LivPure Complaints & Reviews

I purchased livepure touch2000+ in november, 2018 it is under warranty but their distributer is saying that it is not in warranty and he charged me for filter [protected]@475 but after 7days. I replied whatsoever you can charge me for the same but, they never come back to resolve it.

For that i had logged a complain at customer care number, they told the issue will be resolved within 48 hours, now it has been more than 10days, no action has been taken yet.

When i am trying to call the customer care number, the calls remain on hold as all the agents are busy with other callers and i never received a call back.
Also i am trying to reach their distributer m/s. Swara enterprise but they never replied on phone as well as on whatsapp too and when i called from alternative number then he picked up the call and said that i allocated someone to fix your call on temporary basis but still i didn't receive any person nor any communication from them.
I request you to kindly expedite this msg to your management to resolve the service and do not cheat with anyone because it's not about me but, everybody may facing the issues for the same and you may loose your customers by providing worst service in the market.

Recently i purchased livpure water purifier from flipkart. But there was change in installation address and livpure team agreed too the installation by 20th october. But still no one contacted me and i am not able to call customer care all well. I registered complaint in livpure website, but still no response from livpure team and they will never lift the call

I had purchased livpure ro during big billion day, however it became faulty within 10 days and as per policy it is returnable. I had filed a return request. Flipkart told that a technician will visit. But in reality nobody came. Flipkart rejected the return request stating that livpure technician gave feedback as issue resolved. However, no one came from livpure.

Please take necessary action.

We have complaine on[protected] for serviceing because a loud noise is comming from Livpur RO still no one come to attended. Every time when we call on toll free number, they told us we complain it at urgent basic. They have provide the number of their Area Manager (ASM) and technicin but both of them neither attending the call nor call back. If they are not able to provide service then refund our money. We have paid them Rs. 8000/- for two years not for wait more than 20 days.

Hi livpure team,

I have livpure rp pep +. I had taken amc for 2 years in may 2019. Now my device needed a filter, after a lot of follow up the technician came and changed the filter, but once he left, water started leaking from the device.

For that i had logged a complain at customer care number, they told the issue will be reslved within 48 hours, it has been more than 4 days, no action has been taken.

When trying to call the customer care number, the call remains on hold as all the agents are busy with other callers and i never received a call back.

When trying to contact the technician, he has been avoiding my calls, and whenever he picks up the phone, commits to a time, but never showed up.

This is how your after sales service, you lure the customer to take amc for several years, then don't bother to service their request.

Very bad/pathetic/worst customer service, i have ever faced.

Mrinmoy

Hi,
This is regarding purchase of air purifier livpure chrome from amazon 5 days back.
Product was delivered on 30th but since last 5 days despite of registering installations and demo request. Company is unable to do the same.

Service request no.-[protected].

Service guy has visited twice but they are untrained and clueless on product neither they were unable to explain product or give demo.

Pathetic experience.

I wish to return this product and also write about this service experience on social. Media, if not resolved my issues by today eod.

Thx
Abhay
[protected]

Hi livpure team,

I have taken a liv pure smart connection and paid rs 650 on sep 6th and there was an option to return the product with in a week incase if we dont' like it (
The water taste was so bad with high tds of 430 which is not recommended for drinking, we had a throat infection for all the family members).
Starting from the day of installation service was horrible.
1) installation was not done...

I have moved to hyderabad from mysore on 5th aug and then placed a request for re-installation of my livpure ro water purifier. Initially, the call centre people said they would have the technician sent in 48 hours. When no response was there for a week, i called up again. They took the address again and said that my address is not matching the pin code that i am stating. I gave all the nearby places and also informed that even on google search, my apartment address is the same. Then they said they will take care. Still there was no response. Then i raised an online complaint/request. Thereafter, someone from bangalore called me and asked when they can come for service. When i said that i am in hyderabad and not in bangalore, they said someone else will contact me from hyderabad. After a couple of weeks, i got a call from livpure customer care whether i am fine with the service. When i told them how frustrated i am and explained the entire story, they apologized and said that they will get it done in 24 hours. But so far nothing has happened. It has been a very sad and frustrating tale of events and now i have vowed never to go with livpure for me, my family and all the people that i know who are looking at livpure products.

