LivPure Complaints & Reviews

I was purchased Livpure RO on March 29th, installation person came to my house after 5 days of order given till now not yet resolved.

received damaged product, I given no of complaints but no response from them. Even we try to reach customer support also we cann't.

One day miracle was happen customer care person lift my call and immediatly I said "Please cancel my subscription and refund my money".
He agreed and said that with in 3 days my person will visit to your house and equipment will return after 7 days money will refund to your account.

Livpure is one of the pathetic product. After installation, we frequently experienced health issues and there was no one to attend to us from livpure. There was delayed response after cancellation of subscription and till now, there is no refund from their side.

Post sales LivPure is not providing the service which they are committed. Even after calling multiple times, there was no such action I could see from LivPure. LivPure customer service team provided details of two person (Nitish and Amarnath) to contact unfortunately after calling them for the 1st time, they stopped answering my call.

I placed a request to cancel my subscription and pick up the Livpure machine. First, they mentioned that the process is of 5-7 days; then they disapproved my request saying that they called and I did not pick up. However, I did not receive any call from them. I have raised a pickup request again. However, I have not heard back anything. This is mental torture and harrassment on customers who have to call the customer support again and again to get the machine picked up.

I have raised cancellation request on 7th March 2024 but till now(17th March 2024) nothing has been done. When I raise the request, they said I'll be getting a call from cancellation team in 24hrs but haven't received a single call from that team. I have provided even my alternate number to contact me but still didn't get any calls. I have sent email and called many times regarding this. But couldn't get it resolved. I'm getting calls from email team, sales team but not from cancellation team. They are refusing to connect me with that team directly when I call them. This kind of process is unnecessary difficult for consumers. This issue needs to be escalated.

We bought a purifier in Sep 2022, Installation is done and the waste water is mixed with good water and we drank it for a year, we went to native for some personal reason for around 6 months and we came back in a few days, the tap is broken and we call it for service, the technician told me that waste water didn't go out till date and you won't cover it in warranty and he service it and from the next day water leakage is there, whenever we call the technician or customer care, everyone told me that we will come and check but no one was came till date for the last 2 weeks and they didn't attend the call again and again I called customer care and do the same thing

I have purchase livpure bolt water purifier in april 2023 from vijay sales wakad pune
They have said water purifures is good n 3 to 5 year it will perform well

After just 11 months use water stopped coming so we called for technician from Livpure

Technician said electric part and all membrane plus candles need to replace it wil come 5000 to 6000

Firstly we stay in pcmc pimpri chinchwad limits so water is corporation sourced almost clean

Still how can membranes and candles are gone

This is a scam this livpure company is doing to make more profit they are fooling people

Dont ever purchase livpure water purifier they are fake and scammers

Got my product from Amazon and as per standard time for installation is 24_48 hours from delivery date. It's been 5 days and no technician from livpure pure turned up. Contacted livpure customer care but I just got the contact number of service agency which I already have. No responses from agency or area manager of livpure. Pathetic service.

Dear Customer, your service request No.JS-[protected] & call closure allocated to RK Enterprises ([protected]) Khammam, [protected].

I am writing to express my extreme dissatisfaction with the recent experience I have had with your company. Despite promises of timely delivery and installation, the delivery was significantly delayed. Furthermore, the product delivered is faulty, leading to considerable inconvenience and mental distress. Despite filing a complaint, no technician has been sent to address the issue. This situation has resulted in flooding in my kitchen, adding to the frustration. I urge you to prioritize this matter and take immediate action to rectify the delayed installation, replace the faulty product, and send a technician promptly. Your swift response and resolution to this matter are greatly anticipated.

I subscribed to LivPure's rental water purifier subscription on 11/07/2023 by paying deposit of 1499 and monthly rental charges of Rs. 349. They installed a used and faulty water purifier at my home with serial no. D8JW92D1000976 as appears on LivPure smart Mobile app after I login. profile is registered with mo.no. [protected]. I informed them at time of installation about the defect in the cover of the purifier to which they responded in an irresponsible manner. On 22/01/2024 upon checking the cover, i found insects floating on the water storage tank of purifier which possibly entered into it as the cover was not able to close owing to the defect which was brought into notice to livpure's engineer while installation and many times afterwards through there customer helpline. I raised a request immediately on 22nd January in the Livpure app informing them about the incident which was canceled by them on 23rd jan 2023 without any justification or action on it . On contacting their customer care support i was informed that the technician will come on 27th of January to fix the problem but no one showed up. We raised requests multiple times in between and afterwards but no response were given by LivPure's representatives except there false promises that they have appointed there technician to attend the issue.
Myself and family belongs to pure vegetarian group of people and these insects in our drinking water which we might have swallowed unintentionally, deeply destroyed and hurt our emotions and religious beliefs. along with that we suffered from diseases due to drinking polluted non potable water from malfunctioning water purifier for last few months. from 22nd Jan 2024 to till date we have opted out for drinking bottled mineral water sold in retail stores which costing us additionally along with annual subscription fees paid to LivPure. We have been harassed mentally and physically directly and indirectly by the irresponsible behavior of LivPure and want immediate action from LivPure to address the issue along with compensation of Rs. 50, 000/- for the additional expenditures and suffering caused to my family.

