LivPure Complaints & Reviews

Hello Team,

I purchased (Livpure LIV-PEP-PROPLUS+ 7 L RO + UV +UF Water Purifier)
1. [IMEI/Serial No: ] E8HW44D1011576 in last year 29 Jan’18 before purchase I had a call with Livpure sales time on the services. as per Livpure team two services are free by Livpure, after purchased only one service completed on Sept 2018 and for the second service I received a call from in 18 Jan’2019 4:18 PM call duration 3 mins...

JS[protected]
JS[protected]

The preventive maintenance request was generated on Dec 29 2018. Had to call multiple times (10-20 calls) to Livpure customer to get a Technician.

After 34 days (very short ETA according to Livepure Standards ), Technician came to my home (02/02/2019) for preventive maintenance and replaced the 2 filter free of cost as per the warranty terms and conditions.

I...

I had called up liv pure on 01.02.2019, at 1630h. One ms priya responded to my call after approx. 10 mins, her tone while talking was as if she is doing a favour to me my attending the call. When i asked her regarding amc estimates she suddenly turned rude, upon this i asked her to transfer the call to her senior, i was kept on hold for ten minutes and thereafter she disconnected the call.
Is this the way livpure trains its staff to...

Water PPM are very low, I have registered complaint to customer care on the number provided on their website. I have called them multiple times, they always told me that the service engineer will visit today, it has been happening since past 1 week and no one has contacted me regarding servicing of the same. They are also charging service charges every time I call them. I am so fed up with the service, I am thinking about changing the product...

I purchased a uv & uf filter from a dealer of brand name livpure on 24th dec 2018 and on 9th jan 2019 with in a span of 15 days it stopped working. I have registered the complaint with the company but there is no response, when company person attended the call he said that the some part needs to be replaced which is currently not available, he said he will get it next day but since last 3 days we are using water bottles purchased from outside...

I had bought 2 years amc for my livpure 2000 touch plus water purifier (Attached the receipt) and it's not been serviced for past 4 months i am keep on following up with shriram enterprises ([protected]) bangalore, this is the seller who sold the water purifier also, i had send multiple emails and calls to livpure customer care but they are not responding..

This is affecting our family health also the water started smelling....

I purchased two units of livpure magna ro water purifier from flipkart and requested to install one of them in davangere and one in bangalore. The service center person visited my home in davangere and was confused about the model as he was never trained to install magna filter. I helped him and almost installed it myself except for him to drill holes in wall and install the nails for the unit. I did not mind anyway as the installation was...

The product purchase livpure is not a good to be used for residential use as we have purchase the product on may 2018 now it is december 2018 it is third time we are facing and every time service personnel visit he change the filter and take rs 1000/- to rs1500/-.
We recommend any one not to go for livpure as monthly we have suffer and during rectification of our ro we have to pay money....

I have raised a compliant JS[protected] 3 days back till now technican not attended.
I tried to reach customer care it is always busy so I sent escalation message from livpure website.
Till now no reply from livpure.

I don't know what is the SLA once a compliant is raised, please share your information.
When can technician attend and resolve this issue....

Dear sir,
I have purchased a liv pure waterpurifier "pep pro" from flipkart.
Currently it is not working and i have been trying to reach customer care through toll free number "[protected]" more than a week. Still i am not able reach them and it says that customer is busy. Even i tried sent sms "56567" three times with different days, nobody reached out me so far.
Please help me to fix water purifier issue at the immediately.br...

Dear sir,

I have livepure pep pro plus water purifier.

My purifier preventive maintenance is not done, i raised request with no. Js [protected] on 05/09/18. But person not came for service. I have paid 5000 rs per year, i dont know why you people are neglecting.

After that,
My purifier getting leak. Already larged complaint on 15th november with request no. Js[protected]. Already 10...

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OtherLivPure livpure ro gurgaon
[Resolved] Livpure — livpure ro gurgaonbr...

I have a envy+ro, after first yr. They assured 2 free candle replacement service a year. For which i opted for a 3 yr amc contact, which expired on 2nd aug 18. During these period, i found very poor service with unskilled technicians in the name of company service engineer. Twice i noticed, replacing filter candles with opened old used parts. The last service which was due on aug 18 was not attend, after repeated mail/telephonic reminder,...

Around 2 months back one of the visiting technician recommended that we take amc pack so that all the filters can be replaced, so i paid rs.8000/- (For 2 year amc).

After around 6 complaints and 4 visits by local technician simply replaced same inexpensive filters twice (2 of them). We stopped drinking water from the purifier since it tastes bad/impure.

Are you guys cheating customers in the name of amc? For...

Hi,

This is Noel here.

Just wanted to share the worst customer service I have experienced from Livpure and the wrong decision of trusting this brand.

During my warranty period i had raised a request and in spite of following up so many times, no body came for servicing. Now that my warranty period is over, no body is entertaining me with my service request. And this nightmare reached a new low...

I bought livpure star plus ro on date 23rd oct 2017, on this product 3 preventive maintenance are free as per company offer.

Company did 1st pm on month april-2018 but 2nd
Pm still pending even after i call multiple days to costomer care & cc responding me every time "sir your pm is still due & we raised your concern on high priority" but after that no call for pm, cc also provided me bangluru area manager contect no...

Sir i purchased a RO from livpure on 23/05/2016. After One year i extended the AMC for one year up to 23/05/18. After this i extended the warranty AMC for three more years in 9500 rs. This period started from 23/05/18 to 23/05/2021 . As per company rules service should be provided to customer after 110 days, but there is no call from company even after 165 days. When i called company says this is system problems what we do. Sir i paid 9500...

Dear Livpure Customer, 100% free preventive maintenance service of your water purifier is due and will lapse soon. To fix an appointment give us a missed CALL ON [protected] from your registered mobile number Thanks/ Livpure Team

... Despite calling this number, no one turned up for maintainence   Replace all...

Dear sir/madam,

I (Sheethal kumar) purchased touch 2000+ in 12/9/2016 in bangalore yelahanka new town and even it is just completed 2 years we are not getting quality of water after filtration. As your representative advice we changed the filter already 3 time and even last service 3 months back installed new filter. And now if we call to customer care they are not taking any action and telling once again to change the filters....

I think company doesn't care after service. Regarding my livpure service i tried reaching out to customer care, never could connect. I registered call back multiple times, that also didn't work.
At least have some courtesy on the customers who spent big money and bought your products.
We can't stop our job and continuously keep on reaching out to you. My initial complaint number is js[protected]....