LG Electronics Complaints & Reviews

मैंने LG split Ac 4 अप्रैल को लगवाई थी तबसे आज तक मैंने सिर्फ कंप्लेन ही कि है पर solution आज तक नही हुआ मेरी पिछली कंप्लेन 25 जुलाई को थी जो आप के सर्विस सेंटर के मो न0 [protected] से फ़ोन पे बात होने पे बताया वो आपके द्वारा क्लोज करा दी गयी है और में 21 अगस्त की कंप्लेन पे बात कर रहा हूँ 1 महीने डिले होने के बाद जब आपके सर्विस इंजीनर ने 3 4 बार विजिट किया तो भी उसका कोई solution नही निकला मेरे बार बार कंप्लेन और कस्टमर केअर पे कंप्लेन करने के बाद हर बार बोला जाता है कि आपको 10 बार विजिट कराना होगा और उसका वीडियो बनाएंगे में एक सर्विस मैन आदमी हूँ मै कितनी बार छुट्टी लेके आपके इंजीनर को विजिट karaun और आपके अजबके फ़ोन न0 [protected] से फ़ोन पे इतना misbehaive से बात की गई है जिसका कल्पना करना असंभव है मुझे धमकी दी गयी है कि हम कंप्लेन यही से बंद कर देंगे कुछ न कर पाओगे अब ठंडी का मौसम सुरु हो गया है पूरी गर्मी lg ने बिना ठीक कोई हुए ac के निकल गया मुझे आपके आज के कॉल से बहुत ही आहत हुन जो कस्टमर सर्विस के बांड से बिल्कुल अलग है मुझे मानसिक और शारीरक दोनों तरफ से lg के द्वारा प्रतारित किया गया है कृपया मेरी कंप्लेन को आगे फारवर्ड करते हुए आज के आपके execuitive के द्वारा किये गए कॉल और धमकाने जैसे शब्दों पर उचित कार्यवाही करे
और मेरी कंप्लेन को क्लोज भी कर दिया गया है
प्रियंकर तिवारी
200 मालवीय नगर गुरुद्वारा गोंडा उ0प0
मो0 -[protected]

Wrt to above subjected complaint which was logged on 14-10-21, it is to be brought to your notice that we feel cheated as a loyal customer. the details of repair work undertaken are given below and matter must be seriously investigated by LG.

the complaint was lodged as rinsing drum was not moving properly and its speed was slow..The visiting official sushil came first on day of lodging our request. He informed that the machine requires new motor as old one was burnt out. to this, in total faith, we accepted his technical prudence and as asked, gave him Rs.500/- advance to enable them to order the required part. He only told about motor and nothing else.

thereafter today, two different engineers came. they replaced motor as well as three shockers. Shockers were surprise replacement and no valid justification for their replacement was given.

but the matter which betrayed us was that even after replacing the motor, the wash drum moved at same slow speed as was before replacement. Secondly, the motor was not fitted as such.Plug of old motor was cut and rewired with new motor to fix it. Both engineers were baffled too and they called their officer telephonically. after their talk, the engineers removed the stabilizer and plugged the machine directly. this improved the speed of dryer and it seemed normal..Immediately, suspicion arose in our mind that the motor was alright while problem laid in stabilizer. We feel that we have been cheated by this service team and unnecessarily, expenditure on motor and shockers have been forced on us. the engineers also admitted that problem was in stabilizer. Secondly, they have rendered the motor impaired as plugs of old motor have been used by cutting new plug and old plug.

Please look into the matter and refund us the unnecessary expenditure forced on us costing Rs.2054 /- for motor and Rs.159/- for shockers.

