LG Electronics Complaints & Reviews

I would like to draw your kind & urgent attention to the workplace mental harassment & bullying by LG Marketing employees ( Mr.Sanjay RMM / Mr. Ranjit BMM / Mr. Krishna RPT) from Patna Branch, India.

I have been associated with LG for the last 1year as a Branch Product Trainer. Recently I have been advised by my immediate reporting manager Mr. Krishna for upcountry travel dated 11th Sept, 21 I requested him that I cannot travel due to medical limitations like recently covid recovered & I have been vaccinated with 1st covid dose only. My immediate reporting manager verbally forced me every single day & mentally created pressure to travel to Gaya upcountry market anyhow despite knowing about my health condition & risk factors.

I obeyed my supervisor & agreed to travel somehow, however, I dropped one official mail, that I am traveling to Gaya though I have been vaccinated with 1st covid dose only as a safety measure so that in case anything happens wrong with my health due to weak immune system, I can get support from immediate reporting manager or concerning HR.
The whole retaliation & cohesive conspiracy started germinating through RMM / BMM/RPT after Gaya Tour mail.

First, they dropped mail as a revert that your base location from Patna is shifted to Gaya without any mutual discussion or consent. All decisions were taken internally in a paced way by Mr. Sanjay Mr. Ranjit & Mr.Krishna without involving me as the 1st party whose base is being shifted without any discussion.

Even then, I also respected & agreed to shift my base to Gaya as per company decision, now they have planned to next level of internal gang politics & started accusing with the false allegation in a closed LG office VC room with lots of humiliation & mental torture which has started degrading my self-esteem & confidence & forcing to resign & submit assets asap or else they will hold the salary of sept month & others incentives.

After one day of the Gaya tour, I have started suffering from a serious illness due to a weak immune system. I have informed my reporting manager Mr. Krishna & RMM/BMM about my illness & submitted a medical document through WhatsApp & Email. They have denied all facts about my medical problem, laughed & joked about my health problem & then all of sudden asked me to put down the paper without any reason in writing on official mail on 26th Sept, 21

I humbly asked them to give me in writing about my concern. Every communication was made verbal in a closed VC Room with me as a targeted victim which was preplanned by RMM /BMM/RPT.

All of sudden my immediate reporting manager Mr. Krishna started excluding me from the official VC, con-call & regular official discussion for one week, I was officially alienated. I was intentionally targeted with a plethora of mental abuse at the workplace. It doesn't matter that I am right, the gang mentality is too emotionally, depress suppress & breakdown in a series of mental torture so that I cannot come to the office & they can easily put absconding mail as per their preplanning as a backup plan.

Adding to this my reporting manager intentionally removed me from the official WhatsApp group without my resignation or any information the moment I said that I had submitted company assets. He called every employee & asked them to remove me from the official WhatsApp group at the earliest. Surprisingly asking for my resignation on WhatsApp, Though I have declined to resign.

Mr. Sanjay the epitome of a gang based politics & the most contagious-tyrant person at Patna Branch with countless grudges in his heart for outspoken BPT like me, threatens to ruin my professional career if I do not resign on my own at the earliest in a closed LG office VC room dated 26 Sept 2021. Earlier, I have already suffered mentally & emotionally in March 2021 only due to his unethical & illegal behavior at Workplace. The same was reported in writing but the action was not taken due to the most important reason which is an extreme level of gang-based politics, where he pretends to be innocent but he is not. You can check with any TL/BPT about his unethical behavior.


In his gang, he is powered, nourished by two more people Mr. Ranjit & Mr. Krishna. They hate hard-working, honest, dedicated & resourceful people at the Patna branch rather they need puppets that must behave and respond as per their robotic tuning without saying anything even if wrong abusive or outrageous language is being used against us during con-call or office meetings every time. The way they use derogatory comments is very frequent & always saying to put down papers.
.
If a person who is outspoken shares his views/suggestions/opinions they always start harassing through a series of plotted conspiracy which happened with me. The good resources are churned down with their pre-planned gang-based politics where they apply a 360 degree finest approach to mentally emotionally ruin good people. Most important few people see but cannot raise voices against this wrong ethics due to their job security, however, I have raised voice under the RTI act where senior management must know the kind of politics, harassment in progress since Mr. Sanjay joined the Patna Branch- March 2020. It's not about reinstating me but paving a progressive path for good & resourceful people who give blood & sweat to LG electronics more than their families.

A day later they stopped me from coming to the office & later demanded to submit official assets. I have been mentally drained & zapped by RMM at every nook & corner which leads to an extreme level of workplace harassment, panic attacks. RMM & BMM always subjected me to negative abusive & unprofessional illegal words which is against LG ethics & continuously harming one's self-dignity with violations of human rights.

