[Resolved] LG Electronics — Complaint against lg product for poor quality/service | |||||
We have taken lg led tv (Model no 42lb5610) on december 2014. Earlier i have reached customer care during may 2016 and complained about the tv screen is not working. Post that service executive visited the place and stated that tv picture tube has lost and we need to go with new picturetube which would cost around rs.36, 000. We have raised the complaint against lg product basis which lg team has arranged a another service executive and he repaired the tv stating the technical issue inside. How can the initial service executive can judge that tv picture tube got spoiled without doing proper check. What action has taken from lg team regarding the service executive.?? I have not received the reply for the complaint raised initially. Within the 2 months of issue again same problem has arisen and tv screen is not displaying. Please revert for the action taken against executive for false commitment given to the customers and also immediate problem has to be solved by repairing the tv. We trust the lg product and basis which we have choosen lg tv but it is sad that tv got repaired within 1.5yrs. We are using washing machine, owen & a/c which is part of lg but it is sad to see such quality of service for such privilege customers. Please resolve the issue at the earliest either replacing the tv or repairing it. Loknath goud [protected]/[protected] Was this information helpful? | |||||
May 29, 2017 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Verified Support Aug 19, 2016 LG Electronics Customer Care's response Hi LoknathWe regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly. Regards, LG Customer Support Team Verified Support Aug 22, 2016 LG Electronics Customer Care's response Hi LoknathPlease let us check the status with the concerned team. We will revert to you soon. Thanks. Regards, LG Customer Support Team | |||||
5 Comments | |||||
Comments
This is worst service what i can say.. this is 5th day of the complaint but no service executive has visited to home for repair.. i am going to post this in social media for the quality of service LG is offering till date. I am going to post all the screenshots in Social media. i never expected that LG is such a worst part in customer service,
Still issue has not yet rectified... This is the worst service of LG what is offering to the customers.. Initially executive said hat there is technical issue later he says that there is picture tube problem, now he visited and says that there is screen breakage. end of the day they want us to pay from our pocket because of his mistake.. I have taken a order of 15 A/c which is costing around 7lakhs. all the orders will be cancelled now and i will post all these screenshots in social network.
LG guys are cheaters in terms of lg customer care don’t know the issues and intentions to avoid your actual problem by asking nonsense questions. LG Authorised Dealers of Nadiad- Gujarat was very rude with customer. I made complaint against Authorised Dealers Nadiad- Gujarat but lg customer care register complaint for demo of new lg microwave.
This company is worst than hell . I lost Rs. 85000/- by purchasing their 42 inch tv within 4 years. For the last 2 weeks I am without tv. On contacting customer care they visited our place and told that there was problem in the panel for which they charged Rs. 36000. Thay taken charge of Rs 300 for visit also.
I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am Satish Kumar, from Qtr no 17/IV/Sector1, Ranipur Haridwar. Mobile no [protected]
TV model LG 42 LA 6910.
I am running everywhere to get it repaired. But nothing . There is no one to listen to our irritation.
I am Satish Kumar, from Qtr no 17/IV/Sector1, Ranipur Haridwar. Mobile no [protected]
TV model LG 42 LA 6910.
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I am going to post this in Social Media if the same is not rectified on priority.