[Resolved] Lg Electronics — Complaint against lg product for poor quality/service
Hayathnagar, Rangareddy District, Andhra Pradesh, India
We have taken lg led tv (Model no 42lb5610) on december 2014. Earlier i have reached customer care during may 2016 and complained about the tv screen is not working. Post that service executive visited the place and stated that tv picture tube has lost and we need to go with new picturetube which would cost around rs.36, 000. We have raised the complaint against lg product basis which lg team has arranged a another service executive and he repaired the tv stating the technical issue inside. How can the initial service executive can judge that tv picture tube got spoiled without doing proper check. What action has taken from lg team regarding the service executive.?? I have not received the reply for the complaint raised initially. Within the 2 months of issue again same problem has arisen and tv screen is not displaying. Please revert for the action taken against executive for false commitment given to the customers and also immediate problem has to be solved by repairing the tv. We trust the lg product and basis which we have choosen lg tv but it is sad that tv got repaired within 1.5yrs. We are using washing machine, owen & a/c which is part of lg but it is sad to see such quality of service for such privilege customers. Please resolve the issue at the earliest either replacing the tv or repairing it.
Complaint marked as Resolved May 29, 2017
[Aug 17, 2016] LG Electronics customer support has been notified about the posted complaint.
Verified SupportLG Electronics Customer Care's response, Aug 19, 2016
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
LG Customer Support Team
Verified SupportLG Electronics Customer Care's response, Aug 22, 2016
Please let us check the status with the concerned team. We will revert to you soon. Thanks.
LG Customer Support Team
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