All the above contribute to extreme torturous & degrading treatment by employees Mr. Sanjay / Mr. Ranjit / Mr. Krishna who has mentally harassed, demotivated me to beyond the limit of once imagination & apprehension. I have full faith in your justice mechanism

Presentation attached for a Workplace harassment case report for detailed & better understanding.

Regards
Rohit
BPT- Patna Branch
[protected]

LG Service Centre Sun Service not settling the claim and the washing machine is lying since past 3 months.

Firstly, I'm aware about the fact that you literally don't care about the complaints because you all neither respond on time nor solve on time.

I'm from Jalandhar, the service centre here is pathetic in service and support. The head Yasir here doesn't respond on call, the customer care lady doesn't respond after 3 pm. This is the 4th complaint in last 3 months and I feel harassed and regretful to have bought LG product.

My AC is leaking and there is no solution provided for the same, the electrician came and did the service and went off but the problem still prevails.

Regards
Amarjit Singh
[protected]

Regards
Amarjit Singh
[protected]

I have an older lg refrigerator which is under an appliance contract with Sears. A component malfunctioned and is not made any more. Sears said LG would take care of it. Several service calls from LG with the same outcome. Nothing available. I’m told that a replacement or compensation would be coming and instead I’m getting passed from person to person. It looks like a let’s get rid of this guy. This started In mid May and still no resolution. My

Our washing machine was 11 month old still under warranty after the power issue we asked LG authorized service centre to attend the complaint after multiple visit they came out with logic that we have for the product repaired from 3rd party how on earth a sane person will repair his product from a 3rd party when its under warranty.

When asked for service denial certificate they refused to share it.
Beware of LG product and its service

Service centre Name : SV electronics Kurla

Our case attended by below people :

Rakesh Nalla

Saurabh Puranik - this guy is ASM he never answer his call [protected]

Aneesha Sheik

Sagar

Bought ac last year 8/26/20used it for a few weeks and removed it and stored it in my basement for the winter when it got hot here we reinstalled it and it don’t work
Called and set up service on 8/17/21 was told on several occasions that they had someone coming to service it just to find out they don’t service ac units after several attempts by them I was told they would refund me the cost sent them a copy of receipt no response from them I have the phone messages from them stated that they are giving refund yesterday was told they don’t give refunds but they also didn’t get the ac unit repaired
Yesterday I received a email regarding scheduling appointment for service and it was cancelled for what ever reason not by me
A supervisor was supposed to be calling me several times and never heard from them
Yesterday I was waiting for a callback from the supervisor never contacted me she did send a text telling me she was going to call today and she didn’t again

I've been dealing with lg since May. I bought a lg window ac in February. On the 58th day I had it it went out. The contracted company came out to fix it. Ordered the part 3 times. Damaged 2 times and 3rd time would not properly fit. Apparently the part was the right part number but it didn't fit. So the company said they're not going to come anymore. They've already wasted to much time and money. Contacted lg. Probably have spent 50 hours with customer service. I finally get approved for a refund, by the way, I said I would take a replacement, but they said they couldn't replace. That was August 28, 2021. I recieved the text from Steven to please provide my email address, phone number, full name, and address. Which I did that day. Vever heard back from them. Been calling and they hang up or send me to a recording, or I get to speak to someone who has no authority and says they have contacted their supervisor to get in touch with Rahsaun Fletcher. They gave me his email rahsaun.[protected]@lge.com. I've sent him 6 emails since. No response. It's like lg says you got approved for a refund but you have to fill out paperwork. Then they never send the paperwork. This has been such a horrible headache! And the customer service reps hang up on you if you tell them that you have already been told several times that their Supervisor will take care of it. It's happened 3 times already.

Hello Team,

We purchased LG 4k TV in Aug 2019.. and till then it has been well maintained. Last week suddenly while watching TV screen became blank.. Audio was working. We tried almost 10 - 15 times to call LG Customer Care # but executives were simply disconnected call after saying Hello..Hello couple of times.. We tested at our end and their was no network or voice issue at our end..
Finally lastly one call got connected and Customer care executive replied.. We provided all details and we were informed that in 48 hours issue will be resolved and that we will get SMS of our Complaint..
Next Day we didn't receive any SMS, we called again to Customer Care, where we were informed that our number was incorrectly entered in portal wherein the call was made from registered number and also had verbally verified number while logging Complaint... So if had not called not sure how Technician would have contacted us...

