LivPure Complaints & Reviews

We bought a purifier in Sep 2022, Installation is done and the waste water is mixed with good water and we drank it for a year, we went to native for some personal reason for around 6 months and we came back in a few days, the tap is broken and we call it for service, the technician told me that waste water didn't go out till date and you won't cover it in warranty and he service it and from the next day water leakage is there, whenever we call the technician or customer care, everyone told me that we will come and check but no one was came till date for the last 2 weeks and they didn't attend the call again and again I called customer care and do the same thing

Dear Sir/Madam,

I am writing to file a formal complaint against Live Pure Water Purifier regarding the lack of resolution to a complaint I raised on March 7th, 2024 with the complain number [protected]. Despite multiple attempts to address the issue, no satisfactory action has been taken by the company.

On March 7th, I contacted Live Pure Water Purifier to report a water taste issue with the purifier installed...

I have purchase livpure bolt water purifier in april 2023 from vijay sales wakad pune
They have said water purifures is good n 3 to 5 year it will perform well

After just 11 months use water stopped coming so we called for technician from Livpure

Technician said electric part and all membrane plus candles need to replace it wil come 5000 to 6000

Firstly we stay in pcmc pimpri chinchwad limits so water is corporation sourced almost clean

Still how can membranes and candles are gone

This is a scam this livpure company is doing to make more profit they are fooling people

Dont ever purchase livpure water purifier they are fake and scammers

Got my product from Amazon and as per standard time for installation is 24_48 hours from delivery date. It's been 5 days and no technician from livpure pure turned up. Contacted livpure customer care but I just got the contact number of service agency which I already have. No responses from agency or area manager of livpure. Pathetic service.

Dear Customer, your service request No.JS-[protected] & call closure allocated to RK Enterprises ([protected]) Khammam, [protected].

I am writing to express my extreme dissatisfaction with the recent experience I have had with your company. Despite promises of timely delivery and installation, the delivery was significantly delayed. Furthermore, the product delivered is faulty, leading to considerable inconvenience and mental distress. Despite filing a complaint, no technician has been sent to address the issue. This situation has resulted in flooding in my kitchen, adding to the frustration. I urge you to prioritize this matter and take immediate action to rectify the delayed installation, replace the faulty product, and send a technician promptly. Your swift response and resolution to this matter are greatly anticipated.

I subscribed to LivPure's rental water purifier subscription on 11/07/2023 by paying deposit of 1499 and monthly rental charges of Rs. 349. They installed a used and faulty water purifier at my home with serial no. D8JW92D1000976 as appears on LivPure smart Mobile app after I login. profile is registered with mo.no. [protected]. I informed them at time of installation about the defect in the cover of the purifier to which they responded...

Amc gold plan ardhana madam for amc department wrong plan activated saturday 19/01/2024 for call and payment link send but this plan not benefits for my according.Call record 19/01/2024 for benefits but plan benefits not accepted for technician and area in charge. I am not interested this plan pls cancel this plan and refund money. Thanks attached invoice....

Amc gold plan ardhana madam for amc department wrong plan activated saturday 19/01/2024 for call and payment link send but this plan not benefits for my according.Call record 19/01/2024 for benefits plans but plan benefits not accepted for technician and area in charge. I am not interested this plan pls cancel this plan and refund money. I am complaint already send email livpure and customer care call continue 10 days but no reply and response...

Company authorized agent is charging exorbitant money for his services.
For two clamps required for hanging the unit on wall Rs. 300 has been charged and Rs. 305 for installation.
No bills are being furnished despite repeated asking neither for material nor for service.

I had rented a livpure water purifier from furlenco in 2021 and last year in 2023 i was told from furlenco that they are no longer collaborating with livepure and i can wish to cancel the subscription or continue it with livpure. I chose to cancel the subscription and the water purifier was picked up from me in June 2023 and I received the deposit back for it from Furlenco. Now in Jan 2024 I received a notice on a whatsapp saying I have defaulted...

