Lodha Group Complaints & Reviews

We have booked a flat at upper thane casa greenville, unit d-804 on 15th october 2017, for which i had paid a booking amount of rupees 90, 000. later, within a month, we notified them about the cancellation of our deal (due to some personal issues) through multiple emails and telephonic calls to the sales manager who briefed us about project and stuff.

We have already started to work on this issue in a legal way. we are also waiting for response from lodha team for almost couple of months.

A reminder legal letter has been sent by my advocate to lodha excelus office, mahalaxmi office, mumbai as there was no response received for our first legal letter which was sent to lodha upper thane sales office, near lodha dham, mumbai nashik highway.

I have paid the booking amount of 108000 for lodha amara project on dated[protected]. On dated[protected] is send mail to cancel my booking due to some finical and personal reason but there is no response of mail till date. When i spoke relation manager he told me total amount is forfeited
The lodha group, being a healthy corporate house, i cannot expect such treatment of a consumer.

Please guide me how take my booking amount return

Flat possession delayed by one & half years after grace period; despite commitment, no penalty paid citing its beyond their control.
Just received the keys but basic amenities - lifts, entry, bmc water, common amenities, etc not working.
Despite that, forcefully taking signatures stating all amenities ready; if we don't sign, we don't get the keys

Some paper work are still pending I have paid 48 percent of money still they have charge me interest of 133000 I have paid 31 lakh I have paid till the demand letter of plinth.I have proff of all customer care saying that they won't charge me any interest it's a auto generated system u don't have to worry. Today they charged me huge money.please help me I have booked a flat in upper thane not even fully started my email id is [protected]@yahoo.com
Please help me

Due to some personal reasons, won't be able to proceed with this booking now. At the time of booking, we were knowing about our 2 financial liabilities but when we came home my dad informed me that there is one more liability which I have to pay now on his behalf as he has stopped working. We were so happy with this booking but suddenly this situation has come up and not able to manage funds. Now, my wife will have to quit her job as we are planning for our family so her 2 loan now I have to pay and the 3rd loan which my dad has taken a long back from his friend. I m in very critical situation now.

I had convey the same to Kamlesh and Payal but they are saying its non refundable as it's clearly mentioned in the terms and condition. My point is here neither i signed any documnets of T&C or no one has informed me on this about the cancellation policy. So how can they say directly no to me.
If i would have signed any documents have not requested for any refund.

Kindly consider my request as i m in very critical situation and i do not have any pillars who can support me financially, hence refund the booking amount at the earliest. As we have paid this amount through our credit card which is due in next month.
Call me @ [protected]

Project/Cluster/Wing/Unit Codename Epic Casa Estela C 0202

Dear team,

I mayank vilas sankhe was planning to buy flat at lodha amara and asked to swipe credit card yesterday as it was very late so they told to come back next day and we trusted them & left. Today we came to complete formalities and found that there is nala (Gutter) passing by our flat.

Yesterday my wife was asking to sales representative whether there is any nala (Gutter), buildings or crematorium nearby. But he clearly told that nala (Gutter), buildings or crematorium are not in the surrounding. Then also for confirmation we asked for the site visit which was not allowed.

To talk about the same and find any solution i was continuously calling that sales representative but no reply and its very bad to commit something and then just ignore after getting money.

We went to site office and asked to let us talk to someone who was present during deal even then after waiting for 3-4 hours we neither got anyone's contact number or chance to speak with them.

We are feeling like cheated and asked for refund as even receipt was not given for payment and no documentation was done so officially there was no deal or application signed bye me.

It would be clear case of fraud if we don't get refund for our hard earned money.
I look forward to your reply and a resolution to my problem.

Best regards,
Mayank vilas sankhe
[protected]

Dear sir / madam,

Lodha under construction property booked since 2014.

I have booked the flat in april 2014 at lodha casa paseo - e 203.

Possession still not given dates are only getting extended. Last got email in june 2017 saying will give by dec 2017. Still no revert. No customer email id nor call number to complain.

I am paying emi with no tax benefits. Need immediate help for action against the builder. It is my hard earned money which has got stuck and they are not responding at all.

I had also received a mail last year in june 2017 saying will pass the gst benefits and other details of the flat but no response till date.

Now no customer care contact point for the post sales services as well.

Because it is a big builder does not mean he has right to take money from us and not give on time. I also asked for refund but they did not allow the same.

It is a stuck situation for me now. Neither i have got possession nor tax benefits ans it is under construction.

Lodha committed and promised at the time of booking something now i am feed up. No response from their end.

