LG Electronics Complaints & Reviews

Have ordered tv on 4th Nov, tv has not delivered till today so went to store and took it, technician not reported yet inspired of many follow-up
No proper commitment from store.

Been waiting over a year for your service staff to repair a/C unit RPN[protected]. Have contacted 6 different no given to me sent messages to them and no answer. [protected], [protected], [protected], and apparently to man in His sir Thavamani on[protected], [protected],[protected] I find this customer care Amsterdam's disgusting not one of these people have returned calls messages to me .The store I purchased unit from have been spoken to these incompetent people to no avail Please sort Gnosticism out for me Mr Robert Scott 43 Viegas Waddo, Arpora, Bardez, North His 403516 phone no [protected]/[protected] thank you

This is to bring the company's kind notice againts the person who run LG service center at Kathua(J&K).The person is not giving the salary of the employees to them.He always takes months to give them their hardworking pay.
LG company is a very good company and i always heard good about the company.But this is very heart breaking.
Therefore look into this matter as soon as possible.
Yours sincerely

I have a new refrigerator which has stopped working. I gave a complaint on 17 September. They haven’t resolved anything. I call the concerned person he says we are discussing with someone. Will call you back and he never calls me back. They want to fix the broken refrigerator instead it needs to be replaced.

On 30/10/2021, I visited LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru and I explained my requirement of a 3 Star LG Double Door Refrigerator (2021 Model). The executive showed me a model and told me that it's a 3 star 2021 model LG Double Door Refrigerator. Further, believing the words of the executive, I booked LG Double Door refrigerator in LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru as per my requirement on 30/10/2021 through my HDFC Credit Card and requested the delivery of the product on 07/11/2021.
After one day, I verified the product number printed on the bill and it was GL-T292RPZY. Further, I verified the product number with the LG online store & few e-commerce website and I found that the product with the number mentioned on the bill is a 2 Star LG Double Door Refrigerator (2020 Model) and the price is also on the higher side.
Now that, I want to cancel the product, I contacted LG customer care and LG brand store for the cancellation of the product and they are telling that the product can't be cancelled.
I want to cancel the product and the entire amount which I have paid should be credited back to my bank account.
Please help me out.
Contact Number: [protected]
Email: prashanth.[protected]@gmail.com

Issue is with LG -Refrigerator that was bought on 22/11/2020.

After that it got Service 4 times along with Compressor replacement within a year.And on 13/10/2021 i.e 5 time it stopped working. Complaint has been raised to LG Srvice but till now no action has been taken.

We need replacement of LG-Refrigerator with New one.

Below is detail of Complaint nos. till now
1. RNP[protected]/03/2021
2. RNP[protected]/04/2021
3. RNP[protected]/07/2021
4. RNP[protected]/10/2021

Reminder for Replacement of Refrigerator Model no GL T292RRS3 with below details.

It can be figured out with Complaint number that issue is pending from 20 days.
This is 5th time Refrigerator stopped functioning i.e. Cooling and Freezing stops suddenly within a year from date of purchase.

Compressor also got changed but issue with cooling is still there.

We are harassed and exhausted by complaining again and again.

After 20 days of complaint there is still NO PROGRESS, on confirmation of Replacement.

Local Respresentative has escalated to higher authority but Action is still awaited from LG.

We are facing issues without any Standby system that should have been provided by LG .

Requesting again for Speedy Replacement Process.

Thanks
Himanshu Srivastava

I bought an LG Water Purifier model number WW130NP on 24th August 2019

A few months before the water purifier, suddenly slowed down filtering and we informed the customer service. They sent technician and the technician, check into the water purifier and told us to change the filter outside the purifier and the RO filter which was inside the water purifier. However, we spent nearly rupees 3500 for all the expenses, including the parts charges, as well as technicians labor charge. After a few months, again the water purifier was not working properly. We informed the customer care and technician came and check the water purifier. Again, he is repeating the same thing that we need to change the outside filter worth Rs800, The RO filter, which is inside the water purifier worth Rs.1950 and the labor charge of Rs.512. So, nearly Rs.3500 again, the water first filter through a big water purifier pump. And then only it comes to the LG water purifier. I couldn't understand how they are saying that filter is filled with waste. So nearly we have to spend rupees 7, 000 for maintaining of LG water purifier.

The technician shared an idea to solve this issue that we have to purchase a plan of Rs.5000 per year for the maintenance of the purifier. So we can easily save R.2000 out of Rs.7000. So is that the plan of LG for punching their customers with their pre plans? How can an ordinary family afford this type of expenses?

The product only has a value of Rs.15900 and the maintenance is like we had to spend like servicing a luxurious car.

Why LG is attacking their customers with this pre-plans of robbery. They are actually forcefully taking away the money from their customers. Just note that the product is Hardly two years old. We just kept the water purifier by a side and we are not using it. Now I need Justise for the money I paid to buy the product. If things go by this, I had to pay twice the price of the product for maintaining the water purifier for five years. We had so many options for buying a cheap water purifier, but we went for a costly one only beacause of the trust we had in a brand like LG, but this was so brutal how they are providing service to their customers even in these pandemic situation where people go through such a hard stage in their life.

