LivPure Complaints & Reviews

Subject: Complaint Under the Consumer Protection Act Against Livpure for Deficiency in Service and Unfair Trade Practices

I am filing this complaint under the Consumer Protection Act against Livpure for deficiency in service and unfair trade practices.

I have a Livpure RO filter installed at my home. It had a filtering issue last time, and I lodged a service complaint with ID number [protected] on 16th March 2025. However, it was not responded to, even after repeatedly calling customer care, the escalation department, and the area manager. The technician finally visited on 31st March 2025.

Again, on 4th April 2025, the filter stopped working. I lodged a new complaint on 5th April 2025 with ID [protected], but just like the previous instance, there has been no response to date.

Whenever I call customer care, they repeat the same response — that someone will attend to the complaint within 48 hours — but it never happens. They provided an area manager’s number, but he/she never answers the call. The customer care team is unwilling to connect me to a senior executive or the escalation department, and they only assure me that someone will call back. However, like always, no one calls.

This has caused a lot of harassment to me, and yet the company seems least bothered. The company representatives speak in the same monotonous tone and even cut the call midway, which is unnecessarily rude and uncalled for.

I have written multiple emails to their official email ID ([protected]@livpuresmart.com), yet there has been no resolution, and my grievances remain unaddressed. This situation has left me feeling helpless and harassed, as even a simple issue like RO service has not been resolved despite all my efforts and time invested.

Due to the company's negligence and lack of accountability, I have suffered mental harassment, financial loss, inconvenience, and above all, my family is at serious health risk due to the consumption o[censored]nfiltered and unsafe water.

I have attached herewith the relevant messages and communications, including dates and details received from the company.

I respectfully request the Hon’ble Court to direct the company to respond to my service request without further delay and to award suitable compensation for the mental agony, harassment, and health risks caused to me and my family.

Warranty replacement was due on nov 24. I opened a ticket but no one came for replacement and ticket was closed on Jan 25 for another work where a paid part was replaced. The technician said that there is a shortage of parts from the company itself and they were waiting for the replacement for past 2 months.
Area head confirmed that the part had arrived in March so I opened a ticket on first week of march and the ticket is in "assigned" state but local service head said that they dont have my ticket.

Made multiple calls to Livpure customer care and each time they said that "a senior" would call me back within a hour, but no calls received each time.

Please assist/guide.

Sure, here's a revised version of your message:
---
I booked an RO unit on the 30th, and the sales representative assured me it would be delivered within 3-4 days. However, today is the 10th of February, and it still hasn't been delivered. I have called and posted multiple times, but I haven't received any response.
---
I hope this helps! Let me know if you need any further adjustments.

Respected Sir/Madam,

I am writing to file a formal complaint against Livpure Rental Services for failing to provide the service I subscribed to and requesting immediate cancellation and a full refund.

Key Reasons for Complaint:
Defective Product/Service: The RO purifier installed in January 2025 has been non-functional for the past one week, and despite multiple complaints (starting from 30th January 2025), no action has been taken.

Failed Commitments: I was promised the issue would be resolved by 1st February 2025, but no action was taken. Upon requesting cancellation on 3rd February, I was again assured of resolution, but no technician visited.

Breach of Agreement: As the company has failed to provide the promised service, I am entitled to a refund, including any cancellation charges, under the Consumer Protection Act, 2019.

Company's Policy Conflict: Despite the 3-month lock-in period, the company is not delivering the service as agreed, and I am entitled to a refund due to defective service.

Given these reasons, I request immediate cancellation of my subscription and a full refund. If not addressed promptly, I will be forced to seek legal recourse.

Thank you for your immediate attention

### **Complaint Against Livpure: Service Delay, Negligence, and Fraudulent Practices (Request No: JS-[protected])**

**Product Name:** Livpure Glitz Water Purifier
**Issue Start Date:** 15th January 2025

I am filing this complaint to highlight the unprofessional behavior, negligence, and fraudulent practices I have encountered from Livpure’s service team.

---

### **Detailed Issue Description**

1. **Initial Problem and Technician’s Delay:**
My Livpure Glitz water purifier stopped working on **15th January 2025**. I contacted the usual technician, **Mr. Mohan Raj**, who had installed the purifier. Despite several calls, he repeatedly delayed the service, promising to come but never showing up until **20th January 2025**, and even then, no repair was done.

