LG Electronics Complaints & Reviews

I registered my complaint in LG care, LG technician visited & tried to rectify problem but he created another problem.
From last 16 to 17 days I requested several times (about 50 to 60 times) to local LG service center owner(HI-TECH Services, singrauli M.P.) but he ignore my request and answered rudely about my TV set problem.
Now he is not picking my phone, I tried 5 to 6 times per day. I have massaged in whatsapp also to Local LG care center owner Mr M.K.Panday but he didn't reply.
HI-TECH SERVICES ower Mr M.K.Panday is not responsed my call, he is not a realiable person, he demands money.
Kindly rectify my problem

This refrigerator is junk we have had it since 7/3/15 lost a compressor and now a fan. Lucky we where home both times. We would like our money back and pick up this peace of junk.

We brought LG fridge from vivek in 2016.
From 2018 itstarted giving troubles like compressor stopped working. For each an every 6 months compressor is not working, we used raise a complaint a service person won't respond for atleast 15 days this is what we have been facing for 3 yrs. Worst service an worst product...

Pls do a replacement else we will file a complaint against LG...

I purchased this LG brand new single door. refrigerator on 10th aug 2021 which was installed by LG people, after we started using immediately we realised the water was continously leaking from the Fridge and spoiling the vegetables, all the stuff in fridge. three engineers have seen the fridge and confirmed there is an issue and this fridge needs to be replaced . but LG is taking no action and plans to send new engineer every day. they are selling fake, faulty, damaged products to consumers and then they don't even bother to fix the faulty fake fraud products
They are themselves closing the request numbers

Two I have submitted so far:
RNP[protected]
RNP[protected]

As I called to customer care person and she pick up the call I told im facing a problem in ac of water leakage and she told me to the executive will and correct it executive has visited on Monday and he told tht service should and gas filling and we paid 2300.to him every thing was done. Then again the same problem has started in few hour again I called him again he visited back and he told there some problem in ac we need take for service centre but he dint turn up again I called to the headoffice person even he block my num I called to customer care again but they treated me very badly over the call very bad experience got from LG back support

Near the end of August, 2021, our refrigerator stopped cooling. On Sunday, August 29, 2021, I contacted LG and informed them of the problem and error codes I was getting on the control panel. She informed me of authorized companies and I contacted one of them, Denmark Appliance Repair and they came out on 9/1/21. The Tech informed me that the compressor had gone out and they would submit to LG since the part was still under warranty. I contacted Denmark on 9/9/21 and found out that LG would cover parts and labor. They informed me that it would be given to an LG tech who would make the repairs. On 9/10/21, I contacted LG since no one called me and was informed that A&E Factory Service LLC would be out on Monday, 9/13/21 between 8:00-12:00. I contacted A&E on 9/13/21 informed by Jen at 9:45 am that there was no order. At 9:48 on the same day, Mildred at LG, informed me that A&E had not accepted the order yet and she would try to locate an LG tech in my area to work on 9/17/21 and expect a call within 24 hours. Also talked with Daniel on 9/13/21 at 10:25 am to see if could expedite. He informed me that he would follow up and try to expedite ASAP.
On 9/16/21 at 11:49 am I talked with Frances and informed no LG tech available and the order that been sent to A&E Factory Service again. I called A&E at 12:12pm and Mitch informed me that no order had been set up. So, I called LG back at 12:22 pm and spoke with Sam, he could not find Ref#RNN[protected] that I had been given on 9/10/21 when I spoke with Mary. Sam created another order for 9/17/21 Ref #RNN[protected] for Denmark. I talked with Elyssa from Denmark at 4:20pm and she informed me that they did not have an order from LG and to call LG back.
I called LG at 4:28 pm on 9/16/21 and spoke with Joan, who stated that order originally assigned to Denmark but was reversed and assigned to Asurion for 9/21/21. When I called Asurion, I found out that someone entered the wrong zip code and that Asurion was not in my area.
I called LG back on 9/16/21 at 4:51 and talked with Mark, he canceled Asurion, corrected the zip code and stated that he was creating another order for A&E Factory Service for 9/17/21 between 8:00-12:00. I contacted their customer service shortly after and was informed they did not have an order snd to check back in the morning(Friday 9/17/21).
I called A&E at 7:50 am on Friday 9/17/21 to confirm appointment for today and Jane informed me, no order.
I called LG back at 8:00 am and talked with Ryan. He gave me a APN #21l7144656A and stated that someone would contact me in a few days.

