LivPure Complaints & Reviews

Address: Plot No - 221, Udyog Vihar, Phase-I, 122016

Complaint # JS[protected]I have raised the complaint on 03rd Sep, 2019 and the engineer was assigned in the Ghaziabad location. But I reside in Mumbai.
I kept calling the call center and they are unable to help me resolve the issue. Only thing they do is skipping me for the next day mentioning that engineer will be allocated for resolution before next day noon. 8 days passed by and nothing has happened

.Every day I have to arrange myself with the water cans.

It is pathetic that the customer care doesnt bother to reply for the email and the same is the case for escalation request on the website.
Team should respect the customer and help to get out from the situation arise because of their system. But the team is least bothered to help

Oct 24, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Sep 10, 2019

Updated by haihari786 Pathetic again engineer was assigned for the location: Ghaziabad. Whereas, I reside in Mumbai.

Dear Customer, your service request No. JS-[protected] & call closure code is XXXXX allocated for[protected] to sourabh divakar Ghaziabad, [protected] . Please call [protected] for any query.

Not sure, what kind of a bug is this. And your support team is awesome, they don't even listen to the customer.

Verified Support

Sep 18, 2019

LivPure Customer Care's response Dear Hari, we apologise for the inconvenience you have experienced. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Regards,
Team Livpure

Verified Support

Dec 13, 2019

LivPure Customer Care's response Dear Hari, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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Address: HN0-2848 SF, Golf course ext road, Sec 57 Gurugram, Gurgaon, Haryana, 122003

I purchased Live pure water purifier last year November and its suddenly stopped working.When i contacted customer care they sent an technician who surprised me by saying that there is some problem with the candle and it would need to be replaced which would cost you additional Rs 7000 even if machine is still in 1 year warranty.
I asked him then what is the warranty for?if you are not even covering 1 year but no use.
this is really not acceptable from big brands which promote honest stars like Sachin tendulkar in their ADD.
please provide immediate help!
Jimmy Roshan
[protected]

LivPure customer support has been notified about the posted complaint.

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Address: H. No 31/S Maurya Tola, Dargahiya, Kunraghat, Gorakhpur., Gorakhpur, Uttar Pradesh, 273008

Meera mishra
Livepure ro 2000 touch plus water purifier

When filter life expired we complaint and after 3 days engineer came and they told that service is closed and we have to pay for it though it was our first time since installation. We had the proofs and it got resolved. After the change of filter touch was not working and we complained then again they came late and fixed it for manual one. Now i have a touch ro but i have to handle it manually!!! I have complained for it several times but responses are... Part is not available... Will do it later... Then no response even after filling complaints... This is what the status of livepure services are... Very very bad and hypocritic... Really disappointed

Oct 18, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

LivPure Customer Care's response Dear Meera, we are sorry for the disappointment you've had. Please share your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Sep 09, 2019

LivPure Customer Care's response Dear Meera, to assist you further, we would require your contact details. Request you to share the same with us.

Regards,
Team Livpure

Verified Support

Sep 11, 2019

LivPure Customer Care's response Dear Meera, we request you to kindly share your contact details with us so that we can assist you.

Regards,
Team Livpure

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Address: 214, Rainbow Ville, Generals Road, JJ Nagar PO,,, Hyderabad, Andhra Pradesh, 500087

When you register a complaint message comes saying somebody will contact you. But no nobody does and nocomplaint registration number is given. While installation also. Only after promising to return the product a service person was sent. The one assigned to said that since his phone battery is down he would not come. Currently the there is continous drain since yesterday

Oct 10, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

LivPure Customer Care's response Dear Ramnath, we are sorry for the disappointment you've had. Please share your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Aug 27, 2019

LivPure Customer Care's response Dear Ramnath, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

Verified Support

Sep 06, 2019

LivPure Customer Care's response Dear Ramnath, we request you to kindly share your registered contact details for us to assist you.

Regards,
Team Livpure

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M

Manjuroop

Sep 10, 2019

From past 8 days raised a request for service but livpure doesn't care about my request such a worst kind of response

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Address: Arunachalapuram, Chennai, Tamil Nadu, 600020

Worst service support from brand
I got livpure water purifier 11.04.2018.

