LG Electronics Complaints & Reviews

I have an older lg refrigerator which is under an appliance contract with Sears. A component malfunctioned and is not made any more. Sears said LG would take care of it. Several service calls from LG with the same outcome. Nothing available. I’m told that a replacement or compensation would be coming and instead I’m getting passed from person to person. It looks like a let’s get rid of this guy. This started In mid May and still no resolution. My

Our washing machine was 11 month old still under warranty after the power issue we asked LG authorized service centre to attend the complaint after multiple visit they came out with logic that we have for the product repaired from 3rd party how on earth a sane person will repair his product from a 3rd party when its under warranty.

When asked for service denial certificate they refused to share it.
Beware of LG product and its service

Service centre Name : SV electronics Kurla

Our case attended by below people :

Rakesh Nalla

Saurabh Puranik - this guy is ASM he never answer his call [protected]

Aneesha Sheik

Sagar

Bought ac last year 8/26/20used it for a few weeks and removed it and stored it in my basement for the winter when it got hot here we reinstalled it and it don’t work
Called and set up service on 8/17/21 was told on several occasions that they had someone coming to service it just to find out they don’t service ac units after several attempts by them I was told they would refund me the cost sent them a copy of receipt no response from them I have the phone messages from them stated that they are giving refund yesterday was told they don’t give refunds but they also didn’t get the ac unit repaired
Yesterday I received a email regarding scheduling appointment for service and it was cancelled for what ever reason not by me
A supervisor was supposed to be calling me several times and never heard from them
Yesterday I was waiting for a callback from the supervisor never contacted me she did send a text telling me she was going to call today and she didn’t again

I've been dealing with lg since May. I bought a lg window ac in February. On the 58th day I had it it went out. The contracted company came out to fix it. Ordered the part 3 times. Damaged 2 times and 3rd time would not properly fit. Apparently the part was the right part number but it didn't fit. So the company said they're not going to come anymore. They've already wasted to much time and money. Contacted lg. Probably have spent 50 hours with customer service. I finally get approved for a refund, by the way, I said I would take a replacement, but they said they couldn't replace. That was August 28, 2021. I recieved the text from Steven to please provide my email address, phone number, full name, and address. Which I did that day. Vever heard back from them. Been calling and they hang up or send me to a recording, or I get to speak to someone who has no authority and says they have contacted their supervisor to get in touch with Rahsaun Fletcher. They gave me his email rahsaun.[protected]@lge.com. I've sent him 6 emails since. No response. It's like lg says you got approved for a refund but you have to fill out paperwork. Then they never send the paperwork. This has been such a horrible headache! And the customer service reps hang up on you if you tell them that you have already been told several times that their Supervisor will take care of it. It's happened 3 times already.

Hello Team,

We purchased LG 4k TV in Aug 2019.. and till then it has been well maintained. Last week suddenly while watching TV screen became blank.. Audio was working. We tried almost 10 - 15 times to call LG Customer Care # but executives were simply disconnected call after saying Hello..Hello couple of times.. We tested at our end and their was no network or voice issue at our end..
Finally lastly one call got connected and Customer care executive replied.. We provided all details and we were informed that in 48 hours issue will be resolved and that we will get SMS of our Complaint..
Next Day we didn't receive any SMS, we called again to Customer Care, where we were informed that our number was incorrectly entered in portal wherein the call was made from registered number and also had verbally verified number while logging Complaint... So if had not called not sure how Technician would have contacted us...

Pain dosnt end here... after this after several local calls to LG service center a Free Lancer Technician was sent at our place.. he opened TV did some test ..half screen was working fine..and said Panel problem...

But since he wasn't LG authorized Technician, we requested second opinion as it was hard to believe that in just 2 years around 50k TV panel is nonfunctional.. Again after multiple calls and follow up one Technician visited, tested and concluded same... We had no choice but to agree for Panel Replacement... Even we were informed that it was our Bad luck that we received this piece which got defected in 2 years... Which means it was manufacturing defect... but LG has no responsibility for Customer Satisfaction and Service... Till date there has been no call from LG to confirm if issue is resolved... what is the progress nothing...

After agreeing for Panel Replacement we were informed that they don't have this model and it will come from Nagpur which will take one more day... fine again agreed as had no option again... THANKS TO LG... LIFE IS REALLY GOOD!!

After waiting for one full day which is technically 4th day after Complaint raised... Again same follow up calls routine started...Firsr 12:00 clock, then 12:30, then 1:30 ... we were fooled constantly saying that it's bit delayed but should reach any moment...Finally after calling again we are informed that consignment was canceled so till this time LG was not aware that Panel has not been moved From Nagpur itself???...We were been given assurance for no reason... is this how LG fools its customers???

Till now as I am writing this Complaint... there is no resolution to our problem... there is no Panel Replacement... there is no call from LG... nothing... Worsed and highly unprofessional experience ever...

