LivPure Complaints & Reviews

I had raised a request for return on 02.11.23 and they said with 72 hrs they will have the disconnection team contacting you but even after 5 days nobody contacted, no call came but they are claiming to have called when countered they are saying that sat and sun are holidays hence not possible but when countered that ur team said 72 hrs there was no reply.I have registered in Mobile also under [protected].I live in a rental place and my contract was suddenly terminated on 01.11.23, now I have to move out and they are not at all comming inspite of several requests to collect the unit.When pressed they are stating that SRO has been raised.I live at Bhowanipore, Kolkata .Kindly help
Thanks and Brgds
Srikanth
[protected]

Dear sir .

I have placed the order for livpur Alkaline water purifier and I placed the order 27 oct and received me yesterday night delivery courier and next day installation engineer comeing and I will check open box and see old and scracty unit and open wire and all unit is scratch and old I never use this unit so plz refund the my amount and pickup this unit .

Attached for image and video bill

I had requested for a re-installation of RO purifier at my new location. After trying multiple times finally could connect with a customer care representative who said mail has to be dropped to ekyc team. That was done and then no response for 2 days. Then again contacted them who said attachment is not readable. Then again I sent the attachment in the readable format and then again no response. Whenever I had been raising request through their third class app then automatically they would be closed without any resolution. In between I would be getting calls regularly for making payment of my monthly plan. I had informed them that because re-installation is pending recharging doesn't make sense. The person on the other end of the call said that's another issue, now you pay first. Such inhuman statement. Anyway, again I mailed them and asked for response and still no response. Then finally the hell broke today when after I was able to connect with somebody from their customer care who informed that because of address mismatch the issue could not be resolved. This company doesn't even bother to care whether their client has been able to make arrangement for their drinking water and in the absence of re-installation how would they be managing. Such inhuman company. That too in matter of drinking water which is a basic human necessity.

For the past two months I have been raising multiple cancellation requests with Livpure customer care and they are rejecting my cancellation requests and over and above that have charged me 1498 rupees rent for the last
Two months.
I have not received any service for the last two months as the machine had stopped working after I decided to not recharge and submit my cancellation request.

This is evident that livpure is duping customers and looting them of the security deposit money, without providing any service whatsoever. I want refund of my deposit money in entirety and my cancellation to be completed.

My rentel water purifier is still not installed after subscribing a week ago .
It's on monthly basis, my package. I already lost one week of one month . Am I gonna get the money back for one week? I had to buy packaged water for the last one week that costed me over 300 /-. Who is responsible for this?
I was told that within 1/2 days it will be delivered and installed .no news of that yet .I want my money back in full amount which is 1748/-

Hi,
I have raised many services for water taste issue in LIVPURE smart Ro still persist in spite of raised 10 service request. I tried talked to customer care multiple times but still no use.Service request had been closed without proper resolution. Even in recent request closed by stating customer is not reachable from local service which is false.
Below request have been created in 21st but no response as usual. Very disappointed....

Hi,

I took a subscription for from LIVPURE and had water issues for that I have raised many services still persist. Talked to customer care multiple times but still no use.Service request have been closed without proper resolution even in recent request closed by stating customer is not reachable. I had to raise below request and usual no response from local area service. D2MR25D1017655 he screenshots for your reference. Can...

Water is not coming from my RO for 5 days now. I filed an online complaint on Sunday, 15th October 2023 and then called them on Monday, 16th October 2023 as I did not see any open ticket.
On Monday a ticket was opened and then I waited for the concerned team but no one showed up.
I called on Tuesday, 17th Oct 23 again and they told me that my subscription has been cancelled by Livpure and the superior team will get back to me in 2 hours. However, no once turned up and I kept waiting.
Today 19th oct I called them again and they again told me that they would get back to me in one hour however, I kept waiting again and no one called.
There is no resolution from there side despite that my family is not getting drinking water from past 5 days and we are arranging it by buying it from local shops.
I have paid for subscription for one year which is valid till June 2024.
No one is taking any responsibility and I don't know what should I do.

I am writing to file a complaint against Livpure for deficiency in services. I have been a loyal customer of Livpure for the past four years and have made timely recharges totaling Rs. 4188 until May 2024.
On October 15th, I relocated to a new apartment and informed Livpure about my relocation in late September. I followed the process as advised by livpure team and raised a request for reallocation and scheduled the uninstallation for October 13th.
On October 12th, I received a call for uninstallation in spite of 13th. I informed the representative that the uninstallation was scheduled for October 13th, but nobody turned up on the scheduled date. I called the customer care daily for assistance, but was met with unhelpful and dismissive responses. Livpure representatives not only failed to assist me but also suggested that I uninstall the product myself or discontinue their services which is completely unacceptable given the premium I pay for your services.
I also sent emails about my relocation but did not receive any response. As a result, I have been without water supply in my home for the past 6 days and spending additional cost to avail drinking water supply. This lack of service and disregard for customer satisfaction is not only disappointing but also amounts to mental harassment.
I find it deeply troubling that despite being a paying customer, I am being forced to endure such treatment. I have tried to resolve this issue with Livpure directly, but my concerns have not been addressed promptly.
I therefore request the Consumer Forum to intervene and direct Livpure to provide me with the following relief:

