Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Complaint unresolved for 2 weeks
Hi,

My MTNL phone no is 24610458. The broadband connections has been down for over 3 weeks. Logged complaint no 41602106 with their Internet helpline no 1504, but to no avail. Have been calling this number for 2 weeks now, but no one has been sent to check the line or modem.

my landline is dead from last 10 days .
called customer care many times but not getting aney response.

I face the following problems:
- The technician did not arrive on the date promised.
- The service was started after around 8-10 days of the decided date.
- The costumer care service did not provide correct username and password.
- They promise speed upto 256 kbps but we get no higher than 4-10 kbps save the day of connection.
- Disconnected from the service very frequently.
- No proper customer support.
- Amount of download MB logged is 2 - 3 MB higher than what the real value is.

I am broadband user provided by MTNL, but service quality is very poor whether it is customer care or broadband service provided by the company, most of the time we are not able to use this service and if we make complaints then customer care executive disconnects our call without solving our problem not only executives senior officer also showing very irresponsible behavior so I request all other customer its better to use service provided by airtel or some other private firm never go for any government agencies for using broadband or telephone service...

Regards

Rajeev
Dilshad garden

I have been using this mobile phone service Dolphin for almost 3 years now. its network is extremely poor. Voice clarity is a distant dream and calls drop like anything. They offer cheap call rates, but due to dropped calls, one ends up paying way more than promised.

whenever we complain to customer care of mtnl, they say that network upgradation work is going on, and it will smooth in a little time. But i have been hearing this for atleast a coupl e of years. i wonder if they have to sent a mission to mars to improve the dolphin network.

in a nutshell, this is the most evident example of diplomatic lethargy, since mtnl could have easily been the best service, but they chose to be the worst, to the favor of private companies.

very soon i m going to surrender this connection.

I submit my complaint to you on 1-4-09, I also complaint to MTNL office at Borivali(W) & then phone was in order.Subsequently there was a call from their office on 3-4-09 by a lady who has some hot coversation with somebody & then phone goes again dead till today.From outside I made a complaint on 198 today the docket No is 5030, The phone is still in dead condition, My contention of playing mischief is therefore suportted.Kindly look in to the matter so that I am not get affected with their poor services.

Hi,
I paid the security cheque for Installing icontrol- (Sponsored by MTNL and Aksh Optic) on 2nd Februrary 2009.

Since then i am making a request on the Customer Care No 26990009 for the installation of the facility.

Now the Customer care executives are not lodging my complaint for the cancellation and refund of the security deposit and also not giving me the request no of the complaint nor they are installing set top box. Since 1st March 2009 Customer Care executive provides me a feedback that technician will visit your place. But till now no intimation is received from the company.

Telephone No. : 27872215
CA No. : [protected]
Bill date : 13.02.2009 & 13.3.2009

Since last two months, rent for IPTV is being charge, However IPTV not installed till today. On registering compliant at MTNL website, every time its failed. at least 10 emails sent at '[protected]@bol.net.in', but no reply received.

Please rectify the bill.

Regards,

Niraj Garg

91-[protected]
91-[protected]

91-[protected]

02.04.2009

Sub: MMS settings for mobile sets: SAMSUNG SGH F480 and for SGH X650 not available from MTNL-TRUMP

I have above said 2 mobile phones and MTNL is not providing proper settings to be able able to send MMS. I have sent mails to even the level of edd, mtnl; gmgsmo, mtnl. gme, mtnl and other officials but non of them have cared to take any action or revret back to my mails.

It is major deficiency in providing services by MTNL and may customer are not able make full use of this facility.

I do hope TRAI or any consumer body will take up the issue to solve it by getting the right settings installed on these mobiles.

Hello...

I have been using Mtnl for the last 2 and a half years... I'm using the plan night [protected]@599. I used to get good speed of about 200 - 210kbps. But two days before I'm getting very low speed of 20 - 25kbps.
I did gave a complain but no response, not even proper guidance. I have been getting a very good speed for a long time now. And now when its almost 10 times lower speed its really very irritating.
I have no idea what you people do. But please there are more than 60 complains in this forum. Please take some action. We would be very greatful.

Thank You.