When we bought that day to till problem come not rectified its good service support and customers satisfaction.
Check my number to your server then get all details
service request No.
JS[protected]
JS[protected]
JS[protected]
JS[protected]
JS[protected]

These are just references I have tired for typing till many jobs and till problem not solved without physical call completed your service center closed call completed and its illegal and your service authority told to pay service and after no revert till not closed my complaint physical, it's your senior management seeing that and my complaint about any worries...

Sep 22, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2019

LivPure Customer Care's response Dear Naveen, we never wanted you to have a bad experience. We have forwarded your query to the concerned department. Please allow us some time to get back to you.

Regards,
Team Livpure

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Address: 560077

I have taken AMC . They said it covers 4 years.

They came for service couple of times when filter not working now they stopped coming.
They are not attending service for the Livpure.

I complained multiple times and response from customer care is that they will arrange but never got any service engineer for work.
please resolve this as soon as possible.

Sep 23, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

LivPure Customer Care's response Dear Naresh, we are sorry for the unpleasant experience you've had. Please help us with your contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Aug 19, 2019

LivPure Customer Care's response Dear Naresh, we can only help you if you share your registered contact number. Request you to kindly do the needful.

Regards,
Team Livpure

Verified Support

Aug 21, 2019

LivPure Customer Care's response Dear Naresh, we request you to kindly share your registered contact details for us to assist you.

Regards,
Team Livpure

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Address: New Delhi, Delhi, 110059

Dear sir
I am from delhi purchased dated on 26/7/19 livpure pep ro and not compare to any other company because of sachin sir is brand ambesder of this company so i think company service is good at the store livpure sales person suggest me this model for mcd water. When engineer installing this product engineer (Imtiyaz alam 2001731) nothing to tell me about tds label when yesterday i was checked tds is 3ppm now am requesting for tds control ur engineer told me replace new another model ur own cost when i am given complain again my issue is same than i denied to give closer code he told me i[censored] r not giving me code next time u are not eligible for any service from livpure. Ur engineer is cheated to me. He not given me proper product demo
I am requesting to you please do the needful.

Thanks
Kamal kumar

Oct 4, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2019

LivPure Customer Care's response Dear Kamal, we apologise for the inconvenience caused to you. We have taken note of this and have shared it with the concerned team.

Regards,
Team Livpure

Verified Support

Sep 03, 2019

LivPure Customer Care's response Dear Kamal, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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Address: VIJAYNAGAR COLONY, Hyderabad, Andhra Pradesh, 500057

I purchased livpure water purifier pep pro plus through amazon in april 2018.
Registered mobile num:
Aijaz mohiuddin

Malfunctioning unit since installation water from waste water drain pipe after tank full also the water out flow is there continuously now the machine has stopped working only power on display is seen the service person who came for first free service in december told that he is only for maintenance n cleaning he is writing the note put up in service note and other executive from technical team will fix the problem which he even wrote in the service note bill.
.
Free service due in april 2019 not done after raising many service request.
The agency person contacts and asks for address and never sent any body. Contacted customer care many times they directly booking paid service. Where is our free service due its not our fault its your service center fault of not sending anybody even after complaining so many times.
I excalated the complaint through website this week but still no one contacted from livpure.

We will go to all consumer reviews and consumer forum fed up with the service and product quality. Used aquaguard for 14 yrs had no issues choosing livpure was the worst decision no service support the agency assigned never picks up the call and never sends any one for service request. Raised so many complaints with all numbers here js[protected], js[protected] - js[protected] - js[protected]

Sep 29, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2019

LivPure Customer Care's response Dear Aijaz, we never wanted you to have a bad experience. We have forwarded your query to the concerned department. Please allow us some time to get back to you.

Regards,
Team Livpure

Verified Support

Aug 27, 2019

LivPure Customer Care's response Dear Aijaz, we hope the issue has been resolved to your satisfaction. Do let us know if you need assistance on anything else. Happy to serve you :)

Regards,
Team Livpure

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J

Joseph Antic

from Bengaluru, Karnataka

Aug 19, 2019

I have purchased livepure glotouch waterpurifier on 3rd August, 2019 through Amazon. I have been contacting livpure contact number to install my new machine for the past 1 week. Please arrange for free demo and installation of livepure new water purifier machine.

