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LivPure Complaints & Reviews

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Last updated May 18, 2024
Complaints 796
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LivPure reviews & complaints page 8

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T
Tapas1690
from Bengaluru, Karnataka
Jul 15, 2022
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Order not delivered by Livpure delivery partner

I am highly disappointed with the service that Livpure is providing.

The order was placed on July 12, 2022 at 11:00 AM, still the order is not delivered. The delivery person called me and said that he will not be delivering the water purifier today as it is a single item and he is staying 22 kms away from my place. He also said that the company is providing only INR 50/- per delivery which is not enough for him for petrol...
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Gaurav Hanjra
from safidon, Haryana
Jul 15, 2022
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Parts not replace

Address:village kharkara dera tehsil safidon district jind near gulai service station 126112

My liv pure Gltiz silver Ro is under warrant and my Ro tap is leaked but i talked to customer care named happy they refuse to raise request, my registered no is [protected] .I m totally unsatisfied....
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U
udittyagi
from Faridabad, Haryana
Jul 10, 2022
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Waiting for RO Service by Livpure from 1.8 Years

Address:381, Sector-30, Faridabad - 121003

Dear Livpure Team,

How long do i have to wait?

I bought RO on 19.10.2020, from 1 Year & 8 months no maintenance service was done by Livpure. Whereas 2 free services and filter change was included in the price/package.

Regards
Udit Tyagi
[protected]
udit.[protected]@gmail.com...
+2 photos
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I had taken a monthly subscription from Livpure for providing me clean drinking water (Registered number - [protected], Name - Shreyans Mehta, email id - [protected]@hotmail.com). I had over 400 litres of balance remaining in my account. At the time of initiation of the service they advertised and mentioned that seamless service will be provided and in case of shifting the maximum time will be 48 hours.

I raised a relocation...
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T
Tushar5576
from Pune, Maharashtra
Jul 8, 2022
Sep 7, 2022
This thread was updated on Sep 7, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Booked FOR 15 days ago still not delivered

After booking Smart RO on Wednesday 22 jun 2022, I still have not received my delivery Since placing the order 15 days ago, I made a compliment, but I only get calls for address verification, so far i have received 5-6 calls, each time they say they will come tomorrow, but no one ever shows up and then ticket will automatically closed.I would like to request a refund if my order has not been received within two days,
As of now, it's...
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Suraj0501
from Aurangabad, Uttar Pradesh
Jul 7, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Livpure Platino+ Copper RO not working

Address:Haryana

Hello,
Currently using Livpure platino+ Copper (LIV-PLATINO-PLUS-COPPER).
I am very unhappy with the product as well as the customer service of the company. My unit needs repair every week and the local livpure team has very bad service. My service request- JS-[protected] was generated on 29th June 2022 and as of today no one has visited and the service request is still open. I just extended my warranty in thoughts of good...
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Suraj0501
from Aurangabad, Uttar Pradesh
Jul 7, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Livpure Platino Copper RO not working

Address:Haryana

Hello, I am Suraj Shinde.
Currently using Livpure platino+ Copper (LIV-PLATINO-PLUS-COPPER).
I am very unhappy with the product as well as the customer service of the company. My unit needs repair every week and the local livpure team has very bad service. My service request- JS-[protected] was generated on 29th June 2022 and as of today no one has visited and the service request is still open. I just extended my warranty...
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D
Dalchandpatel
from Delhi, Delhi
Jul 6, 2022
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Livpure RO Service issue

Address:NEWDELHI

I have requested (JS JS-[protected]) for service of my Water Purifier on 17.06.2022. There is no response/service on this request inspite of many reminders. RO System stopped working. It seems Livpure service team don't bother about the services after customer buy thier products. Kindly look into the matter. Don't buy AMC, as they dont care about the maintenance, money is already with them....
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N
Naren2009
from Chennai, Tamil Nadu
Jul 5, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Service issue

We have raised an issue 10days before regarding water purifier is not working. Still I didn't get a proper response. If they assigned the service person even he didn't pick up the call. I chased them daily but no use. Number which I contacted to complaint about the service - [protected]....
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P
PM@123
Jul 4, 2022
Jul 9, 2022
This thread was updated on Jul 9, 2022
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They are asking for money to uninstall the machine

I discontinued usage in June, 2022.

I'm asking for uninstallation now in July, 2022. But they want me to pay for one month in order to uninstall. The water stopped in June itself.

