LivPure Complaints & Reviews

I have got cheated by your so-called exclusive agency and i going to lodge this complaint in consumer court if this does not get addressed by livpure.

On 5th july 2019, i called for a service request. Livpure sent an engineer named "deepu". He told that the warranty of my livpure ro is over, which i was also aware of. He suggested if i make a payment of rs.6500/-, the warranty will extend for 1 year. He shared a paytm no. On...

I am requesting and complaining from more than a month through ivr, customer care, email, online etc. & escalated in the livpure escalation website also but no one has responded or attended my complaint. My ro is leaking and i m not getting any support from the livpure. Pathetic response and no follow-up. This is very insensitive. I a not satisfied...

Hello, iam a customer of livpure.
We are facing problem in service requests.
As your service executive said we paid 2500 for 1 year service including 4 filters.
But now we have emergency with the service, that purifiers not working.
And our children got health issues with the water that we are adjusting with the nearby water service.
Kindely please resolve our problem.
Thank you...

So here's what this so called "most trusted air purifier company" did to me. Two days ago they started sharing me hundreds of smss with detail of their customers address, phone number etc. Sender 's title is bp-livpure. Firstly, i ignored them but then people started calling on my phone number that company shared my phone number with them.
I have no relation with this company. They are constantly sending me 100s of messages. I sent...

I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days... None of one came... I received a call from local livpure office they said the executive will come and so the service, ever time when I call they will tell today will come later on they...

Bought RO from Livepure They delivered it in few days and now its been 1 month after delivery nobody is coming for installation after talking to customer care multiple times each time they saying different things like you need to pay for installation which is clearly mentioned on that installation will be free of cost, Some says Our team have informed us that RO is already installed.
Such a pathetic service livpure has never knew!...

V pathethic and unprofessional behaviour

We had requested for a change in sedimint filters for the ro purifier, when servicing representatives whos mobile no baring [protected] visited & on spection & changing the filters, he had interconnected the wrong water inflow & therby causing the waste water to enter into the machine and causing the water purifier to fail & not function. Also after that it has been a week & no action...

We purchased livpure RO in last month..
But your have provided us a damaged product which is continuously leaking..
In this one month We had called for repairing for different issues two times..
How is it possible that a new product will need two times repairing for different issues..
I tried to call the number to talk to your customer care service provider... But there is no option in your menu to talk them directly.....

Service for my RO is booked on 04 June 2019 with reference : JS-[protected] and another one on 07 June 2019 with reference number : JS-[protected]. However no service engineer came to service till today. I have been calling customer care number almost everyday and still no service done.
I have been forced to buy canned water from outside because of the worst service provided by Livpure team.
My warranty period expired...

I purchase livpur pep pro+ machine in jan, 2019. From last 2 days it's making beep sound conitnuously. I also raise the complaint js-[protected]. Complete day passed out but didn't any message for engineer visit and no one came from livpure. When i called them, they asked to wait for 24 hour. Now even 24 hours passed, no communication got from their side. Really frustrated with their service.

Water is one main part of life...

मेरा रजि मोबाइल नंबर है [protected]
आप इस नम्बर पर सर्विस की डिटेल चेक कर आपकी कंपनी द्ववारा मेने वार्षिक सर्विस का एक्स्ट्रा पैसा भरा है पर आपकी कंपनी द्ववारा मुजे रेगुलर समय...

Hello livpure team,

I am writing this email regarding the water filter product “livpure liv-pep-pro-plus+ 7 l ro + uv + uf” [imei/serial no: d3jw44d1055929].

Since the product was installed every after 10 to 15 days the water stored in filter tank tds level is automatically getting low and taste of water is changing to bitter taste.

I had raised four complains till date since the product was...

Hi Livpure Team...

Livpure must give proper respect and response to their customers if you guys really want to grow.

Installation guy came to house for installation after long time of request.

Srinuvasan S (+91 [protected]). Not installed anything properly. Not shown any demo.. Not tested water purity before and after(dont know machine is working or not). Most importantly he is the worst installation...

I had raised a complaint with livpure almost a month ago but i have not been able to get any response. I would have called atleast 10 times but have nto received any response. As mentioned in other complaints, the number seems to be busy all the time and they mention that they will get back to me but they never do.

This is extremely furstruating, please reach out to me venkat. [protected]@gmail.com to resolve this at the earliest....

This is not for the first time, if the ro is having any issue then technician is not going to change the part until n unless you fight with the customer care. I took 3 years amc and paid 7500/- for that amc. Still they argued a lot to change the part. Many times technician says that u had taken amc therefore we have to answer a lot to the company therefore we are not in the condition to change the part.
Worst experience... Still struggling...

June 4th we gave a service request / complaint about RO purifier, till now no one is attending the complaint and give a solution. Called toll free and the complaint number is JS-[protected]...they keep on give one or the other number to contact further, either they dont pickup call or they say they will come and attend the complaint, but they dont come. We have AMC for 2 years, still we face a problem...

I have raised a complaint 5 days ago, but still now no response from any one. They promise issue will be resolved max in 48 hrs but almost 60 hrs passed. U cannot reach customer service it will be busy all the time i called them 8 times and couldn't talk to executives only option allowing to use other modes to raise a complaint. Even u raise compliant or escalate online nobody will respond. i have also sent email not even received acknowledgement....

Service request raised 20 days ago. AMC purchased on 30th May 2019. Till date filter is not serviced. If you are not competent to provide quality service then please don't commit stupid claims like "Complete Peace of mind 365 days of the year. Quick service – 2 hour response and 24 hour solution".
Forget 24 hour solution it has been 20 days since I purchased AMC. I will get it serviced from external agency. Kindly refund my AMC...

Hi,

I bought a Livpur water purifier and having some water leakage outside the tank. So I raised a complaint on 8-June, 2019 but still I'm not getting any response from them and 4 days gone from the date of complaint. I'm buying water outside, even I'm having this [censored] water purifier Also if I call customer care, they are treating customers harshly and not giving enough response (that is not customer care, rowdy care). I need...

I have made payment online on livpure.com website on 01.06.2019 for Livpure Brahma Gravity Water Purifier and payment made thru credit card. order reference id is LV129085997673155937406.

After that i have no information of dispatch of water purifier and Livpure customer care numbers are useless and always says "our customer care executives are busy, you are important to us, please wait" and if we call land line, employess...