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LivPure Customer Care's response, Aug 27, 2019

Verified Support

Dear Joseph, we apologise for the inconvenience you have experienced. Please share your registered contact number and we will reach out to you.

Regards,
Team Livpure

LivPure Customer Care's response, Aug 29, 2019

Verified Support

Dear Joseph, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

LivPure Customer Care's response, Sep 6, 2019

Verified Support

Dear Joseph, we request you to kindly share your registered contact details for us to assist you.

Regards,
Team Livpure

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Address: D/No 1-4-190/56, Ground Floor, Sri Nageswaramma Gardinia, Bhaskar Rao Nagar Colony, Sainikpuri, Hyderabad, Andhra Pradesh, 500094

I had complaint and mail's to Livepure customer care but they playing drama only they are daily call to me today technician visit sir, but no visit any technician because this product is on Warranty if not warranty they quickly respond to you and force for AMC means extend warranty
When they take money there after they told no replace of all filters 😡
Vvvvvvvvvvvfraud and worrest experience with Livepure nobody can purchase it if anybody have doubt or call free to me I will explain
How they fraudulent company
This is ph [protected]

Sep 28, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

LivPure Customer Care's response Dear Sir, we are sorry to hear about your experience. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Regards,
Team Livpure

Verified Support

Aug 27, 2019

LivPure Customer Care's response Dear Sir, we hope the issue has been resolved. Do let us know if you need assistance on anything else.

Regards,
Team Livpure

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ghatak54

from Bhopal, Madhya Pradesh

Aug 12, 2019

Vvvvvvv bad response
There is same situation

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LivPure Customer Care's response, Aug 12, 2019

Verified Support

Dear Sir, we have escalated it to our concerned team and they shall connect with you for further assistance.

Regards,
Team Livpure

LivPure Customer Care's response, Aug 27, 2019

Verified Support

Dear Sir, we hope the issue has been resolved. Do let us know if you need assistance on anything else.

Regards,
Team Livpure

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Address: Srikakulam, Andhra Pradesh

This is my worst experience ever with a company which is doing so well in the market. I wonder how are they sustaining with such creepy service and staffs. No numbers of their customer's services are working. Staffs are irresponsible and rude.
I would ask people not to go for this company. Better choose another option.
I am a new customer and i am running up and down for my installation. The contact number doesnt works. I have been kept on hold for about half an hour by the company on the call. Their staffs are really irresponsible and very rude to the customer. Is this what a person has to face to get his ro installed. Its been a week since i have been trying to request for my installation.

Sep 18, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

LivPure Customer Care's response Dear Eshwar, we are sorry for the unpleasant experience you've had. Please help us with your contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Aug 08, 2019

LivPure Customer Care's response Dear Eshwar, to assist you further, we would require your registered contact number. Request you to share the same with us.

Regards,
Team Livpure

Verified Support

Aug 12, 2019

LivPure Customer Care's response Dear Eshwar, we can only help you if you share your registered contact number. Request you to kindly do the needful.

Regards,
Team Livpure

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Address: d-205,sovereign santhinivash, inside trinity complex,near krystal app,soampur, Bangalore Urban, Karnataka, 562125

I am from Bangalore, My livpure GlO is on warranty, because o[censored]r untrained service engineer it got damaged, I am doing follow up by ur customer care and through mail, since June alomost 10 ticket, 50 +follow up call, 15 mails not getting any response

After each servicing it works for hardly 2, then same issue, I am completely frustrated . For each below almost 15 to 20 follow up call, email too, I need complete replacement.
JS-[protected], JS-[protected], JS[protected], JS-[protected].JS-[protected]

Sep 15, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear Yashin, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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Address: 110055

I have got cheated by your so-called exclusive agency and i going to lodge this complaint in consumer court if this does not get addressed by livpure.

On 5th july 2019, i called for a service request. Livpure sent an engineer named "deepu". He told that the warranty of my livpure ro is over, which i was also aware of. He suggested if i make a payment of rs.6500/-, the warranty will extend for 1 year. He shared a paytm no. On...

