Lodha Group Complaints & Reviews

I had booked a flat in the year 2009 in then project ‘Casa Univis ‘ Ghodbunder Road, Thane West. At the time of booking we were informed that for the oerticular flat two No of parking is mandatory requirement and accordingly booking was done in September, 2009. Flat No Cielo-D, 404 was booked with initial booking value. The resistration of the flat was done in year 2012. Due to some technical and administrative deficiencies of M/Lodha the construction work of Cielo-D was stopped by Thane Municipal Corporation(TMC). The work again started in 2016 with a completion schedule of April 2918. Many of families who had booked in Cielo D got the booking changed and got their flat changed in Cielo -A of same project and possession of flat was given during[protected]. M/S. Lodha had allotted the two covered parking to all the owners as per agreement e, g (P2 2142&2142A) in P2 parking. I got the possession on 5th. Feb.2018 and a paper was handed over to me related to parking space I dictated as P2 2070 & 2070A. M/Lodha has first allotted me the car parking as per the old parking cystem i, e P2 2070 and 2070A but after visiting the parking bay it was noticed that a blank area without any markings of parking slots. This action was a cheating by Lodha. After writing to them they apologised on many occasions and promised to do marking as early as possible. In the meantime they had started putting up the hydraulic system as sample at one or two locations. I put my reservation to this and requested them to provide me as per the terms and conditions of agreement but no action was taken by M / Lodha on my genuine demand. I fail to understand how a jack system of parking is considered to be two car parking? In no case this is acceptable as I had paid the amount Rs.3, 00, 000.00( Three lakh) in the year 2009.
Therefore it is requested that this matter may be resolved at earliest. Many mails have been sent to their Customer care and possession desk with escalating them to higher ups but went in vein.
Hope for a reasonable solution to my case.
Shashikanta Singh
CRN:1238210
Flat Cielo-D, 404
Lodha Splendora, Bhayandar Pada, G B Road,
Thane west, 400607
Mob:[protected]&[protected]

Greetings,
I am not sure if my voice will ever reach your ears.
But I wnt stop shouting either.

I had WORST EXPERIENCE EVER WORKING WITH LODHA GROUP..
I DIDNT KNOW YOU TREAT YOUR STAFF WORSE THAN PIGS.
I DIDNT KNOW YOU TRAIN YOUR EMPLOYEES TO TAKE IT AS A LEGACY..TREATING JUNIORS INHUMANLY.

I WAS NAME CALLED & [censored] SHAMED AT LODHA GROUP FOR LACK OF RESPONSE IN BUISNESS.

GOOD..
SHOWS WHAT UPBRINGING LODHA GROUP & ITS EMPLOYEES HAVE RECIEVED.

THANKS & REGARDS.

RuhV Ahuja
[protected]@icloud.com

Dear sir,
My name is Anitha Menezes and I had visit upper Thane site of lodha group, upcoming building casa green ville in the month of February dated 4th 2018.though I liked sample flat and as sales representative Mr Nilabh and Ms Nishita also provided and negotiate on flat amount I did inform I would like to discuss with my husband and come along next visit to site for final decision but they insisted for token amount to pay and gave assurances of refund if cancelled, so I paid Rs 10, 000 token by post dated cheque and inform not to deposit cheque until final confirmation and your sales person Ms Nishita had called to check and after informing I would like to cancel flare yet cheque was deposited in bank stating it was erroneously got deposited
Since I reside at navi Mumbai and this site was very internal from station and will take 2years for built up so self had informed sales to cancel and today it's been six months and there is no email acknowledge or reply on refund nor sales Ms Nishita is attending our calls
We trusted on lodha group thinking its one of the trusted builder's who will never cheat but I guess local builders are more trustful as they commit on promise given to customer and do not make customer follow from door to door
I look forward Lodha team to arrange my refund at the earliest without any further delay as this is totally wrong image made by lodha group and customer's should never visit or book flats of lodha for giving false commitments

Regards
Anitha Menezes
[protected]

I had purchased flat in lodha splendora tirra a/p0004. Since the i had purchased this flat no one from lodha is resolving several design flaws that exit in this flat.
In last one year i had complained no than 100 times, phone record indicates same some important issues are
A-uneven sink hence water logging and hence unhygienic
B-poor quality bathroom tiles
C-poor wood work in bedroom/kitchen door
D - no drainage system for garden
E - smell from bathroom
F - different color tiles over kitchen platform

I inquired about the project lodha urban thane over the phone and also informed them that i will be visiting the site over weekend. Due to personal commitments, i could not visit the site for 3 weekends.