Dear Sir/Madam,


On Aug 2018, I have taken appointment from LIVEPURE customer care for maintenance of my LIVEPURE RO touch plus. LIVEPURE representative visited at my address D66, Harsukh Apartment, Plot no. 4, Sector-7, Dwarka on dated 31.08.2019 for servicing of my RO. After completing the service of my RO, representative of Livepure requested me to take AMC of my RO for better serivce. After my conformation livepure representative give me the AMC of amounting Rs 2500/ vide payment receipt 102722 dated 31.08.2018 (copy enclosed) and followings were covered under AMC.

1. Replacement of Sediment filter – 02 nos. in 1 year.

2. Replacement of carbon filter – 02 nos. in 1 year.

3. Replacement of pre filter – 03 nos. in 1 year.

As I have taken AMC for my RO, LIVERPURE send the representative on due date for providing 1st service of my RO and replaced the sediment filter 01no., carbon filter 01no., pre filter 01no.

Further, LIVPURE send the representative on due date for providing 2nd service against AMC of my RO and replaced the pre filter 01 no.

As my 3rd service was due Aug 2019, I have requested LIVEPURE for providing 3rd service of my RO against AMC of my RO. Instead of providing the 3rd due service of my RO, LIVEPURE customer care telephonically replied that AMC of my RO has been expired and no further service can be provided by LIVPURE.

In view of the above it is requested kindly provide the 3rd pending service of my RO and replace the sediment filter 01no., carbon filter 01no., pre filter 01no., which is due and not provided by LIVEPURE. Further, If LIVEPURE is unable to provide the 3rd pending service than my refund against replacement of sediment filter 01no., carbon filter 01no., pre filter 01no. may kindly provided to under signed.

Expecting a confirmation in this regard from your side,

Thanking you

Yours truly


Sanjay Kumar

M# [protected]

I have 2 livpure ro and as i wanted to go for amc the company sent their agent from swara enterprises his name sachin patil. I gave a cheque for 13 k and after 7 months no service provided and he is not taking the calls. Registered a complaint with the company and all they send is assurance mails. How can the company cheat their customers. This agent will go on cheating the customers and the company is looking the other way. They said they will call but no call and no answer to the problem.

I have raised a complaint on Friday 20-Sep-2019 through IVR, till now not received compliant number in SMS or Email.

When I reach customer care they shared compliant number.
Every day they are saying "sorry for inconvenience, today evening or tomorrow morning technician will visit and resolve it, we have escalated and taken on priority".

Till now technician not visited, I don't understand what does escalate or priority means for Livpure.

This is not the first time I'm facing this issue with Livpure.

I have amc warranty on this product and the service is pathetic. Till date from july i have raised many request either there is a leakage or system not functioning and this is causing lot of issues. I register a complaint and they take their own time to look into the issue.

I have raised many request till date and there is still a problem with my machine

Hi team

I had raised a request to check the leakage in pre filter, the technician came and insisted on buying pressure valve instrument costing 1050 rs. This was of local company and not even livpure. When i refused to buy that, he pretended to fix the issue but instead broke my pre filter, then without solving the problem he left. Now leakage is not solved as well as pre filter is broken.

Please take strict action and also help to get my issue resolved asap. I had a really bad experience. Call id is js-[protected].
They have closed my call without happy code. How is this possible? Seems kind of scam

Ashish
[protected]

Registered complaint on 14 sept through ivr, got sms confirmation about the same on same time. Now livpure is saying my warranty expired on 17 sept and we ll charge servicing charges. I raised sr on 14th dec, as its 365 days customer care support, i must get resolution on 14 or by max 15.
Now you are saying, my warranty expired on 17th, why should i pay for servicing for your delay? I am feeling, it happened intentionally by thinking if we delay for day or two then customer would charge for servicing.
I raised sr on 14th dec, as its 365 days customer care support, i must get resolution on 14 or by max 15.
Now you are saying, my warranty expired on 17th, why should i pay for servicing for your delay? I am feeling, it happened intentionally by thinking if we delay for day or two then customer would charge for servicing.

Js-[protected]

Js[protected] is raised on 29th aug'19 for service as i have taken acmc for two years and now its been 20 days no body has called even after multiple call to customer care, i have mailed, raised in facebook but every time same response that i got is will close the issue as soon as possible and raised to concern person.
Now i need my money back as dont want any service from livpure

There are numerous occasions where the livpure ro service has faultered. On repeated requests for service and installation they have not reached me. The fraudsters have charged me 5000 for a year free service and not even once came for a single check up. Even there customer care service is fraud not a single number is authentic. Gets disconnected automatically and no facility where a customer can talk one to one. For the last 4 days i'm waiting for my complaint number which they have not even registered till now. Worst company worst ro worst team of professionals.

