LivPure Complaints & Reviews

Hi,

This is Siva Kumar Bellapu, from Nizampet, Hyerabad, bearing the mobile number [protected], took Livpure AC in July 2020. I don't know what kind of drama you people are playing, but i will definitely make you stand in consumer court for cheating me. Your customer care number doesn't work, none of your team responds properly and further more stating that i didn't clear monthly EMI. For your kind info, my payments are up to date and gets auto debit every month from my bank account. Don't do or play these kind of cheap tricks by making my AC not to work through your remote operation. You don't know properly how to respond to customers, but know how to stop their AC from working. Stupidity throughout your customer service is prevailing and i will recommend everybody to avoid your worst quality products.

Siva Kumar Bellapu
[protected]

I rented the livpure smart RO in the month of december 2019. I used it for a year. I was not satisfied with their service/ quality . I cancelled the subscription in the month of december 2020, by calling their customer care. However nothing happened for the next two months of continuous calls and follow ups. I had to vacate my rented house in February and as a last resort I asked them to uninstall and take the machine. They finally uninstalled it and took another 15 days to take my machine away. SO that was it. There was no communication regarding this except for asking me if the machine is picked up from my place every 2 months! Now they have sent me a legal notice stating i have defaulted the payments and have not returned their machine.

I order for Livpure Rental plan in Bangalore on 26th February 2022. To my surprise I got the device delivered on 27th February 2022. I was happy seeing the instant service but my happiness was short lived due to the untrained and uneducated call center agents who respond to customers calls. Only person showed up on 3rd March 2022 for installation and to my dismay the device was faulty. The person said that the device needed replacement and someone will come for the replacement and installation again. After several calls and disconnects by the call center agents, I decided to cancel the subscription as there were other options in the market. Now, the issue comes with the refund of the security deposit as these ill-mannered and uneducated people do not understand my simple request. I asked them several times that I do not need the installation and wanted a refund. But today again I got a call from another such person who wanted to deliver a new device. I AM NOT SURE IF THIS IS ONLY HAPPENING IN BANGALORE OR ACROSS INDIA. I UNDERSTAND EVERYONE HAS THE RIGHT TO EARN MONEY BUT THERE ARE ENOUGH EDUCATED FOLKS WHO ARE LOOKING FOR OPPORTUNITIES. I GUESS LIVPURE NEEDS TO EMPHASIZE ON THE IMPORTANCE OF EDUCATED EMPLOYEES AND NOT JUST HIRE PEOPLE FOR THE SAKE OF RECRUITMENT !!

MY POINT HERE IS - I WANT MY REFUND AMOUNT !!! THAT'S ALL !!!

Complaint number which was registered is given below, however, I am not sure if it correct as I doubt their level of expertise in logging a customer complaint.

C/[protected]

Before Covid, we flatmates had subscribed to the livpure smart RO plan in March 2020 in our rented flat in Bangalore. We used the plan for a month or two before leaving for hometown in May. We came back once to Bangalore to clear out the house during which time, we raised a ticket to return the RO. The RO got dismantled and picked up soon afterwards and the ticket got closed. (Dear Customer, your call ID. JS-[protected] has been closed....

I have purchased Livpure producer Touch Plus model on 20 Jan 2022 through Military CSD Canteen. Installed and from that day TDS value of water not in the range of drinking water i.e. within the range of 50-150. Resulting it, various health issues arises in family members. In spite of lodging complaint by seven times, technician comes every time and found TDS variation (upto 340 and 2 times less than 40) which he sets last time, however inlet water TDS and pressure was same. I have lodged complaint to Zonal Manager of Pune zone and they have sent technical team (One technician) on 26 February 22 and he has also misguided us by telling false range of drinking water as 20 to 40 which is completely wrong. In view of the above you are requested to replace the product so that this issue will solved permanently. The details of my slef/ product are as under : -
Name ; Shubham Damale
Registered mobile No : [protected]
Registered e mail ID - [protected]@gmail.com
Area PIN- 411047
Alternate mob No - [protected]/ [protected]
Product Sr No - BBLW11D1070182
Model - LIV-TOUCH+
EAN No[protected]

