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LivPure Complaints & Reviews

www.livpure.in
2.1
Updated: Jan 15, 2026
Complaints 870
Resolved
357
Unresolved
513
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Q
[email protected]
Apr 13, 2024
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Address: 3rd Floor AC-HENNUR ROAD BUILDING NO BANSWADI ROAD HRBR 1ST B LOCK KARNATAKA4 560043
Website: www.livepuresmart.com

I made subscription for livvpure rental water purifier dated 04th April 2024 upon the advice of tele caller and made payment of Rs.2048 /- thru G-Pay upon the confirmation and assurance of installation of machine within on priority basis with in 2 days. But to my surprise equipment delivered next day and on 6th April 2024, technician call me for installation and given me time of 4pm evening on 6th April 2024. But after waiting i called technician and did not response to my call till 10th April 2024. I called on customer care service also many time and they promise to solve the issue but till today i.e. 13.04.2024 still my issue is not solved, no one will call me as they promised.

Hence i am raising this complaint against not unsatisfactory service.
I also want to cancel my subscription and want my refund.

6th April 2024
[protected], [protected], [protected].
LivPure customer support has been notified about the posted complaint.
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    T
    tarak ram
    Apr 13, 2024
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    Address: Vishal Dhii Towers, 1-8-295/4/6, Sardar Patel Rd, Sindhi Colony, Begumpet, Hyderabad, Telangana 500003

    I was purchased Livpure RO on March 29th, installation person came to my house after 5 days of order given till now not yet resolved.

    received damaged product, I given no of complaints but no response from them. Even we try to reach customer support also we cann't.

    One day miracle was happen customer care person lift my call and immediatly I said "Please cancel my subscription and refund my money".
    He agreed and said that with in 3 days my person will visit to your house and equipment will return after 7 days money will refund to your account.
    LivPure customer support has been notified about the posted complaint.
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      S
      suryashree
      from Pune, Maharashtra
      Apr 11, 2024
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      urgent: persistent issues with water purifier service

      I am writing to express my deep dissatisfaction with the consistently poor service provided by your company regarding my water purifier. Over the past month, I have repeatedly raised complaints, and each time it takes an unacceptable 3-4 days for the issue to be addressed. This means I have had to resort to alternative water sources for almost 10-15 days in the last month alone.

      Despite the visits from your service engineers,...
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      S
      SKGupta1304
      from Ahmedabad, Gujarat
      Apr 10, 2024
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      Cancellation & pickup not completed since 12 days.

      Address: Ahmedabad

      I am leaving the city permanently on 12/04/2024. I raised request for cancellation on 30/03/2024, when I received no response from them. I called again to confirm status and they said cancellation is rejected, since I missed their confirmation call, whereas I didn't receive any cancellation call. I requested them to process this, since then I have been calling daily and the only response, I am getting is it will be done by today, but the...
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      A
      ash1982
      from bangalore, Karnataka
      Apr 8, 2024
      Apr 8, 2024
      This thread was updated on Apr 8, 2024
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      Livpure is one of the pathetic product. After installation, we frequently experienced health issues and there was no one to attend to us from livpure. There was delayed response after cancellation of subscription and till now, there is no refund from their side.
      LivPure customer support has been notified about the posted complaint.
      Apr 08, 2024
      Updated by ash1982       Livpure is one of the pathetic product. After installation, we frequently experienced health issues and there was no one to attend to us from livpure. There was delayed response after cancellation of subscription and till now, there is no refund from their side.

      Ashish Kumar
      [protected] ( Raipur )
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        B
        Bubul Dey
        from Hyderabad, Telangana
        Apr 5, 2024
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        Website: www.livpuresmart.com/ro-subscription/nlp?utm_source=G_B&utm_medium=New_Brand_EC&utm_campaign=WAAS_Subscription_New_Brand_EC&utm_term=livpure&gad_source=1&gclid=CjwKCAjwwr6wBhBcEiwAfMEQs2u_yLpX

        Post sales LivPure is not providing the service which they are committed. Even after calling multiple times, there was no such action I could see from LivPure. LivPure customer service team provided details of two person (Nitish and Amarnath) to contact unfortunately after calling them for the 1st time, they stopped answering my call.
        LivPure customer support has been notified about the posted complaint.
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          D
          dragon_ps
          Apr 5, 2024
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          Address: Bangalore