2. **Service Request and Neglect:**
On **21st January 2025**, I registered a service request with Livpure’s customer service (**Request Number: JS-[protected]**) and was given a scheduled slot for **22nd January at 10:00 AM**. However, no technician visited, and I had to follow up multiple times with no success.

3. **Repeated Follow-Ups and Lack of Response:**
- On **22nd January**, I contacted customer service again to check the status of the service. They assured me of high priority but still did not send a technician.
- On **23rd January**, I was asked to contact the local in-charge, **Mr. Vinoth**, who never answered my calls. Despite escalating the issue, Livpure failed to take any action.

4. **Fraudulent Message and Call:**
On **24th January 2025**, I received a suspicious message from Livpure with the same request number but a newly added time slot of **4:30 PM**.
- This message appeared fraudulent as I had not received any such update earlier.
- Just **3 minutes after receiving this message**, I received a call from **Mr. Ganesh**, who blamed me for the delay, claiming that technicians only visit my area (Mettupalayam) on Wednesdays. He also falsely claimed my request was logged late (at 4:30 PM on 22nd January), which is untrue since I registered my request on **21st January**.

5. **Assurance Call on 24th January at 9:10 PM:**
Later that day, at **9:10 PM**, I received a call from Livpure Smart and Sales Consultant, who assured me the technician would visit on **25th January 2025 by 5:00 PM**. However, as of now (**12 days since the issue started**), no one has contacted me or visited for service.

---

### **Impact of Negligence and Fraudulent Practices**

1. **12 Days Without Purified Water:**
I have been forced to purchase drinking water from outside, which has cost me **₹2, 600** (₹200 per day).

2. **Mental Frustration and Wasted Time:**
Livpure’s team, including the customer service staff, technicians, and local in-charges, have shown complete unprofessionalism and disregard for customer satisfaction.

3. **Fraudulent Practices:**
- The altered message on **24th January 2025** appears to have been manipulated to shift blame onto me.
- The coordinated call just 3 minutes after the message raises serious concerns about transparency and ethical practices at Livpure.

---

### **Relief Sought**

1. Immediate resolution of the issue with the water purifier.
2. Compensation for the **₹2, 600** spent on purchasing drinking water.
3. Accountability for the fraudulent and unprofessional behavior of Livpure’s staff.
4. A formal apology and assurance of better customer service in the future.

---

This experience has caused significant inconvenience, financial loss, and emotional distress. I request ConsumerComplaints.in to take strict action against Livpure and ensure my grievance is addressed at the earliest.

---

Yours Sincerly
Tony

Hi,
I have LIVPUR touch + model, 2nd AMC started on June 2023 and valid till June 2026, We were in Bangalore and moved to Chennai on May 2024.
In Bangalore service was very good and on time.
After moving Chennai filter life was low raised the request in june, they took 2 month to replace the simple filter, after that water was leaking and told motor is faulty and took 3 month to replace. Again water started leaking after 1 weeks in Nov 2024, person came and told UV filter need to replaced and had bypassed it, After that within one week everyone have viral fever lasting for almost 15 days. Now it is almost 2 months, calling them daily but no one comes, they only giving assurance that evening engineer will be coming, waiting for that evening.
Request is assigned to Hari Enterprise chennai.
Person who bypassed UV is Ashwin +[protected].
And Hari enterprise person contact is Divya +[protected].

Kindly do the needful to get issue fixed.
I have attached the product detail with contract detail of AMC.

Thank you,

Livpure not picking up machine after I disconnected the service, 20 days back. I'm just getting false assurance and status. Without giving me a call or visiting my place they mentioned that the attempt failed after multiple tries and visited my premises. I'm not getting my deposited money back also.

This is the worst service I have ever experienced.
They have raised Ticket No:[protected]
Registered Mobile no for the connection: [protected]

We have requested service for our water purifier through livpure website on 28th September, 2024. They have asked us to pay Rs.4369/- beforehand for the service. After payment was done, they have given us a number of service agent. When we have called him regarding service, he told us that he did not receive any service request from the company. We contacted the company regarding this, but they did not take any action against this and even after a month, we still did not receive any service . We are requesting for a refund.

