Mahadiscom / MSEB / MSEDCL Complaints & Reviews

Meter is blank for last few months, bill which we are getting is high. We were not at home for month of december and May but still bill is very high for those months.
Raise complaint online, MSEDC closed ticket stating bill is correct.Although meter is still showing blank. God knows how are they taking reading. And with out rectifying and replacing meter they are closing complaint.
Complaint Number :[protected]

Consumer Number :[protected]
BU : 4541

Assigned Office Name : Thane Wagle Estate Kolshet Urban Sub Division

Address;
B4/1602 Rosa Gardenia Kasarvadavli, Ghodbunder Road, Thane West, Thane, Maharashtra, 400615.

My MSEDCL Consumer ID #[protected]. My electric meter is having some technical fault due to unknown reason. Due to this problem, meter has given abnormal reading count, and which caused to very high bill from May-23. We have observed this issue on 27-May-2023 and immediately inform on helpdesk call, Email, Mahavitaran App-complaint and written complaint as well on the same day. Till date (28-Jun-23) no one responded to resolve the issue. My 60 years old mom staying alone in house without AC still we got invoice of INR 5, 810 which is very high. My mom already visited nearest MSEDCL Wadi, Nagpur office two times. But no one helped us to resolve the technical issue of meter by replacing it with new meter and invoice correction. I am attaching herewith video and several copies of complaint for your perusal and please help us give the justice at the earliest.
N.B.- Video could not upload due to file size restriction.

I have already paid twice for last month
and the bill comes to 15010, which is very high as compared to our avg bill of around 2000

May and June wrong billing. 2 complaint registered and yet no response. was promised refund but Noth. Was promised meter Check, no response. Called service team multiple times on emails and social media . No response

2 complaints registered with Mseb on wrong billing. Call backs promised but nothing. Refund promised but Noth. Daily same response that someone will call me but no call back . May and June 35% higher than expected. But mseb is not paying attention or addressing my complaint

Consumer Number[protected]
Meter Number[protected]
BU - 4636 SANGHVI SUB-DN.

One phase in our meter is not working since April 2023.

Complaint no.[protected] was lodged on March 20, 2023. It was closed without resolution. We marked the complaint as unresolved, but no action has been taken till date.

We lodged another complaint no.[protected] n May 02, 2023. It was also closed without resolution. We marked this complaint also as unresolved, yet no action has been taken.

We lodged another complaint no.[protected] on June 03, 2023. It was also closed without resolution. We have marked this complaint also as unresolved, yet no action has been taken.

We had submitted a written complaint to Assistant Engineer. He forwarded the request to Ms. Atkarne for VR to verify whether meter was burnt or faulty. The MSEDCL executive Rishikesh Bansode visited and said that the meter is faulty and needs to be changed. He said that new meter is not available in MSEDCL office. He suggested that we buy our own meter from the market

The Assistant Engineer advised that we should use only 2 phases and connect all equipment to the live 2 phases.

We have been paying our bills regularly, for 3 phase connection. It is 3 months and only 2 phases are working.

We need the meter to be replaced at the earliest.

Please take hand and take action against contractor of ag conection from one month he is troubling without work
asking some amount he is giving much more trouble so please i am farmer and applied for new ag conection and consumer no[protected]
my cotact [protected]/[protected]

Msedcl has been resorting to illegal power cuts in Haware Vrindavan Tower ABD CHS Khanda Colony Sector 9. The residents have been suffering despite paying all their bills on time & situation does not seem to improve. Msedcl imposed a power cut on 16-6-23 from 5.50 pm to 6.30 pm, 7.30 pm to 8.15 pm, 10.30 pm to 11.20 pm, on 14-6-23 from 4 pm to 6 pm, 12-6-23 1.50 pm to 5 pm, 11-6-23 from 7.40 pm till 11.45 pm, 7-6-23 from 7.40 pm till 11.45 pm, on 5-6-23 from 5 am to 5.25 am, 1.50 pm to 2.15 pm, on 4-6-23 from 2.40 am to 3.15 am late-night, on 3-6-23 from 1.40 am to 3 am late-night, on 2-6-23 from 1.40 am to 5 am late-night.
The helpline number[protected] of MSEDCL Khanda Colony is continuously busy as they unplug the receiver during power cuts. Due to these power cuts, residents feel groggy & incapacitated & fall sick as they can't breathe properly due to lack of ventilation and they end up suffocating and sweating excessively resulting in fatalities. Following are the problems faced by the residents:- 1. Residents feel groggy and incapacitated and fall sick and their heart rate increases leading to fatalities.2. Costly vegetables, fruits, milk, batter & other perishables etc stored in the refrigerator get spoilt leading to tremendous losses. 3. Mobile phones conk off due to disruption. MSEDCL has been torturing the residents over the last 32 years despite them paying all their bills regularly and that too well before the due date. Over the years, the population in Khanda Colony has increased tremendously but the transformer capacity has not been increased by MSEDCL due to unknown reasons. When will the existing residents get 24/7 power for 365 days. They have waited patiently for the last 32 years. Mind you, Khanda Colony is located in a city Navi Mumbai with close proximity to the Navi Mumbai international airport and is not a village to bear such brutal power cuts. The residents return home tired and weary from work and EOD there is no power. People are not cattle. It is high time the transformer capacity is increased to cater to all the residents requirements in the locality. The residents appeal to the Honourable Prime Minister and Maharashtra Chief Minister to initiate a CBI enquiry into these power cuts and resolve the issue permanently and provide much needed relief to the residents and take stringent action against MSEDCL for imposing such illegal power cuts.

