LivPure Complaints & Reviews

I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days... None of one came... I received a call from local livpure office they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself... Very much frustrated with the service... I have taken 4 yrs amc but no service at all... Either return my money or do the service ASAP... Worst customer service... Customer care is always busy they will tell that they will do a call back but without calling me just sending message that they are unable to reach me...
Dear Customer, your service request No. JS-[protected] & call closure code is allocated for[protected] to srinivasan s Tiruvallur, [protected] .

Bought RO from Livepure They delivered it in few days and now its been 1 month after delivery nobody is coming for installation after talking to customer care multiple times each time they saying different things like you need to pay for installation which is clearly mentioned on that installation will be free of cost, Some says Our team have informed us that RO is already installed.
Such a pathetic service livpure has never knew! I'm helpless but think of abusing the whole cs staff at livpure "inefficient & lack of empathy" my complaint hasnt been resolved yet since a month now.
Serial no: C6JW73D1006142
Envy Waas

V pathethic and unprofessional behaviour

We had requested for a change in sedimint filters for the ro purifier, when servicing representatives whos mobile no baring [protected] visited & on spection & changing the filters, he had interconnected the wrong water inflow & therby causing the waste water to enter into the machine and causing the water purifier to fail & not function. Also after that it has been a week & no action has been taken & the maching is not working. Also we had taken leave for this sake on a monday noon & your representative has not come yet. I will further take it up in the cunsumer greviance portal & register a compliant. Trusting the quality of livepure we had purchased this equipment, the system is very good but the service is very pathetic.
Two people who came intially to do the service did not know their job. They were cliccking pictures and sending through wats app and some lady was guiding them giving wrong instructions. Later they told us that main pump had to be replaced as it had stopped working after they removed it. (They removed it without even informing us) later we raised a complaint and asked them to replace everything as it was earlier and leave. Post which the pump started working.

And now they were supposed to come again for rectification, but none turned up in spite of follow up

We purchased livpure RO in last month..
But your have provided us a damaged product which is continuously leaking..
In this one month We had called for repairing for different issues two times..
How is it possible that a new product will need two times repairing for different issues..
I tried to call the number to talk to your customer care service provider... But there is no option in your menu to talk them directly.. They ppl reply to call me back.. But never called..
When I called your engineer who came to me for previous complaint... He is asking for money now to repair..
I have just fed up with all these issues..
Please resolve my issue..
Replace my product..
Otherwise m gonna complaint in consumer court..
Gonna write about your product on social media..

Service for my RO is booked on 04 June 2019 with reference : JS-[protected] and another one on 07 June 2019 with reference number : JS-[protected]. However no service engineer came to service till today. I have been calling customer care number almost everyday and still no service done.
I have been forced to buy canned water from outside because of the worst service provided by Livpure team.
My warranty period expired on 20 June 2019 and now your customer service people requesting for money as it is not in warranty period.
Please advise how come I need to bear the consequences of your Livpure team irresponsibility. Still it need to happen once service engineer comes.

Advise me whether there is any possibility of your service engineer coming for a visit. Had a very worst experience with Livpure team.

Let me know of any further updates.

Regards,
Bruceline M M
[protected]

I purchase livpur pep pro+ machine in jan, 2019. From last 2 days it's making beep sound conitnuously. I also raise the complaint js-[protected]. Complete day passed out but didn't any message for engineer visit and no one came from livpure. When i called them, they asked to wait for 24 hour. Now even 24 hours passed, no communication got from their side. Really frustrated with their service.

Water is one main part of life...

मेरा रजि मोबाइल नंबर है [protected]
आप इस नम्बर पर सर्विस की डिटेल चेक कर आपकी कंपनी द्ववारा मेने वार्षिक सर्विस का एक्स्ट्रा पैसा भरा है पर आपकी कंपनी द्ववारा मुजे रेगुलर समय मे मेरी मशीन का मेन्टेनेन्स नही मिला है जिसकी मेने कम्प्लेन भी दर्ज करवाई थी हर बार कुछ प्रॉब्लम हो उसकी कम्पलेन करने के बाद आपका इंजीनियर 20 से 25 दिनों में आता है और इस बार भी छोटी सी प्रॉब्लम हु थी जिसकी कम्पलेन मेने 21 मई को की थी लेकिन आपका इंजीनियर 14 जून को आता है तब और तब तक उसके बताने से मेमरन फट गया ऐसे बोल के 2800 का खर्च मांगता है पर में कंपनी को एक रुपए नही देने वाला ऐसी गटिया सर्विस कोई कंपनी की नही मिली में सोसिअल मीडिया और कंज़्यूमर कोर्ट दोनो में जाऊंगा और ये धमकी नही पर एक ग्राहक को बिना पीने के पानी के रहना पड़ रहा है आपकी कंपनी के गटिया सर्विस कर कारण उसका जवाब आपको देना पड़ेगा मेने अभी तक आपसे सहकार की अपेक्षा रखी थी लेकिन जब आपने बिना पूछे मेरी कंप्लेन रद करदी उसका जवाब देना पड़ेगा। आपको मेमरन नई नही देनी है तो लेट सर्विस और बिना पानी के रखने के लिए में कंज़्यूमर कोर्ट में आपके खिलाफ ओर सोशल मीडिया पे भी आपकी सच्चाई रखूंगा

Hello livpure team,

I am writing this email regarding the water filter product “livpure liv-pep-pro-plus+ 7 l ro + uv + uf” [imei/serial no: d3jw44d1055929].

