Lodha Group Complaints & Reviews

Hi,

I have booked a flat at Lodha group crown Taloja and paid token amount of 45000/- after lockdown there was a salary cut of mine and was unable to process with home loan I tried my level best to get the loan but was unable to process as my salary was half so I decided to cancel and had ask for refund but they are denying for refund and said your amount has been forfeited but it is earnest money and I have not signed any agreement due to pandemic COVID-19 we are facing issues of loan it was very hard earn money of mine and I have paid money in emi my Mom & Dad facing medical issues my mom even got paralysis attack I was in need of my money so that I can solve all this issue so please look in to it.

2 months back we booked flat..but later we understood that it is not fit in vastu we have mailed them to refund money but still no refund & no response on mail.
Later we got to know CRm no is also not given by lodha sales people

Ridiculous customer support team. They are not aware about the offers given to the customer. No revert on mails. They don't understand the meaning of ESCALATION...they are busy in their own personal things. Management team is only sitting for selling but no customer satisfaction.

I have booked underconstruction 2 bhk in Casa Greenwood, Thane. At the time of booking I have been promised by closing TL Jignesh Parekh that i will get rental benefit from Lodha til OC of Greenwood. Its been 27days post booking, still i didnt get any documents regarding rental benefit.

I am only doing follow up... First i asked sourcing sales executive, he said to check with customer support team, in return customer support team is telling to check with sourcing sales executive. Such uneducated Lodha employees, they are not aware about their own policies...

I have marked so many mails to Customer support, Sales sourcing executive, Closing TL but no response on my mails...

FALSE PROMISE...NO DOCUMENTATION.

I am resident of Badlapur. I had raised an enquiry few days back. I got a call from Sales Executive. We had a nice discussion on topic of Lodha Palava Property. Later I told them, i didnt like room sizes you offer. I am looking for bigger room sizes. Hence i am no more interested in your project. If i feel i will call you back.

2-3 days later i got another call from another sales executive. Again i clearly told them that i am no more interested. Please do not call me again. This scenario happen again today. I got a call from MR. VIVEK TIWARI ([protected]). He uses abusive language on phone call and he has also sent me text messages in abusive language.

A person from another state comes here in Maharashtra and give bad words to Maharashtrian people. This is Disgusting.

My Self jayashree Bhusari, u have booked flat number 2208 at majiwade Thane west Lodha crown on 13th September 2020, but due to some financial issue and as we are senior citizens we can not take a loan as we unable to pay emi we wish to cancel our booking and want refund of paid amount for same since 5th October 2020 we are coordinating on call with support team and sales manager but didn't got any solution.

So finally we dropped mail on support mail id of lodha almost 7 to 8 times but we didn't got any feed back yet only getting acknowledge ment mail and ticket closure mail without solution or refund.

So if you are not ready to refund atheist mail us same way so we can reach to properly file a case to consumer cort as there is jo rule like this and if Lodha is going to stoke people who are trusting and booking flats then strict action need to get taken against them.

As senior citizen and patient of brain hamraidge each day I am facing health issue getting increase after booking I got to know this and thats why I don't want to continue so please refund my amount as it's really important for me for my medical treatment.
Else I need to take strict action by complaining consumer court or RERA

Dear Sir,

Please note that I had booked a flat at your Upper thane project with following details.
Casa Greenville - E Wing, 4th Floor, Flat No. 05 ( 2 BHK Deck ).
Date of Booking - 27th Aug 2017.
A booking amount paid - 90000Rs ( Credit Card - Transaction Code 826915)

At the time of booking it was informed to me that you must pay an initial booking amount of 90000 Rs immediately & further, you have to pay 20% from your own contribution & rest will get paid through housing loan.
At the time of the booking, I asked your sales executive to please first check my loan eligibility & confirm so that accordingly I can confirm my own contribution & manage.
In reply to this, your sales executive advised me to first book the flat & rest will manage.My loan eligibility is very low & i have stuck.

As per my current financial conditions, I can not arrange funds without the help of 80% loan amount & request you to please return my booking amount 90000 Rs immediately.
Regards
Dishant Jamwal
[protected]

Dear sir/madam
My name is pramod banke bihari rai, i am staying in thane, lokmanya nagar, pada no.4, khushbu apt., room no.405, thane 400606..
My contact number is [protected]/[protected].

