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LivPure Complaints & Reviews

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2.3
Updated: Dec 11, 2024
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LivPure reviews & complaints page 29

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M
maism_2000
from Delhi, Delhi
Oct 6, 2019
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installation not done

Address: P402, Great value sharnam, Sector 107, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
This is regarding purchase of air purifier livpure chrome from amazon 5 days back.
Product was delivered on 30th but since last 5 days despite of registering installations and demo request. Company is unable to do the same.

Service request no.-[protected].

Service guy has visited twice but they are untrained and clueless on product neither they were unable to explain product or give demo.br...
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Srinivasa Reddy D
from Delhi, Delhi
Oct 4, 2019
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not refunding the money

Address: Oceanus Greendale Appartment , 3rd Main, 16th Cross Rd, Hoysala Nagar Bangalore, 560016

Hi livpure team,

I have taken a liv pure smart connection and paid rs 650 on sep 6th and there was an option to return the product with in a week incase if we dont' like it (
The water taste was so bad with high tds of 430 which is not recommended for drinking, we had a throat infection for all the family members).
Starting from the day of installation service was horrible.
1) installation was not done...
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G
George Andrew
from Hyderabad, Telangana
Oct 2, 2019
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installation request

Address: Hyderabad, Andhra Pradesh, 500093

I have moved to hyderabad from mysore on 5th aug and then placed a request for re-installation of my livpure ro water purifier. Initially, the call centre people said they would have the technician sent in 48 hours. When no response was there for a week, i called up again. They took the address again and said that my address is not matching the pin code that i am stating. I gave all the nearby places and also informed that even on google...
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S
sanjay9654
from Mumbai, Maharashtra
Sep 25, 2019
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complaint regarding not providing 3rd amc service of my ro by livpure

Address: D66, Harsukh Apartment, plot no 4, Sector 7, Dwarka, 110075

Dear Sir/Madam,


On Aug 2018, I have taken appointment from LIVEPURE customer care for maintenance of my LIVEPURE RO touch plus. LIVEPURE representative visited at my address D66, Harsukh Apartment, Plot no. 4, Sector-7, Dwarka on dated 31.08.2019 for servicing of my RO. After completing the service of my RO, representative of Livepure requested me to take AMC of my RO for better serivce. After my conformation livepure...
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C
conny
from Mumbai, Maharashtra
Sep 25, 2019
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amc taken but no service provided

Address: Thane, Maharashtra, 401105

I have 2 livpure ro and as i wanted to go for amc the company sent their agent from swara enterprises his name sachin patil. I gave a cheque for 13 k and after 7 months no service provided and he is not taking the calls. Registered a complaint with the company and all they send is assurance mails. How can the company cheat their customers. This agent will go on cheating the customers and the company is looking the other way. They said they...
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Sridhar Rao Muslay
Sep 25, 2019
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worst/pathetic is small word to compare with your service

Address: chelekere,kalyan nagar post, 560043
Website: www.livpure.com

I have raised a complaint on Friday 20-Sep-2019 through IVR, till now not received compliant number in SMS or Email.

When I reach customer care they shared compliant number.
Every day they are saying "sorry for inconvenience, today evening or tomorrow morning technician will visit and resolve it, we have escalated and taken on priority".

Till now technician not visited, I don't understand what does escalate...
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K
kiranreddy1981
from Mysore, Karnataka
Sep 23, 2019
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service not up to the mark and frequent issues

Address: 560047

I have amc warranty on this product and the service is pathetic. Till date from july i have raised many request either there is a leakage or system not functioning and this is causing lot of issues. I register a complaint and they take their own time to look into the issue.

I have raised many request till date and there is still a problem with my machine...
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A
Ash_ranjan
from Noida, Uttar Pradesh
Sep 21, 2019
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pathetic service from technician

Address: 201318

Hi team

I had raised a request to check the leakage in pre filter, the technician came and insisted on buying pressure valve instrument costing 1050 rs. This was of local company and not even livpure. When i refused to buy that, he pretended to fix the issue but instead broke my pre filter, then without solving the problem he left. Now leakage is not solved as well as pre filter is broken.

Please take strict...
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PRAMOD HIRATKAR
from Solapur, Maharashtra
Sep 20, 2019
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worst customer care and service.

Address: Pune, Maharashtra, 411047

Registered complaint on 14 sept through ivr, got sms confirmation about the same on same time. Now livpure is saying my warranty expired on 17 sept and we ll charge servicing charges. I raised sr on 14th dec, as its 365 days customer care support, i must get resolution on 14 or by max 15.
Now you are saying, my warranty expired on 17th, why should i pay for servicing for your delay? I am feeling, it happened intentionally by thinking...
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sudip bardhan
from Delhi, Delhi
Sep 18, 2019
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service issue :no response of customer care even after multiple request

Address: Kamrup Metropolitan, Assam, 78038

Js[protected] is raised on 29th aug'19 for service as i have taken acmc for two years and now its been 20 days no body has called even after multiple call to customer care, i have mailed, raised in facebook but every time same response that i got is will close the issue as soon as possible and raised to concern person.
Now i need my money back as dont want any service from livpure...
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A
Ankush R Kalia
from Chennai, Tamil Nadu
Sep 16, 2019
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pathetic response