Thank You

LG Registered Complaint No. is RNP[protected]

My email: [protected]@gmail.com
Mob no. [protected]

Washing mashine is in warranty but maintance dept. refuse to change or repair faulty gaskit and spring.they bespeak price of gasket and spring

मैंने LG split Ac 4 अप्रैल को लगवाई थी तबसे आज तक मैंने सिर्फ कंप्लेन ही कि है पर solution आज तक नही हुआ मेरी पिछली कंप्लेन 25 जुलाई को थी जो आप के सर्विस सेंटर के मो न0 [protected] से फ़ोन पे बात होने पे बताया वो आपके द्वारा क्लोज करा दी गयी है और में 21 अगस्त की कंप्लेन पे बात कर रहा हूँ 1 महीने डिले होने के बाद जब आपके सर्विस इंजीनर ने 3 4 बार विजिट किया तो भी उसका कोई solution नही निकला मेरे बार बार कंप्लेन और कस्टमर केअर पे कंप्लेन करने के बाद हर बार बोला जाता है कि आपको 10 बार विजिट कराना होगा और उसका वीडियो बनाएंगे में एक सर्विस मैन आदमी हूँ मै कितनी बार छुट्टी लेके आपके इंजीनर को विजिट karaun और आपके अजबके फ़ोन न0 [protected] से फ़ोन पे इतना misbehaive से बात की गई है जिसका कल्पना करना असंभव है मुझे धमकी दी गयी है कि हम कंप्लेन यही से बंद कर देंगे कुछ न कर पाओगे अब ठंडी का मौसम सुरु हो गया है पूरी गर्मी lg ने बिना ठीक कोई हुए ac के निकल गया मुझे आपके आज के कॉल से बहुत ही आहत हुन जो कस्टमर सर्विस के बांड से बिल्कुल अलग है मुझे मानसिक और शारीरक दोनों तरफ से lg के द्वारा प्रतारित किया गया है कृपया मेरी कंप्लेन को आगे फारवर्ड करते हुए आज के आपके execuitive के द्वारा किये गए कॉल और धमकाने जैसे शब्दों पर उचित कार्यवाही करे
और मेरी कंप्लेन को क्लोज भी कर दिया गया है
प्रियंकर तिवारी
200 मालवीय नगर गुरुद्वारा गोंडा उ0प0
मो0 -[protected]

Wrt to above subjected complaint which was logged on 14-10-21, it is to be brought to your notice that we feel cheated as a loyal customer. the details of repair work undertaken are given below and matter must be seriously investigated by LG.

the complaint was lodged as rinsing drum was not moving properly and its speed was slow..The visiting official sushil came first on day of lodging our request. He informed that the machine requires new motor as old one was burnt out. to this, in total faith, we accepted his technical prudence and as asked, gave him Rs.500/- advance to enable them to order the required part. He only told about motor and nothing else.

thereafter today, two different engineers came. they replaced motor as well as three shockers. Shockers were surprise replacement and no valid justification for their replacement was given.

but the matter which betrayed us was that even after replacing the motor, the wash drum moved at same slow speed as was before replacement. Secondly, the motor was not fitted as such.Plug of old motor was cut and rewired with new motor to fix it. Both engineers were baffled too and they called their officer telephonically. after their talk, the engineers removed the stabilizer and plugged the machine directly. this improved the speed of dryer and it seemed normal..Immediately, suspicion arose in our mind that the motor was alright while problem laid in stabilizer. We feel that we have been cheated by this service team and unnecessarily, expenditure on motor and shockers have been forced on us. the engineers also admitted that problem was in stabilizer. Secondly, they have rendered the motor impaired as plugs of old motor have been used by cutting new plug and old plug.

Please look into the matter and refund us the unnecessary expenditure forced on us costing Rs.2054 /- for motor and Rs.159/- for shockers.

On 15-10-21. this is for your notice, As per my initial mail, That my old motor was ok. Today Your engineer has visited my premises & I requested to fix the old motor & show me that it is not working. But he didn’t. Earlier engineers has damaged my old property ( Motor), I need it in original shape or refund the motor cost charged from us.
till date no solutions has been given to us. Even no LG technical expert aswell as service manager visited my place to fix it