Since the product was installed every after 10 to 15 days the water stored in filter tank tds level is automatically getting low and taste of water is changing to bitter taste.

I had raised four complains till date since the product was installed, the live pure engineer has fixed the issue.

However it has been observed unfortunately the issue is reoccurring again and again after 10 to 15 days and the water stored in filter tank tds level is automatically getting low and taste of water is changing to bitter taste.

Based on the feedback, quality and performance of the product bought by me “livpure liv-pep-pro-plus+ 7 l ro + uv + uf” [imei/serial no: d3jw44d1055929], there are additional 5 neighbour's in my society purchased same product however they are not facing any issues till date.

Hence i would like to recommend some senior expert from your team for further investigations also replacement of device or parts if faulty.

Please escalate this issue to next level asap as this is now leading to frustration.


Thanks for considerations and looking forward to fix the issue.

Hi Livpure Team...

Livpure must give proper respect and response to their customers if you guys really want to grow.

Installation guy came to house for installation after long time of request.

Srinuvasan S (+91 [protected]). Not installed anything properly. Not shown any demo.. Not tested water purity before and after(dont know machine is working or not). Most importantly he is the worst installation guy i ever seen in my live.. Somehow he thinking himself as owner for livpure... and treating customers like slave. I took this matter to Livpure customer care and asked them to verify check installation by another guy but they not interested and even they not interested to respect peoples.

Hope Livpure will investigate and take proper action against them.

Thanks.

I had raised a complaint with livpure almost a month ago but i have not been able to get any response. I would have called atleast 10 times but have nto received any response. As mentioned in other complaints, the number seems to be busy all the time and they mention that they will get back to me but they never do.

This is extremely furstruating, please reach out to me venkat. [protected]@gmail.com to resolve this at the earliest.

This is not for the first time, if the ro is having any issue then technician is not going to change the part until n unless you fight with the customer care. I took 3 years amc and paid 7500/- for that amc. Still they argued a lot to change the part. Many times technician says that u had taken amc therefore we have to answer a lot to the company therefore we are not in the condition to change the part.
Worst experience... Still struggling after 4 complaints, technician is not ready to change the part of ro. Even he is not picking the phone of mine...
Very worst experience...
Don’t ever go for livpure ro.

June 4th we gave a service request / complaint about RO purifier, till now no one is attending the complaint and give a solution. Called toll free and the complaint number is JS-[protected]...they keep on give one or the other number to contact further, either they dont pickup call or they say they will come and attend the complaint, but they dont come. We have AMC for 2 years, still we face a problem

I have raised a complaint 5 days ago, but still now no response from any one. They promise issue will be resolved max in 48 hrs but almost 60 hrs passed. U cannot reach customer service it will be busy all the time i called them 8 times and couldn't talk to executives only option allowing to use other modes to raise a complaint. Even u raise compliant or escalate online nobody will respond. i have also sent email not even received acknowledgement.

paid 8500 for AMC that is completely waste of money. what should i do next. i want to file a complaint now. 5 days without water what is the point of paying you.

my humble request to others better not to choose this product No service or response at all over all poor management, only keen in selling product [censored] customer service.

Service request raised 20 days ago. AMC purchased on 30th May 2019. Till date filter is not serviced. If you are not competent to provide quality service then please don't commit stupid claims like "Complete Peace of mind 365 days of the year. Quick service – 2 hour response and 24 hour solution".
Forget 24 hour solution it has been 20 days since I purchased AMC. I will get it serviced from external agency. Kindly refund my AMC purchase amount of 5000 INR or I will handle this legally in a consumer forum. (service request number JS-[protected])

Hi,

I bought a Livpur water purifier and having some water leakage outside the tank. So I raised a complaint on 8-June, 2019 but still I'm not getting any response from them and 4 days gone from the date of complaint. I'm buying water outside, even I'm having this [censored] water purifier Also if I call customer care, they are treating customers harshly and not giving enough response (that is not customer care, rowdy care). I need to file a complaint against this purifier. Can you please tell me any common govt website to file a complaint against water purifiers like bank or If it is a right place to file, please take action on them.

I have made payment online on livpure.com website on 01.06.2019 for Livpure Brahma Gravity Water Purifier and payment made thru credit card. order reference id is LV129085997673155937406.

After that i have no information of dispatch of water purifier and Livpure customer care numbers are useless and always says "our customer care executives are busy, you are important to us, please wait" and if we call land line, employess will lift and reply that we will check and call you. but there will be no return call.

I have not received the material and no information till date.

