LivPure Complaints & Reviews

Water has been leaking for last 7 days. Made complaint on 28th April but no one has come till now. I had taken extended warranty but no help.

Bought BRAHMA GRAVITY WATER PURIFIER on 15 April 2022. Bought online by paying money. But I have not received my product yet. Sent few mails. Every time I received a reply saying that it is on the way and delivered in 48 hours to 72 hours. Sent messages to whatsapp number also. No use.

I have registered my request on 28th April. I have my AMC for 2 years. The service engineer told to change RO membrane which was changed by the same person a month ago. But he refused to tell how if a new RO membrane was changed, it will fail within a month. He is asking for a charge of 2750 to change the membrane again. From Last Friday 29th April, I am escalating my request to the customer care several times but still there is no resolution. 5 working days have gone. They are just asking me to wait but not sure they are trying to resolve. Pls resolve my issue soon

I was promised a 2 day delivery and installation post the payment of security deposit. The delivery was done after 3 days and it's 6 days since I have done the payment.
They are taking my complains and assuring the installation to be done the very next day. Their assigned service incharge also isn't picking up the calls.

I would request the company to take thwir product and refund my deposit amount if this is the kind of service they plan on providing.
Ticket Id for reference-
Ticket Received - Service Request Ticket ID:270489

It's 3 days the water filter is not working and getting no help at all

Hi Team,

Since yesterday a Beep sound is coming from my LivPure Water Purifier as soon as it Turned On. I am not sure about the root cause. Could you please help me?

I have registered many complaints a week ago against the purifier which is not working properly and no one has send any of your service boy to look after the RO. So, if your ara not concerned with your customers then tell us, i will buy an another one purifier from another company and file a case against your company. Therefore, repair the purifier as soon as possible or otherwise your company has to face the consequences.

Hello,
I placed the rental livpure smart order last week and they committed delivery and installation in 4 days, but it has been more than a 10 days but there is no update and on calling to customer care numbers going unanswered. Quite disappointed with the service. Please let me know the status of my order and I want to be delivered as soon as possible. Else refund my deposit back.

Not Delivered within 15 days.
Cancellation team also not responding.
Koushik Bhattacharjee
[protected]

I Call and book services request 15 to 20 days ago for my waterpurifier that not working but after so many days and so many calls that i have done. There is no singel person or a phone call come from company for my issue that i raise. KINDLY SOLVE MY WATER PURIFIER ISSUE OR TAKE IT BACK & REFUND MY MONEY BACK.

I ordered the Water purifier on 28th March.
The invoice number is 21-22/1290308.
On calling the customer care multiple times they say that they won't be able to deliver anytime soon as there is shortage in stock.
I don't know in how many days the stock will be back.

I have purchased water purifier in March. While installing they told to check the TDS once the water tank is emptied one time.It is very less.it is showing as 4.So please help out in resolving the issue.Water is not fir for drinking.

I have purchased new livpure Air conditioner 3 days before and it is not working properly when I complaint in customer care after that a engineer call me and asking for money and denied to visit .

I have purchased AMC regularly since i have been using this product for 6 years. This year i have issues with my RO and they say that membrane is not under AMC. However, i'm still not convinced that this issue will be resolved as the engineer is performing trial and error. A week before he said that the motor is at fault and changed it and it didnt work and now he says that membrane is at fault. What if it doesnt work ? When trying to sell AMC, they say it covers everything. Why so much lies to sell your product ? Why cant you be honest ?