Hi team
We purchased LG Water Purifier(WW-170EP) on 13/11/2019 from Great Eastern Retail Pvt Ltd in Vijayawada, Andhra Pradesh.
On the same day when the technician(Sreeram) arrived to install the purifier, we were offered with an option of AMC which would provide 3 years additional warranty on top of 1 year provided as default with the product purchase.
We have agreed to purchase the AMC as it was pitched in by one of the LG certified representative and paid the amount of 15576/- as you could see in one of the attached job sheet. When we asked for a receipt, we were told the job sheet is the receipt since it mentions the amount paid for AMC and validity period on the LG letterhead with the representative signature on it.
Later when we requested for the repairs/service we were told the AMC amount was never paid by the representative to the company and the representative left the company due to some conflict between the management and the representative. However, upon bringing this to the managers(Abishek) notice, we have been receiving service when ever the machine is due for service or repairs. Now even the Manager Abishek has left the organisation and the company denies to provide service.
Now we are depending on purchasing water cans which needs to be carried all the way to the top of our building. This is all while we already paid 23, 000/- for purifier and 15, 576/- for AMC which is now not working and sitting idle while we are paying for water cans on the top.
Could someone from the company look into the issue and provide us with proper documentation and send a technician immediately please.
Contact : [protected] / [protected] / [protected]

My LG laptop came in very slow and then a couple of weeks later completely stopped does not even boot. I submitted a warranty claim and followed all steps and instructions carefully several times and no one got back to me but automated responses for weeks? This is terrible that LG has such defectives product and worse yet, No human to get back to me for weeks while I am losing time and money due to not having a working computer! I even submitted several complaints via various emails and no one even got back to me!

I have been trying for 3 months to get my fridge fixed. I have had 7 appointments, someone has been out 5 times, I have made several phone calls as well as email and Facebook messaging. My most recent round has me waiting another 3-5 days just to set up another appointment. Then there is how long it will be until the appointment, the repairman telling me they don’t have the part (again) and waiting even longer for be part to come in. The last three times that happened, the fridge still didn’t work. I wish I was joking, but their service team is a complete joke and a waste of time.

10 Day ago we made a complaint on my refrigerator regarding compressor replacement and they said you have to pay 7000 INR, we told that we would not give money because there is a 10 years warranty for compressor, My Complaint No: RMP[protected]. please do the need full and let me know the about the status of my complaint. With regards.

Hi,

We had purchased one of your LG water purifier with extended warranty, we got an issue with water purifier and launched a complaint almost 48 hours ago and while trying to get in touch with the technician he was been very rude and was mentioning that o complain to who ever we want as of the company can't take any action on him.

Is this the way how a technician would respond ????

You can contact us on
Chandra sekhar: [protected]

Thanks

I’m one of your customers who is very disappointed by your product and service standard. We had purchased LG Ref -T402JASN from Snehanjali Electronics (Mira Road) on 7th Nov2020.
Problems started from Day one we had issues with Delivery, Different Color fridge was delivered to us after multiple follow up. And fridge which was delivered had defect in Top compartment when we asked for replacement, we were emotionally blackmailed to accept the fridge since Salesperson (Deepak) from Snehanjali and Driver from Transport team who delivered would end up lose their job if we don’t accept the fridge.
On Humanity ground we accept the fridge, and they fixed the defect part with some material. Post which we had observed there is Ice formation on doors of Top compartment. When contact customer care we were assigned ticket number RNP[protected] Dated 14th Aug 21 your person came and said this happens in frost free freeze which we didn’t agree, and ticket was closed.
We had medical emergency at our place hence unable to do follow up, however big cubes of ICE were getting formed on door and side tray on 9th Oct 21 we visited Snehannjali spoken to Deepak (Salesperson) we informed there is major issue which needs to check for which Ticket was raised RNP[protected] which was attended by Satendra Yadav who removed the magnetic rubber and try to fix and ensured their will be no problem.
However, the problem was not solved as the ICE formation is on and no resolution given. Again ticket RNP[protected] which was attended by Satendra Yadav who had fixed some vicher/rubber kind of thing which is not effective and looking bad. Still water droplets are forming, and food is getting spoiled (Cheese and other products).
I have been using LG products from long period of time (more than 15 years), but such issues are very disappointing. I request you to check and replace our fridge on priority or I will have to take this matter to consumer court since we were not at fault and are suffering unnecessarily.
I would also like to highlight that your service representative had given us incorrect information in August causing mental stress.
You may contact me on [protected]/ [protected]/[protected].
Regards,
Rishi Kumar Sahgal

Lg G8xthinq my mobile phone charger port complaint, so i contacted Coimbatore service center (Classic Electronics, Phone No : [protected] )there isn't a proper Response from them, my warranty is expiring by this week, but there is no proper Response from anybody Pls Proceed Further Action

RNP[protected] dtd 03/10/2021
Refrigerator compressor conked off within warranty leading to mother board damage. 9 days after raising complaint, 8 days after technician visit, multiple emails to CEO India & Customer Service Head later, a customer care executive asks me to find out the status of my complaint by calling the third party service centre which has been handed my case!
Would u ever want to be scammed so by a multinational? I wouldn't!
#avoidLG

Panel problem

I have already made a complaint regarding refrigerator, the technician (LG) guy came and saw and they told that compressor has to be replaced. we have complained 2 times till now and they said the same thing. and they said they will fill the gas when the compressor isn't working.