They kept calling me every week and one fine day when i said its not possible for me to visit the site this week as well, the customer service got pissed and informed, "if you are not interested why did you inquire".

Pathetic attitude towards customer even before sales.
Don't waste time behind them. Look for other better projects

We went to collect id cards from the palava easy lease office in riverdale building f wing in dombivali mumbai. However, the person from whom we were to collect the cards was not there. We were made to wait for 1 hour. The person had gone for lunch. Should'nt palava have a backup employee when one employee is unavailable. This is completely unprofessional. Is this the kind of service palava gives its customers once we have bought the house. Pathetic

Dear Sir,

There is a problem regarding security issues and safety as I don't want to discuss this issue publically coz I don't want to spoil the name. Security guard Sandip Chavan was really very harsh (SEC.SUPERVISOR) instead of solving the issue he said don't involve us this is the problem of whole palava and the brand is responsible for all this. Everyone is careless noone cares for nobody and palava brand is just a bubble and nothing else. No service no safety and no security. Management is itself a mistake. These were the words told by the security supervisor.

Please look on this issue otherwise I will take action or file a case against Palava.
And I want this security guard to be thrown out if palava city.

I am sending below the attachment of I'd card of the culprit security guard as it is I am going to file a complaint against him in police station.

During booking it was informed that the property is in taloja today when the address was given we came to know the property is in khoni village in taluka kalyan.

1. Poor service.

2. No site visit before booking as informed its company policy.

3. Infact the sale person can't fill company name properly in customer chq. Due to which my both chqs get wasted.

4. During the site visit the sale person on booking was not available nor he had given any detail to the person who was taking us in the site.

5. Our milano actual site was not shown, reason infact the company person was not aware about that site.

6. Whenever called you where busy, today also when i called you for my power of attorney work than you had informed us the proper address. Till now infact u where also not aware about the location.

7. You too also denied every time when asked for the company brochure. You replied that brochure are finished and infact i will send the brochure on mail but till date no brochure received.

I made the final payment on 10th of may 2018 for my jodi flat at lodha amara. Two cheques were given at lodha office (Thana) both got cleared on 11th from my bank. I got a call around 15th that one cheque of 2 lakh odd is cleared and the second one of 8 lakh odd is not traceable in system. I was travelling out so have send one of my colleagues to lodha office where he was given confirmation that the payment is received and there was some technical error. I also got the mail for possession some 10 days ago. Now today again one akshita calls me up that the payment is not traceable??? In the past it has happened 3-4 times that the payment was made by the bank and the posting took 7-8 days of time and lodha charged me daily interest for delayed payment even when the cheques were cleared much before the due date. I am surprised at this kind of accounting system where almost every second payment is not traced. If i was charged interest then technically i should be given the interest on the same rate of interest for last 20 days. Moreover still there is no clarity on possession. I got the confirmation of one flat possession, could not understand how will lodha handover half the flat as mine is a jodi flat.

On 13th april, i went to lodha sales office thane majiwada for enquiry of casa viva. Deal was done at 76.35lacs for 1 bhk & confirmed by sales officer that i cancel the deal & get refund with in one month for service related issue. I was asked to swap the card as booking amount 1 for the flat booked. I requested the sales person akahaya borani to provide the payment receipt, form & working price sheet officially., so that i can check with my home loan team for loan eligibility. But she said she will share the same shortly as systems were not working. I was continuosly doing follow up with her. After few days she told me to pay booking amount 2 stating that it was due on 17 april. I again asked for the pricing details, even i was following up with her team leader mr. Raghu. Attaching whats up communication.
Without any pricing details i still paid booking amount 2 on 17.04.2017, as communicated by lodha sales person on whats up. Attaching the chat. As i was afraid of penalty.
Still i awaited for the price sheet.
Finally on 21st april i called lodha customer service person mr prasad attended, he inform me that my crm entry is not created and he is unaware of my booking, even mobile is unregistered. This made me more frustated & angry, i immediately requested to cancel my flat and return my funds.
After calling 100 times and sending many mails for cancellation, lodha people created the crm entry on 27.04.2018 & have sent application form with dated 27.04.2017. By that time lodha people had illegally acquired funds from me like extortion, without any receipt for the payment made before form generation date. I am very surprised that their systems were not working for 15 days.
This is unprofessional & irresponsible way of handling customer. Hence i request your kind intervention in getting my hard earned money inr 4, 15, 035 back in my account.

