LivPure Complaints & Reviews

I purchase livpur pep pro+ machine in jan, 2019. From last 2 days it's making beep sound conitnuously. I also raise the complaint js-[protected]. Complete day passed out but didn't any message for engineer visit and no one came from livpure. When i called them, they asked to wait for 24 hour. Now even 24 hours passed, no communication got from their side. Really frustrated with their service.

Water is one main part of life...

मेरा रजि मोबाइल नंबर है [protected]
आप इस नम्बर पर सर्विस की डिटेल चेक कर आपकी कंपनी द्ववारा मेने वार्षिक सर्विस का एक्स्ट्रा पैसा भरा है पर आपकी कंपनी द्ववारा मुजे रेगुलर समय...

Hello livpure team,

I am writing this email regarding the water filter product “livpure liv-pep-pro-plus+ 7 l ro + uv + uf” [imei/serial no: d3jw44d1055929].

Since the product was installed every after 10 to 15 days the water stored in filter tank tds level is automatically getting low and taste of water is changing to bitter taste.

I had raised four complains till date since the product was...

Hi Livpure Team...

Livpure must give proper respect and response to their customers if you guys really want to grow.

Installation guy came to house for installation after long time of request.

Srinuvasan S (+91 [protected]). Not installed anything properly. Not shown any demo.. Not tested water purity before and after(dont know machine is working or not). Most importantly he is the worst installation...

I had raised a complaint with livpure almost a month ago but i have not been able to get any response. I would have called atleast 10 times but have nto received any response. As mentioned in other complaints, the number seems to be busy all the time and they mention that they will get back to me but they never do.

This is extremely furstruating, please reach out to me venkat. [protected]@gmail.com to resolve this at the earliest....

This is not for the first time, if the ro is having any issue then technician is not going to change the part until n unless you fight with the customer care. I took 3 years amc and paid 7500/- for that amc. Still they argued a lot to change the part. Many times technician says that u had taken amc therefore we have to answer a lot to the company therefore we are not in the condition to change the part.
Worst experience... Still struggling...

June 4th we gave a service request / complaint about RO purifier, till now no one is attending the complaint and give a solution. Called toll free and the complaint number is JS-[protected]...they keep on give one or the other number to contact further, either they dont pickup call or they say they will come and attend the complaint, but they dont come. We have AMC for 2 years, still we face a problem...

I have raised a complaint 5 days ago, but still now no response from any one. They promise issue will be resolved max in 48 hrs but almost 60 hrs passed. U cannot reach customer service it will be busy all the time i called them 8 times and couldn't talk to executives only option allowing to use other modes to raise a complaint. Even u raise compliant or escalate online nobody will respond. i have also sent email not even received acknowledgement....

Service request raised 20 days ago. AMC purchased on 30th May 2019. Till date filter is not serviced. If you are not competent to provide quality service then please don't commit stupid claims like "Complete Peace of mind 365 days of the year. Quick service – 2 hour response and 24 hour solution".
Forget 24 hour solution it has been 20 days since I purchased AMC. I will get it serviced from external agency. Kindly refund my AMC...

Hi,

I bought a Livpur water purifier and having some water leakage outside the tank. So I raised a complaint on 8-June, 2019 but still I'm not getting any response from them and 4 days gone from the date of complaint. I'm buying water outside, even I'm having this [censored] water purifier Also if I call customer care, they are treating customers harshly and not giving enough response (that is not customer care, rowdy care). I need...

I have made payment online on livpure.com website on 01.06.2019 for Livpure Brahma Gravity Water Purifier and payment made thru credit card. order reference id is LV129085997673155937406.

After that i have no information of dispatch of water purifier and Livpure customer care numbers are useless and always says "our customer care executives are busy, you are important to us, please wait" and if we call land line, employess...

On 04.6.19, My Livpure smart purifier has stopped working and its storage tank is not filling, machine is under warranty, Next Morning on 05.06.19 I had registered service complaint Call ID . JS-[protected]. Which is allocated to Mr. Masood Khan[protected] Hyderabad & when i tried to contact him, his mobile was getting switch off. Next Morning on 06.06.19, I informed that same to service center they given me assurance it will be attended...

I have been requesting the the livpur team to have a mantance check on my watre purifier i have purchased with them . since the 3 weeks i have been continiously calling the customer care number which is not working in return they have made several call back and i have requested to help me resolve the compalint on my water purifier
When ever they make a call they start expalining about the service charges i have to pay, and i have...

We have purchased Livpure purifier in last year April, as part of service we have requested to customer care and provided service within a year but candles replacements are not yet done. When we enquiry about the service person regarding the annual candle change they said you will get a call from Livpure and person will come and replace the candles. We have tried to reach customer care and no one has responded and no one approached us for...

Dear ma'am/sir,
Kindly froward the following e-mails to mr rakesh malhotra founder of livpure. He must know how about the too lethargic and pathetic system of entire customer services. We stay at greater noida where the water is too salty that's why we bought a livpure ro but neither filters are being changed nor the services are being provided. Customer's registered mo no is [protected]. Kindly get all the issues checked.
br...

Hello Team,

I am having worst experience with the LivPure installation.
Its already 15 days and the installation is still not complete.
The Service guy just hang the purifier, put the signature by his own, when i told i will not sign and left.
I have added the photo here. Please see by yourself.
If such kind of service you will provide tell me whom i recommend for it.
I work in fortune...

I have brought a pep pro purifier and registered for installation on the same day. A message received through sms for regarding a person detailed for installation and his mob also forwarded but when i call the person he told that manager will detail someone. I can't understand how they are ao irresponsible. Even expiry of 10 days nobody come for installation. The interesting thing is that i call two to three time a day to customer care, they...

Complaint no. Js[protected] dt. 22.05.2019
Since 22nd may, customer care is being complied with, the response comes from the fact that your complaint will be cleared in the maximum 48 hours. On the 24th may, after compliant, the executive said that your reminder has been made, try to resolve the problem in 24 hours. But today 5 days have passed but no action is being taken.
Livpure was bought only for drinking water, and...

My name is arunagiri and my number is [protected]. I bought your product like 3years ago and recently i singed up for a warranty also. It’s been 2days since your product stopped working and i have been calling customer service since then, requesting to send a tech who can fix it but every time i call, the technician attends and doesn’t respect and beside when i select an option to talk to a tamil technician why a kerala guy is speaking...

I have the more than 3 year old machice intalled at home, once after the warranty i have taken the amc by paying 8000inr, unfortunately the parts livpure use in the amc are the hopeless, defective and non reliable.in last 2 months 3 times machine has failed to work.
And the service team in bangalore whitefield zone is so pathetic, they dont respond to the calls and they block the customer numbers. I have been facing this issue from...