LG Electronics Complaints & Reviews

My ac shows error 32 ch how to resolve it.. here is lockdown so no customer care support and no person is here to resolve it plz help me

[protected]

Ac cooling not coming already raise complaint in sathya customer care through phone but no response . More than 2 months no one attend the issue. Very worst service from sathya & lg

Respected sir,
My name is sarath. C. S
I worked through teamlease in lg electronics pvt ltd in kochi as sales premoter.
My teamlease emp id # 1210887
My f&f is not settle and when i called to teamlease info team they even told me my check amount when i asked, then they asked me to call your company reputed manager. I have submitted and now they are saying my salary is pending with the client and they are not ready to give written (Mail) confirmation. Please help me in getting my full and final settlement from teamlease.

I bought an LG AC on 2nd May 2019 and I haven't got any service yet. One of your serviceman came and he didn't even checked it and asked me to take the service in summers.

I bought LG Dual Inverter AC 1.5 ton. It's not cooling now.. displays an error of CH 32.. what is this mess up. It's less than an year I bought. Stupid one. I would like the LG customer service people to resolve it. Tried reaching them and no one's responses. I'm resident of Hyderabad

Lg dual inverter 1.5 ton 5star ac.
Model : KS-Q18ENZA
Delivered :[protected]
Installed :[protected]
Purchased : through Flipkart
Problem : Horizontal swing is not working
From : the day installation
Cooling : awesome even keeping at 25°C

R
Refrigerator is not in working condition I have informsd the case to Astik electronics but the complain has not been resol)ved yet.

My split ac had an issue of ch 05 error in december 2019. I raised service request with lg, then the outer board was replaced to fix the issue by ebr enterprises; it costed me rs. 4348 (Invoice no. 05216); then service engineer told me that the new spare part is under 100% warranty for six months. After fixing the issue, i haven't used ac for almost two months and started using in march as it is summer. After using for exactly 4 days, i experienced the same issue of ch 05. The same service engineer checked and said that the outer board has been failed again. Since it is under warranty for six months, i asked him to replace the board to fix the issue; but he is saying that its not free; asked me to pay for the spare part again now (Request no[protected]. They are saying that if i am under amc, they would replace the spare part for free. They are simply cheating me.

Actually i preferred lg by expecting user friendly customer service but feeling like getting cheated by this support.

Is it possible for you to look into this issue.

Dear customer, your complain rnp[protected] is in process (Reason : pending for technical support.). For any support, call on[protected]

This complaint i have raise on 16 oct, after that technical visit scheduled which confirm that there are deal pixals in the screen but no action taken even i haven't about the result of this complaint. Somebody from backend close the complaint without any confirmation. I am a bit worried about the kind of support and service lg provide the their customer.

Dear customer rnp[protected] is given to electro world [protected]. To optin for updates on whatsapp [protected], click http://bit.ly/lg-whatsapp

This i have raised again 21 dec 2019 and again technical visit schedule which again confirm the deal pixal and vertical/horizontal line which are getting worse and no action taken. Even this time i have received a call saying your complaint has been resolved, are you satisfied and i was like whaaaaaat, who and when and how did they resolve a faulty screen over the air. They gave escalation manager (Madhu [protected]) phone to talk which never pick up or call back to the customer.

Actually lg has changed my mind to go always for the brand value, i think i should have gone for any third party television maker and paid 20000 instead of lg in which i have paid 67000.in that case i have had bought three television and haven't been regretted in case there are dead pixal or the whole screen is dead.

We all know that the panel is main part of a television and if give you trouble with a year of purchasing you should be worried about quality check of the company and moreover after sale service which i feel is worst in my case.

Inside i have a feeling that this issue isn't going to be resolved by lg, instead of it i will be getting some excuse. I think i should share my experience in social networking so that people should aware of this thing.

I bought brand new lg ac in mumbai and 2 days back it was delivered to me.
I was told that rs. 999 will be the installation charges till 1 year from the date of purchase. But now lg is saying that i will need rs, 1800 for installation because i am installing 1 month after date of purchase. I was misinformed at the time of purchase from chroma, mulund dealer. Chroma and lg both are blaming each other about misinformation but its me who is suffering at the end of this.

Its really shamefull from lg side as most of the big brands in ac (Bluestar, lloyd etc) are doing installation free of cost. On the other side lg is looting customer on the name of installation charge because now they know that i have paid 40000rs for ac and i cant return it back.

I kept lot of faith as lg is big brand in india but now i am feeling cheated and disguised after this purchase.

