LG Electronics Complaints & Reviews

All complaint and reference numbers till date-
RNP[protected]
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VCP[protected]
[protected]
GCP[protected]
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I am having a torrid time with LG Washing machine cum Dryer LG FHD1057SWS purchased on 17/01/21 and delivered in March 2021.(UNDER WARANTY AS ON DATE) From Day 01 o[censored]sage it leaves behind loads of lint after drying thereby spoiling expensive clothes and also blocking and damaging the machine. After 2-3 hours of drying loads of lint is left behind and clothes are still found wet or moist. Multiple visits were made by service center people and we were told to operate by different methods as suggested by them. However after 2 months of facing the same problem, we asked them to return the product and refund us the huge sum we paid (INR 66000) but LG kept on pestering that its all fine and technician will come and sort it out. Due to 2nd wave of Covid, we were stuck in a different city for close to 3 months and hence product was not really used. But after our return, the usual problem persisted and finally on 08/11/21, after months of facing the same torture we lodged customer care complaint…once again. When asked to take the product back and refund the money, to our shock the customer care lady told us to contact dealer who sold the product to ask to take the product and not LG...I mean seriously!!! Anyways they insisted on sending technician once again. He came on 09/11/21 and attended and the same song was sung as usual that we should operate in another new method. After he left things got worse and along with the improper drying and leaving behind lint, the machine started to leak water, drum got submerged in water and we had to shut the main supply which also feeds the kitchen, dishwasher etc as the dried clothes were now made wet by this improper machine function. When contacted the technician (Mr. Aryan) had the audacity to tell us that he cannot come and we should know how to operate product properly. To which he got responded properly and came back again and DECLARED electronic water valve faulty, got it cleaned it but problem persisted. I mean seriously...we are using all the modern equipment at our home from touch chimney to cooking range to dishwasher and we still are illiterate on how to use washing machine cum dryer??? When the product is faulty unfortunately the customer is made to feel incompetent!! Since no solution has been provided, an official grievance was raised with LG customer service head on 10/11/21.(Branch CCO Ms. Monica- [protected]) Multiple requests to take the product back and refund the money has been ignored till date. Technicians are sent to our home to spent 2 hours every time on their research, dirty the entire area and leave behind with no end result. Every day electricity and water is wasted for full day due to a faulty product.

THE ABOVE MESSAGE WAS POSTED ON 11/11/21 on national consumer helpline as it was only 3rd day of our ordeal.

After that multiple complaints were made to the LG CEO office online in these 35 days but only got one response for all my complaints——
“ Dear Sayak Maitra,
Greetings from LG Electronics..!!
We sincerely regret the inconvenience caused to you.
We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest.
For any further assistance, please call us on[protected] /[protected], we will be happy to help.
Thanks and Regards
LG Customer Support ”

Below are excerpts from some of the message sent to CEO office—-

01/12/21—
Based on my 3rd grievance mail directed to your office, Mr. Anand from head office called and asked us another 3 days time as the spare (water valve) is not in stock and needs to be procured. We had to explain to him again that-
1) Our initial and main complaint since the unit was delivered in March 2021 has always been unsatisfied and incomplete drying operation. Complaints were raised 3-4 times for this issue and we have requested to take the unit back and refund the amount, which wasn’t comprehended to by your team.
2) Based on our last complaint raised on 8th Nov 2021, Technician Mr. Aryan came to sort my above ongoing issue o[censored]nsatisfactory drying but ended up spoiling the so called VALVE, since then resulting in continuous water leaks and wastage.
My wife shared the pics and videos to him after he left raising alarm that the problem has turned into something else after his visit, to which he did not respond.
3) Because of this my machine is lying unserviceable and weekly I am spending close to ₹3000 for laundry services and unaccounted amount of water is being lost.
4) For days we are waiting for a technical representative to come and close this issue for us by taking this product away and refund us the amount. I wonder how with not a single visit yet your team decided on changing the valve?
The least we can accept is replacement with a new unit from stock but will never allow and accept any further repair on this machine as it is not caused by normal wear and tear but by improper servicing.

I am tired of explaining to whosoever calls from your team as they are not aware of the long pending inefficient drying problem and is directly looking to replace the (self inflicted by your team) damaged valve and make a stop gap arrangement which I will not accept!!!

My demands are return of the product and refund of the entire 66000₹…Alternately replace with a new product from stock.

Since I have been made to wait now for 21 days without using the machine and not even a single technical rep from LG visiting to check the issue and my request for product return, making us shell out weekly ₹3000 on laundry and massive water loss, I will not accept any valve replacement on this machine and demand RETURN, REFUND or least REPLACEMENT product immediately.
Appreciate if next call can be more sensible and approach oriented towards closure of this ASAP.

