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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

www.mtnl.in
1.6
Updated: Apr 13, 2025
Complaints 2912
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1982
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 4

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Z
Zankhana Doshi
Mar 25, 2023
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Disconnection of mtnl lines

I need to disconnect 23059015 and 23059016 but there is no response from mtnl end...
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R
Ravi_patil96
Feb 20, 2023
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Deactivate my sim card

Address: Elphinstone, PLACE:

I lost my phone with MTLB sim no. [protected] please deactivate my. Sim ...for security reasons...
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T
tanya_coel
from Mumbai, Maharashtra
Feb 17, 2023
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Deposit amount not received-Telephone No.26040002 in the name of Geeta Jagannath Patel

Sir/ Madam,

We have surrendered our Residential Land line No.26040002 which was in the name of our Mother Late Smt.Geeta Jagannath Patel on 28/11/2020. Almost two years passed till date we have not received deposit money. Could you please look into the matter urgently and reply. Also we sent a message on email id - but no reply.

Thanks,

Bankim Jagannath Patel...
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D
dkapilgoyal
from Delhi, Delhi
Feb 12, 2023
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Request To Remove MTNL Pole In front Of Our House

Address: E Block, Gali No 5, West Vinod Nagar, Delhi -110092

Dear Sir/Madam,

Please remove the mtnl pole which is in front of our House No 268, E Block, Gali No 5, West Vinod Nagar, Delhi -110092. This is causing a lot of problems in our society. There is no active MTNL connection on this pole.

Issues because of this pole:

1. Fire threatening because of the clutter of cables on this pole which is used by local cable and broadband operators.
2. Theft...
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V
[email protected]
Jan 24, 2023
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Non receipt of security refund- Landline No: 29256974; CA No: 2081226974

I had surrendered my landline with all formalities completed and accepted and acknowledged by the concerned dept. in Nehru Place on[protected].

I HAVE STILL NOT RECEIVED MY SECURITY REFUND.

Details of my landline are:
No: 29256974
CA No: [protected]...
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G
girishchhatwal
from New Delhi, Delhi
Jan 23, 2023
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Lost sim card 9810063682

I lost my phone along with the sim card having no. [protected].
to avoid any misuse kindly block my sim card and issue it when...
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R
rajendrann1
from Delhi, Delhi
Jan 23, 2023
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Non receipt of security deposit against Tel. No. 29562965

I have surrendered my telephone No. 29562965 on 28.12.2021 which was installed at Qtr. No. 8, Block No. 10, Sector 1, Pushp Vihar, New Delhi and security deposit refund amount of Rs 2736/- was settled by their Accounts department in January, 2022.

However, in spite of my follow up and visits to their Bhikaji Cama Place office I have not received security deposit till date.

Rajendran N...
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S
sutaj
from Delhi, Delhi
Jan 10, 2023
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Mtnl pole in front of home gate

Please remove the MTNL pole which is near our house SU-178, Pitam Pura New delhi 110034. This is causing a lot of problems in our society. There is no active connection on this pole.
Issues because of this pole:

1. Theft issue as this is used by thieves to reach to the balconies
2. Space issue as because of this no vehicle can go through, Parking issues, as there is no space left because of its wrong position.br...
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M
manoj k patrawala
Jan 6, 2023
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L

Address: Bhagnari socity- B-123 -A- bldg - CHUNABHATTI .MUMBAI - 400022

Dead line, please stop services to this number 24010236
THANK YOU

MANOJ PATRAWALA
[protected]...
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R
RinkiChakraborty
from New Delhi, Delhi
Jan 6, 2023
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Delay in Landline installation

Did Landline booking of MTNL Landline on 27th Dec, 2022. Installation still not done. Details given below. Please help.

Date of Booking: 27 December 2022
Subs No: [protected]
Work Order No: 109
Transaction Id: [protected]

Please help....
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S
skv12
from Navi Mumbai, Maharashtra
Jan 3, 2023
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Dead line not getting repaired

Dear Team, I am writing to notify you of the dead line for now over 3 months . I lodged an online complaint to rectify the same however the compliant has not been picked (docket no.8878). I also personally visited the MTNL office at Nerul but the response received was that there was no line man to attend the complaint and that i should be to writing to DGM Belapur, MTNL for any resolution. No email was provided to me even on my request. I...
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K
Kartikaybhardwaj
Dec 29, 2022
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No way to block lost sim card. Numbers are useless

My dad lost his phone in which mtnl sim was there. He lost it between 9pm to 11pm in delhi shadipur.