I have bought top load washing machine since 6 months and repeatedly complaining about the fact the washing powder comes out as clumps in clothes.. Then i get a rude behaviour from staff named rahul from ahmedabad gujarat that u dont know how to use the product
His technician has already admitted that it is beyond his capability to solve the problem.
So i requested them to send someone who is able to but instead i am humiliated

I have top load washing machine bought 6 months back.. Since then facing the problems of washing powder coming out as clumps.. Complained 5 times and i get a reply that u don't know how to use a washing machine.. The staff's name is rahul in ahmedabad gujarat branch
The techician himself accepts that he is incapable of solving the problem. What am i suppose to do now

Bought water purifier ww172ep on july 2019 and stopped working on feb 2020. Raised multiple complaint and they visited more than 6 times.. But problem sti same. Now thay stopped accepting call and not giving any response. When calling customer support, they are speechless.
I have even bought i year extended service when i purchased the product.
If they can't repair, they can provide my money back

Very poor service from lg

Hi,
Attached following in this mail, purchase slip.

I have purchased a lg washingmachine on of your dealer shop on 05.05.18
Dealer details - viveks - the unlimited shop
No 14, shanmugam rd, west tambaram, tambaram, chennai, tamil nadu 600045

Product name : lg washingmachine
Amount paid - rs.40000.
Bill date : 04.11.2019

Accordingly, i have swiped the icici credit card and purchased the product, later after 90 days amount has not reflected in my account.

I am just clueless what to do now. This is lg cashback only.

Converted to 6 emis. I don't know what to do now.
Please take necessary action as soon as possible.

Kindly look into the issue and do the needful at the earliest.

Please call me/reach out to me for any additional info need. Hope i have given all the necessary details am able to give on this.

I am using a washing machine of lg for last 20 years. I have did also major servicing by lg & i was satisfied.

For last 6 months i am facing issues but the authorised service center infinity is not able to resolve the issue.

Recently i have lodged a complain in lg service center vide complain no. Rnp[protected].

The engineer came & told that this machine can not be serviced. It was advised by the engineer to scrap it. Even received a call from lg call center & they also told the same thing.

Shame on lg servicing team. This machine has started working on its own without any service.

It shows the quality of after sales service of lg. Corrective actions to be taken by company it self without involving authorised service center infinity.

Despite of repeated complaints and reminders to the personnel and also in the customer care, i have not yet received the service of the outer unit which was supposed to be free and is due since past many months.

Outlandish after sales service being provided by LG.

The request was raised on Jan 12, 2020 and is still pending to be resolved.

Please see the image attached for complete complaint.

Mohit
Contact no.[protected]

My fully auto washing machine burned due to manufacturing defect photos taken by ur engineers i have sent 3 mails on 9 feb 13 feb & 18 feb but not received any response i have called your area manager and regional head but they are ignoring me i feel dealer and your team cheating me. I request you to look into the matter and resolve the issue immediately thought your dealer as i am regularly visiting his shop. Please read my mails for details

Dear sir,

We have taken lg fully automatic machine and there is some problem happen with my machine... After registered the complaint your technical engineer was came for repairing the machine after spending half n hour with the machine, he has given the total estimate for repairing cost is 3000/ -. And he said our company's representative was come and collect the machine on company behalf after the repairing you will pay the total amount of 3000 and they will return the machine...

Now today your company's representative was came for collecting the machine after taken the machine...in the afternoon he was call me and ask me my total coat os 8800/- of estimate
I was surprise when i was listening the cost of estimate... If your representative has given me cost of estimate 3000 then why your person was saying the figure of 8800...
If this kind of experience/attitude happen with me... Then lg is not trusted brand... For making people life is good...
Respected sir,

Pls try to understand the situation and resolve the issue.

Regards
Deepak wasan
Mob-[protected]

Ceo/md/country head/officer – official concerned,
M/s lg electronics india pvt. Ltd.
M/s reliance digital (Retail) india.

Madam/sir,
Kindly refer my all emails/telephonic conversations with your representatives/officers/officials concerned through customer care toll free numbers/landlines/mobiles since 1st of january, 2020, for your consideration and further necessary action regarding intimation to you the following in reference to sale of a faulty refrigerator (Lg-gc c 247uglw) on 29.01.2019 by fraud, to me.
The below mentioned is the detail of my bad experience (As i continuously suffered/faced mental harassment for 1 month since 01.01.2020) with your brand/company in reference to my intimation to you / complaint which remained unaddressed may be due to non-seriousness/casual approach/mismanagement on the part of your brand/company/officers/officials at the helm of affairs there:
1. I was sold lg-gc c 247uglw refrigerator on 29.01.2020 by m/s reliance digital, wave mall jammu by telling that the model is under discount (Sales representative: mr. Kamalkant), as it was mock down piece (Some dent/injury mark etc.). But when it was physically checked by him in my, another sales representative of reliance digital & store guard concerned’s presence, it was found having no such anticipated dents/marks.