It's 12.37 in the morning 14th june and I am here typing cause I am unable to sleep due to power cuts and extreme heat. Power suddenly taken 6times and more yesterday and previous days before. Only ones happy with this arrangement are mosquitoes and invertor businessmen . Please try to find a solution for this. We are hard working people from humble backgrounds and we do deserve good quality sleep and life.

I am writing to complain about the extremely unhelpful and unprofessional staff at the Ramtekdi Section Office (Hadapsar Sub Dn 1) who are not making any effort to solve our problem.

Our flat was lying vacant from 29 September 2020 to 10 May 2023 ( 2 years 8months) and the main electricity supply in our house + the building’s meter room was switched off during this period. we even left a sign on our meter downstairs saying we were out of town.

From Sept 2020 till July 2022 we received fair ‘no use’ charges against our bills.
Then Suddenly from Aug 2022 we started receiving very high bills between the amounts Rs2000/- to Rs3000/-even though flat was lying vacant and we were not in the country and meter was not in use. MSEB people assigned the meter ‘faulty’ and we were forced to pay the bill from outside the country because :

1. the customer care service were not forwarding our complaint about the faulty meter to the concerned people who have to take action (asking us to do this in person ourselves) and the app or website has no option to report this ourselves.
2. We were forced to pay the high bills then to prevent the MSEB board from cutting off the electricity supply

After arriving on May 11, 2023, I have visited the Ramtekdi section office more than 5-6 times to officially report the meter faulty and ask them to adjust the amount for the period of no use plus to ask for a new meter. Officials there are simply making to run around and waste time unnecessarily instead of replacing with a new meter. They are also not adjusting the high bills paid for the period of no use.

The Assistant Engineer there R. Khattare along with the madam in his office there are. particularly unhelpful and seem not interested in helping consumers at all. Too much bureaucracy and making the customer run around . They are refusing to even accept the point that our flat was lying vacant and meter was not in use (even if faulty in the meantime they should be considering that no electricity was being used in a vacant flat which can justify these exorbitant charges ). Both are simply making to run around back and forth from their office over several trips saying Mr Rasal who did the meter inspection will adjust the amount. However Mr Rasal has also refused to adjust the amount on the current bill saying meter is faulty and asked to buy the meter from an outside shop without providing names of any approved dealers.

So far all MSEB officials at the section office seem least bothered to provide a solution that is fair to us and that takes into account our grievances.

Hand written application has already been submitted to Mr Khattare’s office and they are still not committing to replace the meter for us or offering any date by which they will replace the meter either- just demanding that we continue to settle the very high bill every month.

Extremely callous mentality by these officials who do not understand how the customer is suffering by having to pay such ridiculously high bills.

Prior to the faulty bills our bills never exceeded more than Rs800-Rs1000/- when in use. Now bills average between Rs[protected]/- every month irrespective of whether meter is in use or premises are vacant.

