LivPure Complaints & Reviews

My machine is covered with ACMC of 2 years, A Preventive maintenance ticket was opened on 23rd March. I waited for almost for two months, because I know the lock-down situation. Even after things got normal I didn't get proper response or service.
I have raised a re-installation request, an engineer came and mounted the RO machine and charged Rs.500. After install there is a leakage inside purifier and he refused to do further servicing as he didn't got any job code. He also not aware of my machine is covered by ACMC. Simple mounting can be done by anyone, even i can do it with a Plumber.
I am repeatedly calling the customer care and Area incharge but helpless. I had to wait for several hours on call but there is no positive response and no steps taken. Area incharge is always busy or he won't pick the call.

Pathetic support, I never suggest Livpure for anyone. Also planning to throw away this crap if any further repair raises.Waste of money and time.

Ro has been delivered to my home and waiting for installation for more than 5 days.
I got ro on 21st may, then i got a call on 22 nd evening, for installation next day. I did wait for whole day, no one came and no other info (Like installation person number) has been given. Then on 24 th may, i got another call and they ask my availability, i said i will be in home, then the installation person has called me in evening and asked for my location detail and told me he will come next day after 2 pm. I have called him around 2 pm next day, the ring was going but he is not picking. I tried multiple times and also dropped some messages also, but no response i got from installation person. Then around 5 pm i tried calling customer care, and they tolde it's holiday that's why person has not come.
I told them that those guys only said that they will come today. And atleast when i am calling he should pick up and tell that he will not come. Why waste other times.
Today also i am waiting but, i guess in vain.
I don't want to compalain like this but i didn't have any other option. I request either take your machine back and refund my money. If this is your idea of service, i don't need it.

Dear sir/madam,

I have lodged the complaint at liv pure for water leakage of machine on 21st may 2020. This is reference number "js-[protected]". I have been sent many reminder emails to [protected]@livpure.in.. So far no one called me and solved the problem. Even i registered my complaint in escalation matrix n their site, no one taken any action so far.
Due to this, we have been suffering water criris my home since last thursday.
Kindly request you to solve my problem. Livpure service is really makes me on a big pressure.

Kindly help me on this regard.

Regards,
Baskaran. V
+[protected]

On 15 october 2018 i have purchased livpure pep pro. Last year 2019 (Nov.) after 1 year of purchase some issue was raised regarding quantity of cleaning water. I called the engineer who took 3500 rs and changed the candle and membrane. Now from april mid same problem is there again. I just want to know the life of the livpure membrane is only 5-6 months or some other issue is there.

Dear sir,

I have paid rs 4750 to livpure ro engineer name tejram mobile no-[protected] for amc
But he has not made any amc
Please find attached proof of payment.

And now my livpure ro is not working fine from last 45 days i am facing bad taste of water
Continously i am lodging complaint to customer care but till now my problem has not been solved.
When i asked to area manager mr rahul.
He is saying no money has been deposited and we will not look for your complaint.

Its my request you to please look into this matter as soon as possible as bad water can leads to bad health problems.
Now i will escalate it to consumer court and will surely tell my near and dear ones to dont buy livpure products.

Your executive came for livpure ro repaire... He had check ro nd i make payment by cash... After go ur executive leakage start agian so i was call ur executive pic my call nd he's said come for checking so that day nd today he's not come for ro service... My payment is waste for ro repaire...

Executive name-
Dear customer, your service request no. Js-[protected] & call closure code is 82125 allocated for[protected]to manoj bhatia[protected] north delhi, [protected]. Please call [protected] for any query.

A complaint regarding the livpure purifier not working was lodged on 14/05/2020. I was told that an engineer would come to my apartment to fix it by 16/05/2020. I was also given a number of a person who would assist me. This person is not picking up my call and no engineer has come till now neither did i receive anything over my phone for the confirmation.

My name is niranjan, my mail id is [protected]@gmail.com. My livpure ro water purifier is not working properly. It wastes alot of water and filters only little water. I am always unable to reach someone through the livoure helpline. I regret buying this. The board does not work and i am unable to click buttons ro filter. I need this resolved or i am going to throw this away.

My ro is not working from last 4 days ie. 12may 2020. One engineer came tomm and check, but still my ro is not yet fixed. Its under warranty. I already called area manager and inform him about my problem. But my mr. Khan is not picking up my call, i tried around 25 30 times to him and mr uday singh is the distributor. He is also not picking up call from today. I want you to fix my ro within 24 hours.

Works customer service. No proper response. My water purifier is not working for more than 1 month. Even after raised a service complaint no response. Escalated thrice. Customer executives are disconnecting the call without proper response.

Please find the below details.

