[Resolved] LG Electronics — Google

Shanmukarajan SV

from Karaikal, Puducherry

Address:

614001

Bought LG Nexus 5X 32GB Variant for Rs.30, 000 via Flipkart on Dec 2015 with 12 Months Warranty Now Reached 13th month. While I using it switched Off automatically and not started till the Date.No Battery and none of issue from My Side and it has been accepted by the Customer Service People too.
But they are asking Rs.13, 000 to replace the board. How it could be ?.
At-least they could claim through warranty since because it exceeded for 1 Month only.
For Past 15 years my Family members are using LG Products because of its Reliability and that is why i chose Nexus 5X instead of Moto Mobile Phones at reduced rates.

So I need service to be happened quickly without any charges.
How I supposed to Pay Rs.13, 000 for doing nothing in my Mobile.

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May 9, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2017

LG Electronics Customer Care's response Dear Customer (Shanmukarajan SV ),

We regret the inconvenience caused. Please share your contact details and complaint number so that we can assist you shortly.

Regards,
LG India

Feb 16, 2017

Updated by Shanmukarajan SV For what you are asking the Contact details. You are very sure that you are going to Postpone and Hide this issue. But remember If you are not responding properly no fellow will trust LG and never make decisions to buy LG Products. If you forget your customer, the customer will through you rather than forget you.

[protected]@gmail.com

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Comments

Faisal,shaikh

from Aurangabad, Maharashtra

Daer them tall me about my pf
My employe I'd 482248
Last company LG MOBILE

pillumaharaj

from Gurgaon, Haryana

I purchased a LED on[protected] from the dealer M/s Mahindra Electronics, 76, Nangla Road, Faridabad, after sometime my LED was stopped working I made complaint but the LG engineers told me that this problem is not covered in the warranty. I got repaired it from out side paid Rs.2000 and engineers was demanding 4000, please help me.

LG Electronics Customer Care's response, Feb 3, 2017

Verified Support

Dear Customer (pillumaharaj),

We regret the inconvenience caused. Please share your contact details and complaint number so that we can assist you shortly.

Regards,
LG India

Satyadasari44

from Visakhapatnam, Andhra Pradesh

My LG LCD TV automatically restarts and sometimes it goes to mute and sometimes to full volume, it is beep sound and shutting down.I found this default after I got a new Airtel DTH connection.

LG Electronics Customer Care's response, Feb 7, 2017

Verified Support

Dear Customer (Satyadasari44 ),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India