LG Electronics Complaints & Reviews

Dec 29, 2021

Updated by mehul 39940 Today i receive message from service center - Regal Refrigeration -Vapi and service center person done google pay and return over charge amount 2057 rs without any confirmation. i already informed that i don't want money back. its service center regular practice and service center looted customers regularly i want company do service center audit and check how service center cheat to customer by edit in invoice.as per company technician service center already penalized many time for overcharging done.my request is company do service center audit and return overcharge money to customers

Dec 22, 2021

Updated by Leron Penha Dear Sir/Mam,

This is in reference with our LG washing machine purchase from Super Electronics, Bhayander.

Invoice no 393-MRS dated 10/06/2020.
Chassis no: 003NWCM024715

Complain no: RNP[protected]

We are facing lot of issue with the washing machine which is really troublesome for us.

We have raised many complaints since many months to customer care, many technicians have come since last many days and months but still the problem has not been resolved.

Kindly intervene, to solve the issue as we are facing lot of difficulty with LG washing machine.

Awaiting your reply and solution.

Regards
Leon Louis Penha
Mob- [protected]/[protected]

Jun 03, 2022

Updated by sathish2046 not sure how its marked as resolved,
I received the call back from LG Executive) Customer support said that you escalated and complained about the issue hence they support us,

Dec 22, 2021

Updated by chinnu mns Update Complaint
I have purchased an LG TV 49UH850T on 2017 Feb 15 which cost 1, 10, 000/rs with that I have purchased AMC for up to 3 years with the cost of 23, 789/rs.

I got a panel issue on my TV [Nov 2021]and I registered my complaint under the AMC period, they said they will replace it with a new panel worth 35K but later they said the panel is not available and they're convincing me to compensate with some amount of 25, 000 ~ 27, 000/-rs.
Now they're saying it's company policy that we may only give the above mentioned amount.
I informed them that it is company policy to provide all possible assistance while taking AMC from clients.
They just stated that if I accept it, I will receive that amount, and if I refuse it, I will not receive that amount.
Which is very sad to inform you.

I have chosen LG TV over Samsung and I believe that I have bought a Highend device in 2017.
I was surprised that LG couldn't keep up with one of the most important parts of a TV, the screen panel at least for 4 years.
I believe it's not my fault that the company doesn't have spare parts.
That compensation is only valid for LG TVs, and I'm not willing to risk another one lakh rupees on a device that won't survive at least four years.
Please assist me in this matter and do not compromise my trust in LG.
I have all the bills and proof too.

Feb 07, 2022

Updated by Shah20 when it got resolved.. the problem still persists.. either you just refund the whole amt or replace the machine. i dint get any call for resolution. worst service and no resolution provided

Dec 14, 2021

Updated by Kuljeetit Dear Customer, Your Complain RNP[protected] is in process(Reason : Customer re-appointment.).For any support, call on[protected]