LivPure Complaints & Reviews

Hi Team,

This is to make your notice that I am getting harassed by Livpure with the unwanted calls again and again with a false complaint on me and asking for the same thing that I need to return the Livpure machine.

Everytime I get a call for the same reason I used to say the same thing " I have returned the machine already in the year 2020" and why suddenly around 1.5 years after I am getting calls from your...

Customer Name- Rahul Sharma
Number- AAJW92D1001754
I’m paying monthly rentals for RO even if I was out of station for six months. When I came back then RO was not working. I contacted customer care so many times, after one day there technician came and checked but even then it did not work. Now again I’m after their customer care but no response. I’m buying drinking water from outside. Then what is the use of installing a faulty RO and paying all bills. Either get it rectified or refund my seven months that I have paid without using the services..

Payment was done on 21st May 2022 of Rs. 525/- for unlimited water for 1 month but as on today no water coming from the ro. Most irritatingly, no costumer service available before 10 Am. Tell me how i manage for the water. I don't have any other source and have to boil and drink with an infant kid at home. Please resolve the issue immediately.
My Name-Ravi Raghav
Mob: [protected]

My Livpure RO is currently under AMC, but the service of the product is not done on time or regularly. My AMC is dated from Aug-2019 to Aug-2023, of rupees 14250, within the period of AMC they have not done any service on their own, to request a service we have to call then dozen of times over a couple of weeks. Also in AMC, it is specified that the membrane and filter of RO should be changed which they are not changing. I have complained to the local office (Dehradun) many times but they are ignorant and delay the request continuously. I want to hear from the main office of Livpure and want proper service and part replacement over the rest of AMC period
Thank you

2 weeks back I requested for service and person came for service and changed all the filters. He said external filter has to be fixed since it’s bore water so sand got deposited. And external filter cost will be around 700rs he said. I asked to bring and fix external filter inorder to avaoid this sand issue. He said he will come and fix in 2 days but its been more than 2 weeks still he didn’t fix it. Service ticket is closed. That person is not picking my call also. This is not the way customer service should be.

I've ordered orthopaedic mattress and mattress was of poor quality they had accepted my return request but no one is coming for the pickup also my money has not been returned I've getting msg regarding the pickup but no one is contacting me for the same they have been making me fool and also not returning my msg

Hi
Last 15days i am trying all c care number and also rises service request in app also write mails for relocate but i did not get any response still one single call i am not received from livepure team.
It's one of worse services...
Finally i am writing hear and i just need nodal officers details
From many days machine in home not at installation and rent is running who is giving lose for that...
I need compansion and installation done
My coustomer email is [protected]@gmail.com

Hi my name is Arshad khan, i bought livpure ro pep pro plus plus in year 2019 since then its working fine till year only and once i called for servicing there is always a problem they always chrged us extra money n told us ur this item is not working or that not working… Now problem is mainly with ur service agent in my locality he is always making us fools n as we trust ur company so do we trust ur agents also now they r fooling us …. We call for servicing he came n told us ur membrane is not working so we changed it from someone else n once that is not workinh properly we call him again to fix it he came n charged us for filter membrane n other 2 items in filter that we paid him around 2700rs . Now after some time we r facing a problem that water is not coming out from filter so we cll him for serviving he then came n do the necessary n chrgd us 1200rs and when we take sip of water from the filtr its taste very bad so we called him again n ask him to come n check he didnt come same day then we call him in morning again n he didnt come n in evening i called him n ask him to come n check he then send someone else … now that agent is saying that ur membrane is not working u have to chnge it n i talk to same agent that chnged the membrane earlier he is deniying completely that he chnged it and chrged us for that … now u guys tell me what should i do .. i dont have that much money that m goin to spend it every day in that n ur agent is fooling us completly u guuys only looting ur customers

I have paid for a yearly subscription for Livpure smart plan, but after the payment i am not able to reach them. There support number is always busy. The installation agent denied the service and not the product is just lying at my house. I dont even have any mails or communication from livpure when this will be resolved. I dont want to continue this subscription as their team is unresponsive and un reachable and i dont want to have any further issues after the install Water is a necessity and these people are just looting money and cheating over it

Water stopped coming, when i raised a complaint the service is not provided by them even after 1 week. I paid and need refund for the lost time and the money that i spent buying the water outside.

There is a leakage of ro at our shop.we have a business of readymade garments.Due to which some clothes got wet.we had a huge loss.its our humble request to send your team for reapair urgently.we will be very thankful to you.
I called on livpure customer care and i told them to send a person but he denied to send us.

Water has been leaking for last 7 days. Made complaint on 28th April but no one has come till now. I had taken extended warranty but no help.

Bought BRAHMA GRAVITY WATER PURIFIER on 15 April 2022. Bought online by paying money. But I have not received my product yet. Sent few mails. Every time I received a reply saying that it is on the way and delivered in 48 hours to 72 hours. Sent messages to whatsapp number also. No use.

I have registered my request on 28th April. I have my AMC for 2 years. The service engineer told to change RO membrane which was changed by the same person a month ago. But he refused to tell how if a new RO membrane was changed, it will fail within a month. He is asking for a charge of 2750 to change the membrane again. From Last Friday 29th April, I am escalating my request to the customer care several times but still there is no resolution. 5 working days have gone. They are just asking me to wait but not sure they are trying to resolve. Pls resolve my issue soon

I was promised a 2 day delivery and installation post the payment of security deposit. The delivery was done after 3 days and it's 6 days since I have done the payment.
They are taking my complains and assuring the installation to be done the very next day. Their assigned service incharge also isn't picking up the calls.

I would request the company to take thwir product and refund my deposit amount if this is the kind of service they plan on providing.
Ticket Id for reference-
Ticket Received - Service Request Ticket ID:270489

It's 3 days the water filter is not working and getting no help at all

Hi Team,

Since yesterday a Beep sound is coming from my LivPure Water Purifier as soon as it Turned On. I am not sure about the root cause. Could you please help me?

I have registered many complaints a week ago against the purifier which is not working properly and no one has send any of your service boy to look after the RO. So, if your ara not concerned with your customers then tell us, i will buy an another one purifier from another company and file a case against your company. Therefore, repair the purifier as soon as possible or otherwise your company has to face the consequences.

Hello,
I placed the rental livpure smart order last week and they committed delivery and installation in 4 days, but it has been more than a 10 days but there is no update and on calling to customer care numbers going unanswered. Quite disappointed with the service. Please let me know the status of my order and I want to be delivered as soon as possible. Else refund my deposit back.

Not Delivered within 15 days.
Cancellation team also not responding.
Koushik Bhattacharjee
[protected]