I am sure by now you can see how frustrated and disappointed I am with the service I have received from LG. I am so disappointed with LG products and at this point will not buy your products again. You say “Life’s Good”, but you have not made this a good experience for me.

I contact me at[protected]. I hope to hear from someone.

I have been trying to receive refund for a defective dishwasher for over three months. They have no one in my area to service it and said that they don’t have a replacement. They said they would issue a refund all I had to do was fill out the refund paperwork and email it back. So I have been waiting all this time to receive the paperwork. I have called back several times and have been told I will email that department again and you should get it in 24 to 48 hours. Nobody has helped me yet. I’m not a rich woman who can just go out and purchase another dishwasher and it’s a serious unconvinced in our home due to the amount of people we have to wash for. This company has no care for its customers . Please let me know what steps are going to be made to assist me with This issue I’m so tired of the unanswered promises.

Ruby Tabacsko
12639 Rte 286 Hwy E Commodore PA 15729
[protected] or [protected]
Reference number for the claim is DRN[protected].

There are several complaints on my account because we have had to call on so many times and nothing has happened. Hopefully this company has some business and customer service sense and addresses the issue before we have to call Navy legal.

My complain no is RNP[protected] .

I have logged this complaint on 31st Aug. 2021 but till date my query is not resolved. My washin machine is not working since last 25 days.

Every time i called customer care or Sky Care they just tell that order for parts has been placed and we are waiting for the parts.

No one from LG or customer care contacting us, we every time call them.

I hope you will help me. my machine is not working since last 25 days it is under amc. but nobody is interested in solving my issue. We are facing lots of problems as well as harassments from LG.

Please do the needful.

Regards,

My complain no is RNP[protected] .

I have logged this complaint on 31st Aug. 2021 but till date my query is not resolved. My washin machine is not working since last 25 days.

Every time i called customer care or Sky Care they just tell that order for parts has been placed and we are waiting for the parts.

No one from LG or customer care contacting us, we every time call them.

I hope you will help me. my machine is not working since last 25 days it is under amc. but nobody is interested in solving my issue. We are facing lots of problems as well as harassments from LG.

Please do the needful.

Regards,

Tanuja Bhoir
[protected]

I have bought my tv in 2018. Right in the warranty period, there was display problem and I did not mind paying 3k something for the thing that was not covered in warranty and I repaired it through the LG service centre. Recently there was blue light issue throughout the display and the wifi switch cannot be turned on and smart tv functions were disabled by its own . So last month I again called the service centre and it took almost 5k rs for repair of blue light and for wifi adapter (RNP[protected] . Its hardly 2 months back and now all of a sudden I am experiencing a flickering lines on top portions of the display which comes up every 3 seconds .
I immediately reported the issue to the LG service centre and they are saying that it is a display issue and need to be repaired again. I cannot understand this, 3 year tv has now caused me a huge total through service itself and all of a sudden a new problem has arisen. Wont the service team service the tv when they return after service or only check what the issue was? This is not a professional way to service a 44k rs worth product . Now I am not going to give a penny on this tv . I need to get this repaired free of cost as the last service was hardly 2 months ago. LG service centre Anayara, Trivandrum. Latest Tv models hardly cost above 30k₹ and there is no warranty that the repaired product won't be damaged again

Its been just 6 months we purchased Air Conditioner and it is malfunctioning ... 2 times we had to repair and change the parts. Customer Service is just Pathetic they only keep saying we are reviewing the complaint and get the needful done. LG shows to be brand in reality it is a worst experience for me where I feel cheated within 6 months ... Paid to get value for money however it turned into disaster where I am struggling to get the warranty clause use with 6 months ... Is this called services for money ? Absolutely, not worst experience.

Pls look into this and I would urge folks not to fall prey for LG products !!!

HI, i contacted the LG customer care number in india, about the issue of restart of Dishwasher after power failure. It was very important for me, as i was deciding to purchase LG dishwasher. It was all the more important, as i was with the dealer in bengaluru and was about to bill the item. But the call centre agent replied that he cannot give the required clarication or he does not have the technician who can clarify the same. When I insisted and indicated that i will complain to his authorities and he reluctantly confirmed that the dishwasher will restart from start again!, whenever the power is interrupted in between cycles .
Surprisingly, how can LG allow this feature in its DIshwashers? This is an irresponsibility by design team of LG! How can they assume this feature is OK

This is a written complaint against my Service Request No- RNP[protected] Lg- Model No-43UK6780PTE.
The issue is related to a change in the TV panel and we have taken our TV to SKY SERVICE –ASC (Mira Road).