          I placed a request to cancel my subscription and pick up the Livpure machine. First, they mentioned that the process is of 5-7 days; then they disapproved my request saying that they called and I did not pick up. However, I did not receive any call from them. I have raised a pickup request again. However, I have not heard back anything. This is mental torture and harrassment on customers who have to call the customer support again and again to get the machine picked up.
          LivPure customer support has been notified about the posted complaint.
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            P
            Praveen.raju.p
            from Hyderabad, Telangana
            Mar 27, 2024
            Jul 9, 2025
            This thread was updated on Jul 9, 2025
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            Resolved

            Livpure is not taking their machine back even after a week

            Address: [email protected], 9962859174, Hyderabad, Telangana

            Hi Team,
            Livpure team is always talking very arrogantly and just giving same answer to everyone that they tried calling us but either it didn’t connected or I missed a call. I am attending every spam call and they still say same reason and closing my request . They are torturing in cancellation process. I’m trying to cancel it very first month but their fake statements and hidden conditions made me to use this machine for 4 months...
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            N
            Naveen Prasath M
            Mar 18, 2024
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            I have raised cancellation request on 7th March 2024 but till now(17th March 2024) nothing has been done. When I raise the request, they said I'll be getting a call from cancellation team in 24hrs but haven't received a single call from that team. I have provided even my alternate number to contact me but still didn't get any calls. I have sent email and called many times regarding this. But couldn't get it resolved. I'm getting calls from email team, sales team but not from cancellation team. They are refusing to connect me with that team directly when I call them. This kind of process is unnecessary difficult for consumers. This issue needs to be escalated.
            LivPure customer support has been notified about the posted complaint.
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              V
              Vigneswaran Jaganathan
              Mar 16, 2024
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              Address: 303, TNHB Colony, singanallur, coimbatore-641033, tamilnadu

              We bought a purifier in Sep 2022, Installation is done and the waste water is mixed with good water and we drank it for a year, we went to native for some personal reason for around 6 months and we came back in a few days, the tap is broken and we call it for service, the technician told me that waste water didn't go out till date and you won't cover it in warranty and he service it and from the next day water leakage is there, whenever we call the technician or customer care, everyone told me that we will come and check but no one was came till date for the last 2 weeks and they didn't attend the call again and again I called customer care and do the same thing
              LivPure customer support has been notified about the posted complaint.
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                M
                Mohammed Khalid Ahmed Siddiqui
                Mar 13, 2024
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                Complaint Against Livpure Water Purifier

                Dear Sir/Madam,

                I am writing to file a formal complaint against Live Pure Water Purifier regarding the lack of resolution to a complaint I raised on March 7th, 2024 with the complain number [protected]. Despite multiple attempts to address the issue, no satisfactory action has been taken by the company.

                On March 7th, I contacted Live Pure Water Purifier to report a water taste issue with the purifier installed...
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                A
                Abhiraj Ghisewad
                from Pune, Maharashtra
                Mar 9, 2024
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                Address: Sukhwani skyline, H building, 1405 flat number, opposite Euro school, bhumkar das road, wakad, Pincode:- 411057

                I have purchase livpure bolt water purifier in april 2023 from vijay sales wakad pune
                They have said water purifures is good n 3 to 5 year it will perform well

                After just 11 months use water stopped coming so we called for technician from Livpure

                Technician said electric part and all membrane plus candles need to replace it wil come 5000 to 6000

                Firstly we stay in pcmc pimpri chinchwad limits so water is corporation sourced almost clean

                Still how can membranes and candles are gone

                This is a scam this livpure company is doing to make more profit they are fooling people

                Dont ever purchase livpure water purifier they are fake and scammers
                LivPure customer support has been notified about the posted complaint.
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                  K
                  K Pavani
                  Feb 24, 2024
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                  Address: Kothagudem

                  Got my product from Amazon and as per standard time for installation is 24_48 hours from delivery date. It's been 5 days and no technician from livpure pure turned up. Contacted livpure customer care but I just got the contact number of service agency which I already have. No responses from agency or area manager of livpure. Pathetic service.

