LG Electronics Complaints & Reviews

Problem still pending not socking washing not proper service door close change pending is thia type of service your lg executive demanding money not knowing properly resolution i complaints many times but till no resolution if my problem no solve i do legal action demand satisfied code but till no resolution executed asked me i send mail to lg for your product main door is this type of service not expected 0 rating [Service Request No] RNP[protected]
Still facing problems from purchasing machine

Dear Sir/Mam,

This is in reference with our LG washing machine purchase from Super Electronics, Bhayander.

Invoice no 393-MRS dated 10/06/2020.
Chassis no: 003NWCM024715

Complain no: RNP[protected]

We are facing lot of issue with the washing machine which is really troublesome for us.

We have raised many complaints since many months to customer care, many technicians have come since last many days and months but still the problem has not been resolved.

Kindly intervene, to solve the issue as we are facing lot of difficulty with LG washing machine.

Awaiting your reply and solution.

Regards
Leon Louis Penha
Mob- [protected]/[protected]

LG Fridge Inside Gas Leakage and all gas to applied storage our Vegetables, Fruits, Milk, etc...

Details as Mentioned :

The last two years back purchased the LG above Fridge Model.

Fridge is not cooling and tagged the ticket for a resolution, above Service request was tagged on 10th Dec and after 7 days they visit and replaced the board to say the Compressor is a problem hence ordered the part.

Next 3 days While basis they replaced the motherboard says compressor is the problem and ordered the part.
The next two day days back they came and said the motherboard and compressor are in good condition but Compressor through gas flowing and get colling that the Aluminum pipe is Erosion due to cold (above Freezer and Below Topside) Attached is the Image.

Compressor Gas Leaked on the Fridge due to poor quality material used by LG Factory.

Fridge Inside Gas Leakage and all gas to applied storage our Vegetables, Fruits, Milk and same were eaten.
LG Company is one and only responsible for my Family Members Health issues.

I have purchased an LG TV 49UH850T on 2017 Feb 15 which cost 1, 10, 000/rs with that I have purchased AMC up to 3 years with the cost of 23, 789/rs.
I got a panel issue on my TV and they said they will replace it but later they are convincing me to compensate with some amount of 25, 000/-rs

I was surprised that LG couldn't keep up with one of the most important parts of a TV, the screen panel.

Kindly help me on this.
I have all the bills and proofs too.

— Cashback not received
Hi,

I have purchased a product on of your delear shop on 09.09.2021
Delear details -
Venkatesh electrics and furniture
beside MLA geust house, 3nd bypass, vemulawada, Rajanna Siricilla dist.

Product name : LG W. M f/a front loading 9kg model no: FHT1409zws.washing machine.
Amount paid - rs.40, 500/-
Bill date : 09.09.21

Your dealer sales man said if i pay the amount through hdfc credit card i will receive 15% cash back after 90 days.

According i have swiped the card and purchased the product, later 90 days amount has not reflected my account, i have contacted the branch and visited several times but no use

Kindly look into the issue and do the needful at the earliest.

Rgds
Rakesh Thota

Customer care complaint no Rnp[protected]

Monitor rate got doubled in the retail store.

Escalation team is not contacted after once dialed

No information provided

I want the correct display for my LG monitor

They refuse to give defected part and told will refund the buying price which become half from the current market price.

The LG display got defected within 1 and half year.

Please replace the display

My washing machine has been creating some screeching noise when the Motor is switched ON. Having compliant and also having an active AMC where I paid around 4, 000. I don't see any responsible response from LG support. These guys are just cheates. Please DO NOT buy and AMC for LG products. Inspite of so many followup calls and raising my voice, I don't see any call back from LG, It is really a Sad experoience.

Please Do Not...

I have purchased led tv in Jan 2017 and now tv screen got broke.. I have raised a complaint to change the tv screen and got the quote for rs 29500. I agreed for price...now they are saying no product is available... first they said product available and shared the price now they are saying non availability of screen... it's been 1.5 months not proper support from lg...all ways giving mixed information..
Please advise

Hello,

I am Shriram Kardile from Aundh, Pune (Mob: [protected]).
I purchased 43 inch LG TV model UP7740, from Surya Electronics Wakad, Pune, on 16th Dec 2021.

Now today on 18th Dec 2021, an LG technician Mr. Sujit Khot visited my house and installed the TV. But while starting the TV first time itself, there was smoke coming out of the TV. And TV did not get started.

