LG Electronics Complaints & Reviews

We bought a new washing machine today your teqnishian came and he just setup the plug and he not explained clearly we are not satisfied with him our washing machine model is fht120-8snl

I purchased the mobile LG G8x Thinq on 30th of Jun 2020 and submitted my bill to Lg on their website to avail their offer coupon on Jabra Ear phones. The offer on the website was to purchase mobile between 1st Jun to 30th Jun 2020 and avail discount coupon to purchase Jabra elite 65t earphone for Rs. 1999. I have still not heard anything from Lg on this. I have not received my discount coupon. Request if someone could intervene and pls help me get this coupon to purchase the Jabra earphones. I purchased this mobile only because of this offer.I am attaching the screenshots put on the website and also my bill for reference.

Dear sir,
I have purchased new LG refrigerator at 4th February, 2020 woth ₹ 45000 from Pushpa Agency, Nanpura, Surat. I gave my old Hitachi refrigerator in offer of Paytm ₹ 6000 vouchers.

Company person picked up my old product (hitachi refrigerator) at 17th March, 2020.
They promised to provide me paytm vouchers worth ₹6000 in 30 days from the date of old product pickup.
I've attached form copy including call number.

Due to lockdown in India i tried to follow up about the same but store was closed.

After opening the store i regularly asking them about the vouchers.
But till today i neither received paytm vouchers nor received any proper response from the store.

Request you to please help me to get my vouchers.

I recently purchased an airconditioner for domestic purpose. From dealership promised 5 year warranty and now lg official website shows that have only one year warranty. I lodged several complaints in lg india and but not yet have solution. Please do need full as soon as possible

Dealer details
Ms ideal home appliances
Ulloor bridge
Kesavadasapuram
Pattom p o
Kerala
Date of purchase:
16/03/2020

HI,

We have called customer care many times but Lg customer care representatives are so careless and even they are not ready to listen our concern and even they have disconnected the call many times.

We have launched a complaint against our fridge and it's almost two weeks nothing has happened till now.

LG servicer visited our home but now he is not picking up the phone and not ready to provide a resolution.

Complainant Name - Rachna
Phone - [protected]

Seriver who visited our home - Md. Ekhlakh
Phone - [protected]

We have called LG customer care many times but customer service executive disconnected the call with out giving proper information. Even when asked about escalation desk details i have received no response. The service was pathetic

We have launch a complaint against our fridge on 23rd June and Md.Ekhlakh servicer has visited to our home to check the fridge.

He mentioned that compressor is not available and in LG store once its available he will call back.

Its almost 2 weeks and he is not responding and even he is not picking up the phone.

So please provide the status as soon as possible other we have no option and we will reach out to other platform(Consumer court as well if needed).

Servicer Name : Md.Ekhlakh
Phone Number : [protected]

Complainant Name : Rachna sheel
Mobile Number : [protected]

I have been a loyal customer of lg for last 20 years and always paid hefty amounts towards extended warranty/ amc so that the products are well maintained and i am given prompt service when needed.
I am made to run from pillar to post calling service engg, supervisors, centre head, area sales manager and ms ruchi yadav in lg head office. The resolution is far sighted. Instead of doing the repairs, i am being forced to shell out money and buy a new ac. The officials in the company are high headed and doesnt care about how customers are being harassed.
My comp no: rnp[protected].
My contact details: dr ashish kapoor
Contact nos: [protected]

Its been above one month that we are calling on customer care number and also we had written complaint here but neither anyone is taking our call nor they have solved the problem. We think we have got a defective or rather duplicate piece of led tv from your authorised dealer and we want to replace it soon with a new one. The company should pursue what fact of the matter is.Hope this time our complaint will be resolved otherwise we will have to take next step to make our problem solved.

Rajesh Anand
Contact no.- [protected]

Its been above one month that we are calling on customer care number and also we had written complaint here but neither anyone is taking our call nor they have solved the problem. We think we have got a defective or rather duplicate piece of led tv from your authorised dealer and we want to replace it soon with a new one. The company should persue what fact of the matter is.Hope this time our complaint will be resolved otherwise we will have to take next step to make our problem solved.

Rajesh Anand
Contact no.- [protected]

Dear customer rnp[protected] is given to lg service center denied no call recieve unable to install greetings from lg support team!
We have recieved your request and your acknowledgement number is cn[protected].
Worst services for installation and demo

Water leakage at the bottom of washing machine

My lg ac was taken for repair by s. N enterprise kolkata on 6th june. Ever since then i have been trying to reach out to these people to check on the status. They have not been answering properly. Every year the condenser of this air conditioner needs to be changed. I have paid 40000 for the ac plus additional 12000 for amc not to suffer in summers every year.

The product definitely has manufacturing defect else why would the condenser have to be replaced every year.

It has been more than 20 days since the ac has been taken by lg's authorized partner sn enterprise kolkata and they have been misbehaving with me on enquiring about the update on progress.

I raised a complaint with lg as well and now the representatives of customer care named arun and monisha are just playing around giving false hopes that the complaint has been escalated while nothing of this sort has happened so far.

The complaint number is cnp[protected].

