LivPure Complaints & Reviews

My machine is continuously beeping.

Complaint REF NO: JS-[protected] RAISED MAY 21 ESCALATED MAY 25 ALLOTTED TECHNICIAN HAS NOT RESPONDED TO MY CALLS LIVPURE HEAD OFFICE has closed THIS COMPLAINT abruptly CALL CENTER LIVPURE - CALLED 22 TIMES FOR CONNECTION they have raised a new COMPLAINT NO: JS-[protected] ON MAY 28 AGAIN The ALLOTTED technician are not at all responding to my calls. NOW LIVPURE CUSTOMER CARE NUMBER ALSO NOT AVAILABLE AND DISCONNECTING ABRUPTLY. MORE THAN 3 WEEKS SINCE PROBLEM WITH OUR FILTER AND NO SERVICE. Regards, Sujeet Product Serial No: A2GW24D1012746 Maintenance contract 8/9/2018 to 8/9/2020 Book No. 7375 Receipt No. 184356

I have been facing water leakage issue from ro purifier from saturday night, even though if am keeping it shut down from main switch the leakage is there, i have registered the following complaint thrice from sunday morning but i have not received any confirmation call on the same..,

Dear customer, thank you for registering your service complaint. Your call id is js-[protected]. Please call [protected] for any query.

Below is the trail mail sent on monday including two attachments of call list screenshots:-

Special police officer sv ramesh
Attachments
Mon, jun 15, 2:22 pm (22 hours ago)
To customercare

Dear livepure team,

Referring to the trailing mail, this is for your kind information that i haven't received any call regarding the complant ticket or request raised.

I have also been calling customer care since morning, sometimes nobody responds, sometimes its get disconnected automatically and sometimes its on hold for 14-15 mins and then disconnect (Screenshot of call attached).

If your team can go with the previous mails hope you can understand that from day one i purchased livepure, i have faced been facing tremendous bad & filthy experience and now again the same..

Why is it your team unable to provide satisfaction job to clients, why this delay and negligence in your service.
What is your expectation for future sevice..?

Waiting for your suitable action and reply on at the earliest please.

Orelse i have take action on my behalf seriously this time.

After these many mails and calling customer care also there have been no response.

If any technician is solving the issue by today evening then its ok, orelse i am going share all this issue from the date of purchase alongwith call records list and mails in social media.

I've ordered livpure bolt copper ro purifier from www.livpure.com on june 5th

Order no - lv2040481675711591358553

Once i placed the order, i received a confirmation. After that, i called customer care number multiple times and also sent multiple mails. Still, i didn't get a single response from livpure. Now i want to cancel the order, even i can't do that because no one is responding

Hello there,
I contacted livpure customer care to registered a complaint on 02.05.2020 that there is no flow of water in my filter for which a complaint ID generated and that is JS-[protected]. But they did not respond. After too many calls and email sent to [protected]@livpure.com, a technician visit my home on 30.05.2020. He started the flow of water in my filter which was stopped from one month. Then he examined the TDS level of the water and told that TDS level is 110 and told me to taste the water. The water taste is quite hard, so I told him about this. In this regard, he assured me that after one time empty the whole water from filter, it taste will be good as the filter was stopped from one month and then he left.
Further, it is mentioned that from last three days I empty the whole water from the filter twice a day but still the water taste is hard. I also have a TDS meter. When I examined the TDS level of water, it shows 330 TDS level which is my tap water TDS level. So, I came out to a conclusion that my RO is not working. Because on 30.05.2020, the technician who visit my home also told that my RO is not working properly. He told me that he could change my RO in few days if water is not filtered well. So, when we observed that the water is not filtered well then we don't share the closure code of above complaint but company close the complaint automatically.
Later we complaint again regarding my RO on 03.06.2020 for which a complaint ID generated and that is JS-[protected]. From this complaint we contacted customer care over phone but since 11 days my problem is not solved yet.
Further, It is mentioned that I purchase the ACMC of my filter of Rupees 10, 500 for three years on 15.07.2017 which will close on 15.07.2020. The copy of the above ACMC invoice cum receipt is enclosed for your kind information. As the ACMC of my filter is closed in upcoming month, so I think company will fraud me in view of changing my RO.
Please help me in this regard as soon as possible.

