LivPure Complaints & Reviews

Address: 110055

I have got cheated by your so-called exclusive agency and i going to lodge this complaint in consumer court if this does not get addressed by livpure.

On 5th july 2019, i called for a service request. Livpure sent an engineer named "deepu". He told that the warranty of my livpure ro is over, which i was also aware of. He suggested if i make a payment of rs.6500/-, the warranty will extend for 1 year. He shared a paytm no. On...

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Address: Alappuzha, Kerala, 690509

I am requesting and complaining from more than a month through ivr, customer care, email, online etc. & escalated in the livpure escalation website also but no one has responded or attended my complaint. My ro is leaking and i m not getting any support from the livpure. Pathetic response and no follow-up. This is very insensitive. I a not satisfied

+1 photos

Sep 10, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear Sree, we are sorry for the disappointment you've had. Please share your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Aug 08, 2019

LivPure Customer Care's response Dear Sree, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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S

shashnak

from Chennai, Tamil Nadu

Jul 23, 2019

Water tastes bad

Reply

LivPure Customer Care's response, Aug 2, 2019

Verified Support

Dear Sir, could you please let us know the details of your issue along with your contact details? We'll look into it right away!

Regards,
Team Livpure

LivPure Customer Care's response, Aug 8, 2019

Verified Support

Dear Sir, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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Address: Plot no. 221,Udyog vihar,phase 1,Gurgaon 1220126, Karimnagar, Andhra Pradesh, 505001

Hello, iam a customer of livpure.
We are facing problem in service requests.
As your service executive said we paid 2500 for 1 year service including 4 filters.
But now we have emergency with the service, that purifiers not working.
And our children got health issues with the water that we are adjusting with the nearby water service.
Kindely please resolve our problem.
Thank you

Sep 19, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

LivPure Customer Care's response Dear Mamatha, we are sorry for the unpleasant experience you've had. Please help us with your contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Aug 08, 2019

LivPure Customer Care's response Dear Mamatha, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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So here's what this so called "most trusted air purifier company" did to me. Two days ago they started sharing me hundreds of smss with detail of their customers address, phone number etc. Sender 's title is bp-livpure. Firstly, i ignored them but then people started calling on my phone number that company shared my phone number with them.
I have no relation with this company. They are constantly sending me 100s of messages. I sent them message on twitter but they are not active on this platform. Then i sent email to complain about this. They said we sent this to our concerned team. We will fix it. However, it has been two days and i am still getting those messages. I sent them another email for update in this matter but it seems they are not serious about privacy of their customers and rectify their errors. I have not got any response from them yet.

Sep 12, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

LivPure Customer Care's response Dear Navneet, thank you for notifying us about this. Please share your contact number, and we will reach out to you.

Regards,
Team Livpure

Verified Support

Aug 08, 2019

LivPure Customer Care's response Dear Navneet, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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Address: Srinivas Apartment, no 13, Amman Nagar 3 st, Ramapuram, Chennai, Tamil Nadu, 600089

I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days... None of one came... I received a call from local livpure office they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself... Very much frustrated with the service... I have taken 4 yrs amc but no service at all... Either return my money or do the service ASAP... Worst customer service... Customer care is always busy they will tell that they will do a call back but without calling me just sending message that they are unable to reach me...
Dear Customer, your service request No. JS-[protected] & call closure code is allocated for[protected] to srinivasan s Tiruvallur, [protected] .

Sep 8, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Jul 18, 2019

Updated by Sujitha Kishore Kumar I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days... None of one came... I received a call from local livpure office[protected] they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself... Very much frustrated with the service... I have taken 4 yrs amc but no service at all... Either return my money or do the service ASAP... Worst customer service... Customer care is always busy they will tell that they will do a call back but without calling me just sending message that they are unable to reach me...
Dear Customer, your service request No. JS-[protected] & call closure code is allocate

Person who allowed for me is not responding the call... When I asked the local person[protected] from livpure office, she said the person who allowed for me is out of station and she organized another person to do the service, that person came steady without any materials things which required for service, I'm not sure for what reason he visited my place, he said I didn't bring filters I will come morning itself and do the service, today morning called again he said he will come in the evening... Till 6 he didn't turned up, I called him many times but he didn't respond my call, he doesn't have courtesy to attend my call itself... His name Tamil [protected].

