LivPure Complaints & Reviews

I have bought water purifier model touch 2000 one year back, i am having a service request because my filter is not dispensing water. even manually tap button also not dispensing water also required some parts(touch board, filters) which are not available at my place, please send service person asap.

name: kb Venkatesh,
mobile:[protected], [protected].
mail:[protected]@gmail.com

thank you

I bought my Livpure LIV-PEP-PROPLUS+ 7 L RO + UV + UF Water Purifier with a 1 year manufacturing warranty on[protected]. It was delivered & installed by end of the month.

Since January the machine regularly stopped working. After the 3rd time i was in perpetual panic about when i am going to run out of water. i explained this in a detailed note to LivPure. But they showed no care or regard. Finally in March the float in my RO was removed with a promise that it would be replaced shortly. In the next few days lockdown happened. I received a mail stating my open request was going to be closed due to the lockdown. I understand not getting service due to lockdown but why close my open request? But to no avail. Now its 6 months and i have to spend considerable time everyday standing in front of my RO to ensure it does not overflow and flood the kitchen or cause an electrical short circuit. I wish this was US i would have sued them for mental agony & torture.

Now the worst thing is, my SR is closed & i cannot raise a new SR. The phone request refuses to accept my service request stating that there is already an open request.

Every other consumer company has restarted service except Livpure. I cannot imagine people like Tendulkar endorsing this brand. Its a shame what a customer has to go through after shelling out 8K.

Now the one year period is also coming to an end. I have spent 9 months out of this one year with a defective product. I have bought bottled water multiple times in the past one year due to the malfunctioning of this RO

I have started sharing my experience with all my friends, neighbours & colleagues. It appears a few have also had similar experiences. So we have pledged to spread the message to as many people as possible. The nightmare of paying to buy safe water for your family & ending up with misery.

I bought new livpure ac through store and it's being 2 months I am having issue from the starting when ac installed. Every time engineer is coming and doing some troubleshoot after that it works for 1 day and after same issue occour. Engineer which are coming all are unprofessional and senseless who climb on bed with shoes . Such unhygienic service which I am getting from livepure. I asked multiple times to change my ac as it's only 2 months I bought it and from the 10day it is showing problem.

Hi Livpure,

I have bought Livpure RO from Flipkart and using it from past sometime. but i have faced very worst service experience, unprofessional & rude behavior of service executive (Pravesh Mishra). I am also attaching the proof of misbehave and unethical practices performed by service executives to take OTP message remotely without performing any task and when i denied to do so then (Pravesh MIshra) on his visit disturbed my RO machine, creating problems for us and when we raised complain then this guy( Pravesh Mishra) is asking others also not do the service properly. I live with my family and this person has misbehaved with me as i have not incorporated in unethical practices of sharing fake service OTPs.

The whole incidence in brief below:

Incidence 1:
During the lockdown time in march, i went to my home town and RO was not in use but the service executive keeps on approaching to do the service around July 2020. When i said that i m not there at my place and will let him know when i will be there for service. Then the executive named (Pravesh Mishra) keeps on calling me again & again and sending personal messages to send the OTP for confirming fake service when he has not done anything. When i refused he said "I m the only one who will come for RO service, then i will see it". I refused to provide fake confirmation of service through OTP.

Service Request 1 :
When i came back to my place after 15 day of proper functioning of RO (PH level 70) then i raised a service request on the customer service as it was mandated for the service. Pravesh Mishra came for the service and done something with machine and disturbed the whole PH control system. When we asked that PH level is above 150 then he responded rudely that it will automatically correct after sometime as he was trying to ruin the RO as we have not provided him with the asked fake service OTPs for the confirming serivce.

Service Request 2 :
When PH level not came to normal after a week then we raised concern again with customer service then someone from third party came and changed the sediment filter and called Pravesh again that what he has done with machine as the phone call was on speaker i have listen Pravesh rudely replied " Thok thak k chale aao tum, bol do sahi nhi ho raha hai" After changing the sediment filter & service by third party the PH level comes around 15-20.

Service Request 3:
After sometime o[censored]sual working when we checked that PH level is too low then we raised complain again for this, then Pravesh Mishra came again and without checking machine, he started saying all the filters and machine are not disturbed required to be changed. When we asked him to check the machine first and then give his views. He started misbehaving with me and talking loudly, creating nuisance at my place when my family was there.

