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LivPure Complaints & Reviews

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Last updated Jun 18, 2024
Complaints 802
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Unresolved
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LivPure reviews & complaints page 7

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A
Abhrajyoti Jana
Sep 12, 2022
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Scheduling pickup harassment

Address:Livpure Smart Homes Pvt. Ltd. Plot No. 221, Udyog Vihar, Phase-I, Gurugram, Haryana - 122016

My RO membership was disconnected in the month of July.

I've received a legal notice regarding returning the unit. Before getting the notice I've mentioned few of the agents who called me before to call me at around 5 to 6 pm since I do night shift and I will not be able to entertain calls in the morning.

Since September 7th I've been trying to schedule a pick up and receive a call back. However the legal department...
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Amisha Goyenka
Sep 7, 2022
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Customer care service is not responding

Address:Madhupur, deoghar

Customer care service is not responding. We are trying to contact them from last 15 days. But they are not resolving aur issue. Please help....
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1
1992Ayyappan18
from Chennai, Tamil Nadu
Sep 5, 2022
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Water purifier service request

I raised a complaint on September 1st and received this message from you guys Dear Customer, your service request No.JS-[protected] & call closure code is 62876 allocated for[protected] to Saravanan Kumar[protected] Chennai, [protected] . Please call [protected] for any query. Team Livpure. as soon I got that text I tried calling him no response so I reached out the customer care the next day and they asked me to reach out sathish [protected]....
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Rehaab Mathew
from Ahmedabad, Gujarat
Sep 4, 2022
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Defective Zinger Copper Hot

Address:Hyderabad

I was lied and sold by Pravin from the sales team that I will receive a new machine with a guarantee certificate and zero maintenance.. I spent my whole Sunday accepting the delivery and installing the product to realise that it’s a refurbished product and a faulty one where the water has leaked and spoilt my kitchen walls and the entire floor cleaning.. Anyone who uses the product is staying on rent and now I will have to compensate the...
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Sravan2604
from Hyderabad, Telangana
Sep 3, 2022
Sep 6, 2022
This thread was updated on Sep 6, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Security deposit refund status

Address:Nodia
Website:Livpuresmart.com

Hi team,
I have used Livpure smart ro for last 6 months and since i have relocated i have cancelled subscription and my ro got picked up on 24 August 2022 .
Even after pickup i havent got any update on my refund status i have been calling their customer care service daily but not getting proper response from them
So raising a complaint here to resolve my issue at earliest...
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A
Avijit Ghosh1992
from New Delhi, Delhi
Sep 2, 2022
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Bad Behavior of Mr Vikas JI (Branch Manager)

Address:Nabadwip

This is inform you that Mr. Vikas ji was showing his bad behavior when i said that, Currently transction no. not available due the same is not showing in credit card statement.But he ignored the same and hold the Order process.That is not our fault.I have already shared the Order ID.So you can check your end.

Team Livepure,

Please look into this matter.

Thanks,
Avijit Ghosh
[protected]...
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A
archwave
from Thane, Maharashtra
Sep 2, 2022
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Waterfilter servicing

Address:Thane

We have called customer care and emailed them umpteen times. But they don't send any service person even for a single time. Tata Croma promised service upto 4 times in the first year. Forget about 4 services, we have not received a single visit even after calling and emailing them. I had mailed them atleat 15 times and they keep on closing the complaint without resolving....
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R
Roshanp65
Aug 31, 2022
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False commitment given by Livpure service engineer

Address:New Delhi

Hi,

It's hard to say that I am totally disappointed by the livpure services. As I was advised by service engineer sand filter candle to be changed after 110 Days.
But your Zonal Manager is not changing these parts after my N no of request and saying that you need to pay for these things as you have Purchased online so These things are not covered under warranty. On the trust of LivePure brand, have taken the AMC for...
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Kuldeep Dev Singh
from Jabalpur, Madhya Pradesh
Aug 22, 2022
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Not getting response

Address:B103 shivdarsan apartment jabalpur -482002

I am having livpure RO. From last week no one coming to resolve my complaint as have submitted this 3 times. I have AMC also bit agency denied to change filters and memebrance which are under AMC policy....
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Sam070422
from Hyderabad, Andhra Pradesh
Aug 21, 2022
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Livpure copper Water purifier

