LivPure Complaints & Reviews

I am highly disappointed with the service that Livpure is providing.

The order was placed on July 12, 2022 at 11:00 AM, still the order is not delivered. The delivery person called me and said that he will not be delivering the water purifier today as it is a single item and he is staying 22 kms away from my place. He also said that the company is providing only INR 50/- per delivery which is not enough for him for petrol to cover this much distance.

This is the first time I placed an order with Livpure and I am highly disappointed with the service. I am not able to understand why this much delay is happening with this order considering the water purifier is already in Bangalore now.

Not sure how much more time it will take for the delivery to be done.

My liv pure Gltiz silver Ro is under warrant and my Ro tap is leaked but i talked to customer care named happy they refuse to raise request, my registered no is [protected] .I m totally unsatisfied.

Dear Livpure Team,

How long do i have to wait?

I bought RO on 19.10.2020, from 1 Year & 8 months no maintenance service was done by Livpure. Whereas 2 free services and filter change was included in the price/package.

Regards
Udit Tyagi
[protected]
udit.[protected]@gmail.com

I had taken a monthly subscription from Livpure for providing me clean drinking water (Registered number - [protected], Name - Shreyans Mehta, email id - [protected]@hotmail.com). I had over 400 litres of balance remaining in my account. At the time of initiation of the service they advertised and mentioned that seamless service will be provided and in case of shifting the maximum time will be 48 hours.

I raised a relocation request on 13th June and had to make several calls just for them to pickup the machine from my old place, which took 4 days for them to arrange a pickup.

The installation which should have been happened in 24-48 hours is still pending since 25 days now.

Despite regular calls from my end no progress has been done from LivPure's side and the response from their customer care team is that 'it will take 1 more day for Livpure to install this (same response since the last 10 days and still no sign of any service)' I am repeatedly told the same story that there is technical glitch (at Livpure's end) and they need 1 day's time for the delivery. The customer care team has never been able to get this cleared nor have they ever even initiated a callback (despite assuring that I will receive a callback in 30 minutes or even 10 minutes after each call).

It is monsoon already in Mumbai and I am having a hard time to arrange clean drinking water for my family by any means myself (which was the basic promise by Livpure) with 0 support from LivPure's end.

Still with no sign of any service from LivPure, I have made over 20 calls to their customer care and spent hours on the calls with no fruitful response from their side. Their customer care team at times has put the calls on long hold and disconnected the call and I need to explain the issue (which is their service negligence) to each of their members every time.

Despite all this the only communication from their end is for the disconnection of service due to non-payment (even when the RO was not installed at my place).

This has caused really extreme mental anguish, trouble and distress to me as a basic service (promised and advertised by LivPure) is not being provided with such significant negligence.

After booking Smart RO on Wednesday 22 jun 2022, I still have not received my delivery Since placing the order 15 days ago, I made a compliment, but I only get calls for address verification, so far i have received 5-6 calls, each time they say they will come tomorrow, but no one ever shows up and then ticket will automatically closed.I would like to request a refund if my order has not been received within two days,
As of now, it's enough.

Thanks.

Hello,
Currently using Livpure platino+ Copper (LIV-PLATINO-PLUS-COPPER).
I am very unhappy with the product as well as the customer service of the company. My unit needs repair every week and the local livpure team has very bad service. My service request- JS-[protected] was generated on 29th June 2022 and as of today no one has visited and the service request is still open. I just extended my warranty in thoughts of good service and after taking money company executives didn't even bothered to look in my complaint seriously.
And to mention this all started from the day when a techniciain visited to repair the pump and then somehow the UV system broke. He said he will bring the part tomorrow and he never came.
The technicians are not receiving my calls, Now livpure looks like it just a money taking scam literally.
And especially the local area manager of Aurangabad, 431007 by the name of Deepak is not taking this seriously and the behavior is rude.
I am genuinely very unhappy with overall service of the company and the product.
I request you to look in this matter and arrange a return/replacement of the product as I am no longer interested in your product and service.
This is very serious.

Hello, I am Suraj Shinde.
Currently using Livpure platino+ Copper (LIV-PLATINO-PLUS-COPPER).
I am very unhappy with the product as well as the customer service of the company. My unit needs repair every week and the local livpure team has very bad service. My service request- JS-[protected] was generated on 29th June 2022 and as of today no one has visited and the service request is still open. I just extended my warranty in thoughts of good service and after taking money company executives didn't even bothered to look in my complaint seriously.
And to mention this all started from the day when a techniciain visited to repair the pump and then somehow the UV system broke. He said he will bring the part tomorrow and he never came.
The technicians are not receiving my calls, Now livpure looks like it just a money taking scam literally.
And especially the local area manager of Aurangabad, 431007 by the name of Deepak is not taking this seriously and the behavior is rude.
I am genuinely very unhappy with overall service of the company and the product.
I request you to look in this matter and arrange a return/replacement of the product as I am no longer interested in your product and service.
This is very serious.

I have requested (JS JS-[protected]) for service of my Water Purifier on 17.06.2022. There is no response/service on this request inspite of many reminders. RO System stopped working. It seems Livpure service team don't bother about the services after customer buy thier products. Kindly look into the matter. Don't buy AMC, as they dont care about the maintenance, money is already with them.

We have raised an issue 10days before regarding water purifier is not working. Still I didn't get a proper response. If they assigned the service person even he didn't pick up the call. I chased them daily but no use. Number which I contacted to complaint about the service - [protected].