I myself and my friend Ruchita Lad has been visited to your upperthane sales office on the date of 16/02/2020, where we met mr.saurav sharma and we explained him that we came here to see this property and he explained us everything and i told him everything about mt transition and all the account details and LOANs..

he After the conversation with saurav, he told me that that we try our best from our side and sort out everything if there will be ANY PROBLEM and bring some documents, signed and took told us that my man will come tomorrow to collect pdc but he never mentioned that they will show us the property site of once we pay the money will be freezed.i asked saurav so mANY TIMEs when you will show us the construction site or if we don't like construction site or anything then can we cancel it and he told me confidently that dont worry we are here to solve your problem and we will do everything to sort out your problem so we relaxed and believed him and we paid 44000 on the spot.
Second day i found out that if i am already having car LOAN then this much amount cannot be passed for home LOAN, saurav sharma told me that the site will be 5 km from majiwada but after searched i found out that this is far away from majiwada and road is also not in good position and the school bus will not visit there anymore.
Second day i told these concerns to mr. saurav sharma and he told me that you should visit here at our sales office and we will decide what we can do.

i have visited there and met mr saurav sharma again and he was just surprised me after told me that once you have booked then the booking amount will not be refunded and he told me that we transfer money here and there if you want and he told me that aapki abhi fat rahi hai to aap dusri jagah bhi kaise book karoge and his ### talking was continue going on and i told me that you told me that you will help me with everything if we need our money back or any other concerns so he told me that was written in agreement, haven't you read?

i told him that i asked you so mANY TIMEs that if in any situation we don't like the site or if it is far away or my vehicle LOAN issue then will it be refunded then he told me that we will do everything to help you with everything and he changed the subject.

after so mANY TIMEs i have called him and reminded him but he hasn't replied to my calls or not even guided me to what should i do about that so i felt like cheated by saurav sharma.and the name became bad of LODHA GROUP.

After that lockdown ha scome and we all stucked and am still waiting for my 44000...this amount is just nut for you but this is so much money for me.

Thanking you,
Pramod Banke Bihari Rai

Flat Urbano O-1704
Complaints lodged not being attended. Only evasive relies like call next week etc being given inspite of multiple personal visits and numerous calls

Issue is the flat above mine is unsold and in the monsoon water has creeped into that flat and it has destroyed my ceiling, walls and flooring in the master bedroom

No attention is being paid and I am coming there all the way from Mumbai. Instead of solving the issue they are getting rid of me by giving useless replies and keeping matter on hold

NEED SOMEONE IN YOUR ESCALATION CHAIN TO SOLVE MATTER URGENTLY

Diana Jimmy John

Dear Sir/Madam,

I made a payment of Rs.11000/- on 13th June 2020 as EOI for the Lodha RareGem property located at Majiwada Thane. As confirmed by Mr Abhijeet Sadake and Mr Vishal Pandey if I dont go ahead with the booking post visit to their office dated the EOI amount will be returned to me after 60 days.

Its now more than 90 days I have not received any amount despite of several calls made to both the Lodha Executives on several times.

This is with respect to the Lodha refund that I urgently require to be resolved.

The method of payment to Lodha Group from my side/end was seamless hence the refund aspect should not take as long that it has - Given the time fame when this request started it.

Mr Shailesh Soniwala from Lodha Group has being contacted repeatly - and there is alway a delay. To date this has taken a year and there is still no refund, yet the Lodha Group has refunded the amount.

Attached is both the mail and Wattsapp chat

Hi,

I have purchased a ready to move in property but the handover is delayed by 2 months and no is giving me end date.

I found the cracks in walls in my 2bhk flat in flat no-703, wing-a, erwina chs ltd, casa rio gold, palava, 421204

Dear Team

I have done booking of a flat in Lodha Palava lakeshore green and paid 5% of the booking amount in a single go on 15th March 2020.

While doing the booking it was promised for 10 months EMI will be reimbursed. As all are aware PAN India lockdown is imposed and all the things went on hold. Even Lodha offices were closed, registrations, etc, are closed and only essential services were running with limited manpower.

Post opening of lockdown, even when there was a price downfall, extra charges for documentation, total payment is made as per the committed rate and took the possession.

This delay is due to lock-down and force majeure clauses are applicable. In the initial document it was stated that if possesion is delayed due to force majeure clauses, Lodha is not responsible.

On follow-up Your team gave me only 7 EMI cheques againt 10 EMI cheques. When i enquired about balance 3 cheques your team stated that there was a delay of 3 months, hence 3 cheques were not given.

Requests to lookin and ensure that balance 3 cheques were disbursed.