On 04.6.19, My Livpure smart purifier has stopped working and its storage tank is not filling, machine is under warranty, Next Morning on 05.06.19 I had registered service complaint Call ID . JS-[protected]. Which is allocated to Mr. Masood Khan[protected] Hyderabad & when i tried to contact him, his mobile was getting switch off. Next Morning on 06.06.19, I informed that same to service center they given me assurance it will be attended today, also given me area head mobile number of Kalvala Satyam [protected], He has also given same assurance of early attending of problem .On 07.06.19 evening when no one came for attending, i have again tried to contact Satyam Ji, he didn't lifted phone and got switch off after some time. The problem again escalated to service center on 08.06.19 morning but they again told me case is open and will forwarded it again. after that on 09.06 & 10.06 no one call me & contact me. In last 6 days i have to purchase water from market for my family My problem is still not taken care . Very pathetic response. kindly do the need full,

I have been requesting the the livpur team to have a mantance check on my watre purifier i have purchased with them . since the 3 weeks i have been continiously calling the customer care number which is not working in return they have made several call back and i have requested to help me resolve the compalint on my water purifier
When ever they make a call they start expalining about the service charges i have to pay, and i have agreed to pay them they have assuered me a call back from the rtechnical team but that has not happen
Due to the irresponsive team i have lost the preventive maintance during the warranty and now i have to pay excess for the repair

We have purchased Livpure purifier in last year April, as part of service we have requested to customer care and provided service within a year but candles replacements are not yet done. When we enquiry about the service person regarding the annual candle change they said you will get a call from Livpure and person will come and replace the candles. We have tried to reach customer care and no one has responded and no one approached us for annual service candle replacement. I have escalated to customer care then they gave service person details, we tried to reach them they said you need to purchase AMC now because one year is crossed. I had a discussion with next level people then they said we need to take approval from Livpure and will get back to you on this. Till today no one has called and there is no update till today. We are not at all satisfied with the purifier service.

Dear ma'am/sir,
Kindly froward the following e-mails to mr rakesh malhotra founder of livpure. He must know how about the too lethargic and pathetic system of entire customer services. We stay at greater noida where the water is too salty that's why we bought a livpure ro but neither filters are being changed nor the services are being provided. Customer's registered mo no is [protected]. Kindly get all the issues checked.

Mail no 1-
Lokesh pant
Attachments
Feb 25, 2019, 6:03 pm
To customercare

Dear sir/ma'am,
This is to apprise you that livpure provided only a single service in 2018 in lieu of giving 3 services under the scheme of 3 years amc. The same service will be expired on 19/11/2019. Kindly find attached the files. Now there are 5 services still pending till the expirey date and according to terms and conditions livpure should provide 3 services in this year i. E in 2019 itself. So after the date of expiration we will still have 2 services pending from your end. So kindly extend the period of amc for 1 year so that we can avail pending services after the date of expiration.

Mail 2-

Lokesh pant
Mar 30, 2019, 5:06 pm
To customer

Dear sir/ma'am,
I am still not satisfied with the services being provided by livpure. This is to again inform you that livpure provided only a single service in 2018 in lieu of giving 3 services under the scheme of 3 years amc. The same service will be expired on 19/11/2019. Now there are 5 services (With filters replacement) still pending till the expiry date and according to terms and conditions livpure should provide 3 services in this year i. E in 2019 itself (Already mentioned in the previous e-mail as well).in the last service filters were again not changed. I was not at my home during that service and my sister didn't have any idea about changing the filters, so happy code was also provided to the technician. So kindly get the filters changed asap and extend the period of amc for 1 year so that we can avail pending services after the date of expiration. It's painful that the query of my previous mail is still pending and i am again mailing you with the 2nd complaint. It's a request to expedite all the proceedings regarding issues mentioned in my both the mails.

Mail 3-
Lokesh pant
Attachments
May 11, 2019, 11:57 pm
To customer

I have never seen such a filthy class pathetic service. No service. No response. Waiting for more than a year. I will go to consumer court to lodge a severe complaint against livpure.

Mail 4-
Lokesh pant
2:46 pm (6 minutes ago)
To legal

Dear ma'am/sir,
Kindly froward this e-mail to mr rakesh malhotra founder of livpure. He must know how about the too lethargic and pathetic system of entire customer services.

Mail 5-

Ll a
Attachments
Tue, mar 7, 2017, 3:34 pm
To customercare

Dear sir/ma'am,
This is to apprise you that i bought a livpure (Details in the attached warranty card) on 20/09/2015. Last year i got an amc of rs 9, 500/= (Details in another attachment) done on 20/11/2016. But i came to know that there was no update in my account after having conversation with one of customer executives. This was really so ridiculous. No one came to my home for servicing as per scheduled durations.
I am really dissatisfied with the service of livpure. I will also file a severe complaint against the company soon as i also had losses and which could have only been compensated by lodging the complaint against the company in consumer forum. Company can keep above mentioned amount. No worries but i will go through the constitutional process to bring the truth before the world.

Lokesh pant
[protected]

Issues: no servicing against amcs