LivPure Complaints & Reviews

To renew the AMC of my Livpure Water purifier, I searched the Livpure website for an AMC package, soon after that I got a call from your associate and she told me the details of my waterpurifer including model, serial, address etc. and offered a discounted price for 2 yrs AMC.
She told me to make the payment to the engineer who is going to visit and shared the QR code to pay.
However no technician came till now. Please look into the matter ASAP.
I feel like your employees only spying the data and sharing it with their connections outside to do fraudulent activities.

Incident date: 23-May-2024
Serial number of the product: DCIW34D1020413

I have the whatsapp chat screenshots and share the details to customer care email, but no response after 5+ days.

I opted for the subscription plan from Livpure (On 9th May 2024) and made the payment online + submitted the KYC documents but no one came for delivery and installation yet

On 21 May 2024, I requested to cancel the installation request over call & refund the amount. I was said I will get a call from cancellation team to confirm my cancellation request.

However, after that, there has been no response or refund from them, even though i have tried contacting multiple times. Everytime they say I will get a call from cancellation team by today and then there is no response.
Please assist in the refund.
The refund amount I should receive is 2000/-

I have also raised a ticket regarding this.

I want to cancel my order and need full refund because clearly they are not able to install RO or even provide service on time.

I registered with LivPure service & paid full amount on 5th May 2024, and even as of today the RO is not yet delivered after making many calls & complaints to the customer car. They keep the call on hold and then provide no proper resolution.

They asked me to return the delivery guy at the time of delivery in order to cancel the order and get refund, but there is no update on delivery till today after 15 days of making full payment.

I have the payment reciept

I dropped an email for re-installation of my connection on 14th May, till today no one came. Calling customer care everyday, they say that technician would come today but the technician never came. I raised service request with ID being[protected] and you closed that without resolving the issue, pathetic service.

Hello Livpure,
I had recharged for one year on 21/08/2023.
but before completion of one year, on 17/04/2024 it is showing all water is consumed.
How is it possible?
Please provide me with monthly water consumption details.
In livpure application it is showing only water consumption statement from January 2024 to April 2024 only not before January 2024,
that why I am asking you to provide me details of consumption before January 2024.
If I could see details of consumption for full year I used then why should I asking you.

Your application is is not working properly.
Please make a update in it then ask me to check application.

The details you provided those are not answering my question.
Please provide statement month by month from when I did last recharge.
If you can not provide, how can I agree that I used full water as per plan.
My plan was 150 ltr per month from 21/08/2023.
Please check below snapshots for your reference.
and look into this issue on a priority basis.
Waiting for your reply.

I Have been using Livpure for 2.5 years. In Jan 2024, there were some issues with the Livpure machine. A service person came to check it and said that I needed to change all the filters. So, we bought the AMC service for 2 years. However, just two months into it, the membrane filter stopped working. When I raised a request, the Livpure service team informed me that the membrane for this year had already been replaced, so I would need to buy a new one, costing around 3500/-. Just two months ago, I paid 10300/- for the AMC. They are overcharging their customers for a faulty machine. I don't want to spend more than 20k in 6 months on a poor-quality machine. When I asked for a refund for the next year, they stopped responding. I am extremely disappointed with their service.

We bought a subscription of Livepure Smart more than a week back, and KYC also got approved immediately. However, the delivery got delayed and no one informed us. After wasting days, waiting in line for hours with customer support, requesting cancellation if the product was not getting delayed, we finally received it after a delay of a week.
To our horror, the product is faulty. The installation technician showed up and worked on it for more than 2 hours, the unit was leaking. He also damaged my wall, I told him to be careful with it but he continued damaging the wall and kept on watching reels/commenting/reacting on reels, and talking to his friend on the phone.
Since I stay in a rented apartment, I am now liable to repair the damage done by the technician.
After all this, the unit has still not been installed, I am sitting with a faulty product, a damaged wall and no RO water at my home. I am frustrated as the company is not accepting my cancellation requests.
I want my money refunded and the damages done by the technician should be compensated by the company.

Our registered ph no is [protected]. We haven't received any unique order id or customer id.

I am writing to express my dissatisfaction with the process of canceling my subscription with Livpure Smart. I have been attempting to cancel my subscription, but unfortunately, I have been unable to do so.

NOTE : Date of cancellation - 20th April, 72 hours have passed and there is no cancellation call yet.

I have followed all the outlined procedures and tried to cancel through the customer care and emails, and there seems to be no option available to complete the cancellation process. This is extremely frustrating.

I kindly request your immediate attention to this matter. Please cancel my subscription and confirm the cancellation at the earliest. I would also appreciate it if you could provide me with written confirmation that my subscription has been successfully canceled.

If you require any additional information from my end to process the cancellation, please let me know. I expect a prompt resolution to this issue and confirmation of the cancellation.

Thank you for your attention to this matter.

On 31.0324, AMC was renewed for 2 years with mandatory part replacement each year. However, till date no one has come for part replacement despite multiple follow ups. Req num-[protected]. Its been informed that parts are not available with the company. in view of the same, I request the company for compensation in failure to keep the commitment else they can refund the AMC amount along with interest.