                  Dear Customer, your service request No.JS-[protected] & call closure allocated to RK Enterprises ([protected]) Khammam, [protected].
                  LivPure customer support has been notified about the posted complaint.
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                    S
                    singhsaurav
                    from chennai, Tamil Nadu
                    Feb 9, 2024
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                    I am writing to express my extreme dissatisfaction with the recent experience I have had with your company. Despite promises of timely delivery and installation, the delivery was significantly delayed. Furthermore, the product delivered is faulty, leading to considerable inconvenience and mental distress. Despite filing a complaint, no technician has been sent to address the issue. This situation has resulted in flooding in my kitchen, adding to the frustration. I urge you to prioritize this matter and take immediate action to rectify the delayed installation, replace the faulty product, and send a technician promptly. Your swift response and resolution to this matter are greatly anticipated.
                    LivPure customer support has been notified about the posted complaint.
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                      R
                      Rushi999
                      from Navi Mumbai, Maharashtra
                      Feb 4, 2024
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                      Insect in the Filtered water tank of LivPure's Rental RO

                      Address: Flat No. 9, Bulding no. NL6-4, Sector 15, Nerul East, Navi Mumbai-400706

                      I subscribed to LivPure's rental water purifier subscription on 11/07/2023 by paying deposit of 1499 and monthly rental charges of Rs. 349. They installed a used and faulty water purifier at my home with serial no. D8JW92D1000976 as appears on LivPure smart Mobile app after I login. profile is registered with mo.no. [protected]. I informed them at time of installation about the defect in the cover of the purifier to which they responded...
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                      S
                      Soulider Pannu
                      from Aligarh, Uttar Pradesh
                      Jan 29, 2024
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                      Resolved

                      Amc plan cancel

                      Address: VPO LAUHKA TEHSIL PATTI DISTRICT TARN TARAN

                      Amc gold plan ardhana madam for amc department wrong plan activated saturday 19/01/2024 for call and payment link send but this plan not benefits for my according.Call record 19/01/2024 for benefits but plan benefits not accepted for technician and area in charge. I am not interested this plan pls cancel this plan and refund money. Thanks attached invoice....
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                      S
                      Soulider Pannu
                      from Aligarh, Uttar Pradesh
                      Jan 29, 2024
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                      Resolved

                      Amc gold plan cancel and refund money back

                      Address: VPO LAUHKA TEHSIL PATTI DISTRICT TARN TARAN
                      Website: Livpure

                      Amc gold plan ardhana madam for amc department wrong plan activated saturday 19/01/2024 for call and payment link send but this plan not benefits for my according.Call record 19/01/2024 for benefits plans but plan benefits not accepted for technician and area in charge. I am not interested this plan pls cancel this plan and refund money. I am complaint already send email livpure and customer care call continue 10 days but no reply and response...
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                      V
                      Virendra14
                      from Vadodara, Gujarat
                      Jan 18, 2024
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                      Address: Akshardham Chowk

                      Company authorized agent is charging exorbitant money for his services.
                      For two clamps required for hanging the unit on wall Rs. 300 has been charged and Rs. 305 for installation.
                      No bills are being furnished despite repeated asking neither for material nor for service.
                      LivPure customer support has been notified about the posted complaint.
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                        F
                        Farris Peeradina
                        Jan 14, 2024
                        Jan 16, 2024
                        This thread was updated on Jan 16, 2024
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                        Received a Notice when the water purifier was already picked up

                        I had rented a livpure water purifier from furlenco in 2021 and last year in 2023 i was told from furlenco that they are no longer collaborating with livepure and i can wish to cancel the subscription or continue it with livpure. I chose to cancel the subscription and the water purifier was picked up from me in June 2023 and I received the deposit back for it from Furlenco. Now in Jan 2024 I received a notice on a whatsapp saying I have defaulted...
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                        S
                        Shayazi Shinde
                        Jan 6, 2024
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                        Hi i have raised a request for uninstalling and asked them to collect and they never came

                        I left india due to my work and suddenly got this notice about legal action in whatsapp

                        They didnt come to collect within time and now harassing me with legal action

                        Should i send a reply notice by hiring a lawyer
                        LivPure customer support has been notified about the posted complaint.
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