LG Electronics Complaints & Reviews

Pathetic and very unprofessional people i would say.
Dinesh Yadav working for Thane branch, his contact details [protected]..
I had bought LG Products TV and Fridge last year and the day i bought, there was a lockdown imposed within the same week by government and everything was closed for 1 year.. When i bought these products from kohinoor i had CLEARLY STATED THAT I WILL BE HAVING MY HOUSE RENOVATION.. Due to lockdown, my renovation was pending.. Now finally when everything is done, i got to know my remote control isn't working to which i had raised a complaint. Without anyone visiting and even knowing it what's the issue, LG is demanding of charges which is unfair. The reason i am being provided is out of warranty. Can anyone tell me how is this out of warranty when the whole world was imposed with lockdown for one year..
**** FYI - when i got my fridge delivered, the fridge was also damaged and i had to wait for 3 months just for the replacement even after making full payment.. When i as a customer can understand the genuine issues and lockdown, why can't LG do the same for their customers..
I had ordered 5 products out of which i received 2.. These 2 were received in a damage condition. If this is how LG is looking at customers and not providing any services, I don't think i need to buy anymore products and neither should i recommend any of my friends to buy..

Request No: RNP[protected], RNP[protected]

LG service representative confirmed, LG refrigerator not working due to Compressor (10 years warranty) and Board failure.

Customer support provided the contacts ASM and SM but they are not responding to the calls.

Ch.Kalyan Srinivas (ASM) - [protected]
S Vijay (SM[protected]

Item: LG 471 L GL-T502FPZU
Purchase date: 20/04/2019

LG service is delaying providing the refund. Kindly help to solve this problem.

After clothes are washed, a yellow mark is placed in all clothes. this issue makes our clothes ugly. it happens for last four months. this product bought on 12.10.19. kindly troubleshoot this issue

We purchase fan from pai electronics brahmavara on feb 2021 and they said warranty and bill are altogether and packed it we beleuved them and came back fan was wirking fine until few days back fan stopped working and we went to give it for repair with all the documents they gave us same as it we produced to them and they said warranty was not there it was not given to us by their side and they r blaming us for it. And today when store manager called us he was super rude and he doesnt know how to talk to customers instead of sorting the issue he was pulling fight with us we were calmly asking him wat is the alternative he was replying wat too rudely. Brahmavara is a small town with less ppl who will get fooled easily and pai international employees are fooling them very nicely by not giving them warranty card and later calling customers and abusing them. Didnt expect this from them. Please escalate this matter and we need a solution for our problem asap. We paid bucks to get things not to get abused when things dont work. Mistake was from their end and we r being punished.

Please look into this matter thorougly we have immense trust that u will help us.

Thanks & Regards,
Udaya shetty

.
my refrigerator problems not yet solved. LG not responding.. pls take necessary steps to solve the problems.
i purchase the lg brand but with in 2 years the freezer not working properly.
note the complaint no.. rnp[protected]

Dear team,
We have purchased samsung refrigerator of 580 ltrs with invoice nunber HCWH-33184 on[protected] at Malakpet Hyderabad. Due to breadth of fridge and installation guy said we can't install the fridge and was not informed about return policy . Now we have requested for refund of amount or for another small fridge to adjust with in the bill. Service is worst and cannot get the proper response .. earlier they said we can give new refrigerator by adjusting bill but now they intentionally delay mow saying cannot do anything ..

I wish to complain about the Air Conditioner that I purchased on 4th September 2021.

I am complaining because the cooling of the air conditioner is not satisfied. I had problem with the LG installation team from the time of installation. The gas was not tightened properly and they again refilled the whole gas, the total installation was bad.

I won't recommend your shop anymore to my Circles

The LG showroom on Hyderabad is making me wait for the 3rd day today. They keep delaying saying on 1-2 hours without mentioning a time frame. I’m waiting for more than 48hours with a technician. It’s best to give your consumers a time frame on when the technicians would arrive. Just blindly saying within 48hours is a horrible policy from a customer point of view. I would like to return the tv. Please process the necessary forms. My friends...

