LivPure Complaints & Reviews

I subscribed to Livpure filters for 6 months, initially paying a security deposit of 1500 and recharged 6000. Unfortunately, within 40 days, my family's health deteriorated, with my family members requiring hospitalisation. We later discovered, that Livpure RO filters were removing essential minerals, causing health issues. After switching to bottled water temporarily, we noticed a significant improvement in our immunity and health.
Regarding billing, the executive assured us that they would refund the unused portion after deducting 3 months o[censored]sage due to the lock-in period. However, they're now refusing to provide any refund.

Complaint raised on 11Dec for changing filters under the ACMC. Nobody bothers to attend to complaint. I have called customer care so may times, it is a waste of time- they r clueless and do nothing.
Total waste of money n time. I regret having bought a Livpure product.
Earlier, the service technician had yelled at me for not taking the ACMC through him( I had signed up online ).
I have asked the customer service to refund my ACMC money so that I can discard the Livpure RO and buy some other unit, no response to that as well.
This is a well oiled scam to rip off gullible customers.

Dear Customer, Your service request No. JS-[protected] with call closure code 58243 is assigned to Saravanan Kumar[protected], Engineer CODE 2004167, LOCATION Chennai, CONTACT- 956030**** .

I had filed a request for relocation on 8th April 2023, around 1799/- amount was prepaid for remaining period at the time. The company didn't agree for relocation and wanted to take away the product without any refund.

Later I raised request to surrender and refund. However, no action taken by the company at that point of time.

Then, the company asked for submitting the RO machine and payment of extra period....

Hello

Ticket No:[protected]

This mail is expressing my utmost frustration towards the incorrigible service provided by Livpure.I have been requesting for a service for my Livpure Water Purifier Since 2nd of December, yet haven’t received a proper closure regarding my issue.Every time I have to call or mail the customer service and yet be disappointed with no proper response.I called Madha Agency From Livpure...

No refund and no response at all over call, over mail just closing requests multiple times without any solution

I am still didn't received the refund amount of rs 1499 as committed on the mail also at the time of pickup of the product from last two weeks. Multiple followups over the mail and call still no solution.

I had opted for the subscription plan from livpure (On 4th Dec 2023) and made the payment online + submitted the kyc documents.

On 2nd Dec 2023, I requested to cancel the installation request over call & refund me the amount. I was said I will get a call from cancellation team to confirm my cancellation request.

However, after that, there has been no response or refund from them, even though i have tried contacting...

I have been using the Livpure subscription plan from Jan 2023. I decided to end my subscription in August 2023. I called customer care but every time they gave me the same excuse. "We are not able to raise your request".

I was forced to recharge the RO for 3 months as the customer care guy told me if you don't recharge we will deduct the amount from the security deposit.

I want the device to be uninstalled and my security deposit refunded.

RO Id: C1NR45D1008611

The company is very bad in attending to customer complaint. Company promised to give free replacement of parts as a part of monthly subscription plan along with free service. I have been paying premium charges of INR 729 monthly since I have enrolled for this subscription. the wall mount clamp lock on the unit is broken without even any manhandling. looks like the unit could not bear the the weight along with water over time. luckily it was hanging on one side of the purifier when I noticed else it could have been a disaster snapping all the water hose and power chord. I then removed from the wall and placed on the platform, the surface of the RO purifier is not even and cannot stand on the platform. I am asking the company to give the replacement for which they are not even attending to the complaint. I have raised complaint multiple times and they close it immediately without even problem being addressed, I am not sure if this is the quality of service why are they fooling customer with monthly subscription plan. If this is not addressed I would want them to payback my security deposit so that I can go with the other brand that has better quality products. the Ticket number associated with my last complaint is "[protected]"

I had a rental RO, I cancelled the subscription on 26th October. Still the RO is not picked up. And no one from the pickup team contacted me. Every time the executive tells me they will contact me. But I receive no calls from the cancellation department. Now I have been charged 599 rs on the app for not using the RO. Today the executive told me they tried calling you, but I didn't picked up the call. Why would I not pick up the call, every time I am calling the customer care department to get it picked up? I have called daily from 26th to 2nd Nov to the customer care department every time they say they raised a fresh ticket and no one responds or take action on that. I will definitely post this experience to all social media platforms to highlight the pathetic service of Livpure.

After buying the ro they stopped responding and no one came for installation, it's been days I'm contacting them but they are ignoring and even closing my tickets without any response.Order LSHPY137848

LivPure team has gone bonkers. Getting little or no support regarding a Smart RO Machine. The machine failed nth time ( I have lost the count) now and I am so frustated I want a deposit from the LivPure Smart which was around 1500/-

The call representatives are very arrogant at times. They are not trained to pacify customers or understanding the problem. It's more about, "Ye call close karo jaldi".