Kindly take the following actions:

1. Provide a new meter on priority basis as have already been paying very high bills for over 9 months now
2. Adjust the current outstanding and high bill to compensate for the high bills we have paid while not in the country

3. Make procedures transparent and visible. Consumer should be able to report faulty meters or bring things to the attention of the section office via the app or website too without having to waste precious time and visit in person

4. Provide communication/contact numbers of the officials at the section offices and make this visible to customers. There is no way currently to reach the section offices other than by visiting in person and it seems to take over 10 trips to get anything addressed by the officials because no one there seems in agreement with the procedures and are busy contradicting one another and every person you talk to will say a different thing only with the intention if dragging things endlessly.
5. Educate the officials on how to deal with customers and their complaints instead of just being rude and dismissive. There appears to be zero accountability and no regard for providing any solution for the consumers other than to exploit them further.
6. Customer Care service on telephone/app /email needs to actually address complaints meaningfully instead of just randomly closing all complaints saying solution is reached when no solution has been provided.
7. End the bureaucracy and stop making solutions so complicated
8. If there is non availability of meter, contact details should be provided by section office of outside approved/ authorized dealers who can supply with an approved new meter so that consumers don’t get cheated on this and steps must be taken to replace faulty meters with new meters within 2-3 months maximum instead of creating financial burden on consumers

Thank you.
Consumer no.[protected]
Joseph Vanreyk
Pune

That ### misanthrope Msedcl has been resorting to load shedding and irregular power cuts in Khanda Colony Sector 9. The residents have been suffering despite paying all their bills on time & situation does not seem to improve. Msedcl imposed a power cut on 7-6-23 from 7.40 pm onwards till now, on 5-6-23 from 5 am to 5.25 am, on 4-6-23 from 2.40 am to 3.15 am late-night, on 3-6-23 from 2.40 am to 3 am late-night, on 2-6-23 from 1.40 am to 5 am late-night, on 3-5-23 from 12 midnight till 5 am, on 3-5-23 from 6.45 am to 7.15 am, on 2-5-23 from 9 am to 2.30 pm, on 17-4-23 from late night 3 am till 18-4-23 5 pm i.e 14 hours continuously, on 15-4-23 from 2 pm to 5 pm, 14-4-23 from 8.50 pm to 11.30 pm, 13-4-23 from 3 pm to 6 pm, , 10-4-23 from 3 pm to 4 pm, 4-4-23 from 9.30 am to 5.30 pm, 27-3-23 from 3 pm to 7 pm, 26-3-23 from 12 pm to 2 pm. Due to these power cuts, residents feel groggy & incapacitated & fall sick as they can't breathe properly due to lack of ventilation and they end up suffocating and sweating excessively resulting in fatalities. Following are the problems faced by the residents:- 1. Residents feel groggy and incapacitated and fall sick and their heart rate increases LEADING to fatalities.2. Costly vegetables, fruits, milk, batter & other perishables etc stored in the refrigerator get spoilt LEADING to tremendous losses. 3. Mobile phones conk off due to disruption & work from home is not possible 4. Students are not able to study from online school lectures and youtube videos. MSEDCL has been torturing the residents over the last 32 years despite them paying all their bills regularly and that too well before the due date. Load shedding is not the solution and electricity generation is the need of the hour. Residents of Navi Mumbai are those who have shifted from Mumbai as encouraged by the Central & State Govt where there were no power cuts as it was insulated by Tata, BEST, BSES. However even today MSEDCL cannot supply 24X7x365 days power supply. Maharashtra Govt should change the Power Distributor in Navi Mumbai from MSEDCL to TATA Power as it will insulate Navi Mumbai by supplying 24 X 7 power at cheaper rates for Navi Mumbai from Vashi to Panvel/Airoli.

Our Meter was declared faulty from Aug 2022 while our flat was lying vacant and we were not in the country. Since Aug 2022 we have been receiving very high bills (in the range of Rs[protected]/- every month till date). Prior to Aug 2022 when our MSEB bills used to average around Rs400/- only when the meter was not in use.

We have previously already submitted applications at our section office stating we don’t reside in the country permanently and only visit once in a way but the staff there now say they have no way of accessing old records and don’t have this record.

MSEB officials at the Section Office for our area also claim they have no new stock to replace our meter.

The Section Office have not even provided the application form for requesting for a new meter saying to get the old meter tested first . We paid Rs260/- for meter testing of the existing faulty meter on 24 May 2023 yet their staff have not showed up to remove the meter for testing and have not arrived to do this as of today 7 June 2023.
Also the meter inspection guy Mr Rasal is always offering conflicting information to what is provided by the section office saying full Meter Testing is not really required since no reading is displayed on the LCD and only the general inspection he has carried out is enough . However the madam at the Section Office staff sitting in the Engineers office has refused to accept this and is demanding a full testing with a report which indicates the load for accepting any apple for a new meter.

While these demands for ‘testing is required-no testing is required’ goes back and forth between the staff contradicting one another, MSEB is continuing to bill us very high bills around Rs3000/- because they claim they can’t replace the meter and meter reading is faulty.

