Lodha Group Complaints & Reviews

I have booked a Flat in Lodha Casbella Dombavili in September 2009 . I was garrented allotment of My Flat in March 2011. As per the Letter of Allotement issued by the Builder. Now there has been a delay for more then a year .Now I have received the Demand Letter from the Builder regarding the allotement of the Flat. Where to my Surprise Lodha is demanding me some addational amount ie Civice governase Charges of Rs 45k
This amount was not mention in any of the document issued to me at the time of Sales or in the Letter of Allotement . As per the Lodha group these charges are for 5 years regarding the maintance of Road and Garden . But at the time of sales we were clearly informed by the Sale person at all the Infrastructure development like Road and Garden are all included in the Flat charges and there would be no extra charges to be paid
Now the Customer Care is informing me that they will not be in a position to hand over my flat key unless I pay these charges

Request you to please revert at the eairliest what stand I can take as a Consumer against the said issue

Regards
Rajendra Ojha

1) explanation on interest charged.

2) I have paid extra amount towards taxes on civic goverenance charges i.e rs.3254/- because civic govertence charges of 31590/- under dispute.
i[censored] r saying better ment charges and civic goverenance charges are same as per u r aggrement page number 18 and point number 31.

3) so I also wanted to bring it to your notice that possession has been delayed more then 12 months and as per your aggrement page number 15 and point number 23 says beyond the grace period of 6 months builder / developer/pramoter should also pay the interest as per 12% per annum to the purchaser from the date of expiry of such grace period of 6 months, the purchaser should get the that benefit after the grace period and till the possession kindly clarify the same at earliest . I have been committed the possession on dec/2010 as per your aggrement.

I am also speaking to other customers on the civic goverance charges issue at casa bella will be going ahead with the foram.

I have booked new flat at Lodha constructions - Dombivali, at 14th August 2010 now the said flat is ready for position all dues have been cleared.... As per builder rate chart if i pay 2,32,000/- within 15 days and registration is done then Modular Kicten and Security System will be provided free... i paid him 2,32, 000/- in 10th day of my booking date but the aggrement was registered at 16th day by builder now Builder " Mr. Deepak Lodha " claims the fault is from my side... i want to question him agreement is made and registered from their side so how the fauly is mine what were they doing for 5 days...As a customer my job is to pay money which i paid on time. I am having all proofs with me... Please suggest or else i have to contact Media TV9 people to his office.

Dear Sir/Madam,

I have booked a 2BHK Apartment in August 2010 - Lodha Groups Project in Dombivali called CASA RIO, the problem is that I had proper communication and customer address al till the property get registered that was in June 2011 but after that there was delay in the process and there was no proper communication and every now and then the relationship officer get changed or they create confusion, In my agreement i have clearly told them that i am opting for bank loan and which they had accepted, now my bank HDFC says that they can only disburse the payment when they get the Plinth demand letter but this project is in delay stage and only recently in august or September they send me the Architect Certificate but still i am awaiting the Plinth Demand letter but every now and then they send me letters threatening to pay the install amount and every time i right back to them that i am opted for Bank Loan, now they are saying that they as per the RBI rule 19.9% has to be paid so you have to pay the different amount but when i have approached the bank that time they had agreed to pay the 26 lakh sanctioned amount, now they are threatening legal action and even cancellation of the flat .

I need help and guidance to resolve the issue but believe me there is lack of transparency and constant delay of proceedings from Loadha group.
This had created lot of mental stress and agony on us...kindly help

Best Regards

Sunil nair

email address suneel.[protected]@gmail.com

Hi. I am Ashish Deshpande ([protected]).
Sadly I have invested in Lodha Builders - Casa Univis project.
Lodha Builders have delayed the registration of my flat for over 08 months (Dec' 10 to July'11). During this period inspite of repeated follow-up, they withheld the fact that the scheme does not have full clearance and thus Sale agreements cannot be registered.

In July, along with their intimation of registration of agreement, they sent a claim for interest payment inspite of all payments having been made on time. Since July'11 the claim stands contested, to which Lodha resorted in only increasing the interest claims. In the last 05 months I have clarified, submitted receipts of payments as proof however it is all ignored & have debited me with their interest amount when payment is made to them.

Any one reading this should never even consider Lodha Builders for booking of property. Lodha Builders treats customers horribly & cheats trusting customers. I am seeking advice to sue them for this financial loss & the enormous anxiety / trauma caused.

Pl. help.

