LivPure Complaints & Reviews

I have purchased a livpure (Liv-pep-proplus+) water purifier with serial no d8iw44d1042446, on 23/10/2018 from flipkart pvt ltd. There arised a problem with it and i raised a complaint on 16/02/2020 for which a technician visited and said that purifier has ro problem and it has to be replaced for which charges would be rs 3000/. He provided me another option and asked me to take amc as the entire responsibility of water purifier will be taken care by livpure and i need not spend anything for services or damages. Believing his words, i further extended the warranty for another 2 years by paying an additional amount of rs 7000/ on 20/02/2020.
Now again within 5 months, purifier was not working after raising a series of complaints and follow ups from the past one month with job sheet no js[protected], a technician visited and said that ro needs to be replaced and charges to be paid is rs 4000/ as ro will be replaced only once per year. This was not told to me while selling amc. I was amused by the fact, that a brand new livpure water purifier which i purchased worked fine for 1 and 1/2 year and the replaced ro filter which was refurbished mostly (Not a brand new ro filter) did not even last 6 months as all the operating conditions remained same which seriously raises the quality of products and services of your company.
Under the above circumstances, i request you to kindly repair it or replace it immediately.
Thanking you and looking forward for favourable response from your end.

Regards

Since relief in the lockdown given, i m complaining regarding maintenance of the water purifier which i bought in 2019 through flipkrt. The product has not completed one year its free service is also due and regualr maintenance is also pending. Many calls to customer care number but no response. I dropped amny mails also then they had given me area service incharge number name mr deviram sharma but he also was not receiving calls. I tried number of times. Dropped message also but no reply. It has stopped working now.
I am fade up with livpure people.

I am raising a request to uninstall the service, hence i am not getting any response from the team. Due to lockdown i was not there from march mid till now i was in hometown. When i am writing email no response i am receiving.

I had opted for the subscription plan from livpure (On 12th july '20) and made the payment online + submitted the kyc documents.

On 16th july '20, i requested over email to cancel the installation request & refund me the amount, back to the payment source. I had also mentioned the payment details which i had used to make the online payment, so it is easy for them to track & process it.

The ticket number given...

I have registered a complaint on the LIVPURE website 2 months ago but no one has attended the complaint yet. Everytime when I call the customer care they say it will be attended soon without giving any timeline.

Very disappointed with the service. Even after righting to corporate office and customer service there is no proper response.

There is a water leakage problem in the purifier. Cannot switch on the purifier as there is a leakage when the machine is on.

I purchase the livpure water purifier in 2019 Dec but now it gets problematic.The water can't get into the tank.I don, t know what is the issue.I trying to contact company but they didn't respond us till the date. Its been a almost 3 months.So please solve the problem.
Mob No:- [protected]
Alternate No:- [protected]

Received the above message on 25th June, which was close to 1 month since I had a problem with water dispersal with my Livepure. After a month of trials of reaching to customers care ( which very strangely used to & still gets disconnected the moment I get connected to a customer care executive post a hr long wait). Finally I was able to register my complaint and an executive was assigned. I was told that the pump needed to be replaced and would take a week long to replace as he had to place a request @ store. It’s been more than a month, frequent follow-up, escalation remainders, etc., still the issue persists.

Shameless people from shameless company livpure.
Such a worst shameless experience from livpure.
I have taken amc worth rs.5000 to get hassle free service.
Service was due in may. I can understand lockdown reason in may.
But lockdown lifted after may and started calling customer care for sending person to change filters.
Service id : js-[protected]

From may to july, i made more than 100 calls to customer care & their authorised service agent in panvel, maharashtra "tripurari enterprises pvt ltd".
I have taken amc from same livpure authorised service agent "tripurari".
Everytime livpure customer care & service agent said today or tomorrow person will come.

From june onwards service agent started not receiving calls.
'livpure' & service agent "tripurari enterprises" both are not responding and we have buy drinking water everyday from shops.
Who will pay for this...??? Livpure...???
Livpure & their service agents are fooling the customers by taking money for amc.
Its big big fraud & scam...

Give my money back... Which you looted by the name of amc

I purchased amc for 3 years.. My service service request is pending for 2 weeks..
When i call customer service number everyday, they say service request is in progress and somebody will call you back.. But no one calls me back.
Please resolve.. Same thing happened for previous service requests also.

Excellent customer service until you make me purchase amc.. Pathetic customer service when it comes to actual service..
On july 4th, i got this message
Dear customer, thank you for registering your service complaint. Your call id is js-[protected]. Please call [protected] for any query.

My location : hyderabad.
I raised the incident on 10th june 2020 as the tap is broken, no one has attended it till today.. It takes more than 30 mins just to get connected to the customer care number and then it gets disconnected most of the time.
Ticket number : js[protected]
Finally i got number of service center personnel - "narasimlu" who promised twice that he will come next day, but never turned up. The area manager "prashant bunny" is not picking up as well.
I also have an amc that is valid till november 2020.
My wife is pregnant. It is critical for us to have filtered water.
Please have some one attend it.