The MSEDCL staff at the section office are extremely unhelpful and unwilling to explain anything properly. They will only talk in Marathi, even if telling them we don’t understand it well . They contradict one another and deliberately try to confuse with conflicting information so that the matter drags endlessly. They do not take into account the inconvenience the consumer is facing because of their inefficiency and the burden of high charges .

It is very frustrating dealing with such unprofessional public servants who are least interested in doing their job and think nothing of the high bills and hardship consumers have to face running up and down to their office to sort things out. I have already made over 4 trips there to submit applications around this and so far no action has been taken. Any online complaint raised is also just randomly closed.

This staff, Mr Rasal who is assigned the task of meter inspection and removing the meter for testing has been particularly difficult to deal with, uncooperative and rude and has created endless confusion by offering different information to what is being said by staff at the section office. It appears as if he is setting his own procedures and is unwilling to listen, never answers anything to the point and seems like he is hoping for motivation to do his job.

MSEDCL needs to work on making all customer centric procedures transparent and readily available for the consumer to view in more than one language. There appears to be zero accountability towards the consumer

Consumer Number[protected]

In every April and may month we received huge bill. We having low consumption still reading always high. pls check our meter if any loose/thief connection is there.

area- Kopri, Thane (E)
con no[protected]

Dear sir/madam
i was done payment on 26th may 2023 at 9:35am to maharashtra state electricity distribution company limited amount rs. 2400/- UPI transaction id T2305260939591380169102

Debited through my phone pay id : [protected]@ybl

and credited to : bdgpay.[protected]@hdfcbank

But msedcl cant's shows that the bill payment is done . so please look into this

thanks and regard...

This is saeed ahmed shaikh writing this mail to inform you that my consumer no.[protected] .my mobile no. [protected]

I already paid april month bill rupees 2500/- on 29.04.2023 thorough online to Msedcl Qr upi id: [protected]@icici my UPI ref no.[protected] but i havent received any confirmation from msedcl

kindly look this issued on priority basis. I attached. payment confirmation of paytm through KOTAK BANK . 2500/- ALREDAY DEDUCTED FROM KOTAK BANK ACCOUNT

Please refer to my above consumer number[protected] Name : SMT INDUBAI RAMDAS YETRE. Refer to Bill Number (CGN) : [protected] Dated[protected] Bill Amount : Rs. 2, 340.00. I have made payment of this bill on date[protected] via scanning QR Code by BHIM UPI APP and payment was successful. UPI Transaction ID is :[protected] Time : 08:34 PM, amount : Rs. 2, 340.00. BHIM UPI Payment successful screenshot is attached herewith. But payment not credited into my account. I also sent an email to : [protected]@mahadiscom.in on 17 May 2023 giving them all details as above and also sent them the payment proof, but still amount not credited into my account. MSEDCL officials should take care of this issue and resolve the case. They should credit the amount into my account.

Thanks,

------ INDUBAI RAMDAS YETRE

Please refer to my consumer number[protected] Name : SMT INDUBAI RAMDAS YETRE, City : Nagpur. Refer to Bill Number (CGN) : [protected] Dated[protected] Bill Amount : Rs. 2, 340.00. I have made payment of this bill on date[protected] via scanning QR Code by BHIM UPI APP and payment was successful. UPI Transaction ID is :[protected] Time : 08:34 PM, amount : Rs. 2, 340.00. BHIM UPI Payment successful screenshot is attached herewith....

In Vishal nagar, pimple nilakh Pune area. During the summers with so much dense temperature powercut happens twice a day. In nights as well there is powercut for more than hours. We are paying high amount of rents and also energy bills as well still we are facing this issue from decades there is no action taken yet. We work in hectic schedule and when we came back to rest there is always disappointment with frequent power cuts. Looks like we are living in rural area with high standards.

Requesting MSEB, pcmc pune to fix this so that people can survive effectively. For sure worst MSEB management ever seen.

Dear sir,
We have done payment in msedcl portal through Online website on bill QR code came and we scanned on it and paid amount on May 8th 2023 but still it not reflected in their Portal and power fuse has taken by them, we have paid through gpay iam attaching payment done from gpay

Sir / Madam,

With the subject cited above, I state that, there is frequent non availability of electricity in my home. My consumer no is
[protected] and Billing unit no 4162.
I am requesting you to kindly look into this matter as soon as possible.

Thanking You.
Mrs. Shilpa Aparajit
Palghar