I have installed Livpure Ro back in july 2020 and used it for 2 months and then suddenly i had to vacate the rental House due to some family emergency .so on 26th aug 2020 i called livpure team and asked them to uninstall the ro . They said they will arrange pickup within 72 hours . No one contacted me . Then again i called them . I was asked to wait for next 72 hours no one contacted me again . At the end on 31st aug 2020 i mailed them as no one from your team is responding and i have to vacate the house . If pick-up is not done with 72 hours i'll not take any responsibility for any damage .they acknowledged and again said they'll arrange pickup in 72 hours i waited till 3 sept 2020 and no one showed up no calls or mails received . eventually i had to leave the place . I asked the owner to allow pickup if someone comes from livpure. And after few days a guy reached put asked for address and i provided the details . After that i didn't got any response from him as well .if it's picked up or not or if he has visited or not no nothing and they keep on calling me every month till today (25 March 2022) and harrassing me mentally and asking me to pay 25000 rs and threatning me thay they'll see me in court whereas i Clearly mentioned i am not liable for any damage and it's their teams ignorance . And unistallation should be their responsibility .now they sent me an legal notice as well . Their executive abused me on call.and they are forcing me to pay the amount . And harrassing me by calling again and again after two years and if they have not received the machine why didn't they sent an e-mail at the same time that they've not collected the machine

ORDER LSHDC7184 - Return 189619

I have return the Water purifier but the money did not refund till now.
It is already been more than 2 months, but the customer support persons always we have taken this as High Priority it will get resolved.

I have mailed them numerous time but they failed to return the money.

This is one of the most pathetic customer services i have faced till now.

Hi,

This is Siva Kumar Bellapu, from Nizampet, Hyerabad, bearing the mobile number [protected], took Livpure AC in July 2020. I don't know what kind of drama you people are playing, but i will definitely make you stand in consumer court for cheating me. Your customer care number doesn't work, none of your team responds properly and further more stating that i didn't clear monthly EMI. For your kind info, my payments are up to date and gets auto debit every month from my bank account. Don't do or play these kind of cheap tricks by making my AC not to work through your remote operation. You don't know properly how to respond to customers, but know how to stop their AC from working. Stupidity throughout your customer service is prevailing and i will recommend everybody to avoid your worst quality products.

Siva Kumar Bellapu
[protected]

I rented the livpure smart RO in the month of december 2019. I used it for a year. I was not satisfied with their service/ quality . I cancelled the subscription in the month of december 2020, by calling their customer care. However nothing happened for the next two months of continuous calls and follow ups. I had to vacate my rented house in February and as a last resort I asked them to uninstall and take the machine. They finally uninstalled it and took another 15 days to take my machine away. SO that was it. There was no communication regarding this except for asking me if the machine is picked up from my place every 2 months! Now they have sent me a legal notice stating i have defaulted the payments and have not returned their machine.

I order for Livpure Rental plan in Bangalore on 26th February 2022. To my surprise I got the device delivered on 27th February 2022. I was happy seeing the instant service but my happiness was short lived due to the untrained and uneducated call center agents who respond to customers calls. Only person showed up on 3rd March 2022 for installation and to my dismay the device was faulty. The person said that the device needed replacement and someone will come for the replacement and installation again. After several calls and disconnects by the call center agents, I decided to cancel the subscription as there were other options in the market. Now, the issue comes with the refund of the security deposit as these ill-mannered and uneducated people do not understand my simple request. I asked them several times that I do not need the installation and wanted a refund. But today again I got a call from another such person who wanted to deliver a new device. I AM NOT SURE IF THIS IS ONLY HAPPENING IN BANGALORE OR ACROSS INDIA. I UNDERSTAND EVERYONE HAS THE RIGHT TO EARN MONEY BUT THERE ARE ENOUGH EDUCATED FOLKS WHO ARE LOOKING FOR OPPORTUNITIES. I GUESS LIVPURE NEEDS TO EMPHASIZE ON THE IMPORTANCE OF EDUCATED EMPLOYEES AND NOT JUST HIRE PEOPLE FOR THE SAKE OF RECRUITMENT !!

MY POINT HERE IS - I WANT MY REFUND AMOUNT !!! THAT'S ALL !!!

Complaint number which was registered is given below, however, I am not sure if it correct as I doubt their level of expertise in logging a customer complaint.

C/[protected]

Before Covid, we flatmates had subscribed to the livpure smart RO plan in March 2020 in our rented flat in Bangalore. We used the plan for a month or two before leaving for hometown in May. We came back once to Bangalore to clear out the house during which time, we raised a ticket to return the RO. The RO got dismantled and picked up soon afterwards and the ticket got closed. (Dear Customer, your call ID. JS-[protected] has been closed....