06/12/21—
It’s been a month since the machine is still unserviceable owing to worst possible maintenance by your service team.
No one bothered to call me up till yesterday inspite of repeated reminders through your office.
When this same product was being promoted in Instagram and it caught my attention, I posted the entire issue in your insta page with chats to and from your office, I started getting calls today from your offices.
Finally Mr. MurAli called and informed me the same old matter that the “valve” is likely to come in a day or two and he will get his training head to my home and replace the valve and then do ops chk and if all fine will leave the product as serviceable.
For your info, I have denied acceptance of his proposal for the simple fact that this valve did not get spoilt but was damaged by technician as I have already mentioned several times. The main problem was improper drying for which I kept on complaining but no one cared. I never complained about valve or water leakage problem as it started after Mr. Aryan attended to my product and spoilt it. Mr. MurAli is talking technical to me but not acknowledging the fact that why the valve for spoilt? I would have accepted his proposal if LG was proactive enough to my concern and repeated requests and suggested this within a week of my trouble….not when we have gone through trauma for a month without washing machine and spending thousands as laundry bills when I have clear Wtsapp chats as proof how the valve may have been spoilt after the attempted maintenance by your technician…..hence I will not accept to continue with a forcibly spoilt product at my home.
Your team has finally awaken after a month of my waiting and daily follow up. My wife has stayed back at home for days with no one turning up. Now I won’t accept any R&D at my home which is the plan to forcibly push the product on me.
My only option to you is to please come and take this DUMMY product from my home and refund me the entire amount plus my last one months laundry bills as compensation else get a fresh machine from store in place of this as exchange.
I will not use this spoilt product at my home even if you change valve or do any R&D especially after the amount of torture and trauma We have been made to go through by your inefficient team.
Same has been conveyed to Mr. MurAli as well as customer care supervisor Ms. Maria who was patient enough to hear my trauma and is going to file a response accordingly.
Please close this issue by refunding the amount or exchange the product.
I refuse to continue with this piece anymore.

Today on 13/12/21, we are into 35 days of complaint filed on 08/11/21 and my machine still is unserviceable and lies as a dummy piece at my home with continuously leaking water, wasting water and making me do 15 times a day main valve opening and closing to support other equipments and taps in kitchen and to prevent water logging due to filled washing machine drum.

Please help me overcome this ordeal….we simply want LG to take this product and refund us the amount so that we can purchase another machine and overcome this torture that my family is going through for last 35 days.
Thank you

Sent my husband's phone to LG through online service department. They received it 12/10/21. Purchased phone in February. Sent with paid receipt. They said motherboard was damaged. Cricket said it was the battery. Would not charge. This should be under warranty. They said I have to pay $99 to fix and $ 19.99 to send back. This is Ludacris! I paid $ 300 for the phone. My husband hardly used it. I am very upset with LG. I am not sending them more money. If they won't fix it then they should send it back to me for free. Please recommend on how to resolve this. I will never purchase anything from LG again. I thought they were a reputable company. But they aren't. Please contact me asap.AS#A021C837049My name is Gaye Ennion my phone # is [protected]. Thanks for any help.

Name

They are using the TV to make me do bad things or things that favering them only. They are watching all and every move I make in my room and house. If I go to the toilet in a time they don't want me to go to the toilet, the TV will start flickering. If I watche a live game without their permission, the TV will misbehave and disturbe my mood. I use SunDirect DTH, if I try connect the DTH to my new LG TV which is 1 year old, that TV completely rejects the DTH, it fully flickering. For weeks I have no access to DTH TV services even though I pay for it. The 1st LG started misbehaving right after the warranty period was over which was 1 year. I called LG customer exicutive at my home, he said to replace the main board, I didn't do that, the TV continued working misbehaving to me for years. Now it is warning me that it is gonna permanently go off on me. I know the TV can work for many more years. What can be done here?

In the Year 2014, I have purchased an LG Product BH9530TW. In 7 years, I am experiencing a malfunction in the device. The Device was a High-end Model and was believed It will deliver the best rest of my lifetime.
However, It doesn't meet out my basic expectation.
RNP[protected] has been raised to repair the issue. LG doesn't even care about the product they sell. A third party is handling the case and no proper response from the LG Area Manager.
This sort of approach makes me annoying and loosing my huge money invested in an unworthy product.

I lodge a complaint of not working of my refrigerator serial#NO807KRBY2R973 since last 3 weeks and it yet to get rectified. Even purchasing so high end machine and above to that i have paid AMC charges also… nobody is from LG is interested to rectify the problem on priority..

These guys have no shame. 3 months on a single product and still pending. Keeps extending every 2 weeks.
And full of waste support
"Your case is priority..." Everytime priority. And does nothing. Customers are pupets and joke to them.