We have purchased 3 flats with Lodha CASA RIO last year in Sept i.e. Nyasia D101, Nyasia D 104 and Nyasia C101. The payment towards the down payment was completed in one go for Nyasia D104 and C 101 but for D101 we paid them in installments as the construction was suppose to start only in 2011 September. Payments were made through cheque numbers are 000825, 000834, 000836, 002561, 002564. The interest as communicated by them was 18% pa. Which we agreed to as that would give us some time to make the payments. The agreement value of the flat earlier was 1755000/- exclusive of Car Parking charges, which was later changed to Rs.1865000/- (inclusive of Car parking) and 20% down payment of this value comes to Rs. 373000/- of which we have paid Rs. 273000/-, the remaining should be 100000/- + 33350 for interest but instead they are asking us to pay Rs.187000/-. However all this while no clarifications of the payments were ever provided by them no matter how many times we called to confirm. Also the change of agreement value was not showing up on their system until a week back when one of their representatives got back to us after 6 months. When we spoke with their customer service earlier our agreement value still showed 1755000/- but never did they inform that they have not received our signed letter of reconsideration. We have raised nothing less than 10 - 15 queries, query number is 00004103, 00004104, 00009894, 00012695, 00019703 this were registered queries and rest others by calling them on their customer service no. none of the above were responded or even when they called none had any answer or clarification on our queries. Also , there was no intimation from the builders of them deducting the interest in between the term as we thought a bill for same will be provided to us once we finish up with the down payment amounts. Due to their irresponsible behavior we are now suffering. Even the allotment letter we received it on 23rd of sept 2011, and when we open it the date shows as 08/3/2011 such crooks they are. They are now demanding for us to pay the parking charges of Rs. 108000/- by the first week of October. It is not possible to pay the stamp duty, registration and Parking charges together in one go. If they would have informed us a bit early we could have adjusted somehow to make the rest of the payments but they are just not bothered to communicate or help their customer with anything. They just want money.

My other flats D104 & C101 I have made the full payment of Rs. 324000/- each and now they are asking for the parking charges of Rs. 108000/-. As we signed the agreement value to change from 1775000/- to 1870000/- then how are they asking us to pay Rs. 108000/- coz the 20% of the agreement value is 373000/- so remaining balance is 50000/-. to what i understand now is that they are trying to remove the parking charges in black.
It’s a serious issue as these guys are literally blood sucking us by this and that charges. I want them to check their records, consider the parking charges in the agreement value and to accept their mistake and give us some time to make the payments and waive
off the unnecessary charges due to their horrible service.

Respected Sir / Madam
This is to complaint u that We had buy a flat Last Year In the month of April 2010, in Lodha Regency, Manpada, Dombivali (E). That time our Builder Mr.Deepak Lodha had commited to all the flat owners that he is providing the following amenities in lodha regency- that - Swimming Pool, Gymnasium, Yoga center but he didn't gave us. Whenever we gone to ask him regarding the amenities he ignore us.
Second thing he has started taking service tax forcefully from us under the name of Government service tax. We all are ask him the Govt.circular regarding Service Tax but refuse to give us. He forced us to pay the service tax otherwise he has refuse to forming our Society. Because of this reason all flat owners had paid the Service tax. We don't know the actual govt. circular regarding Service tax. He is cheating us.

Please help us to get Justice.

Yours truly

Pritam Vinayak Patil
[protected]

A) I booked Flat in Lodha Eternis 702 Building for 3 Bedroom. The details given was. a)The Delivery would be given in March 2012. b) Plot Size is 6.2 Acres and the money is demanded for booking. The mail confirming this is appended below.
B) Beside booking amount Lodha Collected Rs 10.98 Lakh in a different account Wave Impex paid through the Cheque.
C) In between the allotment letter is issued, stating the complex is delayed for possession in March 2013 and that now the area would be 5.5 Acres.
D) On taking up the issue, the customer service personnel block from the going forward. They were polite till they wanted money. On followup they tell they would not be able to deliver the project even by Sept 2013.
E) When you take up the issue with them, they issue vieled threats. I put my foot down and demanded money back with interest, commercial rate of borrowing.
F) After umpteen followup they refunded the money that is Rs 36.42 L and interest @ 6% on Rs 25.44L and they tell me that they are doing favor to me.


I Want Justice in this Case.

A) I have lost opportunity for booking the flat in adifferent builder that is Oberoi's.
B) I have lost very clearly the interest amount @ 12%, I should have got Rs 4.8 Lakh a loss of Rs 3.00 Lakh
B) Lodha personnel have harrassed me mentally so much so I have contracted high blood pressure.
C) Plus they have collected money on wrong committment. They should be refrained from carrying out this unfair trade practice.
D) They must make good of the opportunity that I have lost.


I want to draw attention of CCI on this regards as they have done in case of DLF to levy the fine of 7% on the turnover of Lodha for unfair trade practice.

And also want to draw attention to all home seeker to beware of such practices carried out by Strong Arm Builder like Lodha.