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Address: Alappuzha, Kerala, 690509

I am requesting and complaining from more than a month through ivr, customer care, email, online etc. & escalated in the livpure escalation website also but no one has responded or attended my complaint. My ro is leaking and i m not getting any support from the livpure. Pathetic response and no follow-up. This is very insensitive. I a not satisfied

+1 photos

Sep 10, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear Sree, we are sorry for the disappointment you've had. Please share your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Aug 08, 2019

LivPure Customer Care's response Dear Sree, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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S

shashnak

from Chennai, Tamil Nadu

Jul 23, 2019

Water tastes bad

Reply

LivPure Customer Care's response, Aug 2, 2019

Verified Support

Dear Sir, could you please let us know the details of your issue along with your contact details? We'll look into it right away!

Regards,
Team Livpure

LivPure Customer Care's response, Aug 8, 2019

Verified Support

Dear Sir, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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Address: Plot no. 221,Udyog vihar,phase 1,Gurgaon 1220126, Karimnagar, Andhra Pradesh, 505001

Hello, iam a customer of livpure.
We are facing problem in service requests.
As your service executive said we paid 2500 for 1 year service including 4 filters.
But now we have emergency with the service, that purifiers not working.
And our children got health issues with the water that we are adjusting with the nearby water service.
Kindely please resolve our problem.
Thank you

Sep 19, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

LivPure Customer Care's response Dear Mamatha, we are sorry for the unpleasant experience you've had. Please help us with your contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Aug 08, 2019

LivPure Customer Care's response Dear Mamatha, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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So here's what this so called "most trusted air purifier company" did to me. Two days ago they started sharing me hundreds of smss with detail of their customers address, phone number etc. Sender 's title is bp-livpure. Firstly, i ignored them but then people started calling on my phone number that company shared my phone number with them.
I have no relation with this company. They are constantly sending me 100s of messages. I sent them message on twitter but they are not active on this platform. Then i sent email to complain about this. They said we sent this to our concerned team. We will fix it. However, it has been two days and i am still getting those messages. I sent them another email for update in this matter but it seems they are not serious about privacy of their customers and rectify their errors. I have not got any response from them yet.

Sep 12, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

LivPure Customer Care's response Dear Navneet, thank you for notifying us about this. Please share your contact number, and we will reach out to you.

Regards,
Team Livpure

Verified Support

Aug 08, 2019

LivPure Customer Care's response Dear Navneet, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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Address: Srinivas Apartment, no 13, Amman Nagar 3 st, Ramapuram, Chennai, Tamil Nadu, 600089

I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days... None of one came... I received a call from local livpure office they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself... Very much frustrated with the service... I have taken 4 yrs amc but no service at all... Either return my money or do the service ASAP... Worst customer service... Customer care is always busy they will tell that they will do a call back but without calling me just sending message that they are unable to reach me...
Dear Customer, your service request No. JS-[protected] & call closure code is allocated for[protected] to srinivasan s Tiruvallur, [protected] .

Sep 8, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Jul 18, 2019

Updated by Sujitha Kishore Kumar I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days... None of one came... I received a call from local livpure office[protected] they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself... Very much frustrated with the service... I have taken 4 yrs amc but no service at all... Either return my money or do the service ASAP... Worst customer service... Customer care is always busy they will tell that they will do a call back but without calling me just sending message that they are unable to reach me...
Dear Customer, your service request No. JS-[protected] & call closure code is allocate

Person who allowed for me is not responding the call... When I asked the local person[protected] from livpure office, she said the person who allowed for me is out of station and she organized another person to do the service, that person came steady without any materials things which required for service, I'm not sure for what reason he visited my place, he said I didn't bring filters I will come morning itself and do the service, today morning called again he said he will come in the evening... Till 6 he didn't turned up, I called him many times but he didn't respond my call, he doesn't have courtesy to attend my call itself... His name Tamil [protected].

I'm a customer and paid so much money for service still they are least bothered about customer... Doesn't have courtesy to respond the customer issues... I need full refund... Or i will escalate to consumer redressal forum

Sujitha Kishore
[protected]

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear Sujitha, we apologise for the inconvenience you have experienced. We have escalated it to our concerned team and they shall connect with you for further assistance.