I'm a customer and paid so much money for service still they are least bothered about customer... Doesn't have courtesy to respond the customer issues... I need full refund... Or i will escalate to consumer redressal forum

Sujitha Kishore
[protected]

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear Sujitha, we apologise for the inconvenience you have experienced. We have escalated it to our concerned team and they shall connect with you for further assistance.

Regards,
Team Livpure

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Bought RO from Livepure They delivered it in few days and now its been 1 month after delivery nobody is coming for installation after talking to customer care multiple times each time they saying different things like you need to pay for installation which is clearly mentioned on that installation will be free of cost, Some says Our team have informed us that RO is already installed.
Such a pathetic service livpure has never knew! I'm helpless but think of abusing the whole cs staff at livpure "inefficient & lack of empathy" my complaint hasnt been resolved yet since a month now.
Serial no: C6JW73D1006142
Envy Waas

Sep 1, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

LivPure Customer Care's response Dear Prince, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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V pathethic and unprofessional behaviour

We had requested for a change in sedimint filters for the ro purifier, when servicing representatives whos mobile no baring [protected] visited & on spection & changing the filters, he had interconnected the wrong water inflow & therby causing the waste water to enter into the machine and causing the water purifier to fail & not function. Also after that it has been a week & no action has been taken & the maching is not working. Also we had taken leave for this sake on a monday noon & your representative has not come yet. I will further take it up in the cunsumer greviance portal & register a compliant. Trusting the quality of livepure we had purchased this equipment, the system is very good but the service is very pathetic.
Two people who came intially to do the service did not know their job. They were cliccking pictures and sending through wats app and some lady was guiding them giving wrong instructions. Later they told us that main pump had to be replaced as it had stopped working after they removed it. (They removed it without even informing us) later we raised a complaint and asked them to replace everything as it was earlier and leave. Post which the pump started working.

And now they were supposed to come again for rectification, but none turned up in spite of follow up

Sep 4, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear Kavery, we are sorry for the unpleasant experience you've had. Please help us with your contact details and our team shall get in touch with you.

Regards,
Team Livpure

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Address: 2c,55, pratapaditya ROAD mudiali, In front of central bank, Kolkata, West Bengal, 700026

We purchased livpure RO in last month..
But your have provided us a damaged product which is continuously leaking..
In this one month We had called for repairing for different issues two times..
How is it possible that a new product will need two times repairing for different issues..
I tried to call the number to talk to your customer care service provider... But there is no option in your menu to talk them directly.. They ppl reply to call me back.. But never called..
When I called your engineer who came to me for previous complaint... He is asking for money now to repair..
I have just fed up with all these issues..
Please resolve my issue..
Replace my product..
Otherwise m gonna complaint in consumer court..
Gonna write about your product on social media..

Sep 2, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear DrGaurav, we are extremely sorry to know that you are unhappy with our service. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Regards,
Team Livpure

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear DrGaurav, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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Address: 600069

Service for my RO is booked on 04 June 2019 with reference : JS-[protected] and another one on 07 June 2019 with reference number : JS-[protected]. However no service engineer came to service till today. I have been calling customer care number almost everyday and still no service done.
I have been forced to buy canned water from outside because of the worst service provided by Livpure team.
My warranty period expired on 20 June 2019 and now your customer service people requesting for money as it is not in warranty period.
Please advise how come I need to bear the consequences of your Livpure team irresponsibility. Still it need to happen once service engineer comes.

Advise me whether there is any possibility of your service engineer coming for a visit. Had a very worst experience with Livpure team.

Let me know of any further updates.

Regards,
Bruceline M M
[protected]

Sep 8, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear Bruceline, we apologise for the inconvenience you have experienced. We have escalated it to our concerned team and they shall connect with you for further assistance.

