LivPure Complaints & Reviews

Hi, I have purchased livpure RO+UV+UF copper water purifier last month from local vendor. The day after installation machine stopped working. I called to installation guy but he mentioned me to raise a service request. It was hardly a day i purchased and used machine and it stopped working. I am surprised this kind of faulty machine have sold to me by company which didn’t work for a day also. after calling customer care service request is raised. Service guy came and solved the issue which was temporary and next day it again stopped working.I called him again and again he solved the issue temporarily. Till now he had come 7 times to my home and the solution was temporary. I am very much disappointed. I want to return my machine and need refund. Request you as a global company should take immediate action to resolve my issue permanently rather than just asking local vendor to temporarily fix the issue. this is causing distress and harassment even paying 20000 got faulty machine.

livpure complaint number - JS-[protected]

So many times engineer come to my house but not able to fix the issue. Its a brand new machine which is not working.

Hi, I have purchased livpure RO+UV+UF copper water purifier last month from local vendor. The day after installation machine stopped working. I called to installation guy but he mentioned me to raise a service request. It was hardly a day i purchased and used machine and it stopped working. I am surprised this kind of faulty machine have sold to me by company which didn’t work for a day also. after calling customer care service request is raised. Service guy came and solved the issue which was temporary and next day it again stopped working.I called him again and again he solved the issue temporarily. Till now he had come 7 times to my home and the solution was temporary. I am very much disappointed. I want to return my machine and need refund. Request you as a global company should take immediate action to resolve my issue permanently rather than just asking local vendor to temporarily fix the issue. this is causing distress and harassment even paying 20000 got faulty machine.

Dear Customer, your service request No.JS-[protected] & call closure code is 37069 allocated for[protected] to AMARNATH PRAJAPATI ([protected]) Bansgaon, [protected] . Please call [protected] for any query. Team Livpure

Send any senior engineer as this engineer is inefficient and he is unable to rectify the issue.

Dear Customer, your service request No.JS-[protected] & call closure code is 37069 allocated for[protected] to AMARNATH PRAJAPATI ([protected]) Bansgaon, [protected] . Please call [protected] for any query. Team Livpure

I have complained many times for RO as I have taken RO AMC for 4 years but this engineer is not rectifying the issue in RO and i have to do complaint many times. Kindly send any senior engineer and fix the issue as early as possible.

Amit Kumar Rai
[protected]

Hi,
I am a customer of Livpure from last 26 months back & also I had purchased a three years AMC from you company in which you had given to me a guarantee that any parts of your RO will get damaged or any service request from your side, you company will do it.
but from last ten days I did generate a request Id number is JS-[protected] and this request was transferred to many people of your staff, I have all the messages.
Still my RO is not working and water is not coming if it is coming, it is in very bad condition & very slowly.
Please suggest what I will do your guys are not picking my phone & not getting any response from their side.
In the last, i am suggesting to you that a famous Indian person is doing advertisement of your brand.
Please don't use his name for poor and useless services.

Rajnish Talwar
Moble[protected]

Hi,
I am a customer of Livpure from last 35 months back & also I had purchased a three years AMC from you company in which you had given to me a guarantee that any parts of your RO will get damaged or any service request from your side, you company will do it.
but from last ten days I did generate a request Id number is JS-[protected] and this request was transferred to many people of your staff, I have all the screen shot of messages.
Still my RO is not working and water is not coming if it is coming, it is in very bad condition & very slowly.
Please suggest what I will do and your guys are not picking my phone & not getting any response from their side.
In the last, i am suggesting to you that a famous Indian person is doing advertisement of your brand.
Please don't use his name for poor and useless services.

Rajnish Talwar
Moble[protected]

I had complained of water leakage previously. Your executive detected a leakage from the UV filter. But, instead of replacing it, he put Cello tape on the filter The device was in AMC that time and despite paying for AMC the UV filter was covered with Cello Tape to plug the leakage. Now that the device is out of AMC and its again leaking, Livpure customer service is asking for money to fix the same old leagage which was covered with Cello Tape. Also, it was found that the engineer has bypassed the UV filter while the device was in ACMC, thereby, proving the fact that he has deliberately refused to replace the part even though the device was in ACMC.

Further, the company representative Mr. Anupam Jha has been trying to dodge the situation by submitting a false claim that RO tank is leaking.
However, it may be noted that the leakage was never in RO tank which is wrongly and falsely being claimed by Mr. Anupam Jha.

Mr. Jha ia deliberately putting malicious allegations against myself wherein he has claimed that RO tank is leaking and customer has refused to pay the charges.
This allegation is grossly incorrect as there is no leakage from the RO tank.

The UV filter has been found to be wrapped with cello tape to fix a pre-existing leakage which was supposedly done by the service engineer during the course of ACMC coverage.
The service engineer had knowingly plugged the UV filter leakage with cello tape and did not replace the UV filter despite the product being in ACMC.

As the unit was serviced in 2022 when it was under ACMC, any leakage in UV filter should have been replaced then. But the service engineer did not replace the UV filter in 2022 knowingly and had tried to evade the replacement by wrapping the UV filter with a cello tape, and subsequently disconnected the UV filter power supply, causing the RO unit to function without UV filter.

This is a serious health concern wherein we were unknowingly drinking non-purified water for more than 6 months due to the inaction and fraudulent practices by the service engineer.

As the concerned service engineer directly reports to Mr. Anupam Jha, it can be concluded that Mr. Jha had tried to cover up the situation by passing on the blame to the customer by a wrongful and malicious accusation.

It is hereby demanded that the faulty and leaking UV filter spare be replaced on immediate basis.

