LivPure Complaints & Reviews

I have paid 4, 480 rs on 21st Jul'22 for the Water purifier and not yet delivered. the customer care executives giving the false promises like today, tomorrow and 3 days it wil be delivered, but not yet delivered. these people are simply cheating by looting the money from the public. The executives are not even providing proper details.then executinbg will give the same status everytime you call..i know my money was gone. Dont go for Livpure. they are fraud

Through Livpure's app raised a Complaint and waited for Technician to pay me a visit so that he could work on the RO. After couple of days received a mail from Livpure and it stated my query has been resolved and they closed my ticket. I went ahead and called their CC on 16th of August and file a Complaint but till 19th no technician called me or even othered to call me. Hence on 19th called their CC again to check on the status of my complain, their CC stated they would arrange a call back immediately. Still no one called and I am unable to use RO and I have to buy water from market and use them for my daily use.

Bottom line for this mental and monetary harassment I want Livpure to compensate

Unacceptable customer service and unable to connect to an agent despite numerous calls. I want to cacel my subscription for which I have paid one year upfront amount. But nobody is there to assist me and their app is in unacceptable status for it to be in google play store

I am using livpure 2000+ water RO system. My 2 year AMC is ending in Sep, 2022. My service is due and I am complaining/registering my service request since last two months and service engineer is not coming to service my RO. Noida region livpure RO Manager is not responding to my request. In 2 year of service they changes the membrane one time and this time they are not ready to change it.

Same issue happened with my previous 2 year AMC. Previous AMC I purchased from Livpure service centre in sec 12, Noida and after 1 service I came to know that that center Livpure dropped due to some issue but no body is ready to provide me service.

Such a Bad experience with Livpure, I am ready to move to Kent. My phone no. [protected]. If you want, you can check my service details.

Is it mandatory to pay the visit fee to engineer against registered complain whether visit done or not, according to team we have to think twice prior to booking as "BIKE PAANI SE NAHI CHALTI"

It's seems that Livpure hired collection agency rather than service team.

Service request No.JS-[protected]

Water not purifier
RO not properly work

We have been facing water leakage issue in our RO since 1 month. We have raised multiple requests but no one has attended the request. Have taken 2 year gold plan AMC but it's of no use. Very poor service provided by livpure. No customer service and worst in response.

I am so sorry to say you that I am pissed off with the service of livpure.Not a single month I have used the livpure machine properly.Every time facing water is not coming issue and technician came to my door to fix it.But few month ago I was faced the issue again but no body was giving proper response.Still that the machine is not working properly.
So finally I decided to cancel the service get my caution money back. I had already raised a complaint for the same.
But no body came to my door step yet to pick up the machine.
So kindly help me out for the same and take some proper action for that.
Please find the attachment in which I enclosed few things for your better perusal.

I made several requests for picking up the machine.
Their pick up guy would call me during the day to pick up the machine.
I told him each time that I'm available only in the evening. Still he kept calling me during the day. I have job that requires me at office every day.
They are not ready to pick up in the evening on a weekday or any time on weekends.

Now, they have sent me legal notice demanding money...

I order a water purifier from livpure company website, ther service engineer installed it and then it doesn't work good so then i raise a exchange or return request on email ( [protected]@livpure.com ), the ticket I'd generated by mail since 6 days ago
but they can't respond well.

Registered Mobile# [protected] / E2KW91D1007354

On my request Livpure picked up my existing RO and agreed to replace it with new machine.

I have never experienced such an unprofessional behaviour- it’s been almost 10 days since the old machine was picked up from my residence and 5 days since the new machine has delivered - and still I have to call their customer service team everyday to following and request for installation.

One thing that Livpure customer care team is consistent in answering that installation will happen in next 24 hours which did not happen in last 5 days.

I regret that I am subscribed with Livpure.

Regards,
Sai Prabhu
[protected]

Hii I had ordered a mattress protector for my sister . I had given her number as it will be delivered to her house . But unfortunately she gets a message saying that the product was delivered but it was not . Now I am calling the customer care but there is no reply from their end . I have been also asking their delivery partners number but they aren’t providing me with one . They are not ready to help me .