On 15-10-21. this is for your notice, As per my initial mail, That my old motor was ok. Today Your engineer has visited my premises & I requested to fix the old motor & show me that it is not working. But he didn’t. Earlier engineers has damaged my old property ( Motor), I need it in original shape or refund the motor cost charged from us.
till date no solutions has been given to us. Even no LG technical expert aswell as service manager visited my place to fix it

Hi team
We purchased LG Water Purifier(WW-170EP) on 13/11/2019 from Great Eastern Retail Pvt Ltd in Vijayawada, Andhra Pradesh.
On the same day when the technician(Sreeram) arrived to install the purifier, we were offered with an option of AMC which would provide 3 years additional warranty on top of 1 year provided as default with the product purchase.
We have agreed to purchase the AMC as it was pitched in by one of the LG certified representative and paid the amount of 15576/- as you could see in one of the attached job sheet. When we asked for a receipt, we were told the job sheet is the receipt since it mentions the amount paid for AMC and validity period on the LG letterhead with the representative signature on it.
Later when we requested for the repairs/service we were told the AMC amount was never paid by the representative to the company and the representative left the company due to some conflict between the management and the representative. However, upon bringing this to the managers(Abishek) notice, we have been receiving service when ever the machine is due for service or repairs. Now even the Manager Abishek has left the organisation and the company denies to provide service.
Now we are depending on purchasing water cans which needs to be carried all the way to the top of our building. This is all while we already paid 23, 000/- for purifier and 15, 576/- for AMC which is now not working and sitting idle while we are paying for water cans on the top.
Could someone from the company look into the issue and provide us with proper documentation and send a technician immediately please.
Contact : [protected] / [protected] / [protected]

My LG laptop came in very slow and then a couple of weeks later completely stopped does not even boot. I submitted a warranty claim and followed all steps and instructions carefully several times and no one got back to me but automated responses for weeks? This is terrible that LG has such defectives product and worse yet, No human to get back to me for weeks while I am losing time and money due to not having a working computer! I even submitted several complaints via various emails and no one even got back to me!

I have been trying for 3 months to get my fridge fixed. I have had 7 appointments, someone has been out 5 times, I have made several phone calls as well as email and Facebook messaging. My most recent round has me waiting another 3-5 days just to set up another appointment. Then there is how long it will be until the appointment, the repairman telling me they don’t have the part (again) and waiting even longer for be part to come in. The last three times that happened, the fridge still didn’t work. I wish I was joking, but their service team is a complete joke and a waste of time.

10 Day ago we made a complaint on my refrigerator regarding compressor replacement and they said you have to pay 7000 INR, we told that we would not give money because there is a 10 years warranty for compressor, My Complaint No: RMP[protected]. please do the need full and let me know the about the status of my complaint. With regards.

Hi,

We had purchased one of your LG water purifier with extended warranty, we got an issue with water purifier and launched a complaint almost 48 hours ago and while trying to get in touch with the technician he was been very rude and was mentioning that o complain to who ever we want as of the company can't take any action on him.

Is this the way how a technician would respond ????

You can contact us on
Chandra sekhar: [protected]

Thanks

I’m one of your customers who is very disappointed by your product and service standard. We had purchased LG Ref -T402JASN from Snehanjali Electronics (Mira Road) on 7th Nov2020.
Problems started from Day one we had issues with Delivery, Different Color fridge was delivered to us after multiple follow up. And fridge which was delivered had defect in Top compartment when we asked for replacement, we were emotionally blackmailed to accept the fridge since Salesperson (Deepak) from Snehanjali and Driver from Transport team who delivered would end up lose their job if we don’t accept the fridge.
On Humanity ground we accept the fridge, and they fixed the defect part with some material. Post which we had observed there is Ice formation on doors of Top compartment. When contact customer care we were assigned ticket number RNP[protected] Dated 14th Aug 21 your person came and said this happens in frost free freeze which we didn’t agree, and ticket was closed.
We had medical emergency at our place hence unable to do follow up, however big cubes of ICE were getting formed on door and side tray on 9th Oct 21 we visited Snehannjali spoken to Deepak (Salesperson) we informed there is major issue which needs to check for which Ticket was raised RNP[protected] which was attended by Satendra Yadav who removed the magnetic rubber and try to fix and ensured their will be no problem.
However, the problem was not solved as the ICE formation is on and no resolution given. Again ticket RNP[protected] which was attended by Satendra Yadav who had fixed some vicher/rubber kind of thing which is not effective and looking bad. Still water droplets are forming, and food is getting spoiled (Cheese and other products).
I have been using LG products from long period of time (more than 15 years), but such issues are very disappointing. I request you to check and replace our fridge on priority or I will have to take this matter to consumer court since we were not at fault and are suffering unnecessarily.
I would also like to highlight that your service representative had given us incorrect information in August causing mental stress.
You may contact me on [protected]/ [protected]/[protected].
Regards,
Rishi Kumar Sahgal

