LivPure Complaints & Reviews

On 04.6.19, My Livpure smart purifier has stopped working and its storage tank is not filling, machine is under warranty, Next Morning on 05.06.19 I had registered service complaint Call ID . JS-[protected]. Which is allocated to Mr. Masood Khan[protected] Hyderabad & when i tried to contact him, his mobile was getting switch off. Next Morning on 06.06.19, I informed that same to service center they given me assurance it will be attended today, also given me area head mobile number of Kalvala Satyam [protected], He has also given same assurance of early attending of problem .On 07.06.19 evening when no one came for attending, i have again tried to contact Satyam Ji, he didn't lifted phone and got switch off after some time. The problem again escalated to service center on 08.06.19 morning but they again told me case is open and will forwarded it again. after that on 09.06 & 10.06 no one call me & contact me. In last 6 days i have to purchase water from market for my family My problem is still not taken care . Very pathetic response. kindly do the need full,

I have been requesting the the livpur team to have a mantance check on my watre purifier i have purchased with them . since the 3 weeks i have been continiously calling the customer care number which is not working in return they have made several call back and i have requested to help me resolve the compalint on my water purifier
When ever they make a call they start expalining about the service charges i have to pay, and i have agreed to pay them they have assuered me a call back from the rtechnical team but that has not happen
Due to the irresponsive team i have lost the preventive maintance during the warranty and now i have to pay excess for the repair

We have purchased Livpure purifier in last year April, as part of service we have requested to customer care and provided service within a year but candles replacements are not yet done. When we enquiry about the service person regarding the annual candle change they said you will get a call from Livpure and person will come and replace the candles. We have tried to reach customer care and no one has responded and no one approached us for annual service candle replacement. I have escalated to customer care then they gave service person details, we tried to reach them they said you need to purchase AMC now because one year is crossed. I had a discussion with next level people then they said we need to take approval from Livpure and will get back to you on this. Till today no one has called and there is no update till today. We are not at all satisfied with the purifier service.

Dear ma'am/sir,
Kindly froward the following e-mails to mr rakesh malhotra founder of livpure. He must know how about the too lethargic and pathetic system of entire customer services. We stay at greater noida where the water is too salty that's why we bought a livpure ro but neither filters are being changed nor the services are being provided. Customer's registered mo no is [protected]. Kindly get all the issues checked.

Mail no 1-
Lokesh pant
Attachments
Feb 25, 2019, 6:03 pm
To customercare

Dear sir/ma'am,
This is to apprise you that livpure provided only a single service in 2018 in lieu of giving 3 services under the scheme of 3 years amc. The same service will be expired on 19/11/2019. Kindly find attached the files. Now there are 5 services still pending till the expirey date and according to terms and conditions livpure should provide 3 services in this year i. E in 2019 itself. So after the date of expiration we will still have 2 services pending from your end. So kindly extend the period of amc for 1 year so that we can avail pending services after the date of expiration.

Mail 2-

Lokesh pant
Mar 30, 2019, 5:06 pm
To customer

Dear sir/ma'am,
I am still not satisfied with the services being provided by livpure. This is to again inform you that livpure provided only a single service in 2018 in lieu of giving 3 services under the scheme of 3 years amc. The same service will be expired on 19/11/2019. Now there are 5 services (With filters replacement) still pending till the expiry date and according to terms and conditions livpure should provide 3 services in this year i. E in 2019 itself (Already mentioned in the previous e-mail as well).in the last service filters were again not changed. I was not at my home during that service and my sister didn't have any idea about changing the filters, so happy code was also provided to the technician. So kindly get the filters changed asap and extend the period of amc for 1 year so that we can avail pending services after the date of expiration. It's painful that the query of my previous mail is still pending and i am again mailing you with the 2nd complaint. It's a request to expedite all the proceedings regarding issues mentioned in my both the mails.

Mail 3-
Lokesh pant
Attachments
May 11, 2019, 11:57 pm
To customer

I have never seen such a filthy class pathetic service. No service. No response. Waiting for more than a year. I will go to consumer court to lodge a severe complaint against livpure.

Mail 4-
Lokesh pant
2:46 pm (6 minutes ago)
To legal

Dear ma'am/sir,
Kindly froward this e-mail to mr rakesh malhotra founder of livpure. He must know how about the too lethargic and pathetic system of entire customer services.

