LG Electronics Complaints & Reviews

My LG laptop came in very slow and then a couple of weeks later completely stopped does not even boot. I submitted a warranty claim and followed all steps and instructions carefully several times and no one got back to me but automated responses for weeks? This is terrible that LG has such defectives product and worse yet, No human to get back to me for weeks while I am losing time and money due to not having a working computer! I even submitted several complaints via various emails and no one even got back to me!

I have been trying for 3 months to get my fridge fixed. I have had 7 appointments, someone has been out 5 times, I have made several phone calls as well as email and Facebook messaging. My most recent round has me waiting another 3-5 days just to set up another appointment. Then there is how long it will be until the appointment, the repairman telling me they don’t have the part (again) and waiting even longer for be part to come in. The last three times that happened, the fridge still didn’t work. I wish I was joking, but their service team is a complete joke and a waste of time.

10 Day ago we made a complaint on my refrigerator regarding compressor replacement and they said you have to pay 7000 INR, we told that we would not give money because there is a 10 years warranty for compressor, My Complaint No: RMP[protected]. please do the need full and let me know the about the status of my complaint. With regards.

Hi,

We had purchased one of your LG water purifier with extended warranty, we got an issue with water purifier and launched a complaint almost 48 hours ago and while trying to get in touch with the technician he was been very rude and was mentioning that o complain to who ever we want as of the company can't take any action on him.

Is this the way how a technician would respond ????

You can contact us on
Chandra sekhar: [protected]

Thanks

I’m one of your customers who is very disappointed by your product and service standard. We had purchased LG Ref -T402JASN from Snehanjali Electronics (Mira Road) on 7th Nov2020.
Problems started from Day one we had issues with Delivery, Different Color fridge was delivered to us after multiple follow up. And fridge which was delivered had defect in Top compartment when we asked for replacement, we were emotionally blackmailed to accept the fridge since Salesperson (Deepak) from Snehanjali and Driver from Transport team who delivered would end up lose their job if we don’t accept the fridge.
On Humanity ground we accept the fridge, and they fixed the defect part with some material. Post which we had observed there is Ice formation on doors of Top compartment. When contact customer care we were assigned ticket number RNP[protected] Dated 14th Aug 21 your person came and said this happens in frost free freeze which we didn’t agree, and ticket was closed.
We had medical emergency at our place hence unable to do follow up, however big cubes of ICE were getting formed on door and side tray on 9th Oct 21 we visited Snehannjali spoken to Deepak (Salesperson) we informed there is major issue which needs to check for which Ticket was raised RNP[protected] which was attended by Satendra Yadav who removed the magnetic rubber and try to fix and ensured their will be no problem.
However, the problem was not solved as the ICE formation is on and no resolution given. Again ticket RNP[protected] which was attended by Satendra Yadav who had fixed some vicher/rubber kind of thing which is not effective and looking bad. Still water droplets are forming, and food is getting spoiled (Cheese and other products).
I have been using LG products from long period of time (more than 15 years), but such issues are very disappointing. I request you to check and replace our fridge on priority or I will have to take this matter to consumer court since we were not at fault and are suffering unnecessarily.
I would also like to highlight that your service representative had given us incorrect information in August causing mental stress.
You may contact me on [protected]/ [protected]/[protected].
Regards,
Rishi Kumar Sahgal

Lg G8xthinq my mobile phone charger port complaint, so i contacted Coimbatore service center (Classic Electronics, Phone No : [protected] )there isn't a proper Response from them, my warranty is expiring by this week, but there is no proper Response from anybody Pls Proceed Further Action

RNP[protected] dtd 03/10/2021
Refrigerator compressor conked off within warranty leading to mother board damage. 9 days after raising complaint, 8 days after technician visit, multiple emails to CEO India & Customer Service Head later, a customer care executive asks me to find out the status of my complaint by calling the third party service centre which has been handed my case!
Would u ever want to be scammed so by a multinational? I wouldn't!
#avoidLG

Panel problem

I have already made a complaint regarding refrigerator, the technician (LG) guy came and saw and they told that compressor has to be replaced. we have complained 2 times till now and they said the same thing. and they said they will fill the gas when the compressor isn't working.