Address:G2 silver orchids KRCR colony 1 Bachupally

Hi All

I got purifier from livepure
Worst product delivered
From day1 I'm not using
Its allmost 2 weeks no resolution from livepure

Please don't take livepure water purifier

I want to get compensation from them

Thank you
Sampath
[protected]...
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Pradeep kumar Arava
Aug 21, 2022
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Product not delivered..awaiting for the past 1 month

Address:201, Veenaram Towers, Plot no 527, Bhagath singh nagar, kukatpally

I have paid 4, 480 rs on 21st Jul'22 for the Water purifier and not yet delivered. the customer care executives giving the false promises like today, tomorrow and 3 days it wil be delivered, but not yet delivered. these people are simply cheating by looting the money from the public. The executives are not even providing proper details.then executinbg will give the same status everytime you call..i know my money was gone. Dont go for Livpure....
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Premier Paul
Aug 19, 2022
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Service Request - No one cares

Through Livpure's app raised a Complaint and waited for Technician to pay me a visit so that he could work on the RO. After couple of days received a mail from Livpure and it stated my query has been resolved and they closed my ticket. I went ahead and called their CC on 16th of August and file a Complaint but till 19th no technician called me or even othered to call me. Hence on 19th called their CC again to check on the status of my complain,...
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Namahshivaya Dudikatla
Aug 18, 2022
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Livpure smart water subscription plan cancellation

Unacceptable customer service and unable to connect to an agent despite numerous calls. I want to cacel my subscription for which I have paid one year upfront amount. But nobody is there to assist me and their app is in unacceptable status for it to be in google play store...
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VIMAL BISHT
Aug 6, 2022
Aug 19, 2022
This thread was updated on Aug 19, 2022
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No one attaining my service request, even after repeated calls

Address:Noida

I am using livpure 2000+ water RO system. My 2 year AMC is ending in Sep, 2022. My service is due and I am complaining/registering my service request since last two months and service engineer is not coming to service my RO. Noida region livpure RO Manager is not responding to my request. In 2 year of service they changes the membrane one time and this time they are not ready to change it.

Same issue happened with my previous...
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K
Kunal Sharma85
from Dhanbad, Jharkhand
Aug 6, 2022
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Behavior issue of Livpure RO Area Manager

Is it mandatory to pay the visit fee to engineer against registered complain whether visit done or not, according to team we have to think twice prior to booking as "BIKE PAANI SE NAHI CHALTI"

It's seems that Livpure hired collection agency rather than service team.

Service request No.JS-[protected]...
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Narotam Kataria
Aug 4, 2022
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Water not purifier

Address:AMBEDKAR NAGAR,WARD NO.10,SURAJGARH,JHUNJHUNU. 7891702785

Water not purifier
RO not properly work...
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A
ankita dhuri
Jul 30, 2022
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Livpure RO Water leakage issue since 1 month

We have been facing water leakage issue in our RO since 1 month. We have raised multiple requests but no one has attended the request. Have taken 2 year gold plan AMC but it's of no use. Very poor service provided by livpure. No customer service and worst in response....
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I am so sorry to say you that I am pissed off with the service of livpure.Not a single month I have used the livpure machine properly.Every time facing water is not coming issue and technician came to my door to fix it.But few month ago I was faced the issue again but no body was giving proper response.Still that the machine is not working properly.
So finally I decided to cancel the service get my caution money back. I had already...
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PM@123
Jul 27, 2022
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Legal Notice for their own unprofessionalism

I made several requests for picking up the machine.
Their pick up guy would call me during the day to pick up the machine.
I told him each time that I'm available only in the evening. Still he kept calling me during the day. I have job that requires me at office every day.
They are not ready to pick up in the evening on a weekday or any time on weekends.

Now, they have sent me legal notice demanding money...
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rishabhpratap05
from Greater Noida, Uttar Pradesh
Jul 25, 2022
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Exchange/return request

Address:new delhi

I order a water purifier from livpure company website, ther service engineer installed it and then it doesn't work good so then i raise a exchange or return request on email ( [protected]@livpure.com ), the ticket I'd generated by mail since 6 days ago
but they can't respond well....
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