I want to sue a case against them as i am already incurring huge financial losses on interest due to them.

Besides i am also ok if they cancel my flat and refund me the money with the interest loss borne by me.

Our government states they have so many check points for people like us who get hit by these big builders but builders continue to fool customers and make money. Why no action taken against them?

Need support and needful help to take action against the builder.

Thanking you.

Regards,

Sangita tripathy

Kindly let me know if any documents which i need to submit for the necessary action.

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Today i visited lodha palava office after demonstration of palava plans they took me to sales office but i found sales office personal was so rude for customers as if they do not want to sell the flat they were not guiding they told us to go see the flat with no respect. As if they are doing us a favor i was expecting the brand name lodha but unfortunately sales executive was so rude.

I booked the flat in march 2014 in palava a-0505 in the casa cielo a in the project lakeshore greens, situated at dombivali.

At the time of booking the possession date told to us was in november 2016.

But it is now march 2018 still no possession given to us.

What the lodha is doing. Only false promises they are doing.

Any body can help me in raising the complaint further to higher authority.

I want to take strong action against this lodha group.

Many emails written to them and also many calls. Every time some new relationship manager and no reply.

Only promises.

Hi

This is vanjara mukesh
I am working in tatacapital at i think techno campus thane, behind vivian mall. I am bringing to your notice there no any support at staircase. So its very difficult use staircase especially people like me who is handicapped.in rainy season condition is very worse. I already complaint to security incharge many times but he seems not interested.
Its useless to keep such security in promises. Request to take this in most priority considering very dangerous for handicapped and aged people.
Hopping for positive response

Thanks

Mukesh vanjara
[protected]

Hello,
I have struggling with lodha, i booked a flat at m-1502, wing m in lakeside. Since last 3 months i am following up with all the concerns people and wanted to visit the side before the key handover. They didn't agree after 2 months somehow i did compromised stating that i will carry a demand draft of the rest amount at the time of key handover and receive the key and give the demand draft.
Since last 45 days, i am getting some new information everyday, after getting confirmation from the help-desk for the key handover on 14th jan, i made the online payment though i agreed to give the payment through dd. I got a call and mail confirmation about the same and i was told to get the time slot through mail by eod 12th jan, to my surprise i am receiving another mail stating that you should make the demand draft and your key handover will be scheduled after 15 days, i responded back with no response. I call up the helpdesk, one lady named natasha picked up the called and started discussion even without looking into the case. She was even not bothered about the customer. Just wanted to speak my earlier relationship manger - he didn't come to call.
I am travelling aboard and i am still not sure whether i get the hand over on 14th jan. Not sure whom to approach as everyone seem to be not caring the customer.
It feels so helpless for a brand name like lodha and this is my biggest mistake that i have ever committed to invest on lodha. I stay out side of india was having little clue the way these guys are harassing the customer.

Could you please help me with one good person who can at least understand the problem customer is going through?

I booked a flat with lodha on the basis of the brand and confidence due to its name and market presence

I could not move in due to faulty works and the completion of the tower with safety lifts. Lodha charged us with 18% clause on delays of payment by a day. Today they must take ownership and compensate for the delays

Poor lifts... Already complained several times
Parking not allocated yet
Full amenities not provided
Quality of flat work poor
Bathrooms smaller and unusable comods
Wash area smaller and reduced
Reduced play area
No fallback for building fire safety

Thanks moses

Dear honda team,
Issue:1
I gave my honda hornet 160r bike for general service in lodha honda[chrompet branch] on 25/nov/17 and i have given expected delivery on 29th/nov/17, but 06/dec/17 it has delivered delayed still not resolved completely[tank lockset not fitted till now am using old tank lockset and unique ignition key.. Due to lockset part unavailability its delayed..
I have been following since last 3 months for lockset. On the date of delivery they agreed to change my lockset in 1 week of time i. E on 13th of dec. But till date it is not resolved.

I escalated this issue to lodha honda service manger also on 29/nov/17. But eventhough its not resolved.. They are saying its has been ordered 4 times, parts are not procured

Kindly confirm if honda cant able to support service parts to authorised dealer center. Then why honda is launching vehicles for the same?

Issue 2:
Cluster went blank no segments has displayed, addtionally clock time got reset automatically. Also during running condition of vehicle ignition got off in the middle of road.