Pain dosnt end here... after this after several local calls to LG service center a Free Lancer Technician was sent at our place.. he opened TV did some test ..half screen was working fine..and said Panel problem...

But since he wasn't LG authorized Technician, we requested second opinion as it was hard to believe that in just 2 years around 50k TV panel is nonfunctional.. Again after multiple calls and follow up one Technician visited, tested and concluded same... We had no choice but to agree for Panel Replacement... Even we were informed that it was our Bad luck that we received this piece which got defected in 2 years... Which means it was manufacturing defect... but LG has no responsibility for Customer Satisfaction and Service... Till date there has been no call from LG to confirm if issue is resolved... what is the progress nothing...

After agreeing for Panel Replacement we were informed that they don't have this model and it will come from Nagpur which will take one more day... fine again agreed as had no option again... THANKS TO LG... LIFE IS REALLY GOOD!!

After waiting for one full day which is technically 4th day after Complaint raised... Again same follow up calls routine started...Firsr 12:00 clock, then 12:30, then 1:30 ... we were fooled constantly saying that it's bit delayed but should reach any moment...Finally after calling again we are informed that consignment was canceled so till this time LG was not aware that Panel has not been moved From Nagpur itself???...We were been given assurance for no reason... is this how LG fools its customers???

Till now as I am writing this Complaint... there is no resolution to our problem... there is no Panel Replacement... there is no call from LG... nothing... Worsed and highly unprofessional experience ever...

Dear Sir/Madam

I'm buy refrigerator lg
GR-C372SLCN Date 25 SEPTEMBER 2021 Time 5:52:22 PM
Receipt no.[protected]
Name or sales man:- S576-FONESTO, GLEDEL
THE TOLD ME DELIVERS DATE 29 SEPTEMBER 2021 THE PUT ON DELIVERY DATE SEPTEMBER 30
IT WRONG INFORMATION SALES MAN
IM NOT HAPPY WITH THAT

The new refrigerator of LG was purchased through flipkart in the month of Oct-2020. But regretting to say that LG has delivered a faulty product to me as the product needs to get repaired in every 2-3 months during the first warranty year itself. No proper response from the LG services. It seems I loss my money of Rs.21000/-

LG should delivered the good product not a faulty one which cause the mental harassment to customers.

Worst experience with Lg.

Kindly help to replace the faulty product with new one.

I had purchased the Front Load Washing Machine Model No. FHM1065ZDL from e-commerce site amazon on 6th August 2021 & Delivered on 8th August 2021. The said product is got stuck with TE error with first wash. The first complain to replace/service the product was raised on 15th September with RNP[protected] and second on 25th September 2021 with RNP[protected]. According to service engineer and smart diagnostic option, the Panel and the...

I registered my complaint in LG care, LG technician visited & tried to rectify problem but he created another problem.
From last 16 to 17 days I requested several times (about 50 to 60 times) to local LG service center owner(HI-TECH Services, singrauli M.P.) but he ignore my request and answered rudely about my TV set problem.
Now he is not picking my phone, I tried 5 to 6 times per day. I have massaged in whatsapp also to Local LG care center owner Mr M.K.Panday but he didn't reply.
HI-TECH SERVICES ower Mr M.K.Panday is not responsed my call, he is not a realiable person, he demands money.
Kindly rectify my problem

This refrigerator is junk we have had it since 7/3/15 lost a compressor and now a fan. Lucky we where home both times. We would like our money back and pick up this peace of junk.

We brought LG fridge from vivek in 2016.
From 2018 itstarted giving troubles like compressor stopped working. For each an every 6 months compressor is not working, we used raise a complaint a service person won't respond for atleast 15 days this is what we have been facing for 3 yrs. Worst service an worst product...

Pls do a replacement else we will file a complaint against LG......

I purchased this LG brand new single door. refrigerator on 10th aug 2021 which was installed by LG people, after we started using immediately we realised the water was continously leaking from the Fridge and spoiling the vegetables, all the stuff in fridge. three engineers have seen the fridge and confirmed there is an issue and this fridge needs to be replaced . but LG is taking no action and plans to send new engineer every day. they are selling fake, faulty, damaged products to consumers and then they don't even bother to fix the faulty fake fraud products
They are themselves closing the request numbers

Two I have submitted so far:
RNP[protected]
RNP[protected]

As I called to customer care person and she pick up the call I told im facing a problem in ac of water leakage and she told me to the executive will and correct it executive has visited on Monday and he told tht service should and gas filling and we paid 2300.to him every thing was done. Then again the same problem has started in few hour again I called him again he visited back and he told there some problem in ac we need take for service centre but he dint turn up again I called to the headoffice person even he block my num I called to customer care again but they treated me very badly over the call very bad experience got from LG back support