Hi Sir/Mam

This is in the reference that i was the Ex-Employee with the company so if possible please share the UAN number for me.

Name-Amit Agarwal
Employee Id- A343525
Pf Acc Number-KN/46370/258040
Mobile Number-[protected]
Email- [protected]@gmail.com

Thanks&Regards
Amit Agarwal

I bought PL5 bluetooth speaker from flipkart on 25 September. 5w speaker with 10 w output. I expected a super good music experience from PL5. But a noise coming while the speaker playing music. I did a complaint on flipkart and replacement. Lg technician came my home and checked speaker. He realised my complaint was genuine. But he told me he can't approve my concern. Because speaker didn't contains noice always. I expected a good music experience from pl5 speaker. I need to replace my speaker. Otherwise I'm going to consumer court. I've 11 month warranty too. I need justice

Purchased a LG Air conditioner, wrongly updated the information while purchasing saying within an year unit will be in warranty, including rat bites or any damage. When I reached to Baja Electronics Patancheru Branch over a call, instead of providing the correct information and when i asked for the executive, they are talking rubbish and responding very badly. When i asked why your executive provided wrong info while purchasing and asked to connect with him the executive said "What i have to do the problem in your home" later on he also slipped the same words saying "within 1 year if any rat bites or any other damage", then i immediately stopped and asked but he is saying no i didnt said like that.. I argued just said it, but in return he is said "I will see daily around 10-20 customers LIKE YOU PEOPLE" i shouted and asked what you mean about it. He again lied - i didnt said "LIKE YOU PEOPLE" and will send the call recording if I said it will resign immediately. This si the communication of BAJAJ ELECTRONICS providing in the name of customer service. I want a proper response on this communication and the call recording which they had with me. Not sure what kind of people BAJA ELECTRONICS is recruiting.

This is in regard to the microwave which I bought in 24th March, and while using it on auto cook mode, the door got burnt. The product being in warranty, the technician says that it is chargeable for repair.
Please can you look into it.
Order ID:RS6720286
Request I'd: RNP[protected]

@LGIndia hi, this is to bring to your notice that how badly customers in ajmer are being looted by your service centre named PRANGAN.
I had a cooling issue with my double door side by side refrigerator for which I contacted a local service centre of LG named PRANGAN
The technician, that came home to check the refrigerator, inspected everything and said that the issue is just with the compressor and he needs the bill to check...

आदरणीय ऑल डाइरेक्टर ऑफ एल जी इलेक्ट्रॉनिक इंडिया

मैं नीरज जैन दिल्ली उत्तम नगर में रहता हूँ, मैंने[protected] क़ो रेफ्रिजरेटर की कंप्लेन करवायी थी जोकि अभी तक सॉल्व नहीं हुई है, अभी तक डेढ़ महीने में इंजीनियर क़ो रेफ्रिजरेटर की प्रॉब्लम समझ में नही आयी है अभी तक डेढ़ महीने में हमारे रेफ्रिजरेटर में दो पार्ट बदले जा चुके हैं जोकि सही पार्ट थे औऱ हमें माँगने पर भी कोई भी बिल नहीं दिया गया है, लास्ट कंप्लेन पिछले हफ्ते ही करवायी थी जिसमें हमारा नयी रिले खराब बताकर पुरानी सेकिंड हैंड रिले ड़ाल दिया गया था औऱ बिल बनाने का बहाना बनाकर कंप्लेन क़ो सर्विस सेंटर से कैंसिल कर दिया गया था, सर्विस सेंटर से किसी कपिल बंसल का फोन आया था, पिछले डेढ़ महीने में 4 इंजीनियर 4 विज़िट कर चुके हैं, जो कि हर बार पिछले इंजीनियर द्वारा सही बताये हुवे पार्ट क़ो खराब बताकर चेंज करने की कोशिश में लगे रहते हैं, औऱ ऐसे करके डेढ़ महीने में कल ही एक अंकुर विश्नोई नाम का इंजीनियर आया अब वो तीन और पार्ट क़ो खराब बताने लगा औऱ उसने बायोमीटर क़ो खराब करने की कोशिश भी की औऱ आज दो ही पार्ट लेकर आया औऱ दो पार्ट डालकर जाने की कोशिश कर रहा था, मैंने पहले इंजीनियर मनीष औऱ कपिल बंसल से साफ साफ पूछा था कि इसमें रिले औऱ टाइमर औऱ बायोमीटर ठीक हैं तो उन्होंने क्लियर शब्दो में बताया था कि य़े पार्ट बिल्कुल ठीक हैं, कल मिस्टर अमित से मेरी बात हुई थी तो वो मुझे बेवकूफ बनाने की कोशिश कर रहे थे, इस फ्रिज में केवल हीटर प्लेट चेंज होनी थी जिसकी वजह से वॉटर ड्रेन नहीं हो पा रहा था लेकिन सर्विस सेंटर वाले एक एक करके सभी पार्ट बदलने में लगे हुवे हैं!
अमित जैन, कपिल बंसल औऱ अंकुर विश्नोई औऱ साहिल ये सब कंपनी में डिफॉल्टर हैं ये सब कस्टमर क़ो बेवकूफ बनाकर उनको लूटने का काम करते हैं!