Company authorized agent is charging exorbitant money for his services.
For two clamps required for hanging the unit on wall Rs. 300 has been charged and Rs. 305 for installation.
No bills are being furnished despite repeated asking neither for material nor for service.

I had rented a livpure water purifier from furlenco in 2021 and last year in 2023 i was told from furlenco that they are no longer collaborating with livepure and i can wish to cancel the subscription or continue it with livpure. I chose to cancel the subscription and the water purifier was picked up from me in June 2023 and I received the deposit back for it from Furlenco. Now in Jan 2024 I received a notice on a whatsapp saying I have defaulted in paying the monthly rent so now i have to pay 15, 000 and return the product as well. Tried calling their customer care number and they keep telling me their legal team will get in touch but no response from them whatsoever.

What should I do now?

Hi i have raised a request for uninstalling and asked them to collect and they never came

I left india due to my work and suddenly got this notice about legal action in whatsapp

They didnt come to collect within time and now harassing me with legal action

Should i send a reply notice by hiring a lawyer

I subscribed to Livpure filters for 6 months, initially paying a security deposit of 1500 and recharged 6000. Unfortunately, within 40 days, my family's health deteriorated, with my family members requiring hospitalisation. We later discovered, that Livpure RO filters were removing essential minerals, causing health issues. After switching to bottled water temporarily, we noticed a significant improvement in our immunity and health.
Regarding billing, the executive assured us that they would refund the unused portion after deducting 3 months o[censored]sage due to the lock-in period. However, they're now refusing to provide any refund.

Complaint raised on 11Dec for changing filters under the ACMC. Nobody bothers to attend to complaint. I have called customer care so may times, it is a waste of time- they r clueless and do nothing.
Total waste of money n time. I regret having bought a Livpure product.
Earlier, the service technician had yelled at me for not taking the ACMC through him( I had signed up online ).
I have asked the customer service to refund my ACMC money so that I can discard the Livpure RO and buy some other unit, no response to that as well.
This is a well oiled scam to rip off gullible customers.

Dear Customer, Your service request No. JS-[protected] with call closure code 58243 is assigned to Saravanan Kumar[protected], Engineer CODE 2004167, LOCATION Chennai, CONTACT- 956030**** .

I had filed a request for relocation on 8th April 2023, around 1799/- amount was prepaid for remaining period at the time. The company didn't agree for relocation and wanted to take away the product without any refund.

Later I raised request to surrender and refund. However, no action taken by the company at that point of time.

Then, the company asked for submitting the RO machine and payment of extra period.

I have denied doing that. Now they are sending legal notice stating they would file criminal case.

No refund and no response at all over call, over mail just closing requests multiple times without any solution

I am still didn't received the refund amount of rs 1499 as committed on the mail also at the time of pickup of the product from last two weeks. Multiple followups over the mail and call still no solution.

I have been using the Livpure subscription plan from Jan 2023. I decided to end my subscription in August 2023. I called customer care but every time they gave me the same excuse. "We are not able to raise your request".

I was forced to recharge the RO for 3 months as the customer care guy told me if you don't recharge we will deduct the amount from the security deposit.

I want the device to be uninstalled and my security deposit refunded.

RO Id: C1NR45D1008611

The company is very bad in attending to customer complaint. Company promised to give free replacement of parts as a part of monthly subscription plan along with free service. I have been paying premium charges of INR 729 monthly since I have enrolled for this subscription. the wall mount clamp lock on the unit is broken without even any manhandling. looks like the unit could not bear the the weight along with water over time. luckily it was hanging on one side of the purifier when I noticed else it could have been a disaster snapping all the water hose and power chord. I then removed from the wall and placed on the platform, the surface of the RO purifier is not even and cannot stand on the platform. I am asking the company to give the replacement for which they are not even attending to the complaint. I have raised complaint multiple times and they close it immediately without even problem being addressed, I am not sure if this is the quality of service why are they fooling customer with monthly subscription plan. If this is not addressed I would want them to payback my security deposit so that I can go with the other brand that has better quality products. the Ticket number associated with my last complaint is "[protected]"