I got an ro installed from this company in August 2020. Because the quality of water was bad enough to make me ill and and also i had to move to new place in January 2021 i asked them to cancel subscription and take their ro back. For days they didn't respond. All i use to get was 'madam we will get back to you soon' and for days no one called back. Seemed they didn't have enough people or competent people to handle the issues. Then i moved to a new place. For the next four five months there was no call nothing from this company and then sometime around june their personnel started calling me for like 10 times a day for the ro ..i somehow managed to talk to my old landlord (who was reluctant enough) and set a date to get the ro installed .. no one again responded to calls. Now again suddenly after an year later i get a legal notice like a lot of their other customers demanding 15k for the ro and 8k for the dues. To this i tried calling the customer care again n number of times and again there was no response. Only when i took the matter to Twitter these people responded and i got a call. The person i had a conversation with said that i need to either handover the ro(as if i am moving around with it) or i need to pay money. Now how can i handover the ro ..i don't even live at the place anymore ..i tried contacting the old landlord again but to no use. Their representative asked me 'madam if we didn't respond to your calls why didn't you send us email' ..like really? Send email because you didn't respond to calls? They are doing this with lotsof customers it seems. Harassed me for almost an year, provided bad service, didn't respond to calls ..all this just so that they can send a legal notice an year later? This is plain extortion. Please anyone help.

Post delivery my product was stayed ideal for more than 4 days. Where when I compare the service response and protocols with Kent they are excellent in Chennai location.

Adding brand ambassador sachin tendulkar will not increase your brand reliability in market. At end of the day you should see to that all customers should be happy from delivery-installtion-service-with transparency.

Post installation I will update my comment based on my QC.

Product Purchased on Dated : 28th Oct 2021
Product Received on Dated : 18th Nov 2021

From past 4 months I am following-up with customer care for GST Invoice but no use. Actually the GST Invoice is required for our company purpose. Without proper invoice we cannot close the book of accounts.

Reference Complaint No.178072 on dated : 3rd Dec 2021.

With subject to GST Invoice for the Hand Sanitizer purchased through Livpure site.

Still the problem is same.

I am request to close the issue asap.

Service request No. JS-[protected]
Since two days I am trying to get the RO installed. The assigned technicians are not visiting and when called up they give reasons asking more time but didn't show up. Repeated calls to customer care for installation and they just give false assurances no resolution and follow up. This is very frustrating and my other works got effected as I was waiting for the installation, as they didn't specify any time slot and top of that in the entire day no one turned up. This is the service after taking up payment in advance and not delivering the service. Huge dissatisfaction.

I am looking for an AMC but their is no body to revert on my query that when i am taking the AMC of my RO then why only one time the filters would be change where in the shelf life of the filters is only 6 months.

I had asked for the removal of your purifier on the 3rd of Jan 2022, after getting a mail confirmation I had to call again on around 15th Jan. Then after pursuing me for a while to continue the service, the customer service agent gave in and agreed to get it dismantle the purifier in 2-3 days.

The dismantling guy came and took the purifier. They had said the deposit will be reimbursed in 2-3 days after dismantling. But to this day the money has not been returned.

When are you going to return my money, livpure? Or are going to harass me like everyone here?

I have take RO machine for rental. Almost one year used the machine during lockdown. Later planned to vacate Bangalore so registered for de activation in mobile app. Received call from representative and they come and collected machine without giving any acknowledgement. When contacted customer care they told profile will be updated and they will close my account.

With this confirmation returned to my native. But after 2 months they started calling again for pick up and return machine.

I reached again customer care and they verified with warehouse and confirmed machine already received also they told to ignore the call and message. They assured to update profile.

Every month receiving call from different people.

Raised so many complaints but no one actioned yet from livpure.

I never seen company like this before.

How to solve this issue, if anyone from livpure see this message could you action on this.

Thus bad service will impact on your reputation.

Almost everyday I am getting harasment call demanding RO machine which I returned 1.5 years back. Now they are sending people to pickup the RO. Something is wrong in their process and cosumer is suffering.