2. After installation at my place, the same was found faulty (Cooling issue) within 2-3 days.

3. After my complaint at lg customer care, the service engineer visits to see the refrigerator and declares it as faulty (As it was already/earlier repaired and intimated to the company concerned). It forces me to think that on one hand i was told that it was a mock down piece, not found so on physical checking and on the another hand later-on i was told that it was already repaired and it was intimated to the company concerned. Does it not mean that it was sold to me by the brand/company concerned without telling me the truth and only by offering discount (Which clearly means fraud/cheating/malafied intentions by the brand/company concerned/both the companies/officer-officials at the helm of affairs)?

4. On 09.01.2020 mr. Kamalkant, sales rep of m/s reliance digital india wave mall jammu sends me through sms the model no: lg gc c247ugln (Upper/higher end model) and asks me telephonically (Mobile no:[protected]) to check this upper end model and its specifications online (As the model wass not available in the store) and revert back so that he can take up the matter with the company for providing this upper end model in lieu of faulty refrigerator (Sold to me) as replacement.

5. After checking the specifications of the proposed upper end model online, i call back mr. Kamalkant and tell him that the said upper end model is ok but i shall accept the same only if brand/company concerned provides me it as fresh piece, non-faulty piece and at no extra cost, in lieu of faulty model sold to me by them by fraud. He agrees to my request and assures me to take up the matter with the company concerned and revert back to me.
6. In the mean time i receive a call from mr. B. S. Manhas, asm, lg india who asks for the copy of bill/invoice of my faulty model for further n/a. I ask him the status of replacement for my faulty refrigerator and mr. B. S. Manhas tells me that i am going to provide you the upper end model (As mentioned above) soon.
7. I, in the mean time, continue sending emails to the company (Ies) concerned to escalate my complaint regarding fraud done to me, for redressal and also decide to bring the misdeed/mischief played by the officers/officials concerned, into the notice of the higher officer/official viz; ceo/md/country head for their knowledge so that if proceed ahead with legal proceedings against the brnad/company, they must be aware of it.

8. I also request through emails to provide me the email id of higher officers in the company which is not provided to me.

9. With the passage of time and seeing no development in ref to my case, including providing me requisite email ids of the ceo/md/country head of the company (Ies) concerned, i make a call to lg customer care tollfree no. – [protected] (Dated: 18.01.2020 - saturday; 6:07 & 6:15 pm) being attended by mr. Rajesh forwarded to mr. Ashwani who brings mr. B. S. Manhas, asm, lg on call conference to know the status of my complaint. During this call conference/conversation (May like to cross check after listening it) mr. B. S. Manhas says to mr. Ashwani that the i shall supply/place the aforesaid upper end model at the place of the customer (Umesh baru) by the end of tuesday i. E; 21.01.2020.

10. To my surprise, i receive a call from mr. B. S. Manhas on 20.01.2020 (Mob. No.[protected], 5:33 pm) in the evening (In advance/ a day before the day committed by him in the presence of mr. Ashwani for supply o[censored]pper end model to me) to intimate me that replacement of the old model has been dispatched and is ready for supply to me (Customer – umesh baru). When i ask him that you told me twice that you are going to provide upper end model to me then why you are now providing me the replacement of the old model only (And without my knowledge/any prior intimation to me/taking me into confidence). Mr. B. S. Manhas replies that this has been decided by the company. (Which means wrong assurance/cheating with the customer by the brand/company/officer - official concerned).

11. Facing this (As mentioned above) and deeply hurt on account of fraud done to me/cheating/concealing of facts/wrong assurances, i start escalating my complaint with both the companies concerned but again to my surprise m/s lg electronics india never bothered to call me/address my issue.
12. On 21.01.2020, ms sunita, c/o ceo’s desk, m/s reliance digital india calls me ([protected]; 01:16 pm) by keeping b. S. Manhas, kamalkant & yogesh saini on conference to know the details of my complaint/escalation and pressurize me to accept that when ever a higher end/upper end model is supplied to a customer, it involves cost difference amount which is to be paid by the customer, whereas it is fact that i was never told about the possibility of payment of cost difference amount on account of proposed upper end model to me, by me, by any of the above-named officers/officials concerned in between 09.01.2020 till 21.01.2020, either telephonically or through email/otherwise. (Which again means keeping the customer in dark and fault on the part of the brand/company/officer-official at the helm of the affairs there).

