LG Electronics Complaints & Reviews

In the Year 2014, I have purchased an LG Product BH9530TW. In 7 years, I am experiencing a malfunction in the device. The Device was a High-end Model and was believed It will deliver the best rest of my lifetime.
However, It doesn't meet out my basic expectation.
RNP[protected] has been raised to repair the issue. LG doesn't even care about the product they sell. A third party is handling the case and no proper response from the LG Area Manager.
This sort of approach makes me annoying and loosing my huge money invested in an unworthy product.

I lodge a complaint of not working of my refrigerator serial#NO807KRBY2R973 since last 3 weeks and it yet to get rectified. Even purchasing so high end machine and above to that i have paid AMC charges also… nobody is from LG is interested to rectify the problem on priority..

These guys have no shame. 3 months on a single product and still pending. Keeps extending every 2 weeks.
And full of waste support
"Your case is priority..." Everytime priority. And does nothing. Customers are pupets and joke to them.

I bought a $1000 52" TV, and its comes with stickcers on the screen that say "DO NOT TOUCH THE SCREEN LIFT FROM THE SIDDES BECAUSE IT WILL CASUE DAMAGE"...

I do exactly that, but when I peel the stickers off there are two huge 12 centimetre long by 2 centimetre wide adhesive stains left on my screen.

I reported this right away, and I was told they would get back to me in a day or so. weeks later I had to call back and all i was told was to purchase GO GOONE or something along those lines to clean it...

I never realized that buying $1000 tvs requires you go to a store and spend more money to clean it so you can actually view your screen, because LG does not package their products properly. Shouldn't this cleaner be included if the stickers they use damage the tvs?

I was insulted over the phone by a so called manager.. Not to mention they record calls without letting the customer know or give permission like every other customer support system does..

Worst experience of my life and i will never buy a LG product again...

The LRTLS2403S 'new model' purchased recently has a wsyer dispenser Installed and it works great. It is "icemaker ready" so we ordered an icemaker but after installing the icemaker, I discovered the plug on the refrigerator for the icemaker plugs in where the water dispenser is. Apparently only one device can be used... perhaps there is a duel solenoid with the proper connection but the LG Customer Service is so bad. We can't find a solution.

The above Refrigerator has not been working for the last 1 month. Complaint was made on 7/11/21 and despite the fact that the fridge is under AMC, the company's response and service has been deplorable.

The technicians have visited and inspected about 4 times in the last 1 month but they seem to be not diagnosing the issue deliberately.

The company has put us thru great hardship by not finding the cause of failure of the fridge and by not setting it right for such a long time.

It is highly unfair on the part of the company to not honour the AMC and cause so much inconvenience to the customer.

We are definitely taking legal recourse if the company does not compensate our loss by buying back the refrigerator and repaying the amc amt paid.

We are frustrated with this fridge and solicit immediate action to repair or buy back from us.
thanks,
Lakshmi k

My name is chaitanya, my father has brought lg dish washer which doesn't seem to match with the actual performance mentioned in few lg sites, according the information provided online the product has to resume its cycle accordingly when power comes back but our product cycle of washing dishes starts from the beginning instead of restarting from the position its stopped which directly leading to more power consumption which is a huge loss for the customer. Infact many such customers have raised their voice in the form of complaint regarding the same as fraud as its inappropriate information provided to customers so, Please help out with this .Here are few snaps attached for confirmation of my concern, please do find the attachments.