Regards,
Team Livpure

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Address: House no 67, Vijay Park, Pratap Nagar,sector 8, Vijay Park, 122001

I purchase livpur pep pro+ machine in jan, 2019. From last 2 days it's making beep sound conitnuously. I also raise the complaint js-[protected]. Complete day passed out but didn't any message for engineer visit and no one came from livpure. When i called them, they asked to wait for 24 hour. Now even 24 hours passed, no communication got from their side. Really frustrated with their service.

Water is one main part of life...

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Address: 36,Villa,Heritage Township Kada Cross Road,Opp.Bharat Petrol Pump, Mehsana, Gujarat, 384315

मेरा रजि मोबाइल नंबर है [protected]
आप इस नम्बर पर सर्विस की डिटेल चेक कर आपकी कंपनी द्ववारा मेने वार्षिक सर्विस का एक्स्ट्रा पैसा भरा है पर आपकी कंपनी द्ववारा मुजे रेगुलर समय मे मेरी मशीन का मेन्टेनेन्स नही मिला है जिसकी मेने कम्प्लेन भी दर्ज करवाई थी हर बार कुछ प्रॉब्लम हो उसकी कम्पलेन करने के बाद आपका इंजीनियर 20 से 25 दिनों में आता है और इस बार भी छोटी सी प्रॉब्लम हु थी जिसकी कम्पलेन मेने 21 मई को की थी लेकिन आपका इंजीनियर 14 जून को आता है तब और तब तक उसके बताने से मेमरन फट गया ऐसे बोल के 2800 का खर्च मांगता है पर में कंपनी को एक रुपए नही देने वाला ऐसी गटिया सर्विस कोई कंपनी की नही मिली में सोसिअल मीडिया और कंज़्यूमर कोर्ट दोनो में जाऊंगा और ये धमकी नही पर एक ग्राहक को बिना पीने के पानी के रहना पड़ रहा है आपकी कंपनी के गटिया सर्विस कर कारण उसका जवाब आपको देना पड़ेगा मेने अभी तक आपसे सहकार की अपेक्षा रखी थी लेकिन जब आपने बिना पूछे मेरी कंप्लेन रद करदी उसका जवाब देना पड़ेगा। आपको मेमरन नई नही देनी है तो लेट सर्विस और बिना पानी के रखने के लिए में कंज़्यूमर कोर्ट में आपके खिलाफ ओर सोशल मीडिया पे भी आपकी सच्चाई रखूंगा

Sep 2, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

LivPure Customer Care's response Dear Umang, we are extremely sorry to know that you are unhappy with our service. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Regards,
Team Livpure

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Address: Pune, Pune, Maharashtra, 412105

Hello livpure team,

I am writing this email regarding the water filter product “livpure liv-pep-pro-plus+ 7 l ro + uv + uf” [imei/serial no: d3jw44d1055929].

Since the product was installed every after 10 to 15 days the water stored in filter tank tds level is automatically getting low and taste of water is changing to bitter taste.

I had raised four complains till date since the product was installed, the live pure engineer has fixed the issue.

However it has been observed unfortunately the issue is reoccurring again and again after 10 to 15 days and the water stored in filter tank tds level is automatically getting low and taste of water is changing to bitter taste.

Based on the feedback, quality and performance of the product bought by me “livpure liv-pep-pro-plus+ 7 l ro + uv + uf” [imei/serial no: d3jw44d1055929], there are additional 5 neighbour's in my society purchased same product however they are not facing any issues till date.

Hence i would like to recommend some senior expert from your team for further investigations also replacement of device or parts if faulty.

Please escalate this issue to next level asap as this is now leading to frustration.

Thanks for considerations and looking forward to fix the issue.

Jul 26, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

LivPure Customer Care's response Dear Sarvesh, we are sorry for the unpleasant experience you've had. Please help us with your contact details and our team shall get in touch with you.

Regards,
Team Livpure

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Hi Livpure Team...

Livpure must give proper respect and response to their customers if you guys really want to grow.

Installation guy came to house for installation after long time of request.

Srinuvasan S (+91 [protected]). Not installed anything properly. Not shown any demo.. Not tested water purity before and after(dont know machine is working or not). Most importantly he is the worst installation guy i ever seen in my live.. Somehow he thinking himself as owner for livpure... and treating customers like slave. I took this matter to Livpure customer care and asked them to verify check installation by another guy but they not interested and even they not interested to respect peoples.