I purchased livpure glo ro + uv mineralizer 2 years back in march 2018.

There is a long beep sound ongoing in the purifier.

Call id raised on june 6 is unresolved till date (June 13) due to irresponsible behavior of livpure and its technician

I have raised several complaints on customer care number and it was simply left unattended.

To make matters worse, livpure team is not aware on their own manpower. The service person whose name and number appears in sms from livpure doesnt pickup the phone, then says "livpure company is now closed", says he has left company and i should buy new purifier of his new company? What the hell is this nonsense? Why is this person number completely not removed from all livpure databases?

The person to whom the job was allotted has not completed a single task of all past jobs, yet his name keeps appearing in livpure sms.
Person concerned - satyajit halder [protected]

Livpure product id - d3hw53d1001055
Customer details - sourabh saha [protected]

Since the time we installed the water purifier, we have ensure that the device runs on AMC as their technician strongly recommended that we apply for it as the parts can be very expensive. Had been getting good service from the technicians though its very difficult to get through to a call center representative to book an appt. I booked a complaint in march 2020, I have been waiting for a technician to service our RO since then. We found out that Balram Kori the technician who used to regularly visit my place for service stopped serving that area. The water doesnt get filtered and the machine runs the whole day draining water through its outlet i dont know how. Have been a struggle to get through to call center and everytime i get through to them as a new customer in the IVR options, they send me the same old message (March20-Balram Kori) until today. When asked, they gave me another number Manish Sharma whose mobile number is no more valid. I paid 5000 last year and renewed my AMC but the kind of service once money is taken has been this. They say its due to lockdown but the complaints was booked much before the lockdown and now its lifted too. no answer from anyone. Not a single call from call center but teh IVR keeps telling me someone will call back.can someone urgently look into this as im tired of this machine now and even ready to discard it . Holding on it only because i have paid the AMC. Companies can be shameless and choose not to respond at all. Ill see what Livepure chooses to do. Even their website complaint forms dont work.

No service person attended till now. Request pending since three months... Sent more than 10 mails to customer care for the service still no response. I took 4 yrs amc... Water taste got changed now, i want to change the filter but the service person is not coming and not response if you call the service person... Worst service ever since purchased.

Very much frustrated with livpure... I paid 14000 as amc for 4 years still they are not bothered to do the service.. Can anyone help this issue please?

Complaint no js[protected]

Either do the service or return my money back

Thanks
Sujitha
[protected]

I have recharged my water purifier but still, it is not working. I do a recharge of every month and now due to lockdown i was at my home town and do not recharge my water purifier as it is on a rent basis. Now i do a recharge of all last 2 months but still, it is not working because i forgot to recharge of september 2019. But somehow they do not stop my service as they have fewer customers may be at that time. I have referred much live pure water purifier to my friend at that time maybe this the reason they did not stop the ro. But now live pure is demanding from me last 4-month rent and disconnect my ro from backend. No body is giving the right solution to me.
Now i have mailed them but no one replying. On customer care number nobody responding.

I have taken livpure smart - the rental one and paid for the entire year. 3 months back the water stopped coming from the machine and i contacted the customer care and they told the service guy can't come because of lockdown. Now that the lockdown is relaxed and people are going to servicing livpure normal machines and not livpure smart ones, i don't understand why is that happening. I am spending triple the amount of buying cans and other water sources now. I want either the money i had to spend in these days to be reimbursed or i want the repair to happen immediately or i want the machine to be taken off and give me back the amount i paid extra

Case date: 29-12-19 complaint id js-[protected]

I had registered a complaint on 29-12-19, the water filter was not working, within a couple of days their service engineer did contact me and attend the fault, and informed me that the water filter was jammed/damaged and it required 1200/- for replacement. I also agreed to replace it. He replaced the filter in my presence and then he changed a transformer inside the filter and ran the filter perfectly.

At the same time, i raised a query, why were you replacing the electrical parts for filter replacement, he responded illogically, then i demanded the same condition to re-install my old filters and prove it was damaged.

He failed to do the same, and confronted his mistakes. After that he restored the old one and left my home.