Immediate installation of Livpure water purifier at my new address

Compensation for the inconvenience and mental harassment caused due to the delay in installation

Strict action against the Livpure employees responsible for the deficiency in services

I hope that the Consumer Forum will take my complaint seriously and help me get justice.
Thank you for your time and consideration.

I wanted to get my water purifier servicing done when customer care advised me to renew AMC online which I eventually did. After making the payment it took 2 weeks to get the AMC active (initially they lied I would get the service done within 24 hours of making payment). It's been a month since my AMC was active but they didn't provide me any service or part replacement as per agreed under the AMC terms. The service center they allocated to my residence area, initially denied service as I didn't take AMC directly from them, they termed online AMC activation as a scam. The name of the service center is Livpure - Tanish Enterprises and a lady handles the calls and is very poor in customer service and speaks too rudely. I lodged multiple complaints over calls and emails to the Livpure customer care team but they failed to resolve this and stopped responding back to my emails. I faced loss of money, time, and mental peace. And top of that have no option other than drinking water with purifier issues.

Money deducted, RO not delivered yet

I have requested for cancellation of RO smart services on 15th Aug 23, but till now no one has turned up for machine pick up, whenever I'm calling to customer care simply they just use the script with in 24 hours our team will get in touch, but no response at all, such a pathetic service and poor response towards customer, I have paid amount for an year, which stucked into it, process the amount from the day which is opt for cancellation and refund me as soon as possible.

I have bought ACMC for 3 yrs for my RO with registered mobile no [protected]. However, when I call the customer care, it says that I have not bought the ACMC and I have been refused the services. Kindly resolve the issue at your end, else I will be forced to take legal advice.

I am writing to express my deep frustration and disappointment with the ongoing issues I am facing with LIVEPURE. Despite multiple attempts to resolve the matter directly with them, I have not received a satisfactory response regarding the refund of my money and the cancellation of my RO water subscription.

Despite my repeated follow-ups and communications with their customer service team, I have not received any concrete information...

I have lodged one complain as on 20.08.2023 and SERVICE REQUEST NUMBER IS JS-[protected] and after 30 hours also no service engineer being allotted for our request. Earlier when we have not done the extended warranty that time we got very prompt response from your end. Now -a -days you are not responding our complain. This is
great learning for us in future we will not take any service from your end and also we will not recommended any person to buy your RO.

When I purchased the Liv Pure RO on and around Dec 22 and i felt the first blow on Jan 22 when membrane was damaged and that time also i had to communicate to many people to get that changed and that time I was told that preventive maintenance would be carried out in all possible way as promised before and will get membrane and filters changed up in coming time as per time duration of 7-8 months o[censored]se

Today on 17/08/2023 when service technician Rahul Saini came and I told him to check the status and asked whether membrane requires to be changed, he was rude and straight away denied that no membrane now will be changed as previously it was changed on your demand.

I have a question from the people running livpure when someone purchases a product and product tends to be defective in less than a month then would you call it a “replacement under my (customer)demand “ Why would I not be entitled get full services and membrane replaced if i feel so and it was told to me

There was no clarification given on this by Area Manager Arvind also as well he was also confused and was misleading with several changing statements and he himself was not sure whether it can be replaced under warranty or not.

When I tried complaining about all this Livpure customer care created a ticket and then after few hours changed it to resolved .

LivpureSmart not refunded security deposit and demanded payment for my filter.

I have vacated my residence and cancelled the rental water filter 10 days back, but even after multiple calls livpure has not refunded the security deposit amount which they had charged before installing the filter. FILTER NUMBER IS A3NR25D1083415 and customer mobile number [protected]. Whenever i called helpdesk, they denied receiving the deposit amount of Rs 1499 and did not even issue any refund reference number or deposit receipt. Please refund the entire amount asap to the original payment method from which you took the deposit and not returning it now.

The ads that had claims that were "miraculous"...had no effect on me...i would like a refund on the unused product...

Hi all,

I got services of Livpure in 2021 via Furlenco and cancelled the subscription, and returned the product at the start of 2022, I suddenly got a legal notice in my email almost 1.5 years after I got the initial service that I am defaulting, and I have committed a scam by not paying for services and not returning the product, I scheduled the return and returned everything including the box when I was leaving India, and...