LG Electronics Complaints & Reviews

I purchased LG G8X from Flipkart on 17/10/2020. After 12 days I am facing switch off and on issue. I contacted Flipkart they asked me to approach lg service. I called lg service. They have given their local service Center phone number. I have contacted them and they said they won’t provide support as they don’t have kit to open my phone and asked them to take my phone and register complaint and send it to Chennai, where service available. They said this is not their duty and they are not responsible. After that I contacted lg service. They have again given Stephen, Lg area service manager, Madurai phone number. Initially during conversation with customer support he said phone will be fixed in Madurai and he will direct Trichy customer support to take my mobile and send it to Madurai. Later he directly called me and asked me to come to Madurai and he wants to share a phone number of lg customer support, Madurai. Finally I agreed to come to Madurai, which is 120km from Trichy. However, he didn’t send mobile number. Next day I called him. He didn’t pick up and after one hour he sent an mobile number of Raul, Madurai service Center. I called him and he said in Madurai also kit to open the mobile is not available and asked me to talk to Stephen again. I called him and I asked him to talk with Raul and provide a solution for this issue. Later after 3 hours he sent a message to me and he said Raul will call me and he will direct me. One day is over again no support received. I called plenty of times to lg customer care and they said they will forward this complaint to technical support. But it won’t happen, it will take at least 2 days and they won’t provide fixed solution to resolve the issue and they will ask me to visit Chennai in this covid-19 period. I don’t know what is the use of lg customer support in local areas. If they don’t have service at least they can accept the complaint and they can forward it to other customer service Center. But nobody is responding no one is taking responsibility. Kindly help me in this regard. It’s almost 7 day, I didn’t receive any proper response from LG.

Purchased LG monitor. Still it has on-site warranty. Now it is not working properly. Complained in LG website on 24.10.2020. And also contacted through different channels. But no response from their side. They are simply don't care about me.
My complaint No:CNP[protected]

I bought a new washing machine 15 days ago and after installation machine is noise and I Complane the service centre and service engineer take my machine 6 days ago but now my machine is not repair, now I don't want that machine, I want a new fresh machine or my money back in one day

My parents had complained that washing machine was not working. The LG service center sent a technician who had no technical knowledge. Now, no one is picking up the phone and by mistake if they pick up, they ask to send whatsApp message which they never check. My parents have lost all hopes that the machine will ever be repaired and are planning to buy a washing machine from IFB.

Dear Sir,
O
I have given a complain vide RNP[protected] on 14/10/2020 against my LED TV.After giving the compain the the service Engineer from SAI SERVICES, Guwahati has visited my premises on 16/10/2020 and found my LED's Baklight is not working and said they will place the order for the same.Several times I called the service center as well as LG customer center and they told that they have not yet received the ordered material.Please note my LED TV is under warranty.Please look into the matter an

Thanking You,

Syed Musrifur Rahman

Guwahati

Mob-[protected]

Dear sir/Madam, I purchased one 6.5 Kgs top loading washing machine model/year T65SJBK1Z/2020 on 27th October 2020 from Fair Deal International, Sonarpur.Invoice no.SN/CR/0285/20-21 dated 27.10.2020. It was delivered on 28th October 2020. Mechanic did come and just shown switch operation. But since then I find that the detergent dispensing box of the washing machine is defective. The detergent remain stagnant in the box and do not mix with water and reaches to cloth. Your mechanic told me water pressure is adequate. Yesterday I cleaned the detergent from the box and wiped water to make it dry. But today I faced the same problem. It appears that the dispensing box is either not properly fitted or faulty. Please send your Engineer to check it or else change the washing machine immediately. Waiting for your response please.-Dipak Kumar Dasgupta, DIG CISF(Retd), Peerless Prantik Housing Complex, Block No.E-4, Flat No.204, 349, Sonarpur Station Road, Sonarpur, 24-Parganas(South), Pin 700150, WB. Mob: [protected], E mail id: dipak.[protected]@yahoo.in

Recently i had a problem with my mother board technician not even tried to repair existing mother board and also enforced to order new mother board it's been 11 days for today but no response from them. I called so many times for customer care to follow-up but no use It's ridiculous process

Please do not buy LG products you will also face same problems at service time. Better go for other best products

While buying lg 55inch tv, we were offered of free AMC from 2nd to 3rd year of purchase.its been 2 years 1 month now we have a problem in the television when we raised for a service request, they said we don't have a proper AMC details. We were provided with an AMC details through mail bnd message. Bought tv through LG center

Dear Team,

I Naveen kumar residing at Lakkasandra, Bangalore have bought a LG refrigerator from DEVI INTERNATIONAL on Nov 2019.
The received item was not functioning properly and we have raised the complaints multiple times to the LG Company and service engineer have visited the house multiple times, initially said some issue with the fridge and it has to be replaced, after couple of days he has come again and did a temperature check and told us that everything is fine, But the items in the fridge Veggies, fruits and milk packets are also forming ICE. We were continuously complaining from a month to the LG team but they were ignoring us. The service engineer has come with his supervisor and said us there is no issue with the fridge, when we asked them the reason that vegetables are getting spoiled they do not have an answer for that, they promised for a replacement of NEW FRIDGE and till today no call from them.

Request you to please look into this.

Regards,
Naveen Kumar
[protected]/[protected].