Thanks and regards
Chaitanya

On 30/10/2021, I visited LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru and I explained my requirement of a 3 Star LG Double Door Refrigerator (2021 Model). The executive showed me a model and told me that it's a 3 star 2021 model LG Double Door Refrigerator. Further, believing the words of the executive, I booked LG Double Door refrigerator at LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru as per my requirement on 30/10/2021 through my HDFC Credit Card opting for 6 EMI transactions amounting Rs. 25500/- and requested the delivery of the product on 07/11/2021. On 02/11/2021, I verified the product number printed on the bill and it was GL-T292RPZY. Further, I verified the product number with the LG online store & few e-commerce website and I found that the product with the number mentioned on the bill is a 2 Star LG Double Door Refrigerator (2020 Model) and the price was also on the higher side. On 06/11/2021, I visited LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru and gave a request for cancellation of the product as per the communication. On 15/11/2021, I received a mail from Adishwar team mentioning that the entire amount which I have paid has been initiated and it will be credited back to the credit card account within 5 days. Further, I enquired with HDFC bank about the refund and came to know that the refund was not initiated from the merchant end. My HDFC credit card statement was generated on 17/11/2021 and there is EMI processing charges and GST that has been put up on the transaction which sum up to nearly Rs.500/- for 6 months EMI. On 22/11/2021, I again contacted Adishwar team and explained them that the refund has not been initiated and provided them with my savings bank account details as per the request from them for initiating the refund. On 29/11/2021, an amount of only Rs.24417/- has been credited to my savings bank account instead of Rs.25500/- and telling me now that the remaining amount will be credited to my account after 90 days. Now that, I need the remaining amount of Rs.1083+500 to be credited back to my account as early as possible since the mistake was totally from Adishwar. Contact Number: [protected] Email: prashanth.[protected]@gmail.com

My refridgerator was destroyed by a LG repairment that came to repair it for not cooling. He broke the line inside the cabinet and was advised by his boss to try to repair it. He tried welling the line back together and caught the inside mechanism on fire. I have been trying to work with CS for about a month and have been given the runaround. This is unacceptable! I have spent several hours on the phone and have been lied to several times. I feel that my only recourse is to seek legal representation and report to BBB. You can't come in and break something and not repair/replace it. I have text messages from serviceman and video that he was here and did the damage. He provided me with the Tcc#[protected] via Text message deeming my appliance unrepairable. It is much easier to do the right thing but if you guys choose not to I will continue to advocate until you do so. I certainly don't have great reviews for LG at this point and will advise anyone that's considering to purchase any LG product not to do so.

Worst and Pathetic customer service at Innovative Service at Chogam Road Behind Amberkar Temple, will advised every one never to visit Innovative service, given my Lg refrigation one month back on 10 oct 2021 complaint no RNP[protected] for coil replacement (Deforst Isuue) but till date nothing has been done and charged rs 400 for inspection charges
Staff technician Mr Viraj never call to tell the status, (He think he is the owner of LG company) every time we have to call them for checking the status. Also was told parts are ordered frm Blr will take time, parts have come to stores but the have not replaced.
Worst Worst Worst worst Worst Pathetic, disgraded, unsatisfactory service from Innovative Service really disappointed.
Have sent mails to CEO escalation dest and customer service desk but no proper response till date and no action taken against the service dealer Innovative Services Chogam Road Porvorim.

Pathetic and very unprofessional people i would say.
Dinesh Yadav working for Thane branch, his contact details [protected]..
I had bought LG Products TV and Fridge last year and the day i bought, there was a lockdown imposed within the same week by government and everything was closed for 1 year.. When i bought these products from kohinoor i had CLEARLY STATED THAT I WILL BE HAVING MY HOUSE RENOVATION.. Due to lockdown, my renovation was pending.. Now finally when everything is done, i got to know my remote control isn't working to which i had raised a complaint. Without anyone visiting and even knowing it what's the issue, LG is demanding of charges which is unfair. The reason i am being provided is out of warranty. Can anyone tell me how is this out of warranty when the whole world was imposed with lockdown for one year..
**** FYI - when i got my fridge delivered, the fridge was also damaged and i had to wait for 3 months just for the replacement even after making full payment.. When i as a customer can understand the genuine issues and lockdown, why can't LG do the same for their customers..
I had ordered 5 products out of which i received 2.. These 2 were received in a damage condition. If this is how LG is looking at customers and not providing any services, I don't think i need to buy anymore products and neither should i recommend any of my friends to buy..

Request No: RNP[protected], RNP[protected]

LG service representative confirmed, LG refrigerator not working due to Compressor (10 years warranty) and Board failure.

Customer support provided the contacts ASM and SM but they are not responding to the calls.

Ch.Kalyan Srinivas (ASM) - [protected]
S Vijay (SM[protected]

Item: LG 471 L GL-T502FPZU
Purchase date: 20/04/2019

LG service is delaying providing the refund. Kindly help to solve this problem.