I have given 2lakh as token amount for lodha casa royale grande - thane on 10th may 2018 and as per communication received from sales team crn supposed to be generated and welcome email to be received by 17th may. Not received anything till date. I also spoke with back end team and they told me they haven’t received any file from sales team. As per terms n conditions next payment is due in 2nd week of jun. When i spoke with sales team they told me they have released file to back end team and back end team is saying they haven’t received anything. They are giving me assurance that i will get my crn asap but it’s taking too much time. I request to generate my crn n send me welcome email asap.

I have booked flat at lodha palava lakeshore greens casa uno k room number 005 on 18th march 2018.

At a time of booking sales team shown me 2bhk flat with separate wc and bath (Ref. Colourfull plan)
When i went for registration on 3rd may 2018 plan got changed to common wc and bath (Ref. Red colour marking plan)
After raising complaint to lodha they gave me 3rd plan where wc and bath area got interchange. (Ref. Orange colour plan)

When i requested to them for flat visit but they denied by saying they don't have policy to show the flat to the customer till possession.

I am surprised how they don't know actual flat layout and they are saying trust on them without seeing the actual flat

The above complaint are still pending since 3rd may 2018 some one says correct plan is b, after some days they the correct plan is a. They are creating confusion. Now they send me demand latter for payment of 8lac and last date is 29th may2018.

Requesting you to please intervene

We booked two flats in lodha upper thane and have already paid around 15 lakhs. At the time of booking these over smart sales people depicted a fake impression telling us our flat will be facing a football ground as we needed open space in front of the building. After some months they are informing the position of the building has changed. Hence we cancelled it. Now these fraudsters are not refunding the money back which will force us to report the case with rera.

My parents along with my brother and myself was attended by one of your representative in january when i came down to enquire about the flat everyone seemed to be so cooperative. Everything was sorted and then you bank representative checked all my documents, my pay slip and said “oh maam, don’t worry app ka case strong hai aur loan 45 lac aaramse hoga aur 20 saal ka”. At this time only my documents were accessed and i trusted your representative, went ahead with this and paid the booking amount. This was paid only because i took your words as you guys so strongly said that you are eligible for the loan and we will sort out everything with the loan companies. L & t called me, and i submitted all the documents. Moreover, i paid the registration fee in january and the house was registered in march and this is due to your miscommunication and some system failure. Until then i was quiet.

In may the same person who told me that your case is strong calls up my parents and tell me that your loan is cancelled as your case is weak and its better we do not go ahead with the procedure as we it will be a headache for your and us too. (Yes, now i really do not want to go ahead with the flat and need my money back. I am doing just as what your staff told me to do.) guess this is what you guys do, take the booking amount and then turn away from the customers. This is how you guys make profit? How the hell on earth do you guys operate. Do you even have the idea how much of stress and inconvenience this is especially when your customer is not in india. I trusted you and made the payments and this is what i get to hear.

Again, this person directs my case to dhfl who is another useless company. I have only heard twice from them. When i call lodha your customer representative, they tell me maam give us some time we are working on your case. I have given you time to solve the case and not to charge me this interest.in midst of all this out of no where l & t wats apps saying that your loan is sanctioned but we need your brothers name on the loan document. Is this a joke? From where my brother comes into picture.

This is complete cheating, or i must say lodha’s frequent practice, first say your case is strong and take the booking amount and late call the customer and say that that we cannot sanction your loan. So that you guys can make money with the booking amount which is non-refundable.

I am so fed up with you guys and “i do not want that flat”. You guys cheated me, and i want my money back. Let me what procedure. If my case is not solved with in 20 days, this entire email is going on facebook and other social media to let the world how efficient is lodhas service for cheating people.

I just need money back and you guys can keep the flat for yourself. It because of your miscalculation i made the payment as i trusted you and now i am suffering and moreover being charged interest of 4lac. Why the hell in the first place i was given the assurance that my case is strong. If i would have been told things clearly on the first day itself regarding my loan status i would have not gone ahead with the booking.in this case neither you nor me would have a headache.

I do not want to receive any letters regarding any demand letter as i do not want the flat. Neither do i want any stupid useless banks to call me and ask for rubbish things like adding my brothers name on the loan. Just refund me my money back and it’s the end of story.

I have given to you in writing - i do not want to be cheated anymore hence i am not interested in your rubbish company so refund my money and keep the flat for yourself.

As i booked a flat in palava city 10 days back,
I tried to enquire about my booking cheque has not been cleared yet and no sales person is entertained me. Why it happened, is there is so much selling pressure on marketing guys or other reasons, why selling guys don't have time to talk to customer after sales.

And here i suggest, this could harm the right image of lodha group.