Now im calling mtnl numbers but they are absolute useless. There is no way to block sim online also... Seriously ridiculous service. I want the number to get blocked and no misuse to happen if anything happens. Mtnl should pay !...
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V
VinayP28
Dec 20, 2022
Dec 30, 2022
This thread was updated on Dec 30, 2022
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MTNL Mumbai landline is dead

Address: Mumbai

I live in Mumbai. My landline has been completely dead for the last 6 months. I have complained about it and the docket no. is 3317. No action has been taken in spite of calling your complaint number many times. I keep getting recorded message that my complaint has already been registered. When I complained thrice about inaction, all I got were three call log numbers [protected], [protected] and [protected].

When I escalated...
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M
manozmittal
from Gurgaon, Haryana
Dec 14, 2022
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Refund security against my landline no 22076692 or ca no 2073081660

Address: 55, MAHILA COLONY DELHI-110031

Dear sir/madam,
I had surrendered my above mentioned landline number on 20th january-2022 and all dues already paid and i was told by the office of the deppty general manager finance office at laxmi nagar near radhu palace, east delhi-110092 that my refund will reach to me through banker cheque anytime within 02/two months from 20th january-2022. But till date no refund came to me in any form. Going to office for enquiry is very time...
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J
Jassu79
from Delhi, Delhi
Dec 9, 2022
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Removal of MTNL Pole which is not in working

Dear Sir/Mam,

There is MNTL pole in our street which are not functionally (as no connection in pole) so please remove the same as we face many issue as street width less due to one side MTNL pold and other side electricity pole so please remove the same.

Address:

Street No-3, B-Block, Near Royal Zim,
West Vinoda Nagar, Delhi-110092...
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C
CJetha
Dec 8, 2022
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Tel no 26174761 - Security deposit not received

Address: Delhi

This is to inform you that I surrendered MTNL landline number 26174761 on 08.02.2022 And I have attached the cancelled cheque and submitted to mtnl office at bhikaji cama place New Delhi. But security deposit is not received.

Please check and Process refund of security deposit as soon as possible....
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R
Rajos
from Mumbai, Maharashtra
Nov 21, 2022
Dec 8, 2022
This thread was updated on Dec 8, 2022
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MTNL Land LIne dead for more than 10 days. No response.

Address: nerul east

For the past more than 10 days MTNL Land Line No 2770 7029 was dead. On following up each day only recorded message replying giving complaint number. is booked No contact person to follow up was avilable. It is making the customer fool by telling everyday that complaint is booked. What is the use of this message if no action is taken for past 10 days. It is high time to wake up for MTNL to take action in the digital age by such shameless...
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R
Rajos
from Mumbai, Maharashtra
Nov 21, 2022
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Land Line not working 10 days- No response.

Address: MTNL, Nerul East

MTNL landLine No 2770 7029 Nerul was not working for the past 10 days. Already got the complaint number. But no action is taken so far. It is very disgusting to note that no direct contact is posssible only recorded audio.. As per MTNL the complaint will be upto 15 days to ressolve and we have to wait for this essential service when many alternative services are avilable . Want to talk to somebody. But by default as soon as the faulty telephone...
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D
dalipsingla
from DELHI, Delhi
Nov 18, 2022
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Removal of MTNL pole having no active connection

Address: SHAKTI NAGAR , DELHI

Lease remove the MTNL pole which is in front of my house i.e C-113, Ashok Vihar, Phase-I, Delhi-110052. This is causing a lot of problems in our society. There is NO active connection on this pole. There is already a pole exist for mtnl just 20 m away from this pole.
Issues because of this pole:

1. Fire Threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2....
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S
Sanjay Bandivdekar
from Thane, Maharashtra
Nov 15, 2022
Nov 21, 2022
This thread was updated on Nov 21, 2022
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Landline is dead for more than one month and no action from MTNL Thane

Address: MTNL CHARAI, Thane West, Thane 400601

My MTNL Mumbai landline is dead for more than one month.

Numerous online complaints and phone calls have been lodged and yet the landline is dead . One person whose contact number was given to me by MTNL complaint portal, and to whom I spoke to, said he is on leave, and cannot do anything. Another person said he is sending some one over to the site. A third person said the same thing on another day. But landline is still dead...
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