Hi i have raised a request for uninstalling and asked them to collect and they never came

I left india due to my work and suddenly got this notice about legal action in whatsapp

They didnt come to collect within time and now harassing me with legal action

Should i send a reply notice by hiring a lawyer

I subscribed to Livpure filters for 6 months, initially paying a security deposit of 1500 and recharged 6000. Unfortunately, within 40 days, my family's health deteriorated, with my family members requiring hospitalisation. We later discovered, that Livpure RO filters were removing essential minerals, causing health issues. After switching to bottled water temporarily, we noticed a significant improvement in our immunity and health.
Regarding billing, the executive assured us that they would refund the unused portion after deducting 3 months o[censored]sage due to the lock-in period. However, they're now refusing to provide any refund.

Complaint raised on 11Dec for changing filters under the ACMC. Nobody bothers to attend to complaint. I have called customer care so may times, it is a waste of time- they r clueless and do nothing.
Total waste of money n time. I regret having bought a Livpure product.
Earlier, the service technician had yelled at me for not taking the ACMC through him( I had signed up online ).
I have asked the customer service to refund my ACMC money so that I can discard the Livpure RO and buy some other unit, no response to that as well.
This is a well oiled scam to rip off gullible customers.

Dear Customer, Your service request No. JS-[protected] with call closure code 58243 is assigned to Saravanan Kumar[protected], Engineer CODE 2004167, LOCATION Chennai, CONTACT- 956030**** .

I had filed a request for relocation on 8th April 2023, around 1799/- amount was prepaid for remaining period at the time. The company didn't agree for relocation and wanted to take away the product without any refund.

Later I raised request to surrender and refund. However, no action taken by the company at that point of time.

Then, the company asked for submitting the RO machine and payment of extra period....

Hello

Ticket No:[protected]

This mail is expressing my utmost frustration towards the incorrigible service provided by Livpure.I have been requesting for a service for my Livpure Water Purifier Since 2nd of December, yet haven’t received a proper closure regarding my issue.Every time I have to call or mail the customer service and yet be disappointed with no proper response.I called Madha Agency From Livpure...

No refund and no response at all over call, over mail just closing requests multiple times without any solution

I am still didn't received the refund amount of rs 1499 as committed on the mail also at the time of pickup of the product from last two weeks. Multiple followups over the mail and call still no solution.

I had opted for the subscription plan from livpure (On 4th Dec 2023) and made the payment online + submitted the kyc documents.

On 2nd Dec 2023, I requested to cancel the installation request over call & refund me the amount. I was said I will get a call from cancellation team to confirm my cancellation request.

However, after that, there has been no response or refund from them, even though i have tried contacting...

I have been using the Livpure subscription plan from Jan 2023. I decided to end my subscription in August 2023. I called customer care but every time they gave me the same excuse. "We are not able to raise your request".

I was forced to recharge the RO for 3 months as the customer care guy told me if you don't recharge we will deduct the amount from the security deposit.

I want the device to be uninstalled and my security deposit refunded.

RO Id: C1NR45D1008611

The company is very bad in attending to customer complaint. Company promised to give free replacement of parts as a part of monthly subscription plan along with free service. I have been paying premium charges of INR 729 monthly since I have enrolled for this subscription. the wall mount clamp lock on the unit is broken without even any manhandling. looks like the unit could not bear the the weight along with water over time. luckily it was hanging on one side of the purifier when I noticed else it could have been a disaster snapping all the water hose and power chord. I then removed from the wall and placed on the platform, the surface of the RO purifier is not even and cannot stand on the platform. I am asking the company to give the replacement for which they are not even attending to the complaint. I have raised complaint multiple times and they close it immediately without even problem being addressed, I am not sure if this is the quality of service why are they fooling customer with monthly subscription plan. If this is not addressed I would want them to payback my security deposit so that I can go with the other brand that has better quality products. the Ticket number associated with my last complaint is "[protected]"