Thanks
Mohammad sarim
[protected]
Royal. [protected]@gmail.com

I booked an apartment at lodha palava aquaville series and clearly told the sales person i would only be able to start further payments and registration process 2 month later. The sales team agreed and initiated booking. Only with in 15 days they started sending me emails and called me for registration. After few days they sent me payment letter for future schedules and called me saying delay in payment will incur late fees. When i approached sales team they said we will take necessary approvals and share with payments team. While sales have been saying they have shared approvals i keep getting payment reminders with late charges. Every time a new person calls and says he will resolve the issues and then does not revert. This is happening for over a month now hence i have asked them to cancel my booking and refund my money back asap. Still awaiting a response from lodha on the same

Yesterday i had visited in pahava sales office along with my family. Mr. Sandesh chavan (Sales executive) was attend us. One thing is really i can't understand he didn't gave us any plane copy, or per sq. Ft. Rates, or even shown whether that building is going to be constructed. He totally refused all those things. And he said you have to all these in laptop only. We believe in ladha. Afterwardsi didn't booked flat. If some one wants to book a flat it means he is going to give their hard earned money. Nobody (Genuine people/not jolar) can't book flat blindly... Give me reply whether it's your policy.. Thanks

I have booked flat with lodha group just because i was thought it is professional developer but my experience is very bad as below point...
1. No one is interested to resolve customer problems.. All the level their staff is just divert issue to another staff and who are pick up call..

2. Very poor communication and followup done by lodha staff and they have never pick up call and neither do the call back... They have not interested in customer after flat booking...
Staff are like
Jayul sony
Chandan jaiswal
Ruchi das...

3. There customer care officers mr. Urvesh shaha and rohit kamble has talking arrogantly with customer they dont have any proper answer for any query they have just know to send mails

4.in my both disbursement getting delay because some documents was either pending or given wrong document by lodha but still added interest in payment in cause delay payment. After only communicated by me in several time they have waive interest otherwise if i have not communicated they will not waive it and recover from me.

5. They accepted their mistake but denied to make corrections in documents like payment slip or demand letter..

When i went to the lodha palava dombivali site on 4th march 2018, the very first thing i asked about home loan process as i had some documents issue and as per lodha fincorp team they assured me that we will manage there will be no issues also i was given lot of wrong information like 1) i will not have to pay city maintenance charges after 5 years, which later was told to me that i will have to pay. 2) they said bank will pay 10 percent after 18 months.
After asking several times about any extra charges that i have to pay they did not tell me anything and now every stage i see there are so many hidden charges i have to bare.

This people play so smart, just to show customers they are in profit if you pay heavy amount at the time of booking so the total value of the flat will be less. By doing this they cover their 10 percent and later when customers like me wants our money back now its a harassment, no one has treated me like customer infact mr neeraj mishra shouted at me and insulted me.

I am facing issues now regarding home loan and i have to bare extra charges. I am from a middle class background and only person earning in my family the fact is this that this flat is out of my budget now because of hidden cost not informed to me its a clear fraud and cheating.

I called the sales manager and requested him that i want to cancel this booking and need all my money back inr 415000.
I made several calls to customer care they ask you to wait for 10 days but nobody contacted, every time you call they will ask for sometime and till now nobody has contacted me.

Then i decided to visit site and talk to senior manager, i went there and asked for senior manager on which they said everyone is in headoffice you could have inform us that you are coming. Then later mr neeraj mishra took me in his cabin and shouted at me and insulted me very badly by telling me not to raise my voice instead his voice was on top.

After sometime they just gave me a email id and sent me back.
I later complaint to associate vice president - customer care and he assured me somebody will contact me soon which never happened till now. I am going through financial crisis and these people have harassed me mentally a lot and insulted me very badly by mr sumit (Relationship manager) and mr neeraj mishra.

Please help me how should i get my money back.

We had booked a flat in lodha amara in 2015 - 1bhk. However last month we had visited lodha office to check for possibilities to upgrade our requirement to 2 bhk. We were given a lot of promises regarding documentation work, help, assistance will be provided by the sales team etc to complete all the formalities. We went by their word and booked 2 bhk on 15th mar. However, we regret falling prey to the false promises now. We are getting absolutely poor response from the sales team. Almost one month has passed and our crn no too is yet not generated. There is no one who has complete knowledge of the process. Because of this, our bank loan is getting delayed and our installment date is very close now. Height o[censored]nprofessionalism is that they dont even answer our calls. We are highly upset and need some one person who can effectively solve our issues so that we dont need to call them again and again. This is truly frustrating.