Afterwards Sujit Khot contacted someone called Mr. Mahavir from LG, who hopefully sent e-mail to Mr. Sagar Pande, regarding this instance.

After that I am trying to contact the shop Surya electronics to check when will I receive the replacement of the TV. But now the shop Surya Electronics is waiting for the confirmation from LG (probably Mr. Sagar Pande) to provide. So that the Shop will give a replacement of TV immediately to me.

Please look into the matter urgently. And get me replacement of TV ASAP.
(As till I get a replacement I don't have the TV in my house as I have exchanged the earlier one.)

Please contact me on: [protected]

RNP[protected]
I had requested for for filter changes multiple times, but the last technician asked me to buy AMC but he did not change any filters yet.

Recently in the month of August 2021, i had purchased LG Washing Machine model FHV1207ZWB/2021., from vijay sales, sion branch, mumbai. At the time of buying no saleswoman/salesman explained the working of a product, since they are just trained to sell product without having complete knowledge or information about the product.
point wise explanation
1.At the time of installation and demo, untrained engineer explained the wrong manner to operate the machine.
2. We were not told and explained how much weightage of the clothes should be in different modes, due to various sensory programs.
Senior citizen like my mother had to face lot of issues, do they understand all these..many engineers many visits but different tehniques were told each told..so again mess
3. Repeated complains about functioning of machine, it costed my mothers B.P. shoot up. having invested hard earned money and not getting proper service .
4. None of LG 's engineers are experienced neither trained.still we face issue.
5. I request you to either get in touch with me via email. and request you to help us in getting refund or replacement.

Purchased LG65G1PTZ OLED TV on 10/11/21, picture upscaling not proper while watching sports, Sonyliv, Hot star etc, I have lodged various complaints to LG India, but technicians are stating that there are no issues. LG website states that picture will be crisp n clear due to latest processor but quality is not up to the mark. I requested for change in TV or return the TV n issue full refund. Further they are not giving in writing that the picture quality n upscaling has no issue. I am not at all satisfied by the product n wants full refund. Please look into the mater.

Further I am planing to sue LG India for deficiency in service n faulty product.

I have bought the RC to use with myf LG TVs just under a year ago. Unfortunately the scroll wheel fell apart. I have tried to purchase the part however no one seems to sell them. The remote is not a cheap accessory but it is convenient. Can you please tell me where can I purchase the part in Poland?

I bought a LG washing machine on Nov 10 and it has been installed around Nov 20 but it is not working from Dec 10. I raised a complaint to LG customer support. An engineer visited the place and he said motor is faulty. I asked for a replacement machine and they denied it and offering only motor replacement. I have raised this issue with them multiple times but they refused to provide me a replacement. How come a device can be faulty within 1 month and no replacement for it. Bad customer support and bad engineer behavior too.

I am using fully automated top load 6.5kg lg washing machine since sometime now.
It got timer issue and case was logged with lg customer care on 20.10.2021 technician visited from Kundu refrigeration sohna visited on 22.10.2021 and replaced shocker and sensors. 2500 rupees charged for service and parts but issue was not resolved still. Contacted Kundu service center but no help so called service center again to get some help on this. But now service center reported that timer part is discontinued and can not be serviced.
Now I have following concerns:
1. If LG provide 10 years warranty for product then part should be arranged and issue should be fixed. How can selective parts are available not all.
2. Case was closed without confirmation.
3. Why wrong parts replaced and charged me wrongly.
4. They charged me 2500/- but invoiced 1900/-.
4. Need refund of all charged amount if LG can not help me with service.

Contacted area manager Vishal Sehrawat on this topic but no help and he is speaking on behalf of Kundu’s refrigeration .

Contact details to whom I coordinated:
1. lg area manager - Vishal Sehrawat-+[protected]
2. Kundu refrigeration - [protected].
3. CCO Mamta Aggarwal- [protected]

Put up complaint on lg portal to service head and ceo but nothing turned up.

Thanks and regards
Kuljeet Singh

Complain no# RNP[protected] on 6/12/2021 . The LG service person came looked at the fridge and said compressor is gone. You have to replace the compressor. After 2 days the same person called and said compressor is not available it is discontinued so close the complaint. Then I spoke to LG customer care there also one Lady customer care head told me compressor is not available so you can go for an exchange with LG.
How do they know my compressor is gone when my compressor is already in working condition. And also he didn't even check the fridge. Only looking at the fridge and consulting his engineer he said compressor is gone.
It very very sad to say LG India service is very bad.