Dear Sir/Madam

I'm buy refrigerator lg
GR-C372SLCN Date 25 SEPTEMBER 2021 Time 5:52:22 PM
Receipt no.[protected]
Name or sales man:- S576-FONESTO, GLEDEL
THE TOLD ME DELIVERS DATE 29 SEPTEMBER 2021 THE PUT ON DELIVERY DATE SEPTEMBER 30
IT WRONG INFORMATION SALES MAN
IM NOT HAPPY WITH THAT

The new refrigerator of LG was purchased through flipkart in the month of Oct-2020. But regretting to say that LG has delivered a faulty product to me as the product needs to get repaired in every 2-3 months during the first warranty year itself. No proper response from the LG services. It seems I loss my money of Rs.21000/-

LG should delivered the good product not a faulty one which cause the mental harassment to customers.

Worst experience with Lg.

Kindly help to replace the faulty product with new one.

I had purchased the Front Load Washing Machine Model No. FHM1065ZDL from e-commerce site amazon on 6th August 2021 & Delivered on 8th August 2021. The said product is got stuck with TE error with first wash. The first complain to replace/service the product was raised on 15th September with RNP[protected] and second on 25th September 2021 with RNP[protected]. According to service engineer and smart diagnostic option, the Panel and the...

I registered my complaint in LG care, LG technician visited & tried to rectify problem but he created another problem.
From last 16 to 17 days I requested several times (about 50 to 60 times) to local LG service center owner(HI-TECH Services, singrauli M.P.) but he ignore my request and answered rudely about my TV set problem.
Now he is not picking my phone, I tried 5 to 6 times per day. I have massaged in whatsapp also to Local LG care center owner Mr M.K.Panday but he didn't reply.
HI-TECH SERVICES ower Mr M.K.Panday is not responsed my call, he is not a realiable person, he demands money.
Kindly rectify my problem

This refrigerator is junk we have had it since 7/3/15 lost a compressor and now a fan. Lucky we where home both times. We would like our money back and pick up this peace of junk.

We brought LG fridge from vivek in 2016.
From 2018 itstarted giving troubles like compressor stopped working. For each an every 6 months compressor is not working, we used raise a complaint a service person won't respond for atleast 15 days this is what we have been facing for 3 yrs. Worst service an worst product...

Pls do a replacement else we will file a complaint against LG......

I purchased this LG brand new single door. refrigerator on 10th aug 2021 which was installed by LG people, after we started using immediately we realised the water was continously leaking from the Fridge and spoiling the vegetables, all the stuff in fridge. three engineers have seen the fridge and confirmed there is an issue and this fridge needs to be replaced . but LG is taking no action and plans to send new engineer every day. they are selling fake, faulty, damaged products to consumers and then they don't even bother to fix the faulty fake fraud products
They are themselves closing the request numbers

Two I have submitted so far:
RNP[protected]
RNP[protected]

As I called to customer care person and she pick up the call I told im facing a problem in ac of water leakage and she told me to the executive will and correct it executive has visited on Monday and he told tht service should and gas filling and we paid 2300.to him every thing was done. Then again the same problem has started in few hour again I called him again he visited back and he told there some problem in ac we need take for service centre but he dint turn up again I called to the headoffice person even he block my num I called to customer care again but they treated me very badly over the call very bad experience got from LG back support

Near the end of August, 2021, our refrigerator stopped cooling. On Sunday, August 29, 2021, I contacted LG and informed them of the problem and error codes I was getting on the control panel. She informed me of authorized companies and I contacted one of them, Denmark Appliance Repair and they came out on 9/1/21. The Tech informed me that the compressor had gone out and they would submit to LG since the part was still under warranty. I contacted Denmark on 9/9/21 and found out that LG would cover parts and labor. They informed me that it would be given to an LG tech who would make the repairs. On 9/10/21, I contacted LG since no one called me and was informed that A&E Factory Service LLC would be out on Monday, 9/13/21 between 8:00-12:00. I contacted A&E on 9/13/21 informed by Jen at 9:45 am that there was no order. At 9:48 on the same day, Mildred at LG, informed me that A&E had not accepted the order yet and she would try to locate an LG tech in my area to work on 9/17/21 and expect a call within 24 hours. Also talked with Daniel on 9/13/21 at 10:25 am to see if could expedite. He informed me that he would follow up and try to expedite ASAP.
On 9/16/21 at 11:49 am I talked with Frances and informed no LG tech available and the order that been sent to A&E Factory Service again. I called A&E at 12:12pm and Mitch informed me that no order had been set up. So, I called LG back at 12:22 pm and spoke with Sam, he could not find Ref#RNN[protected] that I had been given on 9/10/21 when I spoke with Mary. Sam created another order for 9/17/21 Ref #RNN[protected] for Denmark. I talked with Elyssa from Denmark at 4:20pm and she informed me that they did not have an order from LG and to call LG back.
I called LG at 4:28 pm on 9/16/21 and spoke with Joan, who stated that order originally assigned to Denmark but was reversed and assigned to Asurion for 9/21/21. When I called Asurion, I found out that someone entered the wrong zip code and that Asurion was not in my area.
I called LG back on 9/16/21 at 4:51 and talked with Mark, he canceled Asurion, corrected the zip code and stated that he was creating another order for A&E Factory Service for 9/17/21 between 8:00-12:00. I contacted their customer service shortly after and was informed they did not have an order snd to check back in the morning(Friday 9/17/21).
I called A&E at 7:50 am on Friday 9/17/21 to confirm appointment for today and Jane informed me, no order.
I called LG back at 8:00 am and talked with Ryan. He gave me a APN #21l7144656A and stated that someone would contact me in a few days.