31.03.2009

I am not able to send MMS from my mobile no: [protected] mobile model no. SAMSUNG SGH F480 and model no: SGH X650.
I have approached to variois officials in MTNL from 'edd', gmgsmo, gme, amkb and many others but to no avail. The settings for different models of different makes are different and MTNL is not in a position to provide the same.
I am a senior citizen and advise rest by doctor.
I request you to get me the settings so that mobile can be used for MMS or alternatly the public at large may me made aware thro' your program about this deficiency so that it is known to them while taking a connection.
Thanks

S K Bhalla (M) [protected]/[protected]
[protected]@bol.net.in

my landline phone is dead since one week.
plzzzzzz activate it as soon as possible.

Hello,

I am a prepaid MTNL mobile customer reside in Powai (IIT Bombay).

There is a huge network problem for the last 30 days for the MTNL prepaid mobile customers in Mumbai. It is a night-mare to connect MTNL phones and to call from MTNL phones. It hardly works. Most of the time it gives "call disconnected". Call dropping is enormous. SMSs take more than days to reach (even from MTNL to MTNL). br...

This mail is regarding the unprofessional behavior of MTNL Broadband employee.
Sir I would like to tell you that despite of several calls and complaint the result which we get from the MTNL office is none. My name is Anurage Ellis and I reside at Jangpura Ext New Delhi 110014 my MTNL landline no. is[protected] and I have internet connection on this no. my internet is not working since 27th Feb. 09.I have made several complaints to the costumer care, my complaint no’s are: - 27th Feb.[protected],[protected], 14th mar[protected], 24th mar[protected].27th mar[protected].Despite making complaint so many time we are not getting results. The response we were getting was (AAJ HO JAYEH GAA) we have made several calls to the Area Manager (Jor Bagh) but the answer was same. We have made so many calls that are phone bill is higher then never before. We have lost are hope on this system and are bound to approach you to help us solve this issue.
My cont. details are Anurag Ellis phn no.-[protected], [protected].

Thanks
Anurag Ellis.

Sir, I, am a MTNL Mumbai landline owner since 25/03/09, bearing no.[protected]. I paid STD charges at the time of booking.I have been assured by MTNL, Nerul(Navi Mumbai) staff that I will get my STD facility also with the installation of the phone. But after my verbal complaint to the said staff no action has taken so far.

Hi,

My telephone outgoings were barred even after paying the bills online on 18th March 09 for which I had even received a receipt from mtnl on my e-mail id. On visiting the nearest MTNL office on 21st Mar 09 and showing the receipts, I was assured that my phone connection would be restored the same day. However even today i.e 22nd Mar 09, my tel outgoings remains barred.

I have been facing such unprofessional behavior from MTNL for too long. Is there any way to initiate a legal proceeding against MTNL and also how much viable that option would be in this case.

Please advise.

Sir,

Mera Tel.no.25265256 hai sir meri broadband ki speed kafi kam hai. Mera 599 unlimited plan hai jo meine January mein liya tha . is plan ke acc hame 2 Mb/sec ki speed batai gayi thi. Aur hame 256kb/sec . ke hisab se hame mil rahi hai.Maine kai bar mntl bbroadband service par ohone bhi nmilay par koi jawab nahi mila . lekin hame Hamare plan ke according spped milni chaiye .
kirpa karke hamre broadband ki speed badhaiye nahi to hamare piase sevice charges ke saath lota di jiye hum apke bade aabhari honge

Hi,

I am a troubled user of the MTNL Garuda Fixed WLL phones. The troubles are multi fold...
- The Charger does not work;
- If the charger works the phone refuses...
- If both work, then the network is a problem... (all this is hardware issue)
- U go to the local MTNL exchange they openly tell you that the replacing is not a sensible choice cause what we have to offer is even worse then existing. So u are forced to make an informed and intelligent decision of not replacing and to continue with the crappy hardware you are stuck with. The phones offered as replacment are the one's returned by other troubled subscribers... hopefully repaired...
- The call center only exist to tell you that for all the problems pleas ego to the nearest MTNL exchange...

Dear Sir/Madam,

My Landline No. is 27186647. I booked an Broadband Internet connection: 56900001. My Internet Broadband connection was activated on 30/01/09 when i made several remainder to SDO and other officials (including S.S. Jain ([protected]), V.K. Sagar ([protected]) and at GM Office too.). Get the List of Number dailed by me from 27186647.