We purchased LG 471 L fridge from Girias, Sivakasi, we paid full amount but they delivered old fridge. They have asked LG to deliver new fridge but your LG customer service is not responding

All complaint and reference numbers till date-
RNP[protected]
RNP[protected]
VCP[protected]
[protected]
GCP[protected]
GCP[protected]
GCP[protected]
GCP[protected]
GCP[protected]
GCP[protected]
GCP[protected]
GCP[protected]
GCP[protected]
GCP[protected]
GCP[protected]

I am having a torrid time with LG Washing machine cum Dryer LG FHD1057SWS purchased on 17/01/21 and delivered in March 2021.(UNDER WARANTY AS ON DATE) From Day 01 o[censored]sage it leaves behind loads of lint after drying thereby spoiling expensive clothes and also blocking and damaging the machine. After 2-3 hours of drying loads of lint is left behind and clothes are still found wet or moist. Multiple visits were made by service center people and we were told to operate by different methods as suggested by them. However after 2 months of facing the same problem, we asked them to return the product and refund us the huge sum we paid (INR 66000) but LG kept on pestering that its all fine and technician will come and sort it out. Due to 2nd wave of Covid, we were stuck in a different city for close to 3 months and hence product was not really used. But after our return, the usual problem persisted and finally on 08/11/21, after months of facing the same torture we lodged customer care complaint…once again. When asked to take the product back and refund the money, to our shock the customer care lady told us to contact dealer who sold the product to ask to take the product and not LG...I mean seriously!!! Anyways they insisted on sending technician once again. He came on 09/11/21 and attended and the same song was sung as usual that we should operate in another new method. After he left things got worse and along with the improper drying and leaving behind lint, the machine started to leak water, drum got submerged in water and we had to shut the main supply which also feeds the kitchen, dishwasher etc as the dried clothes were now made wet by this improper machine function. When contacted the technician (Mr. Aryan) had the audacity to tell us that he cannot come and we should know how to operate product properly. To which he got responded properly and came back again and DECLARED electronic water valve faulty, got it cleaned it but problem persisted. I mean seriously...we are using all the modern equipment at our home from touch chimney to cooking range to dishwasher and we still are illiterate on how to use washing machine cum dryer??? When the product is faulty unfortunately the customer is made to feel incompetent!! Since no solution has been provided, an official grievance was raised with LG customer service head on 10/11/21.(Branch CCO Ms. Monica- [protected]) Multiple requests to take the product back and refund the money has been ignored till date. Technicians are sent to our home to spent 2 hours every time on their research, dirty the entire area and leave behind with no end result. Every day electricity and water is wasted for full day due to a faulty product.

THE ABOVE MESSAGE WAS POSTED ON 11/11/21 on national consumer helpline as it was only 3rd day of our ordeal.

After that multiple complaints were made to the LG CEO office online in these 35 days but only got one response for all my complaints——
“ Dear Sayak Maitra,
Greetings from LG Electronics..!!
We sincerely regret the inconvenience caused to you.
We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.
For any further assistance, please call us on[protected] /[protected], we will be happy to help.
Thanks and Regards
LG Customer Support ”

Below are excerpts from some of the message sent to CEO office—-

01/12/21—
Based on my 3rd grievance mail directed to your office, Mr. Anand from head office called and asked us another 3 days time as the spare (water valve) is not in stock and needs to be procured. We had to explain to him again that-
1) Our initial and main complaint since the unit was delivered in March 2021 has always been unsatisfied and incomplete drying operation. Complaints were raised 3-4 times for this issue and we have requested to take the unit back and refund the amount, which wasn’t comprehended to by your team.
2) Based on our last complaint raised on 8th Nov 2021, Technician Mr. Aryan came to sort my above ongoing issue o[censored]nsatisfactory drying but ended up spoiling the so called VALVE, since then resulting in continuous water leaks and wastage.
My wife shared the pics and videos to him after he left raising alarm that the problem has turned into something else after his visit, to which he did not respond.
3) Because of this my machine is lying unserviceable and weekly I am spending close to ₹3000 for laundry services and unaccounted amount of water is being lost.
4) For days we are waiting for a technical representative to come and close this issue for us by taking this product away and refund us the amount. I wonder how with not a single visit yet your team decided on changing the valve?
The least we can accept is replacement with a new unit from stock but will never allow and accept any further repair on this machine as it is not caused by normal wear and tear but by improper servicing.