We had purchased new LG fridge from bajaj ELECTRONICS - AS RAO NAGAR, HYDERABAD on feb 2020. we had given several complaints as it s not working properly.. till date our problem is still the same..

Dear Sir,

As I had purchased Vivo20 on 25/10/2020, by exchanging my oppo F3 plus mobile. Next day they have damaged my mobile and returned the mobile by blackmailing and charging exchange amount. Please Justify me and help me.

Regards
Balajibiradar

Hi team,

Please find the below details

CALL ID: RNP[protected]

Model: 43UM7300PTA.ATR

SR NO: 006PLSY103726

I have purcahse lg tv on 31st august and accidently got his panel damage, it got replace by lg company costing rs 15966.6
My self is royal customer of lg and this is my 3rd product of lg but this is one of the disgusting exeperince from lg they have cheated me commited fraud with me they have charge me full amount and deliver refurbished pannel.

Please get it replaced soon otherwise i will file case againt lg also post on social sites
And know when i talk to lg care person they are conviencing me that refurbishe means is also a new pannel.

Regards,
Tushar jaiswal
[protected]

Respected Sir,

I have purchased 2 new Fridge GC-B247SLUV in the festive season, we always dream to buy Side by Side, thought till now I only saw this fridge in people living in America and developed country, we wish to fulfill this dream, today we got 1 fridge, while unboxing by the service engg, we found that there is a scratch in the right front door and there are many tiny multiple scratches, a defective product so eng took a photo and said to contact seller, the seller said, they don't have other fridge and this is there display fridge they send us, not a new one from stock. First, he did not agree and blaming us that we did it but finally he accepted it and let us see .
the service engg was not giving any report o[censored]nboxing after the hot talk, he wrote in a plain paper when I requested him 20 times that I need your report.
We found to be cheated and feel sad at this celebration. We have a limited budget but we still manage to buy expensive to fulfill our dream to have LG in our life.

we need your guidance in this regards
vivek

You have provided giffiti gift vouchers for rs. 5000 towards pre booking offers .I have claimed the voucher at giffiti website and placed order on 20.09.2020. My Order ID is 32944, Almost 40 days completed but my order is showing as pending .I have even mailed so many times to giffiti but no response from giffiti.
Their customer care number is also not working.
It is looking like a fraud run by the giffiti web site, which in turn ruin the name of lg electronics india. Please look into it and resolve the issue as early as possible

I am Sairam from Hyderabad. We bought this LG tv in 2018 April 26th with an extra year of extended warranty. On April 24th we found that top 30% of the tv screen went black like a shadow. I contacted LG customer care the next day on 25th April (screen shot attached). Due to lockdown the person who answered just mentioned that someone from LG service will contact us. Next day got a call, i sent the person the bills and the issue photographs. He says it is out of warranty because our warranty expired on 25th april. I mentioned we called on 25th and didn't receive any acknowledgement number.

Since then I was roaming around LG, Bajaj electronics & Bajaj finance till today. Everyone blames eachother to take responsibility. Even today I have the same problem with my television.

I am not sure where else to go and seek help.

I have been following with LG support for my refrigerator since more than a month time but till time no technician visited.I got a call from LG & told them no one visited till time & assured technician will visit.After the call I got message that complaint has been closed because customer has repaired from local technician.Now again new service request has been raised & they have service center numbers but no one Is responding.I have never such a worst support in my life & wasn't expected from LG.Now I will recommend people not to buy LG products.I was supposed to buy LG led TV but now I have changed my mind.
Please don't buy LG products.

I had purchase the product of LG during pre-booking offer. I have completed all the procedure within time period to get coupon code which will be used on giftti site. When I applied the code, it shows that code already used by someone else it means the same coupon code has been given to 2 different persons. For this, I am continuously doing follow through mail/calls from 26 August 2020 but till date no solution has been provided to me.
Now they stopped to reply me on ny mail & never arrange a call back from senior person on my request. Customer executives does not have the idea like how to short out the issue.

I had purchased the Subject TV from Flipkart. It was delivered on[protected]. Then I recd a message from LG that their engineer would be coming on[protected] to install the TV. The message mentioned that buyer must not install themselves as then the warranty would become void.
I tried to call the number provided by LG, but there was no response from the engineer. I sent a WhatsApp message enquiring when he would be coming. The message was read, however, there was no response.
On[protected], I contacted the LG support to get the TV installed. They assured me that action will be taken and also gave me a mobile number of the supervisor. On try the phone number it was first forwarded to another number, which did not respond. After that tried the mobile of the supervisor a few time, but got a message that the phone is switched off.
This is a sign of very poor customer support being provided by LG. Please take suitable action to install the TV urgently.

NAME - Chelladurai

UAN NO[protected]

PF NO : PY/BOM/46370/273265

Company Name : LG Electronics India Pvt LTD

Joining Date : 24/05/2016

Releived date : 16/09/2018

I need to claim my PF amount...Pls send my PF claim with Balance details and Claiming procedure...kindly send for claim...

I purchased the model FHT-065SNW from amazon and the rate is 30700 rs within few months it got rusted and now the water is leaking we complained a lot but no response we r in kerala kollam after spending the huge amount to lg we r suffering and they r saying we can't do nothing we r in army and serving the nation and it is hard earn money and again if this people r not responding we r coming in FB live