Internet worked for few days then after wards problem was prominent and i booked several complains and informed personally to Govt. officials directly on this contact No's (SDO, AM, Sub-Divisional Officers)

Complain list:
Complain No. Date Closed Date Comment
9933 18/03/09 Open
6645 07/03/09 14/03/09 Closed without user feedback
2299 06/02/09 09/02/09 Closed without user feedback
9507 31/01/09 02/02/09 Closed without user feedback

Phone was dead from 14/02/09 to 03/03/09, means neither phone nor internet was working.

Response time for resolving a complaint is 24 hrs.

I had called to Narender Kumar-SDO[protected], S.S.Jain - Area Manager([protected]), R.A.Gupta - GM Office[protected], 23328823,[protected], N.K.Mehta - GM Office[protected],[protected], Sanjeev Kumar - DGM Office[protected] on daily basis. My telephone record support the fact.

After making hundred of remainders to officials stated above no action has been taken uptil now. On daily basis official states to me that we going to look into this matter, but i don't understand what action they had taken and why our MTNL paying to them.

After so much calling and remainders, Mr. Pramod ([protected]) on 17/03/09 visited the site and looked into this matter. After analyzing, he suggested that there is some problem in Modem, i remainded to my Narender Kumar (SDO) and S.S.Jain(Area Manager) about this finding but Narender Kumar(SDO) insisted me to visit the MTNL office by taking the Modem for replacement but i requested him to visit the site, replace and test at site only but he in its ignorance, told me that he visit the site tomorrow, which he was doing since 07/03/09 from when i started looking into this matter seriously.

Telephone No.: 27186647
CA No.: [protected]
Site Address: Laxmi Chand, Wz- 505/1, Sri Nagar, Shakur Basti, Delhi - 110034.
Nearest MTNL Office: Keshav Puram Exchange at Lawarence Road.

Please let me know after making so many calls, reminder & complain nothing happened. What more a subscribe had to do.

I had not availed any service since 02/02/09 from MTNL and invested more than 150 calls to resolve this matter, still it is pending. Why a subscriber will pay when he had availed the service. So, look into this matter to adjust the payments too.

I request to you, take to appropriate action to resolve this matter and take appropriate action against concern officials and make sure that this will not repeat in future.

Waiting for Justices
Regards,
Manoj Yadav
Phone No: 27186647, [protected]

I have taken the MTNL BB connection almost 2 months ago and every this was going on perfectly fine, since Friday the 13th of March 09' the speed for dowloading and uploading data drop to 3 to 5 kbps from 227 to 235 kbps, I spoke to every possible people from all BB department. I started making complaint on the 1504, this no is for internet issues i was given the complaint no 2087, nothing happened for 24 hrs, then I again called up and on the same no 1504 and spoke to the customer care executive she told me that out technicain will visit to your place and will check the problem, then after 30 mins or so someone from BB technician dept named Abhay called up and he told me what is the issue, i told him everything about the slow speed issues, he made me do some changes in the network & connection option, the changes was he change the option to obtain IP automatically from the static IP address and ask me to not to change ant thing in the DNS setting, then I asked to restart the machine, no thing happened it was same as before, then he is telling me that there is a problem with the pc it might have got some virus, I told him that i am using the registered version of Symantec Antivirus and its gets updated on daily basis, and he started argueing and was very rude on the call too. then he disconected the call bluntly. Then I called up to the connection dept and talk to Mr. Chawdhary he takes care of the new connection as well as the old modem setting issues, after talking to him he suggested me to format the machine and then check it, if there is any probl;em he will come and check the same. After formating the machine still bo joy it was the same. I called him again and told him everythign he replied as for as you are able to get the internet connection its perfect from our side and i cannot do anythign about it and he told me to get in touch with the speed issues dept and the no to that dept was 23488810 i spoke to the person on this no and he checked online from there end is was perfectly fine and then he ask me to do a complaint on 198 and select option 1&3 and technician will come and check th line as there might be some problem in the line and its been more than 24 hours and nobody has some to check the line, I have been callin since 13th March 09 and no action has been taken as of today, I have 999 unlimited plan and i pay almost more than Rs 1000/-for the internet conection and of which i am having hard time to work with this slow speed connection since almost a week...I know that this is India and it takes time to react but what about the customer sentiments they care the damn of it. If we make the payment 1 day after the due date they straight away take the charges from us but there is issue since a weeks times but not compensation will be provided to me...if this thing continues and nothing is been done by the end of this week i'll discontinue with the service