Address: D02/82 tharangini appartment high court junction, Ernakulam, Kerala, 682018

There are numerous occasions where the livpure ro service has faultered. On repeated requests for service and installation they have not reached me. The fraudsters have charged me 5000 for a year free service and not even once came for a single check up. Even there customer care service is fraud not a single number is authentic. Gets disconnected automatically and no facility where a customer can talk one to one. For the last 4 days i'm waiting...
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Nitric
from Delhi, Delhi
Sep 15, 2019
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livpure fraud - penalizing customer more than 1 month (aug/2019

Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

Hi,

I had raised a service request on 17th aug wherein a service engineer came in and provided the service. I was also offered to take amc worth rs. 4500 which we took. However just after he left the building i got a call from someone in livpure namely ""vipin"' where he stated we would like to come for service however when i informed him that it has been done few mins back then he said he might be a fraud service engineer....
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H
haihari786
from Mumbai, Maharashtra
Sep 9, 2019
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complaint # js19090303014262:ro not working in mumbai for 8 days. but engineer was assigned in ghaziabad due to system error.

Address: Plot No - 221, Udyog Vihar, Phase-I, 122016

Complaint # JS[protected]I have raised the complaint on 03rd Sep, 2019 and the engineer was assigned in the Ghaziabad location. But I reside in Mumbai.
I kept calling the call center and they are unable to help me resolve the issue. Only thing they do is skipping me for the next day mentioning that engineer will be allocated for resolution before next day noon. 8 days passed by and nothing has happened

.Every day...
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J
jimmy roshan
from Gurgaon, Haryana
Sep 9, 2019
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asking for rs 7000 charge even in 1 year warranty

Address: HN0-2848 SF, Golf course ext road, Sec 57 Gurugram, Gurgaon, Haryana, 122003

I purchased Live pure water purifier last year November and its suddenly stopped working.When i contacted customer care they sent an technician who surprised me by saying that there is some problem with the candle and it would need to be replaced which would cost you additional Rs 7000 even if machine is still in 1 year warranty.
I asked him then what is the warranty for?if you are not even covering 1 year but no use.
this is...
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M
Meera Manan Mishra
from Mumbai, Maharashtra
Sep 3, 2019
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no response even after numerous complaints for services under warranty

Address: H. No 31/S Maurya Tola, Dargahiya, Kunraghat, Gorakhpur., Gorakhpur, Uttar Pradesh, 273008

Meera mishra
Livepure ro 2000 touch plus water purifier

When filter life expired we complaint and after 3 days engineer came and they told that service is closed and we have to pay for it though it was our first time since installation. We had the proofs and it got resolved. After the change of filter touch was not working and we complained then again they came late and fixed it for manual one. Now i have a touch...
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M
monkeymindsramnath
from Hyderabad, Telangana
Aug 22, 2019
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water purifier touch plus

Address: 214, Rainbow Ville, Generals Road, JJ Nagar PO,,, Hyderabad, Andhra Pradesh, 500087

When you register a complaint message comes saying somebody will contact you. But no nobody does and nocomplaint registration number is given. While installation also. Only after promising to return the product a service person was sent. The one assigned to said that since his phone battery is down he would not come. Currently the there is continous drain since yesterday...
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N
Naveen Selvaraj
from Mumbai, Maharashtra
Aug 20, 2019
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worst product cheating company and service

Address: Arunachalapuram, Chennai, Tamil Nadu, 600020

Worst service support from brand
I got livpure water purifier 11.04.2018.

When we bought that day to till problem come not rectified its good service support and customers satisfaction.
Check my number to your server then get all details
service request No.
JS[protected]
JS[protected]
JS[protected]
JS[protected]
JS[protected]

These are just references...
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N
nareshgandham
from Delhi, Delhi
Aug 14, 2019
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livpure guy not attending service since one month for amc service

Address: 560077

I have taken AMC . They said it covers 4 years.

They came for service couple of times when filter not working now they stopped coming.
They are not attending service for the Livpure.

I complained multiple times and response from customer care is that they will arrange but never got any service engineer for work.
please resolve this as soon as possible....
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K
[email protected]
from Delhi, Delhi
Aug 12, 2019
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cheating me both department sales and service

Address: New Delhi, Delhi, 110059

Dear sir
I am from delhi purchased dated on 26/7/19 livpure pep ro and not compare to any other company because of sachin sir is brand ambesder of this company so i think company service is good at the store livpure sales person suggest me this model for mcd water. When engineer installing this product engineer (Imtiyaz alam 2001731) nothing to tell me about tds label when yesterday i was checked tds is 3ppm now am requesting for...
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A
Aijaz Mohiuddin
from Hyderabad, Telangana
Aug 9, 2019
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pep pro plus water purifier bad service of livpure bad response no technical support no service support

Address: VIJAYNAGAR COLONY, Hyderabad, Andhra Pradesh, 500057

I purchased livpure water purifier pep pro plus through amazon in april 2018.
Registered mobile num:
Aijaz mohiuddin

Malfunctioning unit since installation water from waste water drain pipe after tank full also the water out flow is there continuously now the machine has stopped working only power on display is seen the service person who came for first free service in december told that he is only for maintenance...
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