I booked livpuresmart on 11th Oct 2024 and paid a 6month amount plus security as well with Rs 4193. They committed me to install it next day, but they delayed it for 4 to 5 days. Then I had to get another RO service for my home and cancelled this order before delivery.
As per direction of customer support, I cancelled the delivery with delivery partner and raised my cancellation on 15th Oct 2024 over customer care. The same has been sent over mail to them as well.
Every day the customer support persons are saying once cancellation team will call me and will approve my cancellation. Then after that they will initiate my refund which will take another 5 days.
They are playing with me every day and many times, the customer care people also talked to me in harassing ways, where I am struggling to get my money back.

my registered mobile number is [protected] through which this order was raised.

I need my refund back.

This is very rude behaviour from livpure and flipkart. Livpure stated that flipkart will return my faulty ro just purchased on 9th october. Flipkart says liveure will take care. I am really very disappointed with flipkart and livpure. I purchased the product on 9thoctober and the installation team installed it. Water tasted really very bad, black particles in water. They visited again on 11th october and said that the ro is faulty, replaced by flipkart. I placed a return request and flipkart said livpure will process the request. I called livpure on the new customer care number +[protected] and they said to write an email to [protected]@livpure.com. They gave me an automated reply stating my ticket number is generated ticket no:[protected]. I am not able to hear anything more from them. I reached out 10 times and also the calling team from livpure has no access to the email team and email team except automated reply has no way to reply. Now the livpure is starting to contact flipkart and the flipkart executive are saying to contact livpure. I can't afford to lose 6k in this cat fight. Please work in coordination instead of playing a blame game and help customers. I still have hope from flipkart that they might do something but no hope from livpure at all.. Really very bad service experience from installation to calling to emailing. They failed in all aspects.

I am writing to bring to your attention a serious issue with my Livpure RO service. I am currently on a rental plan costing Rs. 799 per month. On 17.09.2024 at 20:00 hours, I recharged my account with Rs. 799. However, despite the successful payment, the machine is not dispensing water, and my family and I are facing significant difficulties due to the lack of water supply.

I have repeatedly contacted customer care regarding this matter but have not received any positive response or resolution from your team.

Considering the inconvenience caused, I kindly request that my rental connection be closed immediately. Additionally, I request a refund of Rs. 2, 000 (the amount pending on my account) as well as the Rs. 799 recharge amount.

Please resolve this issue at the earliest. My contact number is [protected].

They are unable to change the filter for last 8 days .

Registered mobile number [protected] and job sheet no.-JS-[protected] but pre filter's multi layer candle not changed how to multiple times close my grievance.

Pls look into this matter and do the needful

Date of incident- 17th Aug 2024
[protected] is my cell number

I have registered Liv pure Water Purifier service as machine stopped working with 3 months from the purchase date and on 17th August 2024, I logged the complain and my purifier is under warranty as well. But even 5 days passed no one has come to my home to check the issue and I have done multiple calls to customer care and their escalation persons (Escalation Level1: [protected], Level2: [protected], Level3: [protected] Team Livpure [protected]) as well but proper response I am not getting. I have 2 Kids and water is basic needs for all the people. I feel this company doesn't care about consumer satisfaction
service request No.JS-[protected]

As service is very bad I will not interested with this product now.. I need my money refund, so that I can switch to other purifier like - best is Kent. Please help me out for the refund.

Thanks,
Sujit
[protected]

Team i am a customer for Livpure since 6 months recently i had shifted my house. on[protected] i had raised request for relocation but i had not got any responce from Livpure. on[protected] i had shifted the machine to new address with the help of 3rd party. on[protected] on otp based one of the person visited and took purifier. from then i am getting calls from installation team but still i had not received any machine till now. many times i had spoken with call center but on every call they are updating will arrange call from concern team but till date i had not received any resolution calls. more over i had kept mail to concern team also i had not got any resolution. to day i got an tretaning call from call center like legal action and machine is with me only they are not ready to ear my concern. so i request you to solve the issue

My previous complaint was made on[protected] "JS-[protected]" but unfortunately, no one has visited to address the issue. I am extremely disappointed in the lack of response and urgency shown by the LIVPURE team, Customer care also promised that the technician will be visiting soon and they have provided area code person number but still no response from everyone ..Could you look into this matter urgently and take necessary actions to resolve the issue... Totally no response...

