LG Electronics Complaints & Reviews

I’m constrained to express my disgust and resentment for the supply of a defective refrigerator by your company.

I bought a lg - gl-i372rpzy, refrigerator of 350 liters from sargam india electronic pvt ltd, r k puram, mohan singh market, and new delhi
On 8th april 2019. I’m sorry to say that the refrigerator didn't give me a satisfactory service for few months.
The main trouble started in the freezing section of the refrigerator. After an irritating service. I have register my complaints through lg toll free service, multiple times an engineer visit my place but they didn't fixed this issue properly, after 3rd visit of an engineer finally he told me that there was a problem with the gas which need to be re-filled, that make me surprised that its only 9 month ago, how gas leakage problem occurred in this refrigerator.
Unfortunately, he re-filled the gas and ensure me that the same problem will not occur in future. However after 3 month the same problem occurred again which is inconvenience. Then i follow the same procedure to register my complaint, now this time they told me that compressor is faulty `and they will charge us visiting fee as refrigerator seems out of warranty.
I told him that, i was register my first complain on feb month, 2020 and that time machine in warranty, your people ensure me that same problem will not come again.
This is totally unprofessional way to handle the complaints. I received the call from infinity service, and behavior of supervisor is very rude and irritating which is not bearable.
I think you will personable pay attention in the matter as soon as possible replace the defective refrigerator at the earliest. Needless to say that if needful is not done, i will be compelled to go to the consumer court.

Old complaints number - rnp[protected], rnp[protected]

New complaints number - rnp[protected]

When the AC is turned on, water is dripping from the Unit inside

Lost bill and fridge under warenty & compressor is required to change but dont have invoice copy

Hi,

I have purchased a product on of your lg brand store on 27.01.2020
Delear details - lg brand store, sanjay place agra

Product name : lg w. M
Amount paid - rs.40687.5
Bill date : 27.01.2020
Cust code : lgr23659
Your dealer sales man said if i pay the amount through axis bank credit card i will receive 3.83% cash back after 90 days.

According i have swiped the card and purchased the product, later 90 days amount has not reflected my account, i have contacted the branch and visited several times and sent the account statement of credit card to dealer but still no proper response

Kindly look into the issue and do the needful at the earliest.

Rgds
Deepak sawhney
[protected]

Dear team,
I would like to inform you that one of your lg tv service boy named mr. Prasant samantaray belongs to kendrapara district assign for repair of led back light and suggested amount of rs.3800/- without any warranty but bill provided and another option given rs.3000 without bill with no warranty. I preferably choose rs.3000 and get repaired on dtd.30.01.2020. But on 28.03.2020 again same issue persist means picture not came. I called to the same mechanic but mechanic boy suggest ing for other issues and it will coast around rs.5000/- without bill.

I request you please remove mr. Samantaray and appointment one trustworthy person to provide hassle free services to customers. I never want for cashbacks or any free service but for good selves of general public. No person should fall this type of fraud in near future.

Lg is running with a brand name but after sells service is must else your branding value will hamper. If any clarification or evidence you may contact me [protected].

From now i never trust you, i paid for new product and you send me refurbished product. I recently buyed a lg led tv model no.32lm636bptb on 16th march 2020 from lg brand store i. E apollo sales corp. Pitampura delhi 110034 just before lockdown, and it was installed by lg own engineer on 18th march and is in warranty. On 19th-20th march i noticed led has lots of issues like screen sound remote usb not working properly and it looks refurbished led. So, i raised a complaint with lg customer care. My complaint number is rnp[protected] on 5th may 2020 after 1.5 months later engineer came to my house,
After investigation by the technical person he confirmed that this led is faulty.
He checked all but its still same, its just new buy i am not happy with this lg product, shame on you lg you send me refurbished product.

My concern - as my lg led tv is new one and within the full one year warranty why are they not providing me a replacement.

I need a replacement of my led tv or refund my money asap.