I have raised the plenty of my concerns to LivPure regarding the service of RO. However, they just send the email and do nothing and close the complaint without any resolution. I raised #[protected] to get service as I already paid AMC charges for 2 years. The area manager is not receiving our calls now a days and just give us assurance that we'll resolve soon. It's been 5-6 months and we're still chasing the LivPure but no resolution as they said we have stopped giving service to customers because they closed the office in our area.

Since recharging my Livpure Smart RO on 03/29, it has failed to sync with the mobile application and has ceased functioning. Despite multiple calls made from 03/29 until now, the issue remains unresolved with no one attending to it from the Chennai office. This is the Second time I am facing a delay in service.
It's frustrating to call on a daily basis to follow up on the issue.

Finally on 05/04/2024 i got one Chennai technician who attended and told its board issue and he is not ready to take up my concern instead they are asking for a Happy code without resolving the ticket.

Every time i need to spend an Hour to explain my issue to the customer care team and they will simply say we will escalate and nothing will happen. They just what to close the call nothing useful they will do to resolve your concern. They will attend the call and convince you by saying we escalated but they don't do it also they don't have any provision to connect the call to the service team. Simply waste our time.
I raised cancellation after getting frustrated on 06/04/2024 and for that also nobody called and collected the unit till now. They were irresponsible and playing with customer mental health

Service request :[protected]
Cancellation Request : C/[protected]

I made subscription for livvpure rental water purifier dated 04th April 2024 upon the advice of tele caller and made payment of Rs.2048 /- thru G-Pay upon the confirmation and assurance of installation of machine within on priority basis with in 2 days. But to my surprise equipment delivered next day and on 6th April 2024, technician call me for installation and given me time of 4pm evening on 6th April 2024. But after waiting i called technician and did not response to my call till 10th April 2024. I called on customer care service also many time and they promise to solve the issue but till today i.e. 13.04.2024 still my issue is not solved, no one will call me as they promised.

Hence i am raising this complaint against not unsatisfactory service.
I also want to cancel my subscription and want my refund.

6th April 2024
[protected], [protected], [protected].

I was purchased Livpure RO on March 29th, installation person came to my house after 5 days of order given till now not yet resolved.

received damaged product, I given no of complaints but no response from them. Even we try to reach customer support also we cann't.

One day miracle was happen customer care person lift my call and immediatly I said "Please cancel my subscription and refund my money".
He agreed and said that with in 3 days my person will visit to your house and equipment will return after 7 days money will refund to your account.

Livpure is one of the pathetic product. After installation, we frequently experienced health issues and there was no one to attend to us from livpure. There was delayed response after cancellation of subscription and till now, there is no refund from their side.

Post sales LivPure is not providing the service which they are committed. Even after calling multiple times, there was no such action I could see from LivPure. LivPure customer service team provided details of two person (Nitish and Amarnath) to contact unfortunately after calling them for the 1st time, they stopped answering my call.

I placed a request to cancel my subscription and pick up the Livpure machine. First, they mentioned that the process is of 5-7 days; then they disapproved my request saying that they called and I did not pick up. However, I did not receive any call from them. I have raised a pickup request again. However, I have not heard back anything. This is mental torture and harrassment on customers who have to call the customer support again and again to get the machine picked up.

I have raised cancellation request on 7th March 2024 but till now(17th March 2024) nothing has been done. When I raise the request, they said I'll be getting a call from cancellation team in 24hrs but haven't received a single call from that team. I have provided even my alternate number to contact me but still didn't get any calls. I have sent email and called many times regarding this. But couldn't get it resolved. I'm getting calls from email team, sales team but not from cancellation team. They are refusing to connect me with that team directly when I call them. This kind of process is unnecessary difficult for consumers. This issue needs to be escalated.

We bought a purifier in Sep 2022, Installation is done and the waste water is mixed with good water and we drank it for a year, we went to native for some personal reason for around 6 months and we came back in a few days, the tap is broken and we call it for service, the technician told me that waste water didn't go out till date and you won't cover it in warranty and he service it and from the next day water leakage is there, whenever we call the technician or customer care, everyone told me that we will come and check but no one was came till date for the last 2 weeks and they didn't attend the call again and again I called customer care and do the same thing

I have purchase livpure bolt water purifier in april 2023 from vijay sales wakad pune
They have said water purifures is good n 3 to 5 year it will perform well

After just 11 months use water stopped coming so we called for technician from Livpure

Technician said electric part and all membrane plus candles need to replace it wil come 5000 to 6000

Firstly we stay in pcmc pimpri chinchwad limits so water is corporation sourced almost clean

Still how can membranes and candles are gone

This is a scam this livpure company is doing to make more profit they are fooling people

Dont ever purchase livpure water purifier they are fake and scammers

Got my product from Amazon and as per standard time for installation is 24_48 hours from delivery date. It's been 5 days and no technician from livpure pure turned up. Contacted livpure customer care but I just got the contact number of service agency which I already have. No responses from agency or area manager of livpure. Pathetic service.

Dear Customer, your service request No.JS-[protected] & call closure allocated to RK Enterprises ([protected]) Khammam, [protected].