We had subscribed for a Rental RO water filter from Livpure in Jun2023. as per service agreement the RO servicing/maintenance and annual filter change was companies responsibility. Self had raised a service request on 29th Jun 2024 for Filter change due to completion of a year and filter status was showing BAD in company App. Even after 7 days, many follow ups on email, phone and multiple service requests company has not changed the filters and we are forced to use same unit with filter in BAD status, The Local allotted vendor does not attend the allotted service, Keeps on rescheduling the service slots and at times cancels without informing. Does not respond to calls and messages. Customer care just takes the complain and give standard assurance of resolving but no solution provided till date.

Really unprofessional work by livpure

JS[protected] was raised during AMC period,

Not paid attention, then raised a Compliant with id[protected]

Team did not resolve or looked unintended to resolve. Finally my complaint was canceled without a single visit. Moreover my number was shared with third party vendor Gagan who keeps calling and tries to tell me that dont buy AMC from livpure, buy from me. I do not know why such type o[censored]nprofessional behavior by one of the top RO firms in India. Sunita did not pick up call multiple attempts, Gaur city supervisor did not respond to calls or sms. Customer care tried to show that I am the one who is guilty. Really unfortunate

I have bought livpure coolbliss 65l air cooler from amazon. On 10th June 2024 courier service delivered that cooler. When I plugin it it was not working so I lodged a complaint for repair on 10th June 2024. After the call I got a message from livpure that they have appointed a technical person whose name is Shivshambhoo Kumar. My service request number is JS-[protected]. On 11th June 2024 I got a call from Shivshambhoo Kumar and he asked me when and from where you bought that cooler and I told him. After that he said return the cooler but I said I don't want to return please fix my cooler but he didn't come. I then called livpure customer care and told them the whole story and they assured me that technician will come on 12th June 2024 but he didn't come again. After that I again called customer care and was given Ritesh Yadav's number, I contacted him and he said that he will contact Shivshambhu and update me, but I did not receive any call from anyone. On 14th June I again called Ritesh Yadav and he said that he will talk to the technician and give me an update. But after that neither did I get his call nor did he pick up my call, so I called customer care and told them that the technician has not come. Customer care told me to wait for 2 hours, they will arrange a call from a senior official for me, but I did not receive any call. On 15th June I contacted customer care and told them about the issue, but they disconnected my call and after that my service request was rejected. After that I called customer care many times to forward my call to higher officials so that I can ask whether my cooler will be repaired or not but they did not pay attention to me and when I requested them again and again, they also disconnected my call.

Urgent: Request for Service Disconnection and Refund - Ticket #[protected]

Dear LivPure,

I am writing to formally address my request for the disconnection of your service due to persistent issues and to seek clarification regarding a recent notice I received.

The main problem leading to my request for service disconnection is that the hot water from the device smells unpleasant. Additionally, the Total Dissolved Solids (TDS) level of the water is 10, which is highly dangerous and poses several health risks. Despite multiple attempts to resolve these problems, the issues persist, which is why I initially requested the service disconnection. As health is our top priority, it is unacceptable to use a purifier that compromises our well-being.

During my initial request to disconnect the service, I also asked for the return of the advance payment associated with ticket number[protected].

However, the service has not been satisfactory:

No one came to collect the device, nor did anyone address the ongoing issue.
I was informed that higher management would contact me to resolve the issue, but unfortunately, I never received any such call.
Two days ago, a representative from the Livpur team contacted me, stating that they wanted to pick up the device. I agreed to this and inquired about my advance payment. I was assured that I would receive an email confirmation during the pickup, with the payment to follow later, to which I also agreed.

Today, I received a threatening notice claiming: "May we also bring to your notice that your failure in handing over the said product may amount to criminal breach of trust, a criminal offense, punishable under section 406 of the India Penal Code. You are also called upon to make the payment of the total outstanding amount of 3995/—, " which is untrue and distressing.

This situation is unacceptable, and I urge you to address the following immediately:

Date:

Arrange for the collection of the device at the earliest convenience.
Process the refund of my advance payment as previously agreed.
Clarify and retract any false accusations made against me.
I look forward to your prompt resolution of these issues to avoid any further escalation. Please contact me directly at [protected]@gmail.com to confirm the arrangements.

Sincerely,
Bhanu