I am sure by now you can see how frustrated and disappointed I am with the service I have received from LG. I am so disappointed with LG products and at this point will not buy your products again. You say “Life’s Good”, but you have not made this a good experience for me.

I contact me at[protected]. I hope to hear from someone.

I have been trying to receive refund for a defective dishwasher for over three months. They have no one in my area to service it and said that they don’t have a replacement. They said they would issue a refund all I had to do was fill out the refund paperwork and email it back. So I have been waiting all this time to receive the paperwork. I have called back several times and have been told I will email that department again and you should get it in 24 to 48 hours. Nobody has helped me yet. I’m not a rich woman who can just go out and purchase another dishwasher and it’s a serious unconvinced in our home due to the amount of people we have to wash for. This company has no care for its customers . Please let me know what steps are going to be made to assist me with This issue I’m so tired of the unanswered promises.

Ruby Tabacsko
12639 Rte 286 Hwy E Commodore PA 15729
[protected] or [protected]
Reference number for the claim is DRN[protected].

There are several complaints on my account because we have had to call on so many times and nothing has happened. Hopefully this company has some business and customer service sense and addresses the issue before we have to call Navy legal.

My complain no is RNP[protected] .

I have logged this complaint on 31st Aug. 2021 but till date my query is not resolved. My washin machine is not working since last 25 days.

Every time i called customer care or Sky Care they just tell that order for parts has been placed and we are waiting for the parts.

No one from LG or customer care contacting us, we every time call them.

I hope you will help me. my machine is not working since last 25 days it is under amc. but nobody is interested in solving my issue. We are facing lots of problems as well as harassments from LG.

Please do the needful.

Regards,

My complain no is RNP[protected] .

I have logged this complaint on 31st Aug. 2021 but till date my query is not resolved. My washin machine is not working since last 25 days.

Every time i called customer care or Sky Care they just tell that order for parts has been placed and we are waiting for the parts.

No one from LG or customer care contacting us, we every time call them.

I hope you will help me. my machine is not working since last 25 days it is under amc. but nobody is interested in solving my issue. We are facing lots of problems as well as harassments from LG.

Please do the needful.

Regards,

Tanuja Bhoir
[protected]

I have bought my tv in 2018. Right in the warranty period, there was display problem and I did not mind paying 3k something for the thing that was not covered in warranty and I repaired it through the LG service centre. Recently there was blue light issue throughout the display and the wifi switch cannot be turned on and smart tv functions were disabled by its own . So last month I again called the service centre and it took almost 5k rs for repair of blue light and for wifi adapter (RNP[protected] . Its hardly 2 months back and now all of a sudden I am experiencing a flickering lines on top portions of the display which comes up every 3 seconds .
I immediately reported the issue to the LG service centre and they are saying that it is a display issue and need to be repaired again. I cannot understand this, 3 year tv has now caused me a huge total through service itself and all of a sudden a new problem has arisen. Wont the service team service the tv when they return after service or only check what the issue was? This is not a professional way to service a 44k rs worth product . Now I am not going to give a penny on this tv . I need to get this repaired free of cost as the last service was hardly 2 months ago. LG service centre Anayara, Trivandrum. Latest Tv models hardly cost above 30k₹ and there is no warranty that the repaired product won't be damaged again

Its been just 6 months we purchased Air Conditioner and it is malfunctioning ... 2 times we had to repair and change the parts. Customer Service is just Pathetic they only keep saying we are reviewing the complaint and get the needful done. LG shows to be brand in reality it is a worst experience for me where I feel cheated within 6 months ... Paid to get value for money however it turned into disaster where I am struggling to get the warranty clause use with 6 months ... Is this called services for money ? Absolutely, not worst experience.

Pls look into this and I would urge folks not to fall prey for LG products !!!

HI, i contacted the LG customer care number in india, about the issue of restart of Dishwasher after power failure. It was very important for me, as i was deciding to purchase LG dishwasher. It was all the more important, as i was with the dealer in bengaluru and was about to bill the item. But the call centre agent replied that he cannot give the required clarication or he does not have the technician who can clarify the same. When I insisted and indicated that i will complain to his authorities and he reluctantly confirmed that the dishwasher will restart from start again!, whenever the power is interrupted in between cycles .
Surprisingly, how can LG allow this feature in its DIshwashers? This is an irresponsibility by design team of LG! How can they assume this feature is OK