I have been following up with LG India customer support team and their duly appointed local service vendor M/s Sky Services at Mira Road Thane, Maharashtra from past more than 5 months. However the issue remains unaddressed despite having raised several calls and visits from vendor. The refrigerator bought by me is a LG two door model. Since purchase, we observed formation of ice globules in upper refrigeration compartment of the refrigerator. As per the visiting engineers there is vent at the upper compartment which is causing leakage of gas. They changed the rubber liner in the compartment but still the problem persisted. The entire team is forcing us to apply local Fevicol to close the vent as a solution from LG. However they have denied to mention the fix provided in the service report or give us anything in writting as the suggested solution. We even asked LG customer support team to provide authorization of the fix suggested by the local vendor but they have refused to provide any documentation or support to the fix in writting. Each time we raised the call with LG, the team at LG has closed our calls without attending it or even verifying whether the issue is resolved. As per escalation matrix provided by LG, I have even escalated the matter to Head of customer service and also email to CEO for resolution. After several followups, I have received a reply to reach back to local vendor for resolution of the grievance, who still maintains that they shall not provide anything in writing for the solution recommended by them. I escalated the complaint with hope for resolution but It seems no one is interested in resolving the manufacturing defect in the LG refrigerator product purchased by me.

I purchased this product through Best Buy by LG and it worked fine for 7 months before crapping out. I sent in a request to get it fixed and was told to ship it to them first so they can send a replacement. I did, and they sent me back the wrong product (dvd writer) when I called telling them so, they couldn't find record of my order I sent in. How does that happen If you guys waited to get my order to ship something out ? So now I'm left with no record of my transaction and the wrong product. This has truly been a ### show. I will never buy a LG product again ! All I wanted was a replacement of a product.

We want to make a complaint against your company executive mr. Sabir shaikh and Mr.Aftab . From the month sept 2021 we are doing follow up for water Purifere repairs but they always tell within 2 days we will come to home, but they did not come and this happened for 4times . Every time they promise to come but they are not coming . Our machine is also under AMC then also we are not getting the correct service please look at to this matter as early as possible . Other wise we will go to consumer court .for your referance we attaching photo copy of our service card .

My washing machine is ringing/beeping continuously throughout the washing rinsing cycles. I've registered a complaint with LG coustomer care number, got a message saying they will forward it and someone will contact within 48hrs, nobody showed up. We repeated the same procedure, someone came up this time.
After thorough examination for 5mins, they said it's board complaint, we have to change it. It will cost more than 5K. We had to pay ₹708 to know that.
After spending 29K before 4years, now we are asked to spend more than 5k for the machine again.
They don't even check the board properly, they don't try to reset to the factory settings. Just replace the board. Great survice LG. 10years warranty is the advertisement, but only for the motor is what they don't say out loud.
So once you buy a LG, get ready to spend 5K in every 5years for the board, as it's very common complaint according to those survice guys.

I have purchased a top load washing machine on 3/10/21. i complained there is an issue happen with machine's rat guard, "RAT GUARD BROKEN BY RAT" its purely quality issue of rat guard provided. thats why rat bite happen on rat guard. and also rat entered inside of machine and cut wiring kit wires.
Sir, i have used this machin in only 2 days .. i brought this for an emergency basis using credits. only 10 days of purchase this issue will happen. i have registered complaint from 19th october 2021. hope LG can understand the situation of a customer.

As company said we trusted rat guard as its real worth. but after this happen we are very disappointed.