I discontinued usage in June, 2022.

I'm asking for uninstallation now in July, 2022. But they want me to pay for one month in order to uninstall. The water stopped in June itself.

Their customer service is really ill-mannered. They talk as if they own us.

I had registered a service request due to slow water from the RO then livpure has assigned the complaint to the technician and technician had serviced the RO on chargeable basis. After the service, the RO had another issues like not getting off after getting full of water, continuous flow from the drain pipe, beep sound continuously etc. which identified just only after the service of the RO carried out by the technician sent by the livpure. I had again complained regarding the same but they are asking for visit and other maintenance charges even though the problems were created by the technician of livpure.
My mobile number is +91-[protected].

Issue with quality of service and response// 2f20-37086chscde[protected]

It been month time after raising the request with livpure, it took more than a week just to send engineer to location after many so many followup.

Registered mobile number [protected]
Issue: As was not cooling.

June 13th engineer visited the location and not able to find exact root cause of the issue then he took parts along with him to test.

As per him, he will send parts to livpure to test and identify the.

this ticket outsourced to jeeves, they are not giving proper inputs and technician also not having good skills and he asked me to pay 650 rs charges prior to visit.

Now as per livpure customer care ticket is closed, not sure now where is the spare and engineer who visited also not giving proper response. As per engineer he sent spares to livepure but in livepure end call is closed.

I have not such kind of worst customer care services from any other company.

I buy a cooler 3 months ago past one months on every week it's stop working and i complaint 10 days ago still the issue not resolved

Our newly purchased RO water purifier (Platino plus copper) is regularly not working properly. Spent 18k odd on purchase but it's malfunctioning just after a week. Technician is too head strong to resolve the issue I assume. Problem persists even after changing the circuit board. It is taking longer than usual to fill the tank too...

Looks like I am starting to regret the purchase.

I have been using Livpure RO on Rental since Feb 2022. The product stopped working on 10th June and the technician checked it on 13th July. After checking the RO, the technician told me some part has to be replaced and the same will be rectified by EOD. However, till now, it is not yet rectified. I have reached out many times by phone, email & chat to get a solution for the issue but till now it is not rectified. Please check and rectify or cancel the subscription and refund my deposit.

[protected]
Service Request 314400

I purchased AMC for my livpure RO and executive told me that during AMC of 2 year filter will be exchanged every 6 month.

But now it's over 1 year when filter changed and service person said that now filter will not be changed. Anti Scalextric uv uf filter never changed

Why customer buy AMC If you are not maintaining RO during AMC as per schedule. It doesn't suits to company like livpure providing such kind of pathetic services.

Please do the needful and arrange carbon sediment filter replacement for my RO.

Naveen
[protected]

Hi,
I have been raising service request on 19th, 21st, 25th June through app. I have mailed to your customer services as well as tried connecting them through phone. Its been more than a week but still there is no service raised. This is totally pathetic from the company if the customer has to really beg for a service request to be raised. When ever a request is raised I get a mail the request is closed without even checking with me.
Following request Id's:[protected]st june) and[protected]th june).

Please assign a service engineer asap.

In the month of march I book an aquaguard rental subscription to accquire clean and no iron content water from the company Livpuresmart. Before buying the monthlt rental subscription, we mentioned our problem of high iron content in the water, on which the employees of the Livpuresmart company assure and promised me that I will get clean drinkable water. But at the time of installation, when we checked the water, it was same. The water had iron content as it was earlier with the same smell. On spot, after I checked infront of the installer, I asked him to uninstall the machine and cancel our subscription. He uninstalled the machine and I raised a request of refund for the cancellation of subscription before the machine pickup. They did not agreed to refund before pickup but they agreef for the cancellation. Hence, I complained here for the refund before pickup for the cancellation of subscription and later after somedays, they refunded back the money but they did not provide me any camcellation mail or pickup update. I tried to call them several time. No one responded. I had to leave the residence due to my mother's health detoriation. She is 74. I mailed them twice and told them about my address change. I eveb told them to inform me 1 day before the pickup, so that I can come down to my registered address for the handover of the machine. One employee promised me to arrange a pickup. I waited the entire day but no one came and later no one received the call.
Today they have sent me a legal notice of plan payment failure of 15, 000/- and disagreement of machine pickup which totally baseless. I have the mails screenshots. Even 2 of the mail addresses were also invalid. I mailed them on 3 E-mail Ids. Please look on to this fraud. They are harrasing a women on baseless ground.

Bought a livpure water purifier from army canteen in Tirunelveli...booked for installation immediately...spoke with the falling number ...
1...[protected]
2...[protected]
3...[protected]
4...[protected]

But no one gave proper response...instead they are arguing with the customer...
When I called the toll free customer care executive selected the language tamil the person who handled my call is really very bad...I know calls are getting recorded I wish the senior officer please listen to the recorded call u will know how he argued and disconnected my call...he was very rude ...not fit to be an cc executive...

The officer from tenkasi called and said it is not our limits...we will not come...an other officer from Nagercoil called and said the same reason...my house is in between both the cities ( kalakkad) ...

If livpure cannot send a person for fitting then why give fake promise...why deliver it Tirunelveli...

After getting the address and pincode on the time of booking...after 3 days they are saying all stupid things...
Is this ur service...is this your brand..

Found lots of cockroach in your livpur water tank. Initially before one year also i have complaint for same but no action taken now i have made video of cockroach in watertank. I want to talk to your representative or else i am going to viral that video