LivPure Complaints & Reviews

Hello Team,

I purchased (Livpure LIV-PEP-PROPLUS+ 7 L RO + UV +UF Water Purifier)
1. [IMEI/Serial No: ] E8HW44D1011576 in last year 29 Jan’18 before purchase I had a call with Livpure sales time on the services. as per Livpure team two services are free by Livpure, after purchased only one service completed on Sept 2018 and for the second service I received a call from in 18 Jan’2019 4:18 PM call duration 3 mins 4 seconds (if you require call recording I will share). and I asked service engineer please visit at my address any time I am available but he didn't come for service many times I have tried to connect but no response from that after that I have raised the complaint with Livpure customer care. today 19’feb an engineer visited and ask me that your product is out of warranty and you need to pay for servicing.


Kindly check why this is happening you need to check with your engineer and suggest for free service because of their fault.

Name of the Engineer: Mahesh
Engineer Number: [protected]

Waiting for your prompt response pls.

JS[protected]
JS[protected]

The preventive maintenance request was generated on Dec 29 2018. Had to call multiple times (10-20 calls) to Livpure customer to get a Technician.

After 34 days (very short ETA according to Livepure Standards ), Technician came to my home (02/02/2019) for preventive maintenance and replaced the 2 filter free of cost as per the warranty terms and conditions.

I had an external filter, for which he told i need to replace the Spun filter and i had to bear the expenses of Spun filter.

I was okay paying for Spun Filter, but he charged me Rs. 350 (single filter ) for that. Invoice attached.

When i did a search to find the cost of Spun Filter, i came to know he charged me thrice the actual value of the filter.

https://www.amazon.in/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=spu...⇄

Best quality Spun filters is available for less that Rs 400, but is available as a set of 3 or 4.

My concern is in the name of Livpure Preventive maintenance, technicians are coming and looting customers.Also the delay taken to complete a preventive maintenance request.

I had a really bad experience with Livpure and i regret badly for trusting Livpure Brand.

I need to know what action are you going to take on this ?

I had called up liv pure on 01.02.2019, at 1630h. One ms priya responded to my call after approx. 10 mins, her tone while talking was as if she is doing a favour to me my attending the call. When i asked her regarding amc estimates she suddenly turned rude, upon this i asked her to transfer the call to her senior, i was kept on hold for ten minutes and thereafter she disconnected the call.
Is this the way livpure trains its staff to handle the customers in such a competitive market.

Water PPM are very low, I have registered complaint to customer care on the number provided on their website. I have called them multiple times, they always told me that the service engineer will visit today, it has been happening since past 1 week and no one has contacted me regarding servicing of the same. They are also charging service charges every time I call them. I am so fed up with the service, I am thinking about changing the product altogether. I bought the Pep Pro Plus on 10th Aug, 2018. Serial Number : D7IW44D1035305.

I purchased a uv & uf filter from a dealer of brand name livpure on 24th dec 2018 and on 9th jan 2019 with in a span of 15 days it stopped working. I have registered the complaint with the company but there is no response, when company person attended the call he said that the some part needs to be replaced which is currently not available, he said he will get it next day but since last 3 days we are using water bottles purchased from outside and no resolution has been given.
Poor service from livpure.

I had bought 2 years amc for my livpure 2000 touch plus water purifier (Attached the receipt) and it's not been serviced for past 4 months i am keep on following up with shriram enterprises ([protected]) bangalore, this is the seller who sold the water purifier also, i had send multiple emails and calls to livpure customer care but they are not responding..

This is affecting our family health also the water started smelling.

I purchased two units of livpure magna ro water purifier from flipkart and requested to install one of them in davangere and one in bangalore. The service center person visited my home in davangere and was confused about the model as he was never trained to install magna filter. I helped him and almost installed it myself except for him to drill holes in wall and install the nails for the unit. I did not mind anyway as the installation was done ultimately. After the installation, till date, there has been no visit from the service center in davangere and they are saying that the maintenance service was booked in bangalore address so it is all done and without providing even a single service, the warranty is going to end.

The bangalore service center is doing well and they have done their job of installation and maintenance but not in davangere. The service center did not provide the free sedimentary and carbon filter that was supposed to be replaced and now they are saying they cannot provide it and trying to confuse with lots of reasons.

This clearly shows that the service center in davangere is misusing the sedimentary and carbon filters allocated for customers and selling it to others taking money.

When i registered a complaint with customer care, i was asked to contact mr. Anup who is the incharge of this area but mr. Anup is not at all responding on the phone and is not answering sms too.

This is very bad and not at all a good support from livpure and nobody is handling these complications and there is no escalation possible anymore.

The product purchase livpure is not a good to be used for residential use as we have purchase the product on may 2018 now it is december 2018 it is third time we are facing and every time service personnel visit he change the filter and take rs 1000/- to rs1500/-.
We recommend any one not to go for livpure as monthly we have suffer and during rectification of our ro we have to pay money.

I have raised a compliant JS[protected] 3 days back till now technican not attended.
I tried to reach customer care it is always busy so I sent escalation message from livpure website.
Till now no reply from livpure.

I don't know what is the SLA once a compliant is raised, please share your information.
When can technician attend and resolve this issue.

Dear sir,
I have purchased a liv pure waterpurifier "pep pro" from flipkart.
Currently it is not working and i have been trying to reach customer care through toll free number "[protected]" more than a week. Still i am not able reach them and it says that customer is busy. Even i tried sent sms "56567" three times with different days, nobody reached out me so far.
Please help me to fix water purifier issue at the immediately.
I am not sure to escalate about the issues.

