LivPure Complaints & Reviews

I have vacated my residence and cancelled the rental water filter 10 days back, but even after multiple calls livpure has not refunded the security deposit amount which they had charged before installing the filter. FILTER NUMBER IS A3NR25D1083415 and customer mobile number [protected]. Whenever i called helpdesk, they denied receiving the deposit amount of Rs 1499 and did not even issue any refund reference number or deposit receipt. Please refund the entire amount asap to the original payment method from which you took the deposit and not returning it now.

The ads that had claims that were "miraculous"...had no effect on me...i would like a refund on the unused product...

Hi all,

I got services of Livpure in 2021 via Furlenco and cancelled the subscription, and returned the product at the start of 2022, I suddenly got a legal notice in my email almost 1.5 years after I got the initial service that I am defaulting, and I have committed a scam by not paying for services and not returning the product, I scheduled the return and returned everything including the box when I was leaving India, and...

I hsve never rented theRO with livepure i have rented with Furlenco and all of the sudden i got a legal notice about this. From last 3 months i hsve been trying to connect with both if the companies to grt the RO fixed but no one is responding. I had to reach here to connect now. My house has been changed since i was living on rented apartment and i live very next to that house. I have paid rent for mire than 2 years but I have no clue what has happened and infact how can you send me notice since i never rented with you always paid to furlenco only.

This company is the worst. I purchased 2 units of Chill 35 air cooler in April 2021 and have regretted it ever since. Every year without fail including in 2021 after purchase, the units have been giving problems. But the fun does not end there. They take their own sweet time to respond and attend the complaints. Its only after posting such comments that they really begin to contact you to resolve your complaints. On June 24, 2023 I had registered a compaint with Livpure regarding problems with my air coolers. Complaint No. is JS-[protected]. On 30.06.2023, they sent me a message stating Mr. Jayesh Yadav (Mob No. [protected]) will attend my complaint. On 30.06.2023, Mr. Jayesh called me and I requested him to come on 01.07.2023 since I would be available for him to attend the complaint. Shri Jayesh has not called back till date to rectify my complaint and I tried calling him on 05.07.2023. However, he did not attend my call and has not bothered to call back and attend my complaint. Further, Livpure had informed me that the complaint was allocated to Unique Services (Mob No. [protected]). When I contacted them, Mr. Sajid Khan replied that they do not have any connection with Livpure and they are issuing wrong messages. Till date nobody has bothered to contact me regarding repairing of my air coolers i.e. almost 20 days. This is the worst possible service ever from any company that I have made purchases from and sincerely regret ever buying Livpure Chill 35 air coolers. Probably after reading this complaint, someone from Livpure will want to contact me so my Mob. No. is [protected]

This issue is not resolved.

For a single complaint, your engineers have visited 5 times to my house .

Still the below issue is not solved.

No one is properly responding to any of my calls.

Everyday and every time they were in meeting.

I am using multiple appliances I have never faced any issues like this and this type of worst customer support and service .

When can u solve this leakage issue?

Regards,

Loganathan

I have a livepure touch 2000+ model this model had some issue last month and the water was not getting filtered, the issue that after draining the water from the tank, the tank was showing full and the water was not getting free flow then I made an official complaint in livepure and from there I got A service agent came to our house and opened the filter and said that the filter is jammed and he change filter and billed 2000 rupees.Later I called him and told him that the problem is not solved but the problem is still the same but he stopped me from filing the complaint again and said I will come back and file your complaint but nothing came and the problem with my purifier is still the same

I have annual maintenance contract valis until 2025, but in spite of many reminders the company or their service agent are not providing support. The UV filter and candle change is due but the company is not responding. We may suffer medical conditions, if the service is not provided immediately as it is two months late already. Call id JS-[protected].

I ordered a livpure linea model from flipkart after the installation on the same day the water started to leak ( overflow ) from water purifier and whole machine was fully wet.. I complained about this to liv pure multiple times .. But no response from customer support. It has 7 days replacement warranty .. But they are not replacing and request was completely ignored.I thought Livpure was a good brand so I ordered this . but I didn't expect this kind of response from them.feels like cheated by livpure.