I have purchased a livpur product UTC neon directly from the company directly and got it delivered by 11 Jan. The sales executive Rohith mehta has agreed to get the product installed including getting the drilling on granite done for taking the outlet pipe. After a string of hollow promises I connected directly with the company and understood that noone has registered an installation request . This is utterly shocking even after myself talking with Ms. Sakshi, the so called installation head. After all these circus by 15 jan 2 technicians has come and informed us that they cant drill on granite. By this time I am fed up of this enterprise, hence i asked them to take the product back. You dont even have a tele caller who can speak english, all the while someone who could speak only hindi will come in line saying that english speakers are not available. I raised the complaint through mail for which a reply has come saying that the site is not ready. This is totally absurd. Please take my product back and return my money. Also if you cant do a complete installation for a product please donot sell them.

Amount is paid in advance but the rO STOPS dispensing water. Second time in row where the renewal was paid atleast a week in advance

I got the machine cleaned as a part of regular clean up a week ago and after a day, the water started leaking and was dripping through out the day.. we had to turnoff the machine to stop the leakage. I raised the concern and a gentleman came next day to fix the issue apparently, however he did not understand the problem I suppose and did a temporary fixing, which looked like he fixed the issue but it started dripping again after an hour he left. I had to call him again to look into the matter, he came again and said he cant fix it as it had some issues with the chamber apparently. I had to raise the complaint again next day and re-iterate the entire story to their customer care (looks like they don't maintain customers history on previous complaints except the payment logs), however they promised to send a senior technician Mr. Vijay, who called me and i had tell him the entire situation/problem again. which he said he has fixed it. Yes the leakage issue was fixed but a left us with another issue of machine not working now. So I'm ordering the water cans from outside and paying for it. Today again I had to talk to a their customer care and explain the entire issue all over again and the gentlemen promised to send a technician in the morning, however nobody called till 2;30pm and i had to call customer care again and again explain the entire story (which is so frustrating and waste of time). he said a technician would visit today and gave a number of some SV Care services agency for me to follow up. I called up them and he said he hasn't received any ticket from livpure in this regard. I'm stuck and stranded with no solution this problem altogether. I'm at home, with a hope that somebody will come home to resolve the issue, but all i get is false promise. I'm paying from my pockets to water cans despite paying Livpure for the subscription. I would like to unsubscribe from their services and want the refund plus payment for all the trauma and wasting my time. I'm reachable on [protected]

I had ordered a live pure instrument module for live pure smart RO. After 30 days RO came and after 5 days the engineer came for installation with minimal patience he did a poor installation and dint even check if water is flowing or not, said have too much pressure more work please provide me the job code, I will be available on call and come down any time if there is problem, so please give me the closure code, he took it and vanished. In 20 min the instrument started leaking from inside and no water was dispensed with a error message it stopped. I called the service engineer Yuvaraj multiple times he said he will come in few minutes never came nor responded to my subsequent calls. Live pure first impression is so bad. Who ever sees please help me get this resolved. Need to cancel their service.

We purchased a Livpure glitz Ro Uf product on 12 December 2021 the technician installed it on 14 December on that day onwards the outlet water is flowing continuously when we complained the technician came and replaced some parts but still the problem presist we complain again he came and checked and changed the parts 2-3 times when we asked to exchange the product, the manager name Rajkamal is talking very rudely and he is saying that they won't replace it and the technician named nagesh is giving false report to company . We just want to replace the product.

Hi,

Livpure after taking money and taking monthly rental neither has done the installation and delivery of the machine...
The machine is also old and doing complete cheating of the water charges system

Hi,
I had purchased Livpure Water purifier from the company website on 10th Oct-21 and the machine was installed at my home on 17th October-21.

The model name is LIVPURE GLITZ UV + UF.

I`m totally dis-satisfied with this product as I`m not able to consume the water from this purifier which has got a thick layer of white powdery substance floating on the top. The utensil which is used to heat the water gets a deposit of a thick layer of powdery substance at the bottom.

I had raised a complaint on 26th Oct to return the product which the company agreed after sending their technician to verify.
The machine was un-installed on 10th Nov-21 with a promise to refund the money. I have been following up on Twitter and customer care since then and I haven't got my money yet. this is a mental harassment. the customer care behave very unprofessional and rude. They don't speak any other language other than Hindi. they assure they will arrange a call back which never happens. They are very unresponsive. very very bad!!!

can anyone please guide me how will I get my refund of money that I paid while purchasing the water purifier?