Their customer service is really ill-mannered. They talk as if they own us....
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S
Siya1887
from Surat, Gujarat
Jul 1, 2022
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Very very much pathetic service from livpure

Address:Morbi

I had registered a service request due to slow water from the RO then livpure has assigned the complaint to the technician and technician had serviced the RO on chargeable basis. After the service, the RO had another issues like not getting off after getting full of water, continuous flow from the drain pipe, beep sound continuously etc. which identified just only after the service of the RO carried out by the technician sent by the livpure....
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M
Maheshpandhikunta
from Chittoor, Andhra Pradesh
Jun 30, 2022
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Not providing proper service

Issue with quality of service and response// 2f20-37086chscde[protected]

It been month time after raising the request with livpure, it took more than a week just to send engineer to location after many so many followup.

Registered mobile number [protected]
Issue: As was not cooling.

June 13th engineer visited the location and not able to find exact root cause of the issue then he took...
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S
Singh Photography
Jun 29, 2022
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Not Refunding the Security after Too many calls and emails

Address:SCO:63, First floor, Guru Nank Enclave, Old Ambala Road, Dhakoli, Zirakpur

I opt for the Livpure rental RO Service in Zirakpur. The service of RO for water was good but my happiness was short lived due to the untrained and uneducated call center agents who respond to customers calls. I shifted my office so i inform them in advance to take back the machine and refund the security deposit. They took more than 25 days to come and collect the machine and also from their App you cannot cancel the subscription. After...
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A
Aviska0925
from Jabalpur, Madhya Pradesh
Jun 28, 2022
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Air cooler liv pure

Address:HOUSE NO. 2809, NEW KANCHANPUR NEAR SHARDA COLONY

I buy a cooler 3 months ago past one months on every week it's stop working and i complaint 10 days ago still the issue not resolved...
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S
Somasekhar Pothula
Jun 27, 2022
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RO water purifier is not working

Address:404; RASA BLOCK, GMRIT STAFF QUARTERS, GMR NAGAR, RAJAM, 532127

Our newly purchased RO water purifier (Platino plus copper) is regularly not working properly. Spent 18k odd on purchase but it's malfunctioning just after a week. Technician is too head strong to resolve the issue I assume. Problem persists even after changing the circuit board. It is taking longer than usual to fill the tank too...

Looks like I am starting to regret the purchase....
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C
CHAKKRAVARTHY ASOKAN
Jun 27, 2022
Jun 27, 2022
This thread was updated on Jun 27, 2022
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Faulty Product and no service

I have been using Livpure RO on Rental since Feb 2022. The product stopped working on 10th June and the technician checked it on 13th July. After checking the RO, the technician told me some part has to be replaced and the same will be rectified by EOD. However, till now, it is not yet rectified. I have reached out many times by phone, email & chat to get a solution for the issue but till now it is not rectified. Please check and rectify...
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N
naveen sh
from Mumbai, Maharashtra
Jun 26, 2022
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Improper AMC

Address:B 3657 iocl refinery township panipat

I purchased AMC for my livpure RO and executive told me that during AMC of 2 year filter will be exchanged every 6 month.

But now it's over 1 year when filter changed and service person said that now filter will not be changed. Anti Scalextric uv uf filter never changed

Why customer buy AMC If you are not maintaining RO during AMC as per schedule. It doesn't suits to company like livpure providing such kind of...
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Address:S101,3rd floor, Tapti Kuteera, 2A main road, Lakshmamma Layout, Banaswadi, Bengaluru

Hi,
I have been raising service request on 19th, 21st, 25th June through app. I have mailed to your customer services as well as tried connecting them through phone. Its been more than a week but still there is no service raised. This is totally pathetic from the company if the customer has to really beg for a service request to be raised. When ever a request is raised I get a mail the request is closed without even checking with...
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T
trina.infra
Jun 25, 2022
Jun 25, 2022
This thread was updated on Jun 25, 2022
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Livpure sent a legal notice on a baseless ground

Website:www.livpuresmart.com

In the month of march I book an aquaguard rental subscription to accquire clean and no iron content water from the company Livpuresmart. Before buying the monthlt rental subscription, we mentioned our problem of high iron content in the water, on which the employees of the Livpuresmart company assure and promised me that I will get clean drinkable water. But at the time of installation, when we checked the water, it was same. The water had...
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M
Malarvizhi Murugesan
Jun 25, 2022
Jun 25, 2022
This thread was updated on Jun 25, 2022
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Can not come for installation says your engineer....

Bought a livpure water purifier from army canteen in Tirunelveli...booked for installation immediately...spoke with the falling number ...
1...[protected]
2...[protected]
3...[protected]
4...[protected]

But no one gave proper response...instead they are arguing with the customer...
When I called the toll free customer care executive selected the language tamil the person who handled my call is...
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