Refferance:[protected]
Please find the attached documents and photos

your response is highly appreciated
Thank you

I bought an LG tv for 61000 rupees LG has pathetic quality of product it's not even been a month the tv has led light leakage I requested for replacement for the tv the support denied it and they said we will give a refund. I agreed I had been following up for the refund since last 2 weeks they keep saying u will get it next week I m sick and tired with their services I have filed a case in consumer court I just need my refund as soon as possible

We have bought the LG OLED 65 inch OLED TV, All of sudden it stopped working, We contacted the LG service team & they checked & confirm that display module is faulty & need to be replaced. There is no physical damage to the TV.
We escalated the case to LF CEO help desk & after rigorous follow up after 15 days, they confirmed that we can replace the faulty display module @ 50 % cost .Display module is most component of OLED TV.
On enquiring from Branch service head of Surat Mr Vinay Sahu [protected] that my TV was used only for 1000hrs & why should i bear 50 % cost for replacement of faulty display module, he told that Display module can become faulty within 1000 hrs o[censored]sage also.
This clearly means that no QC was done for high end OLED tv and inferior product are supplied by LG to Indian Consumers.
My [Service Request No] RNP[protected] was abruptly closed by LG & TV is not working from last 25 days..
This is the way LG is behaving with Indian customers & suppling inferior quality product.

We bought the washing machine in 2019 and since the time we purchased the machine there has been issues and after a few complaints and engineer visits from the service centre I have been asking for a replacement since the machine was new and many complaints already. We were told that the replacement could happen only within 7 days of purchase which was bizarre policy. Every time same engineer came and gave us additional soaps and serums to use and we wanted his superior to get involved but the superior told us that the clothes we buy these days and not of good quality hence they don’t get cleaned well again a bizarre reasons. The front panel was changed and few other things. Still neither the wash quality nor the machine improved. Once the machine went out of warranty we got a call that they wanted to take the machine to the service centre for repair and I clearly told them to send me quotation which they did not bother to inform. After a few days they call me with a bill of 10k without even telling the quotation or the problem in the machine. I had already paid up few thousands and now this. This is clear indication of cheating the customer. When I asked for quotation on mail they reduced the amount by 3 k and said that they will not charge service charge. This is how the company is cheating the customer.

LG TV was defective. After numerous attempts finally scheduled a technician to come and repair. The text stated it was my cable box. Cable box was replaced continued to have the same problems. Once again scheduled a technician to come and replace parts. Technician didn't even bother to show up!

I ordered LG 3star fridge in kathruguppe pai international but they delivered LG 2star frige ofter delivered item no one will responding properly what should I do please take a action immediately

In Oct’19 I had purchased LG 43” Jazz LED TV and exact after 2 yrs. in Nov’21 it’s display stop working. I had raised issue on very same day(complaint no-RNP[protected].
Their engineer visited my place and just see it from outside he said that it’s LED got damaged which needs to be replaced. I asked him about the reason of this damage but he doesn’t have any answer. He only said that just like LED bulbs TV LED also have max to max 3-4 yr of life but your LED got damaged earlier which means this issue will re-raised after every 2-3 years.
After this I asked the cost of that part then he said it’s around 6k but I will see and try to reduced at my level.
After all these things I had raised complaint and reported the same issue on LG website where I get complaint no-VCP[protected]. But no solution provided.
Then I have to raise the issue(service request no-GCP[protected] at LG MD desk where I got a mail confirmation that my problem will be resolved very soon and your area service manager will contact me but till now nobody call me.
After 1-2 days later I only got a call from LG engineer who earlier visited my place and he said “Sir your part is reached to us can I come to change it”, his supervisor was also on line then I informed him that I had already raised an issue with your higher authorities and I want to get the unit replaced or change the part without any cost as I am fed up with your services. Then he said no sir you have to pay the charges I said what are the charges then today he said price is around 3-3.5k. His supervisor also said price are changes he might be not aware.
Now question is that LG is a big brand but there staffs are not even aware about the costing of service, there was a huge difference between 1st and 2nd quotation.
Now I need a simple request that my unit will be replaced as I am fed up with the services and performance of LG. This type of services are waisting time of people and also giving a mental trauma after purchasing these high value products.

Have ordered tv on 4th Nov, tv has not delivered till today so went to store and took it, technician not reported yet inspired of many follow-up
No proper commitment from store.