Regards,
Baskaran. V
[protected]

Dear sir,

I have livepure pep pro plus water purifier.

My purifier preventive maintenance is not done, i raised request with no. Js [protected] on 05/09/18. But person not came for service. I have paid 5000 rs per year, i dont know why you people are neglecting.

After that,
My purifier getting leak. Already larged complaint on 15th november with request no. Js[protected]. Already 10 days over no person came till date. I called the person daily thrice, he is saying today/tomorrow i will come. I dont know why your maintaining service like this. Worst ever in my life... This is a basic need. Service person has to attend immediately. I hope you will solve my issue as soon as possible.

Regards,
Mohan
Mobile [protected]

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OtherLivPure livpure ro gurgaon
[Resolved] Livpure — livpure ro gurgaon

1 Review
poonamsingh rajpurohit on Sep 14, 2018
Submit a Complaint
Dated 14 sep, 2018
livpuro की amc के सम्बन्ध में शिकायत
मेरे livpure ro की amc की receipt no-103562 dated 25 july, 2018 done by sandip द्वारा 1 वर्ष के लिए की गई है। अभी मेरे पास gurgaon नम्बर से फोन आया की आपको amc करवानी है तो बताएं मैंने कहा ये हो चुकी है तो बताया कि हमारे रिकॉर्ड में रजिस्टर्ड नहीं है। कृपया इसकी जाँच करके रजिस्टर्ड करवाने की कृपा करें
ps rajpurohit
h. no-657 sarswati vihar, chakkarpur, gurgaon 122002

livpure ro gurgaon

refer your -js-[protected]
शिकायत- अभी तक इंजीनियर सन्दीप
नहीं आया बल्कि complaint close(47215) कर दिया। सन्दीप ने ही amc किया है । इसकी जाँच की जाय। urgent service required

I have a envy+ro, after first yr. They assured 2 free candle replacement service a year. For which i opted for a 3 yr amc contact, which expired on 2nd aug 18. During these period, i found very poor service with unskilled technicians in the name of company service engineer. Twice i noticed, replacing filter candles with opened old used parts. The last service which was due on aug 18 was not attend, after repeated mail/telephonic reminder, felt helpless with false assurance
Now, started claiming money saying contract expired. Now i am realizing it was a blunder going for livpure water purifier. I will now taking it as a challenge to get my due by putting it in a legal forum

Around 2 months back one of the visiting technician recommended that we take amc pack so that all the filters can be replaced, so i paid rs.8000/- (For 2 year amc).

After around 6 complaints and 4 visits by local technician simply replaced same inexpensive filters twice (2 of them). We stopped drinking water from the purifier since it tastes bad/impure.

Are you guys cheating customers in the name of amc? For rs.4000/- i shelled out why can't you replace all the damaged filters?

I would request you to replace my next year's amc (Rs.4000/-) so that i shift to some other purifier since waste enough of my time/effort this year.

Contact no: [protected]

Hi,

This is Noel here.

Just wanted to share the worst customer service I have experienced from Livpure and the wrong decision of trusting this brand.

During my warranty period i had raised a request and in spite of following up so many times, no body came for servicing. Now that my warranty period is over, no body is entertaining me with my service request. And this nightmare reached a new low when my service request JS[protected] was closed without providing the service.

Such a pathetic brand.Hope you guys stop bluffing other customers and treat them well.

Noel Michael

I bought livpure star plus ro on date 23rd oct 2017, on this product 3 preventive maintenance are free as per company offer.

Company did 1st pm on month april-2018 but 2nd
Pm still pending even after i call multiple days to costomer care & cc responding me every time "sir your pm is still due & we raised your concern on high priority" but after that no call for pm, cc also provided me bangluru area manager contect no but that is switched off when ever i called on that numbe.

So kindly look into tha matter & reslove it asap.

I bought livpure because sachin t. With livpure, now i am thinking whether that was my mistake when i bought it 🤔.

Thanks//
Pradeep bisht

Sir i purchased a RO from livpure on 23/05/2016. After One year i extended the AMC for one year up to 23/05/18. After this i extended the warranty AMC for three more years in 9500 rs. This period started from 23/05/18 to 23/05/2021 . As per company rules service should be provided to customer after 110 days, but there is no call from company even after 165 days. When i called company says this is system problems what we do. Sir i paid 9500 rs. in advance than there was no problem in company system. Sir from last one, month i used Bislery bottles due to some allergic problems in my family. Company send service person only after my complaints and up to this time i suffered a lot. Sir please help me how can i get back my 9500 .

Dear Livpure Customer, 100% free preventive maintenance service of your water purifier is due and will lapse soon. To fix an appointment give us a missed CALL ON [protected] from your registered mobile number Thanks/ Livpure Team

... Despite calling this number, no one turned up for maintainence   Replace all

Dear sir/madam,

I (Sheethal kumar) purchased touch 2000+ in 12/9/2016 in bangalore yelahanka new town and even it is just completed 2 years we are not getting quality of water after filtration. As your representative advice we changed the filter already 3 time and even last service 3 months back installed new filter. And now if we call to customer care they are not taking any action and telling once again to change the filters. So please take necessary action and

My mail id is anil. [protected]@gmail.com

I think company doesn't care after service. Regarding my livpure service i tried reaching out to customer care, never could connect. I registered call back multiple times, that also didn't work.
At least have some courtesy on the customers who spent big money and bought your products.
We can't stop our job and continuously keep on reaching out to you. My initial complaint number is js[protected].