Near the end of August, 2021, our refrigerator stopped cooling. On Sunday, August 29, 2021, I contacted LG and informed them of the problem and error codes I was getting on the control panel. She informed me of authorized companies and I contacted one of them, Denmark Appliance Repair and they came out on 9/1/21. The Tech informed me that the compressor had gone out and they would submit to LG since the part was still under warranty. I contacted Denmark on 9/9/21 and found out that LG would cover parts and labor. They informed me that it would be given to an LG tech who would make the repairs. On 9/10/21, I contacted LG since no one called me and was informed that A&E Factory Service LLC would be out on Monday, 9/13/21 between 8:00-12:00. I contacted A&E on 9/13/21 informed by Jen at 9:45 am that there was no order. At 9:48 on the same day, Mildred at LG, informed me that A&E had not accepted the order yet and she would try to locate an LG tech in my area to work on 9/17/21 and expect a call within 24 hours. Also talked with Daniel on 9/13/21 at 10:25 am to see if could expedite. He informed me that he would follow up and try to expedite ASAP.
On 9/16/21 at 11:49 am I talked with Frances and informed no LG tech available and the order that been sent to A&E Factory Service again. I called A&E at 12:12pm and Mitch informed me that no order had been set up. So, I called LG back at 12:22 pm and spoke with Sam, he could not find Ref#RNN[protected] that I had been given on 9/10/21 when I spoke with Mary. Sam created another order for 9/17/21 Ref #RNN[protected] for Denmark. I talked with Elyssa from Denmark at 4:20pm and she informed me that they did not have an order from LG and to call LG back.
I called LG at 4:28 pm on 9/16/21 and spoke with Joan, who stated that order originally assigned to Denmark but was reversed and assigned to Asurion for 9/21/21. When I called Asurion, I found out that someone entered the wrong zip code and that Asurion was not in my area.
I called LG back on 9/16/21 at 4:51 and talked with Mark, he canceled Asurion, corrected the zip code and stated that he was creating another order for A&E Factory Service for 9/17/21 between 8:00-12:00. I contacted their customer service shortly after and was informed they did not have an order snd to check back in the morning(Friday 9/17/21).
I called A&E at 7:50 am on Friday 9/17/21 to confirm appointment for today and Jane informed me, no order.
I called LG back at 8:00 am and talked with Ryan. He gave me a APN #21l7144656A and stated that someone would contact me in a few days.

I am sure by now you can see how frustrated and disappointed I am with the service I have received from LG. I am so disappointed with LG products and at this point will not buy your products again. You say “Life’s Good”, but you have not made this a good experience for me.

I contact me at[protected]. I hope to hear from someone.

I have been trying to receive refund for a defective dishwasher for over three months. They have no one in my area to service it and said that they don’t have a replacement. They said they would issue a refund all I had to do was fill out the refund paperwork and email it back. So I have been waiting all this time to receive the paperwork. I have called back several times and have been told I will email that department again and you should get it in 24 to 48 hours. Nobody has helped me yet. I’m not a rich woman who can just go out and purchase another dishwasher and it’s a serious unconvinced in our home due to the amount of people we have to wash for. This company has no care for its customers . Please let me know what steps are going to be made to assist me with This issue I’m so tired of the unanswered promises.

Ruby Tabacsko
12639 Rte 286 Hwy E Commodore PA 15729
[protected] or [protected]
Reference number for the claim is DRN[protected].

There are several complaints on my account because we have had to call on so many times and nothing has happened. Hopefully this company has some business and customer service sense and addresses the issue before we have to call Navy legal.

My complain no is RNP[protected] .

I have logged this complaint on 31st Aug. 2021 but till date my query is not resolved. My washin machine is not working since last 25 days.

Every time i called customer care or Sky Care they just tell that order for parts has been placed and we are waiting for the parts.

No one from LG or customer care contacting us, we every time call them.

I hope you will help me. my machine is not working since last 25 days it is under amc. but nobody is interested in solving my issue. We are facing lots of problems as well as harassments from LG.

Please do the needful.

Regards,

My complain no is RNP[protected] .

I have logged this complaint on 31st Aug. 2021 but till date my query is not resolved. My washin machine is not working since last 25 days.

Every time i called customer care or Sky Care they just tell that order for parts has been placed and we are waiting for the parts.

No one from LG or customer care contacting us, we every time call them.

I hope you will help me. my machine is not working since last 25 days it is under amc. but nobody is interested in solving my issue. We are facing lots of problems as well as harassments from LG.

Please do the needful.

Regards,

Tanuja Bhoir
[protected]