (M.No.F8068LDP ) on 6 th July 2010 .from Cosme Matias Menezes Pvt.Ltd. Panaji -Goa Complaint : Bottom of the door is Rusted . Hope you will solve my problem.I am available on my cell . I do not get your email Id to write seperately. My Id is [protected]@gmail.com Regards, Nilkanth

Most painful experience I have ever had with LG product. I had bought the above registered fridge on 07.05.2010. Suddenly it stopped working 15 days back. After inspection by the service boy from LG, we were informed that the 'Electronic CARD' needs to be replaced, which is fixed in the upper part of the fridge. Thereafter we immediately placed the order to replace it. It has been more than 12 days since we had placed the order, but still not received the respective part. On enquiring with the concerned LG service centre, they say that "the order has been placed but the same has not been dispatched till now and asked us to follow up in toll free no." The Toll free no. says that we are looking into the matter. Then we also filed complain with the LG support website, but again no response. It appears that everyone is trying to escape from the responsibility and we remain in pain as the fridge is not working and most of our essentials are getting destroyed without cold storage. Do the needful or else we shall knock the concerned court for redressal. R P Agarwal

Sir, After many time suffering I have to write this compliant. I purchased a new washing machine from Knati nagar delhi 110031, 05 month in less than a month the washing machine stopped working . I then call complaint customer care centre many times and i have complaint number RNA[protected] but still same position. Even complained to the customer care but no replies yet. My mobile no :-[protected], [protected]

Washing machine's all buttons not functioning . Complaint filed 15 days back . LG technician from Margao, Goa came next day, and said circuit board needs replacement and took it with him . Again came back second time and took picture of washing machine model no. Says circuit board N/A since limited edition, will have to order . Till now washing machine remains NOT FIXED . N.B . Unfortunately my previous washing machine was also LG which could not be fixed because your technician said parts are not available .My wife chose LG again in my absence. Rui Jorge