I bought a $1000 52" TV, and its comes with stickcers on the screen that say "DO NOT TOUCH THE SCREEN LIFT FROM THE SIDDES BECAUSE IT WILL CASUE DAMAGE"...

I do exactly that, but when I peel the stickers off there are two huge 12 centimetre long by 2 centimetre wide adhesive stains left on my screen.

I reported this right away, and I was told they would get back to me in a day or so. weeks later I had to call back and all i was told was to purchase GO GOONE or something along those lines to clean it...

I never realized that buying $1000 tvs requires you go to a store and spend more money to clean it so you can actually view your screen, because LG does not package their products properly. Shouldn't this cleaner be included if the stickers they use damage the tvs?

I was insulted over the phone by a so called manager.. Not to mention they record calls without letting the customer know or give permission like every other customer support system does..

Worst experience of my life and i will never buy a LG product again...

The LRTLS2403S 'new model' purchased recently has a wsyer dispenser Installed and it works great. It is "icemaker ready" so we ordered an icemaker but after installing the icemaker, I discovered the plug on the refrigerator for the icemaker plugs in where the water dispenser is. Apparently only one device can be used... perhaps there is a duel solenoid with the proper connection but the LG Customer Service is so bad. We can't find a solution.

The above Refrigerator has not been working for the last 1 month. Complaint was made on 7/11/21 and despite the fact that the fridge is under AMC, the company's response and service has been deplorable.

The technicians have visited and inspected about 4 times in the last 1 month but they seem to be not diagnosing the issue deliberately.

The company has put us thru great hardship by not finding the cause of failure of the fridge and by not setting it right for such a long time.

It is highly unfair on the part of the company to not honour the AMC and cause so much inconvenience to the customer.

We are definitely taking legal recourse if the company does not compensate our loss by buying back the refrigerator and repaying the amc amt paid.

We are frustrated with this fridge and solicit immediate action to repair or buy back from us.
thanks,
Lakshmi k

My name is chaitanya, my father has brought lg dish washer which doesn't seem to match with the actual performance mentioned in few lg sites, according the information provided online the product has to resume its cycle accordingly when power comes back but our product cycle of washing dishes starts from the beginning instead of restarting from the position its stopped which directly leading to more power consumption which is a huge loss for the customer. Infact many such customers have raised their voice in the form of complaint regarding the same as fraud as its inappropriate information provided to customers so, Please help out with this .Here are few snaps attached for confirmation of my concern, please do find the attachments.

Thanks and regards
Chaitanya

On 30/10/2021, I visited LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru and I explained my requirement of a 3 Star LG Double Door Refrigerator (2021 Model). The executive showed me a model and told me that it's a 3 star 2021 model LG Double Door Refrigerator. Further, believing the words of the executive, I booked LG Double Door refrigerator at LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru as per my requirement on 30/10/2021 through my HDFC Credit Card opting for 6 EMI transactions amounting Rs. 25500/- and requested the delivery of the product on 07/11/2021. On 02/11/2021, I verified the product number printed on the bill and it was GL-T292RPZY. Further, I verified the product number with the LG online store & few e-commerce website and I found that the product with the number mentioned on the bill is a 2 Star LG Double Door Refrigerator (2020 Model) and the price was also on the higher side. On 06/11/2021, I visited LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru and gave a request for cancellation of the product as per the communication. On 15/11/2021, I received a mail from Adishwar team mentioning that the entire amount which I have paid has been initiated and it will be credited back to the credit card account within 5 days. Further, I enquired with HDFC bank about the refund and came to know that the refund was not initiated from the merchant end. My HDFC credit card statement was generated on 17/11/2021 and there is EMI processing charges and GST that has been put up on the transaction which sum up to nearly Rs.500/- for 6 months EMI. On 22/11/2021, I again contacted Adishwar team and explained them that the refund has not been initiated and provided them with my savings bank account details as per the request from them for initiating the refund. On 29/11/2021, an amount of only Rs.24417/- has been credited to my savings bank account instead of Rs.25500/- and telling me now that the remaining amount will be credited to my account after 90 days. Now that, I need the remaining amount of Rs.1083+500 to be credited back to my account as early as possible since the mistake was totally from Adishwar. Contact Number: [protected] Email: prashanth.[protected]@gmail.com

My refridgerator was destroyed by a LG repairment that came to repair it for not cooling. He broke the line inside the cabinet and was advised by his boss to try to repair it. He tried welling the line back together and caught the inside mechanism on fire. I have been trying to work with CS for about a month and have been given the runaround. This is unacceptable! I have spent several hours on the phone and have been lied to several times. I feel that my only recourse is to seek legal representation and report to BBB. You can't come in and break something and not repair/replace it. I have text messages from serviceman and video that he was here and did the damage. He provided me with the Tcc#[protected] via Text message deeming my appliance unrepairable. It is much easier to do the right thing but if you guys choose not to I will continue to advocate until you do so. I certainly don't have great reviews for LG at this point and will advise anyone that's considering to purchase any LG product not to do so.

