LivPure Complaints & Reviews

This email is in response to the legal notice send on behalf of M/s. Livpure Smart Homes Pvt. Ltd. by The Emphasis law office advocates and consultants dated 25.10.2021 Ref: - EL/LSH-SEP/3-21/WA/DAJW91D1002374/334 D and the copy is attached it with this email.

The product was subscribed on 03/03/2020 with a payment of Rs 675 ( with free refund and cancellation within 7 days trial period). Payment slip attached with this...

I rented livepure RO purifier on subscription basis and used it for about 16 months. On 2020 August i had to moveout of Bangalore hence placed a dismantle and return request to them over a Mail. They created a ticket and sent someone for collecting the device.

The device was collected and ticket got closed on 7th of August 2020. Despite returning the device they were keep calling from multiple numbers and asking to return the...

I had rented a Livpure smart RO water purifier and was using it for almost a year until we had to move out from Bangalore on 10th August 2020. We have tried contacting Livpure customer support stating the situation of moving out well in advance on 28th July 2020(2 weeks time for dismantling). First of all the customer support agents were not responsive, unreachable most of the time though we managed to let them know also I have mail proof...

I paid for the subscription dated 7th July with a commitment from the LivPure team that it will be delivered and installed within 72 hrs. However, even after 2 weeks and repeated calls and emails they neither supplied the device nor activated the subscription. Further, the customer care number they have is a waste of time as the support team cant escalate calls, neither send sms or email confirmation or do anything. Currently they are still...

This is regarding the warranty extension for my water purifier ( Livpure pep pro ++, serial number: D9HW44D1015980).

On 2nd March 2020, I requested for the warranty extension and to change the filters for my RO and post that technician (Pandu Salivahan) visited my home and changed the filter. After paying the amount in cash when I asked him to provide the bill copy he made an excuse that he forget to bring the bill book and...

I have purchased LivPure RO serial number: B9JW44D1084369 in March 2020, I have registered multiple service complaints but none of the technician visit or contact me. When I call at call center the lady says we have escalated your issue, but the no see after that call.
recent service request numbers: RO Ticket ID:87823
complaint number : JS[protected]

Pl help me to get my RO fixed as tank is not filling only...

If you are planning to get this Livpure Smart service, my suggestion is Don't!!!. It's an utter waste of money, energy, unlimited phone hours spent on a super deaf call center. They only promise but nothing will happen. The worst service I have seen in my life.

I ordered this worthless Livpure Smart on May. After a hundred calls they haven't delivered the so called product. It's a waste of time. Moreover...

I had opted for the subscription plan from livpure (On 12th july '20) and made the payment online + submitted the kyc documents.

On 16th july '20, i requested over email to cancel the installation request & refund me the amount, back to the payment source. I had also mentioned the payment details which i had used to make the online payment, so it is easy for them to track & process it.

The ticket number given...

I had subscribed for Livpure smart RO from their website https://www.livpuresmart.com/ on May 19. Since then there was no contact from them regarding delivery and installation. I tried calling their support number and no one responded. No reply to me emails as well. znow they have charged me for 2nd month on June 19 with no water purifier installed or even contacted about. I want my subscription cancelled and money refunded.

Rejin...

Hi,

I have prepaid ro service taken from livpure for which i have to do monthly recharge. For last 45 days or more my ro is not working and i did my recharges for last 2 months though.

I havr called their customer care and sent mail to customer care also but no service provided yet.

This is violation of service commitment by the company. Looking for earliest resolution or money back for last two...

I paid the subscription amount and uploaded the kyc details too, its been 48 hours already but no notification/call from livpure team side. Instead, i am trying to contact them through customer care, mails service, requests but still no replies from their end. I am now worried is that i did right or not by investing in livpure....

Liv pure update not functioning. called customer care, no one answer phone disconnects. have raised ticket, get a response on email that some one will call . no update. i have recharged for the product, on my app the recharge is not showing, no water coming out, machine is constantly beeping. called local tech number who can to intall he is not answering, he said call help line, called help line no help still. can some one help...

I paid this fraud and third class company in the month of march 2020 around 675 rs for the installation of new subscription. After that due to their pathetic they were not able collate my address and all. Around 6 to 7 seven people used send me emails everyday for the same reason that they need my documents. I have sent my documents many times but they were very care less. I asked them to refund my money it's more then 2 months now. No response...

I have got cheated by your so-called exclusive agency and i going to lodge this complaint in consumer court if this does not get addressed by livpure.

On 5th july 2019, i called for a service request. Livpure sent an engineer named "deepu". He told that the warranty of my livpure ro is over, which i was also aware of. He suggested if i make a payment of rs.6500/-, the warranty will extend for 1 year. He shared a paytm no. On...

I purchase livpur pep pro+ machine in jan, 2019. From last 2 days it's making beep sound conitnuously. I also raise the complaint js-[protected]. Complete day passed out but didn't any message for engineer visit and no one came from livpure. When i called them, they asked to wait for 24 hour. Now even 24 hours passed, no communication got from their side. Really frustrated with their service.

Water is one main part of life...