We have followed up with the authorized service center for a long time and finally decided to repair and asked them to visit during weekends as we are not available during weekdays. But on 28.09.2021. when we have been following up with the service center guy he asked us to visit the service center.
The service engineer has repaired the T.V. and showed us the T.V. for a glance of 1 minute and we paid 15999/- for our repaired T.V. panel. Now at home, the T.V. was not working, same day (28.09.2021) we have called the service engineer, as it was a Saturday night they send the service guy on Sunday 29.08.2021. Service engineered confirmed to us that the panel is cracked again. But now our question arises that while transit how come we can identify that the panel got damaged. If that was the case then why the service people who have claimed us 16000/- have not taken the onus to deliver the goods at our doorstep, nor even wrap the T.V. with bubble wrap. Surprisingly they have not informed us that the product might get damaged if you carry of yourself. This means that there is insufficient service that has been provided to us. We have not expected this from L.G. We had several follow-ups and calls and complaints, even we a word with the Area Sales Manager - Mr. Vishal Bhosle who is a heartless person coming up with a solution of 30% discount. We cannot take this. We are really frustrated and disappointed. Not even happy with the service. Hoping for a solution at the earliest.

Respected Sir,
I have already put a complaint regardin my issue, complaint ID-2982381but have not received any response so far .
I have booked LG AC Model- MSQ18-SWZD 2021, 1.5 TON, 5 STAR from RAHUL ELECTRONICS, Goregaon West,
Mumbai-400104, Maharashtra, where I have paid booking amount of Rs-1000/- on 16th Aug21 but I have ot received the AC till now. The dealer is saying that the stock is only not coming from company, I don't know what is the dact.
Therefore, I request you to please look into the matter and solve the issue.

Thanking You.
Vikas Singh.
Mo-[protected].

We bought this A/c of 2 ton and facing some issues with it quite some time. as it does not cool enough although it is of two ton and its cooling shutter does not move and also it does not turn on sometimes and remain off. very bad experience with the product of LG and I would also recommend people to think twice before you buy and always buy a good product.

I Given request on[protected] and i got call on[protected] from engineer and ask to check with local engineer,
Due to LG company refrigerator getting electric shock and its lead to life damage,

too many times contacted with LG service but technician disconnecting the call, and refuse to visit . till date no action taken by LG services .

MY service ID: RNP[protected]

Very very very worst service by LG for water purifier.. Almost two weeks crossed my purifier light turns yellow.. I have booked for service and the assigned service cancelled automatically.. Again I booked for the service.. the service person Saravanan told i will come by Wednesday evening.. but he did not come and even he did not attend our calls and messages also.. now it is Friday almost 3 days crossed when I have booked the complaints.. no response from that person too. Now we are using bottle water for our 11 month old baby.. I mentioned that we have 11 month old baby and we need it immediately to replace the filter.. but that person lethargically not attending the calls from past 3 days service person name: Saravanan +[protected]. The LG is responsible for our health condition got any issue by using this filter water..😡😡😡😡😡😡😡😡😡😡😡

Hi,

I had bought an LG washing machine from LG Best Shop - Bhawal Electronics (LalBaug, Mumbai) on 25th May, 2021. It was delivered on 28th May, 2021 after the installation we noticed that the touch display was completely scratched. The same was informed to the store via WhatsApp and call. He said they will look into it. They said they’ll replace the machine but didn’t do it for week. Then they gave me options of panel change and warranty extension. To which I accepted but the panel brought by Lg service guy was even more scratched so we stuck to only warranty extension deal where I pay more 2000 and they give me three years warranty extension. I paid the amount on 7th June, 2021. But till date i never received my warranty extension now they don’t even reply on message’s.

I purchased a LG SS refrigerator in 2017. In May of this year it quit working. When I called warranty and got a claim number they sent me to a third party repair company. The company came out and determined it was the compressor. They took my proof of purchase and set a day to come back and replace the compressor. They did not show, nor have they returned my calls. This was 4 months ago. Now when I call LG warranty they tell me it is no longer under warranty. I really miss having a refrigerator!

Want to get to your notice that I have a LG microwave which buttons are note working, it would be really kind of you can send your worker for the repair
As I want to get to repair it asap