Please help me in getting the justice. I can provide all the documents in hard copy and email substantiating the claim. Including handwritten copies from Lodha personnel


















[protected][protected][protected][protected]
From: Krunal.[protected]@lodhagroup.com
To: [protected]@hotmail.com
Date: Thu, 24 Jun 2010 12:02:09 +0530
Subject: LODHA ETERNIS


Dear Mr. Tandon,

Greetings from Lodha Group!!



Confirming details of your booking:



a) The Plot area for the land is 6.2 Acres for 352 Flats.
b) The Complex would be delivered ( will be given possession within 16-18 months from Sept 2010 that is around March 2012
c) Payment on 29th of June 2010= 1,707,642- 45,260(bal of the 1st installment) =1662382
d) The flat number 702 is 3 bedroom flat with the carpet area of 1087sqft.
e) The scan copy of booking form is attached.


The reference given a) and c) have booked the flat with us.

Please note that I have forwarded your request for the documents needed by you for loan assistance, I will be updating you soon. Sorry for the delay.



Do revert for any clarifications required.

Regards,

Thanks.

I had purchase an house from M/s Mahavir Premises Pvt Ltd.(Shri. DEEPAK LODHA) Now I had applied for Housing Loan with GIC Housing Finance Ltd - Panvel Branch Office. Please note that the builder has sold same Flat to 3-4 parties earlier our Agreement for sale. Please advice me as without infroming me the details of earlier sale agreements , can a builder make fresh Agreeemnt for sale with me ? How can I get refund of my flat booking advance money? - View Group

Hi

I bought an under construction flat in Lodha in the year March 2009 and I was supposed to get possesion of flat in December 2010 but still havent got it........Also, they informed me that they are not allowing any one to visit the site due security reason however now they are saying that i need to pay full due before visting the site........This is absolutely ridicoulous..........Can someone please assist me as to what action i need to take ? I am unnecessarily paying interest to the bank..........

I have booked flat in Platina bldg C-504 in CasaBela Gold. The sequence of events is as foll:
1) intimation recd for attending registration ( no choice for location of regn., date etc) on 25th June11
2) Regn done on 25th june'11
3) Demand leter dt.18.June recd on 22.6.11 recd to pay Rs.7.90 L by 2.7.11 or interest will be applicable
4) No docs like a) original regn docs b) NOC as per SBI format c) blue print available fm Lodha
5) SBI unable to process loan in absence of above
6) No proper direction, guidance where/when the docs will be available
7) after requesting in helpdesk of website,getting reply as " as per our policy u have to pay interest"
8) Is Lodha group " GOD" that we should blindly follow their instructions ?
9) I appeal to all the affected people to join hands and protest unitedly and get done what is right
my cell number is[protected]
10) in their agreements also everything is in their favour only.
11) I wish to go to consumer forum /media and expose such stupid acts. Let's join hands
Rajesh Mayekar

I have been staying in Lodha Aqua - Mira road since April 2010. I along with my fellow residents have been facing serious health related and security related issues in this place. Its a 15 floor tower and the grills provided by the builder is unsafe for the childrens and adults as the height of the grill is on 700 mm frm the floor level. The entire complex is full of rodents reaching upto the top floor and the most of the complex is with stagnant water pools breeding mosquitos and other harmful insects... I am posting this after a lot of resistance and now i am forced to do so as all y efforts of follow up with the builder and requests from my end asking the builder to visit the site and solve our issues have failed. They seems to not understand the seriousness of the same and hence am desperately seeking help.. I will be posting some pictures shortly

Dear Lodha Manager,

We booked an apartment in your "flagship" project - Casabella (Dombivalli) in March 2009. We were given sweet promises of a dream home at that time. The customer service executives were nice enough to answer our queries question. But once we paid 2 advance installments, things started changing. The construction was supposed to be started from September - October 2009. However your executives kept on giving stupid excuses of heavy rains etc and the construction did not start till September 2010.
The customer service representative dint used to pick up phones anymore and always gave lousy answers.
We had to re sanction the Home loan (from LICHFL) a couple of times since everytime we asked Lodha people, they used to promise the construction will be starting next month.
Now when you have started construction somehow, you send 2 demands per month. LIC executives atleast take 2-3 weeks to process the demand. However, if you get the check even 1 day late, you charge us 18% interest on the demand. Everytime we complaint, your executives threaten us with the clauses in the agreement.
Initially the construction was supposed to be completed in April 2011, then they informed that the possesion date will be postponed to Dec 2011 and now they are saying that it will be April 2012.

I am an IT professional and I understand the meaning of deadlines and what customer is.

Please help us. I dont want to take names but requesting you to keep some gentle and nice customer executives.