This is been the worst service received by any company to us for not cooperating with unethical and unprofessional activities of service executives. People like Pravesh Mishra are such an harm for your system that company will not able to gain customer confidence again like i have suffered. It is just because there is no verification after service or rating of service from company ends employees are making fools to customer.

I will raise this concern in consumer forum to do the justice for us as after several complains concern is not resolved & executives are making fools to customers on behalf of company.

I m also attaching proofs of the same in attachment

Akhilesh Singh

Livpure is the worst purifier in the market.

I've bought it on august 16th. And it's not working now.

I raised a complaint on 4th october and today is 7th. Nobody lifts the call.

Even if i call the costumer care, they disconnect the call saying you'll get a call back. The service engineers do not lift the call.

I called the area in-charge and he says that repair will be done tomorrow. Everyday it's the same story.

I recommend not buy andy filter from livpure. Pathetic service.

My job sheet id is js-[protected]

We have registered complaint and also under warranty, this is second time facing issues with that machine, company and service manager is not responding at all . Vengatesh 1/191 middle st
Karadichithur 606207 [protected]

I have paid amount 6, 800 for amc of my livpure pe pro + to ramachandra (Mobile: [protected]) on 29th august and till now it is not activated, i am daily checking with him and he was telling me that he will check and update, but till now no update.
Yesterday he told that he paid the amount to his manager murali (Mobile : [protected]) and asked me to check with him, i also checked with him but till now no response.

Can you please help me.

There is no many problem with livpure. I purchase this item about 1 year ago and it generated problem 6 times. Servicing is not so proper because i did servicing yesterday and today is not working, i’m calling back to back but nobody responding. Please provide a better service atleast.

Registered mobile number - [protected]
Name - vishal kumar
Product serial - d9hw34d1006006
I registered a complaint in june of 2020 and customer care says we exclate your request from our side... But nothing happens no one calls me to solve my problem.
I called customer many times during 2-3 months but they do nothing from his side..
Today i called customer care yo excalate the request but they took the details and after 1 minute disconnect the call i again tried to call but all of them took the details and disconnect the call.
Contact number-[protected]

I am using livpure glo ro, serial no. C8hw53d1009019. I bought an amc of this product on 01.09.2018. At the time of purchase of amc it was told to me that if i buy amc for 2 years company will provide 1 year extra ie 2+1 =3 yrs amc.

But recently when i enquired to customer care i came to know my amc registered for 2 year only..

This issue was esclated to mr harsh dhanuka and company founder mr rakesh malhotra also but its been nearly 2 months time no one turned up.

Regards,
Shivaditya gautam

I bought live pure ro in 2018 after my first year warranty done, i have opted for 2 years amc last nov.

Until its with the product 1 year warranty no issue, after which i am getting continuous issues.

Executive said every three months there will be an inspection. Anything goes wrong / not working we will change, since regular maintenance is there no issues will come, so i took.

Last december the ro membrane got a change and outer filter along with it.

In march again my ro not working, executive said again ro membrane gone need to change and pay 2500. I called customer care and they said to change looks like i dont have full info, finally he changed and went without charging. Not sure from my second year amc he changed it.

As regular maintenance 3 weeks back service person came and changed the outside filter, that also he asked me to pay then i said it can be changed twice for a single year amc then he changed and went without charging.

Now my ro has a leakage issue. I registered a complaint, a service person came and said motor issue and he can get it by next day. Also the ro membrane is gone again. And i need to pay 2500 this time to get it changed.

I am not sure the products changed by livpure in amc are original and good one. I have paid for 2 years amc just to be with no issue. Ro membrane is going for any issue with ro, what kind of design is this? Ro membrane is internal one and its costly any small issue with ro, ro membrane also goes along with it.

Also even if it 2500, its working only for 3 months. Whatever changed for me twice is it original one and is there any warranty or minimal time period?

In every three months general checkup why it is not checked properly?
I cant keep on changing for every three month 2500 along with amc for 10000 for 2 years.

If this is the case i would like to cancel my second year amc and go for another purifier.

I have created a ticket (Js [protected]) and wrote a mail (46477), every time you call though you chose english as language you will be connected to hindi rep and they do know english and say will give a call back you wont get that call back even you wait for years. Mail also same case i have written mail 20 days back and send reminder mail twice no response. They have a policy of auto close any ticket in 15 days even if it is not resolved. Now my ticket is closed without speaking with me or resolving the issue

Luckily you connected to english rep they will say i will escalate to lead and tech team they will contact me. No one called me for 2 days. And they have shared chennai head or some one number i called and explained the issue after that whenever i call he is not picking.
Worst customer service.