Hi,

I am getting beep sound in livpure Smart RO.
My subscription is valid till SEPTEMBER 2020
EVEN after raising multiple request and posting on FB page and calling them again on customer support, I am not receiving any response

Kindly assist...

I have purchased RO from Livpure through flipkart on June 26, I was assigned a job card for installation JS-[protected] on June 27. It was promised to install in 5 working days. I have been following with customer care since then and after 12 escalations also on none turned from Livpure. Contact number provided donot answer my calls. Customer care says issue will be resolved but never happened. Now my return period is over too! I went a head to raise escaltion on my own at livpure website and no one turned even after that. Not sure what else should I do expect a call from Livpure company.

I have purchased the amc for 2 years (Worth rupees 6800) on 17/12/19 and having the problem that water is not purifying and also taking more consumption to filter. So i have raised a service complaints as mentioned below. As per the customer care representative, they should resolve the service request with in 2 days but no one is responding to my requests. Finally i'm buying water tins outside, even i'm having this water purifier.

If i call customer care, they are treating customers harshly and said "my job is collecting request and send to team" and they given one number but no use "no one is picking the call".

Service complaint 1 (April 5th 2020) : js-[protected]
Service complaint 2 (Middle of may) : i called customer care, they have taken the request but i didn't get any complaint number after the call complete.
Service complaint 3 (June 29th 2020) : js-[protected]

In this pandemic situation, each and every penny will important. From last 2 months i am purchasing water tins outside each one 25/- (Approx 2000 rupees)

Please do needful against these irresponsible and fraud (Why i am saying fraud is they have my money and not responding properly) company.

I have a water filter from livepure rented, i am in a greenzone in bangalore city.

Water tap is broken and i registered my complaint on may 21st 2020

Customer care they do not pick our call, i have called them over 100 times.
I have been emailing them from 1 month 8 days, multiple service requests raised nobody picks or responds, i am simply paying for the service.

Few of my complaint numbers

Js-[protected]
Js-[protected]

I strongly suggest nobody buy this water filter, worst customer care and worst service. Never buy this stupid product, i am paying for nuts.

Regards,
Supreeth
Bangalore

I had requested livpure for paid servicing though the machine was working fine. The service personnel who arrived from livpure has changed the external filters but within next few hours the water was draining from the entire unit all over the place. When contacted again, they said that the ro filter inside the component is damaged and we need to pay for the same where the damage was done entirely by the service personnel.

Hi there
I have purchased live pure water purifier 7 month ago.
Within 5 month it started taking around 5 hours to fill up tank 7 ltr.
I have contacted customer care and after calling n number of times finally they did cleaning of filter but it didn't work.
Now i have tried to contact customer care to replace but they are not responding. I tried to contact with email, portal and customer care number but no response.

I have taken amc for 2 years for my ro water purifier, ending on july 2021, but i am not getting service even after raising service request multiple times. Many times, service request is closed without a call back or engineer visit.

Not sure why there is so much delay in service. Ro is not working for 5 days now and there is no call back. My complaint number is js-[protected] and escalation number is 30046.

If there is any issue, and livpure is not able to provide service, please let me know. I will look for other available options in market.
Not at all happy with the service though the product is good.

I would never refer this product to any one only because of poor service.
Regards,
Ravindra singh
Contact number -[protected]

Complaint number - js[protected]

Date - apr 12, 2020 - i had raised a request for maintenance of liv pure water purifier at my home. The water purifier have been displaying red light to contact livpure customer care.

I kept patience and had wait for more time, as due to recent pandemic situation.

I escalated the request on may 29, 2020, did number of followup.
I asked for the mobile number of representative and they gave me number for two person "shailendra tiwary" and the other one was "manish"
Both's numbers are not reachable.

Now the customer care representative is disconnecting call everytime after taking my complaint number.

I had subscribed for Livpure smart RO from their website https://www.livpuresmart.com/ on May 19. Since then there was no contact from them regarding delivery and installation. I tried calling their support number and no one responded. No reply to me emails as well. znow they have charged me for 2nd month on June 19 with no water purifier installed or even contacted about. I want my subscription cancelled and money refunded.

Rejin...

Our warranty period for livpure water purifier was till 20th of april 2020 which was the period of lockdown. Free service was due on 18th of march 2020. Which livpure did not provided us. We did not have a call or visit from the engineering department. Also, one service which was provided 6months back, the engineer by fraud filled in the system that filters were changed, but in actual he did not changed any filters and now they are not providing us the service.
We tried contacting customer care but did not receive a response or call back or acknowledgment.
I even have a complaint registered on 28th or march 2020, which was not acknowledged, complain id : bciw34d1019830.
We did not get a rescheduled visit or service id from livpure. Now after we ourself contacting customer care for our due service, we are being
Asked to pay the service and also we are not receiving the free service and benefits the warranty had.
We have contacted [protected]@livpure.com 7 times since march and dropped a mail 6 times now. Still there is no acknowledgment and no service is provided. Our water purifier has stopped working now and being in middle class family this was our first water purifier which is not working within a year.
Worst service providers!!
Livpure is not acknowledging customer complaints.