Due to the engagement of non professional and unskilled technician at Jammu service center by the LG company due to which I have been beared unnecessary finicial loss of approx three thousand rupees.the company technician mislead me regarding my product.hope the matter be treated seriously so that the other people may not face similar hardship due the mistake of company technician.
Regards

To whom it may concern,
#[protected]
I am writing today about an order that started back in August 25, 2021, well that’s when it all started then I was supposed to receive a phone all Sept, 4, 2021 through September 6, 2021 to set up a date for delivery, which I never received any contact from you, so then I called again on the September 10, 2021 to the shipping department and was told that it should be delivered by September 13, 2021 which was not delivered so I called again on September 15, 2021 and was told that they didn’t know where my order was so at this point I am not a happy customer and I canceled the order, and was told it would take 10 to 15 days for a refund, which I Still do NOT have, then I called back again September 28, 2021 which was Tuesday this week and was told that they were going to escalate the process to get a refund faster. Now as of yet I have NOT received any confirmation or response in any form about my order. Now I look online for the order status and it is showing that it has been completed and we have not yet received a refund or an appliance delivery. A very unhappy customer and I am going to post a review of how this has been handled and not handled. It is sad because I have all LG appliances in my home and will never order from LG again. Now before I go to the bank and file a claim I would like to give your company a final chance to redeem your company, contact me in either of the following ways:

By email: [protected]@sbcglobal.net
Phone:[protected] or
Preferably call Wife Penny Buehler @[protected]

Thank you
Robert Buehler
2904 Oakland Ln, McCullom Lake, IL 60050
Order #[protected] Sent from AT&T Yahoo Mail for iPad

I would like to draw your kind & urgent attention to the workplace mental harassment & bullying by LG Marketing employees ( Mr.Sanjay RMM / Mr. Ranjit BMM / Mr. Krishna RPT) from Patna Branch, India.

I have been associated with LG for the last 1year as a Branch Product Trainer. Recently I have been advised by my immediate reporting manager Mr. Krishna for upcountry travel dated 11th Sept, 21 I requested him that I cannot travel due to medical limitations like recently covid recovered & I have been vaccinated with 1st covid dose only. My immediate reporting manager verbally forced me every single day & mentally created pressure to travel to Gaya upcountry market anyhow despite knowing about my health condition & risk factors.

I obeyed my supervisor & agreed to travel somehow, however, I dropped one official mail, that I am traveling to Gaya though I have been vaccinated with 1st covid dose only as a safety measure so that in case anything happens wrong with my health due to weak immune system, I can get support from immediate reporting manager or concerning HR.
The whole retaliation & cohesive conspiracy started germinating through RMM / BMM/RPT after Gaya Tour mail.

First, they dropped mail as a revert that your base location from Patna is shifted to Gaya without any mutual discussion or consent. All decisions were taken internally in a paced way by Mr. Sanjay Mr. Ranjit & Mr.Krishna without involving me as the 1st party whose base is being shifted without any discussion.

Even then, I also respected & agreed to shift my base to Gaya as per company decision, now they have planned to next level of internal gang politics & started accusing with the false allegation in a closed LG office VC room with lots of humiliation & mental torture which has started degrading my self-esteem & confidence & forcing to resign & submit assets asap or else they will hold the salary of sept month & others incentives.