Hope Livpure will investigate and take proper action against them.

Thanks.

Jul 26, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

LivPure Customer Care's response Dear Tim, we are sorry for the disappointment you've had. Please share your contact details and our team shall get in touch with you.

Regards,
Team Livpure

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S

Suhasini Malthurkar

from Hyderabad, Telangana

Jul 10, 2019

Water is not draining but it shows tank full so kindly send any technician to get it done

Reply

LivPure Customer Care's response, Jul 26, 2019

Verified Support

Dear Suhasini, we are extremely sorry for the inconvenience caused. Please help us with your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

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Address: 121/1,122, Flat # G25 SLS Springs, Royal Placid Layout, Somasundarapalya, HSR Layout I Sec, 560102

I had raised a complaint with livpure almost a month ago but i have not been able to get any response. I would have called atleast 10 times but have nto received any response. As mentioned in other complaints, the number seems to be busy all the time and they mention that they will get back to me but they never do.

This is extremely furstruating, please reach out to me venkat. [protected]@gmail.com to resolve this at the earliest.

Jul 26, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

LivPure Customer Care's response Dear Venkat, we are sorry for the disappointment you've had. Please share your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

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Y

Yadav Dinesh

from Mumbai, Maharashtra

Jul 8, 2019

My ACMC service expired on 20 June l register complaint 22 June but not any action by company today 1st July l calling daily company .he say your solution slove today tomorrow . my ACMC 28/3/2020till bailed now.

Reply

LivPure Customer Care's response, Jul 26, 2019

Verified Support

Dear Dinesh, we are extremely sorry for the inconvenience caused. Please help us with your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

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Address: E 013, Assotech the nest,, Crossing Republic, Near CNG station, Ghaziabad, Ghaziabad, Uttar Pradesh, 201009

This is not for the first time, if the ro is having any issue then technician is not going to change the part until n unless you fight with the customer care. I took 3 years amc and paid 7500/- for that amc. Still they argued a lot to change the part. Many times technician says that u had taken amc therefore we have to answer a lot to the company therefore we are not in the condition to change the part.
Worst experience... Still struggling after 4 complaints, technician is not ready to change the part of ro. Even he is not picking the phone of mine...
Very worst experience...
Don’t ever go for livpure ro.

Jul 26, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

LivPure Customer Care's response Dear Neha, we are sorry for the disappointment you've had. Please share your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

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Address: 600004

June 4th we gave a service request / complaint about RO purifier, till now no one is attending the complaint and give a solution. Called toll free and the complaint number is JS-[protected]...they keep on give one or the other number to contact further, either they dont pickup call or they say they will come and attend the complaint, but they dont come. We have AMC for 2 years, still we face a problem

Aug 1, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

LivPure Customer Care's response Dear Sir, we're really sorry about the experience you had. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Regards,
Team Livpure

Verified Support

Jun 27, 2019

LivPure Customer Care's response Dear Uma, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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Address: Dasarathapuram, Saligramam, 600093

I have raised a complaint 5 days ago, but still now no response from any one. They promise issue will be resolved max in 48 hrs but almost 60 hrs passed. U cannot reach customer service it will be busy all the time i called them 8 times and couldn't talk to executives only option allowing to use other modes to raise a complaint. Even u raise compliant or escalate online nobody will respond. i have also sent email not even received acknowledgement.

paid 8500 for AMC that is completely waste of money. what should i do next. i want to file a complaint now. 5 days without water what is the point of paying you.

my humble request to others better not to choose this product No service or response at all over all poor management, only keen in selling product [censored] customer service.

