LivPure Complaints & Reviews

Hi livpure,
Recently I have purchased livpure water purifier but water tast is very bad
Please check the filter and resolved the issue

Nagendra Vishwakrma
Contact number is [protected]

Hi,

I am using LivPure RO water purifier and it is not working from last 2 weeks after filter change by LivePure technician. We reached customer care and it has been 5 days but no response from any where. It is very very bad service and i have been calling everyday and they have the same response that it will be fixed today. They gave number of area manager and senior technician but they are not picking up call

Regards,
Bablu Singh

Inspite of repeated requests and complaints they are not bothered to respond

Due to service delay...our water utilization is impacted...Still we have 7000 liters of water in our account...so I requested for extension of subscription at leaat upto December 2022...because of their service delay in my whole year..subscription. They are treating us like beggers and they are saying 10 day or 15 days of extension only possible.

See I paid the money and having 7000 liters of water in my account...Still they are not accepting our request...if they provided best...service...then every one will use at least minimum require water na.

Cheapest tricks they are playing to loot peoples money.

Request you please take compliant as serious issue...even I'm ready to file a case against them.Other they will.loot money form lot many people in this way.

Thansk for the support.

I bought Livpure 1 year back. From day 1 water taste is like bore water. I raised complaint and service engineer replaced filters and he said “according to government norms there are some pH that has to be maintained so that’s why water tastes like this. Going forward all RO brand’s water will taste like this only”. He was not ready to accept my complaint and he simply replaced filters. Then after a week I again raised complaint and this time he was very arrogant saying “I have already explained you about water taste then why you are raising complaint again”. He was very rude. Only Livpure water taste is like this. I tried other ROs aswell everything gives great water taste. Then how come Livpure water alone will be like bore water. Does government norms applies only to Livpure then? Livpure cheated me by giving somr defect product. I paid 12, 500rs for this useless product. Trust me the tap water tastes same like Livpure water. I want immediate replacement for my RO or take your product and give my money back. Don’t cheat us. One more thing please don’t send this service engineer in Erode again. He has no manners on how to speak to a customer. Send someone from other region and not from my region.

Hi,
I am using livpure water purifier since last three years. I have taken AMC plan last year. Since this servicing there is continuous leakage in water purifier. Sai enterprises was the third party company which has done servicing. After leakage they have worked twice on water purifier but problem of leakage was not solved yet. There is no response from customer care. Problem is not solved.
Regards
Sandip Patil

Even after claiming for concessions to my earlier AMC, my father who is around 75 years paid an amount of Rs. 12000 to the Livpure person Jogendra (mobile number[protected] for new ACMC.
While the original complaint was regarding water tasting bad, the same has still not been resolved and every time I raise a ticket, the technician tells my father that there is a motor issue and he will resolve it soon but takes the code to close the issue. Same has happened yesterday also (28th Sep 2022). Its been 2 months but still the issue persists and each time I call them to escalate, they ask me to go and complain to Area manager who doesn't answer my call. And he had also taken up the issue to extend my AMC which was impacted due to lockdown.
Really pathetic customer service after sales

We need to make calls multiple times for service and the technicians behavior is worst. Rudely behaving with the people in home by raising their voice. SUCH A GREAT COMPANY with a wonderful technicians. We never expect such service ever

I have paid monthly installment of Rs 500 on 13th September. It's been 3 days since there is no water coming in RO. I have raised multiple tickets, called customer care 6 times, but there is response from your service team. Each time I call they say it will take 24hrs to 48hrs to resolve issue. I have also requested to speak to supervisor to escalate the issue but no response. After giving a negative feedback in Google playstore for your app, I got a message from Ms.Kashmira that she is looking into the issue, but it's been more than 8hours and no resolution. I do not know whom else to contact. I have spend more than Rs.1000 on packaged drinking water till now which I need livpure to refund.
Requesting for a quick response and complete refund of Rs.1000 that I have spend on packaged water because of your pathetic response.
Service requests raised : #410042, #409964, #409554

I’ve taken subscription of livpure ro 7days ago
Everyday i talk to the customer care they say your kyc has not been approved it will take 24 to 48hrs only and in my app it shows your kyc has been successful.
On the day when i got a call from sales team he told me you will get your ro within 48hrs but till now it’s been 7days that is 168hrs still I didn’t get any call from service team.
Everyday i tried to call customer i got different reply
One of them told me you’ve not submitted your documents on mail so it is taking time to approve but sales team told me to submit my documents on livepure app so I submitted there, how will i know i’ve to mail it ?
Another customer care told me i’ve highlighted your case your ro will be delivered within 48hrs but i haven’t received yet, So today again i called customer care i was so frustrated i told him all the scenarios and he said i’ll resolve your problem now only and he talked to kyc team and said your kyc has been approved now you will receive your ro within 48hrs, i hope this time it’s just 48hrs😡