Lg G8xthinq my mobile phone charger port complaint, so i contacted Coimbatore service center (Classic Electronics, Phone No : [protected] )there isn't a proper Response from them, my warranty is expiring by this week, but there is no proper Response from anybody Pls Proceed Further Action

RNP[protected] dtd 03/10/2021
Refrigerator compressor conked off within warranty leading to mother board damage. 9 days after raising complaint, 8 days after technician visit, multiple emails to CEO India & Customer Service Head later, a customer care executive asks me to find out the status of my complaint by calling the third party service centre which has been handed my case!
Would u ever want to be scammed so by a multinational? I wouldn't!
#avoidLG

Panel problem

I have already made a complaint regarding refrigerator, the technician (LG) guy came and saw and they told that compressor has to be replaced. we have complained 2 times till now and they said the same thing. and they said they will fill the gas when the compressor isn't working.

Hi Sir/Mam

This is in the reference that i was the Ex-Employee with the company so if possible please share the UAN number for me.

Name-Amit Agarwal
Employee Id- A343525
Pf Acc Number-KN/46370/258040
Mobile Number-[protected]
Email- [protected]@gmail.com

Thanks&Regards
Amit Agarwal

I bought PL5 bluetooth speaker from flipkart on 25 September. 5w speaker with 10 w output. I expected a super good music experience from PL5. But a noise coming while the speaker playing music. I did a complaint on flipkart and replacement. Lg technician came my home and checked speaker. He realised my complaint was genuine. But he told me he can't approve my concern. Because speaker didn't contains noice always. I expected a good music experience from pl5 speaker. I need to replace my speaker. Otherwise I'm going to consumer court. I've 11 month warranty too. I need justice

Purchased a LG Air conditioner, wrongly updated the information while purchasing saying within an year unit will be in warranty, including rat bites or any damage. When I reached to Baja Electronics Patancheru Branch over a call, instead of providing the correct information and when i asked for the executive, they are talking rubbish and responding very badly. When i asked why your executive provided wrong info while purchasing and asked to connect with him the executive said "What i have to do the problem in your home" later on he also slipped the same words saying "within 1 year if any rat bites or any other damage", then i immediately stopped and asked but he is saying no i didnt said like that.. I argued just said it, but in return he is said "I will see daily around 10-20 customers LIKE YOU PEOPLE" i shouted and asked what you mean about it. He again lied - i didnt said "LIKE YOU PEOPLE" and will send the call recording if I said it will resign immediately. This si the communication of BAJAJ ELECTRONICS providing in the name of customer service. I want a proper response on this communication and the call recording which they had with me. Not sure what kind of people BAJA ELECTRONICS is recruiting.

This is in regard to the microwave which I bought in 24th March, and while using it on auto cook mode, the door got burnt. The product being in warranty, the technician says that it is chargeable for repair.
Please can you look into it.
Order ID:RS6720286
Request I'd: RNP[protected]

@LGIndia hi, this is to bring to your notice that how badly customers in ajmer are being looted by your service centre named PRANGAN.
I had a cooling issue with my double door side by side refrigerator for which I contacted a local service centre of LG named PRANGAN
The technician, that came home to check the refrigerator, inspected everything and said that the issue is just with the compressor and he needs the bill to check...