After one day of the Gaya tour, I have started suffering from a serious illness due to a weak immune system. I have informed my reporting manager Mr. Krishna & RMM/BMM about my illness & submitted a medical document through WhatsApp & Email. They have denied all facts about my medical problem, laughed & joked about my health problem & then all of sudden asked me to put down the paper without any reason in writing on official mail on 26th Sept, 21

I humbly asked them to give me in writing about my concern. Every communication was made verbal in a closed VC Room with me as a targeted victim which was preplanned by RMM /BMM/RPT.

All of sudden my immediate reporting manager Mr. Krishna started excluding me from the official VC, con-call & regular official discussion for one week, I was officially alienated. I was intentionally targeted with a plethora of mental abuse at the workplace. It doesn't matter that I am right, the gang mentality is too emotionally, depress suppress & breakdown in a series of mental torture so that I cannot come to the office & they can easily put absconding mail as per their preplanning as a backup plan.

Adding to this my reporting manager intentionally removed me from the official WhatsApp group without my resignation or any information the moment I said that I had submitted company assets. He called every employee & asked them to remove me from the official WhatsApp group at the earliest. Surprisingly asking for my resignation on WhatsApp, Though I have declined to resign.

Mr. Sanjay the epitome of a gang based politics & the most contagious-tyrant person at Patna Branch with countless grudges in his heart for outspoken BPT like me, threatens to ruin my professional career if I do not resign on my own at the earliest in a closed LG office VC room dated 26 Sept 2021. Earlier, I have already suffered mentally & emotionally in March 2021 only due to his unethical & illegal behavior at Workplace. The same was reported in writing but the action was not taken due to the most important reason which is an extreme level of gang-based politics, where he pretends to be innocent but he is not. You can check with any TL/BPT about his unethical behavior.


In his gang, he is powered, nourished by two more people Mr. Ranjit & Mr. Krishna. They hate hard-working, honest, dedicated & resourceful people at the Patna branch rather they need puppets that must behave and respond as per their robotic tuning without saying anything even if wrong abusive or outrageous language is being used against us during con-call or office meetings every time. The way they use derogatory comments is very frequent & always saying to put down papers.
.
If a person who is outspoken shares his views/suggestions/opinions they always start harassing through a series of plotted conspiracy which happened with me. The good resources are churned down with their pre-planned gang-based politics where they apply a 360 degree finest approach to mentally emotionally ruin good people. Most important few people see but cannot raise voices against this wrong ethics due to their job security, however, I have raised voice under the RTI act where senior management must know the kind of politics, harassment in progress since Mr. Sanjay joined the Patna Branch- March 2020. It's not about reinstating me but paving a progressive path for good & resourceful people who give blood & sweat to LG electronics more than their families.

A day later they stopped me from coming to the office & later demanded to submit official assets. I have been mentally drained & zapped by RMM at every nook & corner which leads to an extreme level of workplace harassment, panic attacks. RMM & BMM always subjected me to negative abusive & unprofessional illegal words which is against LG ethics & continuously harming one's self-dignity with violations of human rights.

All the above contribute to extreme torturous & degrading treatment by employees Mr. Sanjay / Mr. Ranjit / Mr. Krishna who has mentally harassed, demotivated me to beyond the limit of once imagination & apprehension. I have full faith in your justice mechanism

Presentation attached for a Workplace harassment case report for detailed & better understanding.

Regards
Rohit
BPT- Patna Branch
[protected]

LG Service Centre Sun Service not settling the claim and the washing machine is lying since past 3 months.

Firstly, I'm aware about the fact that you literally don't care about the complaints because you all neither respond on time nor solve on time.

I'm from Jalandhar, the service centre here is pathetic in service and support. The head Yasir here doesn't respond on call, the customer care lady doesn't respond after 3 pm. This is the 4th complaint in last 3 months and I feel harassed and regretful to have bought LG product.

My AC is leaking and there is no solution provided for the same, the electrician came and did the service and went off but the problem still prevails.

Regards
Amarjit Singh
[protected]

Regards
Amarjit Singh
[protected]