[Resolved]  LG India Ltd — LG G2 mobile

Address:

New Delhi, Delhi

To whom so ever it may concern I have bought LG G2 last year in the month of Nov from Nehru place LG Store ( which is closed now)after seeing the ad in the news paper stating best android mobile as this category in place of I phone @ Rs 36500/-. After seeing the features in the store I have liked it and bought and everything went well for 1 week after that problem started….. As I was closing the door of my car in the parking lot mobile got slipped from my hand and display broke …. My mistake I got it changed spend Rs 7400/- on display….. after I got my mobile back from the service center I have realized that my speaker phone were not working properly as my job requires travelling I spoke to service cell in Nehru Place Delhi over phone and they have asked me to get back to them . I have send my mobile through my peon as was busy with work and the same exercise continue for more than 1 and half month and finally they have replaced the speaker set. Than another problem arise as now the mike was not working properly as other side on my mobile my voice was bleek and people was unable to hear me. Again it took another month of same exercise going and sending my mobile their again and again finally got it rectified. Problem on the speaker was their but was manageable so I continue with same . Now last month in aug as a daily routine I have put my mobile on charger and went off to sleep and in the morning when I saw my mobile the screen was broken ( was surprised to see that). Again I went back to the customer service and they have refused to change the screen that its broken which was not the case as don’t want to spend another 7400 Rs on the same handset than they said they will help me out of selling the handset of Rs 5000/- so that I can upgrade to G3 frankly speaking after seeing the advertise I haven’t planned to buy as in that 1 time replacement of display was mentioned that shows there is a problem in the display. Again I have changed the display and spend 7200/ - on the same. After changing the display the same problem of speaker has come back …. I have requested the customer care to replace my handset as the same problem is coming back again and again which laughingly he has refused and asked me to replace my hand set with G3 or else I should get it repair till 1 year warranty is their. I would request the management to kindly see the matter and help me getting the replacement or upgradtion of mobile as i have gone through mentally and physical harassment and hampering in work Do reply back with the solution