I had made payment of Rs.2024/- (One Month Subscription Rs.525/- plus Refundable Deposit of Rs.1499/-) on 09.09.2022 on the assurance that the RO would be delivered the next day and installation would be completed in next 48hrs thereof.
However, the RO has not yet been delivered till date.
I have sent an email in the morning of 13.09.2022 to cancel the Order and refund the amount and in response to the same I was again given an assurance that the RO would be delivered by evening on 13.09.2022.
RO was not delivered as promised again and once again I had sent another reminder email on 13.09.2022 evening for processing refund and booked another RO.
The LivPure company is running a scam and they are not picking up the call and when we connect to their Customer Care then they tell us to wait till they check my details and disconnects the call.
I humbly request to intervene to process my refund as I have booked another RO and no more interested in Livpure.
Thank you
-Kishor Gujale

My RO membership was disconnected in the month of July.

I've received a legal notice regarding returning the unit. Before getting the notice I've mentioned few of the agents who called me before to call me at around 5 to 6 pm since I do night shift and I will not be able to entertain calls in the morning.

Since September 7th I've been trying to schedule a pick up and receive a call back. However the legal department who called me back, confirm a pick up on Sep 7th, which guess what, never happened. Then again after repeated tried and calling livpure, I received another callback on Sep 9th that the pick up will be done the next day, Sep 10th and again no pick up nor any call back from the representative.

Also on the legal notice, the mentioned email address is not attended too. I've sent a lot of emails but no response to them.

This is absolutely an HARRASMENT. I do night shift. I have to stay up during the day time awaiting a callback and working in the night. My sleep cycle has messed up which soon may affect my health.

Customer care service is not responding. We are trying to contact them from last 15 days. But they are not resolving aur issue. Please help....

I raised a complaint on September 1st and received this message from you guys Dear Customer, your service request No.JS-[protected] & call closure code is 62876 allocated for[protected] to Saravanan Kumar[protected] Chennai, [protected] . Please call [protected] for any query. Team Livpure. as soon I got that text I tried calling him no response so I reached out the customer care the next day and they asked me to reach out sathish [protected]. Tried calling him but no response so again I tried calling customer care and they gave me surya [protected] he aslo dint attend. Till date I'm able to reach out only customer care. Not able to get my service done. No proper response from customer care also.. kindly look into this on a serious note and get back to us ASAP.

I was lied and sold by Pravin from the sales team that I will receive a new machine with a guarantee certificate and zero maintenance.. I spent my whole Sunday accepting the delivery and installing the product to realise that it’s a refurbished product and a faulty one where the water has leaked and spoilt my kitchen walls and the entire floor cleaning.. Anyone who uses the product is staying on rent and now I will have to compensate the owner too.. The sad part it I had to pay 4500 upfront to receive such poor service.. Is this the experience one should receive as a first time customer.. Very very disheartened.. I am expecting investigation and compensation with immediate replacement.. If not while I raise a complaint in the consumer court I am also going to post on Twitter.. If I do not get a resolution for the inconvenience and fake promise I will cancel the subscription and opt for another provider.. I am expecting a call back from the highest escalation authority and on priority. Hope you as an organisation take me seriously..

Hi team,
I have used Livpure smart ro for last 6 months and since i have relocated i have cancelled subscription and my ro got picked up on 24 August 2022 .
Even after pickup i havent got any update on my refund status i have been calling their customer care service daily but not getting proper response from them
So raising a complaint here to resolve my issue at earliest...

This is inform you that Mr. Vikas ji was showing his bad behavior when i said that, Currently transction no. not available due the same is not showing in credit card statement.But he ignored the same and hold the Order process.That is not our fault.I have already shared the Order ID.So you can check your end.

Team Livepure,

Please look into this matter.

Thanks,
Avijit Ghosh
[protected]

We have called customer care and emailed them umpteen times. But they don't send any service person even for a single time. Tata Croma promised service upto 4 times in the first year. Forget about 4 services, we have not received a single visit even after calling and emailing them. I had mailed them atleat 15 times and they keep on closing the complaint without resolving.

Hi,

It's hard to say that I am totally disappointed by the livpure services. As I was advised by service engineer sand filter candle to be changed after 110 Days.
But your Zonal Manager is not changing these parts after my N no of request and saying that you need to pay for these things as you have Purchased online so These things are not covered under warranty. On the trust of LivePure brand, have taken the AMC for 2 years also but now i felt like it was my biggest mistake to trust on LivePure. Till yet nothing is changed in my RO on a priority basis all the above-mentioned parts should be changed

Please solve this issue as we have purchased this AMC of 6800rs for 2 years service of product.

If there have no action taken on my request in next 24hrs then, I will file this case on consumer forum.

Below is the registered number with livpure.

Regards,
Rohit Pawar
Mobile +[protected]

I am having livpure RO. From last week no one coming to resolve my complaint as have submitted this 3 times. I have AMC also bit agency denied to change filters and memebrance which are under AMC policy.