I required rootcause and failure mode of the issue

I demand that i shouldnt get any calls from service manger, i demand to get call froim gm, md or director of lodha honda

Thanks & regards,
Surendran j

I have visited lodha palava site through agent mr. Anthony (+91-[protected]). I had paid booking amount at lodha palava on 18th sept 16 for project golden tomorrow (Rera registration number - p[protected] / p[protected] / p[protected]), with token amount of rs.45000/- lodha head office - lodha excelus, n m joshi marg, mahalaxmi, mumbai – 400011.
To the sales manager mr. Ashish sharma (+91-[protected])

I had verbally cancelled my booking on 5th aug 16, and requested then to refund booking amount of rs.45000/- as there is no unit / flat is booked for me and not even allotted to me.

Reply i got from sales manager prasad gadekar (+91-[protected], prasad gadekar) is “your cancellation request is under process and you will get refund by cheque.”
On second communication mr. Prasad was not receiving my calls and not even replying to messages too.

I hereby request your help to get my booking amount refunded. Attached with this complaint – application acknowledgement, payment receipt.

Regards,
Paresh bedse
[protected]
Paresh. [protected]@gmail.com

In march 2017, i have booked flat in lodha palava on the basis of information provided by sales team, but surprised to see that many wrong information provided including possession date, relaxation in interest on delay possession, restriction on resale, inclusion and exclusion from price, floor and many more.

Many reminders, notice and calls from my side, but they were not ready to t listen after advance payment. They always asked me to adjust or compromise with whatever they give. When i asked refund as agreement is not signed, they clearly refused and started charging interest. Now
They are not ready to refund money with different excuses like they have paid same to government for registration and stamp duty on my behalf, but not sharing any document for the same.

Dear sir,

I have booked flat at lodha as of april 2014 with agreed date of possession dec 2016, but still after 3 years 8 months i have not received possession of flat.

Moreover as per agreement of sale there is grace period of 1 year which is also about to to cross on 31st dec 2017.

As per last communication now possession date is shifted to july 2018, without any compensation.

Now i am asking to terminate agreement, than lodha customer care replied that i would be charged 10% penalty, moreover refund would be paid in 12 equal emi without interest (Starting from 13th month to 24th month from date of termination of agreement), also no compensation would be paid.

Amount paid to lodha till date is 43.5 lacs inr/- in principal (Tobe refunded post termination of agreement after 31st dec 2017).
Govt fees for stamp duty and registration is 25500/- inr as of 15 may 2014
Interest paid to sbi for home loan 4 lacs inr /-
Compensation of 14000/- inr per month for rent paid.

Sir/madam,
Dated 17.12.2017. I have visited palava city and there met with mr. Praveen (Praveen. [protected]@lodhagroup.com-[protected]) & with mr. Kamlesh hanfode (Kamlesh. [protected]@lodhagroup.com-[protected]).
We booked flat under as of attached and paid booking amount as rs.99000/-and on the same day when i came to home then at night due of some cerious incident i planned to canceled and then and there itself called and ask him to refund my money,, that day both agreed but now they are not responding..

Kindly refund my amount.. This is very critical and cerious situation don't to have some more such condition.. If it happens then there will be an only reason of 99000.. Please avoid and refund

Hi,

We have cancelled our booking from lodha mira road project 10 days back, but the staff is misbehaving and not considering the cancellation. Also they have called and informed no refund will be made, which is not in the policy as well.

The reason for our cancellation is that project has not received cc contrary to what was claimed to us at the time of booking that cc will come in a month. So we really do not want to go ahead with this project anymore. We need our refund back immediately, even after constant follow up, staff is misleading us, misbehaving with us and it is causing lot of stress unnecessary. This is definitely not a good experience for us with lodha property.

I booked 2 bhk flat in lodha palava city and same cancelled due to non proper response from the customer relationship manager and wrong information given by sales team.
After cancellation customer relationship manager agreed to refund 50% of token amount and got signed for the same. Now i am getting letter from lodha indicating that full 90000 rs. Got forfeited.
How i can get the refund presently i am in oman.

I purchased a 3 bhk large flat in c-wing michelangelo and got possession and the same has been given on rent. However it is more than 4 months now, the non-stop huge civil work going on in the 2nd, 4th and 5th floor. The work is carried out even on sundays and public holidays and during the afternoon. Mr. Vinay, the site manager is constantly being informed and he is trying his best to control the nuisance. However the work does not seem to stop and workers are all over the place. There is a huge security hazard and noise pollution.

If the civil work which seems to be carried out by the owners of the respective flats in the 2nd, 4th and 5th floor, without the prior approval/sanction of lodha, it will result in inter-owners quarrel and dispute. Hence before such a situation happens, i request someone from the corporate office take stock of the civil work happening in the flats causing damage to the structure of the building.

Hope lodha will act on this asap looking at the seriousness.

Thanks