I had issue with lg washing machine demo for 4 days and when called, customer service executive disconnected the call with out giving proper information. Even when asked about escalation desk details i have received no response. The service was pathetic.

We have purchase lg fridge double door from ghatkopar vijay sales on saturday. Which we have received in damages conditions and with colour patches on fridge. Unable to contact to branch manager. Request you to replace the product on urgent basis or else refund the money. Not at all satisfied with delivery service 👎🏻

My LG refrigerator stopped working by end of Apr'20. I created the service request : RNP[protected] on 1st May'20. Post that I have been following up with LG service centre without any response. After more than a month one Mr. Reitesh (cell: [protected]) from LG customer service called me and informed that the technician will visit within a week. A week passed by, no one called and turned up. Mr Reitesh confirmed someone will visit in 2 days. No movement after that. Post that he stopped responding to calls. On 28th Jun'20, my request was closed at LG's end stating " Customer cannot be contacted"
Highly unprofessional service levels.

This complaint is about inappropriate behaviour and fraudulent activities by the authorised dealer of lg electronics. I bought convection microwave worth rupees 15500 from the authorised dealer and the the product which was delivered to me was tampered and used and some parts were missing in it and when asked for the same dealer straight away refused to provide such parts and misbehaved.
Because of which i've to face financial loss and mental harassment. Such behaviour is not expected from lg authorised dealers. Dealer details - damini enterprises, khamgaon - 444303.
Dealer no.[protected]

White spot on led tv screen. We doubt that we have been sold duplicate piece of led by the distributor.

I purchased lg smart series tv but after some days use it can't connect to wifi. I already called more time to helpline no and now i totally harrashed a lot. Dealer gave the resolution like warranty over but i facing the issue after 2 months after purchased. I need help

Hi team,

I bought a fridge on aug 2017 and it started giving issues by oct 2019 hence i booked an engineer,
Hossain came and provided huge estimate hence it took time to start the work meanwhile lockdown was prevailed hence we got engineer on may 20 where the engineer charged the visit again, i had no problem but after the work done the next eng sumon changed pcb and gas which was actually not the case, it is also fine until my fridge comes back to normal now the next eng prodyut did some good effort and brought back the fridge working upto some extent
Now i am chasing everywhere about the breakup bill however no one seems to bother about that, i need another visit but before that i need to know the breakup bill as to what was changed and costed how much with a company stamp.

Complaint no/service no:rnp[protected]

महोदय
मैं इस शिकायत के माध्यम से आपके संज्ञान में एक विशेष स्थिति को लाना चाहता हूं । इस समय एन कोविड-19 महामारी के चलते बड़ी कंपनियां, ग्राहकों के साथ धोखाधड़ी कर रही हैं ।उन्होंने अपने व्यापार को चलाने का नया तरीका निकाल लिया है ।इसके कारण समस्या ग्राहक को ही उठानी पड़ रही है। लॉकडॉउन के चलते व्यापार को चलाने का उन्होंने नया तरीका निकाला है ।

मेरी शिकायत बड़े ब्रांड lg के लिए है ।मेरा फ्रिज जो कि खराब हो गया था उसकी शिकायत कर मैंने सर्विस के लिए प्रार्थना करी थी । टेक्नीशियन आए उन्होंने एक नया पार्ट डाला जिसकी कीमत ₹1640 बताइ । मैंने उनको पिछला बिल दिखाया जिसमें उस पार्ट की कीमत ₹540 थी। जिस कंपनी का पार्ट लगाया गया, कंपनी का पार्ट लोकल बाजार में ₹500 का है। लोकल कंपनी का पार्ट जो डाला उसके रुपए 1640 लिए है। जब मैंने इसकी इनवॉइस /बिल मांगा तो उन्होंने देने से मना कर दिया, बोले कि कंपनी देगी आपको । जब मैंने कंपनी में बात करी तो customer care से लेकर सर्विस सेंटर के कर्मचारी, सुपरवाइजर समेत सभी लोग बिल प्रदान करने में असमर्थ रहे क्योंकि बिल, पार्ट की कीमत से अधिक कीमत का होता। मैं शिकायत कस्टमर केयर, सुपरवाइजर आदि इत्यादि सभी से कर चुका हूं, और मैंने यह पाया की नीचे से लेकर ऊपर तक सभी लोग इस धोखाधड़ी में कहीं ना कहीं योगदान रखते हैं।

मेरी शिकायत यह है की एक तो ग्राहकों से डुप्लीकेट/लोकल पार्ट के लिए ३ गुणा कीमत वसूली जा रही है ।वहीं दूसरी ओर उसका बिल भी नहीं दिया जा रहा है ।बावजूद उसके कोई शिकायत की सुनवाई lg की तरफ से नहीं हो रही है । सब लाचार और बेबस दिखाई दे रहे हैं। कृपया मेरी शिकायत को दर्ज करें और जल्द ही इस पर महत्वपूर्ण कदम उठाएं। निम्नलखित सभी माध्यम से सम्पर्क कर चुका हूं।
Service centre: [protected], [protected]
Head/owner:[protected]
Lg company contact: [protected]@lge.com, [protected]@lge.com
[protected]@gmail.com

Regards
Deepak sinha
[protected]
Bareilly