Worst and Pathetic customer service at Innovative Service at Chogam Road Behind Amberkar Temple, will advised every one never to visit Innovative service, given my Lg refrigation one month back on 10 oct 2021 complaint no RNP[protected] for coil replacement (Deforst Isuue) but till date nothing has been done and charged rs 400 for inspection charges
Staff technician Mr Viraj never call to tell the status, (He think he is the owner of LG company) every time we have to call them for checking the status. Also was told parts are ordered frm Blr will take time, parts have come to stores but the have not replaced.
Worst Worst Worst worst Worst Pathetic, disgraded, unsatisfactory service from Innovative Service really disappointed.
Have sent mails to CEO escalation dest and customer service desk but no proper response till date and no action taken against the service dealer Innovative Services Chogam Road Porvorim.

Pathetic and very unprofessional people i would say.
Dinesh Yadav working for Thane branch, his contact details [protected]..
I had bought LG Products TV and Fridge last year and the day i bought, there was a lockdown imposed within the same week by government and everything was closed for 1 year.. When i bought these products from kohinoor i had CLEARLY STATED THAT I WILL BE HAVING MY HOUSE RENOVATION.. Due to lockdown, my renovation was pending.. Now finally when everything is done, i got to know my remote control isn't working to which i had raised a complaint. Without anyone visiting and even knowing it what's the issue, LG is demanding of charges which is unfair. The reason i am being provided is out of warranty. Can anyone tell me how is this out of warranty when the whole world was imposed with lockdown for one year..
**** FYI - when i got my fridge delivered, the fridge was also damaged and i had to wait for 3 months just for the replacement even after making full payment.. When i as a customer can understand the genuine issues and lockdown, why can't LG do the same for their customers..
I had ordered 5 products out of which i received 2.. These 2 were received in a damage condition. If this is how LG is looking at customers and not providing any services, I don't think i need to buy anymore products and neither should i recommend any of my friends to buy..

Request No: RNP[protected], RNP[protected]

LG service representative confirmed, LG refrigerator not working due to Compressor (10 years warranty) and Board failure.

Customer support provided the contacts ASM and SM but they are not responding to the calls.

Ch.Kalyan Srinivas (ASM) - [protected]
S Vijay (SM[protected]

Item: LG 471 L GL-T502FPZU
Purchase date: 20/04/2019

LG service is delaying providing the refund. Kindly help to solve this problem.

After clothes are washed, a yellow mark is placed in all clothes. this issue makes our clothes ugly. it happens for last four months. this product bought on 12.10.19. kindly troubleshoot this issue

We purchase fan from pai electronics brahmavara on feb 2021 and they said warranty and bill are altogether and packed it we beleuved them and came back fan was wirking fine until few days back fan stopped working and we went to give it for repair with all the documents they gave us same as it we produced to them and they said warranty was not there it was not given to us by their side and they r blaming us for it. And today when store manager called us he was super rude and he doesnt know how to talk to customers instead of sorting the issue he was pulling fight with us we were calmly asking him wat is the alternative he was replying wat too rudely. Brahmavara is a small town with less ppl who will get fooled easily and pai international employees are fooling them very nicely by not giving them warranty card and later calling customers and abusing them. Didnt expect this from them. Please escalate this matter and we need a solution for our problem asap. We paid bucks to get things not to get abused when things dont work. Mistake was from their end and we r being punished.

Please look into this matter thorougly we have immense trust that u will help us.

Thanks & Regards,
Udaya shetty

.
my refrigerator problems not yet solved. LG not responding.. pls take necessary steps to solve the problems.
i purchase the lg brand but with in 2 years the freezer not working properly.
note the complaint no.. rnp[protected]

Dear team,
We have purchased samsung refrigerator of 580 ltrs with invoice nunber HCWH-33184 on[protected] at Malakpet Hyderabad. Due to breadth of fridge and installation guy said we can't install the fridge and was not informed about return policy . Now we have requested for refund of amount or for another small fridge to adjust with in the bill. Service is worst and cannot get the proper response .. earlier they said we can give new refrigerator by adjusting bill but now they intentionally delay mow saying cannot do anything ..

I wish to complain about the Air Conditioner that I purchased on 4th September 2021.

I am complaining because the cooling of the air conditioner is not satisfied. I had problem with the LG installation team from the time of installation. The gas was not tightened properly and they again refilled the whole gas, the total installation was bad.

I won't recommend your shop anymore to my Circles