Service Request for Livpure Bolt+Copper RO was assigned on 28 Feb 2023 after 220 days of purchase regarding Free 2 Services in 1 year by Livpure. the visit is pending since 1 march 2023.

I received a phone call on 1 march from a technician, who first demanded charges, after informing him about free service he requested a closure code on the phone call. Since then there is no call, no visit by a technician and the service is...

Your technician his name mr pankaj Bhatt..was call me but not come at my door step...and he was mention a reason i.e i am not received his call..but i talk 3 times with your technician..and give him my younger brother number he was available at home for attend your technician but your technician was not came...and his is lie i.e. not reachable .. my mother and brother is ill of drinking supply water...ppz take strong action against this technician otherwise i can sue a complain against your company and your distributor also..in consumer court...plz resolve my issue as soon as possible...

Service of Livpure RO was used in Bangalore
I have had requested on 18th Feb for the cancellation of my subscription & asked for refund of my security.

Despite various calls & chasing customer care from 23rd Feb, 24th feb, 25th Feb, 27th Feb my device has not picked up yet.

Nither they are picking up my device nor processing my refund & infact their area manager is malaciously tells a lie that i have denied for the pickup whereas I am chasing them reigurously.

Dear HR Manager,

I am Sarita Suryakant Shinde stays at Badlapur West near Opp. Fatima High School would like to complaint about the service delivery of 2 years maintenance package of water purify. The service is not on time to time. as mentioned, every quarter will get maintenance service at door, but its not happening.

Kindly resolve the issue.

Waiting for your positive response.

Regards,
Sarita Shinde

Hi Team,
Water purifier was working fine till its first free service, post which i have been observing that Purification quality has come down and also exit water is coming in normal pressure on and off which means it is just throwing away the water it was receiving. I have a serious concern about this as it good be hazardous to Health of our family. I have logged complaints 3 times so far they come and they service and say it should work now but again and again i am seeing the same issue. Product is still in Warranty and i firmly believe there is a problem with the item, i want proper justification in this regards

Thanks,
Satya

I have complain previously and technician came at my place, he check and stated that filter part contains mud inside, thats the reason it's taking lot of time . And said that it's need to be change and which is very costly.
I had purchased it on August 2022, within 6 months it's facing issue.
Very disappointed with the product, need a replacement.
Kindly do the needful.

Still installation is pending. Behaviour of area manager just like criminal

Have Livpure subscription ..after several request to deliver and installation not getting any support . Very poor service ..Not recommended.
Subscription : [protected]

I have raised a ticket to shift my RO to one place to another place within a city and i called to customer care for the process. They told me that if i want to shift the same RO it will take 24 to 48 hours to move, if i want to new RO it will take one week. I Choose Shifting of RO, and i renewed plan so that i get the RO and water in time. I requested them do it early as i am having a 8 months baby. They took more than 72 hours and they still giving me the excuses and no one is ready to give the service. Customer care asking the time and now some one called me that they will pick the RO but they didn't came and when i called them they were saying they only pick the order if you need the same RO you should talk to customer care once. No one is responding correctly i have paid 700 + deposit money. I am buying water from one week. I lost my money. I feel it like a scam and wanted to file a case.

I have raised a subscription cancellation ticket in December and the team has not provided any assistance for the same. I have continuously emailed the team and called the customer care team to make sure the machine is pick up on time. They have not provided any help and did not pick up the machine even after multiple reminders from my side which is their responsibility in first hand. I had to pay extra rent of 15 days just because they failed to pick the machine. Now after a month of frustration, the customer care person called me and had the audacity to shout at me asking for corporation with the pickup. I would like to firstly be compensated for my loss of rent for 15 days and secondly for the rude behaviour. They are dealing with the frustrated customer. Shouting on top of lack of service is unacceptable.

Subject: No resolution of complaint

I have been taking follow-up from December 28th, 2022 on mail. I have shared the KYC and the same will be approved on December 29th, 2022.
I received a mail that RO will be picked up within 24-48 hours but the same is not picked up till January 1, 2023 and after making so many calls and follow up I have to hire a labour to arrange a pick-up of RO.
All your service executives make false promises that RO will surely be picked up by 31st december as I have to give the key to the owner even though I have mentioned the same that please arrange the pickup on or before 31st december but your service and false promises just give hopes but in reality it's too bad.
Yesterday when I ask for the status they told me ki "ho jayega sir pakka karwa denge" and when I told them to transfer the call to senior they told me that you will get a call back from senior today itself as we can not transfer the call and guess what I am still waiting for the call.

As I am tired of writing emails and taking regular follow-ups, I have picked up the RO and am waiting for a call or message for installation.

Please check your policies and do the needful as we have to buy water daily even though we have RO just because you guys haven't installed it yet and I have to myself paid for the labour for pick-up of RO.

One of the worst RO rental company with pathetic customer service.
They trick me to get a new rental RO with a second-month free offer and after the first month, my RO stopped working because of non-payment of the bill which should be a free month as per their sales person.
My RO is not working for the last 2 months and I tried complaining about this issue everybody is saying that there is no coupon applied for a free month and every time they told me that they will arrange a callback for the last 2 months I never received any call from LIVPURE SMART Team.
I am canceling the subscription right now and i will never recommend anyone else to take rental RO from LIVPURE SMART.
THIS IS THE WORST COMPANY WITH PATHETIC CUSTOMER SERVICE.
JUST SENDING BILLS BUT NO RESOLUTION TO PROBLEM😡😡😡😡😡

The SERVICE maintenance is very bad. While selling your sales team will give false information to customers. They collect AMC charges from us. But do not provide timely service. If you want to complain then the customer SERVICE are even PATHETIC.

I have called multiple times to customer support but never come back with any response and they simply waste our time and money....