After clothes are washed, a yellow mark is placed in all clothes. this issue makes our clothes ugly. it happens for last four months. this product bought on 12.10.19. kindly troubleshoot this issue

We purchase fan from pai electronics brahmavara on feb 2021 and they said warranty and bill are altogether and packed it we beleuved them and came back fan was wirking fine until few days back fan stopped working and we went to give it for repair with all the documents they gave us same as it we produced to them and they said warranty was not there it was not given to us by their side and they r blaming us for it. And today when store manager called us he was super rude and he doesnt know how to talk to customers instead of sorting the issue he was pulling fight with us we were calmly asking him wat is the alternative he was replying wat too rudely. Brahmavara is a small town with less ppl who will get fooled easily and pai international employees are fooling them very nicely by not giving them warranty card and later calling customers and abusing them. Didnt expect this from them. Please escalate this matter and we need a solution for our problem asap. We paid bucks to get things not to get abused when things dont work. Mistake was from their end and we r being punished.

Please look into this matter thorougly we have immense trust that u will help us.

Thanks & Regards,
Udaya shetty

.
my refrigerator problems not yet solved. LG not responding.. pls take necessary steps to solve the problems.
i purchase the lg brand but with in 2 years the freezer not working properly.
note the complaint no.. rnp[protected]

Dear team,
We have purchased samsung refrigerator of 580 ltrs with invoice nunber HCWH-33184 on[protected] at Malakpet Hyderabad. Due to breadth of fridge and installation guy said we can't install the fridge and was not informed about return policy . Now we have requested for refund of amount or for another small fridge to adjust with in the bill. Service is worst and cannot get the proper response .. earlier they said we can give new refrigerator by adjusting bill but now they intentionally delay mow saying cannot do anything ..

I wish to complain about the Air Conditioner that I purchased on 4th September 2021.

I am complaining because the cooling of the air conditioner is not satisfied. I had problem with the LG installation team from the time of installation. The gas was not tightened properly and they again refilled the whole gas, the total installation was bad.

I won't recommend your shop anymore to my Circles

The LG showroom on Hyderabad is making me wait for the 3rd day today. They keep delaying saying on 1-2 hours without mentioning a time frame. I’m waiting for more than 48hours with a technician. It’s best to give your consumers a time frame on when the technicians would arrive. Just blindly saying within 48hours is a horrible policy from a customer point of view. I would like to return the tv. Please process the necessary forms. My friends...

I have been following up with LG India customer support team and their duly appointed local service vendor M/s Sky Services at Mira Road Thane, Maharashtra from past more than 5 months. However the issue remains unaddressed despite having raised several calls and visits from vendor. The refrigerator bought by me is a LG two door model. Since purchase, we observed formation of ice globules in upper refrigeration compartment of the refrigerator. As per the visiting engineers there is vent at the upper compartment which is causing leakage of gas. They changed the rubber liner in the compartment but still the problem persisted. The entire team is forcing us to apply local Fevicol to close the vent as a solution from LG. However they have denied to mention the fix provided in the service report or give us anything in writting as the suggested solution. We even asked LG customer support team to provide authorization of the fix suggested by the local vendor but they have refused to provide any documentation or support to the fix in writting. Each time we raised the call with LG, the team at LG has closed our calls without attending it or even verifying whether the issue is resolved. As per escalation matrix provided by LG, I have even escalated the matter to Head of customer service and also email to CEO for resolution. After several followups, I have received a reply to reach back to local vendor for resolution of the grievance, who still maintains that they shall not provide anything in writing for the solution recommended by them. I escalated the complaint with hope for resolution but It seems no one is interested in resolving the manufacturing defect in the LG refrigerator product purchased by me.

I purchased this product through Best Buy by LG and it worked fine for 7 months before crapping out. I sent in a request to get it fixed and was told to ship it to them first so they can send a replacement. I did, and they sent me back the wrong product (dvd writer) when I called telling them so, they couldn't find record of my order I sent in. How does that happen If you guys waited to get my order to ship something out ? So now I'm left with no record of my transaction and the wrong product. This has truly been a ### show. I will never buy a LG product again ! All I wanted was a replacement of a product.