Jul 21, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

LivPure Customer Care's response Dear Harikrishnan, we are sorry you had this experience. Please share your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

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Address: 560102

Service request raised 20 days ago. AMC purchased on 30th May 2019. Till date filter is not serviced. If you are not competent to provide quality service then please don't commit stupid claims like "Complete Peace of mind 365 days of the year. Quick service – 2 hour response and 24 hour solution".
Forget 24 hour solution it has been 20 days since I purchased AMC. I will get it serviced from external agency. Kindly refund my AMC purchase amount of 5000 INR or I will handle this legally in a consumer forum. (service request number JS-[protected])

Jul 27, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

LivPure Customer Care's response Dear Manav, we apologise for the inconvenience you have experienced. We have escalated it to our concerned team and they shall connect with you for further assistance.

Regards,
Team Livpure

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Address: Chennai, Tamil Nadu, 600122

Hi,

I bought a Livpur water purifier and having some water leakage outside the tank. So I raised a complaint on 8-June, 2019 but still I'm not getting any response from them and 4 days gone from the date of complaint. I'm buying water outside, even I'm having this [censored] water purifier Also if I call customer care, they are treating customers harshly and not giving enough response (that is not customer care, rowdy care). I need to file a complaint against this purifier. Can you please tell me any common govt website to file a complaint against water purifiers like bank or If it is a right place to file, please take action on them.

Jul 28, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

LivPure Customer Care's response Dear Manlibh, we are extremely sorry for the inconvenience caused. Please help us with your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

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R

Rajasekharareddy Satti

from Hyderabad, Telangana

Jun 17, 2019

Company not responding and not sending any technician I will go to consumer court for the trouble they have been creating
Water is draining from drain pipe continually but no water in filter tank coming from dispenser after several hours also

Reply

Rajasekharareddy Satti's reply, Jun 6, 2019

What is the use of posting complaint here when no one respond? First we should termint the department who handling this forum

LivPure Customer Care's response, Jun 18, 2019

Verified Support

Dear Rajasekharareddy, we are sorry you had this experience. Please share your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

G

George Parmer

from Mumbai, Maharashtra

Jun 17, 2019

Team,

It's been 5 days there has been a water supply cut due to purifier malfunction...at the time of renewing the warranty I was told that I will get assistance but now neither the customer care responds nor the technician mr Suresh Sharma mobile number +[protected] is responding.

Reply

LivPure Customer Care's response, Jun 18, 2019

Verified Support

Dear George, we apologise for the inconvenience caused. Kindly share your registered contact details with us so that we can get back to you on the same and help resolve the issue.

Regards,
Team Livpure

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I have made payment online on livpure.com website on 01.06.2019 for Livpure Brahma Gravity Water Purifier and payment made thru credit card. order reference id is LV129085997673155937406.

After that i have no information of dispatch of water purifier and Livpure customer care numbers are useless and always says "our customer care executives are busy, you are important to us, please wait" and if we call land line, employess will lift and reply that we will check and call you. but there will be no return call.

I have not received the material and no information till date.

Jun 10, 2019

Complaint marked as Resolved

The Item Was delivered today. Without any information and update i received the item. I am happy but the whole situation is due to dedicate customer care number is to be there. information is very important in online trasactions.

LivPure customer support has been notified about the posted complaint.

Jun 10, 2019

Updated by travichandra Sorry The Order no. is LV1290859976731559374064 dated 01.06.2019

Verified Support

Jun 18, 2019

LivPure Customer Care's response Dear Travichandra, it is our sincere endeavour to provide you with the best service experience. This shouldn't have happened. We will make sure that the feedback is passed on to the concerned team. Do get back to us if you need any help.

Regards,
Team Livpure

LivPure Complaints & Reviews

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LivPure reviews & complaints page 33

fraud by livpure

not getting service for my livpure ro

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purifier not working,service not provided

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spammed my phone with unsolicited messages

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wasted my money by paying the amc of 14000

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ro envy waas

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people who came for service spoil the device

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ro not working properly

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service engineer not coming even after a month of booking service

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machine is making beep sound

company chetad

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livpure liv-pep-pro-plus+ 7 l ro + uv + uf

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worst installation guy behaviour

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complaint not attended for close to a month

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no solution for the problem, if customer has taken amc for 3 years

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complaint not attended for the past 17 days

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livpure ro - worst customer service - js19061407314309

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service not done js-19052803041130

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service is still not arranged even after 4 days

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online order not dispatched and no information

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