13. I continue to escalate my complaint and a result of which on 22.01.2020 i receive a call from mr. Neeraj sharma ([protected]; 01:48 pm), reliance digital india pan escalation team head to listen my grievance/complaint and conduct of an enquiry in the matter before giving his decision. I don’t know whether any such enquiry was really conducted (In ref to my 14 pts concern i sent to him through email along with cc to lg india, dated:23.01.2020) by him or not because no such enquiry details were ever shared with me. But he gave me his decision. However, as far as m/s lg electronics india is concerned, i must say they have least bothered to even call me to listen to my grievance/complaint since lodging of my complaint with ref. No. Rnp[protected] dated:06.01.2020 or to escalate my complaint to any of their higher-ups for consideration. (Which clearly shows casual approach/mismanagement/carelessness/delay policy-attitude on the part of m/s lg electronics india pvt. Ltd.)

14. Every time i sent / escalated my complaint to m/s lg electronics india pvt. Ltd. ([protected]@lge.com) since 01.01.2020, i got only revert email as follows:

Dear customer,
Greetings for the day!!!
We would like to inform you that your case is in follow up with us and our concern person will contact you at the earliest. For any further assistance please call us on[protected] or write to us at [protected]@lge.com
Thanks and regards
Lg service.
However, no concerned person from lg called me ever.

15. When i make a call to the lg customer care toll free number [protected] (Examples: ms. Pooja call dated: 28.01.2020; 10:16 am, mr. Rohit call dated: 28.01.2020; 11:02 am, mr rahul call dated: 28.01.2020; 01:18 pm, 01:22 pm) with the request to transfer my call to some senior officer in ref to my grievance/complaint, i was asked to approach only ms. Meenakshi siddha, cco jmu on her mobile no: [protected] (Whose mobile was continuously switched off during duty hours) for redressal of grievance/complaint because the service centre opens at 10:30 am, if her mobile is switched off call her after 1 or 2 hours (Words of lg customer care team). Even my request to tell me why her mobile no is switched off during duty hours and is she the only authority in lg india to address my complaint and how long should i wait for her mobile to be switched on, was also turned down by these officers concerned. (Which shows the height of mismanagement/casual approach/policy of the company towards their customers whom they refer as valueable).

16. Seeing no ray of hope/justice from your brand/company in ref to my complaint against the brand/company (Ies) concerned which i label as malafied intentions, fraud, cheating, mismanagement, wrong assurances, casual approach, non-seriousness and miscommunication with the customer/keeping the customer in dark by your brand/company/officers-officials concerned, for taking serious cognizance of the matter/allegations by you, i decided to withdraw (Because i and my family were suffering despite paying money for purchase of a refrigerator) and personally requested mr. Yogesh saini, reliance digital india to kindly tell me either the availability of the replacement of the old model or the cost difference amount to be paid by me for the upper end model so that i can come out of all this for which company (Ies) concerned were/are not bothered at all, and take a decision.

17. The moment i intimated this (That i am exploring the possibility to pay cost difference amount, because i was fed-up and continuously facing non-cooperation from the brand/company, for example: mr. Saddam, lgcc on 23.01.20, [protected], 01:14 pm asked me to approach m/s reliance digital because the faulty refrigerator was sold to me by them) i received a call from mr. Jatinder, lg customer care ([protected], 29.01.2020; 4:00 pm & 30.01.2020; 4:19 pm) to check only whether my issue has been resolved (Without knowing what actually the issue was and since when it is with lg india). (Which clearly shows company/brand concerned was/is only associated with collection of money from the customer not with their grievances/complaints).

All my emails have been/were addressed/sent at email id: [protected]@lge.com, [protected]@ril.com & bm. [protected]@ril.com since 1st/6th of jan, 2020 from my email id: [protected]@hotmail.com.
This time i am also sending you the hard copy (Apart from sending email) my complaint/grievance/allegations (As mentioned above) against the brand/company for your necessary consideration with the request to take necessary steps to unveil the truth, if you deem fit. I also hope that the brand/company concerned does not deal with any other customer/consumer henceforth, in such a manner.
Thanks!
Aggrieved customer/whistle blower,
(Umesh baru)
R/o h. No.55, sector no. 2, jda housing colony,
Upper roopnagar, jammu, j&k
[protected],
[protected]@hotmail.com

Cc (Through online) for information to: jeong do management ethics hotline (Lg).