Mail 5-

Ll a
Attachments
Tue, mar 7, 2017, 3:34 pm
To customercare

Dear sir/ma'am,
This is to apprise you that i bought a livpure (Details in the attached warranty card) on 20/09/2015. Last year i got an amc of rs 9, 500/= (Details in another attachment) done on 20/11/2016. But i came to know that there was no update in my account after having conversation with one of customer executives. This was really so ridiculous. No one came to my home for servicing as per scheduled durations.
I am really dissatisfied with the service of livpure. I will also file a severe complaint against the company soon as i also had losses and which could have only been compensated by lodging the complaint against the company in consumer forum. Company can keep above mentioned amount. No worries but i will go through the constitutional process to bring the truth before the world.

Lokesh pant
[protected]

Issues: no servicing against amcs

Hello Team,

I am having worst experience with the LivPure installation.
Its already 15 days and the installation is still not complete.
The Service guy just hang the purifier, put the signature by his own, when i told i will not sign and left.
I have added the photo here. Please see by yourself.
If such kind of service you will provide tell me whom i recommend for it.
I work in fortune 500 company and my feedback within my colleagues can do huge damage to your reputation.
I don't want to do that, because i know everywhere such employee works and one employee mistake should leads to damage complete company reputation.
So, i request you to take action immediately and fasten my installation.

Regards,
Anup

I have brought a pep pro purifier and registered for installation on the same day. A message received through sms for regarding a person detailed for installation and his mob also forwarded but when i call the person he told that manager will detail someone. I can't understand how they are ao irresponsible. Even expiry of 10 days nobody come for installation. The interesting thing is that i call two to three time a day to customer care, they told that upto today evening engineer will visit. So i want to say that i will not recommend anyone to buy any product of livpure and i will not buy in my life. If anybody...what a patthetic service by livpure.. worst service team

Complaint no. Js[protected] dt. 22.05.2019
Since 22nd may, customer care is being complied with, the response comes from the fact that your complaint will be cleared in the maximum 48 hours. On the 24th may, after compliant, the executive said that your reminder has been made, try to resolve the problem in 24 hours. But today 5 days have passed but no action is being taken.
Livpure was bought only for drinking water, and no such service would be available for one week, then what is the use of buying it?

My name is arunagiri and my number is [protected]. I bought your product like 3years ago and recently i singed up for a warranty also. It’s been 2days since your product stopped working and i have been calling customer service since then, requesting to send a tech who can fix it but every time i call, the technician attends and doesn’t respect and beside when i select an option to talk to a tamil technician why a kerala guy is speaking and he speaks in malayalam and i dont understand anything. If i ask that person to transfer the call or ask for a manager he cuts the call. The most worst customer service ever. I have called like 5-6 times and all they do is disrespect and hung up the call without finishing the conversation. We can’t buy can water too because there is a 9 months old baby here. Do i have to directly come down to your office and request to send a tech which the job you guys should’ve done without stressing the customer? The worst customer service. I have contacted “srinivasan - [protected] “ he is very much rude. They assigned some called hussein - [protected] and he says he won’t come he has to go to guindy he has other job. This is very much stressful and i’m losing my kindness after what your product customer service has done. They assigned someone to come down and look on 22nd but if we call there is no answer. You guys better do something. These two people not just two 4-5 ppl disconnected the call but they want to give the happy code alone? Worst customer service

I have the more than 3 year old machice intalled at home, once after the warranty i have taken the amc by paying 8000inr, unfortunately the parts livpure use in the amc are the hopeless, defective and non reliable.in last 2 months 3 times machine has failed to work.
And the service team in bangalore whitefield zone is so pathetic, they dont respond to the calls and they block the customer numbers. I have been facing this issue from last 2 months and now i am repenting why did i buy the livpure.

Becuase of the wrong parts, defective parts and hopeless service, i would like to raise the cc complaint against the livpure. Js[protected] is the resent complaint raised, if you want to trace some details.

Once again, mentioning very pathetic and hopeless service from livpure.

I have purchased livpure water purifier on date[protected] from shahganj uttar pradesh. The product is under warranty for 4 years but the service is unavailable. Inspite of calling several times the service has not been provided which is against my consumer right. I request to look into matter and reply as soon as possible.
Warranty card is also attached with this complaint.

Hi

My ro suddenly stopped working and is urder warranty. I have raised complaint 5 times in this 11 days but still no response from livpure team. Every time they drop a mail that we will get in touch shortly.
Complaints date-3/05/2019

I also got a call from one agency but they didn't came for visit and also they are not picking the call.
Why you are cheating the consumer if you are able to provide services.
From the last 11 days i am buying water from outside and which is hitting my monthly budget.

Complaint nu-js[protected]

We have made atleast 10 back to back complaints about improper functioning of the ro. Our product is still in warranty period and 10 times it has been repaired by false promising engineers.

I in my whole life never suggest this company to anyone.