Pavan Rana
D 601, Majestica Casabella

CAN ANY AUTHORITY'S HELP ME....................MANAGING DIRECTOR Mr. Deepak Lodha (LODHA GROUP)is a big cheater we booked a 2bhk flat in Lodha in August 2010 and they said possession for December 2010 but in agreement they cheated and mentioned December 2012 and also there are many hidden charges in the name of penalty i have already paid more than 70% of the flat cost but as per construction it should be only 45% and they cheated me by offering various schemes......... i have heard that if you argue with Deepak Lodha then you are finished by Local MLA Ramesh Dada Patils gundas they will come physically assault you...............SO REQUEST TO EVERY CUSTOMERS NOT TO ARGUE TILL YOU ARE HAVING ANY REFERENCE OF MINISTRY OR GUNDAS........OR YOU CAN CONTACT TV9 HELPLINE [protected]...............HELPLESS CUSTOMER RAJ SINGH.

A few frieends and I have booked a flat in the CASA Bella dombivilli project.

We had today went to the Lodha Builders Site Office at Dombivilli to see the progress of the
constuction of my flat that we had booked in their CASA BELLA Gold project.

However, to our dismay and shock, we were informed that we are not permitted to see the site and the progress of the project for a month atleast due to certain...

Lodha Builders are cheat no 1 in the Reality Industry and I request all the guys to be very careful before entering into any deals with the same. They speak to the customers very sweetly only before booking after booking you are finished. It is assured that their project will get delayed atleast by a year or two. While doing the booking they will not explain you the clause but one of them says the refund will be done as per the term of Lodha...

I have booked 2BHK with Lodha, Casa Bella, Dombivili. Their customer service is pathetic. They are big time cheaters. The raised the car parking charges without intimating the customers and harrasse them to pay the full amount, like they are doing it with me. The customer service team is worst, I dont find even one person cooperative....

Dear All,
I booked an appartment with Lodha builders 2 months ago by paying a booking amount of Rs. 27,000 through my credit Card. While booking I was not informed that this is a non-refundable anount and no where in the Cash receipt that I received it says that the amount is non-refundable but after some days when I called them to cancel my booking and refund the charges back to my card, they now say that the booking form I signed says that the initial booking amount is non-refundable. my Question is that I have a cash receipt againts my payment and insipte of sending many mail to the lodha's I have got no response from them.......pls advice what action could be taken???

Thanks,
Manoj

I Amaan Shaikh had booked a flat in Lodha Casa Bella Gold Dombivali. After a day i was informed that the said flat is not available. I decided to cancell the booking.since then its 19 working days and still i have'nt recieved a confirmation with a deadline of the refund of Rs. 27000/-. Even after a meticulous follow up from my side the sales and the customer support team at Lodha Group is not co-operative . Here are the mails of my follow up withou any revert from Lodha Group



-----Original Message-----
From: Shaikh, Amaan
To: 'simson.[protected]@lodhagroup.com'; 'simson.[protected]@lodhagroup.com'
Sent: 1/12/2010 8:31 PM
Subject: FW: Refund of the booking amount

Hi Simson,
After repeated reminders over the mail and over the phone none (nor you
nor your customer service dept. ) has reverted back with the tentative
date by when can i receive the refund of my booking amount. We are on
19th working day from the time the request was raised to cancell the
booking.

The worst part is that even me phone calls are not answered and nor do I
get a return call.

I am docementing this for further action against you and your company.


Regards,
Amaan Shaikh


-----Original Message-----
From: Shaikh, Amaan
To: 'simson.[protected]@lodhagroup.com'; 'simson.[protected]@lodhagroup.com'
Sent: 1/7/2010 2:28 PM
Subject: FW: Refund of the booking amount

Hi Simson,
As per our conversation on 6th Jan'10 you were suppose to get back to me
over the mail with an update on the refund of my booking amount with a
deadline by when will i recieve the same.

We are on the 14th working day from the time the request was raised to
cancell the booking.

Waiting for your reply

Regards,
Amaan Shaikh
Manager_SMD

-----Original Message-----
From: Shaikh, Amaan
To: 'simson.[protected]@lodhagroup.com'
Sent: 12/22/2009 10:27 PM
Subject: Refund of the booking amount

Hi Simson,

Please arrange for a refund of the booking amount i.e. Rs.27000/-(twenty
seven thousand only)for Flat no.602 - E Elitra as the same is not
available now. The booking amount was paid on 20th Dec ' 09 through
credit card.

Requesting you to kindly do the needful asap

--
Regards,
Amaan Shaikh
TATA AIG Life
Manager_SMD.
Cell : [protected]

I have booked an 1 bhk flat in casabella projects of lodha builder I have paid 27000/- a booking amt
but i have not received the receipth for the same and cost sheet for 1 bhk

Their CUSTOMER CARE manager MANISHA DUBEY is always busy on phone calls, not at all sensior & gives only false comittment of receipth and other matter & behaves rudely to their client kindly take the matter very seriously