I brought my Livpure glo lite before 1 and half years but they haven't done not even one free service during first year of purchase or paid service after the one year and now my purifier tap broken I am complaining this issue for the past two months and no service person came to my place to repair and every time while calling the customer support they will provide the contact number of the local service person or the service person will call us stating they will come tomorrow to our house and they won't visit us even after begging them and they won't answer the calls this is continuously happening and I am really pissed off.

I am a Livpure customer using their water purifier for over 3 years. I purchased an AMC (Annual Maintenance Contract) last year to get the filters replaced — for the first time since purchase.
However, no service has been provided for over 4 months, despite:
Repeated calls to customer care (always false promises of "escalation")
Emails to support (no reply)
Assigned technician not answering calls
Most importantly, the RO membrane — the critical filter — has never been changed, which is a serious health risk.
This amounts to:
Deficiency in service
Cheating and unfair trade practice
Misuse of paid AMC amount
I have already filed a grievance on PGPortal (Government) and will escalate to Consumer Court via e-Daakhil if no action is taken.
I urge others to avoid Livpure’s AMC unless they take full responsibility and resolve this immediately.

I am using livpur touch2000 model RO since last few years. I have subscribed for AMC also and was very happy till few months back.

In the month of April '25, I shifted my house from Jammu to Adipur (Gujarat) and all problems started since then.

At the very first, I had asked for re-installation of my RO at my new location. I had changed my address too for that purpose. Service provider at Bhuj took 3-4 days and that too after rigorous pursuing. Even my RO is still not working properly as there was some problem. Service provider told that he has ordered a part and will replace that part and my request will be closed only after then. However, after two days, I got message that my SR has been closed (and that too without sharing happy code).

I registered another problem on 13.05.25 as I mentioned above, my RO is not filtering properly. To my utter surprise, I got an SMS saying that "your service request no, JS-[protected] allocated to Vijay Shankar Jha[protected] Jabalpur". When I talked to customer care executive on 14.05.25 morning in this regard, she could not understand my concern and tried to give my some number of a person from Kullu.

I talked again on 14.05.25 afternoon to customer care and I was given a number of some Rakesh Malviy and was told to talk to him. I talked to him on same day. He asked me to send my address and told me that my RO will be serviced on same day. I sent him address but he never responded.

On 17.05.25, I talked to customer cafe again and I was given a number of some Ankur Nath. I called him 10-12 times but he never picked up the call. At last I talked to Rakesh Malviy again. To my utter surprise, he said that he will send the technician on 20.05.25 as he is not having any material. I talked to customer care again and again and was assured that my complaint has been escalated and their senior will talk to me within 2 hours. But nobody called me yet.

Then onwards, it has become my routine to call at customer care in the morning, I will be given assurance that my complaint has been escalated and their senior will talk to me within two hours, but nobody talked to me till date.

I had dropped the mail to customer care twice but then also no response.

I am writing to express my deep frustration and disappointment with the ongoing issues I am facing with LivePure. Despite multiple attempts to resolve the matter directly with them, I booked on 12th April invoice no-25-26/1825129/5773150 and I have not received a satisfactory response regarding the Delivery and Installation of my RO water subscription.

Despite my repeated follow-ups and communications with their customer service team, I have not received any concrete information or actions taken to address my concerns. Everyday morning I called and same respone thet the Sorry for the delay we will delver by today wothout fail .But since 12 days I did not received the Item and I already purchsed 250 ltr Water insted.It is evident that LIVEPURE is not fulfilling its commitment to its customers, and I feel that my rights as a consumer are being disregarded.

I am writing to you, the Consumer Complaints Department, in the hope that you can intervene and assist me in resolving this matter.

I had rented a Livpure smart RO water purifier and was using it for almost a year until we had to move out from Navi Mumbai on 11th May 2024. We have tried contacting Livpure customer support stating the situation of moving out well in advance on 20th Nov 2024 (1 weeks time for dismantling). First of all the customer support agents were not responsive, unreachable most of the time though we managed to to put cancellation request through their ChatBot +[protected], I requested a subscription cancellation request (C/[protected]. (copy of communications attached ) . Thereafter I tried to connect with the Livpure team in every possible way to connect with them. Sometime had a conversations with them and always requesting to collect the machine and refund my deposit of Rs. 1500/- . Every time when i get a call from their associate that someone will pickup the machine, but in actual no one turned up physically to collect the machine. This is now happening since last six months. The machine is still available at my rented premises and causing me burden here. Finally to get rid of, I had started communication with Livpure team again on 16 Apr 2025 to collect the machine and refund the deposit. But on the same day someone from the Livpure has whatsapp me a document threatening of legal proceeding in this regards.

Now it's been more than six months since i am approaching them to collect their machine and refund deposit, but now they are threatening me through their random calls and a suspicous lawyer. Suddenly it became Harassment to me getting calls, SMS every day for same reason repeatedly over and over again from different persons, and in the end, they started threatening me with a Legal notice(screenshot attached) which they sent me over my WhatsApp number and started Harashing.

It's a clear case of their mistake and carelessness of Livpure which has caused them this issue and for that, they can't Harrash me every day for the thing which is not in my Hand. I have helped them in every possible way that I could and still ready to handover the machine but they smust appear to collect it and refund the deposit.

I want justice for me from Consumer Court on this matter

Attaching all the email proofs and legal notice below.