Am requesting for service from last 10days onwards and nobody is responding. I have taken ACM service of 3 year.

I have purchased a livpure (Liv-pep-proplus+) water purifier with serial no d8iw44d1042446, on 23/10/2018 from flipkart pvt ltd. There arised a problem with it and i raised a complaint on 16/02/2020 for which a technician visited and said that purifier has ro problem and it has to be replaced for which charges would be rs 3000/. He provided me another option and asked me to take amc as the entire responsibility of water purifier will be taken care by livpure and i need not spend anything for services or damages. Believing his words, i further extended the warranty for another 2 years by paying an additional amount of rs 7000/ on 20/02/2020.
Now again within 5 months, purifier was not working after raising a series of complaints and follow ups from the past one month with job sheet no js[protected], a technician visited and said that ro needs to be replaced and charges to be paid is rs 4000/ as ro will be replaced only once per year. This was not told to me while selling amc. I was amused by the fact, that a brand new livpure water purifier which i purchased worked fine for 1 and 1/2 year and the replaced ro filter which was refurbished mostly (Not a brand new ro filter) did not even last 6 months as all the operating conditions remained same which seriously raises the quality of products and services of your company.
Under the above circumstances, i request you to kindly repair it or replace it immediately.
Thanking you and looking forward for favourable response from your end.

Regards

Since relief in the lockdown given, i m complaining regarding maintenance of the water purifier which i bought in 2019 through flipkrt. The product has not completed one year its free service is also due and regualr maintenance is also pending. Many calls to customer care number but no response. I dropped amny mails also then they had given me area service incharge number name mr deviram sharma but he also was not receiving calls. I tried number of times. Dropped message also but no reply. It has stopped working now.
I am fade up with livpure people.

I am raising a request to uninstall the service, hence i am not getting any response from the team. Due to lockdown i was not there from march mid till now i was in hometown. When i am writing email no response i am receiving.

I have registered a complaint on the LIVPURE website 2 months ago but no one has attended the complaint yet. Everytime when I call the customer care they say it will be attended soon without giving any timeline.

Very disappointed with the service. Even after righting to corporate office and customer service there is no proper response.

There is a water leakage problem in the purifier. Cannot switch on the purifier as there is a leakage when the machine is on.

I purchase the livpure water purifier in 2019 Dec but now it gets problematic.The water can't get into the tank.I don, t know what is the issue.I trying to contact company but they didn't respond us till the date. Its been a almost 3 months.So please solve the problem.
Mob No:- [protected]
Alternate No:- [protected]

Received the above message on 25th June, which was close to 1 month since I had a problem with water dispersal with my Livepure. After a month of trials of reaching to customers care ( which very strangely used to & still gets disconnected the moment I get connected to a customer care executive post a hr long wait). Finally I was able to register my complaint and an executive was assigned. I was told that the pump needed to be replaced and would take a week long to replace as he had to place a request @ store. It’s been more than a month, frequent follow-up, escalation remainders, etc., still the issue persists.

Shameless people from shameless company livpure.
Such a worst shameless experience from livpure.
I have taken amc worth rs.5000 to get hassle free service.
Service was due in may. I can understand lockdown reason in may.
But lockdown lifted after may and started calling customer care for sending person to change filters.
Service id : js-[protected]

From may to july, i made more than 100 calls to customer care & their authorised service agent in panvel, maharashtra "tripurari enterprises pvt ltd".
I have taken amc from same livpure authorised service agent "tripurari".
Everytime livpure customer care & service agent said today or tomorrow person will come.

From june onwards service agent started not receiving calls.
'livpure' & service agent "tripurari enterprises" both are not responding and we have buy drinking water everyday from shops.
Who will pay for this...??? Livpure...???
Livpure & their service agents are fooling the customers by taking money for amc.
Its big big fraud & scam...

Give my money back... Which you looted by the name of amc

I purchased amc for 3 years.. My service service request is pending for 2 weeks..
When i call customer service number everyday, they say service request is in progress and somebody will call you back.. But no one calls me back.
Please resolve.. Same thing happened for previous service requests also.

Excellent customer service until you make me purchase amc.. Pathetic customer service when it comes to actual service..
On july 4th, i got this message
Dear customer, thank you for registering your service complaint. Your call id is js-[protected]. Please call [protected] for any query.