Hi,

I had raised a service request on 17th aug wherein a service engineer came in and provided the service. I was also offered to take amc worth rs. 4500 which we took. However just after he left the building i got a call from someone in livpure namely ""vipin"' where he stated we would like to come for service however when i informed him that it has been done few mins back then he said he might be a fraud service engineer. My question is: if i raised a request on your toll-free no#[protected] then how can someone else visited who is claiming to be not your vendor or service engineer. I raised this complaint on your company's no so if someone else came in that is your information breach as someone hacked your system and customer is nothing to do with it.

Though we have tried reaching out to him on the numbers mentioned on the attached bill given by him: [protected] & [protected] however he didn't turn up and since then we have been raising complaints and getting several js numbers. Here are the complaint no's raised and no response till now: [protected]/[protected]/[protected]

My ro is not working from last 1 month or so and i have called your customer care desk numerous times but every time we called they said he have escalated the issue and it will be fixed in 24 to 48 hours but till not we are surviving without ro water.

More to add, even though some of your ee's namely 'vipin/vinay thakur or ankit (From gurugram hq)""""""called and assured it will be fixed in few hours however nothing got happened and we are struggling to get it fixed. Being a customer of livpure i am not sure why are you harassing your customers, when there is a no-fault from our side and it is all because of your breach of information which were passed on to someone who is not claiming not to be your vendor.

I have paid amc cost and i need this issue to be fixed on the highest priority else will be taking some legal action against livpure and mgmt/founders including mr. Sachin who is a brand ambassador so that he gets to know what kind of fake service livpure is giving to the customers.

Today as well i called the customer service desk and akash (Re) told me that this will be fixed before eod today. So if this doesn't get fixed i will be forced to take some""""legal action by filing a complaint in police station followed by customer court""" as you are only harassing a customer when he is not at all customers fault.

I am attaching some proofs which we some collated of that person who visited our house for serving the ro and took my hard earns money (Rs. 4500). Below is your company email where i have filed this complaint today as i have no option left since your company staff is so unprofessional and didn't help a customer who is suffering from this pain.

Also to mention here, if by any chance any of my family members get diagnosed with any infection due to bad water then i will be claiming that on livpure as they are forcing us to use unfiltered water which may impact our health to observing o[censored]nfiltered water.

Note: we raised complaint on your toll-free no so you are responsible for each and everything and this is non of my business if someone else came in for completing the service request as we have been receiving phone calls from your customer service desk informing that engineer will be coming shortly so he came. Since it is breach of customer personal information which may lead to any future issue as an unauthorized person knows our house so it will be an another issue of customer serucity as livpure leaked this information to someone who is not your vendor/employee.

So i urge you to fix this asap as it been more than 1 month now and i am not getting any help support from anyone in livpure and it is started impacting my parent's heath.

Regards
Nitin
Mob# [protected]

Complaint # JS[protected]I have raised the complaint on 03rd Sep, 2019 and the engineer was assigned in the Ghaziabad location. But I reside in Mumbai.
I kept calling the call center and they are unable to help me resolve the issue. Only thing they do is skipping me for the next day mentioning that engineer will be allocated for resolution before next day noon. 8 days passed by and nothing has happened

.Every day I have to arrange myself with the water cans.

It is pathetic that the customer care doesnt bother to reply for the email and the same is the case for escalation request on the website.
Team should respect the customer and help to get out from the situation arise because of their system. But the team is least bothered to help

I purchased Live pure water purifier last year November and its suddenly stopped working.When i contacted customer care they sent an technician who surprised me by saying that there is some problem with the candle and it would need to be replaced which would cost you additional Rs 7000 even if machine is still in 1 year warranty.
I asked him then what is the warranty for?if you are not even covering 1 year but no use.
this is really not acceptable from big brands which promote honest stars like Sachin tendulkar in their ADD.
please provide immediate help!
Jimmy Roshan
[protected]

Meera mishra
Livepure ro 2000 touch plus water purifier

When filter life expired we complaint and after 3 days engineer came and they told that service is closed and we have to pay for it though it was our first time since installation. We had the proofs and it got resolved. After the change of filter touch was not working and we complained then again they came late and fixed it for manual one. Now i have a touch ro but i have to handle it manually!!! I have complained for it several times but responses are... Part is not available... Will do it later... Then no response even after filling complaints... This is what the status of livepure services are... Very very bad and hypocritic... Really disappointed