I recently buyed a lg led tv model no.32lm636bptb on 16th march 2020 from lg brand store i. E apollo sales corp. Pitampura delhi 110034 just before lockdown, and it was installed by lg own engineer on 18th march and is in warranty. On 19th-20th march i noticed led has lots of issues like screen sound remote usb not working properly and it looks refurbished led. So, i raised a complaint with lg customer care. My complaint number is rnp[protected] on 5th may 2020 after 1.5 months later engineer came to my house,
After investigation by the technical person he confirmed that this led is faulty.
He checked all but its still same, its just new buy i am not happy with this lg product, shame on you lg you send me refurbished product.

My concern - as my lg led tv is new one and within the full one year warranty why are they not providing me a replacement.

I need a replacement of my led tv or refund my money asap.

Lg43uk6780

Suddenly tv is showing everything very dark.

It is as if you got the brightness near to zero even if you have it to 100.

I had off energy saving from automatic, but it shows same problem..., i am sure that this is a hardware problem..,

Within 9 months tv is showing problem like this please exchange this tv.,

This is in warranty period. Please fix this problem.

Date of purchase lg tv: 09/08/2019.

[protected]

My led tv hdmi inputs (All 3) are not working. While complaint is put up to lg service, a technician called me and told motherboard replacement is required but the motherboard is discontinued. What to do now. It is very unfair that capital goods to households are bought with a view of 10-12 years life. There is no point in discontinuing the spares. Interestingly led tv technology is also not outdated like tube television. I do not think this is a consumer friendly move.

I have purchased lg double door refrigerator (260ltrs) from nandilath g-mart, adoor on 26th december 2019 & it is not working now. According to lg technicians, it's pcv and compressor complaint. I need to replace the refrigerator with new one as soon as possible. Otherwise i will file case to consumer court. Please do the needful to avoid any legal consequences. Kindly contact mr. Joshua [protected] or [protected].

My ac shows error 32 ch how to resolve it.. here is lockdown so no customer care support and no person is here to resolve it plz help me

[protected]

Ac cooling not coming already raise complaint in sathya customer care through phone but no response . More than 2 months no one attend the issue. Very worst service from sathya & lg

Respected sir,
My name is sarath. C. S
I worked through teamlease in lg electronics pvt ltd in kochi as sales premoter.
My teamlease emp id # 1210887
My f&f is not settle and when i called to teamlease info team they even told me my check amount when i asked, then they asked me to call your company reputed manager. I have submitted and now they are saying my salary is pending with the client and they are not ready to give written (Mail) confirmation. Please help me in getting my full and final settlement from teamlease.

I bought an LG AC on 2nd May 2019 and I haven't got any service yet. One of your serviceman came and he didn't even checked it and asked me to take the service in summers.

I bought LG Dual Inverter AC 1.5 ton. It's not cooling now.. displays an error of CH 32.. what is this mess up. It's less than an year I bought. Stupid one. I would like the LG customer service people to resolve it. Tried reaching them and no one's responses. I'm resident of Hyderabad

Lg dual inverter 1.5 ton 5star ac.
Model : KS-Q18ENZA
Delivered :[protected]
Installed :[protected]
Purchased : through Flipkart
Problem : Horizontal swing is not working
From : the day installation
Cooling : awesome even keeping at 25°C

R
Refrigerator is not in working condition I have informsd the case to Astik electronics but the complain has not been resol)ved yet.

My split ac had an issue of ch 05 error in december 2019. I raised service request with lg, then the outer board was replaced to fix the issue by ebr enterprises; it costed me rs. 4348 (Invoice no. 05216); then service engineer told me that the new spare part is under 100% warranty for six months. After fixing the issue, i haven't used ac for almost two months and started using in march as it is summer. After using for exactly 4 days, i experienced the same issue of ch 05. The same service engineer checked and said that the outer board has been failed again. Since it is under warranty for six months, i asked him to replace the board to fix the issue; but he is saying that its not free; asked me to pay for the spare part again now (Request no[protected]. They are saying that if i am under amc, they would replace the spare part for free. They are simply cheating me.

Actually i preferred lg by expecting user friendly customer service but feeling like getting cheated by this support.

Is it possible for you to look into this issue.