LivPure Complaints & Reviews

Product Purchased on Dated : 28th Oct 2021
Product Received on Dated : 18th Nov 2021

From past 4 months I am following-up with customer care for GST Invoice but no use. Actually the GST Invoice is required for our company purpose. Without proper invoice we cannot close the book of accounts.

Reference Complaint No.178072 on dated : 3rd Dec 2021.

With subject to GST Invoice for the Hand Sanitizer purchased through Livpure site.

Still the problem is same.

I am request to close the issue asap.

Service request No. JS-[protected]
Since two days I am trying to get the RO installed. The assigned technicians are not visiting and when called up they give reasons asking more time but didn't show up. Repeated calls to customer care for installation and they just give false assurances no resolution and follow up. This is very frustrating and my other works got effected as I was waiting for the installation, as they didn't specify any time slot and top of that in the entire day no one turned up. This is the service after taking up payment in advance and not delivering the service. Huge dissatisfaction.

I am looking for an AMC but their is no body to revert on my query that when i am taking the AMC of my RO then why only one time the filters would be change where in the shelf life of the filters is only 6 months.

I had asked for the removal of your purifier on the 3rd of Jan 2022, after getting a mail confirmation I had to call again on around 15th Jan. Then after pursuing me for a while to continue the service, the customer service agent gave in and agreed to get it dismantle the purifier in 2-3 days.

The dismantling guy came and took the purifier. They had said the deposit will be reimbursed in 2-3 days after dismantling. But to this day the money has not been returned.

When are you going to return my money, livpure? Or are going to harass me like everyone here?

I have take RO machine for rental. Almost one year used the machine during lockdown. Later planned to vacate Bangalore so registered for de activation in mobile app. Received call from representative and they come and collected machine without giving any acknowledgement. When contacted customer care they told profile will be updated and they will close my account.

With this confirmation returned to my native. But after 2 months they started calling again for pick up and return machine.

I reached again customer care and they verified with warehouse and confirmed machine already received also they told to ignore the call and message. They assured to update profile.

Every month receiving call from different people.

Raised so many complaints but no one actioned yet from livpure.

I never seen company like this before.

How to solve this issue, if anyone from livpure see this message could you action on this.

Thus bad service will impact on your reputation.

Almost everyday I am getting harasment call demanding RO machine which I returned 1.5 years back. Now they are sending people to pickup the RO. Something is wrong in their process and cosumer is suffering.

I have purchased a livpur product UTC neon directly from the company directly and got it delivered by 11 Jan. The sales executive Rohith mehta has agreed to get the product installed including getting the drilling on granite done for taking the outlet pipe. After a string of hollow promises I connected directly with the company and understood that noone has registered an installation request . This is utterly shocking even after myself talking...

Amount is paid in advance but the rO STOPS dispensing water. Second time in row where the renewal was paid atleast a week in advance

I got the machine cleaned as a part of regular clean up a week ago and after a day, the water started leaking and was dripping through out the day.. we had to turnoff the machine to stop the leakage. I raised the concern and a gentleman came next day to fix the issue apparently, however he did not understand the problem I suppose and did a temporary fixing, which looked like he fixed the issue but it started dripping again after an hour he...

I had ordered a live pure instrument module for live pure smart RO. After 30 days RO came and after 5 days the engineer came for installation with minimal patience he did a poor installation and dint even check if water is flowing or not, said have too much pressure more work please provide me the job code, I will be available on call and come down any time if there is problem, so please give me the closure code, he took it and vanished. In 20 min the instrument started leaking from inside and no water was dispensed with a error message it stopped. I called the service engineer Yuvaraj multiple times he said he will come in few minutes never came nor responded to my subsequent calls. Live pure first impression is so bad. Who ever sees please help me get this resolved. Need to cancel their service.

We purchased a Livpure glitz Ro Uf product on 12 December 2021 the technician installed it on 14 December on that day onwards the outlet water is flowing continuously when we complained the technician came and replaced some parts but still the problem presist we complain again he came and checked and changed the parts 2-3 times when we asked to exchange the product, the manager name Rajkamal is talking very rudely and he is saying that they won't replace it and the technician named nagesh is giving false report to company . We just want to replace the product.

Hi,

Livpure after taking money and taking monthly rental neither has done the installation and delivery of the machine...
The machine is also old and doing complete cheating of the water charges system

Hi,
I had purchased Livpure Water purifier from the company website on 10th Oct-21 and the machine was installed at my home on 17th October-21.

The model name is LIVPURE GLITZ UV + UF.

I`m totally dis-satisfied with this product as I`m not able to consume the water from this purifier which has got a thick layer of white powdery substance floating on the top. The utensil which is used to heat the water...

Hello,

I have rented RO livpure subscription & had to transfer the ownership to a flatmate. The flat was vacated due to COVID & livpure was sked to collect the RO.
However, they failed to do so for a Year & now reaching out for collection. At the moment, there is no one in the flat & the machine cannot be returned. In turn, they are sending me legal notices even though I tell them about the ownership transfer. This is a fraudulent practice & must be contained.

Issue : Without changing (Anti Scalant, Activated Membrane, Sediment and RO Membrane) anything claimed that 4 items were changed for me which are under service warranty.

I have been using Live pure from 2017 onwards, Happy with the product till Now .

In 2020 July I had paid 6800 Rs/- ACMC for 2 years service comprising service validity ( 04/07/2020 to 03/07/2022) .

Recently I had raised a request...

Dear Sir,
It has been A Really Disappointing experience with Live pure, as your maintenance service is really Bad,
and i had to bear water problem from 2019 April till date even after calling up the customer care and the Bangalore division office repeatedly to solve the issue but nobody turned up, it was pathetic as the problem was never resolved.
Please note your person still has not come to collect the water purifier, Kindly request you to send your person with the NOC duly signed before 29/11/2021, As i am travelling and will not be in station till June 2022.I would not be held responsible for your negligence of collecting the machine on time on the above said date.

Regard
Beena

Dear sir/madam,
I have placed order on 30/10/2021.order no LSHDC3752 But still I am watching just order confirmed status. If you don’t have stock why you have accepted the payment and accept the order and is this the way you treating customers and servicing to them and these many days you are keep waiting more and more the worst customer care and servicing we have ever seen very bad part from you.

Order no LSHDC3752
Contact no-[protected]

Dear Sir,
It's been more than 1.5 Years post returning that company is doing harrassment. Customer support agents were not responsive, unreachable most of the time though the concerned person who was using RO managed to let them know that he will not be available as he is leaving the flat so that they can collect the water purifier. Even days before leaving the flat he tried contacting them so that they can collect the water purifier...

Livpure salespeople took order with fake promise for 3-4days delivery. But since 26 October 2021 to till date (19 November 2021) product is not delivered. As they took full payment by online transfer.

Please do suggest for next

Regard's

Ibrahim Royali

[protected]

They took online order and I made full payment ny online, and they Promise me for max 4days to delivery, but since 26 October 2021, to till date (19 November 2021) product is not delivered.

I am continually calling and emails them but not getting any response from Livpure . India

Please do suggest. For next.

Regards

Ibrahim Royali

[protected]