Regards

V.Venkat Raju
[protected]

Lodha Group — Cancellation of Booking and Refund: - 2, 89, 291/- (CRN[protected]
We booked flat with Booking Amount of Rs. 289291/- but due to some loan issue we cancelled the property within month on 22nd Sep’21. While we booked on 22nd Aug’20 they started all follow and processing on the very next day and even they followed up on Sat. and Sun. as well but since we opted for cancelation now they are not doing any follow-up and not responding on emails as well. We want our full hard earned money as soon as possible. This is ridiculous for booking they want money very quickly, if we didn’t pay then they will charge penalty so why they don’t have process for cancellation. We need Immediate solution on this.

I am owning flat w27 flat no 605. Water is sinking from the roof of the entire flat. First it started with bedroom and now within 5 days its in the hall, corridor. Even in those 5 days no one came to fix the issue in bedroom yet. And now full flat is having water leakage
The flat possession is around 2019 december. Even before interior is completed, the complete roof is having water leakage

I had booked a 2bhk flat at lodha smart buy project, mumbai on january 14, 2020 during the pre-launch period by paying an amount of rs. 36, 000/- via credit card vide transaction code appl 06266t0 hrough your sales manager mr. Jayesh bandi (Copy of application attached).

Post the launch of the project, i cancelled my booking on january 20, 2020. I was being informed that i would be refunded the amount paid of rs. 36, 000/- in full within 30-45 days of the date of cancellation. Despite repeated follow-ups with mr. Jayesh (Senior sales manager) for over nine and half months, i haven’t received the advance amount of rs. 36, 000/- paid on january 14, 2020 till date.

I urge upon you to look into the matter and let me know the status of my cancellation request and process by refund request at priority.

Lodha showroom :[protected] / [protected]
Tambaram sanitorium

My mobile number : [protected]
Vehicle no : tn 11 a 4558

On 14.09.2020, i went to leave my vehicle (Honda duo) for first service. After the service was over when i checked the vehicle came to know that my floor mat is missing. When i enquired about it they said its me who lost it and they have not missed it. Hence being that sure that i have no mistake on my part i have asked them to check the cctv video and finalise the issue. But till date i have no proper reply and the service quality is poor. Finally they gave me an old mat promising replacement. But now they are least bothered to reply or give a prompt reply.

During covid out of such difficulty i procured this bike now i myself feel bad for buying a honda vehicle from such a dealer. The cost of mat may be less, money in such a situation really matters for everyone. Now i need a proper reply from them for replacment and need replacment at the earliest. Please help.

This has reference to my pending refund from lodha smartbuy.in,

January 2020, i had done eoi to you smartbuy lodha of rs. 27, 000/-.
After launch the project, i had decided to cancel the deal andcancellation form submitted to your office. But till date, i have not received by refund after my several follow ups. We request you kindly release my refund of 27, 000 on immediate basis.

With regards,
Pramod sawant

I have given my scooter activa 4g at anakaputhur service station and the scooter fuel gauge was not working
On receiving the scooter at evening i found except fuel gauge rest is done the incharge inform me that to come after a week only it is possible to get it done inspite of my continuous request that i am finding difficult to monitor my fuel position and suffer a lot and unable to go for far distance but it is in vain
Further i continue my anc having no other chance to get along with lodha honda inspite of poor service and response
Is it possible to get the same rectified at your other service station please trust lodha will respect customer my email rln. [protected]@gmail.com

Respected,
Pcma,

I resident of "casa urbano j /203" would like to mention my problems which i had been faced, due to electrical fault of pcma.

I had lost my "air conditioner of master bedroom my 2 i phone's charger and internet router is damage its burnt because of main line electrical wires short circuit, which was burnt due to electrical fault of pcma electric short circuit, its matter of a palava city lodha's credibility!!!

My question to pcma who will responsible of that???
Thats good enough to us 'that we are safe because when this incident took place, me and wife went to the shopping and our childrens were sleeping at home by the grace of god we all are safe, in future who will responsible of humans precious life's???

Who will responsible of our electronic things??? Is the palava city management association can manage covered up our precious things and even our lifes?

I am requesting to pcma please send the air conditioner mechanic to repair my ac.
Your maintenance department sort out my wiring problem, my thanks to them who took immediate action, they are doing well, but unfortunately they hadn't responsible of my losses.

If possible so please give us our electronics things losses from your association.

Thanks and regards,

Usman shaikh.

Contact:[protected].