Dear team
Livpure salesperson team told me purchase ro livpure in from livpure site when ro was install you will 10000 voucher but iam and I have placed order (pep pro grands Water Purifier) on13 July of but iam not received any voucher on my email id she was miss selling me iand not now call him he was not pickup my phone and he was blocked my phone not I having all chating dm Still already 5 days gone I did not received voucher yet even I have paid full amount rupees 12730/-. And iam sending many email but not response and social medical not replying me
already I have sent an email to
Order id LSHPY106640

Regards
Deepak singh
[protected]

My deposit amount of rs 1499 not credited even though I had cancelled my subscription and the machine has been taken back.

They were promised that my deposit amount will be credited with in 7 days but it's been almost 3 months still now not credited. Poor customer care experience, no response for mail and all. and the recent ticket number is[protected] on 19/july/2022.
And the old one is 299660 on 31/may/2022.

I need refund with interest for 3months.

I placed a request for bad taste of water on 29th June, 2022. Have been constantly following up with their support team but everytime I call, I only get an update that the team is facing issues in creating job sheet or they are facing technical issues. No supervisor available for escalations, zero resolution as of now. The taste of water is bad and we are getting ill because of bad water.

After booking Smart RO on Wednesday 22 jun 2022, I still have not received my delivery Since placing the order Month ago, I made a compliment, but I only get calls for address verification, so far i have received 5-6 calls, each time they say they will come tomorrow, but no one ever shows up and then ticket will automatically closed.I would like to request a refund if my order has not been received within two days,
As of now, it's enough.

I am highly disappointed with the service that Livpure is providing.

The order was placed on July 12, 2022 at 11:00 AM, still the order is not delivered. The delivery person called me and said that he will not be delivering the water purifier today as it is a single item and he is staying 22 kms away from my place. He also said that the company is providing only INR 50/- per delivery which is not enough for him for petrol to cover this much distance.

This is the first time I placed an order with Livpure and I am highly disappointed with the service. I am not able to understand why this much delay is happening with this order considering the water purifier is already in Bangalore now.

Not sure how much more time it will take for the delivery to be done.

My liv pure Gltiz silver Ro is under warrant and my Ro tap is leaked but i talked to customer care named happy they refuse to raise request, my registered no is [protected] .I m totally unsatisfied.

Dear Livpure Team,

How long do i have to wait?Â

I bought RO on 19.10.2020, from 1 Year & 8 months no maintenance service was done by Livpure. Whereas 2 free services and filter change was included in the price/package.

Regards
Udit Tyagi
[protected]
udit.[protected]@gmail.com

I had taken a monthly subscription from Livpure for providing me clean drinking water (Registered number - [protected], Name - Shreyans Mehta, email id - [protected]@hotmail.com). I had over 400 litres of balance remaining in my account. At the time of initiation of the service they advertised and mentioned that seamless service will be provided and in case of shifting the maximum time will be 48 hours.

I raised a relocation request on 13th June and had to make several calls just for them to pickup the machine from my old place, which took 4 days for them to arrange a pickup.

The installation which should have been happened in 24-48 hours is still pending since 25 days now.

Despite regular calls from my end no progress has been done from LivPure's side and the response from their customer care team is that 'it will take 1 more day for Livpure to install this (same response since the last 10 days and still no sign of any service)' I am repeatedly told the same story that there is technical glitch (at Livpure's end) and they need 1 day's time for the delivery. The customer care team has never been able to get this cleared nor have they ever even initiated a callback (despite assuring that I will receive a callback in 30 minutes or even 10 minutes after each call).

It is monsoon already in Mumbai and I am having a hard time to arrange clean drinking water for my family by any means myself (which was the basic promise by Livpure) with 0 support from LivPure's end.

Still with no sign of any service from LivPure, I have made over 20 calls to their customer care and spent hours on the calls with no fruitful response from their side. Their customer care team at times has put the calls on long hold and disconnected the call and I need to explain the issue (which is their service negligence) to each of their members every time.

Despite all this the only communication from their end is for the disconnection of service due to non-payment (even when the RO was not installed at my place).

This has caused really extreme mental anguish, trouble and distress to me as a basic service (promised and advertised by LivPure) is not being provided with such significant negligence.