But looking at number of compaints from my past, I have asked my refund and return this piece of garbage, but here in consumer complaint I have seen so many similar complaints I don't know If I will be helped at all.

In case, if someone in the top management really care, they should interfere because I am a sure shot detractor of LivPure.

POV: New RO is not LivPure!

Present Issue = Machine Leaking (happening 5th time now) and Filteration Failure (Checked TDS)

Support Message (No Support Provided yet)
Dear Customer, your service request No.JS-[protected] & call closure code is 23413 allocated for[protected] to Victorious Enterprises([protected]) Haveli, [protected] . Please call [protected] for any query. Team Livpure

I had raised a request for return on 02.11.23 and they said with 72 hrs they will have the disconnection team contacting you but even after 5 days nobody contacted, no call came but they are claiming to have called when countered they are saying that sat and sun are holidays hence not possible but when countered that ur team said 72 hrs there was no reply.I have registered in Mobile also under [protected].I live in a rental place and my contract was suddenly terminated on 01.11.23, now I have to move out and they are not at all comming inspite of several requests to collect the unit.When pressed they are stating that SRO has been raised.I live at Bhowanipore, Kolkata .Kindly help
Thanks and Brgds
Srikanth
[protected]

Dear sir .

I have placed the order for livpur Alkaline water purifier and I placed the order 27 oct and received me yesterday night delivery courier and next day installation engineer comeing and I will check open box and see old and scracty unit and open wire and all unit is scratch and old I never use this unit so plz refund the my amount and pickup this unit .

Attached for image and video bill

I had requested for a re-installation of RO purifier at my new location. After trying multiple times finally could connect with a customer care representative who said mail has to be dropped to ekyc team. That was done and then no response for 2 days. Then again contacted them who said attachment is not readable. Then again I sent the attachment in the readable format and then again no response. Whenever I had been raising request through their third class app then automatically they would be closed without any resolution. In between I would be getting calls regularly for making payment of my monthly plan. I had informed them that because re-installation is pending recharging doesn't make sense. The person on the other end of the call said that's another issue, now you pay first. Such inhuman statement. Anyway, again I mailed them and asked for response and still no response. Then finally the hell broke today when after I was able to connect with somebody from their customer care who informed that because of address mismatch the issue could not be resolved. This company doesn't even bother to care whether their client has been able to make arrangement for their drinking water and in the absence of re-installation how would they be managing. Such inhuman company. That too in matter of drinking water which is a basic human necessity.

For the past two months I have been raising multiple cancellation requests with Livpure customer care and they are rejecting my cancellation requests and over and above that have charged me 1498 rupees rent for the last
Two months.
I have not received any service for the last two months as the machine had stopped working after I decided to not recharge and submit my cancellation request.

This is evident that livpure is duping customers and looting them of the security deposit money, without providing any service whatsoever. I want refund of my deposit money in entirety and my cancellation to be completed.

My rentel water purifier is still not installed after subscribing a week ago .
It's on monthly basis, my package. I already lost one week of one month . Am I gonna get the money back for one week? I had to buy packaged water for the last one week that costed me over 300 /-. Who is responsible for this?
I was told that within 1/2 days it will be delivered and installed .no news of that yet .I want my money back in full amount which is 1748/-

Hi,
I have raised many services for water taste issue in LIVPURE smart Ro still persist in spite of raised 10 service request. I tried talked to customer care multiple times but still no use.Service request had been closed without proper resolution. Even in recent request closed by stating customer is not reachable from local service which is false.
Below request have been created in 21st but no response as usual. Very disappointed....

Hi,

I took a subscription for from LIVPURE and had water issues for that I have raised many services still persist. Talked to customer care multiple times but still no use.Service request have been closed without proper resolution even in recent request closed by stating customer is not reachable. I had to raise below request and usual no response from local area service. D2MR25D1017655 he screenshots for your reference. Can...

Water is not coming from my RO for 5 days now. I filed an online complaint on Sunday, 15th October 2023 and then called them on Monday, 16th October 2023 as I did not see any open ticket.
On Monday a ticket was opened and then I waited for the concerned team but no one showed up.
I called on Tuesday, 17th Oct 23 again and they told me that my subscription has been cancelled by Livpure and the superior team will get back to me in 2 hours. However, no once turned up and I kept waiting.
Today 19th oct I called them again and they again told me that they would get back to me in one hour however, I kept waiting again and no one called.
There is no resolution from there side despite that my family is not getting drinking water from past 5 days and we are arranging it by buying it from local shops.
I have paid for subscription for one year which is valid till June 2024.
No one is taking any responsibility and I don't know what should I do.