Even sachin tendulkar should think before advertising for a company whose consumer are not satisfied shame

I regret my those hard earned 10000 rs.

Hi, i have been using pep star model for last 5 year, i never had this type of service, registered complaint on 05th may'19, but till date no response even after couple of complaint through telephone & email,
I had given reminder 6 to customercare email id, but there was no response, even i called local contact person, he was not picked the call any time.

Company has taken rs.5000 under amc, but they are not doing service,

Is livpure company cheating customers..

Herewith i have shared my email conversation for last 10 days,

I have been charged rs 700 extra by the service engineer who came for repair my livepure ro

Attached the bill received of rs 2860, but the cost of the part replaced was rs 1800, and actual charges were rs 2160.

Visit charges were rs 360

2860 was transferred to engineer account by google pay, attached screenshot

Would like to get refund of my extra charged of rs 700

Akash bose
[protected]

Dear chandan ghosh, your icr/iccr no. Is icr[protected] against your payment of inr 2160. Thanks for choosing livpure.

I have brought a new ro and registered for installation on the same day. A message received through sms for regarding a person detailed for installation and his mob also forwarded but when i call the person he told that manager will detail someone. I can't understand how they are ao irresponsible. Even expiry of 5 days nobody come for installation. The interesting thing is that i call two to three time a day to customer care, they told that upto today evening engineer will visit. So i want to say that i will not recommend anyone to buy any product of livpure and i will not buy in my life. If anybody want to buy livpure please think about its service then buy.

Hi,

I had purchased amc and was told there will be services on 110, 220 and 330th day of the first year. 7 months have passed and no service provided till now.
I have sent n number of emails and everytime i get the same reply "we will look into it, sorry for inconvenience".
I am demanding for the return of money or else extension of amc.

Bhuvan

Sir i have bought livepure vibe filter from tata cliq website 3 months before it has stopped working.
I have registered complaint at toll free no. On thursday 18 april they send me message on my mobile service request no. Js[protected] happy code 839 allocated to rashtrapal tayade [protected].
Sir there is no responce from mr. Tayade his phone is out of reach.
Sir is he or any other person will see the problem or should i return the filter please let me know.
Thanking you. My mobile [protected]

Hi,

My livpure glo water filter was serviced on 5/04/2019 by m v s service. At the time of service, the service guy suggested us to take the amc option as there will be two-time service free and two times parts replacement within a year. I have paid rs 3999 for one year amc. Later i got a call from the service center saying that part replacement can't be done in next time services since they already replaced the part in current service and amc activation will happen in 2-3 days. But till date, amc is not activated and there is no response from either service center or from livpure regional in charge.

Can anyone from livpure clarify why the amc is still not activated and why part replacement can't be done in the second service?

Your engineer take happy coad on 29march but till now the never give service when i call for service they saying after 2days i will come for sevice
My customer service request no. Js[protected]
Happycoad is-40804
The person who call for happy coad his mob. No.[protected] in 10 days gone but they never come for service so please take action on it

Sir/madam,
In connection with the subject cited above; i want bring it to your kind attention that i have bought a livpure water purifier as detailed below:
Product: livpure
Model: envy shield
Serial no: b8iw72d1004304
Purchase date: 21.10.2018

Further, i am to state that since last wednesday (03.04.2019), the above said water purifier making an indicator sound (Beep sound). I have understood that the filters should be replaced for further movement. So that i have called the person who installed i. E mr. Suthagar ([protected]) cuddalore branch.. He said that within 24 hours they will come and replace the filter. But, there was no reply from them.

Hence, i called the customer care number [protected] on thursday (04.04.2019), raised service request and they told that within 48 hours their service engineer will come and do the needful. But, there also no action have been taken from your livpure side.

After two days (08.04.2019), i have called the same customer care number, they told that we already taken a service request. You please call to mr. Sokkalingam, chennai branch. Mr. Sokkalingam told that i am not dealing your area. So call mr. Selvamani ([protected]). The same day immediately i have called him. He replied that tomorrow (09.04.2019), definitely their service person will come do the needful.

Today morning (09.04.2019), i have called and asked him to send service person. He replied that only for installation requests we received today and not for any servicing or filter replacement. So please wait for another 48 hours, then we will arrange spares.

What kind of service is this? You people have sent mail without my consent and took appointment, many times visited my home, given demo and because of your insistence we have bought your purifier.

For drinking water, how many days i should wait. Even after installing a high model water purifier and extra 2 filter, i need to buy water from outside.. Hence, i request you to kindly send a service person immediately and do the needful.

Regards,
Panneer selvam - [protected]