Regards,
Team Livpure

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Bought RO from Livepure They delivered it in few days and now its been 1 month after delivery nobody is coming for installation after talking to customer care multiple times each time they saying different things like you need to pay for installation which is clearly mentioned on that installation will be free of cost, Some says Our team have informed us that RO is already installed.
Such a pathetic service livpure has never knew! I'm helpless but think of abusing the whole cs staff at livpure "inefficient & lack of empathy" my complaint hasnt been resolved yet since a month now.
Serial no: C6JW73D1006142
Envy Waas

Sep 1, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2019

LivPure Customer Care's response Dear Prince, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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V pathethic and unprofessional behaviour

We had requested for a change in sedimint filters for the ro purifier, when servicing representatives whos mobile no baring [protected] visited & on spection & changing the filters, he had interconnected the wrong water inflow & therby causing the waste water to enter into the machine and causing the water purifier to fail & not function. Also after that it has been a week & no action has been taken & the maching is not working. Also we had taken leave for this sake on a monday noon & your representative has not come yet. I will further take it up in the cunsumer greviance portal & register a compliant. Trusting the quality of livepure we had purchased this equipment, the system is very good but the service is very pathetic.
Two people who came intially to do the service did not know their job. They were cliccking pictures and sending through wats app and some lady was guiding them giving wrong instructions. Later they told us that main pump had to be replaced as it had stopped working after they removed it. (They removed it without even informing us) later we raised a complaint and asked them to replace everything as it was earlier and leave. Post which the pump started working.

And now they were supposed to come again for rectification, but none turned up in spite of follow up

Sep 4, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear Kavery, we are sorry for the unpleasant experience you've had. Please help us with your contact details and our team shall get in touch with you.

Regards,
Team Livpure

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Address: 2c,55, pratapaditya ROAD mudiali, In front of central bank, Kolkata, West Bengal, 700026

We purchased livpure RO in last month..
But your have provided us a damaged product which is continuously leaking..
In this one month We had called for repairing for different issues two times..
How is it possible that a new product will need two times repairing for different issues..
I tried to call the number to talk to your customer care service provider... But there is no option in your menu to talk them directly.. They ppl reply to call me back.. But never called..
When I called your engineer who came to me for previous complaint... He is asking for money now to repair..
I have just fed up with all these issues..
Please resolve my issue..
Replace my product..
Otherwise m gonna complaint in consumer court..
Gonna write about your product on social media..

Sep 2, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear DrGaurav, we are extremely sorry to know that you are unhappy with our service. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Regards,
Team Livpure

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear DrGaurav, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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Address: 600069

Service for my RO is booked on 04 June 2019 with reference : JS-[protected] and another one on 07 June 2019 with reference number : JS-[protected]. However no service engineer came to service till today. I have been calling customer care number almost everyday and still no service done.
I have been forced to buy canned water from outside because of the worst service provided by Livpure team.
My warranty period expired on 20 June 2019 and now your customer service people requesting for money as it is not in warranty period.
Please advise how come I need to bear the consequences of your Livpure team irresponsibility. Still it need to happen once service engineer comes.

Advise me whether there is any possibility of your service engineer coming for a visit. Had a very worst experience with Livpure team.

Let me know of any further updates.

Regards,
Bruceline M M
[protected]

Sep 8, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

LivPure Customer Care's response Dear Bruceline, we apologise for the inconvenience you have experienced. We have escalated it to our concerned team and they shall connect with you for further assistance.

Regards,
Team Livpure

LivPure Complaints & Reviews

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LivPure reviews & complaints page 32

complaint # js19090303014262:ro not working in mumbai for 8 days. but engineer was assigned in ghaziabad due to system error.

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asking for rs 7000 charge even in 1 year warranty

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no response even after numerous complaints for services under warranty

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water purifier touch plus

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worst product cheating company and service

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livpure guy not attending service since one month for amc service

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cheating me both department sales and service

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pep pro plus water purifier bad service of livpure bad response no technical support no service support

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livpure ro touch + ( no 1 fraud company)

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I am complaining about the company's service

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need replacement

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fraud by livpure

not getting service for my livpure ro

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purifier not working,service not provided

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spammed my phone with unsolicited messages

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wasted my money by paying the amc of 14000

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ro envy waas

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people who came for service spoil the device

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ro not working properly

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service engineer not coming even after a month of booking service

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