The reason was the fault in the electrical part which is still under warranty. Your service operator has to repair the filter without any cost implication to the customer. However, he had commercialized the matter and demanded money in the case i opt for new electrical parts.

At the same time i had surfaced out the real cause of the malfunctioning/leakage of the filter, without paying heed to my concern, he left with no positive solutions.

Case date: 27-03-20 complaint id js - [protected]

Now again the same leakage was started, and i registered a complaint in march, now 3 month are over and nobody has contacted me for repair/service. Hence. I request to solve my issue immediately and take necessary steps to extend my warranty for your no service period.

I have rented a ro through there livpure smart service. Its a payable water service. I have replaced all my old water services like water can etc. As i opted a rented ro. Now i have made a recharge to refill the water. Its not showing in the app the updated litres also i am with no water from past two days. They dont even reply and pick call on customer care. I havent felt this helpless in my entire life. I live alone and i am without drinking water from past two days. I had to drink tap water, whats the point to have an ro. I wonder what if it happens to old person or a pergnant women. I have made the recharged two time.

I bought liv pure pep pro + from flipkart on march 17th and after a long wait and so many calls to technician it was installed on 22nd of march.

The next day itself it stopped working. And when i raised a service request they said its lockdown and we can't provide service. I thought oh its okay. And after almost a one and half month in 17th june i raised a service request again then they said the same thing that they'll operate from 1st june.

Now again its been 7 daya since i'm calling the customer care everyday. I always get same response that our technican will get back to you. But yet i never heard back from the technician.

They gave me some numbers which the technicians would never bother to lift the calls.

I tried calling giribabu, ashok, abul, sathyam. All sorts of numbers customer care gave me none of them gave answer.

Livpure smart was installed on 3rd june. Still it’s not working. Not able to connect to customer care. Already raised a ticket. Didn’t get any response from their side. Subscription has been started, even though i am not able to use it

I have purchased 1 year amc for my livpure water purifier and registered a request for servicing on 28 april.
The request is opened since then and there is no response from livpure even after multiple escalations and chasers.
Please take necessary action.

I have purchased an amc and i am not getting service

No service person attended till now. Request pending since three months... Sent more than 3 mails to customer care for the service still no response. I took 4 yrs amc... Water taste got changed now, i want to change the filter but the service person is not coming and not response if you call the service person... Worst service ever since purchased.

Very much frustrated with livpure... I paid 14000 as amc for 4 years still they are not bothered to do the service.. Can anyone help this issue please?

Complaint no js[protected]

I did my full payment for titanium 12 months subscription plan on may 25th i. E. More than 10 days now. They enever respond to emails or phone calls. After calling into their customer care [protected] for about 50 times, i was lucky to get hold of the agent on june 2nd who promised me that water purifier would get installed on june 4th without fail. I asked her what is the guarantee and she hung up on me.

I kept calling them again on june 3rd & today for another 50 times but i am in a queue every time i call into their customer care number and the ivr says - all the customer care executives are busy at the moment, please leve a message and we will get back to you at the earliest.

They never returned my call nor did they respond to my emails. They generate auto-ticket and provide the url of it. I checked the status and there is no update on the ticket# 169933.

I started to believe that this they are scammers. I've patient at my home and i cannot afford any delays in getting myself this ro.

We opt this subscription based water purifier because we cannot afford to buy one. I also chose this because they are using schin tendulkar as their brand partner.

They are spoiling & cheating everyone. Below are the details of my invoice of titanium 12 months subscription plan.

Livpure private limited gstin: 27aaccl0231b1za
Tax is payable on reverse charges: no
Invoice no : 18-19/302936
Invoice date : 25 may 2020
Sales order : sd1088
Registered mobile no. [protected]

Is anyone listening here to our genuine complaints and acknowledging anything?

I have subscribed to titanium plan smart ro water machine not working, and there is no water coming i have raised a service request no (Js[protected]) it's been a week no one have called me regarding the issue. And no one even responding to my email and calls on this [protected] number. I raised escalation reques also. Still no responce.

I have been strughling with my ro for last 3 weeks, i am continously chasing the support team through email. But till today except email reply none of the executive came and resolvedthe issue. I am currently running short of water. Please help me in this.
Ph - [protected]