आदरणीय ऑल डाइरेक्टर ऑफ एल जी इलेक्ट्रॉनिक इंडिया

मैं नीरज जैन दिल्ली उत्तम नगर में रहता हूँ, मैंने[protected] क़ो रेफ्रिजरेटर की कंप्लेन करवायी थी जोकि अभी तक सॉल्व नहीं हुई है, अभी तक डेढ़ महीने में इंजीनियर क़ो रेफ्रिजरेटर की प्रॉब्लम समझ में नही आयी है अभी तक डेढ़ महीने में हमारे रेफ्रिजरेटर में दो पार्ट बदले जा चुके हैं जोकि सही पार्ट थे औऱ हमें माँगने पर भी कोई भी बिल नहीं दिया गया है, लास्ट कंप्लेन पिछले हफ्ते ही करवायी थी जिसमें हमारा नयी रिले खराब बताकर पुरानी सेकिंड हैंड रिले ड़ाल दिया गया था औऱ बिल बनाने का बहाना बनाकर कंप्लेन क़ो सर्विस सेंटर से कैंसिल कर दिया गया था, सर्विस सेंटर से किसी कपिल बंसल का फोन आया था, पिछले डेढ़ महीने में 4 इंजीनियर 4 विज़िट कर चुके हैं, जो कि हर बार पिछले इंजीनियर द्वारा सही बताये हुवे पार्ट क़ो खराब बताकर चेंज करने की कोशिश में लगे रहते हैं, औऱ ऐसे करके डेढ़ महीने में कल ही एक अंकुर विश्नोई नाम का इंजीनियर आया अब वो तीन और पार्ट क़ो खराब बताने लगा औऱ उसने बायोमीटर क़ो खराब करने की कोशिश भी की औऱ आज दो ही पार्ट लेकर आया औऱ दो पार्ट डालकर जाने की कोशिश कर रहा था, मैंने पहले इंजीनियर मनीष औऱ कपिल बंसल से साफ साफ पूछा था कि इसमें रिले औऱ टाइमर औऱ बायोमीटर ठीक हैं तो उन्होंने क्लियर शब्दो में बताया था कि य़े पार्ट बिल्कुल ठीक हैं, कल मिस्टर अमित से मेरी बात हुई थी तो वो मुझे बेवकूफ बनाने की कोशिश कर रहे थे, इस फ्रिज में केवल हीटर प्लेट चेंज होनी थी जिसकी वजह से वॉटर ड्रेन नहीं हो पा रहा था लेकिन सर्विस सेंटर वाले एक एक करके सभी पार्ट बदलने में लगे हुवे हैं!
अमित जैन, कपिल बंसल औऱ अंकुर विश्नोई औऱ साहिल ये सब कंपनी में डिफॉल्टर हैं ये सब कस्टमर क़ो बेवकूफ बनाकर उनको लूटने का काम करते हैं!

Due to the engagement of non professional and unskilled technician at Jammu service center by the LG company due to which I have been beared unnecessary finicial loss of approx three thousand rupees.the company technician mislead me regarding my product.hope the matter be treated seriously so that the other people may not face similar hardship due the mistake of company technician.
Regards

To whom it may concern,
#[protected]
I am writing today about an order that started back in August 25, 2021, well that’s when it all started then I was supposed to receive a phone all Sept, 4, 2021 through September 6, 2021 to set up a date for delivery, which I never received any contact from you, so then I called again on the September 10, 2021 to the shipping department and was told that it should be delivered by September 13, 2021 which was not delivered so I called again on September 15, 2021 and was told that they didn’t know where my order was so at this point I am not a happy customer and I canceled the order, and was told it would take 10 to 15 days for a refund, which I Still do NOT have, then I called back again September 28, 2021 which was Tuesday this week and was told that they were going to escalate the process to get a refund faster. Now as of yet I have NOT received any confirmation or response in any form about my order. Now I look online for the order status and it is showing that it has been completed and we have not yet received a refund or an appliance delivery. A very unhappy customer and I am going to post a review of how this has been handled and not handled. It is sad because I have all LG appliances in my home and will never order from LG again. Now before I go to the bank and file a claim I would like to give your company a final chance to redeem your company, contact me in either of the following ways:

By email: [protected]@sbcglobal.net
Phone:[protected] or
Preferably call Wife Penny Buehler @[protected]

Thank you
Robert Buehler
2904 Oakland Ln, McCullom Lake, IL 60050
Order #[protected] Sent from AT&T Yahoo Mail for iPad