I am tired of explaining to whosoever calls from your team as they are not aware of the long pending inefficient drying problem and is directly looking to replace the (self inflicted by your team) damaged valve and make a stop gap arrangement which I will not accept!!!

My demands are return of the product and refund of the entire 66000₹…Alternately replace with a new product from stock.

Since I have been made to wait now for 21 days without using the machine and not even a single technical rep from LG visiting to check the issue and my request for product return, making us shell out weekly ₹3000 on laundry and massive water loss, I will not accept any valve replacement on this machine and demand RETURN, REFUND or least REPLACEMENT product immediately.
Appreciate if next call can be more sensible and approach oriented towards closure of this ASAP.

06/12/21—
It’s been a month since the machine is still unserviceable owing to worst possible maintenance by your service team.
No one bothered to call me up till yesterday inspite of repeated reminders through your office.
When this same product was being promoted in Instagram and it caught my attention, I posted the entire issue in your insta page with chats to and from your office, I started getting calls today from your offices.
Finally Mr. MurAli called and informed me the same old matter that the “valve” is likely to come in a day or two and he will get his training head to my home and replace the valve and then do ops chk and if all fine will leave the product as serviceable.
For your info, I have denied acceptance of his proposal for the simple fact that this valve did not get spoilt but was damaged by technician as I have already mentioned several times. The main problem was improper drying for which I kept on complaining but no one cared. I never complained about valve or water leakage problem as it started after Mr. Aryan attended to my product and spoilt it. Mr. MurAli is talking technical to me but not acknowledging the fact that why the valve for spoilt? I would have accepted his proposal if LG was proactive enough to my concern and repeated requests and suggested this within a week of my trouble….not when we have gone through trauma for a month without washing machine and spending thousands as laundry bills when I have clear Wtsapp chats as proof how the valve may have been spoilt after the attempted maintenance by your technician…..hence I will not accept to continue with a forcibly spoilt product at my home.
Your team has finally awaken after a month of my waiting and daily follow up. My wife has stayed back at home for days with no one turning up. Now I won’t accept any R&D at my home which is the plan to forcibly push the product on me.
My only option to you is to please come and take this DUMMY product from my home and refund me the entire amount plus my last one months laundry bills as compensation else get a fresh machine from store in place of this as exchange.
I will not use this spoilt product at my home even if you change valve or do any R&D especially after the amount of torture and trauma We have been made to go through by your inefficient team.
Same has been conveyed to Mr. MurAli as well as customer care supervisor Ms. Maria who was patient enough to hear my trauma and is going to file a response accordingly.
Please close this issue by refunding the amount or exchange the product.
I refuse to continue with this piece anymore.

Today on 13/12/21, we are into 35 days of complaint filed on 08/11/21 and my machine still is unserviceable and lies as a dummy piece at my home with continuously leaking water, wasting water and making me do 15 times a day main valve opening and closing to support other equipments and taps in kitchen and to prevent water logging due to filled washing machine drum.

Please help me overcome this ordeal….we simply want LG to take this product and refund us the amount so that we can purchase another machine and overcome this torture that my family is going through for last 35 days.
Thank you

Sent my husband's phone to LG through online service department. They received it 12/10/21. Purchased phone in February. Sent with paid receipt. They said motherboard was damaged. Cricket said it was the battery. Would not charge. This should be under warranty. They said I have to pay $99 to fix and $ 19.99 to send back. This is Ludacris! I paid $ 300 for the phone. My husband hardly used it. I am very upset with LG. I am not sending them more money. If they won't fix it then they should send it back to me for free. Please recommend on how to resolve this. I will never purchase anything from LG again. I thought they were a reputable company. But they aren't. Please contact me asap.AS#A021C837049My name is Gaye Ennion my phone # is [protected]. Thanks for any help.

Name

They are using the TV to make me do bad things or things that favering them only. They are watching all and every move I make in my room and house. If I go to the toilet in a time they don't want me to go to the toilet, the TV will start flickering. If I watche a live game without their permission, the TV will misbehave and disturbe my mood. I use SunDirect DTH, if I try connect the DTH to my new LG TV which is 1 year old, that TV completely rejects the DTH, it fully flickering. For weeks I have no access to DTH TV services even though I pay for it. The 1st LG started misbehaving right after the warranty period was over which was 1 year. I called LG customer exicutive at my home, he said to replace the main board, I didn't do that, the TV continued working misbehaving to me for years. Now it is warning me that it is gonna permanently go off on me. I know the TV can work for many more years. What can be done here?