Dear customer, thank you for registering your service complaint. Your call id is js-[protected]. Please call [protected] for any query.

My livpure water purifier is not working from 7th may 2020 after registering a service complaint, i have received sms containing complaint number and engineer contact details. I have contacted engineer and there is no response and again i called cust care and informed they have given me the contact details of area dealer. I tried calling the area dealer and he is not attending the call, tried atleast 25 times and no response.

Hi.
I saw the add that livpure smart heka water purifier rent water purifiers on monthly basis. Before payment the customer care representative was attending the call but now after payment being done no one is picking up the call neither i got any product delivered to my address nor installation. On saturday i got a email from one of the representative asking for some additional kyc documents which was submitted to him that day itself. No after calling him, even he's not picking the call. I have seen lot of people complaining about this product. I have tried multiple times to reach out to them via customer care number but now the thing is out of my control. I would request please take necessary action on this fradulent company as they are looting money from people in the name of water purifiers.

Sir,
I'm using livpure hero plus water purifier for the past 02 years. I've taken 3 years amc on 07/03/2020 by paying rs.9500/- & my purifier gave trouble on 12/03/2020.. I've placed service request no: js-[protected] on 13/03/2020. But even after 10 days of wait, no one responded & my call cancelled due to lock down on 23.03.2020. As per amc norms my request should be attempted within 24 hours. But even after 10 days also it's not resolved. Further i've once again placed new request on 01.04.2020. I've got message that my request forwarded to your service engineer. But no further communication from livpure. I've also placed escalation request dated 27.04.2020 & contacted customer care n number of times. Contacted local service hr also. But my efforts are in vain. I have to purchase water outside during this tough lockdown time though i've paid more than the cost of my purifier just for amc. Due to the negligence of livpure company i'm mentally suffered for the past 2 months & i need to frequently go out for water risking my life in danger. I want to file complaint.. Please guide sir..

Hi.
I heard about this livpure smart heka water purifier that they rent water purifiers on monthly basis. Before payment the customer care representative was attending the call even few times they called me back. But now after payment no one is picking up the call neither i got any product delivered to my address nor installation. I have seen lot of people complaining the same thing about this product. I have tried all possible ways to reach out to them. Now the thing is out of my control. I would request please take necessary action on this fradulent company as they are looting money from people in the name of water purifiers.

I paid this fraud and third class company in the month of march 2020 around 675 rs for the installation of new subscription. After that due to their pathetic they were not able collate my address and all. Around 6 to 7 seven people used send me emails everyday for the same reason that they need my documents. I have sent my documents many times but they were very care less. I asked them to refund my money it's more then 2 months now. No response...

I had payed the subscription for installation of water purifier device by middle of march, still now no body from bangalore team contacted me.Can i know when the installation wil start from your company.

I had paid the initial deposit amount of 575, please find the screenshot attached

Please no body else get cheated, its a fraudulent company,

not even a single response from there support team be aware that this is a fraud act of collecting 575 rs from everyone and not providing with any service

regards
ramesh.p
[protected]

Hi we have taken amc for livpure for two years. Recently there was an issue with our ro. This was assigned to an execute called sanjeev pulluri in february before the lockdown. But there was no response from him and he spoke harshly as well. This was before the lockdown. During lockdown, we faced severe water crisis. Until now, the issue is not resolved. We even called the customer care and asked the case to be assigned to some other executive but they said they cannot do that. Request you to look into the issue at the earliest.

I have the livpure glo water purifier, taken the amc on 4/9/2019 for 1 year.
Currently it is not working from 3rd march 2020, service request given through online as well as toll free. Js-[protected] generated. But no one coming for service. The same request escalted to multiple time, but they are not responding from last 15 days.
Due to water bringing from outside and change in water entire family felt sick.

Hi,

I purchased annual amc package for livepure ro last year with quarterly servicing of ro. It's been more than 2 months servicing enginner hasn't come to service the ro despite of following up with him:

Please find the below details:

Dear customer: as promised free preventive maintenance service of livpure ro is due with call id js-[protected] call closure code xxxxx allocated for[protected] to mangesh gupta[protected] faridabad, [protected]. Plz give an appointment when engineer call. Do not share closure code till service is done. Please call [protected] for any query.

The services are pathetic and we are stuck and can't do anything after purchasing the product!

The company fails to respond to us!

Its been 15 days.. Machine has not been installed and no body is ready to respond.. Very very poor customer service.. Horrible experience.. Worst ever.. They don't mind loosing a customer.. They got the money prepaid but not ready to provide me the product.. I need refund of my money.. But no option to get refund until the machine is installed.. Pathetic and fraud persons..