Service Request for Livpure Bolt+Copper RO was assigned on 20 June 2023 and the visit is pending for more than 10 days.

There is no call from Livpure and complete ignorance towards service request.
I have attached the screenshots of the service request.
Even before I complained about Livpure on this platform and every time I had to complain about simple service requests, otherwise it is ignored entirely.

Worst kind of service I have ever experienced.

I have attached the screenshots of SMS from LivPure and the screenshot from LivPure app.

I hope the issue will be resolved as soon as possible.

I have annual maintenance contract valis until 2025, but in spite of many reminders the company or their service agent are not providing support. The UV filter and candle change is due but the company is not responding. We may suffer medical conditions, if the service is not provided immediately as it is two months late already.

My liv pure ro is just a week older and service boy told that it is not filtering, he will work on it after approval by company but still no response.

No one is picking the call

Hello Team,

We buy 3 AC from Livpure and one of the AC is not working properly. We call the support line and raise a ticket on 31st May. One engineer come to our house and informed that the AC is having low gas and he informed that he will come tomorrow and fill the gas and now its been 8 days but no one come and no one is picking the call. We call the support and they gave the Area Service Incharge Mr Vishal contact detail and he is also not picking the call. We want to resolve this issue as soon as possible

We purchased a RO system last year, which started giving problems from just 2 months of purchase. We just continued to use it as it was quite an investment for us. As soon as one year was over, the people called us morning and night to purchase AMC, which is quite expensive. Now I’ve lodged complaint on May 11th. The problem is still not solved even though the technician has identified that the problem is with the RO membrane, they are not changing it. We have written to and called multiple times to the customer care, but it’s of no use. They just say the standard dialogues that it’ll be fixed soon. The response is the same for the posts I've posted in the social media. The local area manager and the technician also have permanently stopped receiving our calls. Such an unprofessional, incompetent company should be blacklisted by public, and made to pay penalties

I have 2 air coolers of Livpure Chill 35. The cooler is not pumping water, as a result only hot air is emitting. Please send your technician Vishal to attend as soon as possible. He has my contact number since he had attended my complaint last year as well.

After registering a complaint for my water purifier (water was not coming), the customer care rep told me that technician would come at 2 pm (20th May). Since I didn't see him till 2pm, I called technician directly. Then he told he would come at 4:30pm. Even after 5 pm, since I didn't see him, I tried calling again. But he wasn't picking the call. Now it has been over a day and he is still not picking up the call at all. Yesterday he made me wait in my flat till 5pm for no reason. Absolutely zero value is given to a customer's time here. He could atleast tell that he is not coming, in case he wasn't planning to come. He simply made me wait pointlessly. This has happened with the same technician multiple times in the past. His name is Babu Reddy Modem. His ID No: 2004345. I definitely need some action against this technician since this has been happening repeatedly. Also, I would request Livpure team to send a technician to fix my issue ASAP

Team,
I have raised a request to the service team to service my Livpure platina on May 02 2023. Service team still so far not been able to service my device.

I have followed many times but of no use. Customer service team closed the ticket raised by me with out any resolution and I ended up in creating another issue on May 16.

There is no escalation metrics who can really understand the customer pain. I ended up paying for 2 years maintenance support recently and I really doubtful of their ability to service when my device is in trouble.

Looking forward for some help and guidance.

I purchased a Livpure Bolt + RO and the service guy who came to install offered a 2 year AMC which I purchased with cash payment. The Service Person said you will receive the invoice as soon as he reaches his office. But its been 10 days and I am continuously following up with ASI, Anup, in Bangalore but he is not taking my calls nor replying to messages. This is illegal not to issue receipt or invoice against a service purchased from a established...

Incident date - 2nd May 2023
Contact number: [protected]

I purchased a LivPure Water purifier just 45 days ago and now the TDS level became less than 40 and with is not good for drinking. I raised a service request on 2nd May. I got allocated with a service person for